Jeeves Consumer Services Complaints & Reviews

When I purchased 415 L FRIDGE from FLIPKART . During INSTALLATION Jeeves Executive give a PROTECTION PLAN FOR RS 4315.00 vide INVOICE NO INVDG-FO-CK1DWSLEMBXVMFT68G42JFRM[protected]dated28.10.21 and same is cancelled on my request through CUSTOMER CARE. I have requested for my refund but they are not REFUNDED MY AMOUNT. I HAVE ALREADY SUBMITTED MU BANK ACCOUNT details. My policy was cancelled on 1.11.2021

Hello,

I bought a TV from Flipkart on Nov 9th 2020, in June 2021 had a issue with TV and thru Jeeves I got a replacement in July 2021

And while getting a replacement I purchased a complete protection plan from TV repair guy(Jeeves guy) which had purchase date as same as first purchase Nov 9th 202p

And again in Nov 7th I had a issue with the TV and raised a complaint with Jeeves complete protection department on the same day,

They responded and sent a repairmen and the repairmen took a TV and after some days I was told that TV was beyond repairable, so I will be given 80% refund, saying that the product has gone in to second year so I'm eligible only for 80%

First I accepted the offer and then I realized that I reported the issue within a year, so I should be getting 100% refund

But Jeeves is not agreeing, they are giving conflict information, first they said for manufacturing defects if the product is within 1 year I should be eligible for 100%

Now they are saying even for 1st year it's only 80%

I already spent TV cost and plan cost and now I'm given only 80% of the TV cost, which I had only issues,

I have given 2 TVs but I haven't watched them even for 6 months properly

I think I being subject to injustice here

Please help me out

Thanks
Saravanan J

Hello Team,

Reg complaint ID - 6288343 provided from Thomson care.

My TV was taken from jeeves team and now my backlight issue did not solved but they broken my display which appeared new issue.

And I thought it will progress under above complaint ID but it was closed after speaking with your customer care team.

Important: First without my knowledge why you are closing my complaint because I am the one who requested complaint to open incident.

Now new issue occurs, you only responsible.

Currently I do not have TV. MY TV available in jeeves flipkart (HSR LAYOUT Bangalore).

And my last complaint ID 6288343 was closed without my notifications.

When I ask you to requested complaint, thomson care send the complaint ID through mail but while closed the complaint ID. NONE of them send mail/message/phone call from thomson and jeeves flipkart (Process not secured) .

This kind of misbehavior issue, how you will trace and what justification going to give to me now or any other customer in future.

I need solution from jeeves team?

Do the needful as soon as possible.
Or else I have to register FIR, because no other way to get my TV because no such response from jeeves people who handle this issue and I need my TV, how I given initially?

See the proof of attached file which was my TV currently available in jeeves flipkart.No one pick my call and no response from jeeves team.

Below contact no. from jeeves team,
Shivaraj - [protected]
Bharat (driver) - [protected]
Thiru moorthy - [protected]

Take action immediately and replace the display.

Thank you,
Best regards,
Dhilip

From Chennai, Tamil Nadu
I purchased a mobile through flipkart online service. It is a defect mobile. As per the process, jeeves company doing technical visit. First time technical visit completed but he did not submitted any report to flipkart. That tech visit person asked me that he will take the mobile to shop and do the repair and give it back. I objected that option, because it is a new mobile. Again flipkart arranged 2nd tech visit, for that jeeves shared tech visit person details, but later they reported flipkart that i re-scheduled the tech visit. Because of that i need to re-request again and again. I frustrated a lot with jeeves service, that they are giving wrong information to flipkart. Flipkart also not able to take action against jeeves. Iam so shoking that these many problems we need to face, if we got a product is defect through flipkart.

I have purchased MI TV and Complete Protection 3 yrs plan with policy no CPFK[protected]. My TV stopped working on Nov 20, 2021 and I lodged complaint to Jeeves by calling their customer support at [protected] on Nov 22, 2021. They registered my complaint on Nov 23, 2021 with ticket id 1K23-44288SPSCSA-6318560, the same ticket got rescheduled on Nov 25, 2021 and then got cancelled on Nov 26, 2021 without any visit of technician and without giving the reason of cancellation. When I enquired with Jeeves on each day till Nov 30, 2021 they said the ticket was in progress in their system but according to sms that I received it got cancelled. Again I contacted Jeeves on Dec 1, 2021 through their email support on [protected]@jeeves.co.in they said me that my previous ticket was marked as completed in their system without any technician visit. On Dec 1, 2021 Jeeves created new ticket id 1L1-44288SPSCSA-6329589. But on the new ticket also my request got rescheduled 4 times till Dec 9, 2021 and no technician visited my place. I am connecting regularly with Jeeves customer support but they are rescheduling my request again and again. Please look into it, its more than 15 days and no resolution is provided from Jeeves. Attached email conversation and rescheduled sms screenshots

An amount of Rs.1125 by cash on 06.12.2021 was handed over to Mr.Sakthi installation personnel of new SAMSUNG washing machine. Till date I have not receipt nor acknowledgement from Jeeves. My mobile no. Is [protected].

I had purchased a Complete protection plan under Jeeves for Mi 32" TV (bought from flipkart) on July 20th 2020. The TV started flickering and the images were showing lined and cracked but has NO marks or cracks on the screen or anywhere on the TV.
I raised a service request for technician visit on July 2021 and technician visited and confirmed screen got repaired and will be repaired at free of cost as per policy. But more than 15 days there has been no action taken by Jeeves.
They claimed as accidental damage but that is not the fact. I clearly told them that when there is no accidental damage or there is no physical damage / just even a minor scratch on the TV also it's been wall
mounted then how can you claim it's accidental damage. I also have challenged Jeeves to prove if it's accidental damage.
Finally I agreed for Part-Payment to repair the TV as per policy but they keep saying they don't have spare parts or cost is more and every email one reasons to say that they can offer only 40% of the TV amount but Can't Repair the TV.

I keep demanding for Repair of the TV as per policy agreement but no proper answer from Jeeves but only the CUT COPY PASTE of the same stupide emails stating that they will offer only 40% of Insured amount.
Every time on mailing or calling them, a generic answer is provided saying that the request has been escalated and will be handled in 2 business days but nothing happens after that.
The service team handling mails is inefficient in replying and gives the same copy-paste answers.

Service request ID: [protected]
Complete protection plan ID : CPJV[protected]
Flipkart Order ID : OD[protected]

I have wasted my money in buying this additional complete protection plan when Flipkart/Jeeves cannot provide any service from their end and BUT I AM DETERMINED TO GET MY TV REPAIRED AS PER POLICY BUT NOT THE REFUND.
Since JEEVES IS cheating their customers by creating this fake service called Complete protection plan and charging a reasonable amount but not giving any service when we have issues with the Product.
SO PLEASE DON'T BUY ANY OF THIS JEEVES Complete protection plan and I doubt FLIPKART is hand-in-hand with JEEVES and NOT resolving the customers issue. I have escalated this issue to FLIPKAT / WALMART... but no resolution till now looks they are hiding themselves for these kind of issues.
It's been almost 6 months but they haven't resolved my issue.
SO PLEASE DONT BUY such products as this will sure happen to all.
NOW I AM DETERMINED TO GET MY TV REPAIRED AS PER POLICY BUT NOT THE REFUND as you all know it's all our HARD EARNED MONEY it's NOT BY LOOTING MONEY FROM CUSTOMERS giving false promises.

Company harassing from over a month and not giving service. I have complained 6 times. Sending mails continuously but the company making excuses of serial no. Mismatch after waiting for over three weeks which looks a mere excuse as they couldn't match the serial no. in 3 weeks times. I have checked the serial no., It is same on product and invoice.

I bought wall mounted kodak led tv but it is not working properly kindly replace it or refund full payment

Hi Team

This is my CLJWN[protected] cliam ID with Jeeves. They are not providing me the warranty of my TV. They saying false statement that its not covered under warranty. This is not a physical damage, I'm not sure why these people not providing me the warranty. Kindly help me on this.

Seshu
[protected]

I have bought a Motorola g60 handset on 10 July my phone got water damaged and I have to file claim for that, earlier when I filed the claim the company executives told me that pay 1500 processing fee and we will get your phone repaired . I paid the amount my date of claim is 10 November 2021 and on 16 November 2021 my phone was successfully picked up by bluedart as jeeves sent them after that the told me to wait for 10 business days. I waited and on 9th business day when I called their toll-free number they said that phone has been successfully repaired and would reach me . After waiting for 1 day I again called them now they said that there might be some technical glitch as my phone is in unrepairable condition, and consent team would give me a call in 2 business days they called me and told me that they offer a refund of 70% of amount paid for phone, but I firmly refused and asked them to provide me details and job sheet of authorized service centre saying that my phone is unrepairable at any cost and then give me a replacement rather than refund . As while buying this insurance from flipkart both flipjart and jeeves wrote that -"if we can't repair it, we will replace it " guaranteed replacement for products in
warranty. But now they are not responding to my replacement query rather they just dropped a mail about refund only . It has been so many days my phone is with them, when I handed over my phone to them it was in a working condition phone's flashlight charging port, vibrator, call ring tone was working only my screen was black. On asking them job sheet of authorized service centre they are not giving any response, so I would like you to help me in my case and get me my replacement or repair . I am unable to do my work as I am having financial problems and I am the only bread maker in my house so how can I afford to buy a new phone and let my money get wasted with such fraudsters .

My order ID is Order ID - OD[protected]
My insurance policy is CMFK[protected]

My mail ID is [protected]@gmail.com
My phone number is -
[protected]

I attached a flipkart assigned technician Sunil Sarkar photo, bill copy given by him, image of the damage pipe he connected with my geyser, original price of the pipe usually sell in Flipkart, and the message that Flipkart and Jeeves together sent me today that again they assigned that Sunil Sarkar for installation.
Yesterday one of Jeeves technician told me that person Sunil Sarkar left the job because he cheated other customer then how come they assigned him again.
I am very disappointed with Flipkart unprofessional behavior. I ordered a Crompton 3 litre geyser from your Flipcart on 4th November, 2021. Flipcart assigned a technician on 14th of November, 2021, SUNIL SARKAR, who cheated me with geyser pipe price. He took 500 rs of geyser pipe price that you usually sell in 239-240 rs online. But when SUNIL SARKAR visited for installation he found out there is some problem with my geyser, so he asked me to replace it.

After the replacement completed I received the new product 23.11.2021 and a new technician assigned by Flipcart. Sayed Abubakar the technician who wasn't able to install my geyser because of the geyser pipe Installed by SUNIL SARKAR.

Sayed Abubakar the second technician, told me that I have to change the pipe, that means I have to buy a new pair of pipe. Is it possible? I already paid extreme high price for it. Those pipes are cheap and got totally twisted after Abubakar tried to install it. I called SUNIL SARKAR several time, told hin that there is no water flow because of the pipe but he said geyser is producing that much water. I called him several times asking him for reinstallalation, he said he is out of town,
I messaged him in What's app he ignored those messages.

Now my problem is my Geyser is like a showpiece in my bathroom, because there is no water coming out from the geyser due to those pipes and the installation is still incomplete.

Let's talk about Flipcart customer service, no one, almost no one is helping me, no mail I have ever received for those complains. Everyday I called in Flipcart they told me wait for 24 to 48 hours. This 24 to 48 hour is turning into week then month.
One of your customer care executive gave me JEEVES helpline number, asked me to call them because they are the technician provider but JEEVES said they can't helpme, Because Flipcart assigned the technician. Some of them gave me invalid mail ID ([protected]@replyflipkart.com). I have every proof of those conversations with customer care executives.

Is there anything you can do to install my geyser? Flipkart or Jeeves or Sunil Sarkar someone has to give me back the 500 rs of those pipes so another technician can install my geyser with new pipes. I am attaching the photo of the pipes and the bill image made by SUNIL SARKAR.

PLEASE take care of my problem I am extremely tired of calling in Flipcart.

One who suffered

I have been awarded a refund by jeeves against a faulty television on November 3rd.
But til date i have not received my money

My order for Motorola ZX pro tv got delivered on 26th Nov 2021. But no installation executive came to my location till now. It's already been 6 days. Please take quick action ASAP.

Brought a TV from flipkart with extended warranty from Jeeves.(Plan no: JPPOFFK1330635)

There was a panel issue in TV, contacted Jeeves and there representatives have collected the TV and informed that they cannot rectify the panel and instead agreed to refund 70% of the MRP. This was on[protected].

During the registration of complaint, their representatives entered the mobile number incorrectly and I requested them to send the link to registered mail id.

From here the game starts, whenever I write a mail to send the link to the registered email, I receive the same copy paste answers from them "We apologize for the inconvenience we will get back to you within 2 business days with the resolution."

The team handling mails is inefficient and gives same copy paste answers.

It has been 20 days and still they couid not send the link to the registered mail id.

Case id- FLIB-76M1KU-HVG75O-7KF6UN-4OIZZ9M. This is regarding installtion of bed I have purchased from flipkart. It was suppposd to be installed by 26 Nov, but till date it had not been installed. And also I am receiving SMS everyday about the technician coming for installation but he has not come and also not contacted. The number provided for all the technicians is switched off everytime I try to contact. Send the technician as soon as possible for installation

Me Purchased extended warranty from jeeves technician on 8-oct-2021 and my TV having some issue and replaced by brand and me purchased the warranty from Brand only. Now, i need to cancel my extended warranty that i purchased through jeeves technician as my tv got replaced.
And after that me called jeeves support team and raise a cancellation request of my policy/extended warranty on 31-oct-2021. (AS ITS TOLD BY JEEVES CUSTOMER SUPPORT ONLY THAT YOU CAN CANCEL YOUR POLICY WITHIN 30 DAYS IF PURCHASED THROUGH TECHNICIAN) then me requested for cancellation and that person filled the google form for cancellation .
And, till today me not received any update from that regarding refund and me already mailed all the required documents proof to company also.
But, company is not looking at my request for my amount that i paid that is 1920 for extended warranty. Me not received any mail for sharing bank detail and not any single word from company regarding refund.
Jeeves Extended warranty Invoice number = Invoice Number: INVDG-F1-
16JAZD0R0FT5YU65H36Q7FC5T[protected]
Product invoice number = FAEANW[protected]
CASE_ID that is FLIM-8HO152-CUEJNN-Z07NY8-KDCPL7N.

REMINDER-8053
MarQ by Flipkart 1.5 Ton 3

Star BEE Rating 2018
Inverter AC - White
1. [IMEI/Serial No: FKAC153SIAO1828
3471, FKAC153SIAI18231224 ]
PLEASE FIND THE ATTACHMENT & DETAIL AS PER REQUIRED.

Dear Concern
I have follow-up for my reimbursement amount from the last 7 months, still i have not received .provide the reason for delay. Every time I have provided all the details but not a response from your side .Why are you delaying my reimbursement ? Please provide Your senior person Contact Detail or Reimburse my Amount as soon as possible Otherwise I am Going to Consumer court.Please help i am very Upset to see your Service .I have continue follow-up with your customer care but not response.Every time is saying That Please wait 2 Business Days.Now 7 Months is Over.still i have not received Reimbursement Amount.

Registered Mobile No-[protected]
Registered Email ID- chauhandeepak.[protected]@gmail.com
Bank Details is below :-
Account holder name:-Deepak Kumar Chauhan

Bank Name-icici bank
A/C NO[protected]
IFSC CODE-ICIC0000007
BRANCH-CONNAUGHT PLACE, NEW DELHI-110001

Reimbursement amount- 9590 Rs/-

Trail Mail For your References :-

Extended Warranty
Fri, Jun 4, 5:36 PM

to me

Dear Customer,

Greetings from Jeeves!

We want to inform you that once you repair the product, kindly share the repair bill copy with gst and branded seal. After that we will forward the request to the concerned team they will check and provide you reimbursement. As per policy terms and conditions.

Thank you
Mythili T
Jeeves

Extended Warranty
Fri, Jun 25, 12:05 PM

to me

Dear Customer,

Greetings from Jeeves!

We are sorry for the inconvenience caused due to this.

We want to inform you that kindly share the below details within the repair bill.

1)GST Invoice with spare details & product details (brand, Product, model & Serial no (must)
2) GST Invoice should contain customer name & address as payment is made by customer.
3)Seal & sign required if it is a manual invoice

Thank you
Mythili T
Jeeves

Extended Warranty
Sat, Jul 31, 11:08 AM (3 days ago)

to me

Dear Customer,


Greetings from Jeeves!


We apologize for the inconvenience and delay caused.

We have escalated the issue to our concerned team and we will get back to you within 2 business days with the resolution.

We are putting in all efforts to get the same resolved earlier.


Thank you
Gowrishankar S
Jeeves.

Extended Warranty
3:03 PM (3 hours ago)

to me

Dear Customer,

Greetings from Jeeves!

We apologize for the inconvenience and delay caused.

We have escalated the issue to our concerned refund team along with repair bill and we are waiting for the team to update us. We will get back to you within 2 business days with the resolution.

We are putting in all efforts to get the same resolved earlier.

Thank You
Pradeep VK
Jeeves

Extended Warranty
Wed, Aug 4, 11:08 AM (23 hours ago)

to me

Dear Customer,

Greetings from Jeeves!

We apologize for the inconvenience and delay caused.

We have escalated the issue to our concerned refund team along with repair bill and we are waiting for the team to update us. We will get back to you within 1 business day with the resolution.

We are putting in all efforts to get the same resolved earlier.

Thank You
Pradeep VK
Jeeves

Extended Warranty
Sat, Oct 23, 12:09 PM (4 days ago)

to me

Dear Customer,


Greetings from Jeeves!

We would like to inform you that we are waiting for the update from the concern team. Once we get an update, we will update within 1 business days.

Thanks,
Bhuaneshwari D
Jeeves

Extended Warranty
Wed, Oct 27, 2:37 PM (2 days ago)

to me

Dear Customer,

Greetings from Jeeves!

Please accept our sincere apologies for the inconvenience that you have experienced.

We have already forward the issue to our concerned team. We are waiting for an update from concerned team. Once we get update we will get back to you within 2 business days with the resolution.

We are putting in all efforts to get the same resolved earlier.

Thank You
Priyadharshini
Jeeves

Extended Warranty
Fri, Oct 29, 1:50 PM (2 days ago)

to me

Dear Customer,

Greetings from Jeeves!


We apologize for the inconvenience and delay caused.

We have forwarded the issue to our concerned team and we will get back to you within 2 business days with the resolution.

We are putting in all efforts to get the same resolved earlier.

Thank you
Gowrishankar S
Jeeves.

OBJECT: FINAL NOTICE BEFORE LEGAL ACTION

Dear Jeeves Team,

We have repeatedly advised you of your very long overdue balance in the amount of [Rs.16000.00/- (80% of the invoice amount) :- Motorola Moto Z2 Force Plan ID - JPPOFFK1026391]. Since you have not made payment yet after a very long period of time with repeatedly multiple follow-ups through E-Mails as well as Phone-Calls, we have turned your account over...

I have bought a complete TV protection plan for 2-year duration (CPFK[protected] through Flipkart for my Thomson LED TV, early this month I had a problem in TV. Logged a complaint & technician visited and identified one part to be replaced. After that 16 days has been gone but no response.

I have 3 times to their call center but every time they say part is yet to receive and not givng any affirmative timeline infect no they are even not responding over call.

Really pathetic state of service I am feeling like cheated and on mercy of Jeevs after paying 2 year warranty to them.

Regards
Amit Shivhare
[protected]
[protected]@gmail.com