Jeeves Consumer Services Complaints & Reviews

I bought a bed (Bharat Lifestyle) from Flipkart online unfortunately, I returned the bed to Flipkart but I did insurance of bedfrom Jeeves company (copy enclosed of bill) by his technician force to me, after I did mail to Jeeves company for claimed of withdraw of insurance and return the money of Rs 850/-. Jeeves company customer executive reply to me in email "we are returned the money in 7 to 8 days" (copy enclosed of mail reply) but they did not return my money.

I am again did e-mail for remember but again said "we are returned the money in 2 days" but after they are not returned my money. I am harrassed and same msg again reply. Now 3 months is going but still they Jeeves company not giving my money.

They are doing fun with me, I am totally harrassed but you are doing fraud with me.

Wakil khan
Cont - [protected]

I do not understand, how Jeeves team works. It has been more than 45days now, but to no result.

I will share the chain of events:

• On 18th Jan, I have logged complaint for TV, I was been told it will be done through a call by technician within 48 hrs.
• On 20th Jan, I got a call from technician and was told that this can not be resolved online and withing 72 hrs technician will visit.
• 22nd Jan, technician has visited and shared that there is issue in motherboard, it will be replaced, though 21days is the TAT however, if the parts are available it can be done withing 6-7 days
• On 30th Jan, when I reached Customer care, I was informed that the parts has reached local technician on 29th Jan, because of some personal issue he is not able to visit and would visit in a day.
• on 8th Feb, I got a call from Jeeves mentioning the TV would be rectified latest by 13th Feb
• on 15th Feb, when I called jeeves customer care, I was told, since the parts are not available our backend team will get in touch with you for refund/replacement.
• 19th Feb, I have started getting mails for refund, I have replied on daily basis, but no reply from team on the same, however everyday they will share a fresh mail for refund., now they have stop sharing email.
• on daily basis I am following up and every day they would say "we have escalated this for resolution, our team will get back to you within 24 hrs"

No resolution till date.

Claim ID : CLJPE[protected]

I had requested for claim for panel complaint on 2nd February 2022 in Complete Protection Plan for my TV which cost 24000 on flipkart. But after the technician picked up the TV, Jeeves executives contacted me and told that the TV cannot be repaired and I will get 14000 rupees as refund. They told that I will get only 80% of invoice value (18000) since it’s 14 months after purchase. I told them I want the TV repaired, but they denied that. Actually if they’re refunding the amount they should calculate 80% of selling value. Because I got this discount of 6000 rupees redeeming my coins and wallet amount. Who will refund that? So I demand either 80% of TV value or repair the TV ASAP. Claim ID : CLCPA[protected]

Hi my name is modasshir raja bought fridge with extended warranty, my fridge started problem from 19 feb. I called jeeves for repair i man came and repair but same problem started from sunday, i trying to call jeeves but call not connect

Not complete installed

I had ordered my OnePlus TV from OnePlus Store online. Which was delivered to me on 22nd Feb 2022 and since then the installation of the tv is being rescheduled without my consent. We are at our residence itself but I am constantly recieving message from Jeeves that the installation has been rescheduled and will be done tomorrow. Kindly see into this and assign a technician to install my tv and share their contact details with me so I can contact them.

[EW-467871] Extended Warranty | Claim ID : CLJPE[protected] | Plan ID : JPPOFFK1654109 | Refund

I purchased TV on flip cart. Now that is not operating on warranty period.

they said cant repair TV Will refund 70% of invoice value.

Jeeves Didn't Refund my amount as per terms and condition they should refund 70% of invoice value but now they sail will refund 30% .

Once they cancelled claim themselves.

Nokia 139cm (55 inch) UHD Smart TV (55TAUHDN) under the Complete Protection Lite 3 Year.

Device Details :
Device Name : Nokia 139cm (55 inch) UHD Smart TV (55TAUHDN)
Device Model: 55TAUHDN
Device Serial Number: N55U20C22TD07749

Plan Details :
Plan ID: CPJV[protected]
Plan Start Date: 21/01/2021
Plan End Dare: 20/01/2024
Remort Not working

As per my return request, seller arranged a tech visit on 16th of February and technician visited me and found that my phone has speaker issues.He recorded video and captured photos of phone, Software details, bill and himself carrying the phone.He assured me that the return will be approved as the phone was clearly defective.But after I left I received a message from flipkart saying my return will be cancelled.How that happened? I called the technician two more times again to make sure whether he did any mistake during updating.He acknowledged my phone had issues and he could not solve it.Then how could they sent me a cancelled message.This is so unfair.

Had given VU TV for repair and they said parts are not available and will refund 70% of the product cost, but we insisted for TV to be returned without resolving the issue itself, but they are telling only refund can be done. Worst customer service ever. They are not even providing their higher officials contact or transferring the call too. We gave the TV in good working condition, there was just a minute line in the picture, Now i'm not sure if the TV will be coming back to us in working condition as we gave.

I had some automatic switch off issues in my tv so i called Jeeves one technician came and without even opening tv he said it's motherboard issue ( software issue) so he placed order for it .then by 13 th day he came with spare and changed the mother board ...i was like wow good service ..then real face started on next day ..yea motherboard got burnt. so i made fresh compliant on 23 Jan 22. stating that poor quality of board ( spare) customer service arranged technician visit but no one came from 26 Jan to 3 Feb 22 i made call to customer service that no technician visited home...and i got same reply from all of them that we are sorry for u we will take action against fake technician visit and we will arrange alternative technician visit in next two days ..how could that even possible..all agent were replying the same...but issues did resolved no one visited...after 20 days i am getting a call that u will get refund of ₹4160 for ur tv worth ₹10700 as they couldn't get spares ..but according to condition they have to provide 70% of tv amount .they said that ur eligible amount is some ₹7100 but we detecting the Some ₹3600 for the service which u got for earlier service ( motherboard) ..why should I take responsibility for the fake cheap mother board which u provided & which got burnt in just 2 days of installation. ..pls do provide full 70% as refund without any deductions...
To review of Jeeves service ..i have metaphor for it... It's like i visited doctor that I had some pain in my heart doctor said we have to transplant heart ...after transplantation donor heart got rejected by my body and he asked to wait for long days untill u get new donor after some days no donor available ...u better die we will provide ur insurance amount to ur family after deducting the surgery cost and hospitalization
Pls do understand my agony and provide 70% refund

The Jeeves complete protection of my Samsung Frame TV is taken vide Invoice Number : INVDG-F0-E1TS0VXMF0BIIGM0I4TY3Y1WY[protected] dated[protected].
HSN/SACODE : 998599
Description : CPJV[protected]
Amount : Rs.7370/-

Due to display issue of SAMSUNG FRAME TV, the complaint has been raised to both Samsung and Jeeves customer service. Both the agency has verified physically and confirmed that due to non replacement of display issue, Samsung agreed to refund the total invoice amount purchased.
Accordingly the total purchase amount has been refunded by Samsung company. Whereas Jeeves as not refunded my amount till date.
In this regards the copy of DD/refund amount received from Samsung is attached for your reference and necessary action against pending refund amount from Jeeves towards complete protection of the said product.
Regards
C.Murali Manoharan
PH:[protected]
email: [protected]@gmail.com
Address:
40/1 Hopmen First Street,
Alandur,
Chennai-600016

EW-449955 extented warranty, 31/01/2022 I MADE A COMPLAINT ON MY VU50 INCH SMART TV automatically switch off after some time, after four days service technician visited and indented for faulty Board replacement .

14 days already over, the board received wrong board, again customer service telling to wait another one week or more than that ..

Dear sir,
on Tuesday (Feb. 8) at 5.11 pm I had contacted your service for my claim status, your executive said that your claim had canceled. they guide me for rerise the claim and suggest me to change my email id (they said yahoo mail has some problem so its easy from gmail) so i chane my email ID as they said. they also said that claim mail will send with in 4 hours and if i dint reply mail with in 3 days, claim will cancel again I has waited but i dint recived mail. On Wednesday I had re-call them they said that my claim is on hold due to some technical issue (issue in change in mail ID) and they said to wait for 2 days. i had waited for till today daily i had check my mail for claim, today i had call again they said i had recived my mail on same day i.e. Feb. 8. (without any knowledge)
i had never experience this kind of horrible service

note:- Feb 8 was last day of my mobile insurance, if this claim will cancel i cant claim my insurance again. it will be big loss for me ( the value of claim is my 2 months salary)

I had a complete appliance protection plan for an IFB washing Machine for 3 years which I purchased from Flipkart in May 2020. I registered a complain for repair of the same on 28th of Jan. Payment of 500 rupees towards raising claim was made on 29th Jan. Since 29th Jan I m waiting for the repair of my IFB washing Machine for which complain was raised. Till date no technician has visited or approached me for the same. I have tried calling customer support agents and repeatedly listening only one sentence every time "Technician will visit within two working days" or they intentionally disconnect the call in middle of the talk.

Before making payment I also confirmed about 3-4 times about the availability of service at my location for which I was given assurance and I have call recording of the same.
On 07 Feb Jeeves itself cancelled my request without any resolution and raised fresh request and asked me money again for initiating the complain.

Jeeves is only extorting the money of customer without providing them resolution and no customer is able to raise to higher authorities at Jeeves. Only Customer support agents are available who are there to repeat one sentence only and customer is not able to speak to the concerned team about the issue.

I had a complete appliance protection plan for an IFB washing Machine for 3 years which I purchased from Flipkart in May 2020. I registered a complain for repair of the same on 28th of Jan. Payment of 500 rupees towards raising claim was made on 29th Jan. Since 29th Jan I m waiting for the repair of my IFB washing Machine for which complain was raised. Till date no technician has visited or approached me for the same. I have tried calling customer support agents and repeatedly listening only one sentence every time "Technician will visit within two working days" or they intentionally disconnect the call in middle of the talk.

Before making payment I also confirmed about 3-4 times about the availability of service at my location for which I was given assurance and I have call recording of the same.
On 07 Feb Jeeves itself cancelled my request without any resolution and raised fresh request and asked me money again for initiating the complain.

Jeeves is only extorting the money of customer without providing them resolution and no customer is able to raise to higher authorities at Jeeves. Only Customer support agents are available who are there to repeat one sentence only and customer is not able to speak to the concerned team about the issue.

I recently purchased a mobile phone from Flipkart. It had issues with the loudspeaker and because of that I raised a replacement request. They assigned a technician from Jeeves. The technician visited and confirmed the issue, but said that the blanco app that they use to diagnose the fault says that there is no issue. After sometime I received a response that my replacement request was rejected based on the technician's report. When I reached out to the Flipkart customer care to enquire, they say that the technician provided a report saying that they resolved the issue, which is not true.

Then the same happened for two more times, where they sent the same technician again and replacment request was again rejected twice. Now they have scheduled one more visit. I am not sure whose fault this is, whether from Flipkart or Jeeves. But it sure is an attempt to cheat the consumer.

Need immediate resolution.

Bought a TV from flipkart with extended warranty from their authorized “Flipkart Protect which is off handed to a third party called Jeeves.”.
It has been 2.5 months since the TV stopped working and Jeeves has denied us service and provided false information.
We have been wasting 1 hour every day on a call with jeeves or flipkart who are playing ping pong with us and denying service.
We found that this is an elaborate game that Jeeves and Flipkart are playing and has been reported by 2500 customers on mouthshut.com as well as the reviews on flipkart products. mention: Do not buy extended warranty from jeeves.

I had made my claim on 9 Sept 2020 but yet I have not received my refund.

Complete fraud… they will just rob your tv … the cops need to check if they are robbing electronics from people and using that money for some illegal activities… very shady company