Jeeves Consumer Services Complaints & Reviews

Hi..
Jeeves is Not providing installation and demo after delivered the new washing machine by flipkart. I tried to contact below person which I received in sms but his phone not reachable and flipkart also not helping in this after contacted many times.
Its totally fake and harassment of customer.
Could you please help in this issue.

SMS:

Dear Customer,
SANTOSH RAMBHAU AKHADE (Call [protected], PIN 147) has been assigned for INSTALLATION of Thomson Washing Machine (TFL8500) (Case ID: FLIT-6W0A4W-2QOBJA-6943UO-8B33F8). Please expect a call from him. Click on http://fkrt.it/eanl0MNNNN to find out more about the Jeeves INSTALLATION process.

Pls share code 8309 if happy
-Flipkart

I have followed the guide line as below:
Flipkart appmy order select product
click on Need help and chat with support

This option also not helpful because the chat have only saying installation will be done in 2-5 business days.

No one helping after buying the product from.Flipkart.

Regards,
Nilesh

INSTALLATION of Nokia LED TV (50UHDADNDT52X) has been registered with Jeeves (Case ID: FLIN-EFIMJT-0ARJ57-XOBFSR-H581ZHP).

The installation team is still not come at home to install tv it has been 3 days to delivered my TV by flipkart but still there no one to install . Please arrange technician as soon as possible.

Raised a issue on 17/12/21, still not getting any kind of response from jeeves support team.. everytime u call them only one answer i get from them to wait for 2 working business days..
Name- Gayithry SB
Complete protection number- CPFK[protected]
Claim ID- CLCPN[protected]
Registered email id- [protected]@gmail.com
Registered number- [protected]
Alternate number- [protected]

My order was placed with Flipkart for the mi tv 55 inch 4K with extended warranty
Order was placed on 22 dec 18

The tv was replaced 2 times
Hence the warranty started from post 1st jan 21
Jeeves isn’t accepting the claim request n are going by the first order placed date

Pls help

I purchased TV ON FLIPCART. & 2 Years extended warranty in JEEVES. I claim warranty on TV. NOW JEEVES Customer care telling like TV not repairing so we will refund amount. as per their warranty terms and condition they have to pay 70% of product value but now they telling we will deduct services charges from refund value. as per their terms and condition 70 % of product value is Rs 5249/- But they telling we will refund Only Rs2, 474/- & Rs 2, 775 is service charge. Why they offer service charge on Warranty period ? This is Fraud. Please resolve my problem. (Claim ID : CLJPJ[protected] | Plan ID : JPPOFFK1654109 )

I purchased Thomson 55 inch tv in nov 10 with complete protection plan with Jeeves. From day one I can see black patches on screen .. clearly visible on white screen I complaint to Jeeves engineer came took pictures and said that we will replace the tv . This has happened previously also with many customers this is due to dust in the air it is not repairable . Panel will b replaced but after one week the call and telling me this is not covered under warranty cannot be replaced Thomson has denied replacement. Contact Flipkart customer care. This is very disappoint ing even after the product is in warranty and taking complete protection plan what's the point you cannot make replacement. Then refund me . I am not going to watch the tv with black patches in the background. I will escalate this further if i don't get proper resolution to my issue

Last year i baught lg smart tv with 3 year complete production now my tv picture quality haev some problem

Had taken 2 years extended warranty for my OnePlus TV from Jeeves (invoice no. JVS/11/0315 dated 15 November 2021).
On November 19 2021 i intimated for cancellation and full refund (within the permitted period of 30 days) and provided them with all the details as requested.
Still they have not provided refund and are not responding properly to my reminders. They have been delaying for no reason at all and indulging in fraudulent activities by not releasing my genuine refund claim.

(This is regarding Extended Warranty with JPPOFFK1654109 for your LED TV.
Your claim has been successfully registered and your Claim ID is CLJPJ[protected].)

As above mail. I claim warrenty on my TV. JEEVES Technician vist our place and took TV from home. Now i called customer care, that people telling TV not repairing we will pay 70% of money & you already received mail about this. But i did't receive any mail. this problem is 2nd time first also tv not operating...

Hello Sir/Madam,

I bought a Nokia TV 43 Inch Full HD TV in Nov 2020, however in June 2021 the display had some issues and they had it replaced in July 2021 with the a new TV and at the time i bought a complete protection plan from the repairmen with the plan start date as 8/11/2020

again on Nov 2021, the 2nd TV also had a display issue, so i called them on 7th November 2021 and told them issue,

and after some time they took the TV for repair and told me that it is beyond repairable and giving me the refund of 80% of the product (which is around 19K) and sent out the refund link to me.

since i dont remember the dates i agreed to the 80% refund, (but not claimed it) i thought it has gone to 1-2 years from the plan date, however later i realized that i called them within a year (7th Nov) and plan start date is 8th Nov 2020), so as per the plan policy im eligible for 100% benefit.

first they said that they cannot process 100% refund, only 80% refund is eligible as the claim registered on 9th Nov 2021 which falls under 1-2 year category, later they said its being reviewed by their backend team, its been more than 3 weeks now.

i just need to know why the Nov 7th is not claim registered date, how come 9th Nov is a claim registered date.

and if my request is valid, i need them to process the 100% refund.

Please help me on this.

i trusted Flipkart product and bought it and i have no pleasure in the product, can you believe that they have given me two products and all of them is a manufacturing defect .

Thanks
Saravanan J

if my request is valid i

i just need to know why

still i havent gotten any response.

I had ordered Realme C11 2021 phone on 12th December 2021. The phone was not satisfactory because the camera was bad in quality. I did a refund request but the technician never visited my house. Instead he asked for the happy code to do the job. I asked why it was required, he said the job can not be completed without this.

2 hours later, the refund window was closed by the technician. I tried contacting them again but they were not answering the call. My issue is not resolved.

Date 14-DEC-2021,

Jeeves Customer Support:[protected],[protected],

Clime (CLCMI[protected])

Hi Team,

The clime is rearding Screen Damage and which is rejected without valid reason.

I am attaching complete Email conversation as i sent multipule emails with valid images eventhough Clime rejected as comments as not provided photos.

Thanks,
Thirumalesh.

Plan Details: Plan ID: CPJVO[protected] Plan Start
Date: 30/10/2021 Plan End Dare: 29/10/2024

I tried to register my complaint from 31/10/2021 but they registered my complaint with great difficulty after so many days(18/11/2021).After that he asked me for account details through mail. I sent him the details on the same day (18/11/2021). Since then till today these people sometimes give time of 8 days, sometimes they give time of 2 days. It has been more than 1 month while doing this with me. But this company is giving me only time till now. Please help me to get my refund of Rs.1920. Because jeeves just says "Dear Customer,
Greetings from Jeeves! We are sorry for the inconvenience and delay caused. We have already forwarded the issue and waiting for the update from the concern team, once we get an update we will update you on the same at the earliest. "But nothing happens beyond that

My name is Ajith TS and I ordered a Thomson TV from flipkart with extended warranty. Order ID is OD[protected]. Now the above product is not working and I made a complaint. After my complaint the technician visited my home and took my TV for repair. Unfortunately, days before I got a call from my registered mobile number and told me that they cannot repair my tv and my Refund is accepted. Also told me to send the bank details. But no email is received from their side. So Called the customer care for more clarification and I finally realized that a wrong email address was mentioned in their database. I emailed several times for changing but they refuse to change it. Also I had the registered mobile number but they never ask any question through it.

I have brought Nokia 50 inches TV from Flipkart on 16th Oct 2020. it has been Installed on 23rd Oct 2020 by Jeeves Executive at the same time the Executive had taken the amount of 3055/- for a COMPLETE PROTECTION PLAN for extra 3years warranty by Jeeves so I have paid the same. But I received the mail that the COMPLETE PROTECTION PLAN has been successfully enabled that I receive the mail with the plan start and end date but in that, there is no PLAN ID no.
Here is the issue my TV got some problem, so for that I had called Jeeves team several times but they said that there is no PLAN ID. without the plan ID they can't take my issue and they can't help with it they said me that send the email to [protected]@jeeves.co.in, for my plan id. I had sent 15mails but there's is no proper responses. So, I kindly writing this to you is I'm fed up with JEEVES SERVICES. I decided to consult the Consumer court. The JEEVES team really CHEATING the Customers very badly

The Jeeves Engineer stole 2 wall mount out of the four. Hung the TV with only two mounts which is highly unstable.

In March 2019 I had Purchased iFFalkon 55tv from TCL via Flipkart.
The TV had screen flickering issues on right upper corner.

I have registered a claim with Jeeves in Sep 2021, as this was under extended warranty till Mar 2022.

After 4 months after multiple emails and calls to them they agreed that they cannot repair the TV and will refund the amount of 26, 500 rupees in the email.

They picked up the TV on 17th November and sent m the wrong refund link of 5, 015 rupees instead of 26, 500. and since then i have remined them multiple times over email and calls to sent the correct refund link for 26, 500 rupees and they are not doing it and just asking for 2 business days time on each reminder since last 23 business days.

hence i need help in getting the refund of 26, 500 from them.

the Claim id is - CLJPA[protected]

When I purchased 415 L FRIDGE from FLIPKART . During INSTALLATION Jeeves Executive give a PROTECTION PLAN FOR RS 4315.00 vide INVOICE NO INVDG-FO-CK1DWSLEMBXVMFT68G42JFRM[protected]dated28.10.21 and same is cancelled on my request through CUSTOMER CARE. I have requested for my refund but they are not REFUNDED MY AMOUNT. I HAVE ALREADY SUBMITTED MU BANK ACCOUNT details. My policy was cancelled on 1.11.2021

Hello,

I bought a TV from Flipkart on Nov 9th 2020, in June 2021 had a issue with TV and thru Jeeves I got a replacement in July 2021

And while getting a replacement I purchased a complete protection plan from TV repair guy(Jeeves guy) which had purchase date as same as first purchase Nov 9th 202p

And again in Nov 7th I had a issue with the TV and raised a complaint with Jeeves complete protection department on the same day,

They responded and sent a repairmen and the repairmen took a TV and after some days I was told that TV was beyond repairable, so I will be given 80% refund, saying that the product has gone in to second year so I'm eligible only for 80%

First I accepted the offer and then I realized that I reported the issue within a year, so I should be getting 100% refund

But Jeeves is not agreeing, they are giving conflict information, first they said for manufacturing defects if the product is within 1 year I should be eligible for 100%

Now they are saying even for 1st year it's only 80%

I already spent TV cost and plan cost and now I'm given only 80% of the TV cost, which I had only issues,

I have given 2 TVs but I haven't watched them even for 6 months properly

I think I being subject to injustice here

Please help me out

Thanks
Saravanan J

Hello Team,

Reg complaint ID - 6288343 provided from Thomson care.

My TV was taken from jeeves team and now my backlight issue did not solved but they broken my display which appeared new issue.

And I thought it will progress under above complaint ID but it was closed after speaking with your customer care team.

Important: First without my knowledge why you are closing my complaint because I am the one who requested complaint to open incident.

Now new issue occurs, you only responsible.

Currently I do not have TV. MY TV available in jeeves flipkart (HSR LAYOUT Bangalore).

And my last complaint ID 6288343 was closed without my notifications.

When I ask you to requested complaint, thomson care send the complaint ID through mail but while closed the complaint ID. NONE of them send mail/message/phone call from thomson and jeeves flipkart (Process not secured) .

This kind of misbehavior issue, how you will trace and what justification going to give to me now or any other customer in future.

I need solution from jeeves team?

Do the needful as soon as possible.
Or else I have to register FIR, because no other way to get my TV because no such response from jeeves people who handle this issue and I need my TV, how I given initially?

See the proof of attached file which was my TV currently available in jeeves flipkart.No one pick my call and no response from jeeves team.

Below contact no. from jeeves team,
Shivaraj - [protected]
Bharat (driver) - [protected]
Thiru moorthy - [protected]

Take action immediately and replace the display.

Thank you,
Best regards,
Dhilip