Jeeves Consumer Services Complaints & Reviews

Hi,
I have purchase a Motorola TV 55 Inch on Nov 5 2021.
After a month there were some abnormal Lines showing on the TV and we have escalated to Jeeves complete Protection team.
First of all none of the Technician from Jeeves visited and checked the TV condition .
Over the call I have clearly mentioned its a manufacture damage .
But they kept on sending a mail that its Accidental damage and they will pay only 50% of refund amount. It was not even a month and the TV Display stopped working. How can this be an Accidental Damage ?
I have disagreed for the same and when I follow up with them through mail and call to pay my entire amount there is only one answer to wait for 2 business days. Its been more than 25 days and I'm still waiting .

I purchased my mobile Realme 7 Pro from Flipkart with order id- OD[protected] on 25th Feb, 2021 along with Complete Protection by Jeeves with Policy Number- CMFK[protected]
Due to an accident, my mobile got damaged completely on 26th Dec, 2021 and I called the Jeeves care for my claim. They registered my claim with claim id- CLCMD[protected]
I paid the required fees of rupees 1500/- and they picked up my device on 31st Dec and promised me that it will be returned to me within 10 days. 10 days passed, I called them back then they told me that my device cannot be repaired and I will receive a refund of 60% from my invoice value and asked me to share my bank account and other details for the refund but after sending it many times, they are not confirming and asking me to give the bank details again and again. Whenever I call them up, they tell me to wait and they will contact me with an update in 2 business days, but it never happened. They are neither contacting me, nor processing me refund.
I am now losing trust on Jeeves as well as Flipkart for such poor and unprofessional service. Please provide me an update and give me my refund claim amount as soon as possible.
Thank you.

I have bought iffalcon tv through Flipkart in 2019.i have extended warranty with jeeves Consumer services valid till this October 2022.now my led tv display problem started.8-10 lines were there in display.i have already complaint about the issue in customer care number with daily follow up but no technicians came to attend.one week over.my complaint id is CLJWD[protected].will they come or not.

I have claimed the extended warranty in my nokia 43TAFHDN tv last nobember. A replacement was allowed, I have not got my replacement tv yet. Every time I contact jeeves via email they always ask for 2 business days to resolve the issue but never replies. It's been months an di am yet to receive my replacement.

I have logged a complaint for my washing machine in the month of September still it is in pending state. Service hasn't completed yet.

I submitted my TV on December 19, 2021 due to a Panel issue but now it has already been completed a month. I regularly follow up with the customer care team on[protected] but I didn't get any satisfactory feedback/status update. Every time the customer care executive told me that it is an SLA breach and the support team will call you in 2 days.
Today i send an email on [protected]@jeeves.co.in, still waiting for there response....

Service Completed: Dear Customer, Jeeves has completed INSTALLATION for your ticketid 2A9-43259MBSCJC-6375217 . We thank you for giving us the opportunity to serve you.
Mr. Sahil Khan from jeeves had visits our house for demo of 1+ TV. The installation of TV unit was absolutely free, but the engineer had charged Rs.400/- for the wall mount kit. We paid the same but the screw were missing. So we keep trying his contact no. But he didn't replied. Just don't understand how to contact that engineer. Worst service providers I must say.

I purchased extended warrenty from jeeves technician, sales order id generated but warrenty is not activated . Please activate the warrenty.
Registered mobile no. [protected]
Registered email ID [protected]@gmail.com.
I attached the document sent by technician

I have brought Nokia TV from flipkart, & it was defective so i raised complaint for 3 times 1st time i got replaced then again tv had some problems then they repaired it & after getting that repaired TV now again after 2 days TV had same problem now i told them that i want refund nor replacement nor repair & it's been 27 days still no updates from jeeves & not even picked up my product, everytime i called or mailed same answer we have forwarded your issue to our concern team & we'll get back to you in 2 business days still i haven't received any refund or anything, what should i do?

I purchased extended warrenty from technician. But not warrenty is not active .and not reflect on call service center. Please active the warrenty I attached the screenshot sent by technician and payment

Flipkart purchased Extended warrenty items Automatic washing machine top load add from Jeeves 3 time visit technician. last visit technical person infromed as unable to solve issues i will update jeeves. still no update 40 days we are waiting.. please support required

I turned off my tv on 26th Nov Night and tried to turn it on Nov 27 it's not working. I complain to Jeeves. But they took three days to check and took the circuit board to replace while taking they told it only take 7 days for a replacement of the part. later Customer Service told me the company policy is 21 days for replacement of the part I've waited for 21 days. But the Technician told me the part that came from the company was wrong had to be reordered. recorded Parts only take 6 days but again in customer service they told me that they rescheduled to other 21 days. later I talked to Senior Executive he told me we resolve it on 10 days by 30 Dec. but later on Jan 5 they again rescheduled to Jan15. How long a customer can wait for part replacement.

I got a VU PREMIUM 55 INCH LED ANDROID TV from flipkart and it was delivered on correct date from ekart but it was not installed till now its going to be one week i was not even given number of assigned engineer i contacted jeeves and flipkart several times but they are saying that they are trying to resolve the issue 5 days to send an engineer and install the tv in three days the return policy will also end
Details :-
Oder...

Hi..
Jeeves is Not providing installation and demo after delivered the new washing machine by flipkart. I tried to contact below person which I received in sms but his phone not reachable and flipkart also not helping in this after contacted many times.
Its totally fake and harassment of customer.
Could you please help in this issue.

SMS:

Dear Customer,
SANTOSH RAMBHAU AKHADE (Call [protected], PIN 147) has been assigned for INSTALLATION of Thomson Washing Machine (TFL8500) (Case ID: FLIT-6W0A4W-2QOBJA-6943UO-8B33F8). Please expect a call from him. Click on http://fkrt.it/eanl0MNNNN to find out more about the Jeeves INSTALLATION process.

Pls share code 8309 if happy
-Flipkart

I have followed the guide line as below:
Flipkart appmy order select product
click on Need help and chat with support

This option also not helpful because the chat have only saying installation will be done in 2-5 business days.

No one helping after buying the product from.Flipkart.

Regards,
Nilesh

INSTALLATION of Nokia LED TV (50UHDADNDT52X) has been registered with Jeeves (Case ID: FLIN-EFIMJT-0ARJ57-XOBFSR-H581ZHP).

The installation team is still not come at home to install tv it has been 3 days to delivered my TV by flipkart but still there no one to install . Please arrange technician as soon as possible.

Raised a issue on 17/12/21, still not getting any kind of response from jeeves support team.. everytime u call them only one answer i get from them to wait for 2 working business days..
Name- Gayithry SB
Complete protection number- CPFK[protected]
Claim ID- CLCPN[protected]
Registered email id- [protected]@gmail.com
Registered number-Â [protected]
Alternate number- [protected]

My order was placed with Flipkart for the mi tv 55 inch 4K with extended warranty
Order was placed on 22 dec 18

The tv was replaced 2 times
Hence the warranty started from post 1st jan 21
Jeeves isn’t accepting the claim request n are going by the first order placed date

Pls help

I purchased TV ON FLIPCART. & 2 Years extended warranty in JEEVES. I claim warranty on TV. NOW JEEVES Customer care telling like TV not repairing so we will refund amount. as per their warranty terms and condition they have to pay 70% of product value but now they telling we will deduct services charges from refund value. as per their terms and condition 70 % of product value is Rs 5249/- But they telling we will refund Only Rs2, 474/- & Rs 2, 775 is service charge. Why they offer service charge on Warranty period ? This is Fraud. Please resolve my problem. (Claim ID : CLJPJ[protected] | Plan ID : JPPOFFK1654109 )

I purchased Thomson 55 inch tv in nov 10 with complete protection plan with Jeeves. From day one I can see black patches on screen .. clearly visible on white screen I complaint to Jeeves engineer came took pictures and said that we will replace the tv . This has happened previously also with many customers this is due to dust in the air it is not repairable . Panel will b replaced but after one week the call and telling me this is not covered under warranty cannot be replaced Thomson has denied replacement. Contact Flipkart customer care. This is very disappoint ing even after the product is in warranty and taking complete protection plan what's the point you cannot make replacement. Then refund me . I am not going to watch the tv with black patches in the background. I will escalate this further if i don't get proper resolution to my issue

Last year i baught lg smart tv with 3 year complete production now my tv picture quality haev some problem