Jeeves Consumer Services Complaints & Reviews

I had purchased a tv from flipkart with Order ID - OD[protected], I had purchased their Complete protection plan along with the same. However when my tv was showing some panel issues during december '21 I had called them and their executives picked it from my house. I was told a few days later that the repair wont be possible whether I would like to have a refund of 70% of the whole value which is Rs. 7026 roughly. Since then I have been knocking them every single day regarding my refund without anything from their end. They have been promising me to come up with a resolution but that is not happening at all. How can they make fool of customers and harrass them like this.

I raised complaint for service with complete protection but they sent unskilled technician due to that they damged my product and even they not given for prolonging service by ordering spare parts, which not suitable to my washing machine, still issue not resolved

I bought 43 inch hisense android tv in Jul 2021 (approx. 7 months back) from Flipkart and faced a physical damage now, which means display is not working and having totally black screen. Attached the image for your reference.

Upon checking with the Jeeves technician, he mentioned you should have taken Full Protection plan during the installation of TV, to get it repaired or replaced at no extra cost.

My serious concern is I was never explained or guided of such plan which covers physical damage (otherwise I would have bought). It is totally the lack of knowledge passed on to customer, which is why I am communicating to you and Asking for immediate replacement of the TV at no extra cost.

Note that if resolution is not given immidiately, then I will leverage the Social media platforms to broadcast my complaints and feedback about Jeeves trust, products and services. Just FYI.

Looking forward to your positive reaction soon.

Regards,
Lokesh (Customer)
[protected]

We Purchased Motorola T.V Under 3 warranty from Jeeves consumer services
Complaint id:- JVS[protected].1.2022)
Claim id:- CLCPF[protected]
Plan id:- CPJV[protected]
On 5.11.2021 I purchased the Motorola T.V from Flipkart and paid the amount of Rs 40, 999/- then on 7.11.2021 Jeeves company technician visited our home for the installation and I took the 3 years extended warranty plan from the Jeeves company and...

I purchased the TV from flipkart with 3 years protection plan of Jeeves on October 2020.
On the month of Devember'21, I have faced the WIFI problem in my TV then, complaint to Jeeves and Technician has came after a month, the problem was not corrected. After two week, i received the call from jeeves that TV can not be repaired & replaced and they are ready to refund the amount with 20% depreciation from invoice value.
On October 2020, i purchased this TV in the offer i.e 17800/- as bank discount + Flipkart 1000rs extra discount + flipkart coin discount and i had taken the separate protection plan of 1699/ which will be end in October 2023 now the current value of this TV is 23999/-.
If i will go with current price then it will be big loss for me.

There is no use of taking the complete protection plan. The email communication of Jeeves is also not good and i am sending the mail to them but they are not providing the proper response as they just send the template mail to me.
[JVS-451084] Complete Protection | Claim ID : CLCPO[protected] | Plan ID : CPFK[protected]

Hi, my name is Deepak. I had purchased a Laptop a year back along with Jeeves complete protection warranty valid for one year. I faced a few problems with my laptop's hardware as the Backside of the LCD panel developed a crack suddenly.

Regarding this, I had contacted Jeeves registered a complaint and get my laptop serviced. I had claimed the warranty a month before the actual warranty period ends. My request was processed and a representative service person visited and checked my laptop. And all this was after two months after I had requested a service. He took my laptop to the service center and got the backside panel repaced, but he also said the main reason why the crack was developed in the first place. He said they needed to change the Keyboard set as well because it wasn't fitting the slot properly and this arose a crack in the panel.

So I had asked him to proceed further and get that replaced as well. It's been a month, but still, there were no updates from their side. So I called Jeeves and inquired about this, but the only answer I received from them was that my Laptop warranty was expired and they cannot do anything. They also said that my previous request was completely claimed.

I was shocked to hear this as my laptop is not ready, the hinge has become much looser now and I can't even properly open the laptop. Their response was not at all satisfactory and one can clearly see the negligence in their reply. They repeatedly send me the same answer without reading my mail request properly and this behavior really frustrating. For a trusted brand like Jeeves, when they don't really answer the customer's query properly and act like they are not accountable for anything, it's a complete shame on them.

I request the Jeeves team to contact me and receive my complaint properly this time atleast.

Their Technician team and their support team are the worst one, as I got my phone from Flipkart and when tech visit they just check for 15-20 mins and they give their review that phone doesn't get heating issue or battery drainage, when I have check with Accubattery app and also calculated all reading the phone which I bought was hardly goes only 12 hours a day which is the worst one and they said that this is normal and 40+ degree is also normal cooling but I have checked my old phone that's doesn't show heating .

They don't know anything about product they just pretend that they know everything even I got all proof with me

I have purchased a phone from flipkart on 5th October 2021 and also purchased one year complete protection plan from Jeeves. I raised a claim for screen damage on 3rd January 2022. Jeeves took processing fee of 1000 after document verification (which was delayed purposefully for 5 days) and since then no one has come to pick the phone from my phone I have been following up with Jeeves and Flipkart continuously but all I get was a standard reply that your concern is forwarded to relevant team. I feel mentally harassed now and I need a resolution immediately.
Claim id CLCMU[protected]

I bought VU LED 42 inch on 30th Dec 2019 vide bill no . OD[protected] along with extended waranty for 2 years vide policy number CPFK[protected] with validity till 30th Dec 2022.

I logged a call on 14th Oct 2021 about display issue and the technician came promptly, repaired something and TV started working. Few days later again TV had same issue but these smart Jeeves ppl told me that the earlier call is not closed and till its closed nothing can be done and weeks passed calling them everyday.

I exchanged lot of mails with jeeves and their false promises actually increased my BP

Again finally technician came in Nov and said TV would be picked up in in next few days and nothing happened. I logged a call again on 19th Jan vide complain number : CLCPX[protected] and was promised that someone would arrive in 48 hours but in vein.

I strongly feel this company is fraud and only want to collect complete protection money and do no service.

I demand to full refund my money and Rs.50, 000/- for all the mental agony i went through. I would never buy anything from flipcart in future

Helo sir iam D bheemesh my registration mobile Number is [protected]
Recently i have Delivery vu43 4k on 16th jan 2022 actually My installation Scheduled is 18 th date in this month
But technician is come also when I was calling to him they are not respond and also they talking too much please take action in my location still they. Are not said when he is coming

Hi,
I have purchase a Motorola TV 55 Inch on Nov 5 2021.
After a month there were some abnormal Lines showing on the TV and we have escalated to Jeeves complete Protection team.
First of all none of the Technician from Jeeves visited and checked the TV condition .
Over the call I have clearly mentioned its a manufacture damage .
But they kept on sending a mail that its Accidental damage and they will pay only 50% of refund amount. It was not even a month and the TV Display stopped working. How can this be an Accidental Damage ?
I have disagreed for the same and when I follow up with them through mail and call to pay my entire amount there is only one answer to wait for 2 business days. Its been more than 25 days and I'm still waiting .

I purchased my mobile Realme 7 Pro from Flipkart with order id- OD[protected] on 25th Feb, 2021 along with Complete Protection by Jeeves with Policy Number- CMFK[protected]
Due to an accident, my mobile got damaged completely on 26th Dec, 2021 and I called the Jeeves care for my claim. They registered my claim with claim id- CLCMD[protected]
I paid the required fees of rupees 1500/- and they picked up my device on 31st Dec and promised me that it will be returned to me within 10 days. 10 days passed, I called them back then they told me that my device cannot be repaired and I will receive a refund of 60% from my invoice value and asked me to share my bank account and other details for the refund but after sending it many times, they are not confirming and asking me to give the bank details again and again. Whenever I call them up, they tell me to wait and they will contact me with an update in 2 business days, but it never happened. They are neither contacting me, nor processing me refund.
I am now losing trust on Jeeves as well as Flipkart for such poor and unprofessional service. Please provide me an update and give me my refund claim amount as soon as possible.
Thank you.

I have bought iffalcon tv through Flipkart in 2019.i have extended warranty with jeeves Consumer services valid till this October 2022.now my led tv display problem started.8-10 lines were there in display.i have already complaint about the issue in customer care number with daily follow up but no technicians came to attend.one week over.my complaint id is CLJWD[protected].will they come or not.

I have claimed the extended warranty in my nokia 43TAFHDN tv last nobember. A replacement was allowed, I have not got my replacement tv yet. Every time I contact jeeves via email they always ask for 2 business days to resolve the issue but never replies. It's been months an di am yet to receive my replacement.

I have logged a complaint for my washing machine in the month of September still it is in pending state. Service hasn't completed yet.

I submitted my TV on December 19, 2021 due to a Panel issue but now it has already been completed a month. I regularly follow up with the customer care team on[protected] but I didn't get any satisfactory feedback/status update. Every time the customer care executive told me that it is an SLA breach and the support team will call you in 2 days.
Today i send an email on [protected]@jeeves.co.in, still waiting for there response....

Service Completed: Dear Customer, Jeeves has completed INSTALLATION for your ticketid 2A9-43259MBSCJC-6375217 . We thank you for giving us the opportunity to serve you.
Mr. Sahil Khan from jeeves had visits our house for demo of 1+ TV. The installation of TV unit was absolutely free, but the engineer had charged Rs.400/- for the wall mount kit. We paid the same but the screw were missing. So we keep trying his contact no. But he didn't replied. Just don't understand how to contact that engineer. Worst service providers I must say.

I purchased extended warrenty from jeeves technician, sales order id generated but warrenty is not activated . Please activate the warrenty.
Registered mobile no. [protected]
Registered email ID [protected]@gmail.com.
I attached the document sent by technician

I have brought Nokia TV from flipkart, & it was defective so i raised complaint for 3 times 1st time i got replaced then again tv had some problems then they repaired it & after getting that repaired TV now again after 2 days TV had same problem now i told them that i want refund nor replacement nor repair & it's been 27 days still no updates from jeeves & not even picked up my product, everytime i called or mailed same answer we have forwarded your issue to our concern team & we'll get back to you in 2 business days still i haven't received any refund or anything, what should i do?

I purchased extended warrenty from technician. But not warrenty is not active .and not reflect on call service center. Please active the warrenty I attached the screenshot sent by technician and payment