Jeeves Consumer Services Complaints & Reviews

Hi,

I had bought "Vivo v21 5G" Mobile from FlipKart on 4th May, 2021 with "Complete Mobile Protection 1 year for phones between 30-35K". Following are the details of the plan:

Details:
Plan Name Complete Mobile Protection 1 Year for phones between 30-35K
Plan ID CMFK[protected]
Plan Start Date May 8, 2021
Plan End Date May 7, 2022
Device Name ViVO V21 5G (Dusk Blue, 128 GB)
Device Model V21 5G
Device Serial Number [protected]

My phone got accidentally damaged & I have raised a reclaim request on[protected] for which I had paid 1500 as service charge. On 20th October, 2021 the phone was picked up from me & I got an update that the phone would be serviced in 10 working days & it is almost near to a month I have raised complaint with. I am trying to reach "Jeeves Consumer Services" and "Flipkart" but I am not getting any update in this regards. FlipKart has raised an issue to be resolved by "November 15, 2021" and now they are not even taking my calls or messages. There is no answer on the status of my phone.

November 5, 2021 - I Called Jeeves Consumer - They have raised an issue saying it would get resolved in 5 working
November 10, 2021 - I Called Jeeves Consumer - They have raised an issue saying it would get resolved in 2 working days - No Update later
November 13, 2021 - I Called Jeeves Consumer - Again they have said it would be resolved in 5 working days
November 15, 2021 - I called Jeeves Consumer - Asked me to wait till next 5 working days.

I tried to reach on emails as well & they say we will update you soon & no progres. Attached the email conversations.

I would like to get my phone Serviced or replace it with a new phone & would like to claim a penality from the company for not getting it serviced within the specified working days & irresponsible behaviour towards the customer.

Thanks & Regards,
Vijay

Hi,

I purchased the following product from Flipkart -

LG 108cm (43 inch) Full HD LED Smart TV 2018 Edition 43LK5760PTA
Product Cost - Rs 40, 430

Along with One year Extended Warranty - Warranty Provider - Jeeves.
Extended Warranty Cost - Rs 3, 499

Order ID on Flipkart - Order ID: OD[protected].

I have been following up for the warranty claim with Jeeves since 10 July 2021 - (Around 4 months) but have not received any response from their end.

They keep delaying the request by saying that they have escalated the issue and will be resolved in 2 days, but no action has been taken since the last 4 months.
I have the mail train with me for your reference along with all relevant documents for the purchase of the product and the warranty claim

I am extremely disappointed with the lack of response, even after paying a huge amount for the Product and the Extended Warranty.

Please intervene and look into the issue.

Please let me know if any other details are required.

Regards,
Priyam

Hi Team,
I have raised repair request on 23-Oct-2021, initially jeeves team asked to wait for 7 working days. After 7 days also there was no response from them. I am trying to call to customer care from 1-Nov-2021 onwards, they are saying that we escalated the issue and we will get 2 workings days.
I am calling to customer care every 2 Days and i am getting same response and asking me to wait 2 working days.
They are saying silly reasons like technical issue, technical team is not available.

How to get the solution for this one.

Thanks

Sir my name is mohd shoaib ahmed I my scholarship is sactioned but pending at district offficer for realesed of amount I am waiting from 6 months sir pls help me to realese these amount for me I am kindly request to take serious action

We ordered a mobile in Flipkart and got to know there is some problem in 108 mp camera after taking there is some lines coming in the picture...

Raised for replacement and technician not visited my home and putting as remarks replacement rejected and again done the complainant and again have same experience...

Third time made a complainant and still waiting for the technician visit but the technician is not responding as of now.

Worst customer support and raised complainant Flipkart as well

Jeeves consumer services

I have issue for Thomson smart TV in display, i raised the query then provide at claim ID:CLCPD[protected] at 31/Aug/2021 from Jeeves support, After one week, service engineer came & check the product, he said, product is warranty period, So, Product will replacement the old product, But still Date, there is no positive reply from Jeeves support, in every mail & Call, wait 2 days we will resolve this issue, but finally not get solution from Jeeves service. i totally disappointment from Jeeves service, Better, Do not buy complete protect plan from Flipkart. waste of money & waste of time

[protected] this is my registered phone number.i m coninuously phone your sopport team for my tv repairing but all time they told me to wait for 2 days.this prblm start from 2 months ago.pls solve the issue as soon as possible.

I had purchased a Complete protection plan under Jeeves for Mi TV (bought from flipkart) for amount of Rs.4400/- and the TV cost is Rs.55000/-
I raised a service request for technician visit on 23rd Oct 2021 and got an update that a technician will visit soon. However, even after 15 days there has been no action taken by Jeeves. Every time on mailing or calling them, a generic answer is provided saying that the request has been escalated and will be handled in 2 business days but nothing happens after that.

The service team handling mails is inefficient in replying and gives the same copy-paste answers. They are not even providing any service request ID's and not providing any technician visits.

Service request ID: [protected]
Complete protection plan ID : CPJV[protected]
Flipkart Order ID : OD[protected]

I have wasted my money in buying this additional complete protection plan when Flipkart/Jeeves cannot provide any service from their end and I do not know what to do now.

They are cheating their customers by creating this fake service called Complete protection plan and charging 4400 and not giving any service when issues with TV come up in actual.

I have got my tv delivered on nov. 06 but the expected date for installation is Nov 16. I want to reschedule the installation date as soon as possible. I have been trying to reach the Jeeves customer care to schedule the appointment but it is not going through. Please help me

Regd. Mobile no. at Jeeves is [protected].
I have given a complain of service on 06 Oct 2021. But till date I have not got the service. I think you are failed to provide service.

Will you provide service or I will bound to file a consumer complaint against you.

Jayashree rath

I have been taking continuous follow ups since 20th October, 2021 to Jeeves customer service for my bosch washing machine water leakage issue. I have an active extended warranty (3 years) for the washing machine. Following the multiple follow ups, customer service reps had mentioned they could not find my request ticket, so my new request ticket was finally raised on 27th October, 2021. Then I had to take multiple follow ups with the technician who gave a visit on 29th October, 2021. The technician had identified the issue as internal pipe damage. To fix the issue, he put a tape on the pipe and had promised the pipe would be replaced in 3-4 business working days. I have been trying to reach and have tried calling the technician multiple time but there is no response from his end. So I decided to raise a complaint via Jeeves customer service number. I have again called a lot of times to Jeeves number in past few days, but they have been delaying my request saying that higher authorities will contact me in 2 business days, but again no response till date. I regret purchasing the extended warranty from Jeeves and will ensure to publish this incident through right social media channels so that people are aware of the poor service given and the mental agony faced due to this.

I have purchased TV from Flipkart with Jeeves extended Warranty for 2, 085rs . However TV was faulty and was returned before the extended warranty of Jeeves commences . I have complained with Jeeves Local office in Kottayam and complained with customer care but no action has been taken . Please cancel the extended warranty and provide me refund as the product has been returned by Seller . Customer Name : Jessica George

Device Details :
Device Name : Realme 108cm (43) Full HD LED Smart Android TV
Device Model: TV 43
Device Serial Number: 01SFTV[protected]

Plan Details :
Plan ID: CPJV[protected]
Plan Start Date: 17/03/2021
Plan End Dare: 16/03/2024

Hi Team,

I am chasing jeeves customer care from yesterday but no one is giving me the clear background of my TV installation with the subjected request number.

I am requesting jeeves to install my TV ASAP as i want my installation before diwali. There are lot of the reasons why i want the installation at earliest. TV size is very big and its difficult to place the tv at the home in the box for 4 days.

So, you guys need to understand the things. You should install these type of things at very next day of delivery to avoid any damages and all.

So, i am requesting you again pls help to install my TV Today only. I know the installation date is on or before 6th November, but i want it today only. So plz help me in it. I would appreciate it if you will accommodate the same.

Looking forward to hear from you.

Regards,
Vaibhav Babbar
[protected]@gmail.com

Extended Warranty No. JPPOFFK1034408.
Claim ID: CLJPD[protected].
VU TV under extended warranty bought from Flipkart stopped working. A complaint with the above mentioned claim ID was registered with Jeeves Consumer Services on Sept. 30, 2021. The TV was taken from our house to their Workshop on Oct.11, 2021. First they said that the TV will be repaired in 8 days, which they later changed to 14 days. We have made numerous phone calls and written numerous emails. Every time their response is that they will get back to us within 48 hours. On asking for a talk with the manager, they refused. We still haven't received the TV back as of today, Nov. 1, 2021. We demand that the TV be repaired and sent back to us. If the TV cannot be repaired, we demand that a new TV be given to us in replacement.

I have bought a Iffalcon tv from flipkart, which was under extended warranty covered by Jeeves. The TV got faulty on 3 Oct 2021 * I raised a claim of the warranty under Extended Warranty: Claim Registered Successfully (CLJPJ[protected]). Jeeves service technician have collected the TV from us on October 14, 2021 and informed that they will check with 7 working days if this issue can be repaired or can be refunded. However I have not given any sort o[censored]pdate even after 10 working days. When i did not got any update after 7 days i started following up on email.Every time i am getting same scripted response as we have forwarded the request to concerned departement and you will be updated in next 2 days.So many 2 days has passed but no response. Again I called the Jeeves customer care today - 1 Nov 2021 and again they informed 2 more working days . I asked the customer care agent to transfer the call to Manager to escalate on the issue as this is being going on for nearly a month. She has mentioned that the agent doesn’t have access to transfer the call to Manager and they aren’t willing to share any contact to escalate the issue. So far no update have been received from Jeeves end regarding the repair status or refund for TV.

My name is Ritesh Arora

Claim(CLJPH[protected]) registered on 23rd Sep 2021. And still issue not resolved.

Incompetent technician and customer care.

Please look into refunding my money as per terms and conditions of the contract.

Regards
Ritesh
[protected]

I purchased tv from Flipkart deleviry on 22th Oct 21 installation and demo date 23th Oct 21 no one come till today .today 28th Oct but still no one come for installation and provide demo.

They are not giving any warranty or service after the product get complaint.people are already having traumatic experience with their services.do something team

My realme 43 inch TV was to be delivered by flipkart on 27th October, and installation was scheduled for 27th October but no one come to install my led your service is very poor
Pls resolve my issue as soon as possible

Dear sir,
I m LALIT, working in defense, posted at kochi. I ordered a infinix TV from flipkart vide order I'd OD[protected]. On 19 Oct 21 and received on 26 Oct 21. To install this item one technician namely Aswin P.B visited at my quarter at round 11 am. I was not available at my quarter so my wife escort him from gate to my quarter . during this time he miss behave with my wife ( continues looking at my wife, try to touch her, and try to miss behave) My wife afraid a lot that time she call me same time then I told my to call neighbor lady. Thereafter the technician make himself control.
It is very serious issue and a punishable act as well as he and the jeevas service liable to put on charge. This kind of behavior from a service provider or from any personnel cannot accepted.
Its my deeply sullenness against intolerable behaviour of Aswin P.B
This type of behavior is not only shamefulness but its spoils the image of serving company ( flipkart/ jeevas ).

Its my request to you please take a strict action such type of personal. Other it is not only a customers dissatisfaction but a bad name for your service also.
And I m aspecting a reply of this complaint from your service.
Thanks
LALIT
[protected]
[protected]@rediffmail.com