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Jeeves Consumer Services Complaints & Reviews

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Updated: May 8, 2026
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Jeeves Consumer Services reviews & complaints page 29

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J
jinucsoman
from Ernakulam, Kerala
Nov 23, 2021
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Address: Jeeves Consumer Services Private ltd., Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring road, Devarabeesanahalli Villlage, Bengaluru

I am Dr Jinu C Soman, from Cochin, Kerala. My registred number with Jeeves is [protected]

I have bought a VU 55 inch LED smart tv on 6/7/2019 from Flipkart, along with an Extended warranty from Jeeves for 2 yrs. The extended warranty will be active after the 1 yr warranty from the VU company.

My TV started malfunctioning on 7 September2021 and have informed Jeeves Extended warranty team with required documents on 8th September 2021. After so much of mails and calls, finally technician arrived for inspection and he wanted TV to be picked up. The TV was picked up on 11 October 2021.

On 18 th October, they have confirmed TV cannot be repaired and will issue refund. Since I did'nt recieve further mails for refund, called their customer centre on 3rd November, they have asked me to send a mail to jeeves for further updates.

I have sent mails to them from November 3rd onwards mentioning the refund is not yet recieved, they replied with a sorry and asked me to wait for 2 days. Nothing happened, i didnt get any mails. I have then again replied to their customer care mail atleat 10 times, asking for the refund.

Till now their reply for my complaints re the same thing, that, they are working on it. i have checked my mail id with them is correct or not and they have confirmed the mail id is correct.

Why such a fraudulent attempt from Flipkart? its too bad service from such a big firm.
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    Karim Gunjarge
    Nov 23, 2021
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    Address: Pune

    Date of Complain: 17-Oct-2021
    Complaint Mobile number: [protected]

    I have raised complaint to fix the Washing machine, its been month this issue is not resolved and when i requested for refund since as per terms amount will be refund if issue is not resolved.

    They continue to give excuse and not fixing issue or refunding the amount.

    Now i'm looking to get refund since i cant rely on them to fix the issue and if it happen again it will take months to fix.
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      N
      nizam1992
      Nov 22, 2021
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      Address: L-169, 13th Cross, 5th Main,, Sector - 6, HSR Layout,, BANGALORE, KARNATAKA, 560102, IN-KA

      I purchased a washing machine on 28-Aug-2021 and it is not working since 08-Nov-2021. I have raised complaint to customer care & they said parts need to be replaced. But till now they have not replaced the part. Please help.

      Thomson 6.5 kg Six Action Pulsator Fully Automatic Top Load Grey
      Serial No: TTL[protected]
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        adrkd123
        Nov 22, 2021
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        This jeeves complete protection is so cheap and fraud that, no one would opt and Flipkart and Jeeves both togather making customers fool. Their customers will each time say, they would take 2 business day, it has been months and each time I reach their customer care, they say two business days they would take but till date no solution.

        I have purchased the MARQ LED TV 43" on[protected], but after 7 Months, The TV stopped working, so I complained the customer care and later, they picked the TV on[protected], after 10 days, customer care told by phone that the TV cannot be repaired nor replacement can be done so they would refund the money of Rs 16499/-and link would be send by email or SMS on registered mobile number. Unfortunately my email was wrongly updated at their end and link was sent to that email however, no link received on SMS. Oo I requested the customer care to change the mail, they said they would take 2 business day to update and then I would get the link. I am so frustrated till date, because their customer care is like a fraud, they each time will say they would take 2 business days but, i have reached them more than 10 times but only assurance I have been receiving is 2 business day, which is very frustrating and my family is without TV for more than 3 months. Such cheaters should be punished and should dragged to Court for such act of cheating.
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          S
          Sunny Dewal
          Nov 19, 2021
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          I have purchased a Thomson LED TV from Flipkart platform and taken a protection plan also for the same. My tv got faulty for that I have raised a complaint on 12th of October 2021 regarding not working properly screen and sound of my tv, but it's 37 days have passed but still no resolution has been given by the Jeeves.
          I have called many times on toll free number for my complaint. on 29th October 2021 they assured me that we have no stock of replacement part of your tv hence we have processed the complaint and sent it for replacement. Within 12 working days it will get approved and you will get a new tv against your old one. As the 12 working days completed on 08th November 2021, but I have not got any mail for the same. After that I have called on 14th November 2021 on toll free number then someone has told that new tv has been sent to your nearest service centre and it will get installed within 1 or 2 days, but already 3 days have passed then I have again on 17th November 2021 for the same then someone has told me that I have asked regarding the same from them then he told me that no such update is available with them he will update me within 2 working days. Again I have waited for 2 working days and called back on toll free number and again I have asked about the status of my complaint then she has replied that again wait for for 2 more working days to know the exact status.
          Please give me the exact status of my complaint or resolve the issue at the earliest.

          Sunny
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            C
            chandan talkatkar
            Nov 19, 2021
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            Address: Jeeves Consumer Services Pvt. Ltd Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village Bangalore 560

            Sir/madam
            I ordered the Miss and chief semi assembled kids cycle from Flipkart on 16 Oct Nov 2021 with 499 rs installation charges acc to Flipkart installation of this product need to be done on or before 29 Oct 2021
            I contacted Flipkart customer care number for this issue they give me date 1st nov 2021 for installation but installation person came on 2nd nov 2021 but that product is damaged so I replaced that product on 2nd nov 2021 same product delivered me on 14th nov 2021 acc to Flipkart installation need to be done on or before 18 nov 2021 but again installation is not done so I called again Flipkart customer care number about this issue they delaying the installation again and again.
            So please provide solutions for this issue asap
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              A
              ajmalizza
              from Kozhikode, Kerala
              Nov 18, 2021
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              I purchased 43 inches Realme TV on 28th may 2021 from flip kart wroth Rs. 23, 999/- and additionally i added the Jeeves protection wroth Rs. 2, 500/- . 4th month tv shows the display problem, September 25th one ### came from Jeeves . and then he just look the tv and go back, then no reply, again i contacted the Jeeves and then another guy came on 28 October . and also the next day i got the call from flip kart protection and they says that, you have 2 options one i completely refund and other one is to change the display, change the display took around 10-15 days . then i go for refund option . then 1st November 2021 my TV pickup by Jeeves . Today is 18-November -2021 . 18 days done, still no refund . if we contact to Jeeves regarding this issue they will reply we need 1-2 business days. Now no TV no MONEY
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                M
                Mangal Ahire
                from Mumbai, Maharashtra
                Nov 18, 2021
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                We had taken 2 years of extended warranty along with 1 year manufacturing warranty of our MI TV, now the warranty is valid till 2022 and there is panel issue in the TV confirmed by MI technical team. Now instead of giving the part replacement Jeeves is forcefully is asking us to take some amount and give back TV to them, overall its our loss. we have taken extended warranty to avoid these kinds of issues. If part is not available its not our concern Jeeves has to arrange the part or replace the TV. PLEASE HELP US To SOLVE THIS ON PRORITY.
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                  K
                  Kalyan Reddy Muthireddy
                  Nov 17, 2021
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                  Refund issue
                  We r no more interested for repair after waiting almost 40 days
                  Asper company norms We have right to claim for refund if problem not resolved with in 30 days
                  Reply to both mails ask y they can not return and refund
                  My mail
                  [protected]@gmail.com
                  [protected]
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                    V
                    vijayburgu
                    from Hyderabad, Andhra Pradesh
                    Nov 17, 2021
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                    Hi,

                    I had bought "Vivo v21 5G" Mobile from FlipKart on 4th May, 2021 with "Complete Mobile Protection 1 year for phones between 30-35K". Following are the details of the plan:

                    Details:
                    Plan Name Complete Mobile Protection 1 Year for phones between 30-35K
                    Plan ID CMFK[protected]
                    Plan Start Date May 8, 2021
                    Plan End Date May 7, 2022
                    Device Name ViVO V21 5G (Dusk Blue, 128 GB)
                    Device Model V21 5G
                    Device Serial Number [protected]

                    My phone got accidentally damaged & I have raised a reclaim request on[protected] for which I had paid 1500 as service charge. On 20th October, 2021 the phone was picked up from me & I got an update that the phone would be serviced in 10 working days & it is almost near to a month I have raised complaint with. I am trying to reach "Jeeves Consumer Services" and "Flipkart" but I am not getting any update in this regards. FlipKart has raised an issue to be resolved by "November 15, 2021" and now they are not even taking my calls or messages. There is no answer on the status of my phone.

                    November 5, 2021 - I Called Jeeves Consumer - They have raised an issue saying it would get resolved in 5 working
                    November 10, 2021 - I Called Jeeves Consumer - They have raised an issue saying it would get resolved in 2 working days - No Update later
                    November 13, 2021 - I Called Jeeves Consumer - Again they have said it would be resolved in 5 working days
                    November 15, 2021 - I called Jeeves Consumer - Asked me to wait till next 5 working days.

                    I tried to reach on emails as well & they say we will update you soon & no progres. Attached the email conversations.

                    I would like to get my phone Serviced or replace it with a new phone & would like to claim a penality from the company for not getting it serviced within the specified working days & irresponsible behaviour towards the customer.

                    Thanks & Regards,
                    Vijay
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                      P
                      Priyam9575
                      from Kanpur, Uttar Pradesh
                      Nov 12, 2021
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                      Hi,

                      I purchased the following product from Flipkart -

                      LG 108cm (43 inch) Full HD LED Smart TV 2018 Edition 43LK5760PTA
                      Product Cost - Rs 40, 430

                      Along with One year Extended Warranty - Warranty Provider - Jeeves.
                      Extended Warranty Cost - Rs 3, 499

                      Order ID on Flipkart - Order ID: OD[protected].

                      I have been following up for the warranty claim with Jeeves since 10 July 2021 - (Around 4 months) but have not received any response from their end.

                      They keep delaying the request by saying that they have escalated the issue and will be resolved in 2 days, but no action has been taken since the last 4 months.
                      I have the mail train with me for your reference along with all relevant documents for the purchase of the product and the warranty claim

                      I am extremely disappointed with the lack of response, even after paying a huge amount for the Product and the Extended Warranty.

                      Please intervene and look into the issue.

                      Please let me know if any other details are required.

                      Regards,
                      Priyam
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                        M
                        Manumo
                        Nov 12, 2021
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                        Hi Team,
                        I have raised repair request on 23-Oct-2021, initially jeeves team asked to wait for 7 working days. After 7 days also there was no response from them. I am trying to call to customer care from 1-Nov-2021 onwards, they are saying that we escalated the issue and we will get 2 workings days.
                        I am calling to customer care every 2 Days and i am getting same response and asking me to wait 2 working days.
                        They are saying silly reasons like technical issue, technical team is not available.

                        How to get the solution for this one.

                        Thanks
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                          Shoaib9
                          from Hyderabad, Telangana
                          Nov 12, 2021
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                          Address: Shanti nagar tandur vikaranad district 501141 Hyderabad telangana
                          Website: TS epass consumer complaint

                          Sir my name is mohd shoaib ahmed I my scholarship is sactioned but pending at district offficer for realesed of amount I am waiting from 6 months sir pls help me to realese these amount for me I am kindly request to take serious action
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                            D
                            Dhanraj jayapal
                            from Chennai, Tamil Nadu
                            Nov 9, 2021
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                            Address: Guduvanchery

                            We ordered a mobile in Flipkart and got to know there is some problem in 108 mp camera after taking there is some lines coming in the picture...

                            Raised for replacement and technician not visited my home and putting as remarks replacement rejected and again done the complainant and again have same experience...

                            Third time made a complainant and still waiting for the technician visit but the technician is not responding as of now.

                            Worst customer support and raised complainant Flipkart as well

                            Jeeves consumer services
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                              kdc1234
                              from Vellore, Tamil Nadu
                              Nov 8, 2021
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                              I have issue for Thomson smart TV in display, i raised the query then provide at claim ID:CLCPD[protected] at 31/Aug/2021 from Jeeves support, After one week, service engineer came & check the product, he said, product is warranty period, So, Product will replacement the old product, But still Date, there is no positive reply from Jeeves support, in every mail & Call, wait 2 days we will resolve this issue, but finally not get solution from Jeeves service. i totally disappointment from Jeeves service, Better, Do not buy complete protect plan from Flipkart. waste of money & waste of time
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                                R
                                RADHANATH GHOSH
                                Nov 8, 2021
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                                Address: jafala,jakpur,721301

                                [protected] this is my registered phone number.i m coninuously phone your sopport team for my tv repairing but all time they told me to wait for 2 days.this prblm start from 2 months ago.pls solve the issue as soon as possible.
                                no call from jeevs support team to resolve my issue
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                                  C
                                  chinmay lotlikar
                                  from Pune, Maharashtra
                                  Nov 8, 2021
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                                  Address: Pune

                                  I had purchased a Complete protection plan under Jeeves for Mi TV (bought from flipkart) for amount of Rs.4400/- and the TV cost is Rs.55000/-
                                  I raised a service request for technician visit on 23rd Oct 2021 and got an update that a technician will visit soon. However, even after 15 days there has been no action taken by Jeeves. Every time on mailing or calling them, a generic answer is provided saying that the request has been escalated and will be handled in 2 business days but nothing happens after that.

                                  The service team handling mails is inefficient in replying and gives the same copy-paste answers. They are not even providing any service request ID's and not providing any technician visits.

                                  Service request ID: [protected]
                                  Complete protection plan ID : CPJV[protected]
                                  Flipkart Order ID : OD[protected]

                                  I have wasted my money in buying this additional complete protection plan when Flipkart/Jeeves cannot provide any service from their end and I do not know what to do now.

                                  They are cheating their customers by creating this fake service called Complete protection plan and charging 4400 and not giving any service when issues with TV come up in actual.
                                  Nov 26, 2021
                                  Complaint marked as Resolved 
                                  Nov 10, 2021
                                  Updated by chinmay lotlikar
                                  Still no action taken by Jeeves/Flipkart regarding the above issue.
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                                    Adin492
                                    from Delhi, Delhi
                                    Nov 7, 2021
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                                    I have got my tv delivered on nov. 06 but the expected date for installation is Nov 16. I want to reschedule the installation date as soon as possible. I have been trying to reach the Jeeves customer care to schedule the appointment but it is not going through. Please help me
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                                      J
                                      Jayashree Rath
                                      Nov 5, 2021
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                                      Regd. Mobile no. at Jeeves is [protected].
                                      I have given a complain of service on 06 Oct 2021. But till date I have not got the service. I think you are failed to provide service.

                                      Will you provide service or I will bound to file a consumer complaint against you.

                                      Jayashree rath
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                                        Abhishek Kini
                                        Nov 4, 2021
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                                        I have been taking continuous follow ups since 20th October, 2021 to Jeeves customer service for my bosch washing machine water leakage issue. I have an active extended warranty (3 years) for the washing machine. Following the multiple follow ups, customer service reps had mentioned they could not find my request ticket, so my new request ticket was finally raised on 27th October, 2021. Then I had to take multiple follow ups with the technician who gave a visit on 29th October, 2021. The technician had identified the issue as internal pipe damage. To fix the issue, he put a tape on the pipe and had promised the pipe would be replaced in 3-4 business working days. I have been trying to reach and have tried calling the technician multiple time but there is no response from his end. So I decided to raise a complaint via Jeeves customer service number. I have again called a lot of times to Jeeves number in past few days, but they have been delaying my request saying that higher authorities will contact me in 2 business days, but again no response till date. I regret purchasing the extended warranty from Jeeves and will ensure to publish this incident through right social media channels so that people are aware of the poor service given and the mental agony faced due to this.
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