Jeeves Consumer Services Complaints & Reviews

I have got my tv delivered on nov. 06 but the expected date for installation is Nov 16. I want to reschedule the installation date as soon as possible. I have been trying to reach the Jeeves customer care to schedule the appointment but it is not going through. Please help me

Regd. Mobile no. at Jeeves is [protected].
I have given a complain of service on 06 Oct 2021. But till date I have not got the service. I think you are failed to provide service.

Will you provide service or I will bound to file a consumer complaint against you.

Jayashree rath

I have been taking continuous follow ups since 20th October, 2021 to Jeeves customer service for my bosch washing machine water leakage issue. I have an active extended warranty (3 years) for the washing machine. Following the multiple follow ups, customer service reps had mentioned they could not find my request ticket, so my new request ticket was finally raised on 27th October, 2021. Then I had to take multiple follow ups with the technician who gave a visit on 29th October, 2021. The technician had identified the issue as internal pipe damage. To fix the issue, he put a tape on the pipe and had promised the pipe would be replaced in 3-4 business working days. I have been trying to reach and have tried calling the technician multiple time but there is no response from his end. So I decided to raise a complaint via Jeeves customer service number. I have again called a lot of times to Jeeves number in past few days, but they have been delaying my request saying that higher authorities will contact me in 2 business days, but again no response till date. I regret purchasing the extended warranty from Jeeves and will ensure to publish this incident through right social media channels so that people are aware of the poor service given and the mental agony faced due to this.

I have purchased TV from Flipkart with Jeeves extended Warranty for 2, 085rs . However TV was faulty and was returned before the extended warranty of Jeeves commences . I have complained with Jeeves Local office in Kottayam and complained with customer care but no action has been taken . Please cancel the extended warranty and provide me refund as the product has been returned by Seller . Customer Name : Jessica George

Device Details :
Device Name : Realme 108cm (43) Full HD LED Smart Android TV
Device Model: TV 43
Device Serial Number: 01SFTV[protected]

Plan Details :
Plan ID: CPJV[protected]
Plan Start Date: 17/03/2021
Plan End Dare: 16/03/2024

Hi Team,

I am chasing jeeves customer care from yesterday but no one is giving me the clear background of my TV installation with the subjected request number.

I am requesting jeeves to install my TV ASAP as i want my installation before diwali. There are lot of the reasons why i want the installation at earliest. TV size is very big and its difficult to place the tv at the home in the box for 4 days.

So, you guys need to understand the things. You should install these type of things at very next day of delivery to avoid any damages and all.

So, i am requesting you again pls help to install my TV Today only. I know the installation date is on or before 6th November, but i want it today only. So plz help me in it. I would appreciate it if you will accommodate the same.

Looking forward to hear from you.

Regards,
Vaibhav Babbar
[protected]@gmail.com

Extended Warranty No. JPPOFFK1034408.
Claim ID: CLJPD[protected].
VU TV under extended warranty bought from Flipkart stopped working. A complaint with the above mentioned claim ID was registered with Jeeves Consumer Services on Sept. 30, 2021. The TV was taken from our house to their Workshop on Oct.11, 2021. First they said that the TV will be repaired in 8 days, which they later changed to 14 days. We have made numerous phone calls and written numerous emails. Every time their response is that they will get back to us within 48 hours. On asking for a talk with the manager, they refused. We still haven't received the TV back as of today, Nov. 1, 2021. We demand that the TV be repaired and sent back to us. If the TV cannot be repaired, we demand that a new TV be given to us in replacement.

I have bought a Iffalcon tv from flipkart, which was under extended warranty covered by Jeeves. The TV got faulty on 3 Oct 2021 * I raised a claim of the warranty under Extended Warranty: Claim Registered Successfully (CLJPJ[protected]). Jeeves service technician have collected the TV from us on October 14, 2021 and informed that they will check with 7 working days if this issue can be repaired or can be refunded. However I have not given any sort o[censored]pdate even after 10 working days. When i did not got any update after 7 days i started following up on email.Every time i am getting same scripted response as we have forwarded the request to concerned departement and you will be updated in next 2 days.So many 2 days has passed but no response. Again I called the Jeeves customer care today - 1 Nov 2021 and again they informed 2 more working days . I asked the customer care agent to transfer the call to Manager to escalate on the issue as this is being going on for nearly a month. She has mentioned that the agent doesn’t have access to transfer the call to Manager and they aren’t willing to share any contact to escalate the issue. So far no update have been received from Jeeves end regarding the repair status or refund for TV.

My name is Ritesh Arora

Claim(CLJPH[protected]) registered on 23rd Sep 2021. And still issue not resolved.

Incompetent technician and customer care.

Please look into refunding my money as per terms and conditions of the contract.

Regards
Ritesh
[protected]

I purchased tv from Flipkart deleviry on 22th Oct 21 installation and demo date 23th Oct 21 no one come till today .today 28th Oct but still no one come for installation and provide demo.

They are not giving any warranty or service after the product get complaint.people are already having traumatic experience with their services.do something team

My realme 43 inch TV was to be delivered by flipkart on 27th October, and installation was scheduled for 27th October but no one come to install my led your service is very poor
Pls resolve my issue as soon as possible

Dear sir,
I m LALIT, working in defense, posted at kochi. I ordered a infinix TV from flipkart vide order I'd OD[protected]. On 19 Oct 21 and received on 26 Oct 21. To install this item one technician namely Aswin P.B visited at my quarter at round 11 am. I was not available at my quarter so my wife escort him from gate to my quarter . during this time he miss behave with my wife ( continues looking at my wife, try to touch her, and try to miss behave) My wife afraid a lot that time she call me same time then I told my to call neighbor lady. Thereafter the technician make himself control.
It is very serious issue and a punishable act as well as he and the jeevas service liable to put on charge. This kind of behavior from a service provider or from any personnel cannot accepted.
Its my deeply sullenness against intolerable behaviour of Aswin P.B
This type of behavior is not only shamefulness but its spoils the image of serving company ( flipkart/ jeevas ).

Its my request to you please take a strict action such type of personal. Other it is not only a customers dissatisfaction but a bad name for your service also.
And I m aspecting a reply of this complaint from your service.
Thanks
LALIT
[protected]
[protected]@rediffmail.com

Jeeves team installed our new purchase of Kodak TV last year in September and very cleverly sold us an extended warranmty till 2023. However a few days ago the TV malfunctioned and this company, instead of sending a technician home, is dealing with us over E Mails, with a response time 48 hours on E Mail.
In today's day and age, a company like that is being allowed by us consumers to take us for a ride.
Will pull them to consumer court for not honouring the warranty.

Hi team I get my TV on Sunday 24/10 from filpkar but today 25/10 I did not get installation of my tv.. Pls do the needfull

I have bought a VU tv from flipkart, which was under extended warranty covered by Jeeves. As the TV got repaired by September 25, 2021 I have registered for claim of the warranty. Jeeves service technician have collected the TV from us on October 1, 2021 and informed that they will check with 7 working days if this issue can be repaired or can be refunded. However I have not given any sort o[censored]pdate even after 10 working days. After multiple followups, I have got update on October 20, 2021 saying it is non-repairable and they will initiate call for refund process by EOD of October 20, 2021. Again I called the Jeeves customer care today - October 25, 2021 and again they informed 2 more working to work on refund process, hence I asked the customer care agent Mohana to transfer the call to Manager to escalate on the issue as this is being going on for nearly a month. She has mentioned that the agent doesn’t have access to transfer the call to Manager and they aren’t willing to share any contact to escalate the issue. So far no update have been received from Jeeves end regarding the refund for TV.

Hi, my one plus tv was to be installed today on 24/10/21 but the expert denied to come today. Please help

Brought Hisense 50 inch Tv from flipkart, got it delivered on 18 th of october. I scheduled the installation on 19 th of october when placing the order. It has been postponed to 29 th october without any valid reason.Your policy is getting it installed within 2-5 business days. I've been calling flipkart's so called customer executives and jeeves but all in vain.I have mailed to Jeeves and everytime i get the same response please contact flipkart customer care. No coordination in between them. I being a customer my main priority is hassle free experience for my product. Im not willing to listen any of your petty excuses. If my product doesnt get installed by 2morrow i will return my product and escalate my problem to higher authorites.

I raised a claim for my laptop warranty in 18 august 2021, and a technician visit at my place, he confirmed that my laptop need part replacement, and soon he will come with the parts again and will change them for repair my laptop. Then i wait for some time then called in customer care and again and again till 6 sept 2021, at last they told me to mail at [protected]@jeeves.co.in .And i mailed them, in reply they said please wait for 2 days, we have escalated the issue . And till today[protected] I have sent them 14 mails, and in all mailed they reply the same, "please wait for 2 days, we have escalated the issue". I don't know what kind of service is this.

I have purchased VU television from flipkart, installation and demo person tell me to take Jeeves Extended Warranty Plan for Tv because it's good to take plan if any thing happened with Tv, so i take it for TV protection.
Now when i face some issues in my television, i complain on 15th Oct 2021 and Today is 23 Oct 2021, i called multiple times in customer care, all time they tell me to wait for 2 days..wait for two days. No action or listening by jeeves for complains. Jeeves are seating to cheat people's in name of warranty plan for items purchased by customers.
Request you to take action against Jeeves.

Realme sled tv 55 inch od[protected] is would be installed on 21 octo but not done yet and tv was delivered on 10 october why the company delaying this much...i want it done as much as early.