Jeeves Consumer Services Complaints & Reviews

I contacted jeeves for last 2 months and registered my claim every time i contacted them. And whenever i contacted jeeves they says that their back end team will contact me and nobody has contacted me till now. Very,... Poooooor service is provided by jeevsno happy satisfied customer for jeeves my money is wasted by purchasing the complete mobile protection plan from jeeves

I had ordered a wadrobe from flipkart which got delivered on 18th october 2019. After that i got a message that it would be installed on 23rd october 2019 but it was not installed on that day. After that i called flipkart customer care and complained for the same... I then got a message that the installation has been rescheduled on 26th october but it is 3 pm in the afternoon but neither have i got a call nor any message regarding installation.br...

I have sent my mobile for repair to jeeves. It has been 10 days but i haven't heard any update from them through call or atleast through mail. Now i am feeling like there is repairs or anything they do they just receive products. Even i tried calling their service number they are saying number doesnot exist and not in service. I have sent them mails but got no reply. Now i am thinking to file a complaint on jeeves

I have raised a claim software & hardwre claim for my mobile protection.
Claim id - iw[protected].

One day i recieved a call from one of the f1 service center associate saying my phone cannot be repaired because they found some internal liquid damage and i have already availed the liquid damage service around 25 days back. The mobile will be send back to me unrepaired.

Its purely service centers responsibility to give proper service when liquid damage happened. Within a month of repair the mobile phone starts showing problems like sensor slow response/ camera and flashlight not working and when i am raising the software & hardware claim for repair, they say it cannot be repaired and they will send back my phone unrepaired.

They are arguing with me that i should have identified the issue within 5 days of repair.

I dropped an email to "[protected]@jeeves.co.in" to register my complain but no response or call back recieved.

I asked them to transfer call to higher authority whom i can explain the issue but they didn't. They kept my mobile for another 2 days. I called the customer support and did enquiry on the status, he said my mobile is getting repaired and it will be shipped back to me next day.

Now i have recieved my mobile today, and it is unrepaired. They did what they wanted to do and now i have to suffer.

Order id: od[protected]
Complain no.- [incident: in[protected]]
I ordered mi tv from flipkart, i was being fooled and cheated at every step.

Firstly the product was delivered late almost took 1 month after putting several complains, then once the product was delivered it is still pending for installation.

Installation was scheduled to jeeves consumer services but the engineer appointed namely vinay singh argued and denied for installation of product, moreover he stated ' you can complain to any damn person i don't care'

Then after putting complain on flipkart customer care, i got a message and email from flipkart that my product has been installed.
It was really unpleasant experience shopping from flipkart and it was not the first time i experienced such difficulty. Stop fooling customers and i am planning to move consumer forum for such unprofessional work.

My vu television's is power failure from last one month but jeeves neither providing service nor replying mails.
Even product is under extended warranty
Don't buy anything online if it is covered under jeeves warranty. Jeeves take warranty money at initial stage but later no service provides.
They just make consumer fool on phone stating technician is coming within hour

Regards,
Sajid shaikhbr...

I have ordered for home by nilkamal serra engineered wood dressing table
From flipkart order od[protected], delivered on 19th oct, everyday since then we are getting message that it will be installed on 20-oct, 21-oct, 22-oct, 23-oct and now 24-oct. I called up tollfree at least 10 times but no resolution, today itself we called up 4 times. If the installation is not done today i will return the material.

Registered mobile number is :[protected]/[protected]. My onida smart tv 109 model number: 43fis/2017 screen size 109.22 tv display colors issues looks like tv flash light issues, i raised complaint on october 2nd jeeves taken 7 days to register complaint itself 7th october finally complaint registered 8th october executive captured the photos and went he said with in 1 week issues will resolved. After that no response it almost 1 month, every day even i am calling to jeeves customer care executive not responding properly every time say part pending issues. Wait for few days we will escalate the issues to extend warranty team. No response from extend warranty team. I have plans to complaint pettiation in bangalore civil court or high court.

I got a wardrobe delivered from flipkart on 18/10/19 the the deliveryman said that installation will be done next day but they haven't done till today 22/10/19. I m calling them and they give time till evening and then reschedule it to the next day. They gave a contact no of a person who was responsible to come for installation but he never receive the call and today in the evening is said that i cannot come today you can complain to whomsoever you want to and now i got a message from jeeves that engineer was unable to reach you.in the evening the customer care executive told us that some other person will come and installation will be done today itself and later i got this type of message saying the executive was unable to reach you in spite of telling them that i call to the concern engineer whose number was given by you and said he won't come today as well. I am tired requesting them to come and install it but they hasn't given any solution for this

Mi tv motherboard issue not resolved for more than a month. I reported to jeeves on 19th september, the tech came home and said that mother board need to be replaced. He said that it will take a week for the replacement part to arrive. I called jeeves customer multiple times they keep saying that its a part pending case.

L1 used to say part pending case and no supervisor available to transfer.
If i be on call for more than an hour they will transfer it to senior person

Senior person will say that they will escalate to ew team and the team will email or contact me before eod.

Spending more than one hour to speak to a senior person on alternate days with no resolution

Last person i spoke was melwin (Senior person) who said that there is no managers to speak to customers. I waited for about 1 hour and 30 mins to speak to a manager but till the end he kept saying that no manager is available to escalate or transfer my call. And i will be receiving the email from the concerned team. This happened yesterday and till now i have not received any emails.

Jeeves does'nt have a manager to speak to the customer or managers are not willing to speak to the customers who pays them the salary.

Till date the issue is not resolved and i have not received any email or any calls.

Is there any way i could get help from someone to get this issue fixed.

Order id: od[protected]
Extended warranty 2 year by flipkart protect
Extended warranty fsn: ewnf35ujghzceqzc
Hsn/sac: 998599

My registered mobile no is [protected]. I have requested for screen replacement. On 15th october, i submitted my documents. On 16th oct, i paid 500 ₹ service charge. After that my mobile should pick up in 3-5 business days. It's more then 5 days still no one came for pick-up my phone. This is how you provide service to the customer??. I am travelling on 25th oct. Send your service exicutive for picking my mobile in next two days.
If you are not able to work on time then don't give such timeline. Make it as fast as possible.

I bought a new tv from flipkart, they provide jeeves to install my tv,
Tv delivered at 17th oct 5day has passed
5days due to return if it damage
But no one attended for installation
And i'm receiving sms from jeeves

Dear customer,
We have rescheduled installation of thomson led tv (40th1000) (Case id: fint-3s2k9x-ydt9uy-0rpo31-lnh32uc) to[protected].
For any further assistance, please give a missed call on [protected].
-jeeves

I purchased a redmi note 7 pro handset from flipkart and seller was jeeves consumer services and i have faced worsed service and inconvenience by them ever in my life! The set was faulty in many aspects and i did a replacement request and i had to go through serveral steps instructed by flipkatt, after that jeeves company sent some 'technician' and then reported that my issue was resolved which was actually not happened! This company is completely non-cooperating and misguiding, they are trying to not replace my product by making false resolve report! I want my demand fulfilled and also want to take legal step against this cheating company!

Handset submitted to your jeeves consumer service on 30.09.2019, till date your team in call centre says handset repaired on 13.10.2019 & waiting for courier pickup, i have written several mails to your escalation matrix still not getting proper response when will i get my handset back its already 21days over & still not sure when i get the repaired handset back to me.

Flipkart extended warranty certificate no. Jppoffk215665

I lost all the hopes from the jeeves & finally approaching the consumer forum to get my issue resolved.

With regards,
Niranjan t v

I purchased a panasonic tv from flipkart with 2 years extended jeeves warranty. Recently, after an year o[censored]sage, the tv stopped switching on. I raised a complaint with jeeves on 2nd sep, 2019 and a engineer visited on 5th sep, 2019. He told me that within 15 days the defective motherboard will be replaced. I have been following up with jeeves since 20th sep, 2019 and they say to wait to 1-2 days as the issue is still in part pending status. The extended warranty document says that they will replace the item if it is not fixed within 30 days. Here it has been more that 1.5 months now and after following up like more than 20 times, the issue is still not resolved. Even raised an issue with flipkart, they are also not helping. I have all the related documents with me. Jeeves are such a fraud and flipkart is supporting it

Greetings of the day
Dear sir/madam i have sent my asus mobile with claim id: ad[protected] it was received by you on 5 oct 2019. On 14 oct 2019 i checked my status by calling to your customer care support they said that it is repaired & in testing process. On 19 oct 2019 again they saying that it is still in repair progress. What should i do now

Reference: od[protected]

On 7th sep-19 we placed an order for a item "@home by nilkamal avery
Engineered wood 4 door wardrobe (Finish color - wenge, mirror included)"and
This was delivered to me on 23rd sep-19. Your installation team visited on
24th sep-19 and discovered that the item was damage [mirror was broken],
Due to which installation was not done.

Subsequently, your wish master/installation team reported their concerned
Officer and i also reported the same to flipkart customer care and
Requested for refund.

Further flipkart team visited for pickup on 15th oct-19 and denied to
Pick as the defective item was not uninstalled and repacked properly.
You are therefore requested to visit again and perform un-installation and
Repacking of the item, so that can be picked up by flipkart.

I look forward your quick action in this regard.

Yours faithfully,
Jyoti rawat
Registered mob. [protected]

Replaced my mobile phone with defective mobile phone and not responding to the call since this happened. I have all CALL RECORDING AND MAILS. They are giving false promises and when trying to call them putting the call on hold for more than an HOUR. I also have a proof of all of them. They are doing all fraudulent things and FLIPKART is also supporting them in a SMART way.

This is to inform you that one of your service engineer (For installation) was found misbehaving and terrifying. His name is amit kumar jha (Number-[protected]).
I have received this number for my bed installation. I called him several times and he didn't receive my call. After several calls and sms he called back and abused customer in terrifying & bullying tone which was unexpected. On the above he mentioned further he won't be coming and installing do whatever you can (Hum nai aayenge aapko jo karna hai aap karlijiye).
I have attached the image which popped up in my phone while calling him.

Hello sir my name is hirenkumar prajapati and i am from bharuch gujarat. I have purchased a mobile asus zenfone from flipkart in may 2019 and alongwith this phone i purchased flipkart mobile complete protection plan for one year. That now on dated 05th october my mobile got liquid damage so i raised a claim against my mobile insurance plan for repairing my mobile phone. And according to insurance policy i have registered my claim by dialling jeeves customer care number [protected] and according to proceed they have registered my claim and as per process they had sent a link for paying 500 rupees on 6th october 2019 and i have paid the same amount to them on same day and after they scheduled a pick-up request for mobile through bluedart courier on 11th october. But on 11th october i have received a msg from bluedart that your pick request has been cancelled by company i. E. Jeeves f1 infosolutions. And since then i have called many a times to them to reschedule a pick up of my phone but they are saying to wait 24 hrs or 48 hrs on every call.
So i request you to take action against such online company and my phone should be repaired as soon as possible or either my amount of rs. 500 will be refunded to me. My registered mob. No. Is [protected].
My mobile protection plan id is jppoffk1852462.
My claim id is ad[protected].