Jeeves Consumer Services Complaints & Reviews

I got a wardrobe delivered from flipkart on 18/10/19 the the deliveryman said that installation will be done next day but they haven't done till today 22/10/19. I m calling them and they give time till evening and then reschedule it to the next day. They gave a contact no of a person who was responsible to come for installation but he never receive the call and today in the evening is said that i cannot come today you can complain to whomsoever you want to and now i got a message from jeeves that engineer was unable to reach you.in the evening the customer care executive told us that some other person will come and installation will be done today itself and later i got this type of message saying the executive was unable to reach you in spite of telling them that i call to the concern engineer whose number was given by you and said he won't come today as well. I am tired requesting them to come and install it but they hasn't given any solution for this

Mi tv motherboard issue not resolved for more than a month. I reported to jeeves on 19th september, the tech came home and said that mother board need to be replaced. He said that it will take a week for the replacement part to arrive. I called jeeves customer multiple times they keep saying that its a part pending case.

L1 used to say part pending case and no supervisor available to transfer.
If i be on call for more than an hour they will transfer it to senior person

Senior person will say that they will escalate to ew team and the team will email or contact me before eod.

Spending more than one hour to speak to a senior person on alternate days with no resolution

Last person i spoke was melwin (Senior person) who said that there is no managers to speak to customers. I waited for about 1 hour and 30 mins to speak to a manager but till the end he kept saying that no manager is available to escalate or transfer my call. And i will be receiving the email from the concerned team. This happened yesterday and till now i have not received any emails.

Jeeves does'nt have a manager to speak to the customer or managers are not willing to speak to the customers who pays them the salary.

Till date the issue is not resolved and i have not received any email or any calls.

Is there any way i could get help from someone to get this issue fixed.

Order id: od[protected]
Extended warranty 2 year by flipkart protect
Extended warranty fsn: ewnf35ujghzceqzc
Hsn/sac: 998599

My registered mobile no is [protected]. I have requested for screen replacement. On 15th october, i submitted my documents. On 16th oct, i paid 500 ₹ service charge. After that my mobile should pick up in 3-5 business days. It's more then 5 days still no one came for pick-up my phone. This is how you provide service to the customer??. I am travelling on 25th oct. Send your service exicutive for picking my mobile in next two days.
If you are not able to work on time then don't give such timeline. Make it as fast as possible.

I bought a new tv from flipkart, they provide jeeves to install my tv,
Tv delivered at 17th oct 5day has passed
5days due to return if it damage
But no one attended for installation
And i'm receiving sms from jeeves

Dear customer,
We have rescheduled installation of thomson led tv (40th1000) (Case id: fint-3s2k9x-ydt9uy-0rpo31-lnh32uc) to[protected].
For any further assistance, please give a missed call on [protected].
-jeeves

I purchased a redmi note 7 pro handset from flipkart and seller was jeeves consumer services and i have faced worsed service and inconvenience by them ever in my life! The set was faulty in many aspects and i did a replacement request and i had to go through serveral steps instructed by flipkatt, after that jeeves company sent some 'technician' and then reported that my issue was resolved which was actually not happened! This company is completely non-cooperating and misguiding, they are trying to not replace my product by making false resolve report! I want my demand fulfilled and also want to take legal step against this cheating company!

Handset submitted to your jeeves consumer service on 30.09.2019, till date your team in call centre says handset repaired on 13.10.2019 & waiting for courier pickup, i have written several mails to your escalation matrix still not getting proper response when will i get my handset back its already 21days over & still not sure when i get the repaired handset back to me.

Flipkart extended warranty certificate no. Jppoffk215665

I lost all the hopes from the jeeves & finally approaching the consumer forum to get my issue resolved.

With regards,
Niranjan t v

I purchased a panasonic tv from flipkart with 2 years extended jeeves warranty. Recently, after an year o[censored]sage, the tv stopped switching on. I raised a complaint with jeeves on 2nd sep, 2019 and a engineer visited on 5th sep, 2019. He told me that within 15 days the defective motherboard will be replaced. I have been following up with jeeves since 20th sep, 2019 and they say to wait to 1-2 days as the issue is still in part pending status. The extended warranty document says that they will replace the item if it is not fixed within 30 days. Here it has been more that 1.5 months now and after following up like more than 20 times, the issue is still not resolved. Even raised an issue with flipkart, they are also not helping. I have all the related documents with me. Jeeves are such a fraud and flipkart is supporting it

Greetings of the day
Dear sir/madam i have sent my asus mobile with claim id: ad[protected] it was received by you on 5 oct 2019. On 14 oct 2019 i checked my status by calling to your customer care support they said that it is repaired & in testing process. On 19 oct 2019 again they saying that it is still in repair progress. What should i do now

Reference: od[protected]

On 7th sep-19 we placed an order for a item "@home by nilkamal avery
Engineered wood 4 door wardrobe (Finish color - wenge, mirror included)"and
This was delivered to me on 23rd sep-19. Your installation team visited on
24th sep-19 and discovered that the item was damage [mirror was broken],
Due to which installation was not done.

Subsequently, your wish master/installation team reported their concerned
Officer and i also reported the same to flipkart customer care and
Requested for refund.

Further flipkart team visited for pickup on 15th oct-19 and denied to
Pick as the defective item was not uninstalled and repacked properly.
You are therefore requested to visit again and perform un-installation and
Repacking of the item, so that can be picked up by flipkart.

I look forward your quick action in this regard.

Yours faithfully,
Jyoti rawat
Registered mob. [protected]

Replaced my mobile phone with defective mobile phone and not responding to the call since this happened. I have all CALL RECORDING AND MAILS. They are giving false promises and when trying to call them putting the call on hold for more than an HOUR. I also have a proof of all of them. They are doing all fraudulent things and FLIPKART is also supporting them in a SMART way.

This is to inform you that one of your service engineer (For installation) was found misbehaving and terrifying. His name is amit kumar jha (Number-[protected]).
I have received this number for my bed installation. I called him several times and he didn't receive my call. After several calls and sms he called back and abused customer in terrifying & bullying tone which was unexpected. On the above he mentioned further he won't be coming and installing do whatever you can (Hum nai aayenge aapko jo karna hai aap karlijiye).
I have attached the image which popped up in my phone while calling him.

Hello sir my name is hirenkumar prajapati and i am from bharuch gujarat. I have purchased a mobile asus zenfone from flipkart in may 2019 and alongwith this phone i purchased flipkart mobile complete protection plan for one year. That now on dated 05th october my mobile got liquid damage so i raised a claim against my mobile insurance plan for repairing my mobile phone. And according to insurance policy i have registered my claim by dialling jeeves customer care number [protected] and according to proceed they have registered my claim and as per process they had sent a link for paying 500 rupees on 6th october 2019 and i have paid the same amount to them on same day and after they scheduled a pick-up request for mobile through bluedart courier on 11th october. But on 11th october i have received a msg from bluedart that your pick request has been cancelled by company i. E. Jeeves f1 infosolutions. And since then i have called many a times to them to reschedule a pick up of my phone but they are saying to wait 24 hrs or 48 hrs on every call.
So i request you to take action against such online company and my phone should be repaired as soon as possible or either my amount of rs. 500 will be refunded to me. My registered mob. No. Is [protected].
My mobile protection plan id is jppoffk1852462.
My claim id is ad[protected].

I bought mi led smart tv 4a prp (32) on september 29 in flipkart. That delivered on october 4. After than i received the call from installation team (Prakash patel), but i told him that time i'm not interested regarding installation because of that the i am leaving to out of station so i told him please come after 10th of oct.

After that he told me give me 5-10 min only i have check for installation process at your home, he came home and open the tv box, after again i told him (Prakash patel) i haven't time so please come after 10th oct, then he told me ok sir i will do. Without any cost.

Today i called him and he came for the installation process at the time he said me that you will have to pay fee for installation.

This is a very unprofessional behaviour, and i'm very disappointed for buying this tv. Please give a response.

I have purchase homefulltv unit from flipkart & it's delivered on 9 oct. After that installation not from jeeves company. First appoint for installation was 11oct. After that it's reschedule on 12oct. Nobody come. Again rescheduled on13oct but nobody come. Again reschedule on 14th but still nobody come. Daily called 6 to 7 times jeeves n flipkart but my problem not resolved.. I think they are not serious and not aware how w i suffer.. Every time they given date but problems not resolved.. Pls help.

Hi,

Ref: complete mobile protection plan jppoffk2021361.

7 sept 2019 - claim
Your claim request iw[protected] has been approved along with free pick and drop as confirmed by you.

20 sept 2019 - re-claim
Your claim request iw[protected] has been approved along with free pick and drop as confirmed by you.

20 sept 2019 - cancellation
Your claim request iw[protected] has been cancelled.

14 oct 2019: till date no one has yet come to pickup my mobile.

Summary: i have taken jeeves mobile protection plan for new mobile bought from flipkart website. On 7th sept i have logged a claim that my network is not working also wifi is getting frequently disconnected, but no one arrived to pickup my mobile. Till 20th sept i have been following up every 2 days, but phone didnt pickup still. I was informed there is some technical issue.

So old claim was cancelled by them and submitted new claim stating it will be collected within 5 working days. After that i called on tuesday they said pickup within 24 hrs. Called next day again they said to wait 3 working days.

Overall total i have been waiting since more than a month till no one arrived. Their technical issue didnt got solved since more than a month.

Now i want full refund of my phone plus protection plus compensation for the trouble i had. I already got it resolved by myself visiting the service centre. Their commitment was of 7 days which is over already.

When collecting premium they didnt had any technical issue.

Then i had sent several emails to them but no reply still. I emailed and called everywhere possible but no reply. Over phone they say to email at [protected]@jeeves.co.in but no reply from them.

Shut this company anyhow they are looting many collecting premiums and giving service to no one. Also this twitter page is filled with complaints.

- [protected]

Hi,

This is govindaraj from chennai, i brought a vu 40 inch ultra smart sm tv from flipkart, service engineer installed tv on - 12.10.2019, thereafter he was offered extended warranty 2 years, he said to us this is the vu authorised extended warranty, due to i have choose a extended warranty, but now i got a soft copy bill from mail that is jeeves extended warranty, i was shacked and call to installation engineer but he didn't take a call, so i have raise a complaint regarding refund

Don, t need a jeeves extended warranty, so i need a refund

I had attached the jeeves extended warranty bill, id proof, vu tv invoice bill also, kindly check and revert back as soon as possible...

My plan id jppoffk1132242, we have registered your claim with claim id ad[protected]. My phone screen was broken and had few software issue as it was under complete protection plan i raised request for jeeves for repair. They took rs.500 for service charges and took my phone on 26th sept from blue dart and they said in 10 working days they will return the mobile. Its been more than 10 days we have not received the phone. When we call the customer care those agent usha n other agents are giving false information. They are not giving accurate information, telling the same information about pick up date and repair date details. Spoke to sharan a manager he said he promised ill recieve my phone in 48 hrs on 9th of oct. We still dint receive so called on 11th of oct an agent telling its still under observation. Very bad service and want a replacement with new phone and need to complaint on cheating customers.

My phone was picked up on 25th september. Jeeves customer service notified me that the phone is repaired and is dispatched from their service center on 1st oct. After 1st oct i didn't get tracking number or any information regarding my phone. Everyday i'm calling them and customer service associates guarantee me that i will get my tracking details in 48hours. I'm calling them since 5 days and every time they ask me to wait for 48 hours. I want to know which clock or which time period jeeves is following that since 5 days.. For them 48 hours is done. Let me know when i'm going to get my phone.
Jeeves customer service is the worst customer service i've experienced in my life. I was put on hold for hours multiple times.

Sir I was inform by msg my tv will install on 09/10/19.so was leave my all work and wait for engineer for my tv installation.i was contact jeeves engineer no which provide by jeeves.engneer inform me he will come half an hour but still he is not come and my tv not install. So sir i am unhappy to my case.so kindly help me and solved my case.i hope you will take necessary action and needful done.thank u.my tv order I'd is 0D[protected].

I have filed a claim on 21 set 2019. I got an email to pay 500rs in advance which i paid immediately. After 2 days my device was picked up on 23 sep 2019. Later i contacted them to know the status. They told me that device will be delivered in 10 business days. Now more than 10 business days are over. When i tried to contact their customer service, every time they put the call on hold and no resolution. They are even not responding emails. Very cheap service. Now i want my mobile back, either it is repaired or not.

Thanks
Amit kumar
Mobile no-[protected]