Jeeves Consumer Services Complaints & Reviews

Hello sir my name is hirenkumar prajapati and i am from bharuch gujarat. I have purchased a mobile asus zenfone from flipkart in may 2019 and alongwith this phone i purchased flipkart mobile complete protection plan for one year. That now on dated 05th october my mobile got liquid damage so i raised a claim against my mobile insurance plan for repairing my mobile phone. And according to insurance policy i have registered my claim by dialling jeeves customer care number [protected] and according to proceed they have registered my claim and as per process they had sent a link for paying 500 rupees on 6th october 2019 and i have paid the same amount to them on same day and after they scheduled a pick-up request for mobile through bluedart courier on 11th october. But on 11th october i have received a msg from bluedart that your pick request has been cancelled by company i. E. Jeeves f1 infosolutions. And since then i have called many a times to them to reschedule a pick up of my phone but they are saying to wait 24 hrs or 48 hrs on every call.
So i request you to take action against such online company and my phone should be repaired as soon as possible or either my amount of rs. 500 will be refunded to me. My registered mob. No. Is [protected].
My mobile protection plan id is jppoffk1852462.
My claim id is ad[protected].

I bought mi led smart tv 4a prp (32) on september 29 in flipkart. That delivered on october 4. After than i received the call from installation team (Prakash patel), but i told him that time i'm not interested regarding installation because of that the i am leaving to out of station so i told him please come after 10th of oct.

After that he told me give me 5-10 min only i have check for installation process at your home, he came home and open the tv box, after again i told him (Prakash patel) i haven't time so please come after 10th oct, then he told me ok sir i will do. Without any cost.

Today i called him and he came for the installation process at the time he said me that you will have to pay fee for installation.

This is a very unprofessional behaviour, and i'm very disappointed for buying this tv. Please give a response.

I have purchase homefulltv unit from flipkart & it's delivered on 9 oct. After that installation not from jeeves company. First appoint for installation was 11oct. After that it's reschedule on 12oct. Nobody come. Again rescheduled on13oct but nobody come. Again reschedule on 14th but still nobody come. Daily called 6 to 7 times jeeves n flipkart but my problem not resolved.. I think they are not serious and not aware how w i suffer.. Every time they given date but problems not resolved.. Pls help.

Hi,

Ref: complete mobile protection plan jppoffk2021361.

7 sept 2019 - claim
Your claim request iw[protected] has been approved along with free pick and drop as confirmed by you.

20 sept 2019 - re-claim
Your claim request iw[protected] has been approved along with free pick and drop as confirmed by you.

20 sept 2019 - cancellation
Your claim request iw[protected] has been cancelled.

14 oct 2019: till date no one has yet come to pickup my mobile.

Summary: i have taken jeeves mobile protection plan for new mobile bought from flipkart website. On 7th sept i have logged a claim that my network is not working also wifi is getting frequently disconnected, but no one arrived to pickup my mobile. Till 20th sept i have been following up every 2 days, but phone didnt pickup still. I was informed there is some technical issue.

So old claim was cancelled by them and submitted new claim stating it will be collected within 5 working days. After that i called on tuesday they said pickup within 24 hrs. Called next day again they said to wait 3 working days.

Overall total i have been waiting since more than a month till no one arrived. Their technical issue didnt got solved since more than a month.

Now i want full refund of my phone plus protection plus compensation for the trouble i had. I already got it resolved by myself visiting the service centre. Their commitment was of 7 days which is over already.

When collecting premium they didnt had any technical issue.

Then i had sent several emails to them but no reply still. I emailed and called everywhere possible but no reply. Over phone they say to email at [protected]@jeeves.co.in but no reply from them.

Shut this company anyhow they are looting many collecting premiums and giving service to no one. Also this twitter page is filled with complaints.

- [protected]

Hi,

This is govindaraj from chennai, i brought a vu 40 inch ultra smart sm tv from flipkart, service engineer installed tv on - 12.10.2019, thereafter he was offered extended warranty 2 years, he said to us this is the vu authorised extended warranty, due to i have choose a extended warranty, but now i got a soft copy bill from mail that is jeeves extended warranty, i was shacked and call to installation engineer but he didn't take a call, so i have raise a complaint regarding refund

Don, t need a jeeves extended warranty, so i need a refund

I had attached the jeeves extended warranty bill, id proof, vu tv invoice bill also, kindly check and revert back as soon as possible...

My plan id jppoffk1132242, we have registered your claim with claim id ad[protected]. My phone screen was broken and had few software issue as it was under complete protection plan i raised request for jeeves for repair. They took rs.500 for service charges and took my phone on 26th sept from blue dart and they said in 10 working days they will return the mobile. Its been more than 10 days we have not received the phone. When we call the customer care those agent usha n other agents are giving false information. They are not giving accurate information, telling the same information about pick up date and repair date details. Spoke to sharan a manager he said he promised ill recieve my phone in 48 hrs on 9th of oct. We still dint receive so called on 11th of oct an agent telling its still under observation. Very bad service and want a replacement with new phone and need to complaint on cheating customers.

My phone was picked up on 25th september. Jeeves customer service notified me that the phone is repaired and is dispatched from their service center on 1st oct. After 1st oct i didn't get tracking number or any information regarding my phone. Everyday i'm calling them and customer service associates guarantee me that i will get my tracking details in 48hours. I'm calling them since 5 days and every time they ask me to wait for 48 hours. I want to know which clock or which time period jeeves is following that since 5 days.. For them 48 hours is done. Let me know when i'm going to get my phone.
Jeeves customer service is the worst customer service i've experienced in my life. I was put on hold for hours multiple times.

Sir I was inform by msg my tv will install on 09/10/19.so was leave my all work and wait for engineer for my tv installation.i was contact jeeves engineer no which provide by jeeves.engneer inform me he will come half an hour but still he is not come and my tv not install. So sir i am unhappy to my case.so kindly help me and solved my case.i hope you will take necessary action and needful done.thank u.my tv order I'd is 0D[protected].

I have filed a claim on 21 set 2019. I got an email to pay 500rs in advance which i paid immediately. After 2 days my device was picked up on 23 sep 2019. Later i contacted them to know the status. They told me that device will be delivered in 10 business days. Now more than 10 business days are over. When i tried to contact their customer service, every time they put the call on hold and no resolution. They are even not responding emails. Very cheap service. Now i want my mobile back, either it is repaired or not.

Thanks
Amit kumar
Mobile no-[protected]

Dear concern,

The tv installation from jeeves is not appropriate and desirable. The jeeves technician (Mithlesh kumar - [protected]) is also behaving badly with us. He damaged my brand new tv cabinet while fixing the blaupunkt tv on the tv cabinet on 2nd oct 2019.

Besides this, the tv picture quality is not at all good. The same has been properly validated by my tatasky technician today 10 oct 2019 around 11 am. The picture is coming out blur and hd channels are showing good amount of blur lines on dark picture shades.

The sad part is that neither flipkart nor jeeves are listening our issues and ready to assist. I demand the replacement or refund of my amount as i will not keep defective tv at my home. Had paid flipkart for quality and correct product only not for defective one.

Please assist!

I bought a tv during the flipkart big billion sale and i got the product within 3 days and for 1 week the installation and demo is pending.

The main problem i'm facing is that jeeves is assigning staff for installation on 7th october to october 9 and i was waiting for them at my home and they are not coming home for this purpose and wasting my time. Every day they will send today staff assignment message. If they can't make it on a particular day then why they are sending false message and wasting my time.

Dear sir,

This is bring into notice regarding miss behavior conducted with me over the call by jeeves team regarding order id od[protected].

Please find below point of communication used by jeeves engineer mr shashank ([protected]) l which should not be used with any customer but your team is doing so.

1) talking in abusive manner with higher tone (Saying chutiya to me in attached clip at 6:06 seconds). Clip attached

2) saying "tu" "tu" in every conversion he used to me.

3) he was saying "abhi tere ghar aa ke dekh leta hu" in threatening manner.

4) where will you go without me i do work of fitting for flipkart and amazon too.

5) as per communication over phone with flipkart team there would be no charges of reinstallation within return period. But still guy is asking for installation charges. If he is not clear he should confirm to flipkart team not do argument with customer.

6) i had purchased product for my parents, so is this the way they talk to senior citizens, the way he is talking there is security consent for customer too.

Please go through attached clip.

Are these kind of people associated with flipkart?

What is big point in re-installation if installation is found inaccurate. If flipkart can provide resolution then it should. Else say no but non of company representative should talk to customer in this manner. And with my current experience with flipkart i think i should avoid any purchase from flipkart in future.

I received mi led tv 4a pro 02 Oct bt any technician till now didn't call me for installation reason. I would already complained flipkart they are said only we should help me u dialogue for any time. Also complained jeeves consumer they are said ur ticket cancelled for u not responding our technician so we r generating new ticket for u. That ticket scheduled today bt till now time 5.30pm any technician didn't called me. Also another time i m contact jeeves customer care they are given me a technician number. I m called that technician he would said jeeves no called for ur appointment for me dialogue. What can i do. I hurted me a lot

I have submit my claim documents for screen damage protection and mail received 4 oct 19 claim rejected others reasons i have call to customer care they told me you use application for clicking photos this is totally wrong and they can't help me
My all clicked screen damage photos is clear and proper

Please help to approve my claim
Snap attach

I have taken the above mentioned tv one year back and one thin line is coming in between the tv so i would like you people to come and have a look at what the issue is causing the line which is coming in between the tv. And it is disturbing my viewing experience as the thin line is coming in middle so i would like to know what has caused this issue and need to be resolved quickly.

Hi officer,

This is to inform thta i have purchased mircrooven from flipkart and also extended warranty

Right now mircrooven isn't working, i raised the issue with jeeves august 7 2019, but still there is no proper response from the team, because of this i even losing the hope with both flipkart and jeeves, i understand every customer is important to you, hence request you to consider this issue and solve the issue as soon as possible.

Thanks
Jincy

I bought a mi tv from flipkart. It was delivered on 2nd oct 2019. The installation was scheduled on 4th oct 2019 but due to some issues i rescheduled it to 3rd oct 2019 which jeeves has confirmed but the technician did not come and the same happened on 4th oct 2019 too. The customer care executives are misleading me every time when i call them saying the technician is unavailable in your area. They are making false commitments. When i spoke to jeeves kolkata they told me enough technicians were available in your area but we could not do anything as flipkart had not yet registered your installation. So basically flipkart and jeeves are misleading & harassing me. I am helpless.

Hi, my name is govinda varadkar and my mobile number is [protected]. I purchased the tv from flipkart of vu company in month of july 2018 with 1 year warranty and i also took extended warranty from jeeves of 2 years.

About 15 days ago, most probably on 20or 21 sep, the tv stopped working and it was not starting, so i contacted jeeves customer care, and on the next day the technician visited my home and informed me that issue is with motherboard and he said me that it will done within 8 days. But it was not done. I again contacted technician and he said that the part is not yet available and said it will take more 8 days.

This is really frustrating as i am not able to watch tv for almost 12 days.

I also contacted customer care today, but it was of no use as no one was thorough with the process and was making me run. One of the guy hung up on me. Is this the service you give to customer?

I am writing this email as looking for help and the resolution.

Regards
Govinda varadkar.
[protected].

I ordered an extended warranty for jeeves on 13 - sep -2019. Till date i didn't get any acknowledgement form jeeves side, pls check the mail thread.
I am continuously follow the jeeves team but no one responding.

From middle class this amount is very huge.

I extended my warranty on 13-sep-2019
Did a payment for 2 year ew for led tv, which recipient id is jmcew_[protected]

And also payment id s pay_dhc7wu65eotqzc.

Very very worst customer support

Please help me out from mind frustation

Onida TV was purchased from Flipkart with an extended warranty from Jeeves consumer services.
On 09/09/2019 claim was raised & one week later a technician called up to ask for a video of TV to explain the issue. & the claim was rejected due to inappropriate attention from the Technician appointed that by not visiting the place raised a claim.
on 28/09/19 another technician got appointed as informed by jeeves but again no one has visited till 03/10/2019 & upon calling again we received a response to wait for one more week.
Till date no one has visited or no one has solved the issue lying open since a month.