Jeeves Consumer Services Complaints & Reviews

I had purchased a microwave oven from bajaj electricals with a one-year service warranty.in addition, i took two years extended warranty from jeeves to be effective on the expiry of the bajaj one year warranty.
Bajaj warranty has expired and currently, my appliance is in two year's jeeves warranty.
Currently, the cavity of the microwave has burnt out and jeeves has been promising to honor the warranty. They even called copies of the invoice, warranty letter, my pan card, and aadhar card, which were provided. They have been delaying the matter on one count or the other. The concerned person is mr. Thamari, who finally has shown an inability to honor the warranty and has asked me to contact bajaj for the job. I fail to understand why bajaj should service and honor jeeves' warranty. This is a clear case of cheating and through your forum, i solicit help and advice.
Kaushal malhan

Refer pm_service of my ticket id 9k29-34339vzscrr-1135207. Maintenance engineer has attended on 02 dec 2019 but did not do service to fridge. He has taken a photograph of fridge from our house and went away. The engineer has said to our ladies that everything is alright and there is no complaint hence nothing is required. They do not know the job of preventive maintenance service as per terms and conditions of insurance. Hence it is requested to explain first to service engineers what services to be provided to customer on preventive maintenance service then send us. How can we will explain them about the job of service engineers.

They picked up my device on 12 november 2019 for screen damage claim and not giving my device back i ll try thousand time to costumer care they are not giving me the right detail please help me i am totally in loss of 49 k because of this company #please help me to get my phone back and they are making too many excuse this company is doing totally illegal work they have to give phone back in 10 days but they are not giving my device back today is the 22nd day from pickup day #please help me

Case id: finj-9w7uth-sexvdv-3dz3bp-qqz8hx2)
Its been quite disappointing that jeeves has been given the responsibility for the installation of my jbl speaker
Service person mithlesh and imteyaj had been given the duty.
When i requested mitelesh to come on sunday he refused saying he is too busy
Next day imteyaj said i cannot come after 7 pm (Thats when we reach home after office) and it is ur problem u should...

Dear insurance partner, my phone was picked up on 24th october and after so many days i’m clueless about the location of my phone. There’s no update from your side regarding my phone. You are the most unprofessional that i have come across. Despite my repeated calls there’s no assurance from your end. If i’ll not receive my phone back then i’ll take stern action against your company. So make sure that you return my phone as soon as possible.

Dear sir,
I have very bad ecperienced by jeeves services by surat branch.
I have beeb purchased wardrobe four door glassy engineer wood since last 28th september from flipkart and in installation date the jeeves staff has not been come and neither contact by my mobile no and they are cancelled flipkart service id.
Same things today they are not come for technical visit afterwards from flipkart they got id for return to product.
Meanwhile two months delay by only jeeves company misguided to flipkart and to me.

Basant s rai

(1) As per Order ID: OD[protected] Dated:[protected] I had purchased a T V set, Vu 140cm (55 inch) Ultra HD (4K) LED Smart TV with 1 Year Vu Domestic Warranty.
(2) At the time of purchase I also bought an Extended Warranty for 2 Years by Flipkart Protect vide Order ID: OD[protected] Dated:[protected].
(3) While asking for service for the TV which stopped functioning now, I had requested Vu TV to repair same under the extended warranty issued by you.
(4) They asked me to approach you.
(5) I contacted your helpdesk who wanted me to send invoice copy, E W order, and Aadhar to an address extendedwarranty (at) jeeves(dot) co(in)
(6) After having waited for 3 days and not getting even an acknowledgement I again contacted you.
(7) At first they said they are deputing an Engineer today but not seeing the Engineer I again called
(8) I was then told that the details has to be furnished to claims(at)jeeves (dot) co(dot) in
(9) I was misguided so many times that I have lost my confidence in your organization and even feel why I should have taken the Extended Warranty. Are you a genuine service provider or trying to rip your customer?
Kindly reply with action taken
K R Nath

I am utterly disappointed the service provided during my complete mobile protection claim, i registered claim on 23rd of october 2019. I paid rs 500 as processing fees on 24th oct. After so many follow-ups my phone was picked up by courier on 1st of nov and was delivered at your service centre on 4th nov. I am still waiting for my phone gets repaired.

But, that’s not the real problem; the problem is this company’s customer...

Case id : 9j10ewjcsth-0368036
Claim registered on 10/10/2019 for vu 43' tv.
Claim accepted for amount rs. 29599/- on 12 nov 2019 by insurance company
Bank details shared with jeeves on 12 nov 2019
Still the settlement amount not credited.
Its been more than 45 days since date of intimation.
Customer care does not provide correct/complete information

Dear officer

We had purchased mi tv thru flipkart during diwali season on 5th and installed on 6th during installation we purchased stand and v-gaurd stabilizer and wall mounted stand from you.
Also taken extended warranty. But on no. Of times follow with jeevees call centre received only extended warranty invoice thru mail.

As per your technician mr. Rudra shankar had confirmed that "v-gaurd & for stand the invoice will be given by hand by him but till date we didn't get." we called him many times to his mobile no.[protected], but he always inform that will bring but till date he turned up and lastly he is saying complaint on me no issues.

Also when called for extended warranty invoice also informed your call centre but no use it.

How you keep this type of irresponsible technicians and how you running.
Don't you think that will not get you bad name on services.
How lazy they respond if customer talks hard advising to complaint.
Is this way of proving service. Then don't sell products do only service and go.

Could you respond fastly and see to handed over the invoices asap. Its already 50 days completed.

Regards
Vasavi kumari
[protected]
[protected]@yahoo.com

Purchased 55” vu tv from flipkart and a extended warranty from jeeves... Tv refund pending for 3 months. Jeeves is a fraud company for sure!! Everyday they committ to solve in 24 hours and it’s 3 months for same commitment everyday. On email they have confirmed from refund ect but not paying the money

I feel cheated as i think they will not pay

Hi team,

There is something fishy with jeeves service, yesterday i have raised a complaint on consumer forum regarding my tv panel issue, link for the complaint for your reference.

HTTPs://WWW.CONSUMERCOMPLAINTS.in/jeeves-consumer-services-jeeves-consumer-servi...⇄

Yesterday night i got call from this number [protected] stating that he is from jeeves, you put consumer complaint on website we need to resolve your issue immediately so we are refunding tv amount to you as its spoiling our company name.

He was asking me my debit card details to transfer the amount which is false and fraud activity.

There is some # who are doing this fraud in either from jeeves or consumer complaint website, as he knows each and everything about my issue.

Kindly take necessary action against him or let me know whom should i complaint for the same.

I have purchased mi led smart tv 43 inch from flipkart last year and as a joint partner of flipkart i took extended warranty of 2 years from jeeves. I think that is a big mistake i ever did.
I raised service repair on 27 oct 2019 and my suffer started. First of all technician was visited on 29 oct. Then he told a pcb needs to be replaced and it will take 10 to 15 days max to resolve. But i dont know why jeeves guys place my order on nov 2nd i. E. Another 3 days delay. Anyhow on 16 nov they told to be resolved. When i called they told part is arrived and by 18th technician will be assigned and will fix. That did not happen. When i called on 19th, another story they make that part is not yet arrived.
What the hell jeeves guys doing. They simply cheat people. No proper resolution nor exact information they provide.
Just because of tie up with flipkart i thought it will be good service but it's worst.
I have to think legal way to make it done or refund or replace my tv.

Its been more than 10 days since i raised a claim against the screen damage of my smartphone. Every day i am getting a message from blue dart that the smartphone would be picked up, but none comes to pick up. This is happening for the past seven days.
Whenever i call the jeeves support team, they ask me to wait for 48 to 72 hours. What is happening?

Last year on 14th sep i purchased a mi tv from flipkart along with jeeves extended warranty for 2 more years in which if they not solve the issue in 30 days they will replace the product.
The jeeves policy number is
Jppoffk498621.

My registered mobile number is [[protected]].
I registered a complaint 2nd nov 2019 and their engineer visited my house on 2nd nov and he said within seven days your tv panel is being replaced as there is problem regarding panel in which a horizontal line appears on my tv.

I waited for another 15 days and when there is no response from the jeeves. I called to their both customer support number both are not working.

I sent them mail on [protected]@jeeves.co.in, [protected]@jeeves.co.in, [protected]@jeeves.co.in.

But there is no response from them.

I provide you my mobile number, email i'd
Along with jeeves and mi tv invoice.
My mobile number [[protected]]
My email i'd [protected]@gmail.com
Please solve my problem.

I would like to know what should i do to get my money back from jeeves india (An extended warranty provider).

Background: i have purchased a television from flipkart with extended warranty for 3 years for better service.
we have found an issue with the television and after lots. Of effort flipkart was not able to resolve the issue so they took the tv back and refunded the amount.
Now i have asked the jeeves india to cancel my extended warranty as tv has been returned, they were agree and asked the return status of tv and lots of documents, which i have sent over email. As they were asking documents and not providing the expected date of refund i called many times and finally, on 06th Nov 2019, i have received email that money will be credited to my account in 7-8 working days, which does not happen yet.

Kindly suggest me what to do.
CASE ID :: 9I3EWBASC[protected] :: JPPOFFK194964 :: Harikrishna :: REFUND

I have registered on Oct 1, completed payment on Oct 3, and my device was picked on Oct 7 and delivered to Jeeves service centre on Oct 9.
From then on I never received any update from Jeeves, its 41 days now, when ever I give a call to their customer care number they either keep me on long hold and disconnect the call or they stop talking on it by keeping on mute,
I spoke to their two executives from escalation department as well, and trust me they use their fake names as well(I have recorded the calls for proofs), wherein they say out their fake names, apart from calls, I have dropped they numerous emails, where they only reply that part is missing and I will have to wait for few more days, I dont understand if the part doesnt come for next 6 months do i have to wait? Its a complete fraud, guys need help as I am not able to understand what to do next?

I would like to know what should i do to get my money back from jeeves india (An extended warranty provider).

Background: i have purchased a television from flipkart and during demo the flipkart technician asked me to take extended warranty for 3 years for better service. I have taken the same on same day by paying the money through my card.
Within 7days we have found an issue with the television and after lots. Of effort flipkart was not able to resolve the issue so they took the tv back and refunded the amount.
Now i have asked the jeeves india to cancel my extended warranty as tv has been returned, they were agree and asked the return status of tv and lots of documents, which i have sent over email. As they were asking documents and not providing the expected date of refund i called many times and finally on 30th october 2019 i have received email that money will be credited to my account in 7-8 working days, which is not happened yet.

Kindly suggest me what to do.

I requested for door step service for my lg refrigerator and on 16th nov it was scheduled for which was not given as per the schedule. I called the customer care some 4 times on 16th of nov to understand the issue for not providing the service. It was a complete bad experience with jeeves consumer care. Finally no resolution provided by jeeves. So poor service and handling the customer query was so horrible which i experienced.

Dear sir/madam,

I have purchased flipkart perfect homes andes engineered wood 3 door wardrobee (Order no. Od[protected] and i received the product on 14.11.2019. The installation was scheduled on 15.11.2019 by your service partner jeeves consumer services, but it is sad to mention that am still waiting for the product to be installed. The jeeves consumer services engineer has not yet installed my product and am continuously in contact with the customer care of jeeves consumer services and every time they are giving an excuses and making the commitment that the installiation will be done by today, but installation still pending. The service engineer details that has been provided is so unprofessional that when am trying to contact him he is not even bothered to pickup call (Name of the service engineer is rupesh bhivapukar contact no.[protected]) and he himself not even tried to contact me and inform me of any issue. Even in my opinion the service partner jeeves consumer services are so irresponsible and it is not the first time am writing to you it happened in the past too. It is my request you to take this matter seriously and solve my issue as soon as possible otherwise am going to return the product.

Regards,

Amar singh