Jeeves Consumer Services Complaints & Reviews

Dear concern,

The tv installation from jeeves is not appropriate and desirable. The jeeves technician (Mithlesh kumar - [protected]) is also behaving badly with us. He damaged my brand new tv cabinet while fixing the blaupunkt tv on the tv cabinet on 2nd oct 2019.

Besides this, the tv picture quality is not at all good. The same has been properly validated by my tatasky technician today 10 oct 2019 around 11 am. The picture is coming out blur and hd channels are showing good amount of blur lines on dark picture shades.

The sad part is that neither flipkart nor jeeves are listening our issues and ready to assist. I demand the replacement or refund of my amount as i will not keep defective tv at my home. Had paid flipkart for quality and correct product only not for defective one.

Please assist!

I bought a tv during the flipkart big billion sale and i got the product within 3 days and for 1 week the installation and demo is pending.

The main problem i'm facing is that jeeves is assigning staff for installation on 7th october to october 9 and i was waiting for them at my home and they are not coming home for this purpose and wasting my time. Every day they will send today staff assignment message. If they can't make it on a particular day then why they are sending false message and wasting my time.

Dear sir,

This is bring into notice regarding miss behavior conducted with me over the call by jeeves team regarding order id od[protected].

Please find below point of communication used by jeeves engineer mr shashank ([protected]) l which should not be used with any customer but your team is doing so.

1) talking in abusive manner with higher tone (Saying chutiya to me in attached clip at 6:06 seconds). Clip attached

2) saying "tu" "tu" in every conversion he used to me.

3) he was saying "abhi tere ghar aa ke dekh leta hu" in threatening manner.

4) where will you go without me i do work of fitting for flipkart and amazon too.

5) as per communication over phone with flipkart team there would be no charges of reinstallation within return period. But still guy is asking for installation charges. If he is not clear he should confirm to flipkart team not do argument with customer.

6) i had purchased product for my parents, so is this the way they talk to senior citizens, the way he is talking there is security consent for customer too.

Please go through attached clip.

Are these kind of people associated with flipkart?

What is big point in re-installation if installation is found inaccurate. If flipkart can provide resolution then it should. Else say no but non of company representative should talk to customer in this manner. And with my current experience with flipkart i think i should avoid any purchase from flipkart in future.

I received mi led tv 4a pro 02 Oct bt any technician till now didn't call me for installation reason. I would already complained flipkart they are said only we should help me u dialogue for any time. Also complained jeeves consumer they are said ur ticket cancelled for u not responding our technician so we r generating new ticket for u. That ticket scheduled today bt till now time 5.30pm any technician didn't called me. Also another time i m contact jeeves customer care they are given me a technician number. I m called that technician he would said jeeves no called for ur appointment for me dialogue. What can i do. I hurted me a lot

I have submit my claim documents for screen damage protection and mail received 4 oct 19 claim rejected others reasons i have call to customer care they told me you use application for clicking photos this is totally wrong and they can't help me
My all clicked screen damage photos is clear and proper

Please help to approve my claim
Snap attach

I have taken the above mentioned tv one year back and one thin line is coming in between the tv so i would like you people to come and have a look at what the issue is causing the line which is coming in between the tv. And it is disturbing my viewing experience as the thin line is coming in middle so i would like to know what has caused this issue and need to be resolved quickly.

Hi officer,

This is to inform thta i have purchased mircrooven from flipkart and also extended warranty

Right now mircrooven isn't working, i raised the issue with jeeves august 7 2019, but still there is no proper response from the team, because of this i even losing the hope with both flipkart and jeeves, i understand every customer is important to you, hence request you to consider this issue and solve the issue as soon as possible.

Thanks
Jincy

I bought a mi tv from flipkart. It was delivered on 2nd oct 2019. The installation was scheduled on 4th oct 2019 but due to some issues i rescheduled it to 3rd oct 2019 which jeeves has confirmed but the technician did not come and the same happened on 4th oct 2019 too. The customer care executives are misleading me every time when i call them saying the technician is unavailable in your area. They are making false commitments. When i spoke to jeeves kolkata they told me enough technicians were available in your area but we could not do anything as flipkart had not yet registered your installation. So basically flipkart and jeeves are misleading & harassing me. I am helpless.

Hi, my name is govinda varadkar and my mobile number is [protected]. I purchased the tv from flipkart of vu company in month of july 2018 with 1 year warranty and i also took extended warranty from jeeves of 2 years.

About 15 days ago, most probably on 20or 21 sep, the tv stopped working and it was not starting, so i contacted jeeves customer care, and on the next day the technician visited my home and informed me that issue is with motherboard and he said me that it will done within 8 days. But it was not done. I again contacted technician and he said that the part is not yet available and said it will take more 8 days.

This is really frustrating as i am not able to watch tv for almost 12 days.

I also contacted customer care today, but it was of no use as no one was thorough with the process and was making me run. One of the guy hung up on me. Is this the service you give to customer?

I am writing this email as looking for help and the resolution.

Regards
Govinda varadkar.
[protected].

I ordered an extended warranty for jeeves on 13 - sep -2019. Till date i didn't get any acknowledgement form jeeves side, pls check the mail thread.
I am continuously follow the jeeves team but no one responding.

From middle class this amount is very huge.

I extended my warranty on 13-sep-2019
Did a payment for 2 year ew for led tv, which recipient id is jmcew_[protected]

And also payment id s pay_dhc7wu65eotqzc.

Very very worst customer support

Please help me out from mind frustation

Onida TV was purchased from Flipkart with an extended warranty from Jeeves consumer services.
On 09/09/2019 claim was raised & one week later a technician called up to ask for a video of TV to explain the issue. & the claim was rejected due to inappropriate attention from the Technician appointed that by not visiting the place raised a claim.
on 28/09/19 another technician got appointed as informed by jeeves but again no one has visited till 03/10/2019 & upon calling again we received a response to wait for one more week.
Till date no one has visited or no one has solved the issue lying open since a month.

I have given my mobile phone under water damage service. And they promised to give it back in 10-15 working days. But now it's already been 25 days they are not even giving any updates. And when you call the costumer service every time they are giving different different excuses and asking me to wait 3 more days every time. Since last 10 days i am continuously calling them but not getting any proper answer. And they keep saying 3 more days every day. Worst service ever

I have been calling the consumer service about 5 times by now informing them that the technician didn't get any message regarding the installation job. The issue hasn't been solved till now. It was supposed to be installed today by 7 pm. I have called the technician but the technician said he didn't get any information regarding the installation of furnitire whereas the jeeves customer care people said it will be installed today.

I had purchased jeeves 3 year extended warranty for my motorola tv on 1st october and the installation of tv was scheduled on 2nd oct with ticket id - finm-5jkrqa-fucj8b-qcgcas-s1k51db. I got a sms from jeeves saying a engineer will visit to install my tv. I also got his contact details too. But the service engineer is not reachable by phone. Even though flipkart delivered the product on time i'm unable to enjoy the benefits since the installation has be delayed. I request on time response/installation from jeeves.

My phone was taken on 4th aug 2019 and till now my device was not repaired.. Everytime when i contact customer support they simply one thing that you will get a call back from our back end team.. Seriously no update till now... I don't know what to do and whom to contact to get back my device.. Its really frustrating.. It's been 60 days ever since my device was picked up..in the policy it's stated as 10 day policy... I'm really scared of my device.. My claim i'd is ad[protected] and my plan id is jppoffk1325738.. Someone please help me..

My phone was picked up on 4th aug 2019 and since then i didn't receive any update regarding my device. I don't know what's happening with my phone,, so every time when i contact customer care and they simply say one thing that "our back end team will update you with in 48 hours",,, but its nearly a month over and still i didn't get any o[censored]pdate or even a call back... I'm really frustrated and vexed of hearing this heck.. I really need my...

I want to inform you that i purchase a samsung galaxy s8 from flipkart and also purchase insurance from bajaj allianz general insurance company for that device before 2 month that device was damaged so i made claim on 20 august 2019, as per my claim ecom collect my device from me on 22 august 2019 as per my claim. I concern with back support team call me on 16th september and said that my device is ready for dispatch but till the date they does not courier me my device. Please do needful for this

My phone was picked on 4th aug 2019 but until now i didn't receive any update from that team.. I don't know why it's happening with me.. It's around 30 days, still they are saying that your device will be repaired.. I have called them nearly 30 times but every single time i'm listening only one thing from them that "you'll get a call from our back end team with in 48 hours".. I don't know what to do and whom to contact.. Please help me.. I just want my device... I'm completely frustrated and vexed of them.. Please i need a solution for this.

Team send several emails to escalations team they barred my getting email that destination email rejected your message. No one is concern about customer's query and no details available with customer executive agent whenever i ask them to transfer the call to supervisor they always say no supervisor available on floor and i am surprise no supervisor available on floor from last 45 days. They always mention that we have escalated the issue on priority you will be getting the call and irony is i never received call no update on refund noting noting and nothing from jeeves. This is the worst ever service i received in my entire life from any of the customer oriented company.

This is to inform you that my mi led tv extended waranraty covered by your jeeves company. My tv occurs sound problem at 22 august and me complaint your customer service. Customer services provide me technician after seeing my tv technician said to your tv motherboard has problem. Technician said to me your tv board replace till 10 to 20 day. But now till day no update for your ward. Many times call customer care customer care says i am waiting for update.
No one bear any responsibility for customer pain.
I requested to please repair my tv or replace my tv. Because i am very sad for your services.
Some information below
For plan id jflkfi2ab9786, we have registred your claim with claim id ew[protected]. Please share scan / images for the following documents.