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Jeeves Consumer Services Complaints & Reviews

www.jeeves.co.in

1

Updated: Sep 18, 2025

Complaints 1653

Resolved

191

Unresolved

1462

So far, so good. Jeeves Consumer Services is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Jeeves Consumer Services will keep up the work and continue to help more customers with their concerns even better 🤝

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Jeeves Consumer Services

Jeeves Consumer Services reviews & complaints page 71

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Address: Bangalore, Karnataka, 560098

I have given my mobile phone under water damage service. And they promised to give it back in 10-15 working days. But now it's already been 25 days they are not even giving any updates. And when you call the costumer service every time they are giving different different excuses and asking me to wait 3 more days every time. Since last 10 days i am continuously calling them but not getting any proper answer. And they keep saying 3 more days every day. Worst service ever

Jeeves Consumer Services customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2019

Jeeves Consumer Services Customer Care's response Dear Customer,

Thanks for writing in to Jeeves.

This is indhu N from Jeeves Support. I will be assisting you in handling your issue for resolution.

We have gone through your mail regarding the service

Kindly Share us your registered mobile number / Jeeves case id / Order id.

Thanks & Regards,

Indhu N

Oct 06, 2019

Updated by Anshumanjena1992 registered mobile number [protected]

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Address: Bangalore, Karnataka, 560043

I have been calling the consumer service about 5 times by now informing them that the technician didn't get any message regarding the installation job. The issue hasn't been solved till now. It was supposed to be installed today by 7 pm. I have called the technician but the technician said he didn't get any information regarding the installation of furnitire whereas the jeeves customer care people said it will be installed today.

Nov 8, 2019

Complaint marked as Resolved

Jeeves Consumer Services customer support has been notified about the posted complaint.

Oct 02, 2019

Updated by Assma Parveen I don't want to give them one star also. Horrible service.

Verified Support

Oct 06, 2019

Jeeves Consumer Services Customer Care's response Dear Customer,

Thanks for writing in to Jeeves.

This is indhu N from Jeeves Support. I will be assisting you in handling your issue for resolution.

We have gone through your mail regarding the service

Kindly Share us your registered mobile number / Jeeves case id / Order id.

Thanks & Regards,

Indhu N

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Address: Bangalore, Karnataka

I had purchased jeeves 3 year extended warranty for my motorola tv on 1st october and the installation of tv was scheduled on 2nd oct with ticket id - finm-5jkrqa-fucj8b-qcgcas-s1k51db. I got a sms from jeeves saying a engineer will visit to install my tv. I also got his contact details too. But the service engineer is not reachable by phone. Even though flipkart delivered the product on time i'm unable to enjoy the benefits since the installation has be delayed. I request on time response/installation from jeeves.

+1 photos

Oct 2, 2019

Complaint marked as Resolved

Complaint was resolved.

Jeeves Consumer Services customer support has been notified about the posted complaint.

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Address: 530028

My phone was taken on 4th aug 2019 and till now my device was not repaired.. Everytime when i contact customer support they simply one thing that you will get a call back from our back end team.. Seriously no update till now... I don't know what to do and whom to contact to get back my device.. Its really frustrating.. It's been 60 days ever since my device was picked up..in the policy it's stated as 10 day policy... I'm really scared of my device.. My claim i'd is ad[protected] and my plan id is jppoffk1325738.. Someone please help me..

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Address: 530028

My phone was picked up on 4th aug 2019 and since then i didn't receive any update regarding my device. I don't know what's happening with my phone,, so every time when i contact customer care and they simply say one thing that "our back end team will update you with in 48 hours",,, but its nearly a month over and still i didn't get any o[censored]pdate or even a call back... I'm really frustrated and vexed of hearing this heck.. I really need my...

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Address: Mehsana, Gujarat, 382870

I want to inform you that i purchase a samsung galaxy s8 from flipkart and also purchase insurance from bajaj allianz general insurance company for that device before 2 month that device was damaged so i made claim on 20 august 2019, as per my claim ecom collect my device from me on 22 august 2019 as per my claim. I concern with back support team call me on 16th september and said that my device is ready for dispatch but till the date they does not courier me my device. Please do needful for this

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Address: G3, Srinivasa Nagar, Visakhapatnam, Andhra Pradesh, 530028

My phone was picked on 4th aug 2019 but until now i didn't receive any update from that team.. I don't know why it's happening with me.. It's around 30 days, still they are saying that your device will be repaired.. I have called them nearly 30 times but every single time i'm listening only one thing from them that "you'll get a call from our back end team with in 48 hours".. I don't know what to do and whom to contact.. Please help me.. I just want my device... I'm completely frustrated and vexed of them.. Please i need a solution for this.

Jeeves Consumer Services customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2019

Jeeves Consumer Services Customer Care's response Dear Customer,

Thanks for writing in to Jeeves.

This is Venkatesh M from Jeeves Support. I will be assisting you in handling your issue for resolution.
We have gone through your mail regarding the issue

Kindly Share us your registered mobile number / Jeeves case id / Order id.

Thanks & Regards,

Venkatesh M

Verified Support

Oct 01, 2019

Jeeves Consumer Services Customer Care's response Dear Customer,

Thanks for writing in to Jeeves.

This is Venkatesh M from Jeeves Support. I will be assisting you in handling your issue for resolution.
We have gone through your mail regarding the issue

Kindly Share us your registered mobile number / Jeeves case id / Order id.

Thanks & Regards,

Venkatesh M

Oct 01, 2019

Updated by vamsi tarun my registered mobile number is [protected] and I'm expecting a call back like now now

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Address: New Delhi, Delhi, 110059

Team send several emails to escalations team they barred my getting email that destination email rejected your message. No one is concern about customer's query and no details available with customer executive agent whenever i ask them to transfer the call to supervisor they always say no supervisor available on floor and i am surprise no supervisor available on floor from last 45 days. They always mention that we have escalated the issue on priority you will be getting the call and irony is i never received call no update on refund noting noting and nothing from jeeves. This is the worst ever service i received in my entire life from any of the customer oriented company.

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Address: 22/3, Pocket-12 Sec-82 noida, 201304

This is to inform you that my mi led tv extended waranraty covered by your jeeves company. My tv occurs sound problem at 22 august and me complaint your customer service. Customer services provide me technician after seeing my tv technician said to your tv motherboard has problem. Technician said to me your tv board replace till 10 to 20 day. But now till day no update for your ward. Many times call customer care customer care says i am waiting for update.
No one bear any responsibility for customer pain.
I requested to please repair my tv or replace my tv. Because i am very sad for your services.
Some information below
For plan id jflkfi2ab9786, we have registred your claim with claim id ew[protected]. Please share scan / images for the following documents.

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Address: New Delhi, Delhi

I’ve filed a complaint and request them to fix my kodak tv, for which i’ve extended warranty. But its been a month now, and every time i call customer service, they are giving me the answer that its gonna take 15-20 days. But its been one and half month now. I’ve been calling them emailing them but no one seems to be giving a resolution or right answer. I dont know what to dot next.
Now i am only left to go legal against them and go to consumer court.
This is the worst customer service experience i’ve encountered in my life.

Please request to everyone not to avail any service from jeeves complay.

Oct 26, 2019

Complaint marked as Resolved

Jeeves Consumer Services customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2019

Jeeves Consumer Services Customer Care's response Dear Customer,

Thanks for writing in to Jeeves.

This is indhu N from Jeeves Support. I will be assisting you in handling your issue for resolution.

We have gone through your mail

Kindly Share us your registered mobile number / Jeeves case id / Order id.

Thanks & Regards,

Indhu N

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I am surprised when brands like flipkart are choosing jeeves as service agents since their service is worst. They don't know to diagnose the issue nor they are able to provide valuable feedback to the customer. The service guy from udupi (Harish) spoke nonsense when i asked him for a refund due to s/w bug in the newly bought iffalcon 40f2a. Instead of replacing/ refunding they did a factory reset and still the issue is not fixed. Again upon contact harish claims that the issue did not popup when the agent visited my house. I showed him a video proof which he denied saying it was 2 days old. I also proved it to him that it was a known issue since i have found few videos/ reviews online where customer reported the same issue. Even after all this that guy went on speaking like a maniac and repeated the same lines. I felt i was being deceived by tcl/ iffalcon/ jeeves. Here flipkart was not able to help me as well.

+1 videos

Oct 26, 2019

Complaint marked as Resolved

Jeeves Consumer Services customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2019

Jeeves Consumer Services Customer Care's response Dear Sushanth,

Thanks for writing in to Jeeves.

This is indhu N from Jeeves Support. I will be assisting you in handling your issue for resolution.

We have gone through your mail regarding the service.

Kindly Share us your registered mobile number / Jeeves case id / Order id.

Thanks & Regards,

Indhu N

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M

Mainak Biswas

from Kolkata, West Bengal

Sep 24, 2019

Brought a product (mi 32 inch led tv) from flipkart..15th September was the installation & demo scheduled.. But they aren't contact me. I rapidly called to the customer care but they don't give me any suitable solution

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The jeeves agent from udupi (Harish) kept rejecting my request even after showing the video proof and have put me in a helpless situation even after being a long-term customer for flipkart.
Really a poor service from these people. I would request people to pay a little more and buy electronics from retail store. Don't fall for this trap and waste your valuable money and time.

+1 videos

Jeeves Consumer Services customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2019

Jeeves Consumer Services Customer Care's response Dear shettysushanth,

Thanks for writing in to Jeeves.

This is indhu N from Jeeves Support. I will be assisting you in handling your issue for resolution.

We have gone through your mail regarding the service.

Kindly Share us your registered mobile number / Jeeves case id / Order id.

Thanks & Regards,

Indhu N

Sep 24, 2019

Updated by shettysushanth1 Hi Indu

Please find the below details

Flipkart order Id:OD[protected]

Seller: omnitech Retail

We have already contacted iffalcon and they have told us it's motherboard issue and asked us to exchange. But your service agent from Udupi(Harish) is not accepting the video proof and doesn't bother about what the IFFALCON agent has told. He keeps on rejecting the refund/ exchange claiming that the issue did not show up when his agent visited home. This is a s/w related issue and I am not a developer who can replicate it for them when they arrive. Also the agent had asked if he can open the motherboard which he wouldn't have asked if he was actually aware of the policies since the product was within exchange/ return timeframe. Anyways we did not allow him to do so.

Please provide a better solution since I am still inside the return window frame and stop replying like a robot. Why will I give my new product for service obviously I will ask for a exchange/ refund.
Also this is a known issue please have a look around on the net.

Thanks

Sushanth

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G

ganesh podagatla

from Mumbai, Maharashtra

Sep 27, 2019

Hello sir this is ganesh. I have purchased MI tv 43 inch. And i have purchased 2 years extend warranty in jeeves. And now my tv is not switching on. I want ur service to repair my tv. Plz respond fastly. My registred mobile number is [protected]

tv refund rejection - Comment #3546328 - Image #0

P

parth jethva

from Upleta, Gujarat

Dec 9, 2019

Very wost service jeevesconsumer service very bad

J

Jitendra Bhuva

Oct 29, 2021

Hello sir this is Jitendra. I have purchased 50-QDV VU Lec. And i have purchased 2 years extend warranty in jeeves. And now my tv is Sound issue . i had log the call on Jeeves on 9th October and Engineer Visit at Home and they Told issue with Speakers then after 20day he come back with speakers and now they told that issue Mother Board, really its very bad experience and it very perthitic services Jeeves Case IDCLLJWS[protected] Mu Mobile No [protected]

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Address: 7903214407, house no. 1, ward 15, above Adarsh Medico, Gaya, Bihar, 823001

This is to inform that my mi led tv 4a is not functioning properly since last week. I need it to be repaired as soon as possible.
So i want to claim service for it through the extended warranty plan which i purchased from you.
My tv is not working properly and it is not displaying the content available through the dish connection which is under the terms and conditions of the extended warranty plan. I bought it last year in june so it is still under extended warranty
I request you to repair it as soon as possible.
I live in house no.1, ward no.15, above adarsh medico., g. B. Road gaya, bihar.

+3 photos

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Hii jeeves
My plan id is :- jppoffk1149726
I received phone :- 9 aug 2019 then i mail my phone back panel some scratches. Today 45 days complete but your company not solved my problem i send mail i call customer care number but not solved my problem
Reply me fast as soon as possible
Hii jeeves i receive phone 9 aug i send lots of many email after 9 aug please call me.
My policy number is:- jppoffk1149726
I received phone today 9 aug 2019 around 4:50pm
Phone back side so many scratches & 1dent
I send you photo
Please solve my problem & call me urgent basis
Thanks & regards
Prince verma

Jeeves Consumer Services customer support has been notified about the posted complaint.

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G

Govind1985

from Delhi, Delhi

Sep 24, 2019

My device mi redmi note 7 pro is proxy sensors problem only

not solution provider - Comment #3543047 - Image #0

not solution provider - Comment #3543047 - Image #1

not solution provider - Comment #3543047 - Image #2

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Address: Delhi, New Delhi, Delhi

Hii jeeves
My plan id is :- jppoffk1149726
I received phone :- 9 mug 2019 then i mail my phone back panel some scratches. Today 40 days complete but your company not solved my problem i send mail i call customer care number but not solved my problem
Reply me fast as soon as possible
Hii jeeves i receive phone 9 aug i send lots of many email after 9 aug please call me.
My policy number is:- jppoffk1149726
I received phone today 9 aug 2019 around 4:50pm
Phone back side so many scratches & 1dent
I send you photo
Please solve my problem & call me urgent basis
Thanks & regards
Prince verma

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Address: New Delhi, Delhi, 110058

The company is denying the service even though i have accidental claim and they are saying to me to wait for a month for the phone to be repaired which is not acceptable, their terms and conditions say if you opt for pick and drop service however they are not providing the option to visit the store which is even affecting my sister's marriage. Their supervisor named james is on the call and is very rude and said that raise the complaint, he even doesn't want to listen to the customer's queries.

I am not sure if they don't have a store in delhi that is captial region of india why they say that you have the option to visit the store to get is fixed faster.

Oct 21, 2019

Complaint marked as Resolved

Jeeves Consumer Services customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2019

Jeeves Consumer Services Customer Care's response Dear Customer,

Thanks for writing in to Jeeves.

This is indhu N from Jeeves Support. I will be assisting you in handling your issue for resolution.

We have gone through your mail regarding the service.

Kindly Share us your registered mobile number / Jeeves case id / Order id.

Thanks & Regards,

Indhu N

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Address: M6 Building, Capgemini Knowledge Park, ITC1,2, Opposite Patni Ground, Airoli, Navi Mumbai, Mumbai City, Maharashtra, 400708

Jeeves company policy 10 calendar day repair or replace and after 10 day 80 % value of purchase mobile.
But till time Jeeves company not provide my mobile or not give 80 % value of mobile.
Many time i m try but they don't reply
Detail of my mobile Asus Zenfone Max Pro M2.
Company picked 23 Aug 2019 till time not repaired. I have this issue to escalate to higher authority but higher authority also not solve my problems...
I already called more than 20 times but every time Jeeves executive told me please give us 24 hrs and i received two times call from back-end team but still mobile not repair.

And number of time they putting hold my call more than 25 minutes and after that call auto disconnected.

on 12th Sep 2019 i received call from back-end team executive name is Robert and he told me he will repair my mobile my today itself and dispatch also but still on 16th Sep 2019 i have not received any update and customer support asking gives us 1 day more to check with back-end team.

Policy Number:JPPOFFK1403562
Mobile : Asus Zenfone Max Pro M2

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Address: Ghaziabad, Uttar Pradesh, 201014

Hi,
I purchased extended warranty from jeeves (Ew invoice attached) for my new thomson tv (55 inches) which i purchased from flipkart (Tv invoice attached).

Due to technical problems with the tv, i returned my tv to flipkart and requested refund for extended warranty from jeeves on 27/8/19.

Multiple reminders sent on 28/8/19, 30/8/19, 3/9/19, 11/9/19 but refund has not been processed though it was promised that it will take 4-5 business days. I am still waiting to hear from them and seek resolution. Please refund my money asap.

Invoice details:
Nature of invoice: original
Invoice number: invdg-f0-
4ukwz8sh7fmvmpkdy8gejmdwr[protected]
Invoice date:[protected]:00:00

Regards,
Aditya

Jeeves Consumer Services customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2019

Jeeves Consumer Services Customer Care's response Dear Aditya,

Thanks for writing in to Jeeves.

This is indhu N from Jeeves Support. I will be assisting you in handling your issue for resolution.

We have gone through your mail regarding the refund.

Kindly Share us your register mobile number / Jeeves case id / Order id.

Thanks & Regards,

Indhu N

Sep 13, 2019

Updated by Aditya Gola Hi Indhu,

Registered No. is [protected]

Invoice Details:
Nature of invoice: Original
Invoice Number: INVDG-F0-
4UKWZ8SH7FMVMPKDY8GEJMDWR[protected]
Invoice Date:[protected]:00:00

I have requested for refund since 27th Aug 19 and till date i got 2 emails from your side that the refund will be processed in 4-5 business working days. This period is already over and I still have no answer from your call center and email support team.

Please resolve this matter asap.

Regards,
Aditya

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A

Aditya Gola

from Mumbai, Maharashtra

Sep 13, 2019

Hi Indhu,

Registered No. is [protected]

Invoice Details:
Nature of invoice: Original
Invoice Number: INVDG-F0-
4UKWZ8SH7FMVMPKDY8GEJMDWR[protected]
Invoice Date:[protected]:00:00

I have requested for refund since 27th Aug 19 and till date i got 2 emails from your side that the refund will be processed in 4-5 business working days. This period is already over and I still have no answer from your call center and email support team.

Please resolve this matter asap.

Regards,
Aditya

G

Gajendra Pavdi

from Mumbai, Maharashtra

Sep 19, 2019

My smartbuuy earphones not working few days

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Address: Hyderabad, Telangana, 5000049

My mobile is purchased on flipkart with jeeves insurance so my mobile small speaker problem they say pay 500 rupees im told to they ok my is picked on27th august today is13th september my mobile did not get i'm called customer care they are not responding they are all saying came in two days many many times they did nit giving tracking id how to we track our mobile

Oct 14, 2019

Complaint marked as Resolved

Jeeves Consumer Services customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2019

Jeeves Consumer Services Customer Care's response Please share the contact number and case id

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Address: 560067

I have purchased extended warranty for my Kodak LED TV from Jeeves through installation guy. It was told to me that I will receive a warranty voucher and receipt on my email address. Payment was online through their payment gateway Razor-Pay. I provided Payment confirmation and SMS screenshot to their email ID: [protected]@jeeves.co.in. Transaction happened on 16th August 19. I am chasing Jeeves over customer call number and frequent reminder on email. They are not responding to email. If we call the customer care number they says it will take 48 hr. but this 48 hr. never happened in last 25 days.
When I called them and asked them to talk with their senior or next level of escalation either they cut the call or transfer it to colleague sitting next to them.

+1 photos

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