Jeeves Consumer Services Complaints & Reviews

I will many time call your customer care, he told me send you all document, i already send all document one month a go. but your team told me your complaint not registrar . then i will call your customer care. he/she told me not showing any option for registrar please weat 48 hours, today i call your executive told me your complaint not showing. what i do told me.

Claim id - IW[protected]
sir i purcashed a mobile through flipkart with jeeves mobile protection plan, In oct it got some issue with headphone slot i register a complaint and they pickup my mobile on 9th oct through bluedart vide reg. no - [protected], There promise time for repair and to reach customer is 10 days but from last 20 days i keep calling to them they tell we registered you complain and back to you in 2 days but they were making fools and didnt give any proper information regarding my phone even they kept my phone on hold and didnt give any response i tried many times to call them but they are cheating with me i dont have any phone for last 1 months sir please have a look and solved my issue i also attach some screenshot with this plz see

My self mohit yadav. I am registered a accidental claim regarding my iphone 6s in last september. My device was pickup on on 19th september by bluedart courrier company but my device not delivered till then 05/11/2019. When i contact to the jeeves customer they always tell me to wait for 3-4 working days but they didn't able to give me a satisfied answer. Please help me to solving the issue
Thank you

I brought the jeeves extended support plan for 2 years when i called them for washing machine not working they asked me to send the invoice, jeeves certificate, invoice etc, i have sent its more than 5 days no one came to attend my issue, when i call their customer support they say for sure they will send the technision till now no one comes and its fake company dont by jeeves products its pathetic and useless

Claimid ad[protected]

Payment date :26.10.2019
Till no one come and collect the mobile for repair i tried calling so many jeeves customer care they told simply our back-end call to you.
Already 10 days gone no response from jeeves side
One of the worst call centre simply they kept hold after 10 to 15 min automatically call disconnected.
Resolve the issue quickly

I registered my claim for repair under the complete mobile protection plan that i bought along with my device from flipkart. I registered a claim on oct. 7, to get my device repaired, as its camera glass was broken. They charged rs. 500 extra, which i paid and my device was picked up after that. However, i haven't received my phone back and it's been a month since filing for the claim, contrary to what should have been in under 10 business days from the date of pickup (Oct. 15). I think my phone is gone now, as the helpline no. Always beeps busy. I think the company is bogus and i should have been more alert before.
I want to get my phone back asap and receive the refund of the excess amount i paid.

Jeeves mobile services
Claim date - 2nd oct
Claim id-iw[protected]
Plan id-jppoffk1519350

I had sent my mobile honor 10 lite on 7th oct 2019 which is still not repaired and not dispatched as well.
I was frequently contacting in jeeves for since the mobile reached there for repairing. But every time i was told by your team that your mobile is repaired and will received to you within 48/72 hours.

Now just before some day i received a call from jeeves side that the mobile is to be repair and we have called you for confirmation for the payment of 500 rs as the mobile is accidental damage as per service team.

I was very surprised as my phone was repaired and my self is being convinced by jeeves team that the phone is accidental damage and i have to give permission for same after above 10 working days.

Now today is 5th nov and after month the mobile is not repaired. Each and every time jeeves concerned team tell us to wait 48 ours and you will received mobile in repaired condition.
One month has been passed and my mobile is still there at jeeves circumstances.

Request you pl do needful for it.

Jeeves plan id:jppoffk692425

I got a poco f1 from my friend last year on poco f1 launch within few months in october itself. On 8th october i suffered an accident and got the screen broken and few other issues with same. I had the complete buyer protection validity due on 10th october. I registered claim request on 8th october evening with the customer care of jeeves and they asked for documents. I gave them all. But they rejected claim. I raised the same on flipkart support on twitter. They are giving excuses since more than 15 days that they are working on it with zero update on the issue and even gave me call assuring that they are working on it. But all in vain. First of all poco is the biggest disappointment. Then this fake complete buyer protection and fake promise of flipkart to keep customer happy. The jeeves people asked for image without tempered glass, i provided the same. But they didn't inform me that the image is still not clear to them and before asking me again, they simply rejected the claim knowing that i can't re-register as it got expired on 10th october, 2019. But rejecting the claim on mere a photograph without asking it clearly is not fair as customer bought the claim plan from jeeves guys by paying and is in trouble accidently then at that time jeeves people take benefit of situation and disappoint the customer. I never expected this. Please help me with this.
Please help.

Thanks and regards,
Vikram singla

Hello,
Date of incident - 22/10/2019
My mobile screen accidently damage and i complaint at jeeves 22/10/19 and also paid charges 1000.
But till now we did not received any reply from jeeves.
Already 12 days gone and no one coming for receive my phone.
When i contact customer care, they said next 3-5 days pickup arrange but already 12 days gone no one come for pickup.
Client number - [protected].
Claim id - ad[protected].

This is a complaint regarding mis selling of tv stablizer
A guy who came for installation of my mi tv from jeeves on 13th of oct has mis sold tv stablizer saying if you run this tv without stablizer your tv warranty will be void.

I called customer support officer to registered a complaint and process my refund but everytime i get a response that your complaint have not been registered and u get a mail from our side after 48 hours

I am highly dissappointed with the services that jeeves are providing to customers, still i am getting 0 response from them.

Thanks,
Nitin verma
[protected]

Sir/madam
I was purchased mi 4a (32inch) television on oct 15, 2018 via flipkart additional with 2years extended warranty, this is normally works on past days but now it have one complaint this is after switch on my tv pictures was not shown only sound is comes but no pictures, i think it's display complaint as early, this happened from 30.10.19, please repair and claim warranty as soon as possible.

My warranty policy number : jppoffk661140.

My name : sanker
Registered mobilenumber : [protected].
Location : 9/63a2, meeranpalayam street, vilathikulam -628907, tuticorin district.

Tv held on above address

My above installation is pending from 27.10.2019. I insisted on immediate installation by calling to phone no[protected]. But to my utter surprise i received two sms to my mobile no what read ' as discussed we have rescheduled...'. I have requested immedite installation instead. Moreover the contact no of the person you have assigned for installation yesterday, was switched off. None from your office contacted me throughout the day. Again at 11 pm yesterday i received an sms that the installation is rescheduled on 04.11.2019 again claiming to be 'as discussed'. I do not expect such falsehood from a reputed organization like yours. The installation is already delayed please see.

Looking forward for immediate resolution,
Regards,
Anil kumar sadhukhan,
Cntact : [protected],
Email : [protected]@gmail.com

Hi team, today my vu 55' inch tv was installed. I asked engineer that i require extended warranty from vu but instead of telling me the truth the engineer provided me the jeeves extended warranty (3070 rs) and told me that they provide service from vu only.
So i paid the amount using cc on the link provided.
When i checked the invoice after some time
This is such a fake encounter of the jeeves then only i realised that engineer provided me some third party service.. This is such a pathetic incident.. The engineer is hiding the truth from the user.. I am so angry that i will go to any extent to get my money back.. I demand my money asap otherwise i will have to go consumer court..

Dear sir/mam,
I have had 3 tech visits for my lenovo z6 pro mobile.in last tech visit, technician spent 2hrs to check each and every problem with mobile in both condition without and with formatted state. Each time he got same issue and provide me a job sheet and mentioned that in job sheet as well. But the concern is that online he updated false news and i am suffering since 30days for their wrong deeds. I have attached the jobsheet in which he has mentioned everything and i put my remarks. Please go through this jobsheet properly and resolve my issue asap.
Regards
Vandana verma
[protected],
[protected]

Dear sir/mam
As per above sited subject, i had register my complain on 30 sep 2019 regarding my ac remote not working, but till today not single technician visited to my place nor remote replaced, every time i got massage from you regarding technician contact no & schedule but whenever i contact them they are not ready to come at my place because my place is little away from ponda city (Goa), that is hardly 09km from ponda, and regarding your customer support person when i asked them to connect call to your senior manager or executive every-time either they put call on hold around 10-15 min and end the call, or-else give assurance within 48hrs they will provide service and till date issue didnt solved.
And i you people not able to resolve the problem let us know frankly dont give assurance, or we are ready lodge complain against you in consumer court.
Thank you
Mallik
([protected])

I have got my mobile insured with flipkart protection plan against which i put a claim of damage. Jeeves team asked me to pay 500 inr which i did and they picked my phone on 30-sep-19. I have been following up from last 20 days and not getting any response. Even jeeves team gave me fake tracking number stating that we have sent replacement because your mobile can't be repaired. Today again called and they kept me in waiting for 45 minutes but no response. There customer support is fake and jeeves team is making money by asking 500 inr for claim and then even not returning device back. I want my mobile value back and also penalty against the harrassment and time wasted by jeeves team.

Hi there,

This is regarding my thomson 55 inch led tv with "order id: od[protected]" i have received more than 15+ calls and more than 20+ reschedule messages from jeeves service without any notice they could not able to solve my issue behalf of that they have cancelled my ticket due to not picking the call only once (I may be in meeting), when i pick the call what have they done? I have received the calls many times but nothing has happened, again they have raised a new ticket. After buying this tv i'm facing motherboard issue within two months, initially the technician said its a software issue later he is saying its a motherboard issue and the technicians behaviour is so rude, today i and jeevies customer care team leader and jeevies technician had a conference call even the customer care team leader have seen how rude the technicians are, i never expected this kind of service from thomson because i'm getting tourcher from jeevies service and their unskilled technicians. I never saw this kind of pathetic service before.

1. Technicians are soooooooo rude
2. Unskilled technicians
3. False information providing by the jeevies service and their technicians.
4. Getting tourcher by jeevies customer care and their technicians.
5. Pathetic service by jeevies.
6. Before solving the previous issue they have raised new ticket.

Here are the technicians who speaking sooo rudely.

"dear customer, jeeves engineer harsha vardhan reddy [protected] will call you to fix an appointment. To reschedule your service kindly click on www.jeeves.co.in/track/9J23-35424KURSCS-0717613 if satisfied with service, enter 7030 at time of case closure else enter"0".

Appointment rescheduled: dear customer, as discussed we have rescheduled service of your ticket id 9j23-35424kurscs-0717613 to[protected]. Kindly give us a missed call on [protected] if you need to change this.

"one more technicians yeghandhar [protected] ".

From flipkart purchased mobile phone (Asus zenfone max pro m1) with that complete mobile protection plan for 1 year.

I received my mobile on 22th october 2018 but i was given protection plan which is expiring by 19th october 2019.

Plan number: jppoffk654082.

On 19th october 2019 my phone fell down and my display got damaged and earphone jack also not functioning. Immediately i checked flipkart...

My onida tv purchased with extended warranty from flipkart dated sep 26, 2018 to sep 25, 2020 - policy jppoffk147965.
Kindly call me as soon as possible to rectify my tv which is not working since 01.09.2019 i am awaiting a quick response from your team. Flipkart order id - order id: od[protected], order date:[protected], invoice date:[protected], imei/serial no 43fis#17i04#011372, model - onida 109.22cm (43 inch)
Full hd led smart tv - tvseurhggftaykrg; invoice number # fabbmw[protected]

I have purchased a mi tv from flipkart which was delivered on 24th oct 19 and the installation was confirmed by the sms i received stating "installation and demo scheduled: installation and demo for mi led smart tv 4x 108 cm (43) with order id od[protected] has been scheduled with jeeves consumer services private limited. Your service request number for the same is finm-3vrbd9-qy214w-ylbnlk-g02e0bf and will be done on saturday, oct 26, 2019. You can now change the date by clicking http://fkrt.it/bn2XgcNNNN". Today on seeing the amount of negative reviews for jeeves goa centre which unanimously stated that the service centre is pathetic and installations are never done on time. So right from morning 9 a. M i have been calling the customer care centre continuously to make sure that a engineer is assigned for my case and the installation ia done today without fail. However till now not even an engineer has been assigned for my case and on calling the customer service executive at around 2.30 and asking her to transfer my call to a senior executive she very casually says senior executive cannot speak to me, all are busy and on telling her ro inform them to call me once they are free even after 30mins i still haven't received a call. This kind of service is pathetic. After reading all the reviews about jeeves goa the conclusion is unanimous that their service at least in goa is pathetic.

Also flipkart needs to make sure their service partners are up to the mark as it also reflects poorly on flipkart's service.
My flipkart order id is od[protected].

Sent items
Write
Fw: reg installation of mi tv
"clayton dcosta" to you & 3 other (S)
Sat, 26 oct 2019 22:21:09

Inspite of continuous followup i still do not receive any satisfactory response. At 5.30 i receive a message stating that the installation has been postponed to 27th october. This is just disgusting. On calling your customer support for the nth number of time and speaking to "mr. Syed dzeema" who smacked of arrogance. He even had the audacity to tell me that if i do not disconnect the call he will disconnect the call and this is exactly what he did. This guy needs to be sacked immediately for he doesn't fit the service industry.

So to summarize the day im told at 9am that the installation setup will be done by the backend team by 10 am. When i call at 10 i am told the backend team will start operations by 11 and an engineer will be fixed by 11.30am. At 12 still no engineer is alloted. Again at 12.30 on calling the customer executive hamza im told she has "escalated" the issue and an engineer shall be assigned and the installation shall be surely done today by 6 p. M. Even after 4 pm when no engineer was assigned on calling the customer care i was told by megha i am told by her that the engineer will visit for sure by end of the day and that the engineers work till 8pm. However at 5.30 i receive a msg stating that the installation will be done on the 27 instead inspite of my continuous followup.in calling the customer care again at 7 pm i speak to an arrogant executive syed dzeema who tells me to cut the call or he will hangup on me if i dont and that is exactly what he did. Height of customer disservice.

Now again iam told that installation will happen on the 27 which i am absolutely confident will not happen as it is a sunday and also diwali. Pathetic!

Flipkart is equally responsible if not more for this mess as they should check their partners efficiency before partnering with them. Disgusting!