Jeeves Consumer Services Complaints & Reviews

I filled a complaint about my mobile which had liquid damage on 10 August 2019. Then on 25 August I got call from Jeeves they told me cannot repair my mobile as no parts are available so they told me they will give 80% refund of my mobile amount within 5 days.
But it has been 10 days and no refund us given to me and whenever I call customer care they give me different excuses every time.
I demand my refund as soon as possible...

Hello there as per my policy claim id: iw[protected]] under plan id jppoffk1278013
My device display was accidentally damaged
Then i registered a complaint for claim the insurance at 13 aug 2019
Jeeves team said u need to send all relevant documents which i send them
They take 6 days for verification.

My device was picked-up on 19th aug 2019

I called them regularly after 5 days interval on 25/08 2019
When i want to talk with their senior they said
Our backend team will be contact you within 2 day... But still i didn't get any call from jeeves backend team.
I called them back on 27/08/2019 - they told the device is ready to dispatch and bluedart team will connect with you
I called them back on 29/08/209 saying that i have still not received any email from blue dart and they mentione they will escalate and you will receive the handset in 3 working days
And now today (03/09/19) 15 days passed, and
Today jeeves team also said wait for 2 days, when asked to connect with their supervisor they have mentioned they will to mention the same.

I had called atleast 6 times and in return there is no mail response there is no call back

I am very dissatisfied from them.

Flipkart should banned them as it is they spoiling their name and charging money. There is no ownership, no truth always lie is being told straight into your face.
If my phone is ready - why it is not dispatched yet.

Are you not getting money on your services on your day 1 when we register. So behave in a ethical way to provide services
Request to please help to expedite the same

Please solve my problem

Hello there as per my policy claim id[ad[protected]] under plan id jppoffk1045731
My device display was accidently damaged
Then i was egister a complaint for claim the insurarance at 13 aug 2019
Jeeves team said u need to send document i was sended
They take 6 days for verification and payment giving me a layment link.

But after that team jeeves said your device will be picked-up within 3 to 5 business day.
I called them regularly after 3 days interval
They promised in everry call

Wait for 2 to 3 business days
Your device will be picked up

After 7 days at 24/08/19
When i want to talk with their senior they said
Our backend team will be contact you within 2 day... But still i didn't get any call from jeeves backend team
And today (02/09/19) 14 days passed, and
My device was not picked up by team jeeves.
Today jeeves team also said wait for 2 days
They mention in their flipkart complete mobile protection policy your "device will be repaired within 10 working days".

Why???
Why they promissed me..
I am very dessatisfied from them
They wasted my a lots of time
Please solve my problem

Dear sir,
My phone has damged by headset problem.. I get warrenty through the invoice bill.. So please send my product invoice bill in my gmail.
Oder id : od[protected]
Mail id : [protected]@gmail.com
Service centre ask for the invoice bill for this product. Beacuse i have no hard copy bill for this product. So please send the invoice bill for my product. No any other option for me to repair my phone so please send the invoice of my product
Product is realme c1 and imei nmber is : [protected]. And my product order id is od[protected]. My email id is [protected]@gmail.com. So please send me the invoice bill of my product
Best regrads by shyam lal

As per the company's terms and conditions the phone has to be picked up within 2 days after you follow up the steps and pay them 1500 service charge. Though i paid it and then after also my phone wasn't picked up by the service partner. They were always and always telling me on call to wait for 2 days your phone will be picked but still nobody came for the pickup and it's been 14 days i've been through such torture.
I need a genuine fix for such torture from a company that only shows fraud to the customers.
My policy number - jppoffk2187051 (Plan id)
Please help me and provide me with better assistance, such fraud company which are disloyal to their customers should be punished.

I sent my asus zenfone maxpro m2 in repair as it was liquid damaged so i waited for 10 days and then i got a call from jeeves mobile care they said that they will refund me 80% of my mobile price as they could not repair the phone as no parts are available the person told me to submit my bank details and i did it within an hour and after that he told me amount will be refunded in my account within 5 days. So 5 days are over and no amount refunded to me till datedate my plan id is jppoffk1564817

Jeeves is disrespectful on delivering service to its customers, hence bad time management.
Complaint was registered on 5th aug. I was advised 1 weeks time for them to get the replacement of faulty power board. They informed me they recieved the replacement part on 20th aug. They keep promising to assign and send a technician everyday. They manage to send someone over today 29th aug. To replace the faulty part. But guess what? The replacement turns out to be faulty.
I am utterly disgusted with dealing with this service provided by jeeves.
I humbly request anyone in hierachy to fix this service provided by jeeves.
Have them increase their employees as i feel they are understaffed. And improve their customer experience as they need quality control on rendering their service.

(Asus zenfone lite l1) dear sir i call many times them but i got response only this number is unavailable and i paid 500rs for display broken charge also still i didn't get any solution for this problem and i called flipkart customer care also but they are telling me you wait for 24hr our customer service provider will get back you now what i do please give me this problem solution please

My complaint about your services it is the worst services i ever seen, this people dont hav mobile parts which they hav to repair yes thats right instead they ask to take 80% of money of brand new phone not even used for month such worst services you guyys give i advice more people not to buy any protection service from jeeves mobile protection
They dont even reply for one month just a harresment

Hello there as per my policy claim id ad[protected] under plan id jppoffk1114142, device was received at 20 - jun - 2019 12:00 pm. But even after 60 days of max period to repair my device.. I haven't recieve my device.. I had called manyexecutives but they always gaved me fake updates.. This felt me like cheated toward the protection policy... Please look into this matter as soon possible.. It was better to get my cell repaired in a local shop atleast they get it repair in less time..

Respected sir,

I have purchased a phone from flipkart vivo z1 pro imei:-[protected]
And also have the policy no:- jppoffk2179159
There is 20 days and still i didn't get any services from you even your employee refused to give insurance policy copy.
That means now i have to present the issue at consumer court.
Looking forward to your reply.
Complain id:- cmp[protected] on 5/08/2019
Cmp[protected] on 23/08/2019
Claim id ad[protected]
Another complain id cmp[protected]
Claim id ad[protected]
Flipkart complain no:-in[protected]

I ordered vu led tv (55-oa/55-oa v1) (Case id: finv-3mor3b-1vhep9-97mfjo-c5jnwqb) in flipkart and jeeves services privated ltd is the service alloted for us for the installation process and i received it on aungust 21. For past 3 days they ara saying the installation will be done within 48 hours. When i contacted the head off they said they would arrange for it. They just kept on postponding the installation process to august 26. Kindly check this

Fraud alert: my mobile redmi note 7s was liquid damaged and i asked them on 21st of july to pickup my phone... I paid 500 bucks extra when they asked.. It was picked up on 30th of july and i got a message that your mobile is received and we will repair and deliver it to you within 10 business days.. Today is 23rd day.. And they are saying all kinds of stories.. I am vexed by calling them daily.. I even asked for my mobile back in whatever condition it is... They said it is not possible... I feel cheated... Pls don't buy this warranty if you buy mobile from flipkart.. This is absolute fraud and worst ever customer service with all the fraudulent reasons.. My plan is jppoffk2074976 and claim id is ad[protected]... Dear jeeves, if you are unable to provide service to the customers.. Pls shut the # up and close the company...

Extended warranty plan jppoffk203528

On 22nd july, i registered a repair complaint call no: jokh[protected].

On 24th july, mobile was collected by blue dart awb: [protected].

On 2nd august, when i spoke to jeeves customer care executive regarding the status. I was told, mobile is under observation.

On 7th august, when i spoke to jeeves customer care executive (Vikas) regarding the status. I was told, i will get 80% refund of the mobile purchase price (22, 999/-), since they are unable to get the faulty part and fix the issue with the mobile. So he told me to email my bank account details & other details for the refund process and it will take around 3 days to get the refund..

On 9th august, when i spoke to jeeves customer care executive (Vikas) regarding the status. I was told, that the concern team will communicate back regarding the issue and it will be resolved soon.

On 10th august, i raised escalation i got reply within 72hrs my issued will be resolved and the responsible team will communicate to me.

On 14th august, when i spoke to jeeves customer care executive regarding the status. I was assured that my monday 19th august the refund will be processed.

On 17th august, i again raised complaint regarding refund to escalations. I was again replied back within 72hrs my issued will be resolved and the responsible team will communicate to me.

On 20th august, when i spoke to customer care executive regarding the status. I was informed it will take 5 more days. I again raised complaint regarding refund to escalations. I was again replied back my issued will be resolved and the responsible team will communicate to me.

Today 23rd august, still no response / clarification or refund

I called jeeves customer care atleast 6 7 times and emailed them around 5-10 times but there is no update from them regarding my phone pick-up.

Every time i call they mention there is some technical difficulty which is wiered as i do not understand how there can be technical difficulty for 1 whole month. And every time they assured me thaat within 48 hours my phone pick up will be done but it never happened.

I even talked wih one of the manager named "ragvendra" who said he will escalate it and get it done but again it never happened. I have paid for the service and i am not getting it.

My plan id is : jppoffk360299,

I have also paid the charges of 500rs which they asked. But even after that there is no serivce provided.

I am suing this company for fraud and harassment. It's been 4 months and they never picked up my phone. I have a dead phone for 4 months.

Plan id - jppoffk391923

No one is helping me in this company. I call them every day but no response. If anyone facing the same issue please email me. We will all together sue this fraud company.

First, they should start firing their lair agents.

I bought asus zenfone max pro m1 (6gb ram 64gb rom) from flipkart with one year protection plan. So when i got my screen damaged i called jeeves and paid 500 rupees and then handed over my phone for repair on 26th july. Now it has been 23 days still i didn't get my mobile back. Each time when i called to customer service, they are telling you will get your device with in 3days like that. Even i sent many mails but no use. Kindly look into this issue.
Details below
Plan id: jppoffk862245
Claim id: ad[protected]

Hi,

Policy # jppoffk222431

Is there any one who can attend to my case. I feel you guys (Jeeves) are very irresponsible towards attending complaints. The worst pathetic service offered.
You have failed in all aspects of your extended warranty agreement terms and conditions. Jeeves csr should learn their agreement poilcy.

My mobile was picked up on 12th july 2019.
15th july it was delivered to you.
On 17th july i received call from jeeves technician to understand the problem of my mobile. His number ([protected])
26th july as i did not hear back from you i called jeeves. Csr told me due to part unavailability it was delayed and in 4 days mobile will be shipped.
August 5th, again as no update from jeeves so i called. This time the csr tells me my mobile was shipped on 20th july.
Two different statements from jeeves.

Further on kindly listen to the recording of my communication with jeeves. Multiple time call gets disconnected and i cant write 3 hrs of conversation with sr. Csr samiullah. (Sorry if i spelled his name wrong). Finally i tell samiullah to email me for my product not serviceable, which he fails to do so by eod. I called on 6th spoke with samiullah and finally as i was very disappointed for jeeves lethargic response and miserable service i ended in choosing refund.

August 6th i send email for refund with cancelled cheque and invoice as requested to complete refund process.
Even after giving cancelled cheque leaf jeeves email me on 7th august asking for my bank details. How very irresponsible by jeeves.

In my email i asked for the amount that shall be refunded but no response.

14th august i call to know my refund status. Again after prolonged waiting on call with samiullah, i take his reply i. E to wait till friday[protected].
I clearly informed samiullah to call me on friday and take update from me. But he never called which has been the case even earlier. After repeatedly telling him to call, he did not call nor email.

17 august 2019 and i am still following up for my refund.

Regards,
Purvesh

I have already raised claim on my plan id-jppoffk1145602,
Also, i have already paid 500 processing fee on 5th july 2019 and my mobile picked up on 19th july but i didn't received my mobile back you are promised 15 days for repair but where is my mobile today is 41 day,
My claim id is - ad[protected]
Waiting from their side, no response since last 41 days,
I am called on their helpline number 10 times
Also, i dropped one mail on their helpline email id.
Please do the needful...

Due to accidental damage of my phone asus zenfone 5z on 7th june'19, raised claim as per cmp of jeeves bought along with phone from flipkart (Policy no jppoffk935535). Phone was picked on 10thjune and got it back by 5th july but wasn't completely repaired, its camera wasn't functioning properly.
So sent it back on 10th july and as per policy of jeeves was told that will get phone back within 10days.
But even after many calls to their customer care haven't got my phone back and they don't even care to tell the status or reason of delay. And their back-end team make a different story everytime, on 3rd aug was told phone will be shipped by monday (5th aug) then on 5th was told part wasn't available so now 2 days more for repair and by 7th phone will be dispatched or else will be marked for new phone.
But nothing happened on next call they even denied that their team gave me a call on 3rd aug or marking me for a new phone.
It's such a irresponsible behavior and sloppy attitude of jeeves.
Still i haven't got any explanation about delay in repair or status of my phone over mail. They don't even maintain a log for reason why is it taking so much time.. Its over a month now and i need my phone back.
Why do they sell this policy when they can't fulfill the commitments. Flipkart should stop stop selling it.
It's worse service ever.
I have already mailed so many times to jeeves-protect. Now its water over head.

And don't you dare to mail me that your my concern is highlighted to concern team as your concern team don't give # about it.
Just send me my phone back or am suing you guys for mental harassment charges as well. I have all the call recordings with your so called back-end team. Shouldn't have trusted you guys.