Jeeves Consumer Services Complaints & Reviews

This is to inform that my mi led tv 4a is not functioning properly since last week. I need it to be repaired as soon as possible.
So i want to claim service for it through the extended warranty plan which i purchased from you.
My tv is not working properly and it is not displaying the content available through the dish connection which is under the terms and conditions of the extended warranty plan. I bought it last year in june so it is still under extended warranty
I request you to repair it as soon as possible.
I live in house no.1, ward no.15, above adarsh medico., g. B. Road gaya, bihar.

Hii jeeves
My plan id is :- jppoffk1149726
I received phone :- 9 aug 2019 then i mail my phone back panel some scratches. Today 45 days complete but your company not solved my problem i send mail i call customer care number but not solved my problem
Reply me fast as soon as possible
Hii jeeves i receive phone 9 aug i send lots of many email after 9 aug please call me.
My policy number is:- jppoffk1149726
I received phone today 9 aug 2019 around 4:50pm
Phone back side so many scratches & 1dent
I send you photo
Please solve my problem & call me urgent basis
Thanks & regards
Prince verma

Hii jeeves
My plan id is :- jppoffk1149726
I received phone :- 9 mug 2019 then i mail my phone back panel some scratches. Today 40 days complete but your company not solved my problem i send mail i call customer care number but not solved my problem
Reply me fast as soon as possible
Hii jeeves i receive phone 9 aug i send lots of many email after 9 aug please call me.
My policy number is:- jppoffk1149726
I received phone today 9 aug 2019 around 4:50pm
Phone back side so many scratches & 1dent
I send you photo
Please solve my problem & call me urgent basis
Thanks & regards
Prince verma

The company is denying the service even though i have accidental claim and they are saying to me to wait for a month for the phone to be repaired which is not acceptable, their terms and conditions say if you opt for pick and drop service however they are not providing the option to visit the store which is even affecting my sister's marriage. Their supervisor named james is on the call and is very rude and said that raise the complaint, he even doesn't want to listen to the customer's queries.

I am not sure if they don't have a store in delhi that is captial region of india why they say that you have the option to visit the store to get is fixed faster.

Jeeves company policy 10 calendar day repair or replace and after 10 day 80 % value of purchase mobile.
But till time Jeeves company not provide my mobile or not give 80 % value of mobile.
Many time i m try but they don't reply
Detail of my mobile Asus Zenfone Max Pro M2.
Company picked 23 Aug 2019 till time not repaired. I have this issue to escalate to higher authority but higher authority also not solve my problems...
I already called more than 20 times but every time Jeeves executive told me please give us 24 hrs and i received two times call from back-end team but still mobile not repair.

And number of time they putting hold my call more than 25 minutes and after that call auto disconnected.

on 12th Sep 2019 i received call from back-end team executive name is Robert and he told me he will repair my mobile my today itself and dispatch also but still on 16th Sep 2019 i have not received any update and customer support asking gives us 1 day more to check with back-end team.

Policy Number:JPPOFFK1403562
Mobile : Asus Zenfone Max Pro M2

Hi,
I purchased extended warranty from jeeves (Ew invoice attached) for my new thomson tv (55 inches) which i purchased from flipkart (Tv invoice attached).

Due to technical problems with the tv, i returned my tv to flipkart and requested refund for extended warranty from jeeves on 27/8/19.

Multiple reminders sent on 28/8/19, 30/8/19, 3/9/19, 11/9/19 but refund has not been processed though it was promised that it will take 4-5 business days. I am still waiting to hear from them and seek resolution. Please refund my money asap.

Invoice details:
Nature of invoice: original
Invoice number: invdg-f0-
4ukwz8sh7fmvmpkdy8gejmdwr[protected]
Invoice date:[protected]:00:00

Regards,
Aditya

My mobile is purchased on flipkart with jeeves insurance so my mobile small speaker problem they say pay 500 rupees im told to they ok my is picked on27th august today is13th september my mobile did not get i'm called customer care they are not responding they are all saying came in two days many many times they did nit giving tracking id how to we track our mobile

I have purchased extended warranty for my Kodak LED TV from Jeeves through installation guy. It was told to me that I will receive a warranty voucher and receipt on my email address. Payment was online through their payment gateway Razor-Pay. I provided Payment confirmation and SMS screenshot to their email ID: [protected]@jeeves.co.in. Transaction happened on 16th August 19. I am chasing Jeeves over customer call number and frequent reminder on email. They are not responding to email. If we call the customer care number they says it will take 48 hr. but this 48 hr. never happened in last 25 days.
When I called them and asked them to talk with their senior or next level of escalation either they cut the call or transfer it to colleague sitting next to them.

I have taken a mi led tv 4a 43 inch on 02 jun, 18 and 2 years extended warranty by flipkart protect sold by jeeves consumer services which is valid till 31 may, 2021. Now 1 year of mi warranty is over and jeeves warranty have started and bad luck that my mi led screen display is not working. I cannot see anything on my mi led. So as i have purchased additional warranty from jeeves i have contacted them on 05 sept.19 but to my frustration the company is not sending any engineer to visit and check the problem in the mi led. They keep on rescheduling which is frustrating and looks like cheating. Need action against this company and need a engineer visit asap.

Dear sir,
I raised my claim with id ad[protected] for my mobile 'oppo reno 10x zoom' on 15th august 2019. Payment was done on 16th august 2019.

After my extensive follow up, device was picked up on 24th august i. E., after 8 days. As per the tracking id, device got delivered in service centre of jeeves on 29th august 2019.

After passage of more than 18 days (12 working days) i couldn't even get the status of my device. I called more than 100 times to customer care of jeeves during the last approx one month.

I am in extreme crisis as my mobile is not returned back to me after lapse of maximum days as promised by jeeves. I made several communication via email with jeeves but to no resolve.

Kindly look into my case.

I Have Jeeves mobile protect insurance from Flipkart, I have purchased the mobile from Flipkart and also bought Jeeves insurance with it. My phone screen got broken accidentally. I have complained about this and register the claim on June 10. My claim is approved by Jeeves team and the customer care executive inform me that my phone will be picked in three days. But my phone is still not picked. However, I have already registered many complaints from the last 90 days. I have a long trail of email with Jeeves team assuring that this will be resolved soon. Please let me know how it can be resolved and how my phone will be picked up?
Worst services ever I receive from the insurance company. I regularly call customer care every time I receive same response that this will be resolved soon. My policy number is JPPOFFK666124. Please help me if they can not pick up my phone and then let me know the address so i can ship myself.

Dear sir
Jeeves company policy 10 calendar day repaire or replace and after 10 day 80 % value of purchase mobile.
But till time jeeves company not provide my mobile or not give 80 % value of mobile.
Many time i m try but they don't reply
Detail of my mobile xiaomi mi a1.
Company picked 24 aug 2019 till time not repaired. I have this issue to escalate to higher authority but higher authority also not solve my problems.

Deep j patel
[protected]@gmail.com

Device number: [protected]
Policy number : jppoffk744274
Plan id jppoffk744274
Claim id ad[protected]

I purched samsung s8 as well as 1 year mobile protection package on flipkart but now mob display is demage and some charging problem on my device. I already paid claim charges on jeeves protection and complete all the documentation. But jeeves do no give any further guidence or responce. I kindly request you please as soon as possible solve my problem. All the details mension below.

Sir my name is rinku aggarwal i buy a smartphone asus zenfone it is not working properly so i call service center. They pick my handset from 18.8.19and tell returned it with in 10working days. Then after i context through toll free no about the st. Atus my hand set but they set a
Fter26august they have no information update about my hand set and nobody returned it since yesterday. Please sir help me to return back my handset thank u

I have requested for cancellation of extended warranty on 14th august 2019. I have received a reply through an email to share the bank details for processing the payment, which i have shared on the same day to them.

On 20th august i have received another email where they have mentioned you will get your refund amount in next 02 business days.
After completion of 02 days, i have taken regular follow-ups, where they are saying again n again to wait next 24 to 48 hours.

On 27th august again i have received another email where they have mentioned you will get your refund amount in next 02 business days.

Now continuously following up on regular basis but not receiving any update regarding my refund amount.

I have requested for cancellation of extended warranty on 14th august 2019. I have received a reply through an email to share the bank details for processing the payment, which i have shared on the same day to them.

On 20th august i have received another email where they have mentioned you will get your refund amount in next 02 business days.

After completion of 02 days, i have taken regular follow-ups, where they are saying again n again to wait next 24 to 48 hours.

On 27th august again i have received another email where they have mentioned you will get your refund amount in next 02 business days.

Now i m continuously following up on regular basis but not receiving any update regarding my refund amount.

Hii jeeves
My plan id is :- JPPOFFK1149726
I received phone :- 9 mug 2019 then i mail my phone back panel some scratches. Today 25 days complete but your company not solved my problem i send mail i call customer care number but not solved my problem
Reply me fast as soon as possible
hii jeeves i receive phone 9 aug i send lots of many email after 9 aug please call me .
My policy number is:- JPPOFFK1149726
I RECEIVED PHONE TODAY 9 Aug 2019 around 4:50Pm
Phone back side so many scratches & 1dent
I send you photo
Please solve my problem & call me urgent basis
Thanks & Regards
PRINCE VERMA

I filled a complaint about my mobile which had liquid damage on 10 August 2019. Then on 25 August I got call from Jeeves they told me cannot repair my mobile as no parts are available so they told me they will give 80% refund of my mobile amount within 5 days.
But it has been 10 days and no refund us given to me and whenever I call customer care they give me different excuses every time.
I demand my refund as soon as possible otherwise I will have to take legal action.
My name is Aadesh Saraswat and my mobile number is [protected].
My claim id is AD[protected] and my plan id is JPPOFFK1564817.

Hello there as per my policy claim id: iw[protected]] under plan id jppoffk1278013
My device display was accidentally damaged
Then i registered a complaint for claim the insurance at 13 aug 2019
Jeeves team said u need to send all relevant documents which i send them
They take 6 days for verification.

My device was picked-up on 19th aug 2019

I called them regularly after 5 days interval on 25/08 2019
When i want to talk with their senior they said
Our backend team will be contact you within 2 day... But still i didn't get any call from jeeves backend team.
I called them back on 27/08/2019 - they told the device is ready to dispatch and bluedart team will connect with you
I called them back on 29/08/209 saying that i have still not received any email from blue dart and they mentione they will escalate and you will receive the handset in 3 working days
And now today (03/09/19) 15 days passed, and
Today jeeves team also said wait for 2 days, when asked to connect with their supervisor they have mentioned they will to mention the same.

I had called atleast 6 times and in return there is no mail response there is no call back

I am very dissatisfied from them.

Flipkart should banned them as it is they spoiling their name and charging money. There is no ownership, no truth always lie is being told straight into your face.
If my phone is ready - why it is not dispatched yet.

Are you not getting money on your services on your day 1 when we register. So behave in a ethical way to provide services
Request to please help to expedite the same

Please solve my problem

Hello there as per my policy claim id[ad[protected]] under plan id jppoffk1045731
My device display was accidently damaged
Then i was egister a complaint for claim the insurarance at 13 aug 2019
Jeeves team said u need to send document i was sended
They take 6 days for verification and payment giving me a layment link.

But after that team jeeves said your device will be picked-up within 3 to 5 business day.
I called them regularly after 3 days interval
They promised in everry call

Wait for 2 to 3 business days
Your device will be picked up

After 7 days at 24/08/19
When i want to talk with their senior they said
Our backend team will be contact you within 2 day... But still i didn't get any call from jeeves backend team
And today (02/09/19) 14 days passed, and
My device was not picked up by team jeeves.
Today jeeves team also said wait for 2 days
They mention in their flipkart complete mobile protection policy your "device will be repaired within 10 working days".

Why???
Why they promissed me..
I am very dessatisfied from them
They wasted my a lots of time
Please solve my problem