Jeeves Consumer Services Complaints & Reviews

Dear sir madam
I have purchased mi led tv 43 inch pro. And the message come from flipcart the person. His name kalpesh gandhi his mobile number [protected] has come on 20/july /19. We was take leave for installation and waiting at home for installation he was not come and also not taken our call. And evening he taken call and tell i m not coming today. I m coming tomorrow 21/july / 19. Today also he had not come or not taken a call....

I have not received the refund amount yet, it been more than 3 weeks still not received the refund amount. I have given them the account number and they have transfer amount to the wrong number, so now i have given the updated account number, they always say backend team will call you back and i am waiting since 3 weeks still not received the call.
When i call the customer care, they say we don't have any access, backend team will...

So sir i tell you everything thing in brief.
१ महीने पहले मैंने flipkart से एक फ़ोन ख़रीदा था। जिसका दाम कुल 8999 है। तो मुझे उसके display में कुछ प्रॉब्लम आ रही थी तो मैंने रिटर्न फाइल की पहली बार में अनलोगो ने...

I bought a mi android tv from flipkart on july 8 and the installation date was scheduled for july 9, afterwards july 10. I have took all these days a leave from my job and waited for the technicians to come and install the product. They didn't come for these days and rescheduled a date for july 14th for installation when i contacted their office at jeeves service center, no.47/802a, vaduthala gate, p. O. Cochin - 682023, cochin, kerala. br...

My phone was picked up on 18th June 2019, delivered to jeeves on 21st June, today its 10th July, still, my phone is not repaired.

claim id AD[protected] under plan id JPPOFFK345390

Repair and return my phone ASAP. I will go to consumer forum if I don't get back my phone within the next 1 week.

Your policy states 10day repair or replacement, it's already 20 days, where is my phone, return my phone...

I bought a realme 3 handset with defective battery. I raised a refund request in flipkart. A technician from jeeves came and tested the device. He did nothing and said the phone is fine. He left and rejected my request. I again raised the request. They scheduled the same guy to test my mobile. When i called him to schedule a time visit me... He said i will come by 5.30 pm and blocked my number... I was calling him for 3 day.. And he picked...

I purchased my Real Me 2 Pro mobile from Flipkart with Jeeves complete mobile protection plan (JPPOFFK803808)and as my phone slipped from hand and the front screen was damage thus contacted Jeeves, they firstly conveyed to pay INR. 500 as processing fee to proceed further even it was under insurance active plan, as was almost only 6 months old. Further for pick up only they took 2 weeks and was finally picked on 04 June 2019 & got written...

I bought a vu tv from flipkart and 2 years extended warranty from jeeves. After 1 and half year mother board of the tv got defected and i raised complain to fix it on 8th june. After submitted my documents with jeeves a service man comes on 12th june and takes that mother board with him saying he will come with new mother board within 5 days. After one week i called customer care they have no information about my part. It took 20 days to...

I had purchased redmi note 4 from flipkart and had opted for extended warranty plan. My phone screen was having color split issue so i registered my phone for repair under warranty. Jeeves took my mobile phone on 11/6/2019 since then i had been chasing to get my phone back and what i get is one week time to watch.
My plan claims replacement if not able to repair within 10 days...

Dear Team,

I, Mrs. Sowmya would like to bring following things to your notice.

I purchased POCO F1 - Mobile (order number - OD[protected] along with FlipKart Protection invoiced on 27/04/2019 and received on 28/04/2019 (Invoice ID -FAB0D[protected]) . However the mobile encountered some software issue on 29/05/2019.

Therefore i returned the mobile for service under FlipKart protection...

They took my phone on 19 of june and now its 4 july, but there is no sign of my phone and they are asking for 5 more extra days. Till then my vacations will be ended and need to move to other place for my studies. This happening have badly impacted to my experience with this company. Further, there will be no future transaction with there services and i will not recommend this services to anyone. I am suffering a loss of time and money due...

Hello jeeves my policy number is jppoffki566918 around 26th march i had filed a accidental damage insurance and i had registered for it and done all the required details and also paid rs 500.in the month of april i had called around 10 times regarding my pickup. No one in your company was least bothered about it and always used to tell me to wait for 24 - 72 hours same thing happend in may still my phone was not been picked up i had called...

My policy number is jppoffk455192
Redmi note 5 screen got broken.
I have called jeeves customer care
They asked me to give alternate number they said to upload a video from a link they sent to alternate mobile number. Didnt get any message on that.
Gone to jeeves customer service centre
They asked me send a email with photo of phone.
In the email they have reverted again to call the customer care.br...

The pick up is not initiated when i call them they keep on saying 48 hrs
It's been 2 weeks now.
Fraud company
They took my rs 500 also
The customer service is # bad
I am thinking of lodging a consumer case

What the profit of doing this insurance then also paying 500 bucks for wasting time on calls with no results.
Customer care executive don't know anything just they say ur name...

I had purchased an insurance policy(or one year screen protection plan) for my smart phone, which was I bought during July18. Now the phone has screen damage and I have registered my claim on 22nd june19. But they are not sending the link to upload the video of damaged screen and other information like Bank account details, ID proof. I have called them regarding this on 24th and 27th June 19, but the response is negative.

Claim...

Myself navneet bhardwaj
I buyed honor 10 mobile from flipkart with jeevas flipkart protection plan..
In may i registered complaint to jeevas for physical damage and water damage of my handset, and i paid dem dere 500 fees as per norms.
Then they sent courier boy to my home fto pick up handset, den i sent them mail dat i am out of town kindly reschedule my pick up.
On the other hand i recently buyed new led 55...

I was register my complain on 3 june and pay on 8 june and my device was picked up on 11 june.
I facing many problems here they are not response of my emails and calls they says our backend team will contact you within in 42 hrs day or shortly but didn't get any call from jeeves.
And they are not confirming the date of my device when its repaired or device
I request you to kindly give my device
Plan id - jppoffk1191387...

People of this company are so unprofessional that they are not providing information correctly.
I registered complain on 08th june 2019,
Paid 500 on 08th june 2019
Sent mobile for repair on 11 june 2019.
Mobile not yet received till now "26 june 2019".
As per their policy they should deliver the device within 10 business days. Whenever i cal to know the update they just say "we've intimated our backend...

Just keep the damn money. Return my phone asap. Or else i'm suing the company. You have no idea how viral i can get this issue and the fraud you all are pulling here. And if the phone isn't returned back in the same condition as it was sent and if the same crack isn't on the phone, consider yourself in jail time.

And don't you dare reply "jeeves consumer services customer support has been notified about the posted complaint."...

People of this company are so unprofessional that they are not providing information correctly.
I registered complain on 15th may 2019,
Paid 500 on 18th may 2019
Sent mobile for repair on 22nd may 2019.
Mobile not yet received till now "24 june 2019". 1 month 2 days.
As per their policy they should deliver the device within 10 business days.
No portal to see update of my insurance policy. Whenever...