Jeeves Consumer Services Complaints & Reviews

Dear sir/ma'am,

I would like to inform you that already your many business day has gone around more than 20 days and i am waiting for my mobile pick up and i want to know, when my mobile is pick up by courier and when it's will be delivered. I am already paid your processing charge rs500.

Kindly do this asap.

Plan id jppoffk1935735,
Claim id ad[protected]

None of the hdmi ports are working and the manufacturer warranty on the product is over so hence complaining because i had availed two year extended warranty from flipkart during purchase and would like to get the issue resolved asap. Please resolve the issue as soon as possible since it is very hard to contact the service centre and there are no direct contact methods available and multiple phone calls and emails have to be made to get a simple issue resolved. Thankyou

Hi all,

I am using moto e4 plus with jeeves warranty, and i have sent one time for service and i received the screen damaged so again am trying to reach through mails and phone calls but no response with the team for service. Every time they have standard quote technical team will contact you within 48 hours but never ever i received calls. Almost 6 month follow up no response. I have all the documents and recorded voice call. I will process for the next time.

This is very cheating company tie up with flipkart and cheating the customer.

Invoice number # fabbmr[protected]
Plan name extended warranty 2 year by flipkart protect
Plan id jppoffk293712
Plan start date may 15, 2019
Plan end date may 14, 2021
Device name vu 80cm (32 inch) hd ready led tv
Device model 32d7545
Device serial number bt810ewd02069

I raised complaint on 31-dec-2019. Still not getting any proper reply. Even no one contacted me through phone but they are finalizing the issue. I don't know how can they are work. Very very poor service.

I have registered my claim request AD[protected] and paid Rs.1000/- and device was picked on 23-Nov-2019.

After that i have customer care many times and i will get same reply saying "wait for 48/72 hours, backend team will contact regarding status", till now no update and it is more than 40 days.

I have mailed to them and i got reply saying concerned team will contact me.

Please help in getting my device back.

Policy no jppoffk1485508 mobile protection plan. I have purchased my redmi note 5 pro gold 64gb model from flipkart with jeeves complete mobile protection plan. Theft happen with my mobile and same complaint raised with jeeves helpdesk. Provided all necessary documents. I have provided them online copy on mobile lost complaint with hadapsar police station stamp on it. They are not accepting this document, and demanding fir copy u/sec 154...

Order ID:
OD[protected]

Order Id-OD[protected]
Return Id-[protected]

i have ordered a bed from flipkart, after a day installation guy from jeeves arrived and outsmarted us to somehow put small accesories into his bag (accesories like plastic legs for support and caps to hide the screws) and even took away the manual with him.

the installation guy said that those accesories wont come with the given bed and we need to buy separetely in the market, where the fact is that such accesories wont be available in the market.

he wanted to sell such accesories to us hiding from the package contents we recieved.

this issue has disturbed my routine life to a great extent, effecting peace and harmony in my home.

as a customer are we supposed to be attentive while someone is installing the product or is the installation guy supposed to show some responsibility to perform work for what he is trusted by customers.???

I request to penalise the installation guy for his breach of trust

I have claimed for my mobile servicing, it's more than 10 days from the day the phone was collected from me, there was no proper response or proper information regarding my phone.
When i called them on 23rd dec they told me mobile servicing was done and will be get shipped by 23rd itself and i will receive tracking details.

When i called them on 24th dec they told me mobile servicing was done and will be get shipping id by 24 itself.

When i called them on 26th dec they told me the same i asked them to transfer the call to higher officials, they transferred to pooja and she promised me that i will get my mobile by monday 30th dec else she asked me to call them and ask her to connect to her.

And when i call the customer service on 30th they were refused to connect the call with her and later after long wait they connected to manager named vijay the he answered that mobile was not serviced because they are waiting for some parts.

This is what happening from past one week.
Kindly please resolve the issue.

I was facing some problem with my mobile which was under protection plan of jeeves. For the initial 10 days i was unable to contact them as the automated call service was getting disconnected automatically. After repeated trials i got connected and registered my complain. The complaint was attended after 5 days in which they took my mobile for service. Now it's over a week i have not got any update it and am unable to contact them. It was promised that all the service will be executed within 10 days from pickup to delivery. But till date there is no response. My mails are getting bounced by their email ids.

My name is Harpreet Singh.

I had purchased a 43 inch led tv from flipkart on 30/05/2018. The make of tv was vu and model # was 1F2UA23568 serial number TVSEVAGETYQGY6HV.
The tv was installed by jeeves at my home.

At the time of installation i have purchased an extended warranty of 2 years as suggested by the installation executive of jeeves for an amount of Rs. 2, 340.00 through paid through UPI mode (UPI...

Plan id-jppoffk942778
Request id-cmp[protected]
Still did not ge the resolution and it is been two months i am suffering from their servic.

Every time they take mobile for repairing they repair one thing and destry another thing.
Its been three times i have submitted my mobile and got back without resolution.

Fraud making company.
All executives lies as customer get irritatete

From Flipkart, I had bought a Bajaj microwave oven with an extended warranty of two years from JEEVES.
Now that the Microwave oven has stopped working, Jeeves is not responding to set it right.
The warranty is unqualified and without any exceptions or riders. Jeeves has been behaving mischievously and avoiding their responsibility. I would suggest your good offices to publish this kind of response widely in public to make them wary of Jeeves
What is the solution to this inappropriate?
JEEVES has assigned it 9J12EWMBSCJ-0429309
Kaushal Malhan

Hi,

My tv stopped working on dec 18, 2019. I called jeeves for extended warranty and submitted documents. The next day technician came and told screen display is gone and 80% of the value will be refunded.

Now on following with the customer support team, they told that they are trying to get defective item replaced and waiting.
For last 5 days they are saying the same thing and telling to wait for 15-30 days.

I want a strict action should be taken against them for making people fool and keep following.

Since, it is type of insurance, but this people are cheating.

I request people to stop buying from flipkart and taking jeeves insurance, since the product will stop working on completing 1 year.

— forwarded message —
From: sumesh panicker
Date: tue, 19 nov, 2019, 2:42 pm
Subject: fwd: payment of rs. ₹ 1930 is successful (Via razorpay)
To:,

We have made the payment as per the mail below for additional 2 years warranty for mi tv.
But even after 2 weeks we haven't received the documentation for the extended warranty.
So kindly refund the amount of rs 1930/-.

Regards,
Robert rodrigues

Through flipkart, i had purchased a microwave oven of bajaj make with the manufacturer warranty of one year.in addition i signed an extended warrannty for a period of two years with jeeves.
After the expiry of manufacturer's warranty, the unit started giving trouble and stopped working.
Numerous complaints were made to jeeves followed by a visit from their technician also, but they are highly reluctant to honor their warranty and have suggested to get the repairs done from the manufacturer on a payment basis.
This attitude is highly deplorable and through your columns i would suggest to the consumers to be extra cautious in dealing with jeeves and as a last resort would request your good offices to pressurise jeeves to honor the warranty.
Thanks
Kaushal malhan mob: [protected]

They are giving excuses for the delivery of my device they are saying again and again for waiting me for 5 to 7 days can you guys make them to return the device and not making fool to the costumers and they dont have a right to kept the device after 10 days but this is the biggest fraud company they know how to handle the law and their policies they dont think about the costumer happiness or sadness they just know how to make them sad because they think citizens of india doesn't have any of work they are only for waiting for their devices and company is giving excuses and excuses again and again that's why please close this company this company is making sad me and many more person who are waiting for their devices and the biggest and worst company is flipcart which is giving us this policy of jeeves and now I feel that this is totally fault of flipcart which preferred us this policy that make me waiting and sad please help me if their is any law please do karma (even they dont want any excuse from the costumer if they need to collect their parcel from their service centre if we need our device in legally 10 days this is the policy when we need our device from their service centre they they talk about their policy that this is not possible they picked my device on 12 november 2019 and today is 19 december 2019 this is the truth of this company they dont need their costumers happy they just need money for their policy that's it if anyone one is here to help me and person which are facing policy like this my device is nubia red magic 3 please do karma

Complaint registrated in october 2019, technical support on my vu tv,

After the following technical support took 15days to revert later tv part is not available, tv would sent to company & will claim refund

Defective unit was picked on 22nd november 2019
As per their tat, refund will be process on 7 to 8 working days

Now it's been near to month, jeeves are not responding my mails, nor customer care are updating the refund status

Thanks
Niteshh waghela

Please help me they picked my phone on 12 November 2019 and not giving me back today's date is 18 December 2019 whenever I call them they always says for wait for 72 hours why they are not giving my phone back they just have 10 days policy for returning the phone back to costumer but they didn't they dont have the fear of law and our constitution they thing that costumers are fools and not respecting the costumer properly and even not giving the right information someone is saying phone is on repair stage some one say on dispatch stage

Reference is made to complete mobile protection plan - (Claim id: ad[protected]). My resistered mob no. [protected]
My claim was registered on 15 oct 19 and the phone was picked up on 23 oct 19. As per your consumer policy, phone is to be delivered back within 10 to 15 business days. However my phone has not been delivered yet. I have repeatedly approached your customer care wherein i have been told that my phone is holded for approval or with dispatching team. By saying this they are continuously manuplating me from last two months. I have also emailed my issue several times at [protected]@jeeves.co.in now they have stopped replying my emails also. Kindly look into the matter and please check my email which i have sent at [protected]@jeeves.co.in.

Sir,
I claimed a insurance i. E (Real me 2 handset) on october 9 and they took the device on october 15. But later i get to know that, they wrongly claimed on iphone 6s. I discussed with them also and solved on around 20 october on the same day they said, surely we will deliver the realme 2 within 48 hours. Still we didn't got any call from them. Whenever iam calling they're simply saying that, wait for 48 hour, but around 2 months completed. I called to them 20 to 30 times but they are singing the same song "wait for 48 hours".
Iam really upset with the flipkart jeeves.
Whether they are giving the refund or not.. I never seen this type of service.
I completely believe in you, please solve the issue and let them deliver my device as soon.
I didn't got any call from flipkart jeeves