Jeeves Consumer Services Complaints & Reviews

I had replaced my redminote 5 display under complete protection plan last year march'19 within few weeks the display came out from right corner without damaging the screen. (Note: screen is not cracked, only the pasting was not properly done when it was given for first servicing) my protection plan then expired & immediately extended warranty started as during purchase of mobile i had availed both plans. I blamed jeeves for not pasting the screen properly at first instance, after lot of exchange of mails and proof they accepted my request and considered to repair under extended warranty plan which is still active till march 2020.. Now they took my phone for repairing and it is still not repaired since 3 weeks now. After calling them and mailing them regularly they are giving me standard reply of waiting for 48hrs or at times they tell me that screen is not available wait for 48hrs. I mean since 3 weeks they are still waiting for new screen to come from mi. It is 1.5years old model so screen should be available somewhere. Now days you get screen of product older than 2 years. Sometimes i wonder, are they making an iphone of my redmi note 5?. Mr arun from jeeves is marked in that mail who i think is head of escalation department. But he has no courtesy of replying to my mails or looking into it. I dont know why his name is there in the escalation list when he does not bother to reply. Jeff bezos from amazon have his own team of replying to customer when the mail is marked to him. You need to learn something arun!
I am youtuber of more than 2 million subscribers. Such pathethic service will be highlighted in my channel. Flipkart is tied up with pathetic company like jeeves. I should get new phone (Redmi note5) as they spoiled my display during first service under complete protection plan. Now under extended warranty plan they are not bother to repair it instead delaying it by saying the screen is not available. Most of the xiaomi service centre have redmi note 5 displays/lcd screen but jeeves is unable to get it. Wow!

I bought a mobile phone from flipkart on jan 21st and few days later i placed for replacement due to heavy heating issue. Flipkart told there will be tech visit from jeeves. I waited for few days but nobody came and the replacement was rejected.
Then again i placed for replacement. After few days a technician came and said it has high heating issue and will get replacement. That day night i got message from flipkart saying replacement rejected. Then again i placed for replacement and no technician contact me and today morning i got a message saying replacement rejected.
This 3rd time flipkart and jeeves playing with me.
Cheating me.
I want my product replaced as soon as possible.
I am being mentally disturbed by their actions.
Please help me get my product replaced or else my life will be in very bad condition as i bought this phone with my many years savings.
My contact number: [protected]

[protected] register mobile number go and check why i am complaining about the service. I have paid ₹500 extra as your executive instructed over the amount you normally charge wile purchasing. I had registered my complaint 1st on month of december now february running but still my phone has not been picked up from your end. I had a called more than 12 times and every time the executive is saying wait for 72 hours your mobile will be picked up.

Registered number:[protected]

I have taken the 2years extended warranty by jeeves for my tcl ifalcon tv and registered a complaint that the tv was not working.. Jeeves changed the mother board of the tv today after 15days and still the tv sound is not proper and the display is blur. Previously it was dolby but the tv volume is bad and low.

Also while restarting the tv previously it use to display ifalcon but not tcl is reflecting

My issue has not been resolved in 15 days and it is clearly written in the policy if not repaired within 30 days the product will be replaced.

So now either replace my tv or get the tv fixed asap

Already 25 days are over as i have registered the complaint on jan 12

It is very clearly written in your policy that if the service or the product is not repaired within 30 days by jeeves refund or replacement will be initiated.

Pathetic and third class service provided by jeeves. Tv was delivered on 27th and tv installation by jeeves was designated on 29th. From 29th i am receiving messages on a daily basis that their executive is unable to reach out to me and they will try to connect again. Recently i have been receiving their numbers, upon calling they deny straight and say someone else will be coming.

This has continuing till date, every day either i get a new number or an absurd phone call where your customer executive give lame reasons and delay the installation.

Experiencing this level of installation service, i wonder how pathetic and unprofessional jeeves would be if i come across any issue with my tv some day.

Case id - finm-72e3u5-binpn6-2d7neg-3s6byu2

I am also seeing multiple customers like me who are struggling and are stuck with such third class company who is not ready to take ownership for their third class so called service. They should oblige us all by withdrawing their name from flipkart and let flipkart give the tender to some worthy organisation.

Hi team, i had taken mobile protection plan from jeeves and now while i am claiming then jeeves is taking extra processing fee and not mentioned in their term and conditions and need your help that how they can take such amount of not mentioned. A few months back i purchased a mobile from flipkart and taken protection plan on that but right now the product got damage and when i applied for my mobile insurance then they asked for processing...

Hi team,

The complete protection plan is provided by jeeves consumer services.

When i read their reviews, they were horrible, pathetic and worst customer service.

If this is the case, why flipkart has a tieup with them for servicing for their products which you sell.

Action needs to be taken against the way they provide service or else we will need to escalate further.
br...

Worst, worst, worst, worst, worst, worst, your service man really worst... My ac not cooling problem. I'm compliant registered with livpure customer care next day jeeves consumers service appointment fixing message, technician name and number scheduled display in my mobile but not coming service man my site, daily update reschedule but not coming technician & my call not bick technicians, please solve the my problem...

TV installation pending since 6 days

Service request number for the Installation and Demo with jeeves consumer services private limited is FINT-1UCZH1-JCHER2-81ENAU-H10DLXD.

ordered tv on flipkart.

Tv delivered on 10 jan 2020. installation due was 13 jan 2020

no resolution. bad experience. help

TV installation pending since 6 days

Service request number for the Installation and Demo with jeeves consumer services private limited is FINT-1UCZH1-JCHER2-81ENAU-H10DLXD.

Dear sir/ma'am,

I would like to inform you that already your many business day has gone around more than 20 days and i am waiting for my mobile pick up and i want to know, when my mobile is pick up by courier and when it's will be delivered. I am already paid your processing charge rs500.

Kindly do this asap.

Plan id jppoffk1935735,
Claim id ad[protected]

None of the hdmi ports are working and the manufacturer warranty on the product is over so hence complaining because i had availed two year extended warranty from flipkart during purchase and would like to get the issue resolved asap. Please resolve the issue as soon as possible since it is very hard to contact the service centre and there are no direct contact methods available and multiple phone calls and emails have to be made to get a simple issue resolved. Thankyou

Hi all,

I am using moto e4 plus with jeeves warranty, and i have sent one time for service and i received the screen damaged so again am trying to reach through mails and phone calls but no response with the team for service. Every time they have standard quote technical team will contact you within 48 hours but never ever i received calls. Almost 6 month follow up no response. I have all the documents and recorded voice call. I will process for the next time.

This is very cheating company tie up with flipkart and cheating the customer.

Invoice number # fabbmr[protected]
Plan name extended warranty 2 year by flipkart protect
Plan id jppoffk293712
Plan start date may 15, 2019
Plan end date may 14, 2021
Device name vu 80cm (32 inch) hd ready led tv
Device model 32d7545
Device serial number bt810ewd02069

I raised complaint on 31-dec-2019. Still not getting any proper reply. Even no one contacted me through phone but they are finalizing the issue. I don't know how can they are work. Very very poor service.

I have registered my claim request AD[protected] and paid Rs.1000/- and device was picked on 23-Nov-2019.

After that i have customer care many times and i will get same reply saying "wait for 48/72 hours, backend team will contact regarding status", till now no update and it is more than 40 days.

I have mailed to them and i got reply saying concerned team will contact me.

Please help in getting my device back.

Policy no jppoffk1485508 mobile protection plan. I have purchased my redmi note 5 pro gold 64gb model from flipkart with jeeves complete mobile protection plan. Theft happen with my mobile and same complaint raised with jeeves helpdesk. Provided all necessary documents. I have provided them online copy on mobile lost complaint with hadapsar police station stamp on it. They are not accepting this document, and demanding fir copy u/sec 154...

Order ID:
OD[protected]

Order Id-OD[protected]
Return Id-[protected]

i have ordered a bed from flipkart, after a day installation guy from jeeves arrived and outsmarted us to somehow put small accesories into his bag (accesories like plastic legs for support and caps to hide the screws) and even took away the manual with him.

the installation guy said that those accesories wont come with the given bed and we need to buy separetely in the market, where the fact is that such accesories wont be available in the market.

he wanted to sell such accesories to us hiding from the package contents we recieved.

this issue has disturbed my routine life to a great extent, effecting peace and harmony in my home.

as a customer are we supposed to be attentive while someone is installing the product or is the installation guy supposed to show some responsibility to perform work for what he is trusted by customers.???

I request to penalise the installation guy for his breach of trust

I have claimed for my mobile servicing, it's more than 10 days from the day the phone was collected from me, there was no proper response or proper information regarding my phone.
When i called them on 23rd dec they told me mobile servicing was done and will be get shipped by 23rd itself and i will receive tracking details.

When i called them on 24th dec they told me mobile servicing was done and will be get shipping id by 24 itself.

When i called them on 26th dec they told me the same i asked them to transfer the call to higher officials, they transferred to pooja and she promised me that i will get my mobile by monday 30th dec else she asked me to call them and ask her to connect to her.

And when i call the customer service on 30th they were refused to connect the call with her and later after long wait they connected to manager named vijay the he answered that mobile was not serviced because they are waiting for some parts.

This is what happening from past one week.
Kindly please resolve the issue.

I was facing some problem with my mobile which was under protection plan of jeeves. For the initial 10 days i was unable to contact them as the automated call service was getting disconnected automatically. After repeated trials i got connected and registered my complain. The complaint was attended after 5 days in which they took my mobile for service. Now it's over a week i have not got any update it and am unable to contact them. It was promised that all the service will be executed within 10 days from pickup to delivery. But till date there is no response. My mails are getting bounced by their email ids.

My name is Harpreet Singh.

I had purchased a 43 inch led tv from flipkart on 30/05/2018. The make of tv was vu and model # was 1F2UA23568 serial number TVSEVAGETYQGY6HV.
The tv was installed by jeeves at my home.

At the time of installation i have purchased an extended warranty of 2 years as suggested by the installation executive of jeeves for an amount of Rs. 2, 340.00 through paid through UPI mode (UPI Reference no pay_AHnabA2pcWwnDG).

However Jeeves customer services has not provided me with any warranty certificate of this amount. I just have the payment receipt of it and I have followed their customer care number and have dropped several emails to Customer support and Extended Warranty team too. But till now i have not received any EW Certifacte.

I request you to take up my grievance against Jeeves on an urgent basis and help me to get an extended warrant card.

Thank you
Harpreet Singh
Plot No 9, Guru Nanak Vihar,
Chander Vihar, Nilothi. 110041. Sunil
dairy road. Near Amrit Associates
and Opp Simran Tent House.,
Chander Vihar.
New Delhi 110041 Delhi
Phone: [protected]

Plan id-jppoffk942778
Request id-cmp[protected]
Still did not ge the resolution and it is been two months i am suffering from their servic.

Every time they take mobile for repairing they repair one thing and destry another thing.
Its been three times i have submitted my mobile and got back without resolution.

Fraud making company.
All executives lies as customer get irritatete