[Resolved]  Jeeves Consumer Services — worst service of jeeves

Address:Mumbai City, Maharashtra, 400017

The worst service from jeeves, no followup, no call, no update..
1. I placed service request for my smart tv,
2. After 10 days later i got sms on my registered no your appointment is fixed and the engineer will call and come.
3. But no one call me or came for service, next day i got another sms that "as per your request we reschedule the appointment" where i never ask for reschedule.
4. On12th day i again got sms for appointment is fixed, but no one call me or came for service.
5. On 13th day i again got sms that "as per your request we reschedule the appointment" where i never again ask for reschedule.
6. On day 15th evening i again got sms with engineer contact no.
7. After communication with him for multiple time he came and check my smart tv and said there is software problem. Another engineer will come and fix the issue.
8. After that for next 4 days i didnt get any reply.
9. On 20th day again i got sms said appointment fixed
10. Again the appointment is reschedule from jeeves side
11. So complaint about the service on help desk of kodak, they assured me that the issue will be fix in 2days.
12. But no reply for next 4day.
13 so i again complaint about the service on help desk of kodak.
14. After too much followup from me finally one engineer came and check the tv and said we bring wrong software and don't have software now will come tomorrow.
15. Now there again no replay from 3 dyas and no one is picking up my call

So the worst of the worst service jeeves have, kodak need to look for new service provider.

Till i am waiting for when my smart tv service will be done...
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Jul 25, 2018
Complaint marked as Resolved 
Jeeves Consumer Services customer support has been notified about the posted complaint.
Jun 22, 2018
Updated by pankajzanke
worst of the worst service of Jeeves.
Verified Support
Jun 23, 2018
Jeeves Consumer Services Customer Care's response
Dear Customer

Greetings from Jeeves

My Name is Dhanushree. from Jeeves Support. I will be assisting you in handling your issue for resolution.

We have gone through your mail and we regret for the inconvenience caused regarding Service of your Kodak TV

Kindly Share us your contact details
Jul 03, 2018
Updated by pankajzanke
[protected]
Jul 03, 2018
Updated by pankajzanke
How many time I have to share my contact no...almost 32 day gone and my complaint is still pending, no one call me to solve the problem ...so worst service ...you have to shutdown your company ...you are never gave value a clients, ..
Complaint comments 

Comments

For me its been 60 days brother. Very bitter experience. They are not professionals.

Only one message whenever i ask for update:

Dear Shaik Ismail,

Greetings from Team Jeeves!
We would like to inform you that your request has been forwarded to concern team and they will get back to you shortly.
For further assistance please call us at[protected] OR[protected].

Thanks & Regards,
Team Jeeves.

mail id: [protected]@yahoo.co.in
ph no: [protected]
pankajzanke's [Complaint's author] reply, Jul 3, 2018
How many time I have to share my contact no...almost 32 day gone and my complaint is still pending, no one call me to solve the problem ...so worst service ...you have to shutdown your company ...you are never gave value a clients, ..
So worst service... After 40day of complaint raised...and so much followup my me, engineer came and replaced the main board, the TV is start and seems ok. But on the next day the smart tv is getting hangs and automatically gets swichoff with some sound. The issue is still same, smart tv gets hangs with some weird sound.. I thik its worst product from kodak with worst and shamless service... Kindly fix the issue as soon as possible I am very much fed_up
Worst service ever. Not recommended
Why you not complaint in civil court, just do it ask for compassation 50 lacs and include Lowe fees

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