Jet Airways Complaints & Reviews

Had booked 2 separate tickets for; my husband & brother in-law respectively.
Awaiting the Refund. We expected the refund as promised. But highly disappointed and distressed. Paying large amounts to the Credit Card Company (twice - since we had to re-book on another flight.) Both are big amounts - and it has left a hole in our small pockets.
A. Amar Kava (travelling for leisure, we lost money in hotel bookings as well)
(PNR: YGYENW)
Bombay-Colombo-Bombay - 26th April to 29th April, 2019.
Amount: Rs. 37, 501/-

B. Vivek Kava (Distressed Student traveling to Canada after a long struggle of finances, again Jet has left us in a tight & uncomfortable position)
(PNR: HZUIDX)
Bombay-Hong Kong-Vancouver which was re-routed Bombay-Paris-Vancouver, for travel on 24th April, 2019.
His final port/ destination being Victoria, BC, Canada - flight booked was Westjet, which had to be cancelled, being a non-refundable ticket - we lost an additional Rs. 4500/- - all due to cancellation of Jet Operations.
Amount: Rs. 42, 500/-

I had booked flight of jet airways from chennai to mumbai as on dated 8 march 2019, ref no. Pnr no. Ahmjdl and amount of rs. 28350.00. As above flight cancelled due to company issue and due to flight cancelled i had suffered lots as wel as financial loss. Its jet airways company responsibility to refund my ticket amount but i hav not yet received refund amount of above flight cancelled. So i request for above please raise my complaint immediately and give my money refund back from jet airways.

Hiii i am pranav patel i was booked my flight tickets on dated 03/04/2019 early in the morning from ahmadabad to delhi, flight got cancelled due some internal policy of jet and i did not got my amount back till date. Payment made through credit card and not receive fun's till date.

My flight details
Flight name : 9w 685
Departure : amd 5:35
Arriver : 7:15
Date : 03 apr 2019
Amount : 9756/-

I had booked ticket for bdq-del (Return) against the pnr: xvpryr and opjnmj on 7th january, 2019 for 2 adults through hdfc regalia travel desk. Due to rescheduling of flight, which was not convenient for us, i cancelled the ticket on 14th february, 2019 after talking to hdfc regalia customer care. However, inspite of several reminders to hdfc regalia travel desk, i have not received refund of the amount paid. I therefore request you to look into the matter and process my refund at the earliest.
Booking reference of hdfc regalia is 2019/reg/1390958

I have filled the disruption form on jet airways website on 19th april for
Pnr - dbeiuw (Chennai to delhi return flights for 2 passengers). I got an email from jet airways after submitting the online form that refund will be processed with 7 to 10 days but after 10 days i have still not received the refund.

Pls, process the refund at the earliest as it is a large amount and it is a burden for us to pay that amount to credit card company from my pocket.

Hello,
My wife and i had a connecting flight from bangalore (Blr) to paris (Cdg) with a stopover at mumbai (Bom) on 10/04/2019. Details of our flight:
Pnr:cnhsnt
Blr-bom:9w442
Bom-cdg:9w124
The blr-bom flight was delayed by 5 hours due to which we missed our bom-cdg flight.
The airline staff kept telling us that the bom-cdg flight would be waiting for us but informed us at the last moment that it had already departed. They told us that the best they could do is a refund for bom-cdg (Which still isnt processed). But that refund would be nothing considering the fact that we had booked the tickets well in advance at low cost.
We were helpless since we had to be in paris on 11/04/2019 at any cost. With no other option, we had to book another flight at a steep price at the last moment and ended up paying inr 90000 for new flight from bom-blr (Turkish airlines).
We lost inr 90000 and an entire day of our planned trip. Request you to kindly look into this and help us get compensated by the entire new amount for the same.

I have filled the disruption form on jet airways website on 19th april for
Pnr - aipfkq (Mumbai to singapore return flights for 3 passengers). I got email from jet airways after submitting the online form that refund will be processed with 7 to 10 days but after 10 days i have still not receive the refund.

Pls process the refund at the earliest as it is large amount of about inr 72, 000 and it is burden for us to pay that amount to credit card company from my pocket.

Ajay kanwar

This is to bring to your kind notice that i had booked jet airways tickets journey on 19th june 2019 from mumbai chhatrapati shivaji international to ccu-kolkata airport, booking was done of 1 ticket on 5th feb 2019. Copy of the tickets is been attached for your reference.

As jet airways have cancelled all the domestic flights, kindly advise on my refunds. My ticket details are as follows:
Passenger - mr swarup chatterjee
Booking id 13172716
Mumbai to ccu on 19th june 2019 at 17:50
Crs pnr - uejmoa
Air pnr - kleuga
Ticket no - 589-[protected]
Jet airways 9w-625

I have received a changed itenary followed by cancellation of my flights booked with jet airways. The booking code for the flight is skaizr and the total amount is 2980 euros. The flight booking was for our four family members for visiting our family in india. We have also received the cancellation confirmation from the online portal flug, de which booked our tickets (Booking code/confirmation number: s535zp,[protected]
We have not received the refund amount yet. We were informed by the online portal that jet airways is not refunding the amount. Can you kindly help us to receive the refund?
Vijayshankar sivanandam

I have booked a flight ticket on dated 28 march 2019 but the ticket is cancelled by the airlines on 12 april 2019 and my trip is on 13 april 2019. They don't provide me any alternate flight and told me via email u will get full refund within 10 to 12 working days but today is about 16 days i have not received any amount till now i request you to kindly refund me the amount on top priority. My pnr number is - yursfp and ticket no is[protected], trip is from dehradun to guwahati, flight no is - 9w 676, time is - 13 apr 2019
15:10 hrs, name - hadadsa khungur boro

I had ordered a watch using jo miles but didn't receive it till now i had ordered on 21.04.19. And i can only see on fedex site saying that information sent to courier partner they ate my 20k+ jp miles this is fraud as i was given a no. Of merchant saying to contact but i am unable as it is wrong and my estimated delivery was by 30 but still not received the product

Booked Jet Airways tickets by AkbarTravels Ref :AT[protected]
Ref: WNVOPS (Ticket :[protected] & 18),
Journey : DELHI-AMSTERDAM & RETURN .

The AkbarTravels replied, Jet Airways's IATA/BSP is suspended and refund will be made on open of BSP. Please open your BSP link.
Yet, no response is received for Refund. when it will refund.
Your
Brijendra

I had booked a jet airways ticket to and fro from mumbai to delhi for 6th & 13th april 2019 well in advance. For which they charged me rs 23526/- wfor which i made my payment through credit card. When i was preparing for the travel with my family i suddenly received their message that both of my flights have got cancelled and if i want i can initiate for the refund. Instead of arranging for me any alternate flight and apologizing they abruptly cancelled my tickets and put choice to claim refund if i wish to. Then i had to book urgent flights for both the days which costed me rs 7000/- more. Now it has been 27 days lapsed i am waiting for my refund. Now i want to raise a consumer law suit against them in which i not only want my refund of rs 23526/- but additionally i want my extra bucks which i had to shell out i. E. Rs 7000/- to make alternate arrangement and money for my mental harassment also which i went through in last one months time.
Additionally here i want to add clear trip also as one party since despite knowing that jet airways was going through severe crisis they put up their various flights on their portal and customers though that if clear trip has put them up on their website so they must be running. Now they are disowning the whole responsibility and shifting it on airlines.
For your information i can give below mentioned information
My trip id[protected]
Flight - 9w 2339 & 9w 2316.
Date of journey - 6th & 13th april 2019

Here by i have attached the copy of my ticket as well as invoice.

I was having a flight on 11th april at 10:35, flight 9w 0310 bom del 11 apr 2019 22:35 01:00. I went to the airport and jet airways staff said that the flight got cancelled so you will recieve full refund for that. They gave me a print and said this will help you. And after one day i got a call from them and they again said that they will refund me the amount. But till now i hadn't not recieved any amount.

My ticket was canceled due to some operational issue. First, i got information from jet airways about the same and then through intermediary i. E. Goibibo because of which i have to pay extra money to other airline, in order to reach to my destination. If the same case has been done by customer they charge huge money from the customer. Secondly, they communicated it should be get refunded within 15 days. Now even after 15 days, i am getting to know that it will take more time to get my money back but there is no firm timeline for it.

Goibibo booking id - (Tuabcn396 & tuabcnql4)
Name: ankit tomar
Payment id: gofld1f4fd[protected]
Mobile: [protected]
Bom-ded 5906.0 & ded-bom 4829.0

The flight ticket was booked for 20th april, 2019 from guwahati to dehradun. The ticket was cancelled much before the deadline. The money was said to be initiated for refund but still no action has been taken against it. I request the respected authorities to kindly look onto this matter because it has already been a week and still there is no update from jet airways.

The pnr number for the ticket is "zjrmbe" and the corresponding reference number is prl08m9i04i. The ticket was booked under the name of miss oyi paron

I made an order on jet privilege reward store on april 03, 2019 and they updated an status with invalid bluedart tracking and seller information on there website. As the tracking number is invalid. I tried to contact jet privilege and the seller via e-mails and given contact numbers. I didn't receive ant positive response since. They ate my 12000 reward points against this order, i'd not received my order yet. Even they gave me invalid tracking number. Jet privilege has not any working e-mail or contact number, where i can contact them and the seller never tried to respond e-mail and call.
Order details:
Order id: [protected]
Product : samsung level-u wireless neckband headphones
Code: prd47400
Article number: level u eo-bg920
Order date : 03.04.2019

Seller details :

Verdical solutions
D-4, bal udhyan road,
Uttam nagar
New delhi 110059
India
Email: [protected]@verdical.in
Phone number: +[protected]

Regards,
Jagtar singh

Dear sir,

We have booked a flight from delhi to bagdogra in jet airways on 12th march. Flight no. Was 9w-711 (Boeing 737-800). Pnr no. Szmvmv. However, this flight got canceled on 15 feb 2019. As a result, we have to book another flight on spicejet, the pnr no. Of the flight k9su7j. It cost us an extra rs. 3438.
Please reimburse the extra amount paid by us due to jet airways non-operation on 12 march.

Thanks & regards,
Biswajit bhattacharya

I am writing this complaint after having such an awful experience with jet airways on our recent trip to india. After spending a lot of money on hotels, visas and flights we were getting ready to go to the airport on thursday 28th march when we received an email a matter of hours before our holiday should have begun to inform us that our flight was cancelled with no explanation or apology and that we should proceed to be refunded as that was the only alternative! We were distraught! We repeatedly tried to contact jet airways via phone and after a few hours we eventually got in touch with a member of staff who was extremely rude and not helpful at all! We then contacted the airline via email & was told that our flight was cancelled on 16th march we were confused as to why no one had contacted us to inform us, we were then told that there was no alternative as there were no flights at all flying from india to kuwait until 25th april. This was clearly a lie as after we replied to this email we then received another email saying that we could be booked onto a flight the following day (Missing a day of our holiday) and returning to kuwait as planned friday 5th april on different flights. We accepted this and politely thanked the member of staff that had helped us. We arrived at goa and due to missing a night of our stay had to pay a cancellation fee to our hotel. After having the worst start to our holiday we finally enjoyed our time in india until it was time to go home. We arrived at goa airport friday 5th april and as we got to the jet airways desk we were told that our flight was cancelled again! The staff laughed as we were very upset and told us to go to the jet airways information office where we greeted by very unprofessional and unwelcoming staff who were disrespecting the couple that they were dealing with before us by discussing their information with us in an aggressive manner! We explained that their issues were irrelevant to us and we just wanted to discuss our own flights. We were told that we should proceed to be refunded and we would receive the refund within 2-3 weeks, we explained that we had no money left after our holiday and could not book another flight and wait to be refunded, eventually they managed to book us on to flights for 2 days later which led to us missing 3 days work each and also meant we were stranded in india with no money and nowhere to stay. As the airport wifi was not available to use our phones to make any arrangements we were extremely upset as we were told to leave the airport with no further help provided. We left on foot with our suitcases and eventually found a place with free wifi where we were able to look for somewhere to stay. For the remainder of this horrendous situation we had to use credit cards to pay for the hotel, taxis and food for the next few days getting ourselves into unwanted debt. Finally we made our way to goa airport for the second time to fly back to kuwait. The only positive outcome of this experience was that we did not have to fly with jet airways as we were booked onto flights with oman air. We are disgusted with the customer service and overall experience we have had with jet airways, a trip that we were looking forward to turned out to be very stressful, emotionally distressing and cost us an awful amount of money!! We will not be flying with jet airways again and will certainly not be recommending the airline to anyone else. We look forward to hearing from you to hopefully resolve some of our issues.

We can be contacted on the following email address [protected]@hotmail.co. Uk

Regards,
Claire martin

I am terribly disappointed with the way how the jet airways treats their passengers. Me and my husband was due to fly from hyderabad to manchester in the evening of 21st of april 2019. 48h prior to our departure we had received a message that our flight will be provided via etihad airlines instead. We did not get any single cancellation notice via email. We had arrived to the airport where unfriendly staff told us we are not going to be boarded as our flight had been cancelled and etihad airlines will not take us on the board as jet airlined had not laised with them anything. We tried to contact jet customer services multiple times with no response. As the result we had to book a new journey for our own cost to uk which was super expensive and suffer from enourmous mental and physical stress. Shame on you jet!!!