Jet Airways Complaints & Reviews

My flight on april 16 toronto - amsterdam-sofia and return on may 9- sofia-amsterdam-toronto has been cancelled. I have tried to speak to your office but i am getting busy signal or no answer. I left message no answers.
[protected]
[protected]
[protected]
Please refund me the full price of $1, 094.25 cad. I look forward to hearing from you to confirm my full refund. Sacho a.
Dear guest,

Your jet airways flight mentioned below has been cancelled.

We regret the inconvenience caused to you and apologise for the same.

You are eligible for a full refund for this booking. To apply, please click here.

Itinerary:

9w 0234 ams yyz 09 may 2019 12:10 14:30

Revised flight details (If any)


Confirmation code: ltojmx

Date departs arrives flt # route terminal
Tue, apr 16 18:30 07:55 9w 233 yyz to ams
Wed, apr 17 10:15 13:55 fb 462 ams to sof
Thu, may 09 07:10 09:00 fb 461 sof to ams


For your onward connection or for any further information regarding this reservation and your revised ticketing details ; please contact any of your nearest jet airways offices

Hi team,

I have booked the ticket via happyeasygo from mumbai to delhi.

My pnr number is - kgqijz

Flight has been cancelled by airline. I have already raise a complain to happyeasygo to refund my money but i am not getting any response.

Please look into the matter. I want my refund

Your help would be highly appreciated.

Regards,
Vidit bhargava
[protected]

9w 2695 bom jdh 21 mar 2019 08:15 10:00 — pnr-fqgbqt and
9w 2695 bom jdh 21 mar 2019 08:15 10:00-pnr-ngqwhs

Message from jet airways:-
Dear guest,

Your jet airways flight mentioned below has been cancelled.

We regret the inconvenience caused to you and apologise for the same.

Itinerary:

9w 2695 bom jdh 21 mar 2019 08:15 10:00

Revised flight details (If any)

Refund is not provided yet — i feel big fraud is going on in this way — case of ipc 420 needs to registered with police authority and immediate arrest should happen for all people involved in this fraud

I have booked a ticket from Delhi to Guwahati for 12th April 2019 on 6th March'19. And today I get to know that flight has been canceled after I checked my PNR on Jet Airways site, but Jet Airways didn't inform me anywhere, I didn't receive any cancellation message or mail from Jet Airways. Jet is a so-called well-known brand but this attitude towards the customers is really unexpectable. They should have been informed about the internal issues 20 days prior to me so that I can arrange the ticket. Now I am not been able to book the ticket for the 12th of April'19 as I have to go to attend my exam.
This shows their irresponsible behavior toward the customers. And this time Jet has proved that they also take their customers for granted.
Now I will share this post on social platforms so that people like me will not go through the same stage as I felt today.

A BIG LOSS FOR JET AIRWAYS!

JET AIRWAYS- YOU HAVE LOST A GENUINE CUSTOMER. REMEMBER THIS!!

I have booked my flight ticket to Chennai from Delhi on 12th, but I got the SMS from jet airways- that because of operational activities flight has been cancelled by jet authority
So I want my refund
Flight details
UPENDRA singh-
Flight - 9w798
Pnr-DHHWER
TICKET NO[protected]
MITHILESH SINGH
FLIGHT- 9W798
PNR- DHOXJO
TICKET NO[protected]
DELHI TO CHENNAI- FLIGHT ON 12 APRIL 2019

On march 2, i had flights from jakarta to delhi with jet airway. Also on this itinerary was a flight from pangkal pinang, indonesia to jakarta on pt. Nam air at 6:25 am. The first flight was cancelled, but i was not able to receive that information until the day of since i did not have a mobile phone and nam air does not have a web site that shares this information. As soon as i found out on march 2, i contacted my travel agent who was told to put this information in the osi field of my reservation so that jet airways would provide new tickets for my flights:

3osi 9w in flt 79 cxld from pgk to cgk this morning«*

3osi 9w psgr will not make connection in cgk as flt«*

3osi 9w she is now on dpts pgk at 8a.«*

3osi 9w plz reaccomodate psgr on 9w flts«*

3osi 9w 4111 to sin and 9w 17 to del«*

3osi 9w thnk u. Leveta gtt trvl«*

She did this. I searched for a jet airway desk at the jakarta airport. There is none and their partner airline garuda refused to honor the ticket or the information entered. I booked a ticket in the hopes that when i reached singapore that the jet airways desk would honor my ticket there.

When i reached singapore, i was told that i would need to repurchase the ticket since there was nothing they could do. They said that my travel agent should have rebooked the tickets herself even though she had done what their agent had said so i repurchased that ticket too so i would be able to make a flight the next day which was not on the itinerary. I would like a refund of the two tickets that i had to purchase on march 2.

Sir i am selected for jet airways as a ground staff in kolkata airport through your company airport authority of india this is my employment id - aai2139639 i have many amount to your company excutive name - r k jain and aarush mehra this is the contact details - [protected] and mail id - hr. [protected]@india.com, i have all document he provide all receipt when i pay the amount and now this no is switched off i mail more than 50 times but no reply plz take action otherwise i will go to file fir against your company airport authority of india

My flight 9w0796 lko pnq dated 7th april was cancelled by jet airways and i haven't received my refund yet.

My pnr number was fieegw and refund amount should be 6480 rs.

We request jet airways to refund our money as this flight was cancelled by carrier themselves and we should not be at lost.

We are senior citizen and cancer patient and we need this money asap.

Regards,

Raj kishan haksar
0091-[protected]

HRD/1T/18-19/NIO-322N-334
Page 1 of 4 Annexure to your Offer of Employment [HRD/1T/18-19/NIOT-2]
DATE:[protected]
HRD/1T/18-19/NIO-322N-334
Candidate ID: 15945-6CH0-I237-U0964
Mr. Nagagopi P.,
Congratulations! Further to your application for employment with us, and the subsequent selection
process, we are delighted to offer you the Role of in. Your role designation will be Quality Engineer at
Vijayawada International Airport, NH16, Gannavaram, Andhra Pradesh 521102.
The location of your initial reporting and training will be Jet Airways. The date of your joining would be
10-April-2019.
You are requested to report for joining at office at the earliest but not later than 10-April-2019. In case
you do not reported by the stipulated date, it shall be presumed that you are not interested in the offer
and the same shall stand withdrawn without further reference to you.
Your Total Gross Salary as applicable has been detailed in the annexure to this letter. On your joining,
you are expected to enter into an agreement, which details the scope, terms and conditions of your
employment, the necessary training and the contractual obligation to be with, Jet Airways on successful
completion of the probation, your employment with the company will stand confirmed subject to the
terms and conditions as per Company policies.
We request you to please carry a signed copy of the offer letter on the day of your joining as a token of
your acceptance. Welcome to Jet Airways we wish you a long, rewarding and fulfilling career and look
forward to you joining us.
Thanks & Regards
SHREEKANT BHAGWAT EMPLOYEE SIGN:-
Senior Vice President & Group Head (Human Resource)
Yours sincerely

I bought flight tickets directly from jet airways website booking reference pnr (Cpibam)
Eticket #[protected]
#[protected]

Recently i see lot of news regarding financial crisis with jet airways, now i am pretty uncertain about my journey what if flights get cancelled at last moment which will have impact on my itinerary. And due to this i will have to face a severe financial loss.

Reference from below article and news on tele-vision
https://economictimes.indiatimes.com/industry/transportation/airlines-/-aviation...⇄

I was also unable to see any official statement from jet airways regarding news and its certainty.

This is regarding my flight 9w 795, pnr "otzmjh" from delhi to pune on 4th april 2019 at 14.40 pm i'm attaching the itinerary for the same. I reached at the check-in counter at around 12:00 and inquired about my flight. They told that the flight was rescheduled to 09:20 and the boarding for the same is closed. I told that i wasn't given a prior notice for the same neither on my email nor sms. There was no information regarding the alternate arrangement being done in the email nor anything on refund. None of the customer care numbers or jet airways office numbers were reachable.
No response from the jet airways email id as well. Being a solo traveler i had to make all the arrangements of my own. I had requested the company to accommodate me in another flight but my request was refused. Considering the changed approach i had to book another flight from delhi to pune at higher cost (Flight no 6e 105 pnr "vdfnrv", i demanded the refund of the ticket but i have not received it yet. Despite repeated request jet airways refused to refund the money, therefore i had to file a complaint in consumer court for being mentally harassed. Airport staff was not at all helpful and i was left alone to book my alternate flight.
Now i am looking for a compensation for cancelling my flight, not giving me any alternate flight and all of this harassment.

We had booked jet airways flight no. 9w124. We are a group of 12 people travelling from mumbai - paris-zurich-mumbai from may 22 to june 2019. Pnr kvuldy

Sighting the jet airways news we contacted them for the status of these flight but they are not picking up the phone call nor answering to the emails. We are from middle class family and lot of money is already been invested for hotel booking, visa, etc. If we can get some clarity on the flight status we would be really very thankful and can plan for the other bookings. If the said flight are getting cancelled then at least we can get refund and from that money we can buy fresh ticket

I had booked tickets for self, spouse and parents from hyderabad to mumbai for 1st april'19. The flight was first changed and then cancelled by jet airways. This was informed to us on 30th mar'19 at around 11.30pm through mail. On 31st march'19 early morning at around 6am after seeing the mail, i spoke to jet customer care executive, who said that i will get full refund of the tickets booked. He took the request on call and said that the refund will be processed in 48hrs. However, since then there is no email or sms from jet confirming the refund processed. Cant reach the customer care executive on the customer care nos also, as they keep you on hold for about more than 30 mins.

I had booked tickets to Bangalore from Mumbai for 29th March, 2019 & I received an e-mailed 2 days before that my flight is cancelled & nothing mentioned regarding the refund of my money spent. Kindly look into the matter & give me the refund for the same as it was from your part that the flights are cancelled. Their customer care puts you on hold for forever & then disconnects the call! This is unethical & unprofessional on your part! Plz give our refund back!

Jetairways issues p class tickets for full revenue saver tickets in business class and p class is also issued for online upsell tickets upgraded online.
They issue tickets in full revenue p class stating that the pax will receive tier points and miles but have flawed in below mentioned notes. Actually the note should be read with only upgraded tickets but the wisdom of jet privilege team is otherwise and as per them even if you pay full revenue business class tickets in p class will not get points. Its ver funny as to after spending hours with jet privilege team the wisdom of the airline was understood

*within india, tickets upgraded to ‘p’ class on or after aug 2, 2018 will earn jpmiles and tier points as per the original booking class. Members will continue to enjoy jpmiles and tier points basis ‘p’ class if booking is done prior to aug 2, 2018.

Definitely relates to upgraded tickets only and the second sentence although poorly drafted (Creating confusions) is also an extension of the first upgraded p class tickets and not full revenue tickets purchased in p class.

Otherwise this means one buying ticket in economy class say for rs 4000 gets online upgraded by cash for rs 9000 to p class and gets the points and miles for the economy booked.

But a person who bought ticket by paying rs 25000 for full p class will not get any points. This is unjustified. Please talk to higher up management and resolve this issue as even the backend team will not be able to.

It looks like that the writers of the notes in the above captioned lines have missed the word however and should have combined both the sentences or may be forgot the word upgraded again in the second line.

*within india, tickets upgraded to ‘p’ class on or after aug 2, 2018 will earn jpmiles and tier points as per the original booking class. (However) members will continue to enjoy jpmiles and tier points basis upgraded ‘p’ class if booking is done prior to aug 2, 2018.

Infact even today your website is booking tickets online as well in full fare p class and mentioned in the ticket as eligible for jpmiles -125 percent and your website has also mentioned this for that reason that it will also fetch 3 tier points.

It looks that it is following the principle of omissions and confusion due to wrong drafting of note points a above mentioned otherwise a passenger would only buy tickets at low economy and upgrade to p class and still get points and miles while one shall not buy at full price p class tickets and get nothing out of it.

However the above ticket is also enclosed issued on 14th march and confirming the benefits even after aug 2018 and giving wrong information to the passengers and duping them although your other terms like baggage etc are all in place in new tickets.

So it is evident that the notes has been badly drafted but with the intention for upgraded p class tickets only but wrongly interpreted and craeteoing harassment to the passengers and loyal members also in process.

I had my booking from goa to mumbai on 20th march and got the mail from jet that the flight is cancelled so we had word for refund and they told us within 24/48 hours refund mail will be initiated.. But nothing came up no refund nor mail so called again so same response
Now since 10days i am calling up for refund no response everyday they have reason will do it today in 2/3 hours is this the way to treat the customers... And cancellation of flights was from their side so refund should be done
Instead of calling so much its not done yet so please reply to this query asap
Thankyou
Heet makwana

Hai,

I got a call from jet airways regarding fake job offer.
They were asking me to pay 2500 rs

Below is the offer letter copied please look in to this. And get it resloved.

Dear...

You are selected as a post of ground staff (Administrative) with jet airways rajiv gandhi international airport in hyderabad location.
Greetings from jet airways.

It was a pleasure talking with you on today. It will help you to get your better jet airways services offers complete solution to your career needs with our revolutionary career stairs –resume forward

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Job description
Job designation: ground staff (Administrative) job id: 12896 state: telangana city: hyderabad qualification: mba gender: female total experience: fresher & experience ctc 41000/ month job profile: female - graduate or post graduate in an discipline, good communication skills - pleasing personality company: jet airways airline contact name: mohit kumar contact no: [protected]
Form charge. Rs2500 (Refundable amount) 2500 will be refund same day of joining.

Congratulations your job is 100 % confirm now welcome to jet airways we hope you will do your work very well and with honest. Hr department jet airways airline thank you

Mohit kumar

I booked a return ticket bangalore-guwahati on the 13th of march on the jet airways official app. I was charged a sum of almost 12'000/- and the same was duly paid by me and received by jet airways. On payment, the tickets never got booked. I didn't receive any ticket or pnr or any confirmation.
On calling the jet airways so called customer care i was told that the payment was received but the ticket was not generated due to a technical fault at their end and that the amount would be refunded within 7 working days. After 7 working days, there was no clue of the refund. I was asked to send a mail to jet airways. The reply to the mail said that my card was not charged and that any debits will be refunded in 10 working days. This in spite of the fact that i had not paid by card but by upi i. E google pay. I had sent them details of the payment as well.in spite of my innumerable queries, they refuse to reply to my emails nor do i have any help form their customer care. As of now it is past 15 working days and there is absolutely no refund or any correspondence from jet airways.

I would like to lodge a complaint on the american and would need help in doing so.

Sudden information today and came to know jeddah ticket office is closed. Website still have jeddah office address and phone number. Paper message on the closed office door with couple of emails and call centre number.

Person attending simple said the operations closed and we have informed you on 12th march 2019. I do not recall of any emails and nothing in my email inbox. No sms or phone call. They could have called and offered another airlines or option. 2nd april 2019. Had to purchase costly tickets now

We received an email on 1st April stating that one of the flights in the itinerary for my parents travelling from Hyderabad, India to Orlando, USA is cancelled, providing no replacement flight.
The flight path was HYD - BLR - AMS - MCO and since the HYD - BLR flight has been cancelled, there is no way for them to get to Bangalore and catch their flight to Amsterdam and continue their journey. Keeping that in mind, and in order to avoid further hassle to my parents, I wanted to cancel their entire itinerary.

I have been calling all the customer care numbers listed on the website - to no avail. I have also been trying to find a valid email ID to take my concern forward, and have been unable to do so.

I want to cancel the tickets and be refunded tickets purchased and as I have already booked another ticket for them to arrive to Orlando, FL.

This has been terribly disappointing and we'd want you to help us alleviate some of it by quick action to our request. You can reach us at +[protected]/+[protected]/+[protected] on call or duvvuri.[protected]@gmail.com, [protected]@yahoo.com and/or [protected]@yahoo.co.in through email.

Following are our ticket details:
Booking Reference: YUQYZA
Passengers: Asim Kumar Ghosh, Archana Ghosh, Arnab Ghosh
Date of travel: 23rd May to 4th September 2019
Flights: 9W 910, 9W 236, 9W 7905, 9W 5841, 9W 129, 9W 348

Feel free to reach us in case of any further questions.