Jet Airways Complaints & Reviews

Hi

I had booked flight tickets from nuremberg to chennai on 30th january 2019. My ticket pnr is hbtuuu and the this was for 4 passengers worth euro 2, 365.24. The ticket nos are[protected],[protected],[protected],[protected].

The airline operator had communicated to me on the 11th april about the rerouting the above iternary via mumbai. Later exactly within a week on 18th april they sent notice about the cancellation of the flights. Though i had followed the instructions in the mail and lodged a claim, i am not sure about the refund of my money.

Looking forward to the support in getting me the full refund.

Hello
I'm writing this complain with regards to the problems i've faced because i booked your flight
I booked my holidays along with 2 other passenger on the 4 of november 2018. My departure date was 8th april 2019 from london to goa and arrival date was 14 april 2019 to london
Around 2 days ago i received an email stating that my flight was cancelled. When i called customer care they told me i get a refund for around 500 pounds for 3 people and they said they will process it
Now when i go to check the price for a one way ticket to london for the 3 o[censored]s it comes twice as more (About 2 lac rupees) than what i paid for a return ticket
I dont find it's fair in anyways that we have to pay that amount even though we aren't at fault
I hope you acknowledge our problem and resolve it
Thank you

Sir/madam,
I had booked a jet airways flight ticket on 12/03/2019 for journey which was scheduled to commence from new delhi (Del) to kochi (Cok) on 12/04/2019- vide booking reference (Pnr) no: jsdkdz and flight no:9w 0912, e-ticket no:[protected] and[protected]. I had paid rs.8752/- towards the flight charges.
The above flight was cancelled by ja itself on the 16th of march. While making inquiry with the customer care on the 17th and 24th of the last month about the status and amount of refund, i was told by the concerned authorities that the total refundable amount is rs.8752/- and the entire amount of rs.8752/- will be refunded without any deduction - though the convenience charges will not be mentioned in the refund receipts (Which were mailed to me on[protected]. Yet, an amount of rs.8302/- only has been refunded on[protected] after deduction of rs.450/- which is beyond my comprehension. This is in no way right, fair and justified. Why passenger should suffer financial losses due to cancellation of flights by the airline companies itself? Instead of making any deduction from the paid fare, airline companies should compensate the passengers for the financial losses - as in my case, i had to cancel onward train booking also - due to cancellation of jet airways flight.
Airline companies impose heavy penalties for cancellation if requested by passenger himself but if flights are cancelled by airline companies itself - causing a lot of inconveniences, entire fare should be refunded. There is no justification in withholding a part of the fare paid.
In this connection, i had sent a mail to customer care on the 9th of this month - seeking clarification regarding the deduction, but the mail is still lying unanswered.
I had sent a mail to nodal officer and appellate authority also - on[protected] at [protected]@jetairways.com (Nodal officer) and [protected]@jetairways.com (Appellate authority) but delivery to these recipients failed due to the addresses being wrong. These addresses were taken from google search - since address of both these authorities are not available on jet airways site.
Kindly requested to look in to it and do the needful and help resolve my problem.
Thanks and regards
P. V. Nair
Mob no: [protected]
[protected]

Pnr; owqrqg ticket nos;[protected] and 6218
Singapore - delhi flight 9w 19
Passengers; ajay aggarwal and [censored]al aggarwal
Above flight of march 18, 2018 was cancelled by jetair vide their email on march 6, 2019. I contacted call centre on 15/03 to confirm cancellation. Was promised refund within a week. Refund of rs. 39, 893.00 not received todate.

Please advise me status of my flight no. Vs8015 scheduled to fly on 19 may'19 pnr no csu8bj from london to mumbai.
Will it fly on scheduled date or not? If not, what are the alternative arrangements? I will be accommodated in other airline or the amount of ticket will be refunded? Who will bear the additional cost of flight?-dinesh kumar jain

Our flight got cancelled thrice which was booked on 25 th apr.
Later rescheduled to 24th apr & 27th apr respectively for which we have no cancellation message received from airlines. But customer care says it is cancelled & to take full refund.
At this point of time full refund will not help. Pls reschedule our travel with other airlines if jet airways not operating. Or refund with compensation of 10k with each ticket.
Below are the ticket details
1. Sureshd - pnr# nhealj - flight# 9w412/ dt 27th april
2. Lalitha priya m - pnr#ehwhzr - flight# 9w412 / dt 24th april.
3. Sushmitha - pnr#kgrnzs - flight# 9w412 / dt 24th april.

We were supposed to go to kerala hence there are three tickets which got cancelled in the month of march as below but till date we have not received any refund
Cochin to bombay xkwpxn in the name of arvindakshan bhaskaran and archana arvind and third ticket bombay to conchin rdocdi in the name of arvindakshan bhaskaran dated 20th march 2019. The tickets were automatically cancelled by them and we received a message 7 days prior.

We were in an assumption that it will automatically come but till now it’s not being refunded

Hi team

I have booked a flight to fly back to new delhi on 18th jun 2019- 4 tickets economy class. I read in the newspapers for the jet operations being suspended and i am really concerned about my flight status now. I have booked these tickets long back and these are confirmed for travel and accordingly i have planned my trip. When i call jet airways for status of this flight, they does not answer the call and neither they would be ready to refund my fare amount now so that i can get myself booked on other flights. Please help me out to get the refund of my tickets.

Jet flight to delhi from mumbai got cancelled after waiting for 8 hours at the airport... I had to s pend 20, 000 to buy another ticket from domestic airport... I had to reach delhi for a meeting at 5pm lost client worth rs.50, 000/-

I want to claim my financial loss as well as claim damages towards mental trauma caused to me on 5th of april 2019.

Dear sir,
I, jagdish prasad booked a ticket by jet airways flight number 9w-376 traveled date was 14 apr 19 from delhi to mumbai e-ticket number is[protected] and pnr-lsnyvc. The jet airways has been cancelled. But my amount is not refunded in customer ticket paying account till date. So please look in to the complaint and resolve at the earliest and refund in ticket paying account,

Hi,
My client had buy round trip flight ticket from guwahati to chandigarh e-ticket for order[protected], pnr no. Ryoffu, ticket no.[protected].in 22 march 2019 but in 1 march she received massage regarding cancellation of ticket but not return any refund from 1 march 2019 i’m claiming my refund but still you not paid my refund
It’s humble request to all team to get back my refund
Regards.
Adv sahil vashishat
Mobile : [protected]

My flight with 'pnr # jxwzoz' from patna to mumbai to jeddah via jet airways 9w 180 & 522 on dated 24-mar-2019 at 13:20 hrs. & 25-mar-2019 at 19:20 hrs. Been cancelled by jet airways and an sms sent to my mobile number informed me that your return trip has been cancelled by jet airways.

I am waiting for for my refund amount but still didn't received.

Kindly return my amount.

We have booked tickets for sungapore - delhi - ahmedabad flights on 24bth may with a change in flight at delhi. I got a message from jet airways that singapore to delhi flight has delayed by 5.30 hrs and will reach delhi at 23.10 hr. However my connecting flight from delhi departs at 19.40 hr so we will definitely miss the connection.in this case jet must accommodate us in earliest connecting flight to ahmedabad without any additional charge as the delay is from their side. I tried to call them but none were picking up phone. I solicit reply from jet airways to resolve my problem on top priority as it is a serious concern. Mail id: [protected]@rediffmail.com

I have booked from maa to cdg and ams to maa and flight is cancelled in last minute that too i came to know when i called for confirmation listening to news. There is no update from jetairways. When i called a week before travel they have mentioned that flight will be running as per schedule, due to which i have lost almost 60000 as i have not got flight on same date.
I am expecting compensation for the amount i lost from jet airways. If they have informed on time i would have got tickets for same price.

I have booked (Tickets are enclosed below) through your agent i, e mytickets. Ae.com from mubai - dubai-mumbai but the schedule flight on 11.4.2019 has been cancelled and accordingly i requested your agent to refund my full amount but they replied me that there will be penalty. My question is when the flight is cancelled from airline and nothing was made from end then why should i pay the penalty and how come your agent can impose penalty without any request from my end to cancel the ticket??

Secondly they telling that dubai-mumbai flight is not cancelled so deduction will be there. When i booked the round trip tickets then where is question raise to use one way ticket to be used?

Request you to instruct your agent to refund my full amount at the earliest. Please note that i already lost big amount to re-book the tickets and i cant bear more loss. I am jet privilege member so hope jet airline will consider my genuine request and help to get my full amount at the earliest.

Also myticket required a letter from jetairways stating that flight from dubai to mubai as scheduled as been cancelled. (Mail from myticket is attached for your ref)

Dear suresh,
Thank you for contacting our customer care service.

We would like to inform you, that your ticket is a round-trip ticket, but it was issued like two separate flights mumbai - dubai and dubai - mumbai. As a confirmation of our words, on your ticket, you may see two different booking numbers - oikynu and vormae for each flight. Also, you have two different bookings with the airline rqhfrn for the first flight and ckvtkk for the return flight.

Unfortunately, we cannot cancel the return flight without the fee.

If you wish, you may ask the airline to write you an email with the confirmation that they allow you to cancel your booking - ckvtkk without their penalties. On base, of that email, we will be able to contact them regarding the full refund of both of the flights.

Also, please, pay attention that we do not take money from the customer since the return ticket is valid for use.

Feel free to contact us in case of further questions.
We are always glad to help you.

Note - your agent steal money from the booking amount by giving so many excuses. I have already lost huge money to re-book the tickets and this was due to jetairways problems.

Request you to instruct your agent to refund full amount at the earliest.
Regards,

Dear jet airways travelling with you was very horrible experience. I was to travel to bhopal from delhi on 4th of april 2019 with your flight no. 9w-927 whose time of departure was 19:05pm. My pnr no. Was ikhjve. When i reached airport on 6:20pm, i was not allowed to check in as the told that the flight has been rescheduled to 18:50pm and i was not given any information about this earlier. Even on the date of departure i got the information that the timing of the flight is 19:05pm. Hence i was not allowed to check in and i missed my flight.
It is to inform you that as per direction of the hon'ble jharkhand high court, ranchi on that i was on my official duty travelling to bhopal to attend official training in national judicial academy bhopal on 05/04/2019 and due to deficiency of yours service, i suffered a lot, which would even effect my service also.
It is therefore requested to take necessary steps for refunding the amount of ticket other wise i shall take legal recourse for suffering mental agony due to deficiency in your service.
Your's
Sanjay kumar upadhyay
District & additional sessions judge 3
Godda (Jharkhand)

I, GAURAV ANAND booked a flight ticket last month on 18 FEB 2019 from New DELHI to BOMBAY by email id anand.[protected]@gmail.com .The Company CANCELLED the FLIGHT and its still been MORE than ONE and HALF MONTH they have not refunded my booking amount.I am trying to be in touch with the company from past one months and have already send several emails regarding my refund .They are not responding, please help me regarding this and refund my money asap.
please contact me on the same email id fot future reference

I have booked a flight from mumbai to delhi dated 19.04.2019. Today i received a message from jetair regarding cancellation of flight 9w-762. I booked it through goibibo. Neither i am able to contact jetair nor goibibo. Jetair customer care kept me 2 hours on hold. I am also trying to contact them through mail but only get automatic reply. I have a connecting flight on 20 april from delhi to ranchi. Please help.

I traveled from dehradun to nasik via delhi
On1/4/19 but after reaching at nasik air port my booked luggage lock broken after 2.30hrs they ready to take receiving letter
Manager not come security staff of jet airways sri imran khan taken images and give receiving
My complain registered ref no[protected]
But no one replying only recoded message you will get reply within 24hrs

Rkarora
104/2
Ballupur
Dehradun
M-[protected]

I recieved a mail from jet airways that my flight has been cancelled but its been 3 week now and i did not get my money back. I booked via paytm. Paytm is also following up on the request with jet airways as they said still no response. I have paid 17877 inr. Please help. It is frustrating and a poor service that was not expected.

Name of traveller: prasad naik
Confirmation number:slxpxk