Jet Airways Complaints & Reviews

Hi sir,

I need immediate help on jet airways fraud. I had a return flight from delhi to bangalore by jet airways. They cancelled the flight and when i send several emails regarding refund, on return the gave me a flight which was in morning so i mentioned that i can only accept reschedule when flight is in evening or night and requested an immediate refund if not possible.

I am following up with them from more than 2 weeks and its so frustrating that after eating my complete money they dont event have courtesy to respond and explain. I am forwarding you a email thread going on from last few weeks where i am waiting for their response. This irresponsible behavior of airline should be handled well because its not only that i lost 15 k (7.5 k for the flight from blr to delhi which i couldnt catch bcz jet airways cancelled my retun flight without refund) but i am losing time everyday in following up and getting frustration.

This is pathetic experience and it would be great if you can help

Thanks
Lok

I have booked a return ticket from kolkata to delhi on march 2, 2019. My flight was on 21st of april 2019. Pnr no. Is aaxdzy. Flight no. 9w-0904. Last saturday i received a mail from jet airways that your flight is scheduled at 3:15pm on 21st april which earlier was at 5:00 pm on 21st april. Last night i received from jet airways that your flight is cancelled. This cancellation is done by the airlines and hence i want my full amount to get refunded as soon as possible so that i could book for another flight.

I have contacted jet airways customer service multiple times with hold times of minimum 1 hour. My family’s reservation del-ktm was cancelled by you (E-ticket[protected],[protected],[protected]. I have not received the refund nor responses to emails. Customers service said they will update in 2 days and it’s been several days. On top of a trip being cancelled due to the bad judgment of booking on jet, now we are being treated like this too. Really would appreciate professionalism from jet airways in this. Thanks.

My travel was in october from mumbai to kathmandu and it’s been nearly 5 months since my baggage was damaged and post complaint being filed and series of mails exchanged with the jet airways staff no compensation for same has been received. For the past month jet airways has been trying to fool me into filling forms post agreement on a settlement amount and give ridiculous reply post getting all the forms that the airport has still not processed the same.

Hi I am marif akhther, I have abooking in jet airways flight from Patna to Abu Dhabi Via Delhi, my booking reference number is BFUGSH, my journey date is 22 March, from Patna to Delhi, and from Delhi to Abu Dhabi, kindly do the needful as early as possible.as in news the flight Boeing 737max 8 is cancelled, but I can't obtain any information from jet airways customer care, kindly reply

Dear Sir/ Madam, I have booked my flight (Jet Airways) on 03.02.2019 through mobile booking from Delhi to Udaipur (Departure on 02.03.2019 flight 837) for 2 adults, 1 Infant and 1 child. PNR No. CSRTQY
On 27.02.2019, I got notification on my email ID [protected]@gmail.com that this flight is Cancelled. I tried to contact Customer Care offices of Delhi, Mumbai, Gurgaon but my call is not picked up. To avoid further delays, I have booked another flight for the complete family with other airline and also paid extra amount due to very short time.
Now continuously trying to reach Jet Customer Care, but all in Vain. I request Jet Airways team for advising me the Refund amount of my tickets and the way forward for the same.
With Regards, Gaurav Kapoor
Mobile. +91 [protected]
Email: [protected]@gmail.com
PNR No. CSRTQY
Booking in the Name of Gaurav Kapoor, Shipra Kapoor, Yuvaan Kapoor and Eshanka Kapoor

I had booked my flight with jet airways on 18th feb for a travel date of 2nd april. Below is the itinerary.

9w 0820 blr del 02 apr 2019 11:10 14:05

Suddenly on 15th march, i got an email saying that our flight is cancelled. This is highly unprofessional as the mail doesn't talk about refund or any alternate arrangements. Their customer care numbers are not working:[protected] and [protected]. There is not even any response to email which i wrote to them.
We want our money back so that we can book our next flight.

Dear sir / madam,

I am frequent flyer of jet airways and my number is 9w[protected].

I had purchased two award ticket (For me and my wife) for mumbai to udaipur sector for 21st march, 2019 by flight no. 9w 2327, departing mumbai at 5.00 am. My pnr number is zgkhqn.

As per your mail of 17th march, 2019 below this flight is cancelled which has put us on many hardships as we have onwards programmes for next few days since then. You have also not provided any alternate mode of travel for our journey for same date & time.

Apart from that since you have cancelled the flight why are you silent on the refund of my points and charges i have paid for getting two tickets? Kindly advise us how and when the points will be credited to my account and the ticket issuing charges will be refunded?

Due to the cancellation of flight me and my family have suffered a lot as our entire travel plan is in jeopardy.in fact may other family members (I. E. My son, daughter in law and granddaughter) were also to travel by same flight with me under different pnr number. Kindly advise us what compensation will be paid by you for the same or should we approach consumer forum for your mismanagement and putting the customers at most inconvenience?

Await your early advices.

Thanks & regards,

Chandrakant r vaidya
E-mail id: cr. [protected]@gmail.com

I got an email from jet airways that my confirmed flight booking of 9w 439 dt. 27 april from chandigarh to pune, the flight has been cancelled and it's mentioned in email for further inquiry i have to visit / contact jet airways office and do the needful.
I don't understand, if airline has cancelled the flight then why customer has to rush/run to your office and discuss on next available flight?
This is not right.
I called on pune airport jet airways office and no one is picking up phone.
Now, may i know who and how will this issue get resolved? What about money that i have already paid for this trip?
Also what am i supposed to do now?

Very pathetic airline experience. Due to flight overbooking (Mumbai - dehradun 9w703) was asked to travel in next indirect flights (Mumbai-delhi-dehradun) but due to closure of dehradun airport, delhi-dehradun flight (9w0835) got cancelled. No refund provided till date. Had to suffer a lot - was unable to attend religious ceremonial functions at rishikesh on 27.02.2019, loss of all my bookings for a day, extra travel cost incurred from delhi to dehradun etc.

I get a text massage from miss divyansi ph. No.[protected] in my phone on 12 feb 2019 pretending that your profile has selected for jet airways ticking staff, they demand money for registration i refused for but she told me you are selected why are you quiting please register than i paid 1500₹ for registration, teliphonic interview, document verification, offer letter and insurance charge as in 1500₹, 6500₹, 16500₹, 22500₹, 24500₹ they also send me order no from this mai iol id
[protected]@outlook.com but finally when i was ready to go dehradun airport for visit they rejected my profile because i denied for more money 20000 ₹ for bound, and 24000₹ for insurance after declining me from job process, i request them to refund my amount and they refused for it. Then
After 3-4 days they told me for refund but they pretending that we will refund you after 90 days but if you paid gst 8172 ₹ then we will refund you in 2 days bt now it has 1 month passed. They are pretending that due server issue we can not send you money then they told me for 4th march was waiting for 4 march2019. Bt miss divyansi cheated me she didn't pick call after that and next day i got a call from mr. Dinesh chandra phone no.[protected] he told me that he would refund me in just 15 minutes and told me but before you have to pay 9672₹ for connectivity charge bcs it government rule as well i paid him 9672₹ bt he too cheated me after that he is not picking my phone next day i got call from mr. Nikhil bhardwaj ph. No.[protected] he was pretending to be a banker employee bt he didn't share with me even his bank name and told me that your amount has been hold here and you have to pay 14600₹ for fnf registration charges if not paid before 72 hours your amount will be declined and your fund will be transferred in government fund for 5 years now i am in big trouble because i have owed money from my relatives.. Sir please take action i they are fraud their mai.. Sir i m sharing here their mai id. And ph. No.
[protected]@outlook.com
[protected]@gmail.com
Miss divyansi and amit saxena ph. No.[protected]
Mr. Dinesh chandra phone no.[protected]
Mr. Nikhil bhardwaj ph. No.[protected]
Sir my account detail
Manoj kumar: ifc cod. Yesb0000034
Ac. No. [protected]
Manoj kumar
Yes bank branch-bhiwadi

I received a text msg stating my resume has been selected for the job in jetaiways and they also confirmed that they are the direct officials from the jetaiways. And i have a second thought about it coz they asked me 2k to submit in their account. Her phone number is [protected] and her account detail is on the name of sameer alarm 4065bank of baroda
Account number - [protected]
Ifsc code - barb0ranijh
Account holder's name - sameer alam
... I think it's a fraud mail... Just wanna make sure because i went through the recruitment process of jet airways and it says that they don't demand any money from out side on any stage of recruitment.

I am complaining about jet airways service today (13 march) i did picked the cab faridabad to terminal 3. I reached the airport at 11:34 and entering through gate no 2. I have reported to jet airways desk for boarding but he refused to boarding. He did ignore to me say that flight boarding is closed while flight was cancelled ans he say talk to supervisor. Then i talked with supervisor then he send to me reservation counter. They continue confusing me nd last they decide by self that you are late while i was drop by cab at 11:34 i have evidence also by cab reporting time in attachments.

They have no refund the money. Finally i have booked other flight for further journey.

So i am requesting please return to me money asap.

I have attached all evidence.

Pnr-djmdwb flight number -9w 0551
I was traveling to mumbai from doha on 11th march 9w551 and had bought a free bag with the 2alcohol bottles. I hence had 2bags now. I was stopped by mr. Ajin from jet airways at the boarding gate who asked me about the two bags. I informed him that the second bag was a duty free complimentary bag.

He told me to be on standby and made me wait for 25mins. After which he came back to me asking me what did i decide. I told him again and again that it was a comp. Duty free bag. He stated that i need to pay qar 280 riyals.

I was the last to board and he asked me to pay in cash. I even told him that i have no checked in baggage. He however did not listen to me and insisted that i pay.
He told me that i cannot check in the bag for free. I told him that other passengers before me were allowed.

When i asked for his name to complain, he asked me what was my profession to which i told him that i am cabin crew. He further insulted me saying what can a cabin crew do.

I finally paid the qar 280 riyals and my duty free bag went in the cargo even though i dint have even a single kg checked in.in front of me another customer was allowed to check at the counter for free by his fellow colleague. I want to know why the discrimination amoung the passengers.
He even treated 2 passengers besides me with such rudeness rather than being polite.

I request you to please get into the details of the matter and solve this. I am disgusted with the service given by mr. Ajin. I was humiliated by him.

I will go to any length to make sure this gets heard. Mr. Ajin is by far the most disrespectful person i have ever seen in the hospitality industry.

Kind regards
Sonia

With respect to my bookings and payments done and ticket booked, i received on 07.03.19, the message from JET AIRWAYS of flight being cancelled...more then 1month after ticket booking...irresponsible message from JET AIRWAYS..E-Ticket for Order[protected]
Trip 1: Mumbai to Thiruvananthapuram Wed, 20 Mar 2019
Jet Airways 9W-2318
BOM 05:50 08:00 TRV
Wed, 20 Mar 2019 2H10M Wed, 20 Mar 2019
Chhatrapati Shivaji Int'l Airport ECONOMY Trivandrum Int'l Airport
Baggage Info - Check-in: 15KG, Cabin: 7KG

I have been trying reaching jetairways team since yesterday, as received a message that flight 9W-2318 scheduled for 20th march'19, Also, i have observed that there is no alternative shared by the airlines.

i want to travel on the same date and timings...as important work/meet is arranged...REVERT BACK WITHIN TODAY...

Requesting to revert back with a proper resolution.

Thanks
Ganesh Konar - [protected]

Dear gentlemen

Pnr no. Lwdqyu, booked on 10 feb 2019

Above flight ticket has been cancelled on same day of booking and received the confirmation of refund of 1526 sar on 11 feb but until today i have not received the refund in my bank account.

I have recieved the rrn no rrn :[protected] from [protected]@jetairways on 26 feb but money has not refunded till today.
I have asked to the bank also but they do not have any details with provided reference no.

Please help me as i will be exit from dammam and my bank account will be closed after that.

Hi,

I travelled with my family dated 24.01.19 from dehradun to mumbai via flight no 9w702. The list of passengers and e-tickets are as under :

Yogendra dhoot[protected]
Ayushi dhoot[protected]
Mehak dhoot[protected]
Alka sarda[protected]

I had lost boarding pass of the mentioned travel and request to share the same on my email id yogendra. [protected]@gmail.com.

Thanks

Jet airways flight 9w 008

18 feb 2019 singapore
01 mar 2019 mumbai

We had requested wheelchair for my wife zubeda ismail upon arrival at mumbai international, further insult to injury our meals were hindu vegetarians neals for two and that was a disaster as we did not get our meals and no wheelchair waiting at mumbai airport. My wife suffers from arthritis in both legs and you can imagine how painful this has been and a tromour.

This has been a let down and left us feeling that we were elderly couple and no one was bothered about our wellbeing and safety for my wife’s health.

We did request wheelchair access on both outbound flight from india and inbound flight back to india, we have been left feeling vulnerable and tarnished.

I hope someone will take this complaint and reply back to me on s. [protected]@gmail.com or on [protected]@live.co. Uk

I tried so many times to call in contact center but they never picked up even after holding it for a long time like 15 minutes.

Call center it's there job to attend the calls and listen the guests they are getting paid for the same.

I am really very dispointed with the service of your contact center please try to improve it and i want you to contact me asap

With respect to my bookings and payments done and ticket booked, i received yesterday the message from JET AIRWAYS of flight being cancelled...more then 1month ater ticket booking...irresponsible message from JET AIRWAYS..E-Ticket for Order[protected]
Trip 1: Mumbai to Thiruvananthapuram Wed, 20 Mar 2019
Jet Airways 9W-2318
BOM 05:50 08:00 TRV
Wed, 20 Mar 2019 2H10M Wed, 20 Mar 2019
Chhatrapati Shivaji Int'l Airport ECONOMY Trivandrum Int'l Airport
Baggage Info - Check-in: 15KG, Cabin: 7KG

i want to travel on the same date and timings...as important work/meet is arranged...REVERT BACK WITHIN TODAY...