Jet Airways Complaints & Reviews

We indi tour services pvt ltd. Registered by ministry of tourism govt. Of india, as we book a flight varanasi to khajurao with jet airways so now today suddenly we got a mail today 3:00 pm 11 apr 18 from jet airways that our flight schedule changed from 15th april to 14th apr 18 and flight no. 9w 2423 to 9w 375 so how we can change our group movement schedule instantly before 4 dayswe made our schedule according to flight timings
Please take a big action against jet airways becuase we bare a big losses
Dhananjay kumar [protected]

Booked tickets for my brother from mumbai to new york through delta. Got confirmation/ticket numbers 2 months in advance from delta. But jet airways, couldn't board him as their system got screwed up and they couldn't verify tickets in their system. Staff were rude and have no intention to help. He had to re-book again and take flight next day. They didn't even care to provide hotel stay. It's not over yet, next day when he is ready to check in, they took baggage and they didn't issue boarding passes as there as some issue with seating. They made him wait 1 hour again to get the boarding passes. Its horrible experience, period. I dont even know how they are still in business.

Please stay away from this airlines unless you want to be treated like beggar!!

I have book my flight from Hyderabad to berlin, and I had a jet airways flight from Hyderabad to Mumbai which is at 9.15 pm on 10th of April, and the flight got delayed and I got a new ticket at 11.00pm, if I would I took this flight I would have missed my international flight, and called them and asked to change my flight, so they gave same flight at 11 pm and changed my international flight and they said they don't have any there options, this lead me to miss my job on the next day and loss of my salary.
I demand an explanation and compensation for this from the airways.

I travelled from bangalore to patna on 9w141 flight on 8th apr-2018. One of my bag was held at bangalore airport since it had a shaving trimmer in the checked-in luggage. Despite providing authorization letter, i have not got any update from the airlines as of now. Please advise if carrying shaving trimmer - philips is not allowed in checked-in baggage. Also, they promised to take the necessary action within one day, but the same has not yet been actioned.

I have done complain to the jet airways about my missing items but since past one month they are only delaying the matter and not giving me any proper reply for resolving the problem. I hope delhi police could help me out of this. If you need proof of video while opening the bag can send you.

Thanks and regards / shyam vazirani
Contact number : china +86- [protected]

Booked flight 23.01.2018 from ccu to dliby 9w946 dated 01.06.2018 dep 13:25 hrs. & dli to ixc by 9w645 dep 16-30 hrs. After few days jet informed ccu dep 13-25 hrs & del dep 12-40 hrs. So modified to ccu to mum 11-05 hrs. & mum to ixc 15-10 hr. Then again changed unilaterally ccu to mum dep 8-30 hrs and then 8-15 hrs. And del to ixc dep to 12-15 hrs. It is not possible for me and my wife to catch the flight ccu to mum at 8-15 hrs instead of 11-05 hrs. Please cancel our tickets and give full refund for both o[censored]s. I am a senior citizen and very urgent preoccupation in the morning.

The sercives are pathetic. I was having a connecting flight from delhi to edinburgh via banglore to paris then edinburgh. This is not the way to treat the passenger. The flight got delayed from there for 1hr 10 mins and when i reached at the counter they said boarding closed. They reschedule everything but the ground staff arranged the flight from amsterdam to paris then paris to edinburgh. These people dont know the connectivity cant be for two domestic places of europe. Why these people dnt understand the urge of the time.
The flight could be boarded if they allowed to enter the passenger on special arrangements. Pathetic services. Highly dissapointed.

Sir, we were traveling from USA to India Mumbai, at Mumbai Air Port we found our bag is damnaged and complaint is being lodged at the Jet Airport Mumbai Air Port.
File reference no BOM9W61195/02FEB18/0129GMT.
Name Usha Saraf
Flight date 9W115/01FEB/S24383/02FEB
Value. 100$
I have contacted them many times but no response.
I had talk with Mr Rajan Mehta and Subham Sharma on 5/2/2018 time 5.30PM and6/2/18 time 9.30PM but no response.
I send them a mail three times but no reply.
Email I’d. [protected]@jetairways.com
I called them on this no [protected], they never talk only disconnect the call many a times.
I request you plz look in to and help me
Regards
Usha Saraf

Plz be aware of jet airways home based jobs pdf to excel job. They r offering jobs n asking to pay 6075 rs gst charges. And file charges 10000/- payment is 57000 like that they are telling and cheating plz be careful guys don't trust them they are just cheating.
Email id: [protected]@gmail.com
Phone: [protected]

Holder name:- rohit ramdas pingale
Bank account number:- [protected]
Ifsc code:- utib0000072
Bank name:- axis bank
This is the account they are asking to pay money plz be careful

Dear sir
May I information your goodself that I traveled Delhi to Patna yesterday I, e 02 April 2018 from your flight number 9W0727V 02 APRIL 1605 Jet airways and I have been charged rs 2800/- for 7kgs @400 per kg but charges should be only 250 rupees for Extra luggage as information provided by your official website so kindly clarify for excess charges and send the extra money which charged by you

Regards
Sudhir Kumar

Hi sir, madam
I received a call today at 12. Pm that their is a job in jet airways and they asked my qualifications i told her mba in hr she told that i'm getting a job for hr admin with 35000 payroll i have to pay 4000 rs i told her that i'm not interested for paid service she told me to remove my resume from job portal so, i told her y should i remove it she started to talk in a vulgour languages using bad word with me and telling me that's she will come to my home to beat me this is not a good way, due to which it company brand name are using by fake people it will create a bad image to ur company' so please take as soon as actions on those people i don't know her name but her no is [protected]

I'm a frustrated customer of the jet airways. I came to india, bengalurur for holiday from london - amsterdam - bengaluru (9w235 - 29th march 2018). One of the suitcase was not delivered to us and was assured, it would be delivered in a day. Its been three days and i no one is picking up the airport mobile support number. The number is in use but thy disconnect my call.
My holidays are ruined as i cannot move without the items in the suitcase. This is the worst ever service i received from any airlines.

The [protected]@jetairways.com bombs when you email them your query. My luggage is stuck in bangalore airport and no-one is able to send us to my hotel.

Case number: kl699277

Since i had booked the connecting flight through klm, i will escalate the matter to the european operator as i'm left with no other option.

Thanks

Another shameful incident at delhi airport!!!
I mohan lal dhall travelled yesterday i. E 30th march from mumbai to delhi on flight no. 9w 355 seat no.33b where i had to wait for an hour on belt no.5 despite of waiting to my horror my bad was badly damaged and was broken miserably. When i tried to contact the airport authorities for help i did not receive no help/corporation nor any one came forward to help. How will i take my belonging in this broken bag (Have attached the bag pictures) after running here and there finally mr. Singh (A sardarji) came forward and wrapped my bad in a plastic cover. Nightmare didnt finish there wen i reached hotel i searched my bag and found my personal stiff like perfume, shaving kit, toiletries and stuff was missing.
I have been travelling to delhi for almost 25years and this is what i have experienced. I dont think delhi is safe in city now in airport.
I want airport authorities to provide me bag as i will not buy another bag!!!
You can contact me on my mail id [protected]@yahoo.co.in

Online redemption of edge reward points to covert my 1090 points into 218 jp miles is not possible due to the reason that it is online for name sake only, it is to be done through call center & call center people of both jet airways & axis bank are not at all lifting the call & even if lift hours together waste international call from qatar & finally disconnect after 90 minutes, i lost heavy money plus disappointment also. Axis bank is not helping at all. Shortly my edge points will expire

Firstly they asked me to pay 2000, 6100, 13500, 23500, 30000, 5000 till now i have paid rupees 80100 for air tickecting job in jet airways. They have gibem me 4th june 2018 as joining period and have told to wait for 15 days for account opening and and refundable amount of rupees 18100 and rest will be refunded during training period in seven days. I am not able to recognize it is really a company or fake mails are reaching through hr. [protected]@gmail.com, hr. [protected]@hotmail.com, i have transferred the amount to binay kumar gautam bearing
Account number [protected]
Ifsc sbin0014585 state bank of india bijwasan. I have been contacted by rahul singh whos mobile number is [protected] frequently for the job purpose of air ticketing job on jet airways i hope amd pray it comes out to be a true company (Global carrer). Please hp me of it is a fraud recruiting company.

Dear sir/madam,

I would like to bring to your kind notice that i have travelled by jet airways (Flight no - 9w-815) from delhi to bangalore today morning @ 09.55 am. Jet assistant have missed my bag at delhi airport, therefore i have been filled property irregularity report/ missing report. I informed to jet operator that i have onwards flight from bangalore to malaysia by malindo airline today night @ 11.15 pm. Assistant assured me that they will arrange the bag and deliver me, however the whole day i have not received single phone call for any update. Once i have reached airport in evening for onwards flight for malaysia. I met to jet operator deputy manager mrs. Geeta about my bag. She checked from respective claim department mr. Dilip. Mr. Dilip have informed that he has not received the bag. Then mrs. Geeta has given the dilip mobile no. To get in touch with him. Thereafter i have called to mr. Dilip but dilip has not given positive response.

Later i met to jet operator mrs. Poouni (Guest executive) and explained that i have an important items which i have to delivery in malaysia tomorrow, however i have not received my bags yet. She also called to same person mr. Dilip but he have given positive response, thereafter i had harsh argument and asked to give in written regarding items reimbursed claim. Then she told that two flight had recently arrived, so we would check and confirm you. After a 5 min she called me and gave the bag.

I am very disappointed by jet airways which they have treated like that. Kindly take up this matter with jet airways higher management to avoid such things in future. (Flight ticket and property irregularity report/ missing report attached here)

I’m veeresh naik ratod in a job search. I approached shine.com. The fraud recruiters who are following shine.com trapped me. I paid 45, 000.00 because they offered me a job in airways they asked me to pay money to me as
A procedure of joining. Firstly they said that you must pay 2200/- for the registration fee and after after that you will get online test link so i paid 2200 rs.

First mail
On 18 march 2018, 3:10:47 pm ist, global services wrote:

Dear candidate

Find your on line test link

http://www.indiabix.com/online-test/aptitude-test/random

Click the 'submit test' button given in the bottom of this page to

Submit your answers.

Total number of questions: 20.

Time allotted: 30 minutes.

Each question carries 1 mark, no negative marks.

Thanks& regards
(Hr team)

Dear candidate,

Thank you for the interest shown in our. Please note your product & services

Order no. [protected] order activation is subject to payment realization.

Product name
Price (Inr) job alert
Rs. 2000
Service subtotal
Rs. 2000
Total discount applied 0.0
Rs. 00.0
Payable amount (Inclusive of service tax 14.00%)
Rs. 2000
3rd mail:

Dear candidate,

This is inform to you according to your telephonic interview now we are sending your offer letter.
If you want to any changes you can contact your recruiters.

Thanks & regard
Vinay gautam

Dear candidate

Greetings from global services,

It was a pleasure talking with you today. Your profile has been completed for jet airways in airtickting at bangalore international airport. But your training fees is pending. So please send your complete confirmation. And deposit amount of rs.13, 500.00/-. Then company will provide your offer letter & password today. This amount will be refundable by company side and whatever amount you have paid like rs.5800/-, 13500/-. Those amount will be refund at the time of your joining and your training fees of rs.28, 500.00/- refund on your first month salary and it is a final amount.
After that you don't have to pay any amount.

Total amount rs-5800+13500+23, 500/- (Refundable) by company side

Thanks & regards
(Hr team)
Hrd/3t/16-17/ndo-189
Mr. Veeresh ratod
Candidate id: [protected]
Bangalore

Dear veeresh,

Congratulations! Further to your application for employment with us, and the subsequent selection process, we are delighted to offer you the role of in. Your role designation will be airtickting at bangalore international airport in jet airways.

The location of your initial reporting and training will be bangalore. The date of your joining would be o4-june-2018.

Your total gross salary as 32, 500.00 applicable has been detailed in the annexure to this letter. On your joining, you are expected to enter into an agreement, which details the scope, terms and conditions of your employment, the necessary training and the contractual obligation to be with jet airways on successful completion of the probation, your employment with the company will stand confirmed subject to the terms and conditions as per company policies.
The location of posting would be communicated to you upon successful completion of training. The duration of the classroom training and the location of posting will be purely based on business requirements. Company will solely reserve the right to make any further changes to the date of joining.

Your employment will be governed by the rules, regulations and policies of the company.

❌the terms of this offer letter shall remain confidential and are not to be disclosed to any third party. ❌

We request you to please carry a signed copy of the offer letter on the day of your joining as a token of your acceptance. Welcome to jet airways we wish you a long, rewarding and fulfilling career and look forward to your joining us.

Yours sincerely,

Thanks & regards

Vinayak malhotra
Senior vice president & group head (Human resource)

Annexure to your offer of employment [hrd/3t/15-16/nod-189],
Welcome to jet airways.

Presented here are the details that refer to our offer of employment to you in the role of ground staff in rajiv gandhi international airport.

Your role designation wills be ground staff. 1. Training period:

The training program would consist of classroom training and on-the - job training. The duration of the classroom training would be purely based on business requirements. Your confirmation will be based on your positive contribution to the company’s objectives. Based on business requirement, period of training can be extended for a further period of six months or part thereof. Your continued employment with the company is subject to your meeting the qualifying criteria during and at the end of the training.

You will be eligible for a training performance - linked incentive (Tpi) which would range from 10% to 15% of the fixed gross salary based on your performance in the training program that you would undergo. The details of this scheme will be communicated on your joining.
Probationary period and confirmation as a permanent employee:

You will be on probation for a period of 3 months after completion of your regular training and allocation to the unit. Please note all confirmations in the company can take place only on the 1st day of the month succeeding completion of probation period. Your confirmation as a permanent employee is subject to the terms and conditions included in the confirmation policy of the company. Further details are enclosed in the information sheet.
3. Increments and promotions:

Your growth in the company and increase in salary will solely depend on your performance and contribution to the company.

Post completion of your training, your monthly total gross salary will be rs 32, 750. This salary will be effective from the 1st day of the month succeeding completion of training and allocation to the unit.

4. Notice period:

During the probation period, if your performance is found to be unsatisfactory or if it does not meet the prescribed criteria, your training / employment can be terminated by the company with one month notice or salary thereof. On confirmation as a regular employee, you will be required to give three months notice or salary thereof in case you decide to leave our services.in the event of you having any incomplete
Page 3 of 3

Assignment, the company will have the discretion to relieve you only at the end of the three months notice period. Similarly, the company can terminate your services by giving you three months notice or salary thereof. The company may terminate your services immediately on disciplinary grounds.

Yours sincerely,

Thanks & regards

Vinayak malhotra
Senior vice president & group head (Human resource)

They cheated me by taking 45, 300. Please refund my amount. I’m from a middle class family. I spent this amount to this fake aviation company by applying loan. We don’t even have money to complain to police and bring awareness and save the people who are getting cheated by this fake companies.
I’m forwarding the payment screenshots below. I'm begging you to refund my money and please catch those cheaters as early as possible and save the people who has been trapping by them

Please help me am second class family background, please any solution me to refund my money 45, 000.00

Recently I travelled to Coimbatore from Chennai international airport. As soon as I enter in to the flight they started giving safety instruction in two languages which is English & Hindi. I can’t understand both the languages because I’m from Tamilnadu & my mother tongue is Tamil. I hope the airlines doesn’t have any mandatory rules saying that only educated people can fly. When any accident or an emergency happed, I do not know what to do. hence the safety of the journey is ...?

I can’t understand the policy of the jet airways they are operating the flight for local Tamil peoples hence the instruction as to be given in their own language rather than giving importance to other language.
Hindi is not the national language for India it’s one of the official language that it.
Hope you understand the issue. Pls take necessary action to rectify the issue.

We a group of six people travelled form mumbai to bali
Confirmation code - sbapbq
Booking ref - nztntg
Dt of journey - 15th march 2018 to bali from mumbai
- 20th march 2018 to mumbai from bali
Flight no - to bali - 9w 12/9w4114- ga 843
- to mumbai 9w11/9w4115-ga 842
We got veg meal from mumbai to singapore and return
No veg meal form singapore to bali and bali to singapore though we had spesically mentioned at the time of booking.
We remaind without meal on journey to/from bali - singapore

Request - compendation in monetary terms for six people for to and fro journey.
Mobile no of first passenger - haresh adhia [protected]
E-mail - haresh. [protected]@gmail.com

I was travelling from dubai international airport to dehradun via jet airways, flight number 9w547 (Dubai to delhi) and 9w633 (Delhi to dehradun) and my money was in the checkin baggage, in my wallet. The amount was approx 5500 and whole of it was empty except for my driving licence and aadhar card. This is so bad on your part, just look into the matter asap, i want the refund positively otherwise i will report to higher authorities. What kind of workers you have? This is unacceptable and because of you people india is still backward. I will take this matter further if no claim is given to me.