Jet Airways Complaints & Reviews

I had booked tickets for my guest traveling from mumbai to nagpur on 5th november 2017. Following false claims were made:
1. Jet said the flight won't fly because the landing condition in nagpur is not suitable. This was false as i traveled from pune to nagpur and my flight landed perfectly fine. Indigo few from mumbai and could land.
2. My guest was told no alternative flight was available and a full refund would be initiated and they don't have to do anything. They would themselves initiate a full refund. As the booking was done by travel agent it would be credited to his account.
3. When my travel agent tried request for refund, they said my guests were offered an alternative flight to delhi and then nagpur which reached later in the evening. My guests were coming for my engagement which was in the morning. We had made booking to fly back later in the evening so it did not even make logical sense for them to accept. This is an utterly false claim by jet for not refunding the amount.in all the chaos i had to suffer losses for return indigo flight also. And now jet is saying alternative flight was offered. This wrong information you are providing. Please help.

Following are the ticket nos:
[protected]
[protected]
[protected]

My sister has travelled on saturday morning ie 13th jan at 1.30 am flight from chennai to france and then to toronto. Her one check in baggage could not be found, she complained but no proper answer. All very important materials, documents are inside and she is too worried. When she tried calling there was no response. I tried calling from india but the number is busy all the time. I do not know how to contact you by phone. Contact me at [protected]@yahoo. Ca
Dev

Myself shriya modak was allotted a booking no. Saacgw at pune airport, india, as pune-abu dhabi to london to boston.
Based on the same i travelled all the way to boston. My final flight from london to boston was on ba215.
On arrival i realized that one of 4 bags, which i checked in at pune, india; was missing.
Accordingly i tried to report the same to ba customer service, who also advised me to alert all the airlines i travelled on 12th jan 2018.
I had also sent emails to all the relevant airlines customer services.
I wish to bring to attention that i was asked to submit reference no of the complaint.
To my dismay, since my journey was handled by 3 different airlines, the original baggage tag no. Issued by jet aireways is not being recognized while filing online bag missing report.
As a result, i cannot proceed any further in the matter.
Hence i wish to bring to notice what happens when your journey is handled by different airlines. Each airline tries to throw the ball in each others' court & in the end the passenger suffers.
I wonder how my problem can be resolved. My id is ([protected]@gmail.com).
Regards,

Recently I went through this website I found some of them had the same experience like mine that's why I decided to post this complaint on this site,
I got a call from an agency which is based in Bangalore ( V services ) the recruiter was a lady Preeti Sharma she has introduced about her and the company they are recruiting people for airports and your profile has been selected for the position of air ticketing staff which are telephonic, face to face.
After the telephonic interview, the second person from the company side was demanding me the security money of 10500 for forwarding the application to the company this amount will refund you back along with your second-month salary, unfortunately, I have paid this amount to their account, they have issued a welcoming letter and a joining date, also demanding me the 14500 for medical insurance fee but I refused to pay this amount there after they have completely disappeared phone got switched off email ID doesn't exist,
I have attached email content and their company details
Dear Shamiem Abdul,

Congratulations being a part of our organization.

As discussed, Please go through trail mail and submit this amount within time frame and send us your account details because we will sent the DD of hole amount including this amount also, This amount will be deposit in Medical officer account so request you to please coordinate with your profile coordinator for new department accounts details .

Training Date: - 24th January 2018

Designation :- Air Ticketing

Training Avenue: -Trivandrum

IMP CODE: - HIE81847 Batch No:- 42

Training duration: - 25 Days

Would like to inform you this mail is your intent latter so request you to please send back with self-attest.

Now your batch medical process is going on but you’re coming from back door entry that’s why you have to pay nominal amount for this process.

Medical & IMP Cost: - 14500 INR (This amount will be Adjustable when you will be getting your medical report and we will provide you rate of interest of this amount also)

Payment Time: - 9th January 2018

Accommodation & Traveling: - Allotted by Jet Airways

Note: - If this payment will not update by 9th January 2018 before 1pm your profile will be hold and forwarded another candidate behalf of you then you can't blame us.

This is your intimation and offer cum Intent Letter and provides your acceptance on this mail.

Thanks & Regards,

Jet Airways
Dear Shamiem Abdul,

We are pleased to offer you an appointment in our organization as Air Ticketing. We will pay you 3.50L P.A. You will be based in our Trivandrum office.

You will be on training for an initial period of 25 days, after completing the training you will be working as a Air Ticketing. Your transition from trainee to probationer will be based on your appraisal at the end of the period of training.

You are required to agree to the special terms and conditions as described when you come for training.

Employment as per this offer is subject to your being medically fit.

Please sign and return duplicate copy of this letter in token of your acceptance.

Joining Date:- 24th January 2018

HRA Security Cost: - 10500 INR (This amount will be refundable after joining the organization )

Payment Time: - 03rd January 2018 before 1pm

Note: - If this payment will not update by today 1PM your profile will be hold and forwarded another candidate behalf of you then you can’t blame us.

We congratulate you on your appointment and wish you a long and successful career with us. We are confident that your contribution will take us further in our journey towards becoming world leaders. We assure you of our support for your professional development and growth.

Account Details Mention Below:

Bank Name: Axis Bank

Account Holder Name: Pulkit

Account No: [protected]

Ifsc Code: UTIB0000055

Yours Truly,

Jet Airways

R K Singh HR (HOD)TEAM

My jetprivilege account has been hacked and the airmiles have been used by someone to buy electronics goods without me knowing.

Although the miles have been refunded once, the problem happened again and i have requested jetprivilege to recreate a new account for me, providing all required details for doing so.

After 3 weeks jetprivilege is still sending standard email saying that my problem is dealt with, but nothing is happening and i feel they want me to give up on my 270k+ miles!!

Can anyone give me the contact of a high representative of the company, because the staff you get to talk to one the phone are utterly useless!!

Sir, i got the call from global aviation regarding the job in jet airways as a ground staff and i got the offer letter from that company by the name of vignesh subramnian. They collected 23, 700 rupees for documents verification and for training and they are not receiving the phone.

Recruiters detail

Name - siddharth
Mobile number - +[protected]
Mail id - hr. [protected]@outlook.com

Bank details of the recruiter

Punjab national bank

Name - rohit mishra
A/c number - [protected]
Ifsc code - punb0364400

Kindly let me know that this job letter is genuine or fake as soon as possible plz.

I don't have last name in my passport and after discussion with jetairways customer had booked my air ticket by mentioning my first name in both first name and last name.

Now the customer care are saying you will not be allowed boarding as i should have used a different way to mention my name. They are telling me to cancel my ticket and rebook.

I was booked on 9w540 24th dec. 17 22.25 hrs. From mumbai to muscat and also did web checkin. I reached 9.30 at the counter but was refused to issue boarding pass because i was late by 5 mins.

I had to book for 9w 540 for 25th dec. 22.25 hrs. And had to pay rs. 5376/- being difference in fare. The pnr is ybgllk and the ticket #[protected]. And now the said flight was delayed by 1 hr. 35 minutes.

I was delayed by 5 min. And i was refused boarding whereas now the flight was delayed by over 1 1/5 hrs.. Because of the 5 minutes delay, i had to pay rs. 5, 376/- and the inconvenience of returning home. I also missed christmas with my family in muscat.

And the inconvenience of reaching in the middle of early morning the next day, to arrange transport, etc. Because of the delayed flight.

I have reported the said matter to the call centre of jet airways and spoke to mr. Ankhit jain but to no avail.

Lawrence lobo

Original flight from ewr cancelled after boarding 2hrs. Late, deplaing 3hrs. Later and another 3hrs. Waiting at the gate due to mechenical problems, weather was fine, returned luggage at 2:30 am. Received another confirmed seat for the next day, which was cancelled once again even before check-in., put on another flight, the connecting flight took off late once again and landed late. Almost missed the second connecting flight due to lost luggage. The luggage dept. Have been the most inefficient and unhelpful for the past 4 days, after numerous e-mails, hours of waiting on the phone and getting the run around still no bags. Everything for a 2week trip was in the checked in luggage including phone chargers, so a completely ruined, aggravating and a very expensive trip.
Strongly advice to stay away from travelling on jet airways.

Hi sir/mam myself sairam.Ramagiri from the past 1week I'm receiving some calls, They are saying that we are calling from (Jet Airlines)MII SOLUTIONS New Delhi...your resume is matched with our requirements...
His name is ROHAN who made an calls to me [protected], and he asked me to pay 1650 for the registration and 5800 for verification of my certificates and he said that we will refund you this amount after your joining...after few he transferred my call BY around 4:20 to an RECRUITER named SRUTHI NAIR she possesses me some questions and answered her, she said that we will call you by tomorrow around 11 '0'clock
They just made me an call n saying that you are selected, n now you have to pay 15900 before receiving your appointment letter by the mail, after 4days you will get an courier it contains with ID card, GATE pass n some other and we will refund you these amount also after your joining in AIRPORT...
Now I'm asked for my money back, he asked me more 2500for their services if I won't send this amount he is saying that I won't refund your money so I paid him 2500 bt now they are not lifting my calls +[protected]THEY ARE MAKING ME CALLS FROM THIS NUMBER...
Plz help me these people are attracting many graduates like and they are taking huge amount from all...

Ticket reserved through yatra for jet airways. 2 tickets booked by mistake with same name, number, email, same yatra account for 31st dec 2017 nagpur - mumbai flight.

Yatra agreed for full refund - since app failed to validate multiple tickets booked on same time slot for same passenger.

Jet airways issued 2 ticket for same person with same name, email and number. Agreed that multiple tickets cannot be issued to same person, yet on requesting cancellation for one ticket - charged over 70% of ticket price. Did not refund or cooperate. Refused to give 2 boarding pass. Refused to refund once canceled ticket. Hung up without resolving issue.

Flight 9w 2256 - jet airways tue 02 january 2018
—
Departure: jaipur, in (International), terminal 2 02 jan 18:40
Arrival: delhi, in (Indira gandhi intl), terminal 3 02 jan 19:40

Flight 9w 739 - jet airways tue 02 january 2018
—
Departure: delhi, in (Indira gandhi intl), terminal 3 02 jan 20:55
Arrival: chennai, in (Chennai international), terminal 1 - 02 jan 23:40

1. Airline pnr *gpvbsg*
2. Booking ref: txe4zl
3. Airline pnr *wcohyf*

Dear sir,

Ref.: jaipur to delhi flight 9w 2256 & delhi to chennai flight 9w 739 on 2nd jan, 18

I wish to bring to your attention the harrowing experience undergone during our return trip to chennai from jaipur on 2ndjan, 17.

All 7 o[censored]s were issued boarding passes for the journey. When we reached the airport we were asked to contact the duty manager. Sadly he could only organise to re-route our flight & offer some snacks. We boarded our flight to mumbai at 8.50pm & to chennai at 2.55am from mumbai. We learnt that tickets were available on the earlier flight also via mumbai at 4.20 pm which was not intimated to us while it was sold at a premium.

Inspite of mentioning that 2 senior citizens with heart ailments & my daughter appearing for her exam early 3rd morning, both ashish (Duty manager at jaipur) & anil (Duty manager at mumbai) made no attempts to address the issue which was warranted. He could not even help us with business class seats or a lounge access at least for the patients.

We had never expected to be treated so badly and look forward to appropriate remedial measures including flight fare refund for the regrettable treatment including shoddy customer service experienced by us.

Inspite of writing to '[protected]@jetairways.com' there has been no response.

Regards
Aruna & rangaraj

I had scheduled flight from nagpur to mumbai on 3rd jan 2018 (9w7134). Same day at 11 am, i called to jet airways call center and conformed any changes in schedule. They responded with no changes.

When i reached nagpur airport, shameless jet airways crew told me that this flight has been cancelled couple of hours back. I was surprise i did not receive any notification such as email/sms or curtsy call from airline.

Neither they provide any kind of assistance to book any other flight for mumbai.

It was nightmare experience with jetairways and i have decided i will never ever travel with this airline in my life.

I have travelled to patna from nagpur at7/1/18. I had 3 luggages out of which one was missing, & the other one is damaged with things from inside missing. After persistent request, sanjeev sharma at patna airport only mentioned snout missing luggage and reluctant about my damaged suitcase with things missing.
I want to register complaint about sanjeev sharma's attitude and want my missing luggage alongwith compensation of damage done (Rs.6000 - cost of suitcase).
Please solve my issues on urgent basis otherwise i will proceed through consumer forum
Himanshu shekhar
Mo.[protected]

I have made the complaint with id 1817120 on 25/12/2017. I am waiting for the resolution on this from jet airways. I have followed up on the same complain request as well but still no response yet. Hence creating a new complaint. Please look into this and let me know if i need to provide the complete details again.

Note: the details are present with the complaint id 1817120

As i booked my return flight from abudhabi to mangalore and return for 20th feb 2018 with confirmed ticket. But unfortunately i got email from jet airways as below that my revised ltinery with change of flight schedule one day later without my consent, which is not acceptable for my duties and responsibilities. So i sent mail to get confirmation for the same day of travel or to cancel my return ticket refund me 100% amount for which jet airways not yet responding after so many reminders sent.

Your booking:

9w 0502 ixe auh 20 feb 2018 22:35 00:55

Revised itinerary:

Confirmation code:

Date

Departs

Arrives

Flt #

Route

Passengers

Seat

Terminal

Wed, feb 21

22:35

00:55

9w 502

Ixe to auh

Dear concern,

Yesterday morning myself moriom akhtar and my two sisters namely rukasana moni and nourin moni travelled by jet airways (9w0608w) having seat nos. 27d, 27e, 27f respectively from silchar to guwahati, on the way to silchar airport at home we taken the weight of our luggage’s which contains 46kg but at the airport as per the ground staffs our luggage’s weight shows 2/25, 3/16, 1/21 total contained 62kg, and they charged rs.6800/- extra for overweight of 17kgs.

At the time of boarding after making the payment we request for money receipt but they said you must do fast flight is ready for takeoff the receipt will be given at guwahati airport. After reaching at guwahati airport in arrival door we were unable to find out the jet airways office.

Due to having a busy schedule we were unable to file a complaint to your office directly so through this mail we are filing a complaint against the overcharged and not providing the money receipts.

We hope that the jet airways will look after the matter and will refund the amount which were charged unnecessarily.

And please once check your equipment weather it works correctly or not or your staffs knowingly misguided the passengers.


Thanking you,

Moriom akhter

Sir. I was trvled frm srinager to dehradun flght no. 9w 702 on 4 jan 2018... When i reached at dhradun airport... My bag which is red colour.. Has swape with other person... Namely singh bhupen which is written on his bags tag.. And 4589 9w082084 on another tag... My name is ahtisham ansari... Contact no. [protected]... Kindly do some action to find my bag as soon as possible

Dear
Sir/madam
The dated 5th of january 2018 i had a flight kolkata to jorhat10.25am. I reached at airport 9.18am but because of deficient staff of jet airways i missed the flight. I was waiting for boarding pass more than half an hour and when i near to boarding counter then the lady has told the flight counter close and she send me one another counter but another counter lady was busy over phone she responded me lately when she respond me it was 10am even 25minutes before also they unable to give mine boarding pass so i want mine all amount back or i need a ticket on next date. I hope jet will help me out.

I booked ticket to travel from dammam to cochin on 30th december 2017. But due to bad climate and clouds, all flights cancelled and had to wait in airport two days. On 31st night, jet airways arranged another flight to trivandrum and i arrived in trivandrum airport on 1st january morning without luggage. My all dress materials are in baggage, and i had to buy new dress and toiletries items when i waited in dammam airport. Jet airways delivered my baggage on 1 am today (05.01.2018). Unfortunately all food items, chocolates are damaged and became usefulness.

I lost around rs.10, 000/- worth items in baggage and rs.5, 000/- spent in dammam airport to buy new dress and toiletries items due to flight delay.

Name : thomas williams
Passport no. : k0763178

Booked flight : 9w569 - dammam to cochin
New flight : 9w565 - dammam to trivandrum 30.12.2017

I request you to compensate my damage at the earliest.

Thomas williams