Please see the trailing mail communication which is self explanatory:
Reminder 3.
Dear narayan
Please let me know whether i should expect your reply or not.
Rgds/ lakhbir singh sehmi
From: sehmi l. S.
To: baggage claims
Sent: wednesday, august 30, 2017 7:10 am
Subject: re: ahl ixc9w11662-final settlement
Dear narayan
Reminder 2
See in attachment what happens in this country and in india with your service.
My deputy traveled from nairobi to lubumbashi in inter-regional flight. His bag was left out in nairobi. Flight reached lubumbashi without bag. He was immediately given a voucher o[censored]sd 100 as per attachment to collect the same from their sales offices but what you did to me? Its now 2 months and 22 days but you are still buying time and giving me fake promises.
I have made sure that i never buy jet air ticket in the future ever since this incidence happened with me and i have to travel india again on 2nd oct 17 and i have purchased indigo ticket between bombay-chandigarh sector. This is all because of your hopeless approach to redress the grievance.
Can i hear from you soon? Can you give the finality? I am waiting for your response so that i decide whether i should take legal route at the earliest.
Hoping to hear from you.
Regards.
Lakhbir singh sehmi.
From: sehmi l. S.
To: baggage claims
Sent: tuesday, august 29, 2017 2:36 am
Subject: re: ahl ixc9w11662-final settlement
Dear narayan
Polite reminder.
Today is 29th and i was expecting your feedback on 22nd as your mail dated 18th aug 17.
Rgds/ sehmi.
From: sehmi l. S.
To: baggage claims
Sent: thursday, august 24, 2017 5:19 am
Subject: re: ahl ixc9w11662-final settlement
Boss narayan
We are on 24th aug now.
Rgds.
Sehmi.
From: baggage claims
To: sehmi l. S.
Sent: friday, august 18, 2017 5:58 am
Subject: re: ahl ixc9w11662-final settlement
Dear mr. Sehmi,
This is to acknowledge receipt of your email dated august 11, 2017. At the outset, we would like to apologies for the delay replying your email.
Please be informed, your claim is under review and the bills have been forwarded to our audit department for verification.
Request you to allow us some time and we shall revert to you latest by tuesday, august 22, 2017.
Thank you for communicating with jet airways.
Thanks and regards,
Narayan pawaskar
Claims department
Jet airways (India) limited
From: sehmi l. S. [mailto:[protected]@yahoo.com]
Sent: 17 august 2017 15:02
To: baggage claims
Subject: re: ahl ixc9w11662-final settlement
Dear narayan
Can't you even confirm the receipt of my mail?
Looking forward to your confirmation.
Rgds/ l. S. Sehmi.
From: sehmi l. S.
To: baggage claims
Sent: tuesday, august 15, 2017 6:58 am
Subject: re: ahl ixc9w11662-final settlement
Dear narayan
Please confirm whether you received my trailing mail that was sent on 11th august 2017 with all relevant attachments.
Rgds/ l. S. Sehmi.
From: sehmi l. S.
To: baggage claims
Sent: friday, august 11, 2017 6:50 am
Subject: re: ahl ixc9w11662-final settlement
Dear narayan
Please find attached herewith the claim form duly filled-in alongwith scanned copies of relevant receipts.
Kindly get the following clarification below:
1. Rwf stands for rwandese francs. The exchange rate at the time of purchase was 1 usd = 640 rwf.
2. Cdf stands for congolese francs. The exchange rate at the time of purchase was 1 usd = 1300 cdf.in democratic republic of congo both local currency cdf and usd is used for transactions.
3. Inr stands for indian rupees and
4. Usd stands for united states of america dollars and the exchange rate currently is 1 usd = 64.20 inr.
5. If we apply the conversion of all currencies; we come to the following sum:
Rwf: 232, 355.00 equivalent to usd 363.00 equivalent to inr 23305.00
Cdf : 77, 400.00 equivalent to usd 60.00 equivalent to inr 3852.00
Usd: 241.32 equivalent to 15493.00
Inr: 12, 010.00
Total inr : 54, 660.00
Please note that above is actual loss amount. I am not claiming the parking fee that i paid 3 times to visit chandigarh airport apart from indirect losses on account of mental duress, frustration and substantial wastage of my holidays as i had to visit several times to your chandigarh office and at one time with the concerned police officials and your manager had assured that within 21 days i would get an email from their office resolving my issue which never happened. Only after 2 months; you people responded me with an offer of insignificant amount which is not at all acceptable to me.
I had to make all new shirts and trousers and that also resulted in loss of money and postponement of my scheduled programmes in india as tailor takes his own time to stitch them. If i calculate that damages, it may run into lacs of rupees and i keep that right reserved to claim from the court of law ; if you are not interested in resolving the issue amicably.
Please also note that as per normal practice; no one keeps the receipts of shoes, clothes, turban etc. For a long period of time and as such i too misplaced them but that should not be considered as illegitimate claim howsoever small the amount is.
Hope you find all documents in order and settle my claim as fast as possible before i take any legal route.
I thank you in advance for understanding my position and settling the claim on top priority without taking much longer time.
Regards.
Lakhbir singh sehmi.
From: sehmi l. S.
To: baggage claims
Sent: thursday, august 10, 2017 5:19 pm
Subject: re: ahl ixc9w11662-final settlement
Dear narayan
The biggest mistake that you made was that while checking the cctv footage; you did not involve me. You can never identify the bag of someone else unless the owner himself identifies. Had i been involved; i would have certainly identified my bag.
Anyways; i am going to send you claim form with items description very shortly but please remember that one does not retain receipts of all items like shirts, trousers and turben etc which was purchased earlier and one should understand this fact that if someone is travelling for a month or so; he is not expected to travel without clothes.
Expect the receipt of my claim form duly filled in today.
Regards.
Lakhbir singh sehmi.
From: baggage claims
To: sehmi l. S.
Sent: thursday, august 10, 2017 1:15 pm
Subject: re: ahl ixc9w11662-final settlement
Dear mr. Sehmi,
This is in further reference to your email dated august 08, 2017.
We truly regret that your baggage could not be located when you travelled on flight 9w498 from mumbai to chandigarh on dated june 08, 2017 and perforce we had to declare it lost.
Please do not think even for a moment that we are insensitive to the inconvenience caused to you on the said day. We do realize the impact such a situation has on the convenience of our guest and we do not undermine all that you had to go through on the said day.
All our attempts including involving the airports of mumbai and chandigarh were not fruitful. We have also checked the cctv footage at chandigarh airport with the help of local authorities. As there were number of black bags, your bag could not be identified and nothing noticeable was found. We regret to mention here that despite our best efforts to trace your bag, we have so far not succeeded in locating it and hence is being treated as having been lost.
On behalf of jet airways, we express our deep regret for all the inconvenience and disappointment you experienced due to your missing baggage.
Please be advised, the compensation amount offered was on basis of weight of the lost checked-in baggage which in your case is inr 4550/-.
If you are in acceptance of the above compensation, we request you to kindly sign the attached release and indemnity form and forward the scanned copy to us.
In case you are not satisfied with the above mentioned compensation, we would request you to share the scan copy of the bills/receipt for the items that were in the missing bag for us to review.in keeping with the laid down guidelines of our internal audit department, only computerised bills and the manual bill with vat/tin no. Will be considered while verification of the claim amount.
Along with the bills, kindly update the attached claim form and forward the scanned copy to us.
We shall review the bills and advise you on the same.
Thanks and regards,
Narayan pawaskar
Claims department
Jet airways (India) limited
From: sehmi l. S. [mailto:[protected]@yahoo.com]
Sent: 08 august 2017 18:06
To: baggage claims
Cc: sehmi l. S.
Subject: re: ahl ixc9w11662-final settlement
Dear chinmaya karandikar
It is yet another example of your pathetic approach in respect of resolving issues of severely affected passengers.
You are settling it at rs. 4550 which is not even anywhere near the bag value. The bag itself was o[censored]sd 140.
You have given me enough mental duress and i strongly condemn the same.
You don't even know that being a non resident indian i can not maintain any local indian account other than nre or nro and nre a/c can not entertain local currency other than foreign convertible currency. You don't even know that nro account is good enough to accept your payment then there is nothing wrong on my part to conclude about your little knowledge and what should have i expected from you to redress my grievance suitably.
I have been given tough time by you and you should be ashamed of having offered me only rs. 4550 that too after a period of exactly 2 months from the date of non-delivery of my bag. You never involved me in even identifying my bag through your cctv recordings despite my repeated requests and it appeared to me as if you are protecting someone for stealing my bag.
I am sending herewith the scanned copy of my bank account being maintained in yes bank, mohali which is good enough to accept this amount in indian rupees.
I am taking this amount under strong protest without prejudice.
Sincerely,
Lakhbir singh sehmi
From: baggage claims
To: "[protected]@yahoo.com"
Sent: tuesday, august 8, 2017 2:17 pm
Subject: ahl ixc9w11662-final settlement
Dear mr. Sehmi,
This is an acknowledgement receipt of your missing baggage complaint registered under file reference number ixc9w11662, during your travel from mumbai to chandigarh on 9w498/08june 2017.
Please accept our sincere apologies for the inconvenience caused.
May we assure you that we have done a thorough review and investigation of your complaint and regret to confirm that inspite of our rigorous tracing, your bag has not been found to date.
Therefore, in accordance with applicable convention rules, without prejudice, we are able to offer you inr 4550/- as full and final settlement of your claim.
We request you to provide the scanned copy of the blank cheque (Which has name of the account holder/ account number and ifsc code visible) in whose bank account you would like the payment to be remitted. This has to be an indian bank account not nri/nre.
We once again regret the inconvenience caused and notwithstanding the above, look forward to your continued patronage of jet airways.
Thanks and regards,
Chinmaya karandikar
Claims department
Jet airways (India) limited
Flights to amsterdam and paris from bengaluru and chennai
Confidentiality / disclaimer notice : the information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. If you are not the intended recipient and have received this communication in error, please notify the sender immediately by return e-mail, delete the e-mail and destroy any copies of it. Jet airways allows reasonable personal use of the e-mail system. Views and opinions expressed in these communications do not necessarily represent those of jet airways. Jet airways (India) ltd. http://www.jetairways.com
Flights to amsterdam and paris from bengaluru and chennai
Confidentiality / disclaimer notice : the information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. If you are not the intended recipient and have received this communication in error, please notify the sender immediately by return e-mail, delete the e-mail and destroy any copies of it. Jet airways allows reasonable personal use of the e-mail system. Views and opinions expressed in these communications do not necessarily represent those of jet airways. Jet airways (India) ltd. http://www.jetairways.com
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Flights to amsterdam and paris from bengaluru and chennai
Confidentiality / disclaimer notice : the information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. If you are not the intended recipient and have received this communication in error, please notify the sender immediately by return e-mail, delete the e-mail and destroy any copies of it. Jet airways allows reasonable personal use of the e-mail system. Views and opinions expressed in these communications do not necessarily represent those of jet airways. Jet airways (India) ltd. http://www.jetairways.com
Jet Airways customer support has been notified about the posted complaint.
My flit no 9w23
New deli to toronto
I loss my hand bag
Plese help me.
In india my no is [protected]