Jet Airways Complaints & Reviews

This is to bring to your notice that i mrs valentina golla was travelling on a confirmed ticket from delhi to hyderabad on 11th august 2017 by jet airways flight 9w 0643

The ffp no. Is umctrt and seq/143. The air-hostess on board played truant when it came to serving me any food. They didn't offer me a glass of water for the whole journey. That being said i was not even served food on board for a two hour journey although my co passengers and all the rest were served. Why was i avoided.? Do your air hostesses think they are too proud to some passengers or are they forgetting their job they are recruited for?

Insane tactics of the jet airways in handling matters is well known. I would like you to find out the staff on duty aboard the flight 9w 0643 on the 11th of august 2017. Kindly go through the protocols of serving passengers and look into this serious incident as they had served two passengers sitting by my side with non veg food. How is that possible.? Why this special attraction and favors to them?

My husband is a commanding pilot with the emirates and is a member of the pilots union and has taken this matter up very seriously and has forwarded the complaints to nhrc and consumer complaints forum.
Please look into the matter and update me about the status of my complaint.

Awaiting your reply at the earliest

We named mr chakor kamble and mrs vimal kamble have booked two return tickets from mumbai to kathmandu dated 30/07/2017 by 9w-266 and kathmandu to mumbai dated 06/08/2017 by 9w-265. While booking the tickets we had made an request for wheelchair as wcob. We reached terminal 2, for kathmandu, as we get down from taxi, a person was waiting with wheelchair my wife vimal kamble sit on it, he had taken upto cheakin counter taken the bording pass, the lady on the cheakin said don't go without wheelchair. Afnter taking bording pass, jet airlines staff was standing outside the cheakin counter, they said that, get down from wheelchair and sit on the chair kept nearby, so she get down and sit on chair nearby, further he said that, your name is not in my list, just now cheakin counter lady had written with pen on bording pass. Then i had asked him what is the meaning of wcob, he said i don't know, but further he said that wait for some time we will provide wheelchair, after about 5 to 10 minutes one person came with wheelchair and asked my wife to sit on wheelchair so she had occupied wheelchair, on other wheelchair some other passenger was also there. One person had taken both the wheelchair in one hand each, done with immigration, security, after that said that wait for about 5 minutes, i will drop other passenger up to bording gate and come back, accordingly he came back in time, he had taken my wife upto bording gate and said that get down from wheelchair and sit on the chair near bording gate, i will come back after about one hour during the bording. But he didn't come back. We slowly occupied the seat.
While return journey we got a very nice response on taking bording pass at kathmandu, the lady on the counter said that, sit here for 2 minutes, do not walk, wheelchair came done immigration and security and taken upto bording gate and said be on wheelchair, i will come at the time of bording, accordingly he came and taken upto aircraft. Air hostess and cabin crew had taken good care by providing small pillow etc and instructed let all passengers to get down, accordingly everyone had exited after that we come out from the air craft and asked for the wheelchair to the person of jet airlines who was with blue suit, he said that wait for some time i will call for wheelchair, further he said that it will take about 10 to 15 minutes wait nere the exit gate only, accordingly we had wait, after 15 minutes he came and said come little ahed wheelchair will come there so make us to walk up entry of tunnel and said this is the shortest way to go out you go now wheelchair will not come, we said that we can't walk. He disapeared. By taking the support of post and pillars we just started walking, during walking we asked so many airlines staff where to give complaint, but everyone said, go straight there is a counter as we reached there they said go to other counter, every one had replied like this only, we done immigration and came to baggage, our baggage was kept aside as we were too late and belt was stop. Finally we took the baggage and went to gvk information counter, that lady had taken us to jet airlines counter but no one was there. We came to custom book the taxi and came home. My wife is suffering from spine problems, shall i get the justice.
With regards
C t kamble
[protected]
[protected]@yahoo.in

I'm jean eddy amajuste, i should fly to pap with my family (Wife and son): taciana charles and flavio nemamiah amajuste, this morning at 9h10 am. My boarding pass wrote f10, at the kiosk the agent repeated go to f10. I missed my flight cause the gate was wrong, the board was at f1 instead. I'm travelling with my 20 months son, i'm at the airport till the next flight at 3pm and don't have money to take care my son. I kindly request a compensation for that harm.

Regards,
Jean eddy amajuste and taciana charles

Jet airways

I would like to make a formal complaint about my flight 9w 121. Whilst travelling to new delhi from heathrow, it appeared that my inflight screen was broken.

After consulting your staff at least 3 times, nothing was accomplished and i was even ignored by two members of staff when waiting.

I paid a lot of money for this flight, so to have no in flight entertainment and no remorse shown by your staff, i believe this is more than enough reason for hefty compensation.

Your in flight team, took my details and said they would be in contact with regards to compensation within 48, however i am still yet to hear from them.

I believe i should in fact be compensated for the whole flight for my inconvenience. I should receive at least £300 for this.

I look forward to hearing your response.

Regards
Rob

Highly disappointed with jet airways service.
Issue no. 1- flight reschedule request was not considered despite of the fact that we provided all medical document in support of the medical reason we mentioned at the time of request to the support team. After long discussion and plead we end up booking another flight.
Details of flight booked for 7aug for your reference -
Pnr - lunnut

Issue no. 2 -
My parents were not allowed to board the flight (Pnr no. Quzyjz) just because my mother is patient and was traveling to mumbai for her regular check up. We pleaded to jet airways staff asking them to allow us as by not doing so she might miss her regular check up for that month. She was fine at the time of traveling. We showed them my mother's medical report where doctor has no where mentioned that she is unfit to travel by air.
The staff was rude enough to advise us to travel by any other airline. Unfortunately just to ensure that she shouldn't miss her regular follow-up we booked another flight at much higher price for same day booking with another airline.

Having said this such kind of service make us realize that other airlines are far better than yours as they are considerate enough to understand the persons situation and handle with maturity and accountability.

We being middle class family had to spent nearly 30 thousand on flight just because of this unjust and inhuman behavior displayed by jet airways personnel.

I would appreciate if you could consider this case as matter o[censored]rgency and action this so that this should not happen with other passengers in future. And above all i would claim extra expense which we beared for booking another flight.
Total expense 13 thousand which at least i should expect you guys to refund because we end up paying extra amount to other airlines for booking flight for that day (9 aug).

My JetPrivilege account[protected] has been permanently suspended without any communication and without any justification on any non compliance to the Terms & Conditions of JetPrivilege programme.

It has more that 15000 miles. Now i am not even allowed to reclaim my lost miles.

[protected]
JPSC Email
12:31 PM (5 hours ago)

to me
Dear Mr. Sharma,

This is with reference to our email response dated August 09, 2017.

We wish to inform you that as communicated earlier, your membership account has been permanently suspended for activities carried out that are not in compliance with the programme Terms & Conditions.

We are unable to accede to your request to provide any additional details in reference to the suspension of your membership account.

You may refer to the programme Terms & Conditions on our website by visiting the link below:

https://www.jetprivilege.com/terms-and-conditions


Should you require any further information or assistance, please do not hesitate to contact us. Do mention your JetPrivilege number and membership tier in the subject line, in your future correspondence.

Yours Sincerely,

Mehnaaz Ansari
JetPrivilege Service Centre.

Passenger Details:
Natasha Baid (PNR: FJYREB)
Jisha Baid (PNR: FJYREB) Infant

I, Natasha Baid with my 1 year 9 months old daughter, was supposed to travel
6th August from chandigarh to jaipur with your airlines having the flight no 9W 2163
Actual Ticket Attached bought via MakeMyTrip

But due to your unpreparedness and lack of responsibility I was forced out of the airplane with my daughter after having checked in and taken my seat in the airplane, making me face a harrowing situation leaving me stranded at the airport with little help from your ground staff.

Initially I was coerced into being taken out of the aircraft by saying that the supervisor wanted to have a word with me, Despite resisting i was asked Again and again to move out of the aircraft to have a word with the supervisor and as soon as that happened I was told that I could not fly today due to lack of seat belts for infants. Contradictory statements were made by your officials with some citing the reason to be lack of oxygen masks.

It is very very hard to believe an international airline of your stature to behave in such unprofessional manner.

Despite knowing the number of infants who were supposed to travel on the airplane Proper arrangements were not made for their security and due to your lack of preparations I had to suffer. I was told to wait for half an hour at your counter presenting a callous attitude and poor customer facing policies.

I was offered no written reasons for being deplaned despite being ask to present one repeatedly, this shows your lack of taking ownership to your mistakes and faults.

In our opinion you sold last minute tickets at high prices and could not find a better reason to take out single/group passengers hence took out two ladies with infants
to mark it as technical issue.

Kindly provide me with your response citing the reasons for deplaning me and my child so that I can take proper legal recourse against the harassment, Emotional, Mental and Physical caused to me. I would like to inform you that you have been of huge inconvenience to me and my child, and your airline would be my last preference to travel with given such a horrible experience.
Regards

Natasha Baid

I was applied to your company, for the opportunity ' CUSTOMER SERVICE ASSOCIATE ', to a career consultancy service. But, now no response.
I submitted money for police verification and all..

What is this..?

All proofs with receipts an d email have in my hand..

Please contact me,

I hope you, please...

Minhaj - [protected]

My sister took jet air flt on 8th morning from mumbai to chennai. When my sister entered the terminal ii for check in counter, one of your loader of his own put the baggage in the check in conveyor. Since she was having excess baggage, she was asked to pay rs 1500.00. The loader grabbed the money rs 2000/- from my sister and paid to the staff at the counter. After the counter staff collected 1500/- and when he was returning the balance of rs 500/- the loader took the money from the counter staff and kept it with him. On seeing this the counter staff insisted him to give to my sister then the loader gave the money to my sister. Then he followed my sister and insisted she pay for his service. Since my sister being a sr citizen and travelling alone, wanting to avoid any scene, she paid rs 50/- to him but this loader forced her to pay rs 100.00
Coming to the point first my sister is a sr. Citizen was harassed by your staff bringing bad name to your company and to the country as well as my sister is foreign national. To take corrective action please fix cctv near the check in counter and make a rule that no loader should follow any lady who is travelling alone. All the more a sr. Citizen.

Even after boarding on time, 2 older sick passengers missed jet airways flight since they reached the gate a little bit late due to improper advise from the personnel in the airport; but they were not allowed to enter the flight even though they have done boarding on time. Jet airways was not ready even to refund any amount. Later when checked again and again, after several months they told they have refunded the amount to travel agency and they accused travel agent. But they were lying and cheating the customers. Because travel agent proved that jet airways gave only 17 percentage of money to travel agent and rest they took. So customer got only 17 percentage of booking amount. Hence be alert when booking jet airways flight. If there is any change in your travel plan, you may lose your amount.

Dear sir / madam

We are traveling from jodhpur to mumbai on dated 06.08.17. Suddenly my wife filling weakness and vomiting and going to washroom, then after more then two time she get vomiting and crew member hetal or missel don't perfect name know tell me please give her paper just because flight are landing at mumbai airport.

Then after i told her for deposes paper she tell me this is not my work you can do self. I also tell her please read information on paper bag they clear written on bag (Please call crew member for disposes) some other passenger also tell but she is very rudely tell this is not my work.

Thanks
Ashvin
[protected]

I have been facing a problem for more than a month now. One of my baggage went missing when i was travelling back to bombay from delhi on 5th july 2017.

The tag number is 9w515237. Red colour medium size suitcase (Stroller) weighing almost 20 kgs.

Since then i have followed up with the jet team almost everyday through emails and phone calls.

In the middle they sent a similar looking red suitcase to my house with a different tag number and when i said it was not mine they did not get it picked for 5 days till i complained of reporting on social media that someone else's bag is lying at my house without jet taking appropriate action.

Just 2 days bag the team declared it as lost and offered to settle the claim for rs. 3500/-.

However i have asked them to extend the search for the baggage because my baggage has not only expensive watch and accessories but also new purchases of clothes for my kids.

I am extremely disappointed with the service from jet and the inability to find a suitcase which was handed over to them. Its not even a case where there was a change in aircraft involved. It’s a clear case of irresponsibility and negligence. I cannot believe and accept that a tagged baggage can go missing like this.

I request you to please help me trace my baggage and ask your team to keep the search on till it is found.

I have my flight today at 12. (9w 2283) from bombay to indore. I reached bombay airport and asked the authorities how far my gate number as i have a knee injury and requested for wheel chair. They told me it isn't very far so i thought i'll manage. But after security check they told me its very far (86b) so i requested the buggy driver to drop me and he refused to drop me and misbehaved to an extent that made me cry. I kept requesting him but he wouldn't agree and made silly excuses. After a lot of nussiance he agreed to drop after i started to feel unbearable pain.
We people pay so much to travel and this is how you treat a person who's injured or anybody for that matter.
I hope you take the necessary action.
Thank you

I - khurshid imam - traveled from jeddah [3rd aug 2017, flight no 9w521] – mumbai [flight no 9w397] - bangalore [4th aug 2017] by jet airways.
But – on reaching banaglore – i could not find my check in luggage at bangalore airport. Shocked and surprised, i approached jet airways baggage counter. I was told that i should have taken the check in baggage in mumbai and got it custom cleared in mumbai and then again put into check in luggage. It is weird.
My flight was on single ticket, the tag shows that i should collect my luggage at bangalore, but here the scene was entirely different.

I was told by the jet airways baggage person to write an application form. I had filled the application form for retrieval of baggage at bangalore airport baggage office of jet airways.
[file reference = blr9w24014; tag no= 9w103316, ct - bu22whx]

He told me that within 24 hours i will get my luggage. He assured me that i will be contacted by jet airways. Now - after 36 hours – none from jet airways has contacted me.

Somehow i managed to call customer care on 5th august morning. After 10-15 minutes of time i was able to speak to the customer care person. There was another shocker. She told that i have to submit an affidavit from notary public and come to airport and submit it.

The cruelty of jet airways has no end. I told that baggage person had told me that i will get luggage after writing the application but she told that affidavit is to be filled. She simply said sorry for her colleagues’ mistake. She agreed that baggage contact person had made mistake.

But wait, problem continues. “what should be the format of affidavit content” – i asked. She had no answer. She wanted affidavit but had no idea of the format. This is so frustrating. She told me to visit notary office and they will tell the format. I moved from one notary office to other – but no one had any idea.

Frustrated and broken – i prepared format from my own elf, gave the paper to notary public. By this time, it was saturday evening and stamp could not be purchased now because all offices are closed and tomorrow also they will be closed. So on monday evening i will get the affidavit from the advocated and then only i can submit to bangalore airport.

The irresponsible behavior of the jet airways can be understood from that fact that:
1. With all these mishandling – they did not contact me for once till now even after my sufferings is continuing for more than 36 hours.
2. Jet airways did not bring my luggage from mumbai and did nothing to help me in this regard.
3. Even for my e-mail – they did not send any personal response. All i got was automated response. I am attaching the picture of the mail for proof.
4. It is so difficult to speak to the customer care[protected]

I don't know if i will ever recieve my check in baggage from jet airways as they are not at all helping / contacting.

Khurshid imam, bangalore, [protected], imam. [protected]@yahoo.com

Dear sir, mam,

Jet airways misplaced my baggage and i received them two days later in jodhpur my flight details are

Flight. No.9w7067
9w2555 ahemdabad to delhi and delhi to jodhpur pnr ymjarc

I require an applogy letter and compensation for all the inconvenience i faced buying clothes and toiliteries for me and my son.

Id like yo get a call on [protected] or [protected]

Please send me email on sisodia. [protected]@gmail.com

Thanks and regards,
Divya sisodia

I arrived at airport and got into jet airways line. There were only 5 people in front of me and it took more than half an hour to reach the counter. I complaint to mr jayant that why is the service so slow. He suddenly became rude and started saying it's my mistake. He then asked me angrily if i had self check in. He sent me to the other queue. Where i had to wait for another half an hour. This was the case with another customer as well. They told her the same thing and rudely asked to be in line.

I undersign jayantibhai tilala have booked flight ticket for 6 passengers from ahmedabad to srinagar (Jet airways:- ahmedabad to delhi and spice jet:- delhi to srinagar) via makemy trip (Booking id - nf[protected]Invoice no:- nf28355) on dt: 30/12/2016 which is having the break up as per below:-

Sr. No detail of flight pnr ticket no
(As per boarding pass) starting point & time
(As per orirginal schedule) destination & time
(As per orirginal schedule) date of journey

1 jet airways 9w-7067 bpzdwv klrnrh (Enclosed) ahmedabad
Time:- 7:15 hrs delhi
Time:- 8:40 hrs 1/07/2017

2 spice jet
Sg-937 p55rmv — delhi
Time:- 10:50 hrs srinagar
Time:- 12:05 hrs 1/07/2017

The flight ni the above table is delayed as the scheduled take off time should be 7:15 a. M & actual take off was 8:00 a. M from ahmedabad... And the scheduled landing time at delhi should be 8:40 a. M. But actual landing time was 9:30 a. M. Because of which which was having departure time of 10:50 a. M. As shown in sr. No (2) as per the above table of jet airways as per sr (1) we missed the flght of spice jet for delhi to srinagar

To solve the above mentioned problem that has been caused due to delay in the flight of jet airways, i had talked with the customer care executive of jet airways and makemytrip but i did not get any positive reply.

So with this email i want to file a complaint for reimbursing the total amount of flight ticket of spice jet which is rs. 15972 (Rs.14622 of ticket charge + 1350 of convenience change = total rs. 15972) as per sr. (2) in the above table in which we could not be able to board because of the delay in the flight flight of jet airways.

Further i also want to get the clarification regarding the penalty that will be imposed to the flight owner due such inconvenience caused by them to the passengers???

The detail of passenger travelling in the flight as per above table are as below:-

(1) divyesh dave
(2) rameshbhai hansaliya
(3) jayanti tilala
(4) pradip kuvaradiya
(5) rasikbhai moliya
(6) jaydeep tilala

—  registered mobile number for ticket booking is [protected]

—  contact number for further conversation is [protected]

—  registered email id:- monpara. [protected]@yahoo.co.in

In regards to above mentioned complaint though i am sending email since last many days, i have not received any reply till date.

Now i so kindly do the needful on urgent basis want to file the legal complaint against jet airways

Enclosed:-
(1) ticket booked from makemytrip.com
(2) invoice of the booking
(3) boarding pass for the travel from ahmadabad to delhi via jet airways

My case reference number is:[protected]. I have been following up with jet airways since friday last week (27-july). Writing multiple emails and calling the call center like crazy. But i dont get any response at all. Just being told to wait.
Very casual and callous attitude of the jet airways staff.
The call center and missing baggage handling department are not coordinated at all! Extremely frustating experience.

Hello, sir my name is chetan chandrakant sawant my mobile no is [protected], [protected]
Aneesh kumar i hv got this email from tinesjob.com and apply for the job in airlines they demand 2000 for registration fee nd then telephonic interview after i hv submit 5500 in name of medical insurance.. They don't give me time for inquiry.. I want my refund back.. They will take the money in the name of jet airways then send a call letter protected with password now they further demanding training fee for 6500 they said this is refundable theirils are

Global career solutions
P-10 2nd floor sector-18 opposite atta market noida-201303
Contact no [protected]
Email live. India. [protected]@outlook.com
Hr name : anju

Account details

State bank of india
Account holder name - aneesh kumar
A/c-[protected]
Ifsc code - sbin0060303

Account details

Punjab national bank
Account holder name - aneesh kumar
Ifsc code - punb0064600

Jet airways has started charging for each seat on web check in. If i am already playing 10000 for a economy ticket on a route where a ticket is available for[protected] in general, do i not earn the right atleast to web check in and get a seat of choice? They charge for every web checkin and no seats are available on the airport. So the only option for a person is to either sit on the lasg available seat which the last row middle seat or to come to the airport 2-3 hours before the check in time to get whatever is left on the plan after webcheck ins. I want to understand that if i have already paid such a high amount for a ticket because i can't plan my business trips well in advance, why should i play additional 500 for check in for the seat.