Claimed

Jet Airways Complaints & Reviews

1.1
Last updated Dec 27, 2023
Complaints 2693
Resolved
582
Unresolved
2111
Quick Links
Statistics
Share
Contacts

File a complaint to Jet Airways

Having problems with Jet Airways?

File a complaint and get it resolved by Jet Airways customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT

Jet Airways reviews & complaints page 82

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
namitnahar
Report
Copy

Non-Deportation of flight to dubai

Hi

My wife had flight to Dubai from New delhi on 5th August'16 at morning 4.35 hours. She cleared the immigration and was at the boarding point when the Jet airways personnel said that he could not see the visa in their system and hence did not allow to board flight.

1) The e-visa system named as visioneform (email id: [protected]@emaratech.ae) is a automated system generated visa which i had received on 24th July...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Veloor Sasidharan Nair
from Manthani, Telangana
Report
Copy

Damage my tv

Address:679106

My booking # cbbytp
My travel date on 4th August 2016 from dammam to kochi and. I payed extra 50 US dollars for extracare for my tv.
Now, once reach home, it is got dammaged
(Glass Brocken )Sony is asking Rs. 25, 000 for repair.please investigate the issue with high priority.waiting for airlines feedback.
Yours immediate support and feedback is highly appreciated
Thanks and best regards,
Sasidharan...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
F
Franklin Job
from Surat, Gujarat
Report
Copy

Fare difference after booking

Address:Surat, Gujarat, 394270

Sir,

I have booked two flight tickets from Mumbai to Chennai.
For first ticket the ticket costs Rs.2811 per passenger (ZQPTTH)
After 5min i have booked another ticket on the same flight and the fare raised to Rs.3614. And i have booked for the same. (KKTPPQ)

After 10min the fare gets low to 2811. and currently the fare is 2811 only.

Pl refund the fare difference amount for my ticket.br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Aamir Godil
from Mumbai, Maharashtra
Report
Copy

Service

Address:Mumbai City, Maharashtra, 395009
Website:www.jetairways.com

Email: as sent to the registered officer, jet airways

Passanger name: godil zahid, godil rahisa, godil aayesha
Flight: 9w 60
Reservation code: qwpidc

It is disappointing to bring to your notice the mental harassment we faced at the mumbai airport while boarding the above mentioned flight.

We reported at the counter exactly an hour before the counter closes; due to the heavy rains...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
F
f4foo18
from Idukki, Kerala
Report
Copy

Fare advertised on the site but not provided when asked

Address:400099
Website:www.jetairways.com

Jet airways website had a special fare for cancer patients advertised on its website. However none of the contact centers / ticket booking centers or senior executives provided the process of booking this fare. It was 50% regular ticket prices. 2 weeks after providing the screen shots there was no response and finally jet airways pulled down the section from the web site mentioning no such fare exists. This is cheating on behalf of jet airways...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
ShreyNaik
from Bengaluru, Karnataka
Report
Copy

Baggage lost/stolen

Address:New Delhi, Delhi, 395009
Website:www.jetairways.com/EN/IN/Home.aspx?tcid=GPPCBR&gclid=Cj0KEQjwlNy8BRC676-W0JezxbwBEiQA4Ydg0VVc4xk

I arrived from canada 2 weeks back in jet airways, when i came out to receive my baggage the attendant told me that my baggae haven't been transfered from the previous airlines (Air canada) on heathrow airport. I had layover on london airport of around 3 hours and their was terminal change. I have been calling and following up jet airways continously everyday asking for my bag but they are telling me that "they will forward my case to compensation...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:124
Website:Jet airways

Dear jet airways
This is to say how i feel very disappointed from your service.
We booked to mumbai to diagnose and treat my son. When we filled the medif form, your team kept asking for more details. We were going back and forth to the hospital to refill the form.
At the end we fill the form with all details and the doctor confirmed that our son can travel safel.. Then your team asked to send fit to travel letter....
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
V
Venkatesh Iyer212
from Guwahati, Assam
Report
Copy

High Bonus

Address:781019

I was badly cheated by fake calls, but somehow the problem was resolved. I just want to share few information which will help people to be alert and and not to believe in fake and fraud telephone calls.

1. Do not believe if someone is claiming to be calling from State Bank of India or IRDA.

2. Do not trust until you talk to them face to face.

3. If you have slightest doubt. Approach o the nearest...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
AR Shankar
from Bengaluru, Karnataka
Report
Copy

Cancellation of confirmed tickets due to emergency condition in Srinagar

Address:560094

Dear Sir/ Madam


Subject: Cancellation of reservation to Srinagar due to Violent condition and Curfew.


We have made reservation in Jet Airways for a trip to Srinagar, the details of the passengers and the itinerary are given bellow for you reference.

We are forced to cancel our trip due to prevailing violent condition and continued curfew imposed by the Government in Srinagar, which...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
N
Nagendra Kundapur
from Thanjavur, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not able to redeem jpmiles (jet airways)

Address:560093
Website:www.jetprivilege.com

I am so sorry to that I have taken hdfc jet privilige card 1 year back.When I tried to utilise jp miles to travel from bengalure to hyderabad it was showing cannot process and error occured and when I tried to book after 5 min ie for 24 aug 2016 17:35 flight it is showing sold out.What a stupid service I am fed up after buying this credit card.I tried for different times of departure and from different system but still same issue
br...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
P
prakhar patni
from Mumbai, Maharashtra
Report
Copy

Refund of ticket

Address:Indore, Madhya Pradesh, 452005
Website:JETAIRWAYS

Due to terrorism i am unable to board the flights from srinagar to delhi and delhi to indore(coonecting flights).. We Have Booked The Flights Via Go Ibibo . They want in written from jet airways for full refund will be processed
MY BOOKING ID TUA1S4ZTM
Your flight booking (PNR - HBACGV) is confirmed....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
diya deb
from Bengaluru, Karnataka
Report
Copy

Money not refunded

Address:560071
Website:Jet Airways

On july 6th the following transaction was made but due to a system error jet airways could not book my tickets. I was told the amount would be reverted to my account in max 7 days. Its 13 days and no action has been taken. Please look into the matter. Transaction status: successful date and time:[protected]:40:51 merchant txn id: obe-jpv — qzexiw-060716 citrus txn id: [protected] last modified:[protected]:42:04 amount: 3694.00...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
E
Easwer Hariharan
from Ernakulam, Kerala
Report
Copy

Wrong amount charged for excess baggage

Address:Bangalore, Karnataka, 560078

Passenger name - thylambal subbalekshmy ammal.
Eticket number[protected]
Flight number 9w823 from bangalore to thiruvananthapuram
Date of journey - 25th june 2016

The check in staff at bangalore airport collected inr 3500 towards excess baggage when there was no excess baggage. No receipt was given. Subsequently escalated matter to guest relations. Duty manager at bangalore airport confirmed that this...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
amani.khehra
Report
Copy

Shameless airways

Address:Mumbai City, Maharashtra, 400099
Website:www.jetairways.com

Hi mr goyal

Where should i start with jet airways...!!!

My reservation no is cuepvo - delhi to heathrow 22nd june 2016

Before leaving to the airport i weighed my bags at home on a scale. Both suitcases were below 23kgs by almost 4kgs combined. So i decided on my way to buy 2kgs of sweets for the love of near n dear ones.

Upon check in was greeted by ankita on aisle 2 of the jet airways...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kunalritu
Report
Copy

Baggage lost and ill treatment

Address:Mumbai City, Maharashtra
Website:Jetairways.com

Hi,

This email is related to problems my wife has been facing during her ongoing visit to India:

On 12 July, my wife and my 4 year old son travelled to India from Kuwait for a visit. Post immigration at Mumbai airport and after waiting for long time, she could not find the luggage. And of course, no one from jet airways bothered (as always) to inform her about missing luggage. When she enquired about her luggage,...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
N
Narendra54
from Dehra Dun, Uttarakhand
Report
Copy

Connected air ticket

Address:Dehradun, Uttarakhand, 248001
Website:Jetairways

Sir,
I booked 4 tickets from dehradun to pune. as there is no direct flight between dehradun to pune i booked connected flight on one pnr number. but i was surprised to see the timing of connected flight.
Dehradun to delhi 10 am on 20/07/2016 and delhi to pune 3.30 am on 21/7/2016. there is a gap of more than 15 hours in both the flights. sir when it is a connected

Flight the gap should not be more than 2/3...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
pree1610
from Chennai, Tamil Nadu
Report
Copy

Misplaced bag since 3 days

Address:Mumbai City, Maharashtra

My bags have been misplaced since last 3 days and there have been no active updates from your end. i have to constantly following up leaving all my important work here. i had to also buy stuff for last 3 days. there is still no news about my bag. i need my bag as well as compensation for my time and money spent because for your mistake. hope to get some response here at least.
File ref :bom9w90817
Tag no: 9w832222...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
maiank25
from Guwahati, Assam
Report
Copy

Extra charges on modifying ticket

Address:380009
Website:jetairways

I have booked ticket from ahmedabad to mumbai for 24th july 2016 in morning flight for rs 1300 and due to some reason i change my flight from jet airways portal in modify booking section and at the time of modifying it was showing extra 900 rs charges after that they remove my name from original ticket and not send any new ticket and now they said i have to pay extra 3000 rs for the same then they will generate a new ticket....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Aman Karad
from Chennai, Tamil Nadu
Report
Copy

Complaint about inconvenient service

Address:Mumbai City, Maharashtra, 400099
Website:Jetairways.com

I mst. Aman k jain booked my ticket in jet airways on 6/07/2016 timings:-5.10am i reached at chattrapati shivaji international airport at 4.15 am but then too your members at airport said that you will not get your boarding pass and nor they refunded the money i want my money back i booked for fast service bt then too i waited for 9 hours on the airport are these your services? I want to also tell that how many people would have been ignored...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
krsram99
from Mumbai, Maharashtra
Report
Copy

Theft in mishandled baggage

Address:Mumbai City, Maharashtra
Website:jetairways.com

Travelled from ams-blr via auh and del. Baggage was missing when i landed at del, there were around 20-25 others who did not get their bags. Registered a complaint (Form attached to this email). Was promised an update by end of day. No update whatsoever, not even via email. Had to call jet airways baggage services, and stay over call for almost an hour before somebody answered with a minor update. Repeated this process multiple times for...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy