| Address: New Delhi, Delhi, 110006 |
I am a journalist and had been associated with many national news papers and journals like Dainik Bhaskar, Nai Dunia, Indo Asian News Service and Amar Ujala. This is an incident about serious lapses and grave mistakes committed by Jet Airways ground staff in New Delhi. I had to catch a Indore bound Jet Airways flight on 14th May 2016 from New Delhi and as per norms I arrived 70 minutes prior to the scheduled flight timings at the airport, my arrival at the gate of terminal could be confirmed by CCTV recording (I hope that CCTV were operational). I joined the check-in queue as soon as I entered the terminal and kept waiting for 25 minutes for my turn. On my turn, I was shocked when staff at the counter denied me the boarding pass, as I had been late and did not arrive 60 minutes prior to the flight timings. Question here is - Whose fault it was? Mine or staff at the counter who were gossiping and chatting with their colleagues and taking more than usual time to clear the queue? I had an important work appointment in Indore and it was very critical to catch that flight on 14th May, even after repetitive request, I was denied the boarding pass and was given no refund for the ticket. I asked Jet Airways official to book ticket for the next day i.e. 15th May 2016, that too on my own expense. Here comes another shock, staff at the ticket counter booked the ticket for 15th March 2017, almost for a year later. I did not review the ticket, as I was not standing at the bus stop but at the airport and I assumed that person on the other side of the counter was very responsible of his/her duty and could hardly commit any mistake in date of booking (Airline ground staff operations are meant to be operated at the highest quality standards – Six Sigma etc.). I simply took the ticket and arrived at the airport next day i.e. 15th May 2016, just to be caught in another date trap. I was denied the boarding pass, as my ticket was of 15th March 2017. I was completely broken down and reported the issue to the officials, but they simply denied help of any kind and poured all lapse on my part, that I should have checked the date of booking earlier and entirely it was my fault. During the discussion, argument and uproar which followed, I was humiliated by the Jet Airways officials and people around were making fun of me. I suffered from kind of an emotional hazard and ultimately I had to be stringent and it was only after I made them realize their mistake that I was given the boarding pass for 15th May 2016 and I travelled to Indore.
I am bringing this issue to the notice of honorable Consumer Court and top officials of Jet Airways, just to make sure that such kind of incidents does not happen with any other passenger. On one hand government puts Airport security at the top priority and on the other hand if airline ground staff commits mistake of this kind then this may raise question on overall safety of the Airports and passengers. During all this, I went through lots of mental trauma and I request honorable Consumer Court to help me get compensation for all this which Jet Airways has done to me. I know humiliation and trauma I had gone through could not be compensated by any amount of money, but even then at least I deserve the compensation as this mental trauma impacted my health and I had to take rest in Indore for 5 days at the cost of my working days. I request honorable Court to help me get compensation of at least Two Lakh Rupees (INR 200, 000 /-).
Thank You!
Regards
Anil Jain
Mobile: [protected]
email: [protected]@gmail.com
Jet Airways customer support has been notified about the posted complaint.
