Jet Airways Complaints & Reviews

I flew from Munich-Amsterdam-Toronto. My leg with the airline Jet Airways was from Amsterdam to Toronto. My luggage never arrived in Toronto. I was delayed several hours in Toronto attempting to locate my luggage with was deemed lost. I was not travelling home immediately so had no clothing whatsoever nor grooming products. I had to purchase minimal clothing and bathroom accessories as I had absolutely nothing to get me by until my luggage was located. I did receive luggage following late evening but had to make purchase regardless as I had no idea where or when luggage would arrive. I would appreciate being compensated for this purchase as it was beyond my control and a major inconvenience. Please advise me as to how to proceed to recover these costs.

It is with sad plight that i have to write this complaint regarding a network provider that i have been using for more than 20 years.

I have a vodafone cell number which i have been using for a long time. Recently i got a new phone which required a nano sim. As a result i called the vodafone customer care people who raised a request and delivered me a free 4g sim (For the same number) through blue dart yesterday (10/18/2016) at 4 pm ist. I followed the entire steps as mentioned in the letter to get the 4g sim activated.

As a result my 3g sim network got disabled. Now started the journey of inconvenience and pain with this network. Though my 3g sim network/ service got disabled but i realized that my 4g sim was also not activated. I was only able to make calls to the customer care center but was unable to receive any incoming or make any outgoing calls.

I have called almost 5 times today to the vodafone helpline number 199 since morning 5:27 am ist. I have spoken with anamika, sandeep and pankaj to name some. All these people who absolutely dont have any knowledge about their process keeps asking the same questions to without understanding the actual cause of the issue and without providing any concrete solutions.

So here's a brief description of the solutions being provided by all the them. When i called and spoke with a person without understanding the actual issue he transferred by call to anamika from data activation team. On speaking with anamika for 15 minutes she realized that she realized that my account was suspended due to which she wouldn't be able to provide the solution nor transfer my call to the previous team. As a result she asked me to call 199 again tell the team to provide me a resolution for suspended account activation.

I called the helpline again and they assured me that hey have raised a request and the needful shall be done. The sim would be activated and i would be able to make calls precisely after 2 hours. More than 6 hours lapsed and i called 199 again at 6:30 pm ist. I spoke with sandeep who told me that my request was raised to the incorrect department and that he has raised my concern/ request to the right team and it will further take 2 hours to get my sim activated. I called the 199 again at 8:30 and this time i spoke with pankaj who told me that the request was raised at 6:30 pm ist however, it will take 4 hours for it to e processed. All this time all the customer care people told me that it takes 2 hours to get the sim activated. He was the only one who asked me to wait for 4 hours. On retaliating with him regarding their negligence to understand the issue properly and provide timely resolution. He asked me to wait for another 1 hour for my sim to get activated. The time is 10:30 pm ist now. Its been more than 15 hours now and not 2 hours or 4 hours and still the [censored]ing sim is not yet activated. Still not able to make any outgoing calls or receive any incoming.

Considering the history of this huge brand who is one of the top cellular network provider. I fail to understand how could they keep careless and negligent people as part of their customer service team. They hardly have any process knowledge and hardly provide any satisfactory customer service to anyone. Now none of my sim is working (#g is disabled) and $ g unable to make and receive calls.

Now i know the final solution to this would be getting my network changed to airtel. It wouldn't even matter to them to lose one loyal customer but they should consider if they continue to provide a service like this, the day is not far behind when they will start loosing out all their customers.

Hi,

This is to register a complaint regarding my luggage.
Today I board a flight from Delhi to Mumbai scheduled at 11.30 am, in which I have checked in two small bags.
Unfortunately, I do not have any kind of lock on them. But this does not gives the authority to the staff to breach in and open my bag in any circumstance. I have two boxes of sweets in them which are missing.
Few months ago I saw a video on facebook a guy from Hyderabad was criticising Jetairways because he had the same incident and today it happened with me.
I just wanna tell you guys one thing that I was one of your regular customer but from now I would never book tickets with your airlines and neither I would let my family and friends do it!
You have the worst staff !

Regards

Manmeet Singh
Details of my flight:
9W316
11.30AM from T3 IGI airport to T2 Mumbai.
My seat no. 39F
My JetPrivilege number:[protected]

The last few flights while I'm booked on K class ticket in economy and blocked my seat (10C or 10D), on arriving at the airport I was informed I have to pay for the seat and it has been released! I'm shocked at the blatant behavior of Jet's employees - the jet web-site says that Platinum guests on K class tickets do not have to pay for the seats. So WHY are they asking me to pay for these seats????

Also, very strangely the web check-in no longer works and it says this is a paid service and cannot be completed when I've tried to web-checkin (irrespective of whether its within 48 hours or 4 hours of flight departure).

Jet should either tell us that Platinum doesn't make any difference and I still have to pay for blocking seats even in classes outside of W & O, or they should stop trying to fleece their loyalty program guests and inconvenience them! Jet's service is any way deteriorating every day and now even their JP program is hitting new lows!

I hope someone will try and remedy this or stop the service/loyalty program altogether. And, the Freddy awards should be audited for what they actually study to award these airlines for such third grade services.

Pnr reference - bhjmpq
Passenger - sayantan datta
Doj - 13th october 2016
Route - ccu - del

I do not hear a lot of my peers travel any more on jet airways. I never figured why till i was at the check in counter at kolkata on the 13th of october. I was flying to delhi and was carrying some baggage that i had prepaid for. Now, i am in a job where i travel for at least 25 weeks to 30 weeks in a year - that, i am sure you will agree, is a fair bit of traveling. So i was a little bit surprised when the executive at the check in counter began questioning my understand of what comprises of a laptop bag! This was surprising to me since i have been lugging around the same laptop bag with the same two laptops around the country and the world, for about 6 years now. Our laptops (Me and my wife) are heavy because we use high performance laptops, by a kilo and a few grams. The executive, tisa das, informed me that from 1st october policies prohibited heavy laptop bags and only allowed laptop pouches. So she charged me rs. 900/-.

Then she said that i was 15kgs overweight. Which was strange because i had paid for 10kgs online but she was unable to pull it up. So i showed her the receipt. From her facial expression, i don't think that she still found it but conceded that i was overweight by a couple of kilos.

Then her luggage man / staff started, without asking, pulling what i have, prior to 1st october, qualified as hand luggage and weighing. Now since my laptop bag was no longer a laptop bag so i needed to check in another bag. So i paid another 2800/-.

And in the entire conversation the executive, tisa das, had with me, there was no sign of apology. Because no one from the airline sent me any message saying that since 1st october, a laptop bag is not a laptop bag. She was rude, confrontational and frankly, knew a sum total of 3 sentences in grammatically correct english and had a constant frowning face.

At this point i was quite irritated and pissed. I don't mind at all paying the extra money. But i do mind untrained people sealing with me as a customer. I have been in the service industry since i passed out of college and if tisa was in my team, she would be fired within a day, for such behavior. The objective is not to squeeze money from customers but to optimize experience, profitably. At least i hope that that is the objective. Because without customer loyalty, and in light of the now very aggressive competition, jet airways is setting itsel[censored]p for failure.

I have flown with all your competitors in india. And even the latest avatar of air india (Often known for rudeness) does better than this. I am just one economy class customer but now i will actively avoid flying jet airways. And i can guarantee that i will discourage everyone who cares to listen. And just so you know, i had the option to fly air india and vistaara at the same ticket price, approximately!

Hi,

I would like to lodge a severe complaint against jet airways for forcefully implying the excess baggage fees on my father (senior citizen) travelling back from usa to kolkata. attached is the baggage details. my father's acute copd has aggravated because of the continuous hassle that he faced on that day at the mumbai airport. the jet airways officials did not want to listen to my father's statements to check the itinerary...

I am trying to get my jp miles redeemed, very pathetic customer service. Minimum 20 minutes of hold time.

My email address need to get updated and since now i have atleast 20 calls to them with no possible solution.

[protected] jp account number
Complaint ref number-8994080

There agents are disconnecting calls, without resolving issue. I want to get this issue sorted also company should grant me extra points for all the trouble i went through.

I flew from rome to katmandu on october 6. Upon my arrival in katmandu, on october 7, i was told that the airport received a message that my luggage didn't make the connection in london and it was still there. I was told my luggage would arrive the following day. I went to the airport on october 8. My luggage hadn't still arrived. On october 9 i had scheduled and prepaid a trekking tour to everest to celebrate my 40s birthday. It's a technical trek that requires expensive equipment that i was bringing in my luggage. Your company's incompetence has ruined my trip to everest base camp, and my milestone birthday. I left a person in katmandu in change of retrieving my luggage. As of today, my luggage has not arrive in katmandu. I expect full compensation for my ticket fare, plus reimbursement for my trek and additional expenses incurred for not having my luggage. Romine gorer [protected]@hotmail.com

Iam hassankoya chalikadavathu, was a passenger in jeddah - hyderabad sector on 27th sept 2016and to hyderabad by 9w 7082 on 28th morning. I have checked in my single baggage in the jet airways counter in chatrapathi shivaji intl. Airport, mumbai and lost rs 20000 (Twenty thousand) which was kept inside the bag. This was realised only when i recovered the baggage in hyderabad airport. Kindly enquire about the matter and compensate my loss. My e ticket number was 589 [protected]-71

I'm a frequent traveller with jet airways, particularly mumbai - bhuj sector. Even in may 2016 our group of 22 persons had travelled to dubai & we preferred traveling with jet airways.
I've two complaints, first one is the food served in the flight is very bad quality, it is not cooked properly & every time same stuff is being served whether it's day or night.
Secondly, the attitude of air hostess is very bad. As i'm a spiritual leader & my dress is different from the rest, they show partiality in treating us. If someone is in formal dressings, they take proper care of them & others are taken for granted.
My recent travel was on 5th oct 2016 flight no.9w2535 from mumbai to bhuj.

Rs swamy
[protected]

My daughter went to delhi from chennai to get a connecting flight to bordeaux, france via amsterdam. After immigration clearance and issuing boarding pass, while she enter into aircraft she was denied to travel and sent out. Without telling any proper reasons she was waited at the airport from yesterday night 10.00pm to till 12.30pm today noon.

I couldn't understand how a person can be denied travel after immigration clearance and issuing boarding pass. Airport duty manager shivani not even lifting her phone. No proper answer from none of the jet airways staff.

The worst behaviour and customer care of jet airways ever we seen. We need a proper reply

Dear Sirs,

My wife, Premila Sohodeb and myself, we would like to claim compensations against your airlines, Jet Air Ways 9W120 for cancellation of flight on 1st September 2016 at 21:20. I have sought legal advice and advised to approach your airlines for a formal response. I would rather solve it amicably.
The grounds for compensations are:
We were flying to Mumbai on a very tight schedule. Our trips for India were for two purposes: First, to attend an important conference on 2nd September, 2016 at 2.00 PM at the Beatle Hotel Hiranandani Powai, Mumbai conference on " Scientific Practices of Hindu Religion" followed by a Painting Exhibition by Mr. Hitham, an Internationally known artist. The conference was chaired by Mrs Sarita Boodhoo, President of Bhojpuri Speaking Union from Mauritius who is also the International Secretary of World Hindi Secretariat with chief guests President, Shri Prem Shukla ji, National Spoke Person for BJP with Special Guest Dr Umakantanand Sarswati ji Maharaj.

Whilst I was really looking to present a paper on " Scientific Practices of Hindu Religion, " sadly, it did not materialise.
Second to attend the ‘Sabrang Bhojpuri Film Fare Award’ on Saturday 3rd September 2016 where I was meant to attend a rehearsal to perform a live song with the musician which had to be cancelled because I was unable to reach on time neither on Friday night nor on Saturday morning.
I had approached your representatives on the same day if they could indemnify other airlines but our requests were ignored. Whilst in fact, you publish to be coach sharing with other airlines.

The service provided by your representatives are much to be desired for. Whilst we were waiting for the flight we were kept in dark as to what was happening. We did not have a straight answer from anyone all we were told the engineers were working on it. The flight was scheduled to leave at 21:20 hrs and we were only told that the flight was definitely cancelled at 22:45 hrs without any explanation of our next flight. We were told that we needed to pick our bags; wait for the coach which would take us to the Renaissance Hotel in London. There again there were no Jet Airways staff present at the hotel. The prolonged agony, tiredness; fatigues and hunger had caused high Blood Pressure to my wife who suffers from diabetic.
We were kept in the dark until the next day when all of a sudden we were told by one of the hotel staffs to be ready for 14:00 hrs to board the coach for Terminal 4.
On reaching Terminal 4 the agony prolonged. There was minimum support from Jet Airways. There was chaos by this time my wife was taken ill of dehydration and the Heathrow Airport security had to step in to calm the mayhem at the airport and provide water. It is due to the mismanagement of your ground staff we were all treated like some kind of sheep left to graze at their own device.

The flight did not take of[censored]ntil its usual scheduled time in the evening and we did not reach Mumbai until the next morning. Needless to say I had missed out on all my programme.

In addition to this I had to make numerous calls to The Orchid Hotel in Ville Parle to hold our room. Obviously, I had to pay a cancellation fee for the 2nd September 2016 and had to wait a long time before they could find us a room for the 3rd September, 2016.

As I hold your company responsible for not indemnifying other airlines to fly us to Mumbai and the fact that the services provided by your airlines fell sort of the standard required by the Aviation Authority in general our case warrants compensations.

I endeavour to receive compensations from you for my wife and myself.

Yours Sincerely

Lock Sohodeb

This is the worse airline I have ever flown on. Never in my life have I been promised a refund by a manager of a company and then have the company say that the refund is not possible. I will never fly this airline again and will escalate my complaint to the highest level.
Poor service. Poor communication.
These are liars and theives who have promised to refund 9677 rupees of my money and then reversed that decision. 9677 rupees has been stolen by Jet Airways for which absolutely no service was provided.
This company is so unprofessional! You can't reach a representative at all by phone and they all hide behind their email addresses.
DO NOT FLY THIS AIRLINE

Dear Jet Airways Team,

This letter is in regards to my account no.[protected], I am a Silver Member with Jet Airways and have been waiting for my Renewed Jet Privilege Package to reach my residence since the beginning of July this year .

As per your team it has reached my residence on the date of 9th jul 2016 but apparently the courier company that your prestigius company deals with i.e First Flight Courier Service . had made a similar mistake last year as well . and Surely they have repeated the same this time as well .

I had registered the complain approx a month ago as well and i was guaranteed by the lady on the customer service call . That the complain has been registered and i shall have a new package received and matter resolved within the next 10 working days, but unfortunately . no mail, no effort has been made to resolve this and send me my Renewed Jet Privilege package.

i have been a regular flier for years now and im sure i deserve a better response and quicker revert from your company.

Kindly do the needful and send me my upgraded Jet Privilege Package as soon as possible preferably from a different courier service as per my experience with this company's efficiency .

Thanking you and regards...

Rahil Tandon
Contact no.[protected]
Membership no.[protected]

My recent experiences while flying Jet Airways have prompted me to write this feedback on this neutral website, as I am aware of the high importance and seriousness Jet attaches to passenger feedback, having seen the indifference first-hand on the past occasions. The trigger for my taking pains to draft this long note is the treatment I was meted out at the check in counter at Pune airport while flying to Mumbai (Seat 23 C) on 3-Oct-16.

I was flying Jet Airways, for the umpteenth time as my JP account[protected] Platinum) will testify, with a stroller and a laptop bag like I have been doing ever since I can remember. When I walked to the counter and asked for 4 cabin bag tags as I was flying 2 sectors back to back (PNQ-BOM and BOM-BDQ), a male staff handed it over to me. Just as I was walking away, a female staff (I forgot her name, but not her downright impudent nature) called out to me from behind to tell me I cannot carry 2 hand bags as per the new rules effective 1-Oct-16. I was flummoxed and tried reasoning with her that I am a JP Platinum member, have flown her esteemed airline several times at a high travel frequency and no intimation has been received by me about this so-called change of rule. But she remained adamant and rudely asked me to compress my laptop bag into the stroller failing which, I will be asked to pay Rs. 900 per kg extra, while also arguing that I would have received the intimation by email, thereby insinuating that I was lying. At this time, another lady named Shalini (thankfully, I remember her name) joined the conversation when I asked for a manager whom I could talk to. Despite my requests to be let off on this occasion, at least in view my JP tier and the relationship of several years with Jet, and an assurance that if a new rule has indeed come into effect, I will comply in future, both the impudent ladies insisted that I have to convert my 2 bags into 1.

Finally, exasperated, I went over to the side to try and do what was demanded, when Shalini and a luggage boy (who incidentally was more courteous and decent than Jet's executive staff members) came over and told me it is ok and that I can carry on without any modification of my luggage. Shocked again by this new twist in the tale, I asked Shalini what this drama was all about, to which she had no answer except that it is ok and that I can carry on. I quietly resolved that I can't let this go and hence, this post. I was taken aback at the time of boarding to see so many passengers travelling with 2 bags identical to me. When I posed a question to the boarding gate staff, he said he wasn't aware of any such 'new restriction', that I shouldn't have faced what I did and that he will have to check the facts. Like the airline he works for, I am sure check indeed he will!

I have no qualms in admitting that this coupled with some of my other recent experiences listed below have led me to truly regret my association with this airline. I am convinced that their stated 'customer first' policy is nothing more than a vacuous branding line. I realize I have wasted time patronizing this airline over the last several years, voting for them in the Freddy Awards year after year, feeling proud as an Indian of my association with this Indian brand. I regret now if I had been a patron of any another airline all these years, the treatment I would have received would certainly not have been worse than this. Almost as if on cue, within a few days of my having attained the Platinum tier, Jet majorly revised the privileges making this tier anything but elite (ordinary at best). Jet's feedback process is nothing but a charade with no sincerity or focus on customer satisfaction. When I see all this in conjunction with the standards of service offered by an airline like Indigo, whom I had the chance to fly recently, it is not hard to understand why they have left Jet Airways far behind in the Indian aviation market. People representing a service brand are its most important face and strength, being responsible for its image. Things weren't so bad in the past, but of late, Jet have become complacent in this regard, hiring mediocre talent across the service spectrum, making decay inevitable.

Hi it's Kamlesh Sudhakar Shirke [protected] want to make complaint regarding wrongly cancelling my ticket by jet airways customer executive. I had words with the airline customer executive about cancelling my fiance ticket where her father name was wrongly entered it was Rupali Rakesh Nikam and I clearly told them to cancel the ticket as I booked the new ticket both way form Bombay to Coimbatore and Coimbatore to Bombay with the name Rupali Ramesh Nikam.
But airline staff as cancel the Rupali Rakesh Nikam along with my ticket name Kamlesh Sudhakar Shirke. Please i want justice as I m suffering heavy penalty on cancel ticket where my mistake was not there. Please have a look

I was on this flight in premier class, i was on 3d and a passenger sitting on 3a became sick and started vomitting and looked like some heart conditions.
I notified the attendents, who called upon some doctors luckily we have very famous cardiologist dr. Alok modi on the flight, he asked for the medical box which was not given to him the first thing asked from his was the identity and his university no to verify whether he was a real doctor or not. They did not have proper medical facilities in the flight. The doctor wanted to take the cardiogram of the patient which was not possible. Over that the head attendent ms. Shruti palatkar was talking so rudely to the doctors that at a point they felt humiliated, if this is the attitude of the flight attendents nobody will comeforward to help any patient in the flight. I would not like to fly in a flight which is not sophisticated and doesnt have any medical faclity.
I suggested the attendent to inform indian embassy in thailand to notify the case but she turned me down saying it is not necessary. If security and giving information is not necessary then what kind of hospitality are they trained for. It was a very pathetic state and i would want attendents to get proper guidance on how to handle these kind of cased. The captain did not feel important to even come n talk to the doctor or the patient.

I feel jet airways is not very professional or doesnt know how to train there ground & airline staff.

Laptop dell make lost during check in on dated 30/9 at hydrabad airport
Flight no 9w452 at 1805pm on 30/9

During check in laptop kept at tray and forgotten to take back
Detail mail and requierd documents sent to hydrabad airport lost and found, however no responce
Pl help
Dell make laptop latitude 3340
Name — g v pandit cell no [protected]
Mahindra and mahindra ltd, kandivali
Aklt 03231
Sr no hc9q712

Today i was travelling from lucknow to guwahati (via delhi).my lugage was booked in lucknow & when it arrived guwahati & bagage clearance done that time it was found completely damage due to mishandling by airline team.
now i need replacement of the same asap.
detail photographs & orher details attached .need immideate action on this.
if any other details are required pls cal me.
Name rajesh seal
[protected]

I was trying to book the flights from Mumbai to Trichy on 3rd of Jan 2017 and return on 7th or 8th Jan 2017. Flights were available since last many months. Today when i booked the flights and proceed for the payment, i got the system error and i could not book the ticket. This has happened 4 to 5 times and after the error the flight is showing it is sold out. This is really frustrating. This has happen to all the available flights and now all are showing sold out. Every error flight tickets got sold out. When i contacted the customer care they are suggesting you can book the normal ticket by paying the ticket price. It means tickets are available but they are not allowing the customer to redeem their miles. Please release the air tickets, which are wrongly showing as booked due to technical errors.