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Reliance Jio Infocomm Complaints & Reviews

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Updated: Dec 14, 2025
Complaints 6621
Resolved
369
Unresolved
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Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Reliance Jio Infocomm reviews & complaints page 278

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S
shivasharmaarya
from Noida, Uttar Pradesh
Apr 11, 2017
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Address: Mumbai City, Maharashtra

I got this summer surprsise offer notification and i opened myjio to do the recharge and i selected to pay via jiomoney and the transaction was successful but my number was not recharged with the offer. Upon lodging the complaint they told me to wait for 2 days and after that another 2 days. Just now i called the customer care and they say my number was not recharged and amount will be refunded in 7-10days.
My point is they took money at instant for which they were unable to do the recharge and now after 3days of calls following up and torture they say they will refund my money within 7-10 days for which they took 1sec to get.
If jio has the money (I have transaction id and same was provided to them) why didn't they completed the recharge
Recharge paid date:apr7th 2017
+2 photos
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    S
    Saket Honey Gupta
    from Mumbai, Maharashtra
    Apr 10, 2017
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    Address: Mumbai City, Maharashtra, 470002
    Website: [email protected]

    I had complained 4 days ago about my recharge failure and balance deduction form my bank account but nobody helps e or contact me I even does not get refund back. They always says that they will contact in 2 days but it does not happen it was written that I got my refund in 2 days but nothing happen now please help me or suggest me any legal action against them
    Reliance Jio Infocomm customer support has been notified about the posted complaint.
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      A
      AKHIL PATIL
      from Ahmedabad, Gujarat
      Apr 10, 2017
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      Address: 400701
      Website: Www.jiomoney.com

      I hd purchased 402 rupeesbundlepackagethroughjio moneywalletbut i got only 50 rupees cash back coupon but my no not converted to jio summersurprise offer and my transaction history of jio money wallet show transaction of the 402 rupees successfull but jio money and jio team not resolved my problem they say transaction fail so how 50 rupees cash back coupon credited to my wallet i m attaching snapshot of transaction
      +1 photos
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        B
        Bonny Gogoi
        from Lucknow, Uttar Pradesh
        Apr 10, 2017
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        Address: New Delhi, Delhi, 110017

        Sir/mam my phone is not receiving any signal...it says emergency service only...i tried to reach the toll free no. Bt no use... i would be deeply grateful if cn kindly help me out... I stay away from home and this is creating a great HARASSMENT to me... my phone shows tower bt isnt receiving signal...it has been happening since last 4 days...kindly do somethin to help me out.. i cnt cl the customer care cuse it says i am not registered in network
        Reliance Jio Infocomm customer support has been notified about the posted complaint.
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          P
          Prabhu Prabhu
          from Bengaluru, Karnataka
          Apr 10, 2017
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          Address: Shimoga, Karnataka, 577201
          Website: Www.prabhu.com

          [protected] cell number call and massage not send and receiving. Pls solved
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            7
            773Howner
            from Dalhousie, Himachal Pradesh
            Apr 10, 2017
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            Address: Mumbai City, Maharashtra
            Website: www.jio.com

            I have done recharge on 7 April from my jio money wallet of Rs 253.00. money got deducted from my sbi account but recharge failed.they said that money will be refunded in 48 hrs and yet here I am 3 days gone but no refund till now.i tried to contact them but no response.i tried to contact them through chat but no response there also so please help me out here.Recharge details are given below.
            Transaction id=[protected]
            +1 photos
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              G
              GAURAV THAKRE
              from Mumbai, Maharashtra
              Apr 10, 2017
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              Website: www.jiomoney.com

              I have been recharging twice of amount 303 twice and it got failed both the time. And they notified that it the amount will be refunded tn 2 working days. The amount of 303 + 303 has not been refunded yet. And the costumer care is not answering the call..
              They are just posting the reply that they will work on our issue in 2 working days. But still there no any answer...
              Apr 30, 2017
              Sreerenu's response               Jio money to my bank account not credit by my bhalence transaction id:[protected]
              View replies
              i have face same issue i try to communicate with JIO by mail, massage and call also but they never responding.
              Reply
              I am not get my refund after 4 days and i try to communicate with JIO by mail, massage and call also but they never responding.
              Reply
              My prblm is also same. 7 th april 253 SBI card se deduct hua. Jiomoney successful dikha raha hai but us nmbr par rchrg nhi gaya. Mene 10 bar se jada phn kiya customer care me, mail kiya jiocare, jiomoney-care and appellate me par 9 din ho gaya, refund abhi tak nhi mila.
              Reply

              Jio Money — Amount not credit my Jio money to bank account

              My Jio money app to my bank account not credit by my bhalence
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                A
                Abhilash Lp
                from Asansol, West Bengal
                Apr 10, 2017
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                Resolved

                Address: Khordha, Odisha, 751020
                Website: www.jio.com

                I did a recharge from Jio money app ([protected]) for a number, amounting Rs 253 but the recharge didn't happen but I got message from my bank that the amount has been deducted. The reacharge was done at 9.40 am. Now in the app the transaction details are not coming, but the other transaction are coming. I have the bank details in the message through which money was deducted. In the customer care they are not helping. Kindly look into this matter soon. I want my money back. I have proof.
                Apr 10, 2017
                Complaint marked as Resolved 
                Fake people calls
                Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                  M
                  Mohit Gupta8
                  from Bengaluru, Karnataka
                  Apr 10, 2017
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                  Address: 171001

                  I have recharged my Reliance Jio Number [protected] with Rs. 303 Summer Surprise Offer on 7th April 2017 (Reference Number : BR0000453O10). Despite of successful payment, the recharge has still not been done. Kindly help me fix the issue.
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                    N
                    NAGESHMAHAJAN
                    from Mumbai, Maharashtra
                    Apr 10, 2017
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                    Address: Thane, Maharashtra, 400615
                    Website: jio.com

                    Dear sir,
                    I am jio customer having mobile no.[protected] from january 2017. The voice call services of the above mobile no. Are not working from 01/04/2017, while internet is working normally till today. I have taken jio prime membership and subscribed forjio mrp 303 plan on 07/04/2017 (Transaction id ihdf[protected]). You are therefore requested to restore voice call services to mobile no.[protected] immediately.
                    Thanking you.
                    N. T. Mahajan
                    Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                      H
                      heyraj
                      from Gonda, Uttar Pradesh
                      Apr 10, 2017
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                      Transaction failed.Payment deducted from bank account

                      Website: www.jiomoney.com

                      Hello, i have done 3 recharge on 7 april and 8 april . Recharge was done by my icici debit card last 4 digit 0055 by jio money. All 3 transaction goes failed and all 3 recharge money got debited from my account. So please refund my all 3 transaction money.
                      I am writing details of 3 transaction here from jio money app.

                      [protected]-----
                      1. Title : www.jio.com
                      Type : In-shop payment
                      Transaction...
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                      S
                      Santosh Dhakar
                      from Darbhanga, Bihar
                      Apr 10, 2017
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                      Address: Kota, Rajasthan, 324002
                      Website: paytm. com

                      Sir
                      I recharged by Paytm to my another jio number [protected] for rs. 99 and 303,

                      Above amount has been deducted from my debit card but they did not charged and no message received to me.
                      I contacted jio customer care they inform your above amount did not received by Paytm.
                      Please take matter
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                        B
                        bbera1995
                        from Kolkata, West Bengal
                        Apr 10, 2017
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                        Address: Kolkata, West Bengal, 700014
                        Website: jiomoney

                        I tried to recharge rs.303 from my jio money wallet no [protected]. But the transaction was failed. After sometime the transaction status showing success. Neither my no recharged nor my balance refunded. Please solve this problem and refund my balance. The transaction id was[protected]. I have called several times to the customer care but they didn't received.
                        Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                          bruceankur
                          from Himatnagar, Gujarat
                          Apr 10, 2017
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                          Address: 380009

                          I have done recharge of 303 with paytm because of some network issue recharge got failed. But money got deducted from my paytm wallet.

                          I contacted paytm they siad like, they got success from billdeskutil that is why they have deducted. Request you to kindly check the problem. Billdeskutil order is #ipt[protected]

                          Paytm is saying like, check with billdeskutil if the transaction got failed please send the consent mail regeding the transaction failure. I will send that mail to paytm they will revert the amount in my wallet.

                          Thanks,
                          Ankur
                          Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                          I recharged my Jio number on 20th July 2018 through netbanking. Money got deducted from the account but recharge was not successful.IHave taken screenshot of the status of my recharge.. please fix this issue.

                          Money deducted but recharge didn't happen - Comment #3162590 - Image #0
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                            P
                            praneeth christopher
                            from Bengaluru, Karnataka
                            Apr 10, 2017
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                            Address: Bangalore, Karnataka

                            Hi
                            I have done a recharge of rs 303 twice to reliance jio.
                            One through paytm and the other through the jio money. The amount is deducted but the payment is not done. When can i expect the money back.
                            Through paytm
                            Date : apr 6, 2017, num : [protected]
                            Transaction id : #ipt[protected]
                            Through jiomoney
                            Date : apr 7, 2017

                            Please get to the customer care of jio.
                            I am unable to speak to the customer care representative of both paytm and jio.
                            Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                              Pradeep Igatpurikar
                              from Bhubaneshwar, Odisha
                              Apr 10, 2017
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                              Address: 400701
                              Website: www.jio.com

                              I had made the recharge of rs.303/- on 06/04/2017 through net banking o[censored]co bank. My account was immediately debited with the amount for which i had received the message from uco bank and i also confirmed the same by viewing my account.
                              However, the receipt of jio was not generated confirming the receipt of payment made by me. Since the company is in the process of withdrawing the summer surprise offer, if my payment is not confirmed, then i will be loser of the benefits despite making the payment much in advance.
                              Ibp bill desk no.:[protected]. The payment was made by me for recharging my mobile no. [protected].
                              Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                S
                                sourav swain
                                from Jayamkondacholapuram, Tamil Nadu
                                Apr 10, 2017
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                                Address: 600119
                                Website: jio telecomm

                                Sir i tried to recharge through jio money but two times transactions failed.rs 609 has been deducted and last time i tried thorugh paytm so it is successful.
                                Now i want my 609 back in my bank account.
                                No customer helpline is working, neither mail assistance is there
                                Please help me in this situation.
                                I want my money back
                                My transaction id for the 2nd one is also not showing. You can check in my jio no. [protected] attached with wallet .
                                +1 photos
                                Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                  D
                                  dc15
                                  Apr 10, 2017
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                                  Address: Pune, Maharashtra, 413102

                                  My JIO phone network not working. I had already recharged 99+303 .but my jio not working .so please check & conform. The mobile no is [protected].
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                                    N
                                    Neha Gehlot
                                    from Lucknow, Uttar Pradesh
                                    Apr 10, 2017
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                                    Address: Jaipur, Rajasthan, 302020
                                    Website: paytm

                                    My jio recharge is under process from 7 of april to till date. via paytm i recharge my contact no. but recharge is not successful till date on paytm message from jio is show that your recharge is under process
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                                    My recharge is still pending but the amount has been deducted...

                                    Recharge is still awaited and balance has been cut from the account - Comment #3823360 - Image #0
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                                      G
                                      Govind Gariya
                                      from Bengaluru, Karnataka
                                      Apr 10, 2017
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                                      Address: Dehradun, Uttarakhand, 248010
                                      Website: all website

                                      Sir,
                                      my number is [protected]. i have problem (signal / call drop / poor internet surfing ) from 31 of march at my home area (lan no 03 house no 09 guru vihar Nehru garm near ring road Dehradun)
                                      sir i complained this problem to you by my mobile no but no response from your side. this is very bad for your network. many of our friends facing same problem. so pl rectify my network problem .

                                      govind singh gariya
                                      mobile no [protected]
                                      Reliance Jio Infocomm customer support has been notified about the posted complaint.
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