Jukaso Journeys Complaints & Reviews

In ansal plaza three people shahbaz alam = [protected], anubhav= [protected] and

Ragiv alam = [protected] all are three cheater. They give me a

Membership and i pay 5000 rs. Cash on 12/1/15 but later my friends

Tell me this is a fraud and cheater company now this proved

They are not giving my 5000 rs.

I am member of Jukaso Journeys since Dec, 13 after fake promises of exceptional service by their Sales Team. Later the entire Delhi Sales Team was sacked, no salaries were paid to them. Its now been a year full of harassment and now I want my money back. I am most happy to coordinate with other members who have been duped by the company and take this up collectively and go to their office together asking for refunds / address our grievance and make them return our money. My email address is [protected]@gmail.com. I have now checking on way forward with Consumer forums to get the money back.

got several call from Jukasojouneys Mr Prateek ( M [protected]) informed me that “you won a prize of 2 night & 3 days free stay in jukaso properties with breakfast” & invites me to collect the gift voucher from B-109, Ansal Plaza mall, South Ex, New Delhi. In last I visited there on 30th August, 2014. Where Ms Radhika Rani ( M [protected]) & Mr Sudhir ( M [protected] & [protected])offered me a scheme of 4 night 5 days stay with breakfast every year till 5 years in Jukaso properties and also through DEA in other properties. Costing Rs 50000/- or 2400 PM EMI for 24 months in a discounted rate of RS 35000/- or Rs 1800 PM EMI for 24 months in red session. Scheme was includes DEA Gold Card for three years validity, Club Member Ship & so may others, I was accepted the scheme & Paid Rs 35000/- by credit Card. This was also informed me that this amount is refundable till the welcome call. On inquiry from Jukaso journey customer Care, it comes in my notice that Mr sudhir ( M [protected] & [protected])allotted me the scheme of 3 night/4 days in blue session instead of the above scheme and there are no jukaso propeertyin A&N, J&K. I applied for cancellation my proposal dated 30.08.2014 & refund the amount of Rs 35000/- by email on 02.09.2014. In reply Pritibha Bhatnagar asked Sh Jasmindar to contact me & explain about the scheme, but I refused this by Email dated 04.09.2014. Pritibha Bhatnagar replied this mail & asked Sh Jasmindar to calculate & refund the payment. But I do not got any phone or massages from Jasmindar till yesterday. Today, Mr Jasmindar ( M [protected])Called me & informed that you have to accept this scheme failing which no amount will be refunded to you. Kindly take the matter with jukaso for refunding the amount of RS 35000/-.however, I was assured that full amount is refundable, if withdrawn within 10 days & I have applied for refund within 4 days of the proposal i.e on 02.09.2014. I have sufficient documentary proof therefore t I am thinking to lodge an FIR against this cheating.

This is w.r.t. the mis-selling, mis-representation of the facts and cheating done with me by Morvin, while pitching for the "Jukaso Journeys" membership in your City Center office, Gurgaon. Anand take us through the scheduled presentation and then Mr. Morvin came into picture and provided us three optional packages, 1 L something for 10 nights and 11 days, 55 K for 4 nights and 5 days and 40 K for 3 nights 4 days; plus some amount which we need to pay annually as maintenance. We were then provided a table offer for that day only, that if we take the membership then and there, he will provide the below complimentary offers: 1) Breakfast at no cost will be included in the package 2) 2 additional holiday vouchers for 2 night and 3 days each, which were then after bargaining turned into total 5 additional vouchers for 2 night 3 days each. 3) No booking amount in 3 Jukaso properties based at NCR for functions, birthday parties, etc only advance booking to be done 4) During party, the per plate rate for jukaso journey members will be provided at discounted rates and if the gathering is below 100 the per plate rate would be around 450-500 and if the gathering is above 100, the per plate rate would be around 700-750 5) If you want you can pay this membership amount through card and he will arrange to convert the amount into 12 equal EMIs at no interest and no processing fees. 6) Rs 20K VLCC beauty saloon vouchers (2 for 10K each), will come with the welcome kit after membership Basis the discussion, I selected the 2nd package where I was supposed to pay 55 K and I opted to pay through card and to be converted to EMIs. The question, why I selected the package and agreed to take the membership, was totally on the below points, in order - The lucrative point was birthday celebrations and functions at discounted rates. I specifically told Morvin that this is what I see the most attractive benefit and I asked him thrice to cross check and provide us the exact per plate rates for below 100 gathering, because there are 3 family functions falling in line in next 8 months. Every time he told me that what ever he said is correct. - The 5 additional holiday vouchers were to be provided to us over and above our gift voucher for which we were called. - Interest and processing free EMI option for 12 months. - Rs 20K VLCC beauty saloon vouchers (2 for 10K each) Now I can say, that LUCKLY I told Morvin that currently there is not enough limit in my card to pay the entire 55 K in one go, you take 20K and rest I will pay before 10th Oct'14 as I will clear all card dues on 08th Oct'14. Which he comfortably agreed but asked for minimum 25K amount, which I also agreed, filled the form and transaction happened on 22nd Sep'14, the same day. What I got in return is, - 25000 charge slip - one booklet - 3 holiday vouchers instead of 6 HVs (5 additional and one gift voucher) Surprise items: - I was told by Morvin that he will handover the rest 3 vouchers after some days; which I agreed but was the point of concern for me - On 25th Sep'14, I got an SMS from Axis Bank that your amount of Rs 25000 is converted into 12 EMIs with 0 Processing fees and interest of 1.08% Per Month. INTEREST ??? - I went to Jukaso hotel on 07th Oct'14 to inquire about the process and per plate rates. There, I was shocked to here the following: - Firstly there is no booking amount for functions and parties required for member/ non member - There is no discount in the per plate rates for member/ non-member - There is no difference in rates basis gathering and the per plate rates with taxes will come at around 950/ person/ plate - When I told that person that we were told about the booking amount and discounted rates at the time of selling the membership, he clearly told that there is no instructions from the management about any such thing since years and if this thing was told to us then this is done just to sell the membership. My Concerns Mis-representation of facts: - Breakfast at no cost will be included in the package - I checked, this was originally a part of the package - Booking amount required at Jukaso Properties - No booking required as confirmed to me by Jukaso Hotel Employee - Discounted rates for members - No discounts as confirmed to me by Jukaso Hotel Employee - Difference in per-plate rates basis gathering - No difference basis gathering as confirmed to me by Jukaso Hotel Employee - Interest free EMIs - I am being charged with per month interest at 1.08% which will come to 7200. Cheating: Intentional cheating done by Morvin by offering the below items to sell membership - Booking amount waiver at Jukaso NCR Properties - Discounted rates for members for functions and party - Difference in per-plate rates basis gathering for members - Interest free EMIs I shared the screen shot of the Axis Bank interest % with Morving and asked why interest; he called me and told that this will be reimbursed by the company; I asked how, he said that he will explain. After my visit to jukaso I called up Morvin, but his number is not reachable, Whatsapp is not working; in total he is not traceable. This means 3 pending vouchers, clarification on how the interest amount will be reimburse by the company and explanation on the misrepresentation of facts is all gone. This means - Now I will end-up giving Rs 7200 as interest on 55K membership amount in 12 months, - Will end up getting 3 HVs instead of 6 - Will pay higher amount per plate for which I actually entered into membership agreement With experience so far, - I don't think that the free breakfast thing will be there OR not, - whether the quality committed in properties will be there or not, - whether there will be further hidden charges - whether those 20K free beauty treatment VLCC vouchers will come OR not Clear feedback; employees like Morvin are termites for any company who instead of giving benefits to the company in terms of revenue, eats up the reputation of the company. There are 100s of complaints on web against Jukaso Journeys. I don't see management understanding that 1 cheated and bad experienced customer is more dangerous than 10 rewards. I am going to file a complaint against them in Gurgaon, Haryana.

I had taken up a membership of Jukaso in July 2014. I was promised the sun and the moon during the sales presentation which took place at Jukaso Hotel in Gurgaon. However, the next day after paying the money from my credit card I realised there were several differences and reality. For all of which the sales rep convinently denied mentioning or said he is not aware. Anyways, I understood their ploy of cheating and within a couple of days I decided to cancel the membership. To, cancel I had sent a registered post, email and hand delivered a letter so that they cannot claim of not receiving the same. The offer form said if i cancel within 10 days my money will be refunded in 45 days and it has been more than 45 days i have not heard anything from the company neither have i received my money. I have only got false assurances from customer care. I am warning the company, that if I dont get my money back in next 5 days, i shall file an FIR against the company and also initiate a consumer case with damages and mental harassment. mem details Primary Member – Rohini Goenka registered email – [protected]@gmail.com