Jukaso Journeys Complaints & Reviews

Address: 122001

Website: www.jukasojourneys.com

On 8th january 2016 a meeting was held in raipur chattisgarh i was invited by the company and offered a membership up to ten year at a cost of 42000.00 . A amount of rs.30000.00 cash was paid by me as first instalment and rs.1250.00 as membership fees was paid seperately by cash, and aprovisonal reciept was given by the company.but till now i did not get any confermation.

on 2nd april i contect the company talked to mr. PRAKESH he sugested me to mail the scan copy of provisnal reciept and membership form, i sent the said document to the company up to 8th april i not get any response from the company then i again talked to toll free and talked with madum kavita she assured me to short out the problem with in two or three days and also addmeted about recieving of the mail sent by me .after that iam trying regularly to contect with toll free but no response is giving by the company till today .So please kindly short out my problem as soon as possible.

Sep 26, 2016

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2016

Jukaso Journeys Customer Care's response Hi Rajendra,

Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same.

If the issue you raised has already been solved, please mark this complaint resolved else share your email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know.

We appreciate your patience and cooperation.

--
Team Jukaso Journeys

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Address: Gurgaon, Haryana, 122001

Website: www.jukaso.co.in

This is with reference to the membership scheme offered by jukaso hotels and resorts.

On 10th february, 2016, me and my husband were invited by the hotel for their anniversary celebrations, wherein they were offering the membership scheme to the guests and there we met mr. Gaurav gupta (Cme no. 844, contact no. [protected], email id: [protected]@gmail.com) and mr. Nirbhay who offered various lucrative deals and insisted us to opt for the scheme as that was the last day for the scheme.

We entered into agreement for membership (Contract id 10198, traveler id 56917) with jukaso hotels and made a payment of rs. 65, 000/- for entering into the said agreement. Mr. Gaurav and mr. Nirbhay both confirmed that you have cooling period of 10 days to exit from the agreement and can get your amount back and same is written in the clause no. 8 of their membership agreement

After 5 days we decided to quit from their membership and made an application to jukaso hotels for withdrawal of application. We made the application for withdrawal on 16th february, 2016, but till now we have not received our amount back.

We attempted to resolve the matter by speaking to mr. Gaurav gupta and mr. Nirbhay many times, but mr. Gaurav always make false commitments and mr. Nirbhay is not ready to speak in this regard. We dropped mail to customer care and also to mr. Gaurav, but all in vain.

On 12th march, 2016, we visited their corporate office, where ms. Payal again made commitments that you will get your money back and gave her phone number[protected] which is never answered. She told that she is the only person who deals with refunds and no one else could help us out.

Also, we tried to reach the customer care number ([protected]) to know the status of our application, but they are also not picking our phone.

We have not received any call from jukaso till date to give any update on our application for refund. The stipulated time frame written in agreement for refund i. E.45-60 days has already passed.

Please look into the matter as i am suspecting that our hard earned money of rs 65000/- would not be refunded by jukaso.

Sep 4, 2016

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2016

Jukaso Journeys Customer Care's response Dear Anu, Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same. If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know. We request you to allow us a time span of 7 working days to come back to you with a resolution. We appreciate your patience and cooperation. -- Team Jukaso Journeys

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Address: Gurgaon, Haryana, 122001

Website: jukasojournys

This is regards to my cancellation request placed on 20th Dec 14 just a day after I took this 5 years memberahip from jukaso.I have been told by jukaso sales staff (Nirbhay, Saransh) that I will get my refund within 45 days of time.Till know I have not got my refund.I keep calling these guys customer service department after placing cancellation request for my membership.Most of the time their lines are busy.Whenever I used to get customer service representative on phone I always get same reply its under process.Earlier refund has to processed within 45 days then it became 45-60 business days now it's more then that.Then luckily I was able to fix up meeting with retention department of jukaso (Ashwin & Payal) dated 25th April '16 but is of no use.Now I have been informed by these guys that the refund process will take more time.What the he'll is this.Now refund process will take 90 business days.Which means they will take another 3-4 months to issue a refund post dated check check in Aug month which will be of dated Oct month.What the hell is this?It's really getting tough to recover our money from jukaso.I think it's time to approach collectively along with legal proceedings.Please contact if anyone in the same situation of harassment by jukaso.
Pankaj
sharma.[protected]@yahoo.co.in

Sep 4, 2016

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

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Aug 04, 2016

Jukaso Journeys Customer Care's response Dear Pankaj, Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same. If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know. We request you to allow us a time span of 7 working days to come back to you with a resolution. We appreciate your patience and cooperation. -- Team Jukaso Journeys

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paridhanlok

from Kolkata, West Bengal

Apr 28, 2016

Jukaso Journeys — Npn delivery of services

We took jukaso membership of 25th april 2015 but till now we have not received any holidays booking from them.we keep on calling to book accomodation in their property but no reply from them.i want full refund of 55000 rupees.

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Address: New Delhi, Delhi

Greetings,

I would like to bring to your kind notice the issue that we had been facing with the jukaso resorts private limited.

Recently we got a call from jukaso resort pvt. Ltd.Informing us about a gift vouchers that we have won through a lucky draw, so we went to one of their venue in sunder nagar, delhi on april 2, 2016. We were being informed that you will have to purchase one of our membership packages in order to be eligible for the vouchers & other benefits like stay in exotic domestic & international resort at prime locations across the globe. With all the pep talks we fell into their trap and purchased their membership scheme for minimum package of inr 1 lakh and paid them the signing amount of inr 30, 000/- by the name of mrs. Ittika popli on the table through credit card (Transaction id –[protected] which included membership documents (Including terms & conditions), receipt for the payment and gift vouchers worth inr 12, 000/-.

After thoroughly going their documents along with the terms & conditions, we got to realize that there were lesser amount of membership packages available (Which we were not informed by their agents, also they didn’t disclose the age limit for the kids whereas in the document it’s mentioned that only kids under 12 years are allowed to accompany the parents as they will be considered as adult and two children below 12 years will also be considered as one adult. They didn’t disclose the cancellation charges amounting to inr[protected]/- (Including taxes) that will be implemented even in case of cancellation within a day but if the cancellation gets delayed by 10 days then 60% of the amount will be deducted.

We had raised our request for cancellation of their membership on april 5, 2016 on the grounds of above mentioned major concerns that were not being disclosed prior to the purchase of their membership scheme. Also, in spite of several reminders for their acceptance towards our cancellation request through mail, they have reverted back on april 19, 2016 in lieu of the above mentioned terms & conditions they had strategically delayed the acceptance by more than 10 days so that they can deduct more than 60% of the amount.

We would like to request you take up our concern and help us in getting our refund money back.

Thanking you

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Sep 24, 2016

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

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Aug 24, 2016

Jukaso Journeys Customer Care's response Hi Ittika,

Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same.

If the issue you raised has already been solved, please mark this complaint resolved else share your email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know.

We appreciate your patience and cooperation.

--
Team Jukaso Journeys

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Ittika Popli

from Mumbai, Maharashtra

May 3, 2016

please provide the status update for our application.

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Address: Saharanpur, Uttar Pradesh, 247001

Company held a meeting in a Hote at Roorkee Distt-U.K. and company person promised to gave a tour package against a initial advance of Rs. 22730/- was adjusted in membership of Jukaso if satisfied with given tour package offered at my wife birth day. it was refundable after a deduction of rs. 3000/- if not satisfied.
but after receiving amount company gave no service. Its extreme when company deduct a sum of rs. 8451/- from my personal account from icici received as a cancel cheque at the time of offering package.

Sep 23, 2016

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2016

Jukaso Journeys Customer Care's response Dear Mohit, Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same. If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know. We request you to allow us a time span of 7 working days to come back to you with a resolution. We appreciate your patience and cooperation. -- Team Jukaso Journeys

Verified Support

Aug 23, 2016

Jukaso Journeys Customer Care's response Dear Mohit,
Following your concern, we'd like to inform you that your cheque is under process. We'd update you once the same is released by the concerned department. For more details, please write to [protected]@jukasojourneys.com.
-- Team Jukaso Journeys

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Address: Gurgaon, Haryana, 122001

Website: jukasojourneys.com

Details:

Company : journeys by jukaso
Membership amount payment date : 21 dec 2014
Payment mode : credit card
Name: richa dogra
Entry code : cn0719b2

Dear sir / madam,

I along with my wife was invited by journeys by jukaso's team in one of their branch office to explain about their membership and hotels. All the membership details were presented to us very nicely...

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Address: 411015

Website: jukasojourneys.com

Hi

I was invited on the 38th anniversary of Jukaso for a free gift of a holiday voucher and free dinner in Fortune Jukaso Pune.

I was told that the offer was only for today and cant be given again.

I was asked to make a payment and w
if I decided to withdraw.

The package I was offered was of 65000 which included membership Gold gym Pune and access to best lounges and bars of the city and 7 days yearly vacation and 7 days international vacations.

I requested them to send me a email with the details.

I was asked to make a payment and email will be sent and all the documents will be provided.

Which was never done.

I went in to same place next day and told the representative Sandeep from Pune VIman Nagar Fortune by Jukaso. Who said he is the manager (same guy who we dealt on the first visit)

And was told that the refund will be processed .

I follwed with him over the phone and was again informed that it will be proccessed .

I went to the hotel to check and was told that the refund will be proccessed .

Then I was told to wait for 10 days and then later wait for 45 days .

I called Jukaso Journeys customer service and explained wht happened I was asked to email the receipt and the voucher that I received and the will check it .

I sent the email and dint got any reply from them.

I called the Sandeep and asked for the refund again as it was more then 45 days .

and in return I got abusive language.

I called the Jukaso customer service and explained them again what happened and was informed that the refund cannot be given .

Why cant the money be refunded as Jukaso has not given me anyting and it was promised that it is refundable.

At least give a written explanation of where Jukaso stands on this .

Please let me know what can be done nest as from Jukaso nobody seems to be interested to get this resolved .

Shubham Shrivastava
Pune

Sep 7, 2016

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2016

Jukaso Journeys Customer Care's response Dear Member, Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same. If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know. We request you to allow us a time span of 7 working days to come back to you with a resolution. We appreciate your patience and cooperation. -- Team Jukaso Journeys

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Address: Pune, Maharashtra, 411057

Website: jukasojourneys.com

Hi, Jukaso had called us for a demo session where they had showcased their hotels and membership offers. They said if we don't like the quality of the service they will refund the membership amount. After lot of thought I gave Rs 5000/- as advance payment. But somehow we did not like their service and also went over online feedback of that company. Now when I am following up with them to return the amount I am not getting any response. There are lot of online complaints against that company but still they are running their business and looting normal public.

Sep 7, 2016

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2016

Jukaso Journeys Customer Care's response Dear Member, Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same. If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know. We request you to allow us a time span of 7 working days to come back to you with a resolution. We appreciate your patience and cooperation. -- Team Jukaso Journeys

Dec 29, 2016

Updated by grsamal I've shared my details as requested. My issue is still not resolved.

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Apr 22, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.

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Address: New Delhi, Delhi

Website: jukasojourneys

We were lured into taking membership with the offer of Bali package. THis was to and fro to Bali from Delhi for three persons and a seven nights stay. The membership was taken in December 2014 . Since then we have been regularly following up the matter and all seniors have promised to honour the commitment. We have exchanged so many mails also.
Now we are suddently told that only one way ticket will be given and that too on a day when Jukaso gets the cheapest fare . What does that mean. We go to Bali and get stuck or pay our own fare to come back ?

Is Jukaso trying to mislead people and hook them into taking membership and then making them run around ?

Sep 26, 2016

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

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Aug 04, 2016

Jukaso Journeys Customer Care's response Dear Shashi, Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same. If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know. We request you to allow us a time span of 7 working days to come back to you with a resolution. We appreciate your patience and cooperation. -- Team Jukaso Journeys

Verified Support

Aug 23, 2016

Jukaso Journeys Customer Care's response Dear Shashi,

As your concern is resolved now, we request you to take back this complaint or mark it as resolved.

--
Team Jukaso Journeys

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Address: Gurgaon, Haryana, 122015

Website: www.consumercomplaints.in

I also cheated by jukaso journey in August 2015. In same month I ragistered my comple to refund my money 70, 000/- but same nothing has been done yet. What should we do..
"Upbhogta forum" helpline is also not working...
Lets fight againest them like a team.

Sep 23, 2016

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2016

Jukaso Journeys Customer Care's response Dear Pooja, Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same. If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know. We request you to allow us a time span of 7 working days to come back to you with a resolution. We appreciate your patience and cooperation. -- Team Jukaso Journeys

Verified Support

Aug 23, 2016

Jukaso Journeys Customer Care's response Dear Pooja,

Following your concern, we'd like to update you that your cheque is in process now. We'd update you once the same is released by the concerned department. For further details, please write to [protected]@jukasojourneys.com.

-- Team Jukaso Journeys

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Address: Gurgaon, Haryana

Website: jukasojourneys.com

I am cheated by Jukaso; I purchased their services in August 2015; but never used; in a month a made a complaint that they do not have free rooms;and asked them to provide me my money back. But nothing has been done yet.
They never respond you.

Oct 1, 2016

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2016

Jukaso Journeys Customer Care's response Dear Himanshu, Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same. If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know. We request you to allow us a time span of 7 working days to come back to you with a resolution. We appreciate your patience and cooperation. -- Team Jukaso Journeys

Verified Support

Aug 23, 2016

Jukaso Journeys Customer Care's response Dear Himanshu,

As your concern is resolved now and the refund has been made, we request you to take this complaint back or mark it as resolved.

-- Team Jukaso Journeys

Verified Support

Apr 22, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.

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Address: Mathura, Uttar Pradesh, 281001

Website: www.jukasojourneys.com

I have taken membership on 04.07.2015 by atm 24730₹ and after that 8451₹ has been deducted from my account.on 08.08.2015 i requested to send my membership kit.i have not received kit upto04.09.2015.i also mailed to surrender my membership on 08.08.2015.i have many mailed regarding this and tried to contact customer care but only assurance was given by customer care to refund my money.
you can check my mailes [protected]@yahoo.co.in

Sep 4, 2016

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2016

Jukaso Journeys Customer Care's response Dear Aditya, Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same. If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know. We request you to allow us a time span of 7 working days to come back to you with a resolution. We appreciate your patience and cooperation. -- Team Jukaso Journeys

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Assurance was given to undersigned in month of OCTOBER 15 to release my refund as described in trailing emails, but till now every one is avoiding my calls and meeting.

Regards
Jagmohan Kaim
M [protected]

Ms Payal/ Mr. Haider
I had visited yesterday as given time and date for collection of my membership refund cheque.
After lot of discussion, you have assured me to give date for 29th Jan 16 for full refund of around 85 thousand.
You are requested to kindly release the payment tomorrow positively without further delay as I require this money back for some genuine reason.
I will be very grateful to you.
Thanks
JAGMOHAN KAIM
M [protected]
[protected] Forwarded message[protected]
From: Jagmohan Singh Kaim
Date: 23-Jan-2016 3:27 pm
Subject: RE: Cancellation of application no. 387 : for 5 years membership
To: journeys
Cc: [protected]@gmail.com

Dear Team Journey,

With reference to telephonic discussion had with Ms Payal and she has given me the time on Wednesday i.e 27th Jan 16 after lunch for collecting my payment cheque.

Ms Payal / Mr. Haider : You are requesting to kindly don’t linger on the issue.

Warm Regards
Jagmohan Kaim
M [protected]

From: journeys [mailto:[protected]@jukaso.co.in]
Sent: Wednesday, January 20, 2016 3:02 PM
To: Jagmohan Singh Kaim
Cc: [protected]@jukaso.co.in
Subject: RE: Cancellation of application no. 387 : for 5 years membership

Dear Mr. Kaim,

Greetings!!

This is in reference to your mail, we sincerely apologize for the delay and all the inconvenience faced by you because of the same. However, Ms. Payal will get back to you on Saturday to inform the exact status of your refund.
We value your time and efforts in writing to us.

We shall highly appreciate your patience in this regard.

Thanks & Regards,

Team

From: Jagmohan Singh Kaim [mailto:[protected]@godrej.com]
Sent: Wednesday, January 20, 2016 2:36 PM
To: [protected]@jukaso.co.in
Cc: [protected]@gmail.com
Subject: FW: Cancellation of application no. 387 : for 5 years membership

Dear Mr. Haider / Ms Payal,

This refers to visit o[censored]ndersigned at your Gurgoan office and met Ms Payal and Mr. Ashvin for the refund against the cancellation of application form. During the visit Ms Payal have committed to call me 20th Jan 16 to handover the refund cheque. I am still waiting for call from her as only 3 hours are left for a professional day.

Kindly arrange a call or give me time to collect my payment.

Regards
Jagmohan Kaim

From: Jagmohan Singh Kaim
Sent: Saturday, January 09, 2016 11:58 AM
To: '[protected]@jukaso.co.in'
Cc: '[protected]@gmail.com'
Subject: FW: Cancellation of application no. 387 : for 5 years membership

Dear Mr. Haider/ Ms Payal,

This refers to trailing emails and several discussion with your team members for the cancellation of application form, but till now I am not able to receive any firm reply your end.

We need your intervention in this regard to help me out.

I will be thankful to you.

Regards

Jagmohan Kaim
M [protected]

From: Jagmohan Singh Kaim
Sent: Friday, December 04, 2015 5:09 PM
To: [protected]@jukaso.co.in
Subject: RE: Cancellation of application no. 387 : for 5 years membership

Dear Payal
We have tried your nos and dropped messages several times but you didn't revert to me.
You was supposed to revert to me on 24th Nov 15 according to your email but till now nobody have contacted me.
Kindly respond on priority as discussed during our earlier visit.
Regards
Jagmohan Kaim
On 23-Nov-2015 1:13 pm, [protected]@jukaso.co.in wrote:
Dear Mr. Kaim,

Greetings!!

This is in reference to your meeting with Ms. Payal, we humbly request you to kindly give us one more day to look into your matter so that we will come up with the best resolution. You will get a call from Ms. Payal once she will discuss it with Seniors.
We highly appreciate your patience in this regard.

Thanks & Regards,

Team

From: [protected]@jukasojourneys.com [mailto:[protected]@jukasojourneys.com]
Sent: Friday, October 30, 2015 12:55 PM
To: 'Jagmohan Singh Kaim'; [protected]@jukaso.co.in
Cc: deep.[protected]@jukasojourneys.com; [protected]@gmail.com; 'Shubham'; [protected]@gmail.com; [protected]@gmail.com
Subject: RE: Cancellation of application no. 387 : for 5 years membership

Dear Mr. Kaim,

Greetings!!!

This is in reference to your meeting with Payal at corporate office we would like to inform you about the discussion and agreement mentioned below:

1. We will reimburse Rs 11250 to your account as soon as possible.
2. We will provide you 4 air tickets worth Rs 4000/- each.
3. 15% discount on Food and beverages at JRPL.
4. Your membership tenure will be extended by 2 years but nights will remain same as discussed.

Additional benefits :

1. We provide you 1 Gift Voucher of 2N/3D stay at JRPL with complimentary breakfast.
2. Food Vouchers worth Rs 1500/- Only Valid at JRPL.
3. Surat Diamonds worth Rs 5000/-

Kindly acknowledge the above points so that we can process the required things and welcome kit.

Thanks & Regards

Sumant Kumar
Sr. Executive
Member Relations Department (MRD)
Toll Free:[protected] |E-mail: [protected]@jukasojourneys.com

From: Jagmohan Singh Kaim [mailto:[protected]@godrej.com]
Sent: Thursday, October 15, 2015 7:47 PM
To: [protected]@jukasojourneys.com; [protected]@jukaso.co.in
Cc: deep.[protected]@jukasojourneys.com; [protected]@gmail.com; Shubham; [protected]@gmail.com; [protected]@gmail.com
Subject: Cancellation of application no. 387 : for 5 years membership

Mr. Madhup and Mr. Haider,

This is with reference to subject mentioned for cancellation of my application request no. 387 dated 4th October 2015. The same is being requested due to my personal issues, hence I request you to kindly approve the same and debit the amount of Rs 86250 only which was taken through my HDFC credit card instead of negotiated total amount of Rs 75, 000 only inclusive of every thing.

At the time of negotiation, it was discussed with your team member Mr. Bhim Sen { Executive} and Mr. Deep Sharma { Branch Manager} in presence of Mr. Ragiv Ullah Khan { Take over manager} for the following things:

1. The additional surcharge Rs 11250 will be reimbursed to my credit card within 4 working days.
2. The 5 nos of one side Air Tkts from Delhi to Goa will be provided to undersigned.
3. The membership details will be handed over to

Sep 4, 2016

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2016

Jukaso Journeys Customer Care's response Dear Jagmohan, Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same. If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know. We request you to allow us a time span of 7 working days to come back to you with a resolution. We appreciate your patience and cooperation. -- Team Jukaso Journeys

Verified Support

Apr 22, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.

View replies

J

Jagmohan Kaim

from Mumbai, Maharashtra

Feb 8, 2016

The team of Jukaso is not trustworthy and giving fake commitment. In this service industries no one gives the fake commitment. From the sales team to retention team every one is giving the fake commitment. Trailing emails are given for your better understanding.

Jagmohan Kam - [protected]

Ms Payal/ Mr. Haider
I had visited yesterday as given time and date for collection of my membership refund cheque.
After lot of discussion, you have assured me to give date for 29th Jan 16 for full refund of around 85 thousand.
You are requested to kindly release the payment tomorrow positively without further delay as I require this money back for some genuine reason.
I will be very grateful to you.
Thanks
JAGMOHAN KAIM
M [protected]
[protected] Forwarded message[protected]
From: Jagmohan Singh Kaim
Date: 23-Jan-2016 3:27 pm
Subject: RE: Cancellation of application no. 387 : for 5 years membership
To: journeys
Cc: [protected]@gmail.com

Dear Team Journey,

With reference to telephonic discussion had with Ms Payal and she has given me the time on Wednesday i.e 27th Jan 16 after lunch for collecting my payment cheque.

Ms Payal / Mr. Haider : You are requesting to kindly don’t linger on the issue.

Warm Regards
Jagmohan Kaim
M [protected]

From: journeys [mailto:[protected]@jukaso.co.in]
Sent: Wednesday, January 20, 2016 3:02 PM
To: Jagmohan Singh Kaim
Cc: [protected]@jukaso.co.in
Subject: RE: Cancellation of application no. 387 : for 5 years membership

Dear Mr. Kaim,

Greetings!!

This is in reference to your mail, we sincerely apologize for the delay and all the inconvenience faced by you because of the same. However, Ms. Payal will get back to you on Saturday to inform the exact status of your refund.
We value your time and efforts in writing to us.

We shall highly appreciate your patience in this regard.

Thanks & Regards,

Team

From: Jagmohan Singh Kaim [mailto:[protected]@godrej.com]
Sent: Wednesday, January 20, 2016 2:36 PM
To: [protected]@jukaso.co.in
Cc: [protected]@gmail.com
Subject: FW: Cancellation of application no. 387 : for 5 years membership

Dear Mr. Haider / Ms Payal,

This refers to visit o[censored]ndersigned at your Gurgoan office and met Ms Payal and Mr. Ashvin for the refund against the cancellation of application form. During the visit Ms Payal have committed to call me 20th Jan 16 to handover the refund cheque. I am still waiting for call from her as only 3 hours are left for a professional day.

Kindly arrange a call or give me time to collect my payment.

Regards
Jagmohan Kaim

From: Jagmohan Singh Kaim
Sent: Saturday, January 09, 2016 11:58 AM
To: '[protected]@jukaso.co.in'
Cc: '[protected]@gmail.com'
Subject: FW: Cancellation of application no. 387 : for 5 years membership

Dear Mr. Haider/ Ms Payal,

This refers to trailing emails and several discussion with your team members for the cancellation of application form, but till now I am not able to receive any firm reply your end.

We need your intervention in this regard to help me out.

I will be thankful to you.

Regards

Jagmohan Kaim
M [protected]

From: Jagmohan Singh Kaim
Sent: Friday, December 04, 2015 5:09 PM
To: [protected]@jukaso.co.in
Subject: RE: Cancellation of application no. 387 : for 5 years membership

Dear Payal
We have tried your nos and dropped messages several times but you didn't revert to me.
You was supposed to revert to me on 24th Nov 15 according to your email but till now nobody have contacted me.
Kindly respond on priority as discussed during our earlier visit.
Regards
Jagmohan Kaim
On 23-Nov-2015 1:13 pm, [protected]@jukaso.co.in wrote:
Dear Mr. Kaim,

Greetings!!

This is in reference to your meeting with Ms. Payal, we humbly request you to kindly give us one more day to look into your matter so that we will come up with the best resolution. You will get a call from Ms. Payal once she will discuss it with Seniors.
We highly appreciate your patience in this regard.

Thanks & Regards,

Team

From: [protected]@jukasojourneys.com [mailto:[protected]@jukasojourneys.com]
Sent: Friday, October 30, 2015 12:55 PM
To: 'Jagmohan Singh Kaim'; [protected]@jukaso.co.in
Cc: deep.[protected]@jukasojourneys.com; [protected]@gmail.com; 'Shubham'; [protected]@gmail.com; [protected]@gmail.com
Subject: RE: Cancellation of application no. 387 : for 5 years membership

Dear Mr. Kaim,

Greetings!!!

This is in reference to your meeting with Payal at corporate office we would like to inform you about the discussion and agreement mentioned below:

1. We will reimburse Rs 11250 to your account as soon as possible.
2. We will provide you 4 air tickets worth Rs 4000/- each.
3. 15% discount on Food and beverages at JRPL.
4. Your membership tenure will be extended by 2 years but nights will remain same as discussed.

Additional benefits :

1. We provide you 1 Gift Voucher of 2N/3D stay at JRPL with complimentary breakfast.
2. Food Vouchers worth Rs 1500/- Only Valid at JRPL.
3. Surat Diamonds worth Rs 5000/-

Kindly acknowledge the above points so that we can process the required things and welcome kit.

Thanks & Regards

Sumant Kumar
Sr. Executive
Member Relations Department (MRD)
Toll Free:[protected] |E-mail: [protected]@jukasojourneys.com

From: Jagmohan Singh Kaim [mailto:[protected]@godrej.com]
Sent: Thursday, October 15, 2015 7:47 PM
To: [protected]@jukasojourneys.com; [protected]@jukaso.co.in
Cc: deep.[protected]@jukasojourneys.com; [protected]@gmail.com; Shubham; [protected]@gmail.com; [protected]@gmail.com
Subject: Cancellation of application no. 387 : for 5 years membership

Mr. Madhup and Mr. Haider,

This is with reference to subject mentioned for cancellation of my application request no. 387 dated 4th October 2015. The same is being requested due to my personal issues, hence I request you to kindly approve the same and debit the amount of Rs 86250 only which was taken through my HDFC credit card instead of negotiated total amount of Rs 75, 000 only inclusive of every thing.

At the time of negotiation, it was discussed with your team member Mr. Bhim Sen { Executive} and Mr. Deep Sharma { Branch Manager} in presence of Mr. Ragiv Ullah Khan { Take over manager} for the following things:

1. The additional surcharge Rs 11250 will be reimbursed to my credit card within 4 working days.
2. The 5 nos of one side Air Tkts from Delhi to Goa will be provided to undersigned.
3. The membership details will be handed over to

Reply

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Address: 110003

Website: journeys by jukaso

I had purchased membership on 25th Aug 2015 from Sunder Nagar Branch of Jukaso Hotel for 10 years 70 nights. I paid entire amount through debit card.

At the time of purchase, the sales person Mr. Kuldeep (Phone no.-[protected]) did NOT mention any seasons in which I can/cannot travel, nor was any deduction in the number of nights was explained. (Season Categorization NOT explained).

After months of follow ups and requests I was sent the season chart on 21st Oct 2015, after which I spoke to the customer care executives who explained me about the reduction in nights if I travel in upper season and even season when I cannot travel. Then I came to know that I have been given the worst season (off season) and I cannot travel in the purple (peak season).

Moreover, I had also received a complimentary voucher of VIBES worth Rs. 15000 which is now disowned by VIBES company terming it as a fraud.

I have been constantly trying to resolve the issue but the customer care department is not coming up with adequate answers/solution to the Fraud and illegible Commitments by Sales Team.

Do Not ever go to Jukaso Hotel for any presentations. It is a Big Fraud.

Sep 29, 2016

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2016

Jukaso Journeys Customer Care's response Dear Member, Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same. If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know. We request you to allow us a time span of 7 working days to come back to you with a resolution. We appreciate your patience and cooperation. -- Team Jukaso Journeys

Verified Support

Aug 23, 2016

Jukaso Journeys Customer Care's response Dear Member,

As your concern is resolved now and the refund has been made, we request you to take this complaint back or mark it as resolved.

-- Team Jukaso Journeys

Verified Support

Apr 22, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.

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Address: 122001

Website: jukasojourneys.com

Hi,

I have also been cheated by Jukaso. All those who have been cheated by Jukaso, now let unite and file a group FIR against them then only we'll be able to recover our money. I request all of you to send your name, your location, incident happen date and contact no. to [protected]@yahoo.com

Its the time to act and to see all of them including sales man behind the bars.

Sep 7, 2016

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2016

Jukaso Journeys Customer Care's response Dear Vikram, Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same. If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know. We request you to allow us a time span of 7 working days to come back to you with a resolution. We appreciate your patience and cooperation. -- Team Jukaso Journeys

Feb 23, 2017

Updated by Vikram Katiyar Hi Jukaso team,
The my money is not yet refunded even after cancellation of membership.

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Address: 122001

Website: jukasojourneys.com or jukaso.co.in

Hi, My name is Vikram Katiyar and i have purchased 6 night 7 days holiday package on 3 Dec'15 from Centre Stage mall, sector-18 Noida and after discussing various offers with Afroz ahmad, Shahid and Ravi Rajput, i have decided to opt for the membership and paid Rs. 25000 (out of Rs 50000) through credit card and they told me that it will deduct on EMI. But soon received a call from their internal team then i come to know that the package is of 4 night 5 days only and that is also after payment of rest 25k. Also my Rs 25000 is also not converted into EMI's and after all these things i have contacted the sales person and they start lying that they have not offered any such offers. So immediately i have given a written complaint to cancel my membership and refund my 25000 Rs. But now nothing is happening and i am stuck. I have contacted jukaso by email and call to cancel my member and refund but they are denying to refund the money. Please help me in getting my money back. My email : [protected]@yahoo.com, contact : [protected]

Feb 23, 2017

Updated by Vikram Katiyar Why there is no update on this, when can i expect an action on this.

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Address: Gurgaon, Haryana, 122001

Website: jukasojourneys.com

I visited Jukaso Hotel at Sunder Nagar, New Delhi regarding a Free Gift Voucher offered by their Co. with my wife on 12.07.2015. There we were briefed about various offers & memberships offered by them by Ms. Gitanjali. After discussing various offers with Ms Gitanjali we decided to opt for 5 years membership for Rs58500/-(Rs Fifty eight thousand five hundred only). We paid Rs27000/-(Rs Twenty Seven thousand only) through debit card on the spot and for the rest amount we had given a cheque for Rs31500/-(Rs Thirty one thousand five hundred only). On 20.07.2015, we received a call from them regarding Terms and Conditions of the membership through which we came to know that we have to pay an additional amount of Rs4000/-(Rs Four thousand only) per annum i.e. Rs20000/-(Rs Twenty thousand only) for the span of five years towards annual maintenance charges. These additional charges were not told to us by Ms Gitanjali while discussing the offer. We felt that we have been cheated by Jukaso Hotels, so we decided to discontinue the membership and We sent email on 21.07.2015 to the Jukaso to cancel our membership and refund our amount of Rs. 27000/- . In response, they sought 45 working days time to process our refund request. Till then despite many calls and emails from our side, no action has been taken till date. Now, they started not to respond our calls and emails. It is therefore requested to help us in recovery of our amount of Rs. 27000/- pending with the Jukaso hotels. Thanking You Ashu Tiwari Membership ID M0104121 MOB [protected]

Sep 6, 2016

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2016

Jukaso Journeys Customer Care's response Dear Member, Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same. If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know. We request you to allow us a time span of 7 working days to come back to you with a resolution. We appreciate your patience and cooperation. -- Team Jukaso Journeys

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Address: Jabalpur, Madhya Pradesh, 482002

मुझे journeys by jukaso जो की holiday club company hai उसके सेल्स टीम एव कपनी के द्वारा ठगा जा रहा है में आप की मदत जहता हूं। कपनी की सेल्स टीम के द्वारा मुझे 9/12/2015 को फोन कर परिवार के साथ 10/12/2015 Samdariya mall Jabalpur m.p. में आने के लिए कहा गया वहाँ पर हमें कपनी के प्लान के की अधूरी जानकारी दी गई। एव कई प्रकार के ऑफर दिये गये सेल्स टीम के श्री अभय ने ऑफर दिए उनकी बातों में आकार मेने उनकी कपनी को अपने credit card से 10, 0000/- रुपए एक लाख का पेमेन्ट किया । श्री अभय जी द्वारा मुझे कहा गाया की 2 से 3 दिन मे कपनी के द्वारा welcome coll एव e mail आयेगा और पूरे प्लान की जानकारी दी जायेगी । पर कपनी की और से पुरे 1 माह बाद welcome coll एव email आया । इस बीज मेने कई बार अभय जी को फोन कर कंपनी से coll और email करने को कहाँ पर बो एक दो दिन का समय माँगते रहे । मेरे द्वारा कपनी 23/12/2015 को मेम्बरसिप रोकने एव रकम बापस करने बावत् email किया गया। पर अभय जी ने मुझे कहा गया की members sip cancellation पेमेन्ट के 10 दिन के अन्दर ही करना होता है। अब cancellation नहीं हो सकता पर आप फिरभी cancellation चाहते है तो दी गई रकम का 40% और एक साल की फीस काटी जायेगी। कपनी का 1th welcome coll and email मुझे 09/01/2016 को मिला है। जिसमे मुझे travel session एव अनय जकनकारी दी जारही है जिस के बारे में मुझे बिल्कुल भी नहीं बताया गया था। अब में आपने आप को ठगा हुआ महसूस कर रहा हूँ। कृपया कर मेरी मदत करें पेमेंट रसीद सगलन एव जानकारी। Application name ~ Neha Agrawal Co application Pavan Agrawal Application no 278 Cash receipt no. 278 कपनी द्वारा भेजा गया sms Very Good Morning Greetings from Journeys holidays!!! Your Voucher Code No.JBJk1079. come with your spouse for 45mins. Add:- SAMDARIYA MALL 4th Floor Civic Center Jabalpur. Time-4:00pm Date~10 dec 2015 Regards- SATEESH Company address Executive - Member Relations I.T. Composite Towers, 1, I.D.C. Mehrauli Road, Gurgaon - 122001 Number : [protected]| [protected]@jukasojourneys.com निवेदक पवन अग्रवाल जबलपुर म, प्र, [protected] [protected]M

Sep 6, 2016

Complaint marked as Resolved

Verified Support

Aug 04, 2016

Jukaso Journeys Customer Care's response Dear Pavan, Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same. If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know. We request you to allow us a time span of 7 working days to come back to you with a resolution. We appreciate your patience and cooperation. -- Team Jukaso Journeys

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Address: 110003

I was promised that I will get 50% discount on any hotel booking with Jukaso membership and took Rs 65000 from me. There is no such scheme with any hotel. This is outright cheating. I adviise all members of public to be aware of these fraud agency.While selling they give false promises and cheat people. I regret for paying Rs 65, 000 to Jukaso.

Sep 6, 2016

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2016

Jukaso Journeys Customer Care's response Dear Member, Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same. If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know. We request you to allow us a time span of 7 working days to come back to you with a resolution. We appreciate your patience and cooperation. -- Team Jukaso Journeys

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Address: Gurgaon, Haryana, 122001

Website: WWW.jukasojourneys.com

I had made payment of 12500/- and rest in EMI for 5D/4N package for 5 years offered to me for 50, 000/-. after contacting customer care i came to know that many offers given to me by sales representative were false. he cheated me by assuring me that i will get the hotel booking in any season, he also assure me that in case, i did't avail my 5d/4n during year then i will get 10000 rs back for that year. he told me that after reading terms and conditions i can go for cancellation, then my money will be refunded. when i realize that company is Mis-Selling and Mis-representing the fact through their sales executives. i e-mailed them for cancellation of package well in time. But company is now telling me that they cannot refund the payment made by me. Which is wrong And CHEATING. Now I had stopped the cheques given to company by me for EMI. Today i came to know that company had put cheque for payment to bank which is dishonoured. (WHY I SHOULD PAY FOR SOMETHING THAT I DID"T GET). INSPITE OF REFUNDING MY MONEY COMPANY IS PUTTING CHEQUE TO BANK FOR CLEARANCE.

Sep 7, 2016

Complaint marked as Resolved

Verified Support

Aug 04, 2016

Jukaso Journeys Customer Care's response Dear Vikas, Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same. If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know. We request you to allow us a time span of 7 working days to come back to you with a resolution. We appreciate your patience and cooperation. -- Team Jukaso Journeys

Jukaso Journeys Complaints & Reviews

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Jukaso Journeys reviews & complaints page 26

About not giving confirmation of membership after payment.

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Amount not refunded by jukaso hotels gurgaon

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Improper response during membership cancellation.

Jukaso Journeys — Npn delivery of services

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Request for refund

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Fraud against commitment of tour package

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Refund of rs 25000/- against journeys membership application form

False promise and abusive representative

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Refund of my advance amount

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Repeated commitments not being honoured

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Cheating and not refunding money

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Cheated by Jukaso and delaying to release payment

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Surrender policy W0504046

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Refund money against the application form

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Membership package

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Fraud/cheating by Jukaso

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I have been cheated by jukaso and they have taken 25k from me.

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Non refund of membership fee

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journeys by jukaso की सेल्स टीम एव कपनी के द्वारा ठगा जा रहा है

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Outright cheating by marketing team of jukaso.

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Company is not giving the refund of payment made by me

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