Jukaso Journeys Complaints & Reviews

Dear all, We have raised strong voice against Jukaso Journeys which is a big fraud and cheat company.Media has also supported us. Please pass this message to all your near and dear as they don't give services and also don't refund the money paid to them.

HI this is Gaurav rajan Gupta owner of M/s Rajan Diesels Pathankot Contact No.[protected]. Requesting to please move forward against this fraud company. We are also sailing in same boat. This company is totally fraud. Not even answered our mails.Even they didn't bother to answer the notice sent by my lawyer. We are going to send notice in consumer court and see what will happen. Please add me in group.

My name is nikhal gupta, contact number is [protected]. On 1st of june i have taken membership but on 4th june i have send the mail for cancellation as your employees give me fake commitment but today is 16th july, its almost 40 days pass. Still dont have any update on my refund.

Every time when i called customer care they told me that it will take 45 days to process and they told i dont have any update, cancellation team will call you and i have send so many mails to [protected]@jukasojourneys.com but they didnt reply. I think its just a mail id no one operate this.

This is your service level for your clients. I think 90% of your clients are not happy with you.

How many days you will take to refund amount of any.

Now its over i will go to consumer court will all the proofs and recording that your employee give me as a fake commitment.

Rest up to you

I am shantna from jharkhand, ranchi. Your company came here and fixed meeting in hotel. I taken your plan for 25 yrs. And paid 24000rs.In same day. After that there is no response for your side. So many time i ranged your person mr. Rahul singh but he not picking my phone. I am going to lodge one fir against you. You company is a fake one and indulge in forgery.

I had taken a membership of company named JOURNEY BY JUKASO they made all fake promises while giving membership . But they had taken approximately from me Abt 1.6 lacs rupees and had not given me even a single service . And know they r not paying back my money and there term and condition are made do cleverly that they r eating money of public .

Hi I joined jukaso seminar for membership on 18june2015. I was been promised that the coupon for pedicure and manicure will be mailed to me within 7 working days. I been so long i havn't received any voucher from you .

My name is Sanchit from Lajpat Nagar - 3. I met Mr Manoj approx 3 weeks back at Jukaso sundar nagar. He explained me your memberships criterion. He explained about travel and claiming of Jukaso property and DAE schemes. Afterwards, he explained me about 5 year membership for which I was not ready. I asked him if I can take a 2 year membership. He said, yes we can and payment is Rs 25, 000. He also explained with this that if you like our services and facilities then you can pay Rs 30, 000 more and become a member for 5 years. I said what if do not want to be a member for 5 years. He replied that if you do not want to be a member for 5 years, you can pay Rs 25000 and be a members for 2 years which you are paying and can claim all the facilities for our membership. But yesterday, I got a confirmation call from Jukaso. Lady on the phone explained that there is no such policy in the system so 2 years now and then 3 years and everything regarding my current status of membership which is showing pending. There was a false commitment given by your executive because of which I am suffering now. If it is like this, I do not want to continue with your membership anymore and I want my payed amount to be refunded totally. Thanks

I have cancelled my application within 1 day of application. As per the rules, I am supposed to get the refund of the application amount after deduction of Rs 3000 as processing fee. I am following up desperately with the company since the last 2 years, but unable to get any sort of response from the cheat company. They are refusing to pay anything. Lot of such consumers are suffering like this. I have filed a complaint with the Indian consumer forum last year as well. All documents can be provided. Have personally met the sales head, and the admin head Ms Prabha. The current person responsible - Mr Jasminder Singh is a crook and does not bother to answer any calls or mail. Please ban this company so that they cannot cheat others. A cheater company.. Somnath Chatterjee, [protected]

I had opted for membership from Jukaso Journeys (http://jukasojourneys.com/) on October 12, 2013 because Jukaso is a prominent name in hospitality sector but sadly this company has failed very badly due to very poor quality service, very poor management, non-responsiveness from customer care/senior management and very poorly maintained tie-up properties. Promises/commitments made by Jukaso at the time of taking membership have not been fulfilled yet. Many reminders have been sent but didn’t get any response from there. Response from their customer care is very poor. They don’t have updated information about the properties and procedures. Most of the time customer care executives don’t have complete information. Their normal response is that we’ll get back to you and then no response afterwards. Very Poor Management: Inspite of sending so many emails to their management (Rajiv Khanna and Yajush Khanna), they have not bothered to reply and nobody even looked into the issues being faced by members. They have to address these issues and they will not go away by their silence. Nearly all of the members are facing acute mental agonies due to highly dissatisfied service provided by Jukaso Journeys. We had paid money to provide us happiness in terms of hassle free holidays/vacations but they have utilized our amount elsewhere and leaving all o[censored]s in lurch. My member id is W0100153 and have already paid around Rs.82000. I was promised to get: 1. Welcome kit: didn't receive till now. 2. Mobile Application: not in place till now. 3. 25 years DAE membership with breakfast: got mebership but they have denied to give breakfast option. 4. 1 week international holiday by DAE: very difficult to get it as there is never availability 5. 4 Night/5 Days domestic holiday: not utilized till now. 6. All tie-up properties 3 star and above: none of their tie up properties are even 2 star. 7. HCL tab: No To share my experience staying with their tie-up properties, till now I have stayed with 4 of their tied up properties and overall most of the time we spent in hardships and have struggling experience staying with your tie-up properties. In order to provide better service to members, they should tie-up with at least groups like Lemon tree/Citrus/Park Plaza who can match the standard promised by them. Feedback was always shared with their customer relation team regarding the same.

Hi all,


I am another one victim of jukaso team. They called me and my wife to their ansal plaza delhi office.

Never trust these

Folks, all of them are cheaters.

Big cheaters.


They made all false promises - 1 to all. I cant list all of the false promises but what i am listing down below are the major ones to which they can easily cheat people. Before you read, never ever give your credit card to them.


They promised me all below


1. My package is of 8 nights 7 days per year but when they called up after 7 days then one lady told me that my package is of 5 nights and 4 days. A fake promise


2. If i take my parents along with me then only 1 day from my package will be deducted - but when i asked query on it then lady didnot have any answer.In again a fake promise.


3. I can go anytime during the year-24*7*365days and there is no restrictions but lady told me that you can’t go during year end and some black week's days. How the hell this black day came in to picture now?


4. Biggest one that all transaction you will make (I made 2 transactions - 50, 000 and 10, 000) will be interest free but i was surprised when i saw that interest of 13% is put on to me.


They are cheat, please be aware from them.

Rgds,
[protected]@yahoo.Co.In

Pathetic people pathetic customer handling experience... Want to withdraw membership already paid half amount don't want to pay rest as was having bad experience with the gift voucher given to us. Now nobody is entertaining the complaint not even at office staff... Fraud people fraud company... Will register a complaint against the company in consumer forum.. With in 2 days if i will not get any response... From you guys. Ridiculous people.
My member id is m0103499. Nandini parashar

whatever was promised did not get in the membership details. reverted them so many times but they do not bother. People can collectively take action for such firms to get the money back that has been paid to them. Pls contact me on [protected]@gmail.com to be part of the group.

We were called by Jukaso representatives and were lured to opt for their holiday club membership. They gave us free vouchers as well which we have not used till date. we have been enrolled for Rs. 35000 membership for 5 years. whenever we are asking for hotel/ resort booking, all the time their reply is currently hotel is booked, tried this so many times. When i requested for refund they said no refund after 3 months of resistration. Pls. help, i need my hard earned money back. Kailash, my mobile no.[protected]

It is really a very Bad company no respect to customers--I too have been cheated after speaking to higher level-Haider-[protected] / [protected] / [protected] and explaining about the fraud done at Fortune Hotel(member of Jukaso) for almost 8 months they came into discussion of refunding the money by deduction Taxes from it, i Made of payment of 20000 rs from Credit card and now they are refunding amount of 17000/- . Infact they had made cheque of 17000 even it has been shared to me but it not signed by their chairman. Its almost 1 month cheque has been shared and now they are tell chairman is not available due to which cheque is not been deposited. This seems this company is totally a fraud company their executive do whatever they want this cheque image was sent from Neha Desai (Cancellation dept)-[protected] now she is not picking up my call even Haider is not picking up calls. Images of cheque provided by Cancellation dept has been uploaded but just waiting for cheque to been signed from Chairman from last 1 month

membership no. - G 0102448 i work in the Indian Army and my parents took this membership with jukaso journeys in august 2014. my parents are unhappy with the membership owing to the following reasons:-(a) the deal/package offered to my parents was not explained to them properly with respect to the seasons of the year of travel, the hotels on the panel, the types of rooms available, the priority of bookings as per the package. it was a very smart move by some employee of jukaso to sell a deal/package to two old people due to retire soon with hidden terms and conditions.(b) my parents were assured by the employee of jukaso who sold the deal to them that, they can book their holiday with a week's notice to the company, which was obviously not the case when they tried to book a holiday in Jan 2015 (which i will come to later)(c) the initial briefing by the employee of jukaso was so confusing that my parents are still not sure of what is the deal/package that they have bought and what all does it entail ?(d) the details of payments made are as under :- (i) 29th August 2014 - Rs 30, 000/- (credit card transaction) (ii) month of Sept 2014 - Rs 5000/- (cash payment with no receipt) (iii) month of October 2014 - Rs 7900/- (cheque payment via ECS) (iv) month of November 2014 - Rs 7900/- (cheque payment via ECS) (v) ser no (iii) & (iv) were to be refunded in Nov 2014 and has still not been done (e) my parents took a deal/package of around Rs 1, 50, 000/- for 10 yrs initially (as i said earlier, neither my parents nor self are clear of the deal/package - blue ?? green ?? yellow ??) (f) then they downgraded the deal/package to a Rs 35, 000/- for 5 yrs. Rs 15, 800/- was supossed to be reimbursed within 2 weeks (as per your employee) which still hasn't been reimbursed.(g) now is the most interesting part, my parents wanted book a holiday to Goa in Jan 2015 which obviously they didn't get. but the best part was the awful and deplorable customer care service that they got. THEY WERE NOT GIVEN ANY HOTEL BOOKING IN GOA FOR THE DESIRED DURATION. (h) after all this chaos when my parents approached me. i met your staff at the Ansal Plaza office and yet again the response of the staff was hopeless and pathetic. my parents had bought the deal/package through the same Ansal Plaza office and i along with my parents wanted to meet these officials who had sold this deal/package. the response i got was either they don't work for jukaso anymore or they are on long leave.(i) it was A SIMPLE CASE OF FOOLING THE CLIENT AND WHAT BETTER CLIENT TO DUPE THAN AN OLD COUPLE WHO JUST WANTED A HOLIDAY PACKAGE TO ENJOY THEIR RETIREMENT.(j) i want to surrender this membership on my parents behalf and want to be refunded with the COMPLETE MONEY that we have already paid as we have not utilized any services from your organization. (k) i was ready to lodge an official complaint with the Consumer Forum/Court for the same but i thought i should first write to you before i take any drastic step.(l) i would request you to at least this time show some urgency unlike the USUAL POOR CUSTOMER CARE SERVICES RENDERED BY JUKASO JOUNEYS and reply to my grievance as early as possible.

I curse the day i took this membership. We have paid huge amount of money for membership but we are not getting any response for the basic cards. For a basic reservation we have to run after them for more than month and then also we get the same reply that they had not got any revert or reply from further destination hotel. Im so fed up of the false commitments that they have made. Pls advice how can we fix them up. They are such shameless assess. My name is Rohit n number is [protected]

All the jukaso members who got cheated need to be united. I urge everyone to send their mobile phone number so that we can get together and demand our money. This is gross cheating and we should protest. My number is [protected]. We should barge into their office kick them. I have also demanded refund. My mail id is [protected]@gmail.com. please mail me

Got several
Call from jukasojouneys miss swati (M [protected]
& [protected]) informed me that “you won a prize of 2 night & 3 days
Free stay in jukaso properties with breakfast” & invites me to collect the
Gift voucher from hotel solitaire hariparwat crossing m g road agra.In last i
Visited there on 10th october 2014. Where mr puneet shukla offered me a scheme
Of 7 night 8 days stay with breakfast every year till 5 years in jukaso
Properties and also through dea in other properties. Costing rs 50000/- or 2400
Pm emi for 24 months and this is diwali time so you got a 32” led. Scheme was
Includes dea gold card for three years validity, club member ship & so may
Others, i was accepted the scheme & paid rs 20000/- by credit card. This
Was also informed me that this amount is refundable till the welcome call. On
Inquiry from jukaso journey customer care, it comes in my notice that miss
Simta rao allotted me the scheme of 3 night/4 days in pink session instead of
The above scheme and there are no jukaso property in a&n, j&k. I
Applied for cancellation my proposal dated 12.10.2014 & refund the amount
Of rs 20000/-. Kindly take the matter with jukaso for refunding the amount of
Rs 20000/-. However, i was assured that full amount is refundable, if withdrawn
Within 10 days & i have applied for refund within 4 days of the proposal
I. E on 12.10.2014. I have sufficient documentary proof therefore t i am
Thinking to lodge an fir against this cheating.

I had enrolled as a member on the 14th Dec 2013 in Jukaso Journeys by paying Rs 29, 980 through my credit card. I cancelled the booking within 2 days after provided in writing and also getting acceptance on the cancellation letter from them. I was supposed to be refunded the money ( after deduction of Rs 3000) within 2 weeks. I have been following up with them regularly after that for 1 year, have visited their office in Gurgaon more than 3 times, sent plenty of emails - but they are evasive and does not care of customers. I feel they are gross cheaters of the highest order. Request action against them so that normal middle class customers do not face such situation wherein they lose their hard earned money to a worthless company like Jukaso Journeys. All documentary proofs can be provided. Awaiting an action and response. Regards, Somnath Chatterjee

I'm victim of mis selling of membership done by there sales team (Ms Abhilasha & Mr, Jha. Please be informed your sales team (Ms. Abilasha & Mr. S. Jha) which was based at your office located in TDI mall at Rajouri Garden, Delhi, have sold the membership to me by making false & wage commitments.. None of those commitments have been honored so far. This discussion & false selling happened on 02/10/2014 There sales team offered me package of Rs 50000/- for 5 years in EMI option. I was asked to pay 16000/- upfront, which I paid through my Syndicate Bank debit card. We agreed for Remaining amount to be paid in 12 months EMI of Rs 2833. EMI would be in form of Direct Debit through by Bank. Along with the same. They confirmed me to provide 3 packages of 3nights & one VLCC package. Further they confirmed me to arrange my accommodation at there Palms resort in Goa for 27 Nov 2014 Post signing off the agreement they forget everything.. & from there my journey of fales commitments started When almost 20 days passed on & nothing sort of confirmation came to me. I tried to contact Ms Ablilasha (Mob. [protected]) & Mr. S Jha ([protected]). I was surprised to see no response on these numbers...I made several attempts for almost 20 days but each attempt failed.. Once Ms Abilasha picked my call & talked very rudely & harshly... Almost by Mid of Nov 2014 I was able to contact Mr. Jha. He informed he was on leave for month & Ms Abilasha is not working any more with Jukaso hence the delay... He insured He will get back to me very soon... After a week time Mr. Jha (through his mobile no [protected]) informed that my documents were not processed hence the delay... He insured once again that very soon I will get the membership card & will get confirmation regarding my booking at GOA for 27 Nov, , Day passed nothing happened... What I was getting only wrong confirmations from Mr. Jha.. Day passed & once I received call from your customer care... They informed me that there is no measures by which 5 yrs membership can be sold in EMI option.. They asked me to pay complete amount to get membership.. I again called back to Mr. Jha & discussed with him on feedback I got from customer care.. He told me to be calm & he will channelize the things.. I waited for another 2 weeks..BUt nothing happened...Almost since 1 months I have been trying his mobile no. but unable to connect with him, . Besides contacting Mr. Jha I'm trying to connect with other mobile nos also. But No one is picking my call. & have even launched a complain on Company registered E-mail ID.. I have tried following numbers.. [protected], [protected], [protected]...but getting no response... Few weeks I visited there Rajouri Garden office & was surprised to see they have closed that sales office.. It has been more than 2.5 months since I have paid money to JUKASO..But what I have gained is "No Response" from Jukaso... I want refund of my money..