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Junglee Rummy Complaints & Reviews

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Updated: Mar 16, 2025
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S
Shahrukh Arora
from Surat, Gujarat
Aug 3, 2018
Resolved
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Resolved

Hello there,

I am recently getting sms from the jrummy. They are too much annoying. I don't know how the hell they got my number. I just need to unsubscribe from these sms. Any kind of help will beuch appreciated. I tried searching for many options to block that, but didn't found the right solution. True called sms blocking is not preferred. I need to just stop them. Form msging me.
Sep 11, 2018
Complaint marked as Resolved 
Junglee Rummy customer support has been notified about the posted complaint.
Verified Support
Aug 10, 2018
Junglee Rummy Customer Care's response
Dear Sir/Ma'am,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We understand your concerns, however, be assured that we only send SMS to customers who got registered with us. Do send us an email from along with the reference number c2037349 to [protected]@jungleerummy.com along with Mobile Number on which you are getting the SMS so that we can unsubscribe you.

Please be assured that your mobile number will be unsubscribed within 24 hours.

For further queries, you may also contact us on +[protected] between Monday to Saturday (10:00 AM to 7:00 PM)

Thank you for your time!
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    J
    janigul
    from Ponnur, Andhra Pradesh
    Jul 19, 2018
    Resolved
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    Resolved

    Address: New Delhi, Delhi, 110025
    Website: www.jungleerummy.com

    Hi consumer FORUM,
    junglee rummy 100% fake they deactivated my account without my permission asking even i am trusted playing from years there so please think when i raise my voice tell my problems they deactivated my account this shows us how they are insecure about their site oh my god please players look this i am playing from around 5 years and played with lakhs never won even i recovered my money they already told if i complaint here they will lock my account same happend they don't even hesitate one sec deactive my account i got email saying all [censored] game policy everything im asking simple question when im lossing money at that time why u didnt closed my account now its all part of their plan support team head dattu warned me i[censored] complaint on jungleerummy your account will be locked same happend i questioned so they locked not about gaming policy all trash please look this matter and i need data from my account i have money when account got locked
    Aug 25, 2018
    Complaint marked as Resolved 
    Junglee Rummy customer support has been notified about the posted complaint.
    Verified Support
    Jul 24, 2018
    Junglee Rummy Customer Care's response
    Dear Janigul,

    Greetings from Junglee Rummy.

    We are concerned you feel this way. As India's most trusted Rummy site, we indeed take fairness of gameplay and wellbeing of our users, o[censored]tmost importance.

    Your account has been deactivated because we felt that you were not able to follow our Responsible Gaming Policy which specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree.

    Please understand that we have always valued your long-term association with our website, however, as a responsible gaming website, for us, your welfare is o[censored]tmost importance.

    All your previous complaints and your conversations with our customer service champions, reflect that you may be in an emotional turmoil and even when you feel you are losing too much, you are unable to control your urge to play cash rummy games. Please understand that Skill Rummy is only played for entertainment and should not at any point in time become an addiction or a priority over other activities that impact your daily life.

    It is also evident from all your previous complaints, that as a responsible gaming provider we have locked your account on all occasions when we felt that you were not able to follow the Responsible gaming policy and limit your gameplay.

    Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

    Also, as a part of our Risk Management activity, we do verify the withdrawal requests to make sure that the customers are following our terms & conditions. With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

    We have taken your case seriously, and after much discussion, we have come to this difficult conclusion of not reopening your account. It was not an easy decision on our part since we are losing you as a valuable customer on our website. However, given your association with jungleerummy.com, we have taken your welfare as our prime responsibility.

    Thank you for your time.

    Regards,

    Team Junglee Rummy - India's most trusted Rummy Site
    +[protected]Mon-Fri 10:00 - 19:00)
    [protected]@jungleerummy.com
    I don't want any messages from your website
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      S
      srikanth0554
      from Warangal, Telangana
      Jul 12, 2018
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      Guys

      Junglee rummy is big fraud please don’t play the games in jungleermy sites

      Here i lost more than one crore and they are keeping their players on big tables and cheating people if we ask they will tell some stories
      I need some one help to get my money back what ever i lost here so i am decide to go with media then people will aware of how junglee rummy cheating players
      I lost more than one crore and because this site lost my job in abord and took amount from many of friends and have lot of debits now i don’t have job and couldn’t able to concentrate on anything because of wrost junglee rummy site
      Since one month don’t have much tranactions from my end i asked bonus to add 10000 amount they were saying that u don’t much transactions so we couldn’t able to after any bonus later they blocked my account is this the right way
      Can someone please help me on this i need my amount back what ever i lost ever

      Hey have blocked my account now even they are not ready pick my call or ready to call back they big fruads and with those sites lot of people spoling their lifes

      Please anyone take immediate action and ban all these sites in india and return the amount to all players whatever they lost here.

      Never marked this one as resolved their player only doing this stupid things they are not supporting anyone simply they are cheating people and earn money spoiling peoples life with these sites everyone spoling their life even they couldnt able to discuss about this how much they lost

      Example i am the one here i lost more than croes and couldn't able to discuss with parents and frinds and took money from every one friends loans etc and lost my job which is getting monthly 2.5 lakhs all because of jungle rummy site, now i have lot of debits to clear and they are giving torcher to me
      Jul 12, 2018
      Updated by srikanth0554
      Guys

      This is the time Ban the junglerummy in the allover india as of now its banned in only telangana region, Today i am going to complaint media about jungleerummy site and how they are cheating people.

      With this site many people suffering including me and here i have lost more one crore and took money from friends and relatives and loans and credit cards even i lost my gob which is getting monthly 2.5 lakhs and now couldnt able to concentrate on anything i lost everything in life friends and family now i dont have anyone to share my problems like me only most of the people suffering because of jungleerummy site.

      Finaly i am decided to go with media and govt and this would be banned in all over india then most of the people lifes will be saved from jungleerummy and this will happen soon .

      Day before yesterday posted one complaint here and got so many resonses to post and i have the many contacts in media and govt also till now i was silent because if this knows someone then it will affect my carrier now everytning i lost so i am not worrying now decided to go with media and govt and my goal is to this should banned in all over india. If any one there to come with me please message me personally we will take this issue .
      Jul 13, 2018
      Updated by srikanth0554
      Guys

      No one is ready to take action on Jungleerummy, with this site lost people suffering including my self also. Here i lost nearly one crore not only i lost friends family and job in abroad its because of jungleerummy site. I would be thinking that if go media then it will affect my carrier and my life thats what i am thinking . If anyone there to help me please come in front i have so many debits and couldn't able to clear those now and getting pressure from them .

      With this site i lost everything peace of mind money and family and friends today i would have been in a position to help some one but because of jungleerummy today i took money from everyone and with that money only i dont have anyone now and also took loans from bank credit cards in abroad now not in a position to clear all the things and couldn't able to concentrate on anything. Please if anyone there to help me requesting you guys chat with me personally .Thanks!
      My all friends plz don’t play on this site they cheated you all time i have also lose 4 lakh on this site and they add some fake players when you play on bug table if you loos plz call me[protected]. And my User is. kiroriwal14
      rummyteam's reply, Jul 21, 2018
      Send your contact number to dis mail bro [email protected]
      Tinku.Sharma's reply, Oct 9, 2018
      Please share your contact number on [email protected]
      I need to have discussion on the same matter.
      Pathetic website was a complete waste of time. Do not go to this website. They duped me of Rs. 1000 and are not replying to my emails now. I am very upset with this website. Go to KhelPlay Rummy website; it is a genuine platform for playing online rummy.
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        T
        Tehgan
        from Bengaluru, Karnataka
        Jul 12, 2018
        Resolved
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        Resolved

        Address: 560009
        Website: www.junglerummy.com

        One of my friend reffered me to play in junglerummy and i started plying in junglerummy till now i hve played 1200 games and lost more than 50000 and thease people didint gave me single rs bonus and not any other support newcomers who ever want to play in junglerummy please dont play here u will never get any responce and and help from them and the people put ther own players and looting your money
        Jul 13, 2018
        Complaint marked as Resolved 
        Mr naveen has called me and resolved my problem thank you Naveen
        Junglee Rummy customer support has been notified about the posted complaint.
        Jul 12, 2018
        Updated by Tehgan
        Hii Everyone
        myself tehgan one of my friend suggested me to join junglerummy for his refference bonus he didnt get any bonus i started playing rummy in this website
        i lost 50000 in this website still i reffered one of my friend prashant and these peoples didnt gave me 1 rs bonus also we both played mny 3200rs games there is no single joker in bigger table i didnt won single game in junglerummy 3200 table after loosing 1 lakh together when i asked some bonus for my friend thease people said we are not eligible for bonus i feel what the [censored] website thease people running in 100rs pool rummy game also they are charging 30 rs and after playing 2500 together games not gave 1 rs bonus please guys this is really fraud company please away from this website as much as u can
        Verified Support
        Jul 13, 2018
        Junglee Rummy Customer Care's response
        Dear Tehgan,

        Greetings from Junglee Rummy - India's most trusted Rummy Site.

        We are concerned you feel this way, however, We'd like to inform that Junglee Rummy is one of the leading and India's most trusted Rummy Website. Also, we are committed to giving you the best support at all times. As you confirmed that our team was able to resolve your queries to your satisfaction - hence in future for all your queries, you may get in touch with us directly.

        With reference to your bonus request, we would like to inform that the bonuses are extended only if special promotions are being run at a particular point of time and the amount of bonus totally depends on the terms & conditions of those promotions. Hence, it may not be possible for us to honor your request every time.

        As a responsible and the fastest growing rummy website in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills. Entertainment Rummy is a skill game, winning/losing a game only totally depends on your skills and strategies.

        Also, Junglee Rummy is RNG certified and you may find the certification on the link below:
        https://www.jungleerummy.com/certification

        Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our customers since our launch.

        Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

        Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future: https://www.jungleerummy.com/responsiblegaming

        · Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

        · Consider gameplay as a form of re-creation meant for entertainment.

        · Keep track of the total time you spend while playing games and limit it.

        · If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

        · Always play with a positive mindset and avoid playing in a distressed mood.

        · Never play to chase losses and stop playing it if you are on a losing spree.

        Thank you for your time.

        Regards,

        Junglee Rummy - India's most trusted Rummy Site.
        +[protected]Mon-Fri 10:00 - 19:00)
        [protected]@jungleerummy.com
        My complaint is document is rejected problem no1.Already use.2.Date of birth mismatch. 3.any document is rejected.plz help me this problem is solved. Already use the email address and document is cleared.then submitted document is accepted.

        100% cheating company - Comment #3163769 - Image #0
        100% cheating company - Comment #3163769 - Image #1
        Junglee Rummy Customer Care's response, Jul 24, 2018
        Verified Support
        Dear Eswaran,

        This is in reference to your account with Junglee Rummy - India's most trusted Rummy Site!

        We'd like to inform that your documents were rejected as your Name and Date of Birth mentioned by you at the time of registration was different from your Name & Date of Birth on your Aadhar and PAN card.

        You have already sent us an email from your registered email id to [email protected] yesterday and we are working on your request. The necessary changes will be done post your documents are verified by our Risk Management team and the status will be updated to you on the email sent by you.

        Thank you for your time.

        Regards,

        Junglee Rummy - India's most trusted Rummy Site.
        +91-11-66481234 (Mon-Fri 10:00 - 19:00)
        [email protected]
        My USerName Is : akshay6022

        My Current Address on JunglleRummy Account Is Manipal, 576104, it should change to "Gavthan, Sarole, Sarole, Solapur, maharashtra -413402"
        AND
        My Current DOB on JungleeRummy Account is 12/04/1996 and it should change to 18/04/1996

        These are the details mentioned on my ADHAR Card
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          R
          Raja Dcen
          from Chennai, Tamil Nadu
          Jul 12, 2018
          Resolved
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          Resolved

          Address: New Delhi, Delhi, 110027
          Website: www.jugleerummy.com

          Dear team,

          Herewith enclose the my referred friends details for extra 10000 contest. kindly look into this and do the needful.

          SL NO User name Mail id
          1 kamrajtts [protected]@gmail.com
          2 ashok228 [protected]@gmail.com
          3 cskl [protected]@gmail.com
          4 saravananna [protected]@gmail.com
          5 moorthykutty m.[protected]@gmail.com

          on that time i don't know how to claim jungleerummy person also not guide me. That period there is no day restriction for 15 days. so kindly look into this and add the extra 10000 amount

          Regards
          rajazen
          Jul 26, 2018
          Complaint marked as Resolved 
          Mr.Rajan solved all my problems dear jungleerummy you are requested to kindly appoint Mr. Rajan as my account manager because he is the only staff in your side solve my complaints like a friend once again thanks to Mr. Rajan
          Junglee Rummy customer support has been notified about the posted complaint.
          Verified Support
          Jul 24, 2018
          Junglee Rummy Customer Care's response
          Dear Raja,

          Greetings from Junglee Rummy - India's most trusted Rummy Site.

          We checked and observed that the friends mentioned by you in this query registered with us in 2014-15. You may claim an extra referral bonus within 15 days of your friend making a deposit along with certain other conditions mentioned in https://www.jungleerummy.com/friends/referandwin/terms-conditions.

          As checked and observed you are claiming the referral bonus after the expiration of the timelines and also your friends do not fulfill the conditions given in the terms of service above - hence you are not eligible for the extra referral bonus.

          Our terms of service mention the way to claim this bonus clearly and since you have been in touch with our customer service champions from the past 3 years of your association with Junglee Rummy - you can email, call or chat with us between our support timings.

          Also, for this particular query, you were given the same response in the month of March 2017. As of now since you have spoken to our team again on 17th July 2018, as confirmed by you on a recorded line all your queries related to the extra RAF bonus have been resolved by our customer service champions.

          As you are one of our valued customers, and already aware of our Friend Referral Promotion - we request you to make the maximum benefit out of it. Please visit - https://www.jungleerummy.com/friends/referandwin and start referring your friends to avail the benefit of winning Real Cash. With every new referral, you can also track your bonus and stay updated about the bonus credited to your account. The more you refer, the more are the chances of winning Cash. So, spread the word, invite your friends and win real cash.

          You can claim the Extra RAF Bonus after you and your friends have fulfilled all conditions mentioned on the link - https://www.jungleerummy.com/friends/referandwin/terms-conditions. To claim the bonus, you need to mail us at [protected]@jungleerummy.com and mention the names of the 5 referred friends. Our customer support champions will review & verify your request and get back to you.

          For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

          Thank you for your time.

          Regards,

          Junglee Rummy - India's most trusted Rummy Site.
          +[protected]Mon-Fri 10:00 - 19:00)
          [protected]@jungleerummy.com
          Last year I compliant but till date amount not credited

          refer & win claim extra 10000 - Comment #3157254 - Image #0
          rummyteam's reply, Jul 21, 2018
          U won't get d amount I 'll tel d way how to get kindly share your no to dis mail [email protected]
          Hi am use lenova k8 plus junglee rummy app doesn't open some problem found i have create account but doesn't open how to install that app pls

          refer & win claim extra 10000 - Comment #3176144 - Image #0
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            rummylover19
            from Chennai, Tamil Nadu
            Jul 12, 2018
            Resolved
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            Resolved

            Address: 560023
            Website: www.junglerummy.com

            Dear Admin
            last month i have joined junglerummy and till now i have played more than 1000 games and lost 70000 70k thats huge amount and guys i didnt even won single day such a worst site i never seen and thease people gave me a bonus of rs 300rs o my god what a big bonus guys please if you guys kno about this website please close your account and dont play any games in junglerummy complete fake and cheating website
            Jul 13, 2018
            Complaint marked as Resolved 
            Thanks to junglerummy they have callled me and supported me with bonus thanks alot Naveen
            Junglee Rummy customer support has been notified about the posted complaint.
            Verified Support
            Jul 24, 2018
            Junglee Rummy Customer Care's response
            Dear Prashant,

            Greetings from Junglee Rummy!

            We extend you a warm welcome to India's most trusted Rummy Site.

            As you confirmed that our team was able to resolve your queries to your satisfaction - hence in future for all your queries, you may get in touch with us directly as we are committed to giving you the best support at all times.

            With reference to your bonus request, we would like to inform that the bonuses are extended only if special promotions are being run at a particular point of time and the amount of bonus totally depends on the terms & conditions of those promotions. The bonus extended to you this time was as a part of an ongoing promotion, hence, it may not be possible for us to honor your request every time

            As a responsible and the fastest growing rummy website in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills. Entertainment Rummy is a skill game, winning/losing a game only totally depends on your skills and strategies. Also, Junglee Rummy is RNG certified and you may find the certification on the link below:
            https://www.jungleerummy.com/certification

            Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

            Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future: https://www.jungleerummy.com/responsiblegaming

            · Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

            · Consider gameplay as a form of re-creation meant for entertainment.

            · Keep track of the total time you spend while playing games and limit it.

            · If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

            · Always play with a positive mindset and avoid playing in a distressed mood.

            · Never play to chase losses and stop playing it if you are on a losing spree.

            For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

            Thank you for your time.

            Regards

            Junglee Rummy - India's most trusted Rummy Site.
            +[protected]Mon-Sat 10:00 - 19:00)
            [protected]@jungleerummy.com
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              G
              Giri2345we
              from Hyderabad, Telangana
              Jul 11, 2018
              Resolved
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              Resolved

              Address: New Delhi, Delhi, 524322
              Website: www.jungleerummy.com

              They are not giving proper response and simply they are forwarding messages and waited for so many days to get the positive response. For every 2 or 3 days they have sent similar kind of forwarded messages and even for any fraudulent things for other sites, They close the account and money has refunded. Here, They want money and also they are not given proper response for any mails. They have treated users are in a different manner. All users should be treated in a same manner for any sites. We are funders not beggers.. they created that situation. Even I raised my voice because of the frustrations today then they said we will give u satisfaction with in 30 mins after they locked my account with out refunded my money. Kindly please sort it out asap And make an initiation to do not do this kind of things by the site. Forwarded messages and monark minded people. Even I got a frustration to commit sucide like this type of torchured thing. Attaching all of the mails. Review it and give them a big warning and also suggust you that send an notification to all states to ban this site.

              They are also cheating the users with other site as millionaire rummy site.

              So, I forwarded all the details I had. One of the employee shailender, He is not doing his work properly and treated me as a beggers and victim. He doesn't have a sense to react via mail. He is having tons of forwarded mails. As a customer I have a right to question any fault from ur side also .. they are running the business for all the customers to put in jungle haa... Please take an action against him and also one of other person who is collided with me 'ravii8' . They have processed his withdrawal amount of 1000 RS with out any deductions. They didn't response to the users. They are having their company players on the tables and encouraging to do fraud again they say that we are genuine. How can they run rummy millionaire app. If they are not fraud. Again they are colouring like an egg.

              Final concern from my side, Kindly please block this site from India and also all the users should felt as good one.

              Have sent a mail to them on this evening.

              Hi,

              Deduct 900 RS as a penalty and already u locked my account right .. you are not all an educated person.. Even u don't have rights to do the job on it.. Simply forwarding the mails means .. you are not a post man.. 3 mails are forwarded mails from with out any proper response.

              R u reading the mails from the users(not)
              R u giving user satisfaction ( not)
              R u providing an mediation to ur site and user( not)
              R u responding in a way ( not).

              So, process my withdrawal amount of 2000 RS r else I will go in my way..

              Regards,
              Girish.
              +15 photos
              Jul 13, 2018
              Complaint marked as Resolved 
              I got a positive response from their end. The account has opened and money is being transferred. Thanks, Giri.
              Junglee Rummy customer support has been notified about the posted complaint.
              Jul 11, 2018
              Updated by Giri2345we
              Hi, please give my requested money back or else I have a proof that u have processed ravii8 account withdrawal money and he is a main victim for that one.
              Verified Support
              Jul 24, 2018
              Junglee Rummy Customer Care's response
              Dear Mr. Kumar,

              Greetings from Junglee Rummy - India's most trusted Rummy Site.

              Thank you for marking your query resolved. We'd like to inform that Junglee Rummy is one of the leading and India's most trusted Rummy Website. Also, we are committed to giving you the best support at all times. As you confirmed that our team was able to resolve your queries to your satisfaction - hence in future for all your queries, you may get in touch with us directly.

              As you understand from our terms of service We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users. All verification measures are taken to ensure we give all our players a safe & fair environment to enjoy their favorite cash rummy games without worrying.

              As our Customer Service Champion had resolved all your queries, we would like to reiterate that we would love to see you on the tables again and hope you enjoy playing your favorite game Rummy for entertainment and win basis a fair individual effort and not a team effort. Request you to extend your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy.

              For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

              Thank you for your time.

              Regards,

              Junglee Rummy - India's most trusted Rummy Site.
              +[protected]Mon-Fri 10:00 - 19:00)
              [protected]@jungleerummy.com
              Verified Support
              Jul 24, 2018
              Junglee Rummy Customer Care's response
              Dear Mr. Kumar,

              Greetings from Junglee Rummy - India's most trusted Rummy Site.

              Thank you for marking your query resolved. We'd like to inform that Junglee Rummy is one of the leading and India's most trusted Rummy Website. Also, we are committed to giving you the best support at all times. As you confirmed that our team was able to resolve your queries to your satisfaction - hence in future for all your queries, you may get in touch with us directly.

              As you understand from our terms of service We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users. All verification measures are taken to ensure we give all our players a safe & fair environment to enjoy their favorite cash rummy games without worrying.

              As our Customer Service Champion had resolved all your queries, we would like to reiterate that we would love to see you on the tables again and hope you enjoy playing your favorite game Rummy for entertainment and win basis a fair individual effort and not a team effort. Request you to extend your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy.

              For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

              Thank you for your time.

              Regards,

              Junglee Rummy - India's most trusted Rummy Site.
              +[protected]Mon-Fri 10:00 - 19:00)
              [protected]@jungleerummy.com
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                G
                Giri2345we
                from Hyderabad, Telangana
                Jul 11, 2018
                Resolved
                Report
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                Resolved

                Address: New Delhi, Delhi, 524322
                Website: www.jungleerummy.com

                Hi,

                They treated the users in a different manner and I have sent a mail and they haven't responded well according to my subject and simply they are forwarding the same mails pst from 8 days. It's not all correct to deal with the customers. Yesterday they said that they will give final resolution and all then the account has locked and my withdrawal requested amount is not processed. They have processed one of my friend withdrawal amount not me. It's not correct to do that. Other sites also if I violate anything. Simply they blocked my account and procceseed my withdrawal amount asap. Past from 20 days I am getting the trusted mails not yet resolved even I agreed for that. They want penalty amount from me not from other accounts. It's a fraud site and I recommend to don't choose this site.
                Jul 13, 2018
                Complaint marked as Resolved 
                I got a positive response from their end. The account has opened and money is being transferred. Thanks, Giri.
                Junglee Rummy customer support has been notified about the posted complaint.
                Verified Support
                Jul 16, 2018
                Junglee Rummy Customer Care's response
                Dear Mr. Kumar,

                Greetings from Junglee Rummy - India's most trusted Rummy Site.

                Thank you for marking your query resolved. We'd like to inform that Junglee Rummy is one of the leading and India's most trusted Rummy Website. Also, we are committed to giving you the best support at all times. As you confirmed that our team was able to resolve your queries to your satisfaction - hence in future for all your queries, you may get in touch with us directly.

                As you understand from our terms of service We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users. All verification measures are taken to ensure we give all our players a safe & fair environment to enjoy their favorite cash rummy games without worrying.

                As our Customer Service Champion had resolved all your queries, we would like to reiterate that we would love to see you on the tables again and hope you enjoy playing your favorite game Rummy for entertainment and win basis a fair individual effort and not a team effort. Request you to extend your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy.

                For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

                Thank you for your time.

                Regards,

                Junglee Rummy - India's most trusted Rummy Site.
                +[protected]Mon-Fri 10:00 - 19:00)
                [protected]@jungleerummy.com
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                  G
                  Giri2345we
                  from Hyderabad, Telangana
                  Jul 10, 2018
                  Resolved
                  Report
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                  Resolved

                  Address: Nellore, Andhra Pradesh, 524322
                  Website: m.jungleerummy.com/?rdr=m

                  They are not giving proper response and simply they are forwarding messages and waited for so many days to get the positive response. For every 2 or 3 days they have sent similar kind of forwarded messages and even for any fraudulent things for other sites, They close the account and money has refunded. Here, They want money and also they are not given proper response for any mails. They have treated users are in a different manner. All users should be treated in a same manner for any sites. We are funders not beggers.. they created that situation. Even I raised my voice because of the frustrations today then they said we will give u satisfaction with in 30 mins after they locked my account with out refunded my money. Kindly please sort it out asap And make an initiation to do not do this kind of things by the site. Forwarded messages and monark minded people. Even I got a frustration to commit sucides like this type of torchured thing. Attaching all of the mails. Review it and give them a big warning and also suggust you that send an notification to all states to ban this site.

                  Have sent a mail to them on this evening.

                  Hi,

                  Deduct 900 RS as a penalty and already u locked my account right .. you are not all an educated person.. Even u don't have rights to do the job on it.. Simply forwarding the mails means .. you are not a post man.. 3 mails are forwarded mails from with out any proper response.

                  R u reading the mails from the users(not)
                  R u giving user satisfaction ( not)
                  R u providing an mediation to ur site and user( not)
                  R u responding in a way ( not).

                  So, process my withdrawal amount of 2000 RS r else I will go in my way..

                  Regards,
                  Girish.
                  +16 photos
                  Jul 13, 2018
                  Complaint marked as Resolved 
                  I got a positive response from their end. The account has opened and money is being transferred. Thanks, Giri.
                  Junglee Rummy customer support has been notified about the posted complaint.
                  Jul 11, 2018
                  Updated by Giri2345we
                  Hello

                  Still I am phasing same issue with Junglee rummy account.
                  Verified Support
                  Jul 24, 2018
                  Junglee Rummy Customer Care's response
                  Dear Mr. Kumar,

                  Greetings from Junglee Rummy - India's most trusted Rummy Site.

                  Thank you for marking your query resolved. We'd like to inform that Junglee Rummy is one of the leading and India's most trusted Rummy Website. Also, we are committed to giving you the best support at all times. As you confirmed that our team was able to resolve your queries to your satisfaction - hence in future for all your queries, you may get in touch with us directly.

                  As you understand from our terms of service We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users. All verification measures are taken to ensure we give all our players a safe & fair environment to enjoy their favorite cash rummy games without worrying.

                  As our Customer Service Champion had resolved all your queries, we would like to reiterate that we would love to see you on the tables again and hope you enjoy playing your favorite game Rummy for entertainment and win basis a fair individual effort and not a team effort. Request you to extend your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy.

                  For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

                  Thank you for your time.

                  Regards,

                  Junglee Rummy - India's most trusted Rummy Site.
                  +[protected]Mon-Fri 10:00 - 19:00)
                  [protected]@jungleerummy.com
                  Jul 24, 2018
                  Updated by Giri2345we
                  Okies.
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                    M
                    msloga
                    from Chennai, Tamil Nadu
                    Jul 3, 2018
                    Resolved
                    Report
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                    Resolved

                    Address: 600053

                    Hi,
                    Date of incident - 03/07/2018

                    Description
                    I have played pool rummy with the cash of 25 rs., it is a 6 players match but 4 players only played including me. I won the match but in my account credited only rs. 20/- kindly deposit balance amount on priority.

                    I have played pool rummy with the cash of 25 rs., it is a 6 players match but 4 players only played including me. I won the match but in my account credited only rs. 20/- kindly deposit balance amount on priority.

                    Desirable resolution
                    Request a refund
                    Aug 11, 2018
                    Complaint marked as Resolved 
                    Junglee Rummy customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 11, 2018
                    Junglee Rummy Customer Care's response
                    Dear Loganathan,

                    Greetings from Junglee Rummy!

                    We had tried to contact you multiple times over the calls however we could not connect, the last call made to you on 10th July. We have also sent you an email requesting you to share an alternative contact number.

                    We request you to give us a suitable time to connect with you. Our Customer Service Champion will be happy to assist you. You can also call us in below number.

                    Thank you for your time and patronage.

                    Regards,

                    Team Junglee Rummy
                    Jungleerummy - India's Most-Trusted Rummy Site
                    +[protected]Mon-Fri 10:00 - 19:00)
                    [protected]@jungleerummy.com
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                      K
                      Kirantele
                      from Bengaluru, Karnataka
                      Jun 21, 2018
                      Resolved
                      Report
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                      Resolved

                      Address: 560040
                      Website: www.junglerummy.com

                      Dear friends
                      Please dont ever play in junglerummy they have looted my 6 lakhs amount and they have locked my account permenentaly they people doing same thing with many peoples one of my frined recently joined and he also lost 50k but stil he is in 10 level so thease # are supporting him alot even if he ask them dfor closing account also they are not locking there account they people keep calling them and giving some bonus thease # without my knoweldge locked my account now they are not opening my account please be aware of this website
                      Aug 15, 2018
                      Complaint marked as Resolved 
                      Junglee Rummy customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 03, 2018
                      Junglee Rummy Customer Care's response
                      Dear Kiran,

                      Greetings from Junglee Rummy.

                      Please understand that your account has been locked as you were unable to follow our Responsible Gaming policy which specifies that you need to strike a balance in your daily life to check any form of addiction to entertainment skill game Rummy. We requested you multiple times to switch to free games/tournaments and take a break from gaming, however since as per your queries you were losing - as a responsible gaming provider we locked your account so that you don't incur any more loses.

                      Your comments reflect that you may be in an emotional turmoil and even when you feel you are losing too much, you are unable to control your urge to play cash rummy games. You have agreed that Rummy is a skill based game, hence as you already know winning or losing a game depends only on your game strategies. As India's most trusted Rummy Website, there are a lot of skilled players on our website playing on a daily basis.

                      As requested earlier, you have to strike a balance in your and should not prioritize entertainment skill game rummy over other activities that impact your daily life.

                      With reference to your bonus request - We have informed to you earlier as well, that the bonuses are extended only if special promotions are being run at a particular point of time and the amount of bonus totally depends on the terms & conditions of those promotions. Hence, it may not be possible for us to honor your request every time. Please understand that this forum is not the means of getting a bonus.

                      We are truly trying to help you in this situation. Allowing you to play again would not be in your best interest. We would also like to state that it is not an easy decision on our part since we are losing you as a user of our site. However, given your association with jungleerummy.com, we have taken your welfare as our prime responsibility.

                      We once again thank you for your understanding and cooperation in this regard.

                      Thank you for your time.

                      Regards,

                      Team Junglee Rummy
                      Jungleerummy - India's Most-Trusted Rummy Site
                      +[protected]Mon-Fri 10:00 - 19:00)
                      [protected]@jungleerummy.com
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                        S
                        santhoshkumar MR
                        from Bengaluru, Karnataka
                        Jun 13, 2018
                        Resolved
                        Report
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                        Resolved

                        Address: 560056

                        Dear sir,
                        I was playing rummy in your site during the period of[protected], for the assessment year 2017-18, it's showing around 7lacs of income from other sources but during that period i might win that much money but i have deposited more than that, so it's not the income for me... But i have received a notice from income tax department that "there is an inconsistency between other source income in return and form 26as", pls do the needful...
                        Yours thankfully
                        Santhosh
                        Jul 16, 2018
                        Complaint marked as Resolved 
                        Junglee Rummy customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 15, 2018
                        Junglee Rummy Customer Care's response
                        Dear Santhosh,

                        Greetings from Junglee Rummy.

                        We are concerned you feel this way, however, we'd like to inform that Junglee Rummy is one of the leading and India's most trusted Rummy Website. We are committed to giving you the best support at all times.

                        You are requested to send us an email from your registered email-id to [protected]@jungleerummy.com along with your username for us to be able to help you further. Our Customer Service Champion will speak to you in detail and will resolve your queries at the earliest.

                        Once you send us an email we will send your account statements which verify your income and TDS deductions so that your CA can help you resolve your Income Tax issues.

                        Thank you for your time.

                        Regards,

                        Team Junglee Rummy
                        +[protected]Mon-Fri 10:00 - 19:00)
                        [protected]@jungleerummy.com
                        Dear santosh please stop playing rummy in junglerumy one day u will come to road this is completely cheating website i have 2 years experience please do not join
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                          D
                          dilipesm
                          from Madurai, Tamil Nadu
                          Jun 7, 2018
                          Resolved
                          Report
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                          Resolved

                          Address: 110027
                          Website: www.jungleerummy.com

                          Dear team,

                          With reference to the subject i would like to bring the kind notice that when ever i placed the withdrawal if the amount less than 500 they processed immediately if the amount greater than 500 they just hold the amount morethan 5 days they hold my 7200 this is not first time so you are requested to kindly look into this and do the needful.

                          Regards
                          User id: dilipkumarv
                          [protected]
                          +4 photos
                          Jun 8, 2018
                          Complaint marked as Resolved 
                          Mr. Rajan just spoke to me and solve my complaints
                          Junglee Rummy customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 08, 2018
                          Junglee Rummy Customer Care's response
                          Dear Dilip,

                          Greetings from Junglee Rummy.

                          We understand your concerns, however, since you are actively playing with Junglee Rummy since a long time you must be aware of our robust risk management process which ensures that all customer accounts are verified for your account safety.

                          We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.

                          Hence, when you place a withdrawal request our team checks the deposits and games played by you and process your requests within the stipulated timelines. Also, as specified on our website all withdrawal requests coming after 5:00 PM are actioned on the next working day. Also, As soon as your withdrawal goes under verification - an email communication is sent to you.

                          We observed that you placed a withdrawal request on 6th June. The process of verification takes 48 hours, as per which your withdrawal got verified and processed on June 8th.

                          Also, the same communicated to you several times before, we take all verification measures to ensure that we give all our players a safe & fair environment to enjoy their favorite skill cash rummy game without worrying.

                          We request you to extend your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy.

                          For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

                          Thank you for your time.

                          Regards

                          Team Junglee Rummy
                          +[protected]Mon-Fri 10:00 - 19:00)
                          [protected]@jungleerummy.com
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                            P
                            Prashubr
                            from Bengaluru, Karnataka
                            Jun 6, 2018
                            Resolved
                            Report
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                            Resolved

                            Website: Junglee rummy.com

                            Hi guys, I am here to tell how junglee rummy is making fool each o[censored]s.
                            Not only junglee rummy I request you to don't play any online cash games as all of them are fraudest. In the beginning they will give you very good cards later after some 1000 games they show there real face. After some games you may win only 3 to 5 games out of 50. That is also losing huge amount and winning very sample amount. There not even leaving that small amount they will make you play and eat the entire money.
                            Jul 12, 2018
                            Complaint marked as Resolved 
                            Junglee Rummy customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 08, 2018
                            Junglee Rummy Customer Care's response
                            Dear Prashanth,

                            Greetings from Junglee Rummy.

                            We are concerned you feel this way, however, We'd like to inform that Junglee Rummy is one of the leading and India's most trusted Rummy Website. Also, we are committed to giving you the best support at all times. Our customer service champions were constantly in touch with you over the phone in response to all your queries.

                            As a responsible and the fastest growing rummy website in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills. Entertainment Rummy is a skill game, winning/losing a game only totally depends on your skills and strategies.

                            Also, Junglee Rummy is RNG certified and you may find the certification on the link below:
                            https://www.jungleerummy.com/certification

                            Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our customers since our launch.

                            Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

                            Basis your request and a responsible gaming service provider, we have taken a step further to ensure that you don't incur any further losses and locked your account permanently so that you cannot fund your account any further. Hope you understand that your wellbeing is utmost important for us and your account was locked for your safety. Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future: https://www.jungleerummy.com/responsiblegaming

                            · Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

                            · Consider gameplay as a form of re-creation meant for entertainment.

                            · Keep track of the total time you spend while playing games and limit it.

                            · If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

                            · Always play with a positive mindset and avoid playing in a distressed mood.

                            · Never play to chase losses and stop playing it if you are on a losing spree.

                            With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

                            Thank you for your time.

                            Regards,

                            Team Junglee Rummy
                            +[protected]Mon-Fri 10:00 - 19:00)
                            [protected]@jungleerummy.com
                            I think junglee rummy is fake, after withdrawal they hold my payment since from last 4 days . After asking to customer care they only misguides me.
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                              K
                              Kirantele
                              from Bengaluru, Karnataka
                              Jun 4, 2018
                              Resolved
                              Report
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                              Resolved

                              Address: 110027
                              Website: www.junglerummy.com

                              Dear Friends
                              Today one of junglerummy executive name:Madhu caled me and given direct warning that i[censored] dont make as resolved junglerummy will never going to reopen my account...i want to tell you one thing friends iam 29 years old since 27 years i never asked 1 rs to anyone after joining this website i have taken 3 lakhs loan my pf amount 70000 and 2 year my salary almost i lost around 6 lakhs and mr madhu is blackmailing me to they will not open my account i dont want to spoil my life as well other friends also please please dont spoil your life rummy is completely skill based game i[censored] play outside means

                              note:i[censored] play rummy one complete week also means u will win max 2000 or else maximum 2000 u wil win its completely fun game i[censored] play outside but i[censored] play in junglerummy u will only loooooose looose looooose so how junglerummy people will treat u like dog...after loosing 50000 also i[censored] asked 500 bonus starting they will give i[censored] loose 500 also but after one year or 6 months once they looted means they will treat u as a dog...i[censored] intrested in rummy play outside but never never in junglerummy
                              Jul 6, 2018
                              Complaint marked as Resolved 
                              Junglee Rummy customer support has been notified about the posted complaint.
                              Jun 05, 2018
                              Updated by Kirantele
                              Dear all
                              Please note that yesterday the customer satisfaction was 94% in this site and today 97% what the cheating is happening in this site also i dont kno i had given more than 10 cmplaints in this site only and its showing only 2 complaints... Guys please note onething iam paying just 200rs for 1 month for y vodafone number and if we called the vodafone customer care u will get lot of respect from them,, i[censored] scold them also they will speak with respect only... But in junglerummy i[censored] speaak with very cool and respectaly also they will say only onething ur using bad words ur depressed and frustrated defenately i[censored] loose 50000 in a day means u will frustrte the main work of customer care is to fullfill our needs and they should speak friendly but in junglerummy starting days they will speak very friendly and they give what ever ur expecting guys not only my experience there are 1000 of people and youngsteres suffering from this issue please please lets raise hands against this website
                              Jun 05, 2018
                              Updated by Kirantele
                              Dear all
                              Please share yout details who ever lost money in junglerummy. This is a big virus almost 10000 people are playing in junglerummy some people are suffering already and some people will defenately suffer in the future... So plaese share your details iam going to wright letter to india pm narenadra modi and karnataka chief minister kumara swamy.. I will wright letters till i didnt get reply from them and i will make sure that this junglerummy should close all over india as well as iam going to raise complaint in court as well so please join me who ever lost money in this site.. Iam not fighting for my money back iam fighting what ever happens with me it should not happen with any one...
                              Verified Support
                              Jun 05, 2018
                              Junglee Rummy Customer Care's response
                              Dear Kiran,

                              Greetings from Junglee Rummy.

                              Our customer service champion did call you to understand your queries, as you have been posting your queries on the online forum, however, we never force any customer to resolve a complaint, in case the same has not been resolved by us.

                              Please understand that your account has been locked as you were unable to follow our Responsible Gaming policy which specifies that you need to strike a balance in your daily life to check any form of addiction to entertainment skill game Rummy. We requested you multiple times to switch to free games/tournaments and take a break from gaming, however since as per your queries you were losing - as a responsible gaming provider we locked your account so that you don't incur any more loses.

                              Your comments reflect that you may be in an emotional turmoil and even when you feel you are losing too much, you are unable to control your urge to play cash rummy games. You have agreed that Rummy is a skill based game, hence as you already know winning or losing a game depends only on your game strategies. As we India's most trusted Rummy Website, there are a lot of skilled players on our website playing on a daily basis.

                              As requested earlier, you have to strike a balance in your and should not prioritize entertainment skill game rummy over other activities that impact your daily life.

                              With reference to your bonus request - We have informed to you earlier as well, that the bonuses are extended only if special promotions are being run at a particular point of time and the amount of bonus totally depends on the terms & conditions of those promotions. Hence, it may not be possible for us to honor your request every time. Please understand that this forum is not the means of getting a bonus.

                              We are truly trying to help you in this situation. Allowing you to play again would not be in your best interest. We would also like to state that it is not an easy decision on our part since we are losing you as a user of our site. However, given your association with jungleerummy.com, we have taken your welfare as our prime responsibility.

                              We once again thank you for your understanding and cooperation in this regard.

                              Thank you for your time.

                              Regards,

                              Team Junglee Rummy
                              +[protected]Mon-Fri 10:00 - 19:00)
                              [protected]@jungleerummy.com
                              Dear NEwcomers please go throuth mouthshut.com there lot of persons shared there experience against junglerummy so please do not joi junglerummy with any cost
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                                K
                                Kirantele
                                from Bengaluru, Karnataka
                                Jun 2, 2018
                                Report
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                                Address: 560040
                                Website: www.junglerummy.com

                                Hii all
                                In junglerummy thare was a feature called messanger through user can chat in the table but junglerummy has stopped that feature nobody dont kno why the reason is i the table one of the jungle person is playing and other thing is if iam old player i can suggest new player to do not play in junglerummy so they have remooved that feature so its completely fake game please be aware of thease websited one day u will loss everything please please do not play in junglerummy
                                Junglee Rummy customer support has been notified about the posted complaint.
                                Jun 04, 2018
                                Updated by Kirantele
                                Hello Everyone...
                                What happening in junglerummy everyday iam seeing there are many people joining to junglerummy what happen to you guys...please dont spoil your life..when i joined junglerummy that time i dont know about online games all are cheating things happens in junglerummy kindly contact mr prakash:[protected] he have all the proof what thease junglerummy people doing in there portal how they are cheating people i beg u please dont play
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                                  K
                                  Kirantele
                                  from Bengaluru, Karnataka
                                  May 29, 2018
                                  Resolved
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                                  Resolved

                                  Address: 560023
                                  Website: www.junglerummy.com

                                  My name is kiran since three years iam regular player in junglerummy, yesterday i had given complaint against junglerummy they people not responding.. I have looted since three years so they had given me bonus of 1000 rs after that what happen just see rs -2.90
                                  29-may-2018 02:25 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -1.80
                                  29-may-2018 02:20 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -4.40
                                  29-may-2018 02:15 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -800.00
                                  29-may-2018 02:13 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -200.00
                                  29-may-2018 12:38 pm [protected] manualtransfer - bonus rs 1, 000.00 not even single game i won this is not only first time everytime when ever i get bonus this is the thing happened, they people allow one of there person to sit there and they will not allow you to win single game,,, so newcomers please dont loose your life in junglerummy...
                                  Jul 6, 2018
                                  Complaint marked as Resolved 
                                  Junglee Rummy customer support has been notified about the posted complaint.
                                  May 28, 2018
                                  Updated by Kirantele
                                  Dear all
                                  since 3 years i have been regular player in junglerummy before junglerummy my life was very good, one day i have got mail regarding junglerummy so i joined due to my basic needs after joining junglerummy supported starting, they had given many bonuses starting they used to call everytime and gave some bonus when we addicted to this i had played almost 1 lakh games here and lost almost 3 lakhs..thats not big matter but these people now not even responding, when ever we ask some small bonus also they people reject your request...i beg u guys please dont loose your life...i lost my happiness everything here i have taken many loanns iam not worried abot that atleaseat thease people not respond once again i beg u guys please dont spoil your life splly in life after seeing all the msgs also people are increasing in junglerummy...its completely fake game system...please stop playing in junglerummy...many people have lost there life in junglerummy please i beg u to please do not play in junglerummy
                                  May 29, 2018
                                  Updated by Kirantele
                                  Rs -9.00
                                  29-may-2018 11:05 pm [protected] promo code disbursement (Recharge100) rs 0.77
                                  29-may-2018 11:03 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -7.50
                                  29-may-2018 11:03 pm [protected] promo code disbursement (Recharge100) rs 0.64
                                  29-may-2018 11:01 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -7.50
                                  29-may-2018 11:01 pm [protected] promo code disbursement (Recharge100) rs 0.64
                                  29-may-2018 11:00 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs 4.25
                                  29-may-2018 10:59 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs 4.04
                                  29-may-2018 10:56 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -39.00
                                  29-may-2018 10:56 pm [protected] promo code disbursement (Recharge100) rs 3.32
                                  29-may-2018 10:54 pm [protected] promo code disbursement (Recharge100) rs 1.70
                                  29-may-2018 10:53 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -20.00
                                  29-may-2018 10:52 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -128.00
                                  29-may-2018 10:52 pm [protected] promo code disbursement (Recharge100) rs 10.88
                                  29-may-2018 10:49 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -63.00
                                  29-may-2018 10:49 pm [protected] promo code disbursement (Recharge100) rs 5.36
                                  29-may-2018 10:47 pm [protected] promo code disbursement (Recharge100) rs 6.63
                                  29-may-2018 10:47 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -78.00
                                  29-may-2018 10:44 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -85.00
                                  29-may-2018 10:44 pm [protected] promo code disbursement (Recharge100) rs 7.48
                                  29-may-2018 10:42 pm [protected] promo code disbursement (Recharge100) rs 8.80
                                  29-may-2018 10:42 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -100.00
                                  29-may-2018 10:41 pm [protected] promo code disbursement (Recharge100) rs 8.80
                                  29-may-2018 10:41 pm [protected] promo code disbursement (Recharge100) rs 8.80
                                  29-may-2018 10:41 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -100.00
                                  29-may-2018 10:40 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -100.0

                                  Dear newcomers
                                  Kindly check these # what they are doing kindly check above games i had 700rs in my account and after that i have played around 15 games in that almost every game first attempt only one person who won the tosss he only won all games.. Thease # put one players in every table please check guys and please dont join junglerummy with any condition

                                  Consumer people kindly check this issue kindly check above al games no body will loss continues 20 games at a time after giving coplaint thease guys not allowing me to win also i have lost lot of money in junglerummy please help me to get my money back if please dont play in junglerummy
                                  May 30, 2018
                                  Updated by Kirantele
                                  Dear all
                                  Please check below game ids and transaction details jungerummy one of the fraud company it will never happen i[censored] play outside thease people have very good mind they know how attract people iam telling u newcomers once u joined junglerummy means your life is finished once again iam requesting please never never play any games in junglerummy... Its my humble request i already wrote letter to karnataka chief minister as well as iam created page in facebook twitter to stop junglerummy in india please support me to close this website permenentaly
                                  Rs -100.00
                                  30-may-2018 12:38 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -20.00
                                  30-may-2018 12:37 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -40.00
                                  30-may-2018 12:36 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -40.00
                                  30-may-2018 12:35 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs 34.00
                                  30-may-2018 12:34 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -40.00
                                  30-may-2018 12:34 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -60.00
                                  30-may-2018 12:32 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -60.00
                                  30-may-2018 12:32 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs 142.80
                                  30-may-2018 12:29 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -40.00
                                  30-may-2018 12:29 am [protected] [[gametype: pool handtype:13 cards][gameid:[protected]]] rs 170.00
                                  30-may-2018 12:26 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -4.00
                                  30-may-2018 12:18 am [protected] [entry fee taken] > [[gametype: pool handtype:13 cards][gameid:[protected]]] rs -100.00
                                  30-may-2018 12:17 am [protected] promo code disbursement (Recharge100) rs 7.12
                                  30-may-2018 12:17 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -123.00
                                  30-may-2018 12:15 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -670.00
                                  30-may-2018 12:15 am [protected] promo code disbursement (Recharge100) rs 60.30
                                  30-may-2018 12:12 am [protected] promo code disbursement (Recharge100) rs 41.40
                                  30-may-2018 12:12 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -460.00
                                  30-may-2018 12:09 am [protected] promo code disbursement (Recharge100) rs 18.00
                                  30-may-2018 12:09 am [protected] promo code disbursement (Recharge100) rs 5.40
                                  30-may-2018 12:09 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -60.00
                                  30-may-2018 12:06 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -200.00
                                  30-may-2018 12:06 am [protected] promo code disbursement (Recharge100) rs 18.00
                                  30-may-2018 12:05 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs 180.00
                                  30-may-2018 12:05 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -200.00
                                  30-may-2018 12:04 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -210.00
                                  30-may-2018 12:04 am [protected] promo code disbursement (Recharge100) rs 18.90
                                  May 30, 2018
                                  Updated by Kirantele
                                  Dear newcomers in junglerummy thease people given many advertisements starting of there website till 30th level they people supported alot when i was playing only 100 or 200 rs games... Starting when we scold also they people didint care and gave us lot of bonus now after 45 th level they have looted me alot now without any reason thease people have locked my account... Its not only my complaint there are many people in junglerummy thease people traetig us as dog.. Even i[censored] speak cool also we have not used any bad language also they people are closing my account... I have added 5000 rs for rpl tournement and i got ticket also now thease people locked my account... My humble request u guys please dont believe junglerummy newcomers please stop playing i have created page in facebook also in the name of junglerummy looters pleasee like and share atleast new people comes to kno and they should not suffer in future
                                  May 30, 2018
                                  Updated by Kirantele
                                  My name is kiran
                                  I was working in pvt company getting 25000 salary my life was quite good so due to my finacial issues one day i saw website called junglerummy there many people shared there experience like they won some amount evrymonth they all are fake things which i believed and i joined junglerummy... Starting i used to play in small tables that time thease junglerummy people gave lot of bonuses and bonus codes i thought its genuine site then i started playing in big tables[protected] tables also i have played,, previously when ever i played small tables eve though if i lost some 1000 also they used to give bonus of 200 500,,,, when i addicted to this junglerummy i lost around 4 lakhs in junglerummy i have taken lot of loans with my friends my life becomes hell... And now when ever we asked for bonus thease people are directly locking our account... They people are directly blackmailing us to locking our account... Its not about winning or loosig but in junglerummy u people will defenately spoil your life iam ready to go anywhere to stop thease kind of sites to block in india so please help me to close this junglerummy permenentaly in india lot of people sufring from this site many people sharing they are going to sucide... I created page in facebook twitter whatsapp and youtube lets spread this issue in bigger level... Lets raise hands against junglerummy...

                                  Note:newcomes please be aware thease people are gave some bonus at the starting point please dont belive i[censored] belive one day de[censored] guys wil spoil ur hole life...
                                  May 31, 2018
                                  Updated by Kirantele
                                  As i can see lot of newcomers are playing in junglerummy, what guys there are around 8000 to 10000 people are playing in this site guys one day u will suffer that much u cannot able to see ur face in front of your parents thease people are criminal minded and they will loot your money. And they will lock your account please avoid as any as u can to lead your life better i will never let them go i will fight till my life to close this site permenentaly
                                  Verified Support
                                  May 31, 2018
                                  Junglee Rummy Customer Care's response
                                  Dear Kiran,

                                  Greetings from Junglee Rummy.

                                  We are concerned you feel this way, however, Junglee Rummy is India's most trusted Rummy Website.

                                  You may see that our resolution is at 95% and we take pride in being the being the best in customer service. Whenever you send us an email with your queries on [protected]@jungleerummy.com, your email is responded within 24 hours.

                                  Also, our customer service champions have been in touch with you over the phone regularly.

                                  Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our customers since our launch.

                                  Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

                                  You have mentioned in your query that you have incurred losses after you got the bonus, however, please understand that crediting of bonus to your account has no relevance to you playing entertainment skilly rummy game.

                                  Also, we would like to categorically state that we do not have/employ site players and it is against our policy. Please be assured that you are playing against another individual just like yourself. We only give a platform for which, we charge a small fee.

                                  With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

                                  We would further like to state that as a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills.

                                  As a responsible gaming service provider, we have taken a step further to ensure that you don't incur any further losses and locked your account permanently so that you cannot fund your account any further. Hope you understand that your wellbeing is utmost important for us and your account was locked for your safety. Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future:

                                  · Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

                                  · Consider gameplay as a form of re-creation meant for entertainment.

                                  · Keep track of the total time you spend while playing games and limit it.

                                  · If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

                                  · Always play with a positive mindset and avoid playing in a distressed mood.

                                  · Never play to chase losses and stop playing it if you are on a losing spree.

                                  As a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills which is evident with the fact that we do not let anyone play rummy games if they don't comply to the terms & conditions.

                                  Thank you for your time.

                                  Regards,

                                  Team Junglee Rummy
                                  +[protected]Mon-Fri 10:00 - 19:00)
                                  [protected]@jungleerummy.com
                                  May 31, 2018
                                  Updated by Kirantele
                                  Dear Admin
                                  i exactly dont know whether its a genuine site or not but when i joined junglerummy there was advertised given by daggubati rana and prakash raj...As i told when i was in 30 level junglerummy people ur customers champions, there is only one champion udaya she was helped me alot, , after that i started playing in 1600 and 3200 in bigger table there i lost lot still i was not get any bonus when ever i called ur champions said i[censored]r frustrated and we are going to block ur account is this is ur policy is this is the customer care policy, , , if we lost means thats ur basic thing u should call us and support us apart from support u people locking our account and blocking our numbers this is nott really good responce from junglerummy many people are having same issue iam getting lot of mails from many peoples i will defenately take this issue into nxt level
                                  Verified Support
                                  Jun 05, 2018
                                  Junglee Rummy Customer Care's response
                                  Dear Kiran,

                                  Greetings from Junglee Rummy.

                                  We'd like to inform that Junglee Rummy is one of the leading and India's most trusted Rummy Website.

                                  Our customer service champions are always available for your assistance and we are committed to giving you the best support at all times.

                                  Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our customers since our launch.

                                  Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

                                  With reference to your bonus request - our team has informed to you earlier that the bonuses are extended only if special promotions are being run at a particular point of time and the amount of bonus totally depends on the terms & conditions of those promotions. Hence, it may not be possible for us to honor your request every time.

                                  You have mentioned in your query that you have incurred losses after you got the bonus, however, please understand that crediting of bonus to your account has no relevance to you playing entertainment skilly rummy game.

                                  As a responsible gaming service provider, we have taken a step further to ensure that you don't incur any further losses and locked your account permanently so that you cannot fund your account any further. Hope you understand that your wellbeing is utmost important for us and your account was locked for your safety. Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future:

                                  · Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

                                  · Consider gameplay as a form of re-creation meant for entertainment.

                                  · Keep track of the total time you spend while playing games and limit it.

                                  · If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

                                  · Always play with a positive mindset and avoid playing in a distressed mood.

                                  · Never play to chase losses and stop playing it if you are on a losing spree.

                                  We would further like to state that as a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills which is evident with the fact that we do not let anyone play rummy games if they don't comply to the terms & conditions & Responsible Gaming Policy.

                                  Thank you for your time.

                                  Regards,

                                  Team Junglee Rummy
                                  +[protected]Mon-Fri 10:00 - 19:00)
                                  [protected]@jungleerummy.com
                                  Dear Admin
                                  I have added 5000 rs for rpl ticket and i have tournement in 3rd june so junglerummy guys are locked my account, , , , refund my money or else allow me to play in tourment

                                  Note:New comers please do not join junglerummy...with any cost your life will become hell
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                                    R
                                    rummyteam
                                    from Chennai, Tamil Nadu
                                    May 26, 2018
                                    Resolved
                                    Report
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                                    Resolved

                                    Address: Chennai, Tamil Nadu, 600005

                                    Hello everyone this message who loss in junglee rummy to recover your money back. Here most of peoples complained but they called them to mark resolved. They wont reply you when u complaint against them. Before close your account i[censored] post here they will block your account and loot your money without intimation. After closed your account you post complaint here they wont reply you this is what they did. So first understand if you peoples complaint here nothing will happen then how can you get back your money. They need only money from you. Once looted your not worth for them so they send you out. They wont reply here simply said call to cutomer care if we call no response then they show here customer satisfaction rating here good.. Dont blind hereafter this is time to wake up. We r ready to help you whatever u want. Mail me [protected]@gmail.com
                                    Jun 30, 2018
                                    Complaint marked as Resolved 
                                    Junglee Rummy customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 30, 2018
                                    Junglee Rummy Customer Care's response
                                    Dear Sir/Ma'am,

                                    Greetings from Junglee Rummy.

                                    We are concerned you feel this way, however, Junglee Rummy is India's most trusted Rummy Website.

                                    With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

                                    To get your queries resolved you just need to email us at [protected]@jungleerummy.com or call us at +[protected] between Monday to Saturday (10:00 AM to 7:00 PM). All your queries will be handled within 24 hours.

                                    Even in case you choose to post your queries online on this forum, all your queries are responded and resolved within the stipulated time frame, provided we do have your username/registered email-id to be able to contact you. We call our customers to resolve their queries and in case they are satisfied with our responses - they do themselves mark their query resolved.

                                    You may see that all queries on this forum are responded and that is why our complaint resolution percentage is at 97%. Please note that in case your account is locked for any reason - an email is sent to you on your registered email id. Whenever you send us your queries on [protected]@jungleerummy.com, your email is responded within 24 hours.

                                    Please note that we pride to be providing the best customer service, and the possibility of your emails not being answered are zero. Please understand that Skill Game Rummy is only played for entertainment and you should not at ay time play to chase your losses. Additionally, as a Responsible Skill Rummy games Website, we always ensure that all our customers play only for skill games entertainment to the extent they comfortably can. This is why we've Responsible Gaming features such as giving all our players excess to set their daily/monthly deposit limits, so that they may keep control on the amount they wish to invest for playing entertaining skill rummy game. https://www.jungleerummy.com/responsiblegaming

                                    We would like to assist you with all your queries, hence we request you send us an email from your registered email-id on [protected]@jungleerummy.com with the reference number "c1968985". Our customer service champions will speak to you and try and resolve all your queries to your satisfaction.

                                    For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

                                    Thank you for your time.

                                    Regards

                                    Team Junglee Rummy
                                    +[protected]Mon-Fri 10:00 - 19:00)
                                    [protected]@jungleerummy.com
                                    hii my name is kiran i lost almost my life in junglerummy please dont play i beg u guys
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                                      J
                                      JayeshPanchal
                                      from Mumbai, Maharashtra
                                      May 21, 2018
                                      Resolved
                                      Report
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                                      Resolved

                                      Website: www.jungleerummy.com

                                      Junglee rummy website is not designed for user convenience. It’s a total nightmare playing rummy on this website. For starters, the website loads each page very slowly and when playing a game, it keeps lagging. You get frustrated and end up losing your concentration, thus losing your game. Also, considering i am ace rummy player, and winning only 1 game out of 26, i feel like the games are rigged. Cards you receive always bad, so you have to eventually drop. I am very upset with my experience on this website. I had almost given up on online rummy, and then my friend asked me to give khelplay rummy a try. This website is fantastic and navigating through it is a breeze.

                                      I am extremely delighted to play games on khelplay rummy. I have won 10 out of 13 games and also a tournament and earned rs. 4000 in total. I requested for a withdrawal and received the earnings in 2 days. It has been a fantastic experience playing here, so i highly recommend khelplay rummy to all. Do play their online tournaments, especially the ones with free buy-ins. They cash prizes are simply mind blowing here.
                                      Jun 25, 2018
                                      Complaint marked as Resolved 
                                      Junglee Rummy customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 25, 2018
                                      Junglee Rummy Customer Care's response
                                      Dear Jayesh,

                                      Greetings from Junglee Rummy.

                                      We are concerned you feel this way, however, Junglee Rummy is India's most trusted Rummy Website, and is very user-friendly.

                                      In case you are playing on a high-speed wifi connection or playing on a 4G network on phone - there will be no lag in loading the website/game tables or disconnections. If you feel your internet connection is perfect - share the screenshots of the issues being faced by you on [protected]@jungleerummy.com and we will definitely look into it on top priority.

                                      Also, please note that Junglee Rummy is RNG certified which means that the cards are dealt randomly. You may view our certification for your reference on https://www.jungleerummy.com/certification

                                      Winning a rummy game totally depends on your skills and strategies and since Junglee Rummy is India's most trusted rummy website, we have a lot of skilled players registered on the website.

                                      Additionally, as a Responsible Skill Rummy games Website, we always ensure that all our customers play only for skill games entertainment to the extent they comfortably can. This is why we've Responsible Gaming features such as giving all our players excess to set their daily/monthly deposit limits, so that they may keep control on the amount they wish to invest for playing entertaining skill rummy game.

                                      With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

                                      We would like to assist you with all your queries, hence we request you send us an email from your registered email-id on [protected]@jungleerummy.com with the reference number "c1963093". Our customer service champions will speak to you and try and resolve all your queries to your satisfaction.

                                      For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

                                      Thank you for your time.

                                      Regards

                                      Team Junglee Rummy
                                      +[protected]Mon-Fri 10:00 - 19:00)
                                      [protected]@jungleerummy.com
                                      Dear JAyesh I request Kindly Stop playing in junglerummy i think your new player in junglerummy as my experience i just go throth all complaints bro please dont play in junglerummy
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                                        J
                                        janigul
                                        from Ponnur, Andhra Pradesh
                                        May 14, 2018
                                        Resolved
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                                        Resolved

                                        Address: New Delhi, Delhi, 110027
                                        Website: www.jungleerummy.com

                                        Hi admin,
                                        Guys i think you don't allow players win. I'm old here now a days i'm not playing with huge amounts so they locked my account saying it can't be opened i'm at level 40 player playing since from last 5 years so i wanna say to new player don't play here they don't value players they value only money in beginning when i play loss closed account they response immediately now a days i'm not playing with huge amount so they locked my account i send email and talked on phone they saying account can't be open i ask one simple question i[censored] wanna lock my account why didn't u lock before now why it's all their plan we just pawns so beware guys and funny part i[censored] win luckily they put withdrawal underverfication if you loss they don't give damn if we ask that's company security policy if you lose there is no policy lol funny isn't it any look into this matter help in unlock my account so i can play free tournaments and recover some of my losses
                                        My id:janigul
                                        Thanks
                                        Jun 25, 2018
                                        Complaint marked as Resolved 
                                        Junglee Rummy customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 25, 2018
                                        Junglee Rummy Customer Care's response
                                        Dear Janigul,

                                        Greetings from Junglee Rummy.

                                        We are concerned you feel this way. As India's most trusted Rummy website, we indeed take fairness of gameplay and wellbeing of our users, o[censored]tmost importance.

                                        Your account has been deactivated because we felt that you were not able to follow our Responsible Gaming Policy which specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree.

                                        Please understand that we have always valued your long-term association with our website, however, as a responsible gaming website, for us, your welfare is o[censored]tmost importance.

                                        All your previous complaints and your conversations with our customer service champions, reflect that you may be in an emotional turmoil and even when you feel you are losing too much, you are unable to control your urge to play cash rummy games. Please understand that Skill Rummy is only played for entertainment and should not at any point in time become an addiction or a priority over other activities that impact your daily life.

                                        It is also evident from all your previous complaints, that as a responsible gaming provider we have locked your account on all occasions when we felt that you were not able to follow the Responsible gaming policy and limit your gameplay.

                                        Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

                                        Also, as a part of our Risk Management activity, we do verify the withdrawal requests to make sure that the customers are following our terms & conditions. With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

                                        We have taken your case seriously, and after much discussion, we have come to this difficult conclusion of not reopening your account. It was not an easy decision on our part since we are losing you as a valuable customer on our website. However, given your association with jungleerummy.com, we have taken your welfare as our prime responsibility.

                                        Thank you for your time.

                                        Regards,

                                        Team Junglee Rummy
                                        +[protected]Mon-Fri 10:00 - 19:00)
                                        [protected]@jungleerummy.com
                                        Dear JAi

                                        what ever ur telling very true they people dont respect there players..even iam also 44th level within 2 years i reached this level everyday i played many games almost 1 lakh games i played all big tables now they treating us as a dog please raise complaint as much as can we wil close this rummy site
                                        Hi Sir I am a junglee rummy new user..
                                        Me jungle rummy login click to show this word your account has been locked please contact help so plz help me sor
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