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Junglee Rummy Complaints & Reviews

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Updated: Mar 16, 2025
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R
Raja Dcen
from Chennai, Tamil Nadu
Jul 12, 2018
Resolved
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Resolved

Address: New Delhi, Delhi, 110027
Website: www.jugleerummy.com

Dear team,

Herewith enclose the my referred friends details for extra 10000 contest. kindly look into this and do the needful.

SL NO User name Mail id
1 kamrajtts [protected]@gmail.com
2 ashok228 [protected]@gmail.com
3 cskl [protected]@gmail.com
4 saravananna [protected]@gmail.com
5 moorthykutty m.[protected]@gmail.com

on that time i don't know how to claim jungleerummy person also not guide me. That period there is no day restriction for 15 days. so kindly look into this and add the extra 10000 amount

Regards
rajazen
Jul 26, 2018
Complaint marked as Resolved 
Mr.Rajan solved all my problems dear jungleerummy you are requested to kindly appoint Mr. Rajan as my account manager because he is the only staff in your side solve my complaints like a friend once again thanks to Mr. Rajan
Junglee Rummy customer support has been notified about the posted complaint.
Verified Support
Jul 24, 2018
Junglee Rummy Customer Care's response
Dear Raja,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We checked and observed that the friends mentioned by you in this query registered with us in 2014-15. You may claim an extra referral bonus within 15 days of your friend making a deposit along with certain other conditions mentioned in https://www.jungleerummy.com/friends/referandwin/terms-conditions.

As checked and observed you are claiming the referral bonus after the expiration of the timelines and also your friends do not fulfill the conditions given in the terms of service above - hence you are not eligible for the extra referral bonus.

Our terms of service mention the way to claim this bonus clearly and since you have been in touch with our customer service champions from the past 3 years of your association with Junglee Rummy - you can email, call or chat with us between our support timings.

Also, for this particular query, you were given the same response in the month of March 2017. As of now since you have spoken to our team again on 17th July 2018, as confirmed by you on a recorded line all your queries related to the extra RAF bonus have been resolved by our customer service champions.

As you are one of our valued customers, and already aware of our Friend Referral Promotion - we request you to make the maximum benefit out of it. Please visit - https://www.jungleerummy.com/friends/referandwin and start referring your friends to avail the benefit of winning Real Cash. With every new referral, you can also track your bonus and stay updated about the bonus credited to your account. The more you refer, the more are the chances of winning Cash. So, spread the word, invite your friends and win real cash.

You can claim the Extra RAF Bonus after you and your friends have fulfilled all conditions mentioned on the link - https://www.jungleerummy.com/friends/referandwin/terms-conditions. To claim the bonus, you need to mail us at [protected]@jungleerummy.com and mention the names of the 5 referred friends. Our customer support champions will review & verify your request and get back to you.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time.

Regards,

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com
Last year I compliant but till date amount not credited

refer & win claim extra 10000 - Comment #3157254 - Image #0
rummyteam's reply, Jul 21, 2018
U won't get d amount I 'll tel d way how to get kindly share your no to dis mail [email protected]
Hi am use lenova k8 plus junglee rummy app doesn't open some problem found i have create account but doesn't open how to install that app pls

refer & win claim extra 10000 - Comment #3176144 - Image #0
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    R
    rummylover19
    from Chennai, Tamil Nadu
    Jul 12, 2018
    Resolved
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    Address: 560023
    Website: www.junglerummy.com

    Dear Admin
    last month i have joined junglerummy and till now i have played more than 1000 games and lost 70000 70k thats huge amount and guys i didnt even won single day such a worst site i never seen and thease people gave me a bonus of rs 300rs o my god what a big bonus guys please if you guys kno about this website please close your account and dont play any games in junglerummy complete fake and cheating website
    Jul 13, 2018
    Complaint marked as Resolved 
    Thanks to junglerummy they have callled me and supported me with bonus thanks alot Naveen
    Junglee Rummy customer support has been notified about the posted complaint.
    Verified Support
    Jul 24, 2018
    Junglee Rummy Customer Care's response
    Dear Prashant,

    Greetings from Junglee Rummy!

    We extend you a warm welcome to India's most trusted Rummy Site.

    As you confirmed that our team was able to resolve your queries to your satisfaction - hence in future for all your queries, you may get in touch with us directly as we are committed to giving you the best support at all times.

    With reference to your bonus request, we would like to inform that the bonuses are extended only if special promotions are being run at a particular point of time and the amount of bonus totally depends on the terms & conditions of those promotions. The bonus extended to you this time was as a part of an ongoing promotion, hence, it may not be possible for us to honor your request every time

    As a responsible and the fastest growing rummy website in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills. Entertainment Rummy is a skill game, winning/losing a game only totally depends on your skills and strategies. Also, Junglee Rummy is RNG certified and you may find the certification on the link below:
    https://www.jungleerummy.com/certification

    Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

    Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future: https://www.jungleerummy.com/responsiblegaming

    · Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

    · Consider gameplay as a form of re-creation meant for entertainment.

    · Keep track of the total time you spend while playing games and limit it.

    · If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

    · Always play with a positive mindset and avoid playing in a distressed mood.

    · Never play to chase losses and stop playing it if you are on a losing spree.

    For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

    Thank you for your time.

    Regards

    Junglee Rummy - India's most trusted Rummy Site.
    +[protected]Mon-Sat 10:00 - 19:00)
    [protected]@jungleerummy.com
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      G
      Giri2345we
      from Hyderabad, Telangana
      Jul 11, 2018
      Resolved
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      Address: New Delhi, Delhi, 524322
      Website: www.jungleerummy.com

      They are not giving proper response and simply they are forwarding messages and waited for so many days to get the positive response. For every 2 or 3 days they have sent similar kind of forwarded messages and even for any fraudulent things for other sites, They close the account and money has refunded. Here, They want money and also they are not given proper response for any mails. They have treated users are in a different manner. All users should be treated in a same manner for any sites. We are funders not beggers.. they created that situation. Even I raised my voice because of the frustrations today then they said we will give u satisfaction with in 30 mins after they locked my account with out refunded my money. Kindly please sort it out asap And make an initiation to do not do this kind of things by the site. Forwarded messages and monark minded people. Even I got a frustration to commit sucide like this type of torchured thing. Attaching all of the mails. Review it and give them a big warning and also suggust you that send an notification to all states to ban this site.

      They are also cheating the users with other site as millionaire rummy site.

      So, I forwarded all the details I had. One of the employee shailender, He is not doing his work properly and treated me as a beggers and victim. He doesn't have a sense to react via mail. He is having tons of forwarded mails. As a customer I have a right to question any fault from ur side also .. they are running the business for all the customers to put in jungle haa... Please take an action against him and also one of other person who is collided with me 'ravii8' . They have processed his withdrawal amount of 1000 RS with out any deductions. They didn't response to the users. They are having their company players on the tables and encouraging to do fraud again they say that we are genuine. How can they run rummy millionaire app. If they are not fraud. Again they are colouring like an egg.

      Final concern from my side, Kindly please block this site from India and also all the users should felt as good one.

      Have sent a mail to them on this evening.

      Hi,

      Deduct 900 RS as a penalty and already u locked my account right .. you are not all an educated person.. Even u don't have rights to do the job on it.. Simply forwarding the mails means .. you are not a post man.. 3 mails are forwarded mails from with out any proper response.

      R u reading the mails from the users(not)
      R u giving user satisfaction ( not)
      R u providing an mediation to ur site and user( not)
      R u responding in a way ( not).

      So, process my withdrawal amount of 2000 RS r else I will go in my way..

      Regards,
      Girish.
      +15 photos
      Jul 13, 2018
      Complaint marked as Resolved 
      I got a positive response from their end. The account has opened and money is being transferred. Thanks, Giri.
      Junglee Rummy customer support has been notified about the posted complaint.
      Jul 11, 2018
      Updated by Giri2345we
      Hi, please give my requested money back or else I have a proof that u have processed ravii8 account withdrawal money and he is a main victim for that one.
      Verified Support
      Jul 24, 2018
      Junglee Rummy Customer Care's response
      Dear Mr. Kumar,

      Greetings from Junglee Rummy - India's most trusted Rummy Site.

      Thank you for marking your query resolved. We'd like to inform that Junglee Rummy is one of the leading and India's most trusted Rummy Website. Also, we are committed to giving you the best support at all times. As you confirmed that our team was able to resolve your queries to your satisfaction - hence in future for all your queries, you may get in touch with us directly.

      As you understand from our terms of service We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users. All verification measures are taken to ensure we give all our players a safe & fair environment to enjoy their favorite cash rummy games without worrying.

      As our Customer Service Champion had resolved all your queries, we would like to reiterate that we would love to see you on the tables again and hope you enjoy playing your favorite game Rummy for entertainment and win basis a fair individual effort and not a team effort. Request you to extend your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy.

      For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

      Thank you for your time.

      Regards,

      Junglee Rummy - India's most trusted Rummy Site.
      +[protected]Mon-Fri 10:00 - 19:00)
      [protected]@jungleerummy.com
      Verified Support
      Jul 24, 2018
      Junglee Rummy Customer Care's response
      Dear Mr. Kumar,

      Greetings from Junglee Rummy - India's most trusted Rummy Site.

      Thank you for marking your query resolved. We'd like to inform that Junglee Rummy is one of the leading and India's most trusted Rummy Website. Also, we are committed to giving you the best support at all times. As you confirmed that our team was able to resolve your queries to your satisfaction - hence in future for all your queries, you may get in touch with us directly.

      As you understand from our terms of service We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users. All verification measures are taken to ensure we give all our players a safe & fair environment to enjoy their favorite cash rummy games without worrying.

      As our Customer Service Champion had resolved all your queries, we would like to reiterate that we would love to see you on the tables again and hope you enjoy playing your favorite game Rummy for entertainment and win basis a fair individual effort and not a team effort. Request you to extend your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy.

      For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

      Thank you for your time.

      Regards,

      Junglee Rummy - India's most trusted Rummy Site.
      +[protected]Mon-Fri 10:00 - 19:00)
      [protected]@jungleerummy.com
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        G
        Giri2345we
        from Hyderabad, Telangana
        Jul 11, 2018
        Resolved
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        Address: New Delhi, Delhi, 524322
        Website: www.jungleerummy.com

        Hi,

        They treated the users in a different manner and I have sent a mail and they haven't responded well according to my subject and simply they are forwarding the same mails pst from 8 days. It's not all correct to deal with the customers. Yesterday they said that they will give final resolution and all then the account has locked and my withdrawal requested amount is not processed. They have processed one of my friend withdrawal amount not me. It's not correct to do that. Other sites also if I violate anything. Simply they blocked my account and procceseed my withdrawal amount asap. Past from 20 days I am getting the trusted mails not yet resolved even I agreed for that. They want penalty amount from me not from other accounts. It's a fraud site and I recommend to don't choose this site.
        Jul 13, 2018
        Complaint marked as Resolved 
        I got a positive response from their end. The account has opened and money is being transferred. Thanks, Giri.
        Junglee Rummy customer support has been notified about the posted complaint.
        Verified Support
        Jul 16, 2018
        Junglee Rummy Customer Care's response
        Dear Mr. Kumar,

        Greetings from Junglee Rummy - India's most trusted Rummy Site.

        Thank you for marking your query resolved. We'd like to inform that Junglee Rummy is one of the leading and India's most trusted Rummy Website. Also, we are committed to giving you the best support at all times. As you confirmed that our team was able to resolve your queries to your satisfaction - hence in future for all your queries, you may get in touch with us directly.

        As you understand from our terms of service We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users. All verification measures are taken to ensure we give all our players a safe & fair environment to enjoy their favorite cash rummy games without worrying.

        As our Customer Service Champion had resolved all your queries, we would like to reiterate that we would love to see you on the tables again and hope you enjoy playing your favorite game Rummy for entertainment and win basis a fair individual effort and not a team effort. Request you to extend your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy.

        For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

        Thank you for your time.

        Regards,

        Junglee Rummy - India's most trusted Rummy Site.
        +[protected]Mon-Fri 10:00 - 19:00)
        [protected]@jungleerummy.com
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          G
          Giri2345we
          from Hyderabad, Telangana
          Jul 10, 2018
          Resolved
          Report
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          Resolved

          Address: Nellore, Andhra Pradesh, 524322
          Website: m.jungleerummy.com/?rdr=m

          They are not giving proper response and simply they are forwarding messages and waited for so many days to get the positive response. For every 2 or 3 days they have sent similar kind of forwarded messages and even for any fraudulent things for other sites, They close the account and money has refunded. Here, They want money and also they are not given proper response for any mails. They have treated users are in a different manner. All users should be treated in a same manner for any sites. We are funders not beggers.. they created that situation. Even I raised my voice because of the frustrations today then they said we will give u satisfaction with in 30 mins after they locked my account with out refunded my money. Kindly please sort it out asap And make an initiation to do not do this kind of things by the site. Forwarded messages and monark minded people. Even I got a frustration to commit sucides like this type of torchured thing. Attaching all of the mails. Review it and give them a big warning and also suggust you that send an notification to all states to ban this site.

          Have sent a mail to them on this evening.

          Hi,

          Deduct 900 RS as a penalty and already u locked my account right .. you are not all an educated person.. Even u don't have rights to do the job on it.. Simply forwarding the mails means .. you are not a post man.. 3 mails are forwarded mails from with out any proper response.

          R u reading the mails from the users(not)
          R u giving user satisfaction ( not)
          R u providing an mediation to ur site and user( not)
          R u responding in a way ( not).

          So, process my withdrawal amount of 2000 RS r else I will go in my way..

          Regards,
          Girish.
          +16 photos
          Jul 13, 2018
          Complaint marked as Resolved 
          I got a positive response from their end. The account has opened and money is being transferred. Thanks, Giri.
          Junglee Rummy customer support has been notified about the posted complaint.
          Jul 11, 2018
          Updated by Giri2345we
          Hello

          Still I am phasing same issue with Junglee rummy account.
          Verified Support
          Jul 24, 2018
          Junglee Rummy Customer Care's response
          Dear Mr. Kumar,

          Greetings from Junglee Rummy - India's most trusted Rummy Site.

          Thank you for marking your query resolved. We'd like to inform that Junglee Rummy is one of the leading and India's most trusted Rummy Website. Also, we are committed to giving you the best support at all times. As you confirmed that our team was able to resolve your queries to your satisfaction - hence in future for all your queries, you may get in touch with us directly.

          As you understand from our terms of service We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users. All verification measures are taken to ensure we give all our players a safe & fair environment to enjoy their favorite cash rummy games without worrying.

          As our Customer Service Champion had resolved all your queries, we would like to reiterate that we would love to see you on the tables again and hope you enjoy playing your favorite game Rummy for entertainment and win basis a fair individual effort and not a team effort. Request you to extend your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy.

          For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

          Thank you for your time.

          Regards,

          Junglee Rummy - India's most trusted Rummy Site.
          +[protected]Mon-Fri 10:00 - 19:00)
          [protected]@jungleerummy.com
          Jul 24, 2018
          Updated by Giri2345we
          Okies.
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            M
            msloga
            from Chennai, Tamil Nadu
            Jul 3, 2018
            Resolved
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            Resolved

            Address: 600053

            Hi,
            Date of incident - 03/07/2018

            Description
            I have played pool rummy with the cash of 25 rs., it is a 6 players match but 4 players only played including me. I won the match but in my account credited only rs. 20/- kindly deposit balance amount on priority.

            I have played pool rummy with the cash of 25 rs., it is a 6 players match but 4 players only played including me. I won the match but in my account credited only rs. 20/- kindly deposit balance amount on priority.

            Desirable resolution
            Request a refund
            Aug 11, 2018
            Complaint marked as Resolved 
            Junglee Rummy customer support has been notified about the posted complaint.
            Verified Support
            Jul 11, 2018
            Junglee Rummy Customer Care's response
            Dear Loganathan,

            Greetings from Junglee Rummy!

            We had tried to contact you multiple times over the calls however we could not connect, the last call made to you on 10th July. We have also sent you an email requesting you to share an alternative contact number.

            We request you to give us a suitable time to connect with you. Our Customer Service Champion will be happy to assist you. You can also call us in below number.

            Thank you for your time and patronage.

            Regards,

            Team Junglee Rummy
            Jungleerummy - India's Most-Trusted Rummy Site
            +[protected]Mon-Fri 10:00 - 19:00)
            [protected]@jungleerummy.com
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              K
              Kirantele
              from Bengaluru, Karnataka
              Jun 21, 2018
              Resolved
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              Resolved

              Address: 560040
              Website: www.junglerummy.com

              Dear friends
              Please dont ever play in junglerummy they have looted my 6 lakhs amount and they have locked my account permenentaly they people doing same thing with many peoples one of my frined recently joined and he also lost 50k but stil he is in 10 level so thease # are supporting him alot even if he ask them dfor closing account also they are not locking there account they people keep calling them and giving some bonus thease # without my knoweldge locked my account now they are not opening my account please be aware of this website
              Aug 15, 2018
              Complaint marked as Resolved 
              Junglee Rummy customer support has been notified about the posted complaint.
              Verified Support
              Jul 03, 2018
              Junglee Rummy Customer Care's response
              Dear Kiran,

              Greetings from Junglee Rummy.

              Please understand that your account has been locked as you were unable to follow our Responsible Gaming policy which specifies that you need to strike a balance in your daily life to check any form of addiction to entertainment skill game Rummy. We requested you multiple times to switch to free games/tournaments and take a break from gaming, however since as per your queries you were losing - as a responsible gaming provider we locked your account so that you don't incur any more loses.

              Your comments reflect that you may be in an emotional turmoil and even when you feel you are losing too much, you are unable to control your urge to play cash rummy games. You have agreed that Rummy is a skill based game, hence as you already know winning or losing a game depends only on your game strategies. As India's most trusted Rummy Website, there are a lot of skilled players on our website playing on a daily basis.

              As requested earlier, you have to strike a balance in your and should not prioritize entertainment skill game rummy over other activities that impact your daily life.

              With reference to your bonus request - We have informed to you earlier as well, that the bonuses are extended only if special promotions are being run at a particular point of time and the amount of bonus totally depends on the terms & conditions of those promotions. Hence, it may not be possible for us to honor your request every time. Please understand that this forum is not the means of getting a bonus.

              We are truly trying to help you in this situation. Allowing you to play again would not be in your best interest. We would also like to state that it is not an easy decision on our part since we are losing you as a user of our site. However, given your association with jungleerummy.com, we have taken your welfare as our prime responsibility.

              We once again thank you for your understanding and cooperation in this regard.

              Thank you for your time.

              Regards,

              Team Junglee Rummy
              Jungleerummy - India's Most-Trusted Rummy Site
              +[protected]Mon-Fri 10:00 - 19:00)
              [protected]@jungleerummy.com
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                S
                santhoshkumar MR
                from Bengaluru, Karnataka
                Jun 13, 2018
                Resolved
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                Resolved

                Address: 560056

                Dear sir,
                I was playing rummy in your site during the period of[protected], for the assessment year 2017-18, it's showing around 7lacs of income from other sources but during that period i might win that much money but i have deposited more than that, so it's not the income for me... But i have received a notice from income tax department that "there is an inconsistency between other source income in return and form 26as", pls do the needful...
                Yours thankfully
                Santhosh
                Jul 16, 2018
                Complaint marked as Resolved 
                Junglee Rummy customer support has been notified about the posted complaint.
                Verified Support
                Jun 15, 2018
                Junglee Rummy Customer Care's response
                Dear Santhosh,

                Greetings from Junglee Rummy.

                We are concerned you feel this way, however, we'd like to inform that Junglee Rummy is one of the leading and India's most trusted Rummy Website. We are committed to giving you the best support at all times.

                You are requested to send us an email from your registered email-id to [protected]@jungleerummy.com along with your username for us to be able to help you further. Our Customer Service Champion will speak to you in detail and will resolve your queries at the earliest.

                Once you send us an email we will send your account statements which verify your income and TDS deductions so that your CA can help you resolve your Income Tax issues.

                Thank you for your time.

                Regards,

                Team Junglee Rummy
                +[protected]Mon-Fri 10:00 - 19:00)
                [protected]@jungleerummy.com
                Dear santosh please stop playing rummy in junglerumy one day u will come to road this is completely cheating website i have 2 years experience please do not join
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                  D
                  dilipesm
                  from Madurai, Tamil Nadu
                  Jun 7, 2018
                  Resolved
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                  Resolved

                  Address: 110027
                  Website: www.jungleerummy.com

                  Dear team,

                  With reference to the subject i would like to bring the kind notice that when ever i placed the withdrawal if the amount less than 500 they processed immediately if the amount greater than 500 they just hold the amount morethan 5 days they hold my 7200 this is not first time so you are requested to kindly look into this and do the needful.

                  Regards
                  User id: dilipkumarv
                  [protected]
                  +4 photos
                  Jun 8, 2018
                  Complaint marked as Resolved 
                  Mr. Rajan just spoke to me and solve my complaints
                  Junglee Rummy customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 08, 2018
                  Junglee Rummy Customer Care's response
                  Dear Dilip,

                  Greetings from Junglee Rummy.

                  We understand your concerns, however, since you are actively playing with Junglee Rummy since a long time you must be aware of our robust risk management process which ensures that all customer accounts are verified for your account safety.

                  We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.

                  Hence, when you place a withdrawal request our team checks the deposits and games played by you and process your requests within the stipulated timelines. Also, as specified on our website all withdrawal requests coming after 5:00 PM are actioned on the next working day. Also, As soon as your withdrawal goes under verification - an email communication is sent to you.

                  We observed that you placed a withdrawal request on 6th June. The process of verification takes 48 hours, as per which your withdrawal got verified and processed on June 8th.

                  Also, the same communicated to you several times before, we take all verification measures to ensure that we give all our players a safe & fair environment to enjoy their favorite skill cash rummy game without worrying.

                  We request you to extend your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy.

                  For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

                  Thank you for your time.

                  Regards

                  Team Junglee Rummy
                  +[protected]Mon-Fri 10:00 - 19:00)
                  [protected]@jungleerummy.com
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                    P
                    Prashubr
                    from Bengaluru, Karnataka
                    Jun 6, 2018
                    Resolved
                    Report
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                    Resolved

                    Website: Junglee rummy.com

                    Hi guys, I am here to tell how junglee rummy is making fool each o[censored]s.
                    Not only junglee rummy I request you to don't play any online cash games as all of them are fraudest. In the beginning they will give you very good cards later after some 1000 games they show there real face. After some games you may win only 3 to 5 games out of 50. That is also losing huge amount and winning very sample amount. There not even leaving that small amount they will make you play and eat the entire money.
                    Jul 12, 2018
                    Complaint marked as Resolved 
                    Junglee Rummy customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 08, 2018
                    Junglee Rummy Customer Care's response
                    Dear Prashanth,

                    Greetings from Junglee Rummy.

                    We are concerned you feel this way, however, We'd like to inform that Junglee Rummy is one of the leading and India's most trusted Rummy Website. Also, we are committed to giving you the best support at all times. Our customer service champions were constantly in touch with you over the phone in response to all your queries.

                    As a responsible and the fastest growing rummy website in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills. Entertainment Rummy is a skill game, winning/losing a game only totally depends on your skills and strategies.

                    Also, Junglee Rummy is RNG certified and you may find the certification on the link below:
                    https://www.jungleerummy.com/certification

                    Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our customers since our launch.

                    Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

                    Basis your request and a responsible gaming service provider, we have taken a step further to ensure that you don't incur any further losses and locked your account permanently so that you cannot fund your account any further. Hope you understand that your wellbeing is utmost important for us and your account was locked for your safety. Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future: https://www.jungleerummy.com/responsiblegaming

                    · Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

                    · Consider gameplay as a form of re-creation meant for entertainment.

                    · Keep track of the total time you spend while playing games and limit it.

                    · If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

                    · Always play with a positive mindset and avoid playing in a distressed mood.

                    · Never play to chase losses and stop playing it if you are on a losing spree.

                    With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

                    Thank you for your time.

                    Regards,

                    Team Junglee Rummy
                    +[protected]Mon-Fri 10:00 - 19:00)
                    [protected]@jungleerummy.com
                    I think junglee rummy is fake, after withdrawal they hold my payment since from last 4 days . After asking to customer care they only misguides me.
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                      K
                      Kirantele
                      from Bengaluru, Karnataka
                      Jun 4, 2018
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: 110027
                      Website: www.junglerummy.com

                      Dear Friends
                      Today one of junglerummy executive name:Madhu caled me and given direct warning that i[censored] dont make as resolved junglerummy will never going to reopen my account...i want to tell you one thing friends iam 29 years old since 27 years i never asked 1 rs to anyone after joining this website i have taken 3 lakhs loan my pf amount 70000 and 2 year my salary almost i lost around 6 lakhs and mr madhu is blackmailing me to they will not open my account i dont want to spoil my life as well other friends also please please dont spoil your life rummy is completely skill based game i[censored] play outside means

                      note:i[censored] play rummy one complete week also means u will win max 2000 or else maximum 2000 u wil win its completely fun game i[censored] play outside but i[censored] play in junglerummy u will only loooooose looose looooose so how junglerummy people will treat u like dog...after loosing 50000 also i[censored] asked 500 bonus starting they will give i[censored] loose 500 also but after one year or 6 months once they looted means they will treat u as a dog...i[censored] intrested in rummy play outside but never never in junglerummy
                      Jul 6, 2018
                      Complaint marked as Resolved 
                      Junglee Rummy customer support has been notified about the posted complaint.
                      Jun 05, 2018
                      Updated by Kirantele
                      Dear all
                      Please note that yesterday the customer satisfaction was 94% in this site and today 97% what the cheating is happening in this site also i dont kno i had given more than 10 cmplaints in this site only and its showing only 2 complaints... Guys please note onething iam paying just 200rs for 1 month for y vodafone number and if we called the vodafone customer care u will get lot of respect from them,, i[censored] scold them also they will speak with respect only... But in junglerummy i[censored] speaak with very cool and respectaly also they will say only onething ur using bad words ur depressed and frustrated defenately i[censored] loose 50000 in a day means u will frustrte the main work of customer care is to fullfill our needs and they should speak friendly but in junglerummy starting days they will speak very friendly and they give what ever ur expecting guys not only my experience there are 1000 of people and youngsteres suffering from this issue please please lets raise hands against this website
                      Jun 05, 2018
                      Updated by Kirantele
                      Dear all
                      Please share yout details who ever lost money in junglerummy. This is a big virus almost 10000 people are playing in junglerummy some people are suffering already and some people will defenately suffer in the future... So plaese share your details iam going to wright letter to india pm narenadra modi and karnataka chief minister kumara swamy.. I will wright letters till i didnt get reply from them and i will make sure that this junglerummy should close all over india as well as iam going to raise complaint in court as well so please join me who ever lost money in this site.. Iam not fighting for my money back iam fighting what ever happens with me it should not happen with any one...
                      Verified Support
                      Jun 05, 2018
                      Junglee Rummy Customer Care's response
                      Dear Kiran,

                      Greetings from Junglee Rummy.

                      Our customer service champion did call you to understand your queries, as you have been posting your queries on the online forum, however, we never force any customer to resolve a complaint, in case the same has not been resolved by us.

                      Please understand that your account has been locked as you were unable to follow our Responsible Gaming policy which specifies that you need to strike a balance in your daily life to check any form of addiction to entertainment skill game Rummy. We requested you multiple times to switch to free games/tournaments and take a break from gaming, however since as per your queries you were losing - as a responsible gaming provider we locked your account so that you don't incur any more loses.

                      Your comments reflect that you may be in an emotional turmoil and even when you feel you are losing too much, you are unable to control your urge to play cash rummy games. You have agreed that Rummy is a skill based game, hence as you already know winning or losing a game depends only on your game strategies. As we India's most trusted Rummy Website, there are a lot of skilled players on our website playing on a daily basis.

                      As requested earlier, you have to strike a balance in your and should not prioritize entertainment skill game rummy over other activities that impact your daily life.

                      With reference to your bonus request - We have informed to you earlier as well, that the bonuses are extended only if special promotions are being run at a particular point of time and the amount of bonus totally depends on the terms & conditions of those promotions. Hence, it may not be possible for us to honor your request every time. Please understand that this forum is not the means of getting a bonus.

                      We are truly trying to help you in this situation. Allowing you to play again would not be in your best interest. We would also like to state that it is not an easy decision on our part since we are losing you as a user of our site. However, given your association with jungleerummy.com, we have taken your welfare as our prime responsibility.

                      We once again thank you for your understanding and cooperation in this regard.

                      Thank you for your time.

                      Regards,

                      Team Junglee Rummy
                      +[protected]Mon-Fri 10:00 - 19:00)
                      [protected]@jungleerummy.com
                      Dear NEwcomers please go throuth mouthshut.com there lot of persons shared there experience against junglerummy so please do not joi junglerummy with any cost
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                        K
                        Kirantele
                        from Bengaluru, Karnataka
                        Jun 2, 2018
                        Report
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                        Address: 560040
                        Website: www.junglerummy.com

                        Hii all
                        In junglerummy thare was a feature called messanger through user can chat in the table but junglerummy has stopped that feature nobody dont kno why the reason is i the table one of the jungle person is playing and other thing is if iam old player i can suggest new player to do not play in junglerummy so they have remooved that feature so its completely fake game please be aware of thease websited one day u will loss everything please please do not play in junglerummy
                        Junglee Rummy customer support has been notified about the posted complaint.
                        Jun 04, 2018
                        Updated by Kirantele
                        Hello Everyone...
                        What happening in junglerummy everyday iam seeing there are many people joining to junglerummy what happen to you guys...please dont spoil your life..when i joined junglerummy that time i dont know about online games all are cheating things happens in junglerummy kindly contact mr prakash:[protected] he have all the proof what thease junglerummy people doing in there portal how they are cheating people i beg u please dont play
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                          K
                          Kirantele
                          from Bengaluru, Karnataka
                          May 29, 2018
                          Resolved
                          Report
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                          Resolved

                          Address: 560023
                          Website: www.junglerummy.com

                          My name is kiran since three years iam regular player in junglerummy, yesterday i had given complaint against junglerummy they people not responding.. I have looted since three years so they had given me bonus of 1000 rs after that what happen just see rs -2.90
                          29-may-2018 02:25 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -1.80
                          29-may-2018 02:20 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -4.40
                          29-may-2018 02:15 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -800.00
                          29-may-2018 02:13 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -200.00
                          29-may-2018 12:38 pm [protected] manualtransfer - bonus rs 1, 000.00 not even single game i won this is not only first time everytime when ever i get bonus this is the thing happened, they people allow one of there person to sit there and they will not allow you to win single game,,, so newcomers please dont loose your life in junglerummy...
                          Jul 6, 2018
                          Complaint marked as Resolved 
                          Junglee Rummy customer support has been notified about the posted complaint.
                          May 28, 2018
                          Updated by Kirantele
                          Dear all
                          since 3 years i have been regular player in junglerummy before junglerummy my life was very good, one day i have got mail regarding junglerummy so i joined due to my basic needs after joining junglerummy supported starting, they had given many bonuses starting they used to call everytime and gave some bonus when we addicted to this i had played almost 1 lakh games here and lost almost 3 lakhs..thats not big matter but these people now not even responding, when ever we ask some small bonus also they people reject your request...i beg u guys please dont loose your life...i lost my happiness everything here i have taken many loanns iam not worried abot that atleaseat thease people not respond once again i beg u guys please dont spoil your life splly in life after seeing all the msgs also people are increasing in junglerummy...its completely fake game system...please stop playing in junglerummy...many people have lost there life in junglerummy please i beg u to please do not play in junglerummy
                          May 29, 2018
                          Updated by Kirantele
                          Rs -9.00
                          29-may-2018 11:05 pm [protected] promo code disbursement (Recharge100) rs 0.77
                          29-may-2018 11:03 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -7.50
                          29-may-2018 11:03 pm [protected] promo code disbursement (Recharge100) rs 0.64
                          29-may-2018 11:01 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -7.50
                          29-may-2018 11:01 pm [protected] promo code disbursement (Recharge100) rs 0.64
                          29-may-2018 11:00 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs 4.25
                          29-may-2018 10:59 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs 4.04
                          29-may-2018 10:56 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -39.00
                          29-may-2018 10:56 pm [protected] promo code disbursement (Recharge100) rs 3.32
                          29-may-2018 10:54 pm [protected] promo code disbursement (Recharge100) rs 1.70
                          29-may-2018 10:53 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -20.00
                          29-may-2018 10:52 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -128.00
                          29-may-2018 10:52 pm [protected] promo code disbursement (Recharge100) rs 10.88
                          29-may-2018 10:49 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -63.00
                          29-may-2018 10:49 pm [protected] promo code disbursement (Recharge100) rs 5.36
                          29-may-2018 10:47 pm [protected] promo code disbursement (Recharge100) rs 6.63
                          29-may-2018 10:47 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -78.00
                          29-may-2018 10:44 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -85.00
                          29-may-2018 10:44 pm [protected] promo code disbursement (Recharge100) rs 7.48
                          29-may-2018 10:42 pm [protected] promo code disbursement (Recharge100) rs 8.80
                          29-may-2018 10:42 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -100.00
                          29-may-2018 10:41 pm [protected] promo code disbursement (Recharge100) rs 8.80
                          29-may-2018 10:41 pm [protected] promo code disbursement (Recharge100) rs 8.80
                          29-may-2018 10:41 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -100.00
                          29-may-2018 10:40 pm [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -100.0

                          Dear newcomers
                          Kindly check these # what they are doing kindly check above games i had 700rs in my account and after that i have played around 15 games in that almost every game first attempt only one person who won the tosss he only won all games.. Thease # put one players in every table please check guys and please dont join junglerummy with any condition

                          Consumer people kindly check this issue kindly check above al games no body will loss continues 20 games at a time after giving coplaint thease guys not allowing me to win also i have lost lot of money in junglerummy please help me to get my money back if please dont play in junglerummy
                          May 30, 2018
                          Updated by Kirantele
                          Dear all
                          Please check below game ids and transaction details jungerummy one of the fraud company it will never happen i[censored] play outside thease people have very good mind they know how attract people iam telling u newcomers once u joined junglerummy means your life is finished once again iam requesting please never never play any games in junglerummy... Its my humble request i already wrote letter to karnataka chief minister as well as iam created page in facebook twitter to stop junglerummy in india please support me to close this website permenentaly
                          Rs -100.00
                          30-may-2018 12:38 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -20.00
                          30-may-2018 12:37 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -40.00
                          30-may-2018 12:36 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -40.00
                          30-may-2018 12:35 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs 34.00
                          30-may-2018 12:34 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -40.00
                          30-may-2018 12:34 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -60.00
                          30-may-2018 12:32 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -60.00
                          30-may-2018 12:32 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs 142.80
                          30-may-2018 12:29 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -40.00
                          30-may-2018 12:29 am [protected] [[gametype: pool handtype:13 cards][gameid:[protected]]] rs 170.00
                          30-may-2018 12:26 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -4.00
                          30-may-2018 12:18 am [protected] [entry fee taken] > [[gametype: pool handtype:13 cards][gameid:[protected]]] rs -100.00
                          30-may-2018 12:17 am [protected] promo code disbursement (Recharge100) rs 7.12
                          30-may-2018 12:17 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -123.00
                          30-may-2018 12:15 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -670.00
                          30-may-2018 12:15 am [protected] promo code disbursement (Recharge100) rs 60.30
                          30-may-2018 12:12 am [protected] promo code disbursement (Recharge100) rs 41.40
                          30-may-2018 12:12 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -460.00
                          30-may-2018 12:09 am [protected] promo code disbursement (Recharge100) rs 18.00
                          30-may-2018 12:09 am [protected] promo code disbursement (Recharge100) rs 5.40
                          30-may-2018 12:09 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -60.00
                          30-may-2018 12:06 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -200.00
                          30-may-2018 12:06 am [protected] promo code disbursement (Recharge100) rs 18.00
                          30-may-2018 12:05 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs 180.00
                          30-may-2018 12:05 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -200.00
                          30-may-2018 12:04 am [protected] [[gametype: point handtype:13 cards][gameid:[protected]]] rs -210.00
                          30-may-2018 12:04 am [protected] promo code disbursement (Recharge100) rs 18.90
                          May 30, 2018
                          Updated by Kirantele
                          Dear newcomers in junglerummy thease people given many advertisements starting of there website till 30th level they people supported alot when i was playing only 100 or 200 rs games... Starting when we scold also they people didint care and gave us lot of bonus now after 45 th level they have looted me alot now without any reason thease people have locked my account... Its not only my complaint there are many people in junglerummy thease people traetig us as dog.. Even i[censored] speak cool also we have not used any bad language also they people are closing my account... I have added 5000 rs for rpl tournement and i got ticket also now thease people locked my account... My humble request u guys please dont believe junglerummy newcomers please stop playing i have created page in facebook also in the name of junglerummy looters pleasee like and share atleast new people comes to kno and they should not suffer in future
                          May 30, 2018
                          Updated by Kirantele
                          My name is kiran
                          I was working in pvt company getting 25000 salary my life was quite good so due to my finacial issues one day i saw website called junglerummy there many people shared there experience like they won some amount evrymonth they all are fake things which i believed and i joined junglerummy... Starting i used to play in small tables that time thease junglerummy people gave lot of bonuses and bonus codes i thought its genuine site then i started playing in big tables[protected] tables also i have played,, previously when ever i played small tables eve though if i lost some 1000 also they used to give bonus of 200 500,,,, when i addicted to this junglerummy i lost around 4 lakhs in junglerummy i have taken lot of loans with my friends my life becomes hell... And now when ever we asked for bonus thease people are directly locking our account... They people are directly blackmailing us to locking our account... Its not about winning or loosig but in junglerummy u people will defenately spoil your life iam ready to go anywhere to stop thease kind of sites to block in india so please help me to close this junglerummy permenentaly in india lot of people sufring from this site many people sharing they are going to sucide... I created page in facebook twitter whatsapp and youtube lets spread this issue in bigger level... Lets raise hands against junglerummy...

                          Note:newcomes please be aware thease people are gave some bonus at the starting point please dont belive i[censored] belive one day de[censored] guys wil spoil ur hole life...
                          May 31, 2018
                          Updated by Kirantele
                          As i can see lot of newcomers are playing in junglerummy, what guys there are around 8000 to 10000 people are playing in this site guys one day u will suffer that much u cannot able to see ur face in front of your parents thease people are criminal minded and they will loot your money. And they will lock your account please avoid as any as u can to lead your life better i will never let them go i will fight till my life to close this site permenentaly
                          Verified Support
                          May 31, 2018
                          Junglee Rummy Customer Care's response
                          Dear Kiran,

                          Greetings from Junglee Rummy.

                          We are concerned you feel this way, however, Junglee Rummy is India's most trusted Rummy Website.

                          You may see that our resolution is at 95% and we take pride in being the being the best in customer service. Whenever you send us an email with your queries on [protected]@jungleerummy.com, your email is responded within 24 hours.

                          Also, our customer service champions have been in touch with you over the phone regularly.

                          Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our customers since our launch.

                          Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

                          You have mentioned in your query that you have incurred losses after you got the bonus, however, please understand that crediting of bonus to your account has no relevance to you playing entertainment skilly rummy game.

                          Also, we would like to categorically state that we do not have/employ site players and it is against our policy. Please be assured that you are playing against another individual just like yourself. We only give a platform for which, we charge a small fee.

                          With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

                          We would further like to state that as a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills.

                          As a responsible gaming service provider, we have taken a step further to ensure that you don't incur any further losses and locked your account permanently so that you cannot fund your account any further. Hope you understand that your wellbeing is utmost important for us and your account was locked for your safety. Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future:

                          · Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

                          · Consider gameplay as a form of re-creation meant for entertainment.

                          · Keep track of the total time you spend while playing games and limit it.

                          · If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

                          · Always play with a positive mindset and avoid playing in a distressed mood.

                          · Never play to chase losses and stop playing it if you are on a losing spree.

                          As a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills which is evident with the fact that we do not let anyone play rummy games if they don't comply to the terms & conditions.

                          Thank you for your time.

                          Regards,

                          Team Junglee Rummy
                          +[protected]Mon-Fri 10:00 - 19:00)
                          [protected]@jungleerummy.com
                          May 31, 2018
                          Updated by Kirantele
                          Dear Admin
                          i exactly dont know whether its a genuine site or not but when i joined junglerummy there was advertised given by daggubati rana and prakash raj...As i told when i was in 30 level junglerummy people ur customers champions, there is only one champion udaya she was helped me alot, , after that i started playing in 1600 and 3200 in bigger table there i lost lot still i was not get any bonus when ever i called ur champions said i[censored]r frustrated and we are going to block ur account is this is ur policy is this is the customer care policy, , , if we lost means thats ur basic thing u should call us and support us apart from support u people locking our account and blocking our numbers this is nott really good responce from junglerummy many people are having same issue iam getting lot of mails from many peoples i will defenately take this issue into nxt level
                          Verified Support
                          Jun 05, 2018
                          Junglee Rummy Customer Care's response
                          Dear Kiran,

                          Greetings from Junglee Rummy.

                          We'd like to inform that Junglee Rummy is one of the leading and India's most trusted Rummy Website.

                          Our customer service champions are always available for your assistance and we are committed to giving you the best support at all times.

                          Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our customers since our launch.

                          Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

                          With reference to your bonus request - our team has informed to you earlier that the bonuses are extended only if special promotions are being run at a particular point of time and the amount of bonus totally depends on the terms & conditions of those promotions. Hence, it may not be possible for us to honor your request every time.

                          You have mentioned in your query that you have incurred losses after you got the bonus, however, please understand that crediting of bonus to your account has no relevance to you playing entertainment skilly rummy game.

                          As a responsible gaming service provider, we have taken a step further to ensure that you don't incur any further losses and locked your account permanently so that you cannot fund your account any further. Hope you understand that your wellbeing is utmost important for us and your account was locked for your safety. Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future:

                          · Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

                          · Consider gameplay as a form of re-creation meant for entertainment.

                          · Keep track of the total time you spend while playing games and limit it.

                          · If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

                          · Always play with a positive mindset and avoid playing in a distressed mood.

                          · Never play to chase losses and stop playing it if you are on a losing spree.

                          We would further like to state that as a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills which is evident with the fact that we do not let anyone play rummy games if they don't comply to the terms & conditions & Responsible Gaming Policy.

                          Thank you for your time.

                          Regards,

                          Team Junglee Rummy
                          +[protected]Mon-Fri 10:00 - 19:00)
                          [protected]@jungleerummy.com
                          Dear Admin
                          I have added 5000 rs for rpl ticket and i have tournement in 3rd june so junglerummy guys are locked my account, , , , refund my money or else allow me to play in tourment

                          Note:New comers please do not join junglerummy...with any cost your life will become hell
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                            R
                            rummyteam
                            from Chennai, Tamil Nadu
                            May 26, 2018
                            Resolved
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                            Resolved

                            Address: Chennai, Tamil Nadu, 600005

                            Hello everyone this message who loss in junglee rummy to recover your money back. Here most of peoples complained but they called them to mark resolved. They wont reply you when u complaint against them. Before close your account i[censored] post here they will block your account and loot your money without intimation. After closed your account you post complaint here they wont reply you this is what they did. So first understand if you peoples complaint here nothing will happen then how can you get back your money. They need only money from you. Once looted your not worth for them so they send you out. They wont reply here simply said call to cutomer care if we call no response then they show here customer satisfaction rating here good.. Dont blind hereafter this is time to wake up. We r ready to help you whatever u want. Mail me [protected]@gmail.com
                            Jun 30, 2018
                            Complaint marked as Resolved 
                            Junglee Rummy customer support has been notified about the posted complaint.
                            Verified Support
                            May 30, 2018
                            Junglee Rummy Customer Care's response
                            Dear Sir/Ma'am,

                            Greetings from Junglee Rummy.

                            We are concerned you feel this way, however, Junglee Rummy is India's most trusted Rummy Website.

                            With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

                            To get your queries resolved you just need to email us at [protected]@jungleerummy.com or call us at +[protected] between Monday to Saturday (10:00 AM to 7:00 PM). All your queries will be handled within 24 hours.

                            Even in case you choose to post your queries online on this forum, all your queries are responded and resolved within the stipulated time frame, provided we do have your username/registered email-id to be able to contact you. We call our customers to resolve their queries and in case they are satisfied with our responses - they do themselves mark their query resolved.

                            You may see that all queries on this forum are responded and that is why our complaint resolution percentage is at 97%. Please note that in case your account is locked for any reason - an email is sent to you on your registered email id. Whenever you send us your queries on [protected]@jungleerummy.com, your email is responded within 24 hours.

                            Please note that we pride to be providing the best customer service, and the possibility of your emails not being answered are zero. Please understand that Skill Game Rummy is only played for entertainment and you should not at ay time play to chase your losses. Additionally, as a Responsible Skill Rummy games Website, we always ensure that all our customers play only for skill games entertainment to the extent they comfortably can. This is why we've Responsible Gaming features such as giving all our players excess to set their daily/monthly deposit limits, so that they may keep control on the amount they wish to invest for playing entertaining skill rummy game. https://www.jungleerummy.com/responsiblegaming

                            We would like to assist you with all your queries, hence we request you send us an email from your registered email-id on [protected]@jungleerummy.com with the reference number "c1968985". Our customer service champions will speak to you and try and resolve all your queries to your satisfaction.

                            For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

                            Thank you for your time.

                            Regards

                            Team Junglee Rummy
                            +[protected]Mon-Fri 10:00 - 19:00)
                            [protected]@jungleerummy.com
                            hii my name is kiran i lost almost my life in junglerummy please dont play i beg u guys
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                              J
                              JayeshPanchal
                              from Mumbai, Maharashtra
                              May 21, 2018
                              Resolved
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                              Resolved

                              Website: www.jungleerummy.com

                              Junglee rummy website is not designed for user convenience. It’s a total nightmare playing rummy on this website. For starters, the website loads each page very slowly and when playing a game, it keeps lagging. You get frustrated and end up losing your concentration, thus losing your game. Also, considering i am ace rummy player, and winning only 1 game out of 26, i feel like the games are rigged. Cards you receive always bad, so you have to eventually drop. I am very upset with my experience on this website. I had almost given up on online rummy, and then my friend asked me to give khelplay rummy a try. This website is fantastic and navigating through it is a breeze.

                              I am extremely delighted to play games on khelplay rummy. I have won 10 out of 13 games and also a tournament and earned rs. 4000 in total. I requested for a withdrawal and received the earnings in 2 days. It has been a fantastic experience playing here, so i highly recommend khelplay rummy to all. Do play their online tournaments, especially the ones with free buy-ins. They cash prizes are simply mind blowing here.
                              Jun 25, 2018
                              Complaint marked as Resolved 
                              Junglee Rummy customer support has been notified about the posted complaint.
                              Verified Support
                              May 25, 2018
                              Junglee Rummy Customer Care's response
                              Dear Jayesh,

                              Greetings from Junglee Rummy.

                              We are concerned you feel this way, however, Junglee Rummy is India's most trusted Rummy Website, and is very user-friendly.

                              In case you are playing on a high-speed wifi connection or playing on a 4G network on phone - there will be no lag in loading the website/game tables or disconnections. If you feel your internet connection is perfect - share the screenshots of the issues being faced by you on [protected]@jungleerummy.com and we will definitely look into it on top priority.

                              Also, please note that Junglee Rummy is RNG certified which means that the cards are dealt randomly. You may view our certification for your reference on https://www.jungleerummy.com/certification

                              Winning a rummy game totally depends on your skills and strategies and since Junglee Rummy is India's most trusted rummy website, we have a lot of skilled players registered on the website.

                              Additionally, as a Responsible Skill Rummy games Website, we always ensure that all our customers play only for skill games entertainment to the extent they comfortably can. This is why we've Responsible Gaming features such as giving all our players excess to set their daily/monthly deposit limits, so that they may keep control on the amount they wish to invest for playing entertaining skill rummy game.

                              With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

                              We would like to assist you with all your queries, hence we request you send us an email from your registered email-id on [protected]@jungleerummy.com with the reference number "c1963093". Our customer service champions will speak to you and try and resolve all your queries to your satisfaction.

                              For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

                              Thank you for your time.

                              Regards

                              Team Junglee Rummy
                              +[protected]Mon-Fri 10:00 - 19:00)
                              [protected]@jungleerummy.com
                              Dear JAyesh I request Kindly Stop playing in junglerummy i think your new player in junglerummy as my experience i just go throth all complaints bro please dont play in junglerummy
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                                J
                                janigul
                                from Ponnur, Andhra Pradesh
                                May 14, 2018
                                Resolved
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                                Resolved

                                Address: New Delhi, Delhi, 110027
                                Website: www.jungleerummy.com

                                Hi admin,
                                Guys i think you don't allow players win. I'm old here now a days i'm not playing with huge amounts so they locked my account saying it can't be opened i'm at level 40 player playing since from last 5 years so i wanna say to new player don't play here they don't value players they value only money in beginning when i play loss closed account they response immediately now a days i'm not playing with huge amount so they locked my account i send email and talked on phone they saying account can't be open i ask one simple question i[censored] wanna lock my account why didn't u lock before now why it's all their plan we just pawns so beware guys and funny part i[censored] win luckily they put withdrawal underverfication if you loss they don't give damn if we ask that's company security policy if you lose there is no policy lol funny isn't it any look into this matter help in unlock my account so i can play free tournaments and recover some of my losses
                                My id:janigul
                                Thanks
                                Jun 25, 2018
                                Complaint marked as Resolved 
                                Junglee Rummy customer support has been notified about the posted complaint.
                                Verified Support
                                May 25, 2018
                                Junglee Rummy Customer Care's response
                                Dear Janigul,

                                Greetings from Junglee Rummy.

                                We are concerned you feel this way. As India's most trusted Rummy website, we indeed take fairness of gameplay and wellbeing of our users, o[censored]tmost importance.

                                Your account has been deactivated because we felt that you were not able to follow our Responsible Gaming Policy which specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree.

                                Please understand that we have always valued your long-term association with our website, however, as a responsible gaming website, for us, your welfare is o[censored]tmost importance.

                                All your previous complaints and your conversations with our customer service champions, reflect that you may be in an emotional turmoil and even when you feel you are losing too much, you are unable to control your urge to play cash rummy games. Please understand that Skill Rummy is only played for entertainment and should not at any point in time become an addiction or a priority over other activities that impact your daily life.

                                It is also evident from all your previous complaints, that as a responsible gaming provider we have locked your account on all occasions when we felt that you were not able to follow the Responsible gaming policy and limit your gameplay.

                                Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

                                Also, as a part of our Risk Management activity, we do verify the withdrawal requests to make sure that the customers are following our terms & conditions. With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

                                We have taken your case seriously, and after much discussion, we have come to this difficult conclusion of not reopening your account. It was not an easy decision on our part since we are losing you as a valuable customer on our website. However, given your association with jungleerummy.com, we have taken your welfare as our prime responsibility.

                                Thank you for your time.

                                Regards,

                                Team Junglee Rummy
                                +[protected]Mon-Fri 10:00 - 19:00)
                                [protected]@jungleerummy.com
                                Dear JAi

                                what ever ur telling very true they people dont respect there players..even iam also 44th level within 2 years i reached this level everyday i played many games almost 1 lakh games i played all big tables now they treating us as a dog please raise complaint as much as can we wil close this rummy site
                                Hi Sir I am a junglee rummy new user..
                                Me jungle rummy login click to show this word your account has been locked please contact help so plz help me sor
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                                  S
                                  srikanth0554
                                  from Warangal, Telangana
                                  Apr 27, 2018
                                  Resolved
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                                  Resolved

                                  Guys

                                  This is the time Ban the junglerummy in the allover india as of now its banned in only telangana region, Today i am going to complaint media about jungleerummy site and how they are cheating people.

                                  With this site many people suffering including me and here i have lost more one crore and took money from friends and relatives and loans and credit cards even i lost my gob which is getting monthly 2.5 lakhs and now couldnt able to concentrate on anything i lost everything in life friends and family now i dont have anyone to share my problems like me only most of the people suffering because of jungleerummy site.

                                  Finaly i am decided to go with media and govt and this would be banned in all over india then most of the people lifes will be saved from jungleerummy and this will happen soon .

                                  Day before yesterday posted one complaint here and got so many resonses to post and i have the many contacts in media and govt also till now i was silent because if this knows someone then it will affect my carrier now everytning i lost so i am not worrying now decided to go with media and govt and my goal is to this should banned in all over india. If any one there to come with me please message me personally we will take this issue .
                                  Jul 13, 2018
                                  Complaint marked as Resolved 
                                  They haven't resolved my query and they were told me that once u resolved complaints then we would be able to return my money and unlock my account After closing these complaints now Mr Dattu saying that he wont be able to help me to get my amount back what ever i lost here and he will not able to unlock my account this is what those guys are doing No one is there to take action this site and ban permanently in all over india once players get their money what ever they lost here. With this site many of the people spoiling their life and some guys are deciding to suicide also, i dont no still why government supporting these sites.
                                  Junglee Rummy customer support has been notified about the posted complaint.
                                  Apr 29, 2018
                                  Updated by srikanth0554
                                  Guys

                                  Junglee rummy is big fraud please don’t play the games in jungleermy sites

                                  Here i lost more than one crore and they are keeping their players on big tables and cheating people if we ask they will tell some stories
                                  I need some one help to get my money back what ever i lost here so i am decide to go with media then people will aware of how junglee rummy cheating players
                                  I lost more than one crore and because this site lost my job in abord and took amount from many of friends and have lot of debits now i don’t have job and couldn’t able to concentrate on anything because of wrost junglee rummy site
                                  Since one month don’t have much tranactions from my end i asked bonus to add 10000 amount they were saying that u don’t much transactions so we couldn’t able to after any bonus later they blocked my account is this the right way
                                  Can someone please help me on this i need my amount back what ever i lost ever

                                  Hey have blocked my account now even they are not ready pick my call or ready to call back they big fruads and with those sites lot of people spoling their lifes

                                  Please anyone take immediate action and ban all these sites in india and return the amount to all players whatever they lost here.

                                  Never marked this one as resolved their player only doing this stupid things they are not supporting anyone simply they are cheating people and earn money spoiling peoples life with these sites everyone spoling their life even they couldnt able to discuss about this how much they lost

                                  Example i am the one here i lost more than croes and couldn't able to discuss with parents and frinds and took money from every one friends loans etc and lost my job which is getting monthly 2.5 lakhs all because of jungle rummy site, now i have lot of debits to clear and they are giving torcher to me
                                  Apr 29, 2018
                                  Updated by srikanth0554
                                  Guys

                                  Junglee rummy is big fraud please don’t play the games in jungleermy sites

                                  Here i lost more than one crore and they are keeping their players on big tables and cheating people if we ask they will tell some stories
                                  I need some one help to get my money back what ever i lost here so i am decide to go with media then people will aware of how junglee rummy cheating players
                                  I lost more than one crore and because this site lost my job in abord and took amount from many of friends and have lot of debits now i don’t have job and couldn’t able to concentrate on anything because of wrost junglee rummy site
                                  Since one month don’t have much tranactions from my end i asked bonus to add 10000 amount they were saying that u don’t much transactions so we couldn’t able to after any bonus later they blocked my account is this the right way
                                  Can someone please help me on this i need my amount back what ever i lost ever
                                  Verified Support
                                  May 03, 2018
                                  Junglee Rummy Customer Care's response
                                  Dear Srikant,

                                  Greetings from Junglee Rummy!

                                  We are very concerned about your safety and urge that you should consider Skill Rummy game only as a mode of entertainment. We have locked your account because we feel you are unable to follow our Responsible Gaming Policy.

                                  As a Responsible Skill Rummy games Website, we will always ensure that all our customers play only for skill games entertainment to the extent they comfortably can. This is why we've implemented responsible gaming features such as giving all our players excess to set their daily/monthly deposit limits, so that they may keep control on the amount they wish to invest for playing entertaining skill rummy game.

                                  Even professionals who have mastered this game of skills know when to play, drop and leave the table, so play responsibly as outlined below. Once again, here's our Responsible Gaming Policy, which you agreed to at the time of registration and on an email, you had sent across to us on [protected]@jungleerummy.com:

                                  Strike a balance in your daily life to check any form of addiction to rummy.
                                  Consider rummy as a form of a recreational game meant for entertainment.
                                  Never prioritize rummy over other activities that impact your daily life.
                                  Keep a track of the total time you spend while playing online rummy games.
                                  Set a limit for loss in cash rummy games and stick yourself to it consistently.
                                  Always play with a positive mindset and avoid playing in a distressed mood.
                                  Never play to chase losses and stop playing it if you are on a losing spree.

                                  As already stated in our responsible gaming policy above, you shouldn't play Rummy to chase your losses and that you should not prioritize rummy over other activities of your daily life as Rummy is an entertainment skill game.

                                  We are concerned about you because it is evident that you are again distressed and that you have not been able to consider rummy as an entertainment skill game but went overboard by not being able to control your addition to the game. Hence, we had to take this step to lock your account for your well being.

                                  You are welcome to play as long as you know your limits towards the extent to which you can play.

                                  Our customer support team tried their best to make you understand that Rummy is a Skill game only for entertainment and giving you bonus money was beyond our scope. We did inform you over the phone before we locked your account and sent you an email as well.

                                  Junglee Games exists for its users. We are present to support our users and provide our user's skill gaming entertainment. However, we cannot go beyond the scope of providing skill gaming entertainment. We'll support our users always to the extent possible but our limit is within our operations as a responsible skill games entertainment services provider.

                                  Thank you for your time!

                                  Team Junglee Rummy
                                  +[protected]Mon-Sat 10:00 AM to 7:00 PM)
                                  Email: [protected]@jungleerummy.com
                                  May 04, 2018
                                  Updated by srikanth0554
                                  Dont tell stupid thing first unlock my account or return my amount whatever i lost in jungleerummy account, i will not leave u guys i[censored]r not able to unlock my account better unlock my account immediately
                                  May 04, 2018
                                  Updated by srikanth0554
                                  Guys

                                  again i am telling junglee rummy is the worst site and their players only playing the games and they are allowing us to EARN money, they are cheating people and earning money and spolied many peoples life these type of sites should be banned in all over india, whoever lost their life because this ### site please comment here and we should ban this site in allover india and we will try to get our money back .
                                  May 05, 2018
                                  Updated by srikanth0554
                                  I will not get any support from your end, Please wait some more days then you guys will come to know that how i am and you guys are playing with lot of peoples life, again i am telling that this is not the right way .

                                  Dattu and Manisha you guys have families and think if this is happened to ur brother or siter then you guys will come to know that this pain.

                                  I am gathering all the info definitely will come up with something in that situation i will get my money what ever i lost here(More than one crore) i am the big looser here. soon this would be banned in all over india you guys playing with weakness of people please wait some time. If i send mails to customer care also ididnt get response from anyone and no one ready to answer my calls, i[censored]r not responding i will go with my own way and soon u guys will come to know.
                                  bro kindly give your no to my mail [protected]@gmail.com I 'll cal u
                                  Junglee Rummy Customer Care's response, May 3, 2018
                                  Verified Support
                                  Dear Sir/Ma'am,

                                  Greetings from Junglee Rummy!

                                  May we request you to send us an email to [email protected] from your registered email for us to be able to resolve your concerns.

                                  Junglee Rummy is committed to giving you the best customer service at all times. The same is visible on this website as our complaint resolution is 99%.

                                  Thank you for your time!

                                  Team Junglee Rummy
                                  +91-11-66481234 (Mon-Sat 10:00 AM to 7:00 PM)
                                  Email: [email protected]
                                  srikanth0554's [Complaint's author] reply, Jul 18, 2018
                                  Stupid
                                  srikanth0554's [Complaint's author] reply, Jul 25, 2018
                                  Hello Mr Shankar(working as a HR in banglore), Can you please send ur number to [email protected], I wanna speak with you once. Hope you will send ur number once u saw this messages and if ur genuine. Thanks!
                                  Just garbing weakness of addicted players they simp[ly attrcting with bonus who ever play with bonus some site players came looting total amount
                                  hiii Swarangi and srikanth
                                  you guys absolutely telling true yaar please raise as many complaints as u can thease people really looting money my life spoiled because of these people new comers we beg u guys please dont play in junglerummy please dont spoil your life
                                  Hi guys Dont play junglee rummy its totally fraud app i lost 15lakhs on junglee rummy they distribute 4-6 jokers and no pure sequence matlab hame lagega ki 4 joker hai to game pakka ho jayega lekin 6-8 round maro to b nai banta me iske kilap complaint diya hu aur jis jis ko hara huva paisa vapas chahiye call me [protected]

                                  it's time to ban junglee rummy in whole india - Comment #4036380 - Image #0
                                  Guys, please sign this petition for bring law against SMS Spamming. https://chng.it/gcVTynzKXN. This kind of company uses for data for their personal gains, fraud and identity theft. Share it with your peers and family. Make this a large moment. If anyone is social influencer highlight it in each and every post. The way they are spamming us even when we are not registered number/email id same way we should highlight in all our post.
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                                    Parvez009827
                                    from Khetri, Rajasthan
                                    Apr 25, 2018
                                    Resolved
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                                    Resolved

                                    I am tired off from complaining... About'""*;: sharing cards, cheating, artificially connection cut when i get good cards, fake players involved,,.. Card is not distributed randomly etc... With proofs such as game id, screenshots & many more... But you robbers always say that concern team/technical team will call me after checking,,... But never called me,... Today also i asked them for my 171rs 4days old deducted from my account due to card sharing... So i have given a fir... & i am going on my youtube channel,.. Making videos against you... That jungleerummy is fake... & also on facebok, twitter, instagram,, & many more... I do'n need my money back too late.. So let's start the game
                                    Apr 26, 2018
                                    Complaint marked as Resolved 
                                    My complaint will be resolved now.. They called me 4-5 times in 3 days & said that technical team is working km my complaint & they will call me today with solutions... I specially thank to MR. RAJAN.. who contacted me so much friendly even when I Abused him... I am very sorry for my unusual behaviour... I request to jungleerummy team to forgive me for all once again...!!! ... .. I have to say to all players who have a complaint like me..(unusual gaming experience), HOLD ON... customer care team will definitely contact you & after checking they will tell you what happend in your that particular game... ... .. Believe me friends, jungleerummy provides "THE BEST" gaming experience & customer care service ... so don't panic for your problem, , it will be solved, they will definitely contact you... Just wait bro..!!! ... ..once again ..A GRAND THANKS to ..MR. RAJAN.. who showed me much patience even after my unusual behaviour... ... .in the last but not least...thanks for jungleerummy team ... I hope that RAJAN sir will forgive me...?!?!!!
                                    Junglee Rummy customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 03, 2018
                                    Junglee Rummy Customer Care's response
                                    Dear Parvez

                                    Thank you for marking this complaint resolved.

                                    Junglee Rummy is committed to giving you the best customer service at all times. The same is visible on this website as our complaint resolution is 99%.

                                    We'd like to inform that we take the fair play of Online Rummy on Junglee Rummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site, all user actions including deposits/identity verification/rummy games & individual hands are monitored to ensure a safe, legal and fair environment for all our users. Thus, we have a record of all games played and all actions taken on the site. Junglee Rummy is the safest and the most secure & fair site to play entertainment skill gaming Rummy because, along with strong prevention mechanics, we are continuously monitoring, auditing & catching all fraudulent activities that breach our fair play policy as mentioned in our terms of service https://www.jungleerummy.com/termsofservice.

                                    With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

                                    Please be assured that we are committed to giving you the best customer care experience at all times. We are happy that you now acknowledge the fact that we give you the best platform to enjoy & play fair entertaining skill rummy games

                                    For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

                                    Thank you for your time and resolving the complaint.

                                    Team Junglee Rummy
                                    +[protected]
                                    (Mon - Fri 10:30 AM to 7:00 PM)
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                                      P
                                      pkhiladi
                                      from Nandura, Maharashtra
                                      Apr 24, 2018
                                      Resolved
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                                      Resolved

                                      Website: www.jungleerummy.com

                                      Hello i m "pkhiladi786". Rummy player will know me. I lost upto 4 lakh my father and my 2 years saving to build home and now i lost that all so i am in very big trouble. First i trust on this site and added little money, which i get double and after that i continuously lost upto 4 lakh. Now i lost my metal state and thinking about to attempt suiside. If the junglee rummy company have doubt on me then they can check my account transection.
                                      Please take my complaint seriously and help me junglee rummy. If someone have information or help to me then contact me on [protected]. I m waiting for you help.
                                      May 27, 2018
                                      Complaint marked as Resolved 
                                      Junglee Rummy customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 26, 2018
                                      Junglee Rummy Customer Care's response
                                      Dear Pranav,

                                      We are very concerned about your safety and urge that you do not take any extreme steps for a Rummy game which is just a mode of entertainment.

                                      Junglee Rummy is committed to making Rummy a fun & entertainment experience, and hence urge all our customers to follow Responsible gaming policy given on the below link, at all times:

                                      https://www.jungleerummy.com/responsiblegaming - This policy specifically request you to:

                                      - Strike a balance in your daily life to check any form of addiction to rummy
                                      - Consider rummy as a form of recreational game meant for entertainment
                                      - Never prioritize rummy over other activities that impact your daily life
                                      - Keep a track of the total time you spend while playing online rummy games
                                      - Set a limit for loss in cash rummy games and stick yourself to it consistently
                                      - Always play with a positive mindset and avoid playing in a distressed mood
                                      - Never play to chase losses and stop playing it if you are on a losing spree

                                      Please understand that you should only play to the extent you comfortably can, and in case it is becoming a priority over your daily routine & relationships you should immediately stop playing.

                                      We have in fact implemented Pre-defined limit for maximum cash deposits to discourage any gaming obsession. All our customers may control and manage their deposits and set their daily/monthly limits themselves.

                                      As a responsible gaming provider, we have proactively locked your account as we felt that you were unable to control your urge of playing the game which is also evident on this complaint as you are not hesitant to put your life at risk.

                                      You are welcome to play as long as you know your limits towards the extent to which you can play. Your account is locked because we are concerned for your safety. We do in fact provide a safe, secure and fair skill gaming platform and hence our users continue to utilize our services to play fair entertaining skill rummy games.

                                      Please understand that Rummy is a form of a recreational game meant only for entertainment and it should not at any point impact your daily life.

                                      Again, we request you to be safe and take a complete break from gaming for some time. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.

                                      Thank you for your time!

                                      Team Junglee Rummy
                                      +[protected]Mon-Sat 10:00 AM to 7:00 PM)
                                      Email: [protected]@jungleerummy.com
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                                        D
                                        dilipesm
                                        from Madurai, Tamil Nadu
                                        Apr 18, 2018
                                        Resolved
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                                        Resolved

                                        Address: New Delhi, Delhi, 110017
                                        Website: www.jungleerummy.com

                                        Dear team,

                                        With reference to the subject i would like to bring the kind notice that i am dilipkumar from chennai tamilnadu. I placed the withdrawal on 16/04/2018 but till date not processed my withdrawal they just put my withdrawal on under verification so you are requested to kindly look into this and do the needful.

                                        Regards
                                        Dilipkumar. V
                                        [protected]
                                        User id:- dilipkumar
                                        Apr 19, 2018
                                        Complaint marked as Resolved 
                                        amount received through IMPS
                                        Junglee Rummy customer support has been notified about the posted complaint.
                                        Apr 18, 2018
                                        Updated by dilipesm
                                        user id dilipkumarv... still not processed.
                                        Verified Support
                                        Apr 19, 2018
                                        Junglee Rummy Customer Care's response
                                        Dear Dilip,

                                        Greetings from Junglee Rummy.

                                        We understand your concerns, however, since you are actively playing with Junglee Rummy you must be aware of our robust risk management process which ensures that all customer accounts are verified for your account safety.

                                        We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.

                                        Hence, when you place a withdrawal request our team checks the deposits and games played by you and process your requests within the stipulated timelines. Also, as specified on our website all withdrawal requests coming after 5:00 PM are actioned on the next working day. Also, As soon as your withdrawal goes under verification - an email communication is sent to you.

                                        We observed that you placed a withdrawal request on 16th April after 5:00 PM, hence it went into process on April 17th. The process of verification takes 48 hours, as per which your withdrawal got verified and processed on April 19th.

                                        Also, the same communicated to you several times before, we take all verification measures to ensure that we give all our players a safe & fair environment to enjoy their favorite skill cash rummy game without worrying.

                                        We request you to extend your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy.

                                        For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

                                        Thank you for your time.

                                        Regards

                                        Team Junglee Rummy
                                        +[protected]Mon-Fri 10:00 - 19:00)
                                        [protected]@jungleerummy.com
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