Junglee Rummy Complaints & Reviews

Dec 19, 2018

Junglee Rummy Customer Care's response Dear Dilip,

Thank you for marking the complaint as resolved. Our Customer Service Champion has already spoken to you in detail and resolved all your queries.

We will again like to reiterate that bonuses are extended only if special promotions are being run at a particular point of time and the amount of bonus totally depends on the terms & conditions of those promotions. Hence, it may not be possible for us to honor your bonus request every time.

Please understand that Rummy is a skill based game played for entertainment and that is why we have given you to the facility to reduce your limits yourself and play free tournaments to win a cash prize. In fact, when you register on our website and accept our terms of service – you also agree to our Responsible Gaming policy which is as below:

• Strike a balance in your daily life to check any form of addiction to rummy
• Consider rummy as a form of a recreational game meant for entertainment
• Never prioritize rummy over other activities that impact your daily life
• Keep a track of the total time you spend while playing online rummy games
• Set a limit for loss in cash rummy games and stick yourself to it consistently
• Always play with a positive mindset and avoid playing in a distressed mood
• Never play to chase losses and stop playing it if you are in a losing spree

Again, please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players.

Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our customers since our launch.

In case you need any further assistance we request you to contact us over a call or email us the details. Our " Customer Service Champion" will be happy to assist you at all times.

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Dec 24, 2018

Junglee Rummy Customer Care's response Dear Mr. Clayton,

We are really concerned that you feel this way. In your best interest, your account has been locked. We hope you understand that we take our users' safety very seriously, and the action of locking your account is ultimately in your own best interest.

As informed to you in all our interactions over the phone, there is no manual intervention in card distribution. We are RNG Certified and you may view our certification the below link:
https://www.jungleerummy.com/certification.

While we appreciate, your long-term association with Junglee Rummy, we would also like to inform that playing games on the table and placing a withdrawal request is independent of each other. Placing withdrawal requests is nowhere related to the games you play on our site. As already mentioned we are RNG certified and there cannot be any manual intervention in card distribution.

As you correctly pointed out, Yes we did suggest you switching to free games/tournaments as we felt that you are not able to follow our Responsible gaming policy. Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

Please understand that all players winning against you are applying their strategies & skills to win the game as entertainment rummy is a Skill-Based game. In case you feel that our players are not following the terms of service, please provide us the usernames & game-ids for us to be able to check their games and get back to you. As a leading Rummy site, we take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games/individual hands are monitored to ensure a safe, legal and fair environment for all our users. For more details please refer to our "Fair Play Policy" on https://www.jungleerummy.com/termsofservice.

Also, regarding your comments that people are taking their life, we take these matter very seriously. As a responsible gaming service provider, we immediately lock customer's Account in such scenario. Please understand that entertainment skill game rummy should never be prioritized over other activities that impact your daily life.

As a responsible, fastest and India's most trusted Rummy Site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills which is evident with the fact that we do not let anyone play rummy games if they don't comply to the terms & conditions.

Again, if we were running an operation that defied our commitment to provide a safe, secure, genuine, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

We again request you to take a complete break from cash rummy games. In case you need any further assistance we request you to contact us over a call or email. Our " Customer Service Champion" will be happy to assist you at all times.

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Dec 20, 2018

Junglee Rummy Customer Care's response Dear smariyap,

We are concerned you feel this way. In your best interest, all your accounts have already been locked. We hope you understand that we take our users' safety very seriously, and the action of locking your account is ultimately in your own best interest.

Please note that as per our terms of service, which you agreed to while registering, it is every player's own responsibility to play rummy for entertainment, to the extent they comfortably can. As a responsible gaming service provider, to ensure that you don't incur any further losses, we have locked your account so that you cannot fund your account any further.

Please do remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times. Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future: https://www.jungleerummy.com/responsiblegaming

· Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

· Consider gameplay as a form of re-creation meant for entertainment.

· Keep track of the total time you spend while playing games and limit it.

· If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

· Always play with a positive mindset and avoid playing in a distressed mood.

· Never play to chase losses and stop playing it if you are on a losing spree.

Again, we request you to take a complete break. Also, we have raised a request to unsubscribe your registered Email ID and Mobile Number and same will done within next 72 Business Hours. For any further assistance, do reach out to us on +[protected] from Monday to Saturday (10 AM to 7 PM).

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Dec 24, 2018

Junglee Rummy Customer Care's response Dear Kiran,

We are really concerned that you feel this way. In your best interest, your accounts have been locked. We hope you understand that we take our users' safety very seriously, and the action of locking your account is ultimately in your own best interest.

Our Customer Service Team have already spoken to you regarding the matter and you are requested to take a break.

We encourage our players to play rummy games responsibly. We operate as a responsible gaming site that offers fair online rummy games and protects its players from adverse consequences that might result from playing rummy. We closely monitor the activities of our players and alert them if they develop any form of compulsive behavior. As a responsible gaming service provider, we have implemented various precautionary measures:

-Restriction on players who are less than 18 years to create a new account.
-Prohibition on players who are less than 18 years to play cash rummy games.
-24/7 monitoring of online rummy games for detection of fraudulent behavior.
-Active anti-collusion implementation during every online rummy games.
-Protection of player’s information using high-level encryption security software.
-Flexible features to limit players’ online cash deposits and withdrawal amount.
-A pre-defined limit for maximum cash deposits to discourage gaming obsession.

Tips for Responsible Gaming:-

-Strike a balance in your daily life to check any form of addiction to rummy.
-Consider rummy as a form of a recreational game meant for entertainment.
-Never prioritize rummy over other activities that impact your daily life.
-Keep a track of the total time you spend while playing online rummy games.
-Set a limit for loss in cash rummy games and stick yourself to it consistently.
-Always play with a positive mindset and avoid playing in a distressed mood.
-Never play to chase losses and stop playing it if you are in a losing spree.

As a responsible gaming service provider, we have taken a step further to ensure that you don't incur any losses and locked your account permanently so that you cannot fund your account any further. Hope you understand that your wellbeing is utmost important for us and your account was locked for your safety. Again, if we were running an operation that defied our commitment to provide a safe, secure, genuine, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

Hence we again request you to take a complete break. In case you need any further assistance we request you to contact us over a call or email us the details. Our " Customer Service Champion" will be happy to assist you at all times.

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Nov 23, 2018

Junglee Rummy Customer Care's response Dear Amol,

Greetings from Junglee Rummy! - India's most trusted Rummy Site.

We have already responded to your previous query in detail. As informed to you earlier, we indeed take fairness of gameplay o[censored]tmost importance.

As informed to you on your email, the games referred to in your email were under investigation and since it was taking time to verify the games, we refunded Rs. 2200 (Losing Amount: 2000 & Appreciation Bonus: 200) valuing your patience. Please note that under no circumstances we credit customers with winnings of the game as the actual outcome can never be predicted in a Point Rummy Game.

We did inform you over email & call that the risk management team takes time to investigate such queries which take time & hence the losing amount along with a special bonus as a token of your association was credited to your account. As you also confirmed that you got a call from our team, hence the same response was given to you over both email and a telephonic conversation with our customer service champions.

As you have mentioned that we resolve all customer queries with efficiency, you have to show the same trust that we always ensure customer satisfaction, hence even when the verification of the game was not complete, we not only gave your losing amount but also rewarded you a with a special bonus for your patience and association.

Also, as you are already aware, that in case of any detection of a breach of our Fair Play policy, such as and not limited to, fraudulent deposits under a stolen identity or collusion in gameplay, shall result in swift and serious action taken by us against the suspected user. You may refer to our "Fair Play Policy" and "Breach and Consequences" on the link
https://www.jungleerummy.com/termsofservice

Please be rest assured that we have already credited your losing along with an appreciation bonus as a resolution while the Risk Management Team completes the investigation. We are really committed towards our customers and intent is to offer the best solutions to our esteemed customers at all times. Our resolution percentage on this website is 97% which is the highest and this explains that we care for all our customers equally and resolve their queries. Again, if we were running an operation that defied our commitment to provide a safe, secure, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

For any further assistance, do reach out to us on +[protected] from Monday to Saturday (10 AM to 7 PM). Our " Customer Service Champion" will be happy to assist you.

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Nov 21, 2018

Junglee Rummy Customer Care's response Dear Tehgan,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We are concerned you feel this way and worried to hear about your Job & Financial loss. As a responsible gaming service provider, we have taken a step further and locked your account so that you don't incur any further losses & cannot fund your account any further. Hope you understand that your wellbeing is utmost important for us and your account is locked for your safety. In reference to your queries, our " Customer Service Champion" did try connecting with you multiple times but could not connect with you.

You are requested to take a break from playing Rummy as Skill Rummy is a social game that should only be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times. We do not recommend our players to disrupt their normal lives and play rummy. As informed to you in our earlier interactions, we request all our users to follow the responsible gaming policy at all times, which also specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree. Please go through https://www.jungleerummy.com/responsiblegaming once again.

With reference to your bonus request, we would like to inform that the bonuses are extended only if special promotions are being run at a particular point of time and the amount of bonus totally depends on the terms & conditions of those promotions. Hence, it may not be possible for us to honor your request every time.

Also, as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. An option to adjust your daily and monthly deposit limits are also given to you so that you can limit your deposits. This is why we offer the option of playing free games & free tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch.

We would like to categorically state that we do not have/employ site players and it is against our policy. Please be assured that you are playing against another individual just like yourself. If we were not running an operation that defied our commitment to provide a safe, secure, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

We once again request you to take a break from playing entertainment skill game Rummy and focus on your personal and professional life. Our " Customer Service Champions" will try to contact you again and discuss the matter in detail with you.

For any further assistance, do reach out to us on +[protected] from Monday to Saturday (10 AM to 7 PM).

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Nov 20, 2018

Junglee Rummy Customer Care's response Dear Amol,

Greetings from Junglee Rummy! - India's most trusted Rummy Site.

We are concerned you feel this way and as a leading Rummy site, we indeed take fairness of gameplay o[censored]tmost importance. As informed to you on your email, the games referred to in your email were under investigation and since it was taking time to verify the games, we refunded Rs. 2200 (Losing Amount: 2000 & Appreciation Bonus: 200) valuing your patience. Please note that under no circumstances we credit customers with winnings of the game as the actual outcome can never be predicted in a Point Rummy Game.

We did inform you over email & call that the risk management team takes time to investigate such queries which take time & hence the losing amount along with a special bonus as a token of your association was credited to your account. As you also confirmed that you got a call from our team, hence the same response was given to you over both email and a telephonic conversation with our customer service champions.

As you have mentioned that we resolve all customer queries with efficiency, you have to show the same trust that we always ensure customer satisfaction, hence even when the verification of the game was not complete, we not only gave your losing amount but also rewarded you a with a special bonus for your patience and association.

Also, as you are already aware, that in case of any detection of a breach of our Fair Play policy, such as and not limited to, fraudulent deposits under a stolen identity or collusion in gameplay, shall result in swift and serious action taken by us against the suspected user. You may refer to our "Fair Play Policy" and "Breach and Consequences" on the link
https://www.jungleerummy.com/termsofservice

Hence, as you have mentioned that we are "solution-oriented", please be rest assured that we have already credited your losing along with an appreciation bonus as a resolution while the Risk Management Team completes the investigation.

For any further assistance, do reach out to us on +[protected] from Monday to Saturday (10 AM to 7 PM).

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Oct 18, 2018

Junglee Rummy Customer Care's response Dear Joseph Chandy,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

As per your telephonic conversation with our customer service expert all your queries are resolved. Basis your request, we have transferred your funds from your new account jisa7824 to saji2014. As per our terms of service, you agreed to at the time of registration, you are requested to operate/play with only 1 account.

We'd also like to inform that with your new account you should have been able to play games after updating your profile but not able to withdraw funds as per our terms of service you agreed to at the time of registration you cannot withdraw cash immediately after depositing funds as per our "Deposit Withdrawal Policy".

You may refer to the above information on the link: https://www.jungleerummy.com/termsofservice.

For further queries, you may also contact us on +[protected] from Monday to Friday (10:30 AM to 7:00 PM).

Regards,

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Oct 18, 2018

Junglee Rummy Customer Care's response Dear Ramesh,

Greetings from Junglee Rummy!

We are concerned you feel this way. Our team had been tried to contact you many times during the last few days but now able to connect with you.

With response to your query regarding games is fixed, we would like to categorically state that we do not have/employ site players and it is against our policy. Please be assured that you are playing against another individual just like yourself. We only give a platform for which, we charge a small fee.

We would further like to state that as a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills. Cards at www.jungleerummy.com are dealt by using a Random Number Generator (RNG) system. Our RNG system is certified as per the International Gaming Standards and has passed the quality checks, which ensures that the users get a fair opportunity in the game. Hence, we have no manual control over the cards and in no way we can hand over the cards to the players.

The RNG system makes sure that the cards are distributed randomly and that no one has a manual access/control in the distribution of cards. Rummy, being a skill-based game, is dependent majorly on your strategies while playing the game.

We would still suggest that in case you feel that your cards are not good enough and your chances of winning may be less - "Drop" that game so that you lose minimum amount.

Also, regarding the query for addiction, Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our customers since our launch. Please be assured that you are playing against another individual just like yourself. We only give a platform on which, we charge a small fee.

Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future: https://www.jungleerummy.com/responsiblegaming

· Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

· Consider gameplay as a form of re-creation meant for entertainment.

· Keep track of the total time you spend while playing games and limit it.

· If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

· Always play with a positive mindset and avoid playing in a distressed mood.

· Never play to chase losses and stop playing it if you are on a losing spree.

Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times. We do not recommend our players to disrupt their normal lives and play rummy.

Again, we would request you to let us know a convenient time to speak to you. Our " Customer Champions" will be happy to assist you.

For further queries, you may also contact us on +[protected] from Monday to Friday (10:30 AM to 7:00 PM)

Regards,

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Oct 08, 2018

Junglee Rummy Customer Care's response Dear Abhishek,

Thank you for marking the complaint as resolved.

Junglee Rummy is committed to giving you the best customer service at all times. The same is visible on this website as our complaint resolution is 96%.

With reference to the email you received, we'd like to inform that we take the fair play of Online Rummy on Junglee Rummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site, all user actions including deposits/identity verification/rummy games & individual hands are monitored to ensure a safe, legal and fair environment for all our users. Thus, we have a record of all games played and all actions taken on the site. Junglee Rummy is the safest and the most secure & fair site to play entertainment skill gaming Rummy because, along with strong prevention mechanics, we are continuously monitoring, auditing & catching all fraudulent activities that breach our fair play policy as mentioned in our terms of service. As you have shown your interest to continue playing with us, you are also confirming that you will follow the terms & conditions given on the below link at all times
https://www.jungleerummy.com/termsofservice.

Our Risk management team noticed a suspicious activity in your account and before taking an action we chose to inform the same to you immediately via email. Our " Customer Service Champion" have already spoken to you in detail regarding the same and your withdrawal has already been processed.

With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

For further queries, you may also contact us on +[protected] from Monday to Friday (10:30 AM to 7:00 PM)

Regards,

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Sep 24, 2018

Junglee Rummy Customer Care's response Dear Prateek,

Junglee Rummy is India's leading & most trusted Rummy Site.

We are concerned you feel this way, however as you are already aware Rummy, being a skill-based game and is dependent majorly on your strategies while playing the game. Basis your earlier emotional turmoil we had suggested you take a complete break from gaming and your account was deactivated for more than 5 months.

Basis your request, and acceptance to our Responsible Gaming Policy, given below your account was reactivated recently. https://www.jungleerummy.com/responsiblegaming.

• Strike a balance in your daily life to check any form of addiction to rummy
• Consider rummy as a form of a recreational game meant for entertainment
• Never prioritize rummy over other activities that impact your daily life
• Keep a track of the total time you spend while playing online rummy games
• Set a limit for loss in cash rummy games and stick yourself to it consistently
• Always play with a positive mindset and avoid playing in a distressed mood
• Never play to chase losses and stop playing it if you are in a losing spree

Please understand that Rummy is a skill based game played for entertainment and at no point in time we would want you to get addicted to these games, that is why we have given you to the facility to reduce your limits yourself and play free tournaments to win a cash prize. Even professionals who have mastered this game of skills know when to play, drop and leave the table!

We are committed to giving you the best support at all times and our team did speak to you on September 22nd and resolved all your queries.

Once again, we request you to take a complete break from entertainment Skill Game Rummy and switch to playing Free Games only.

For further queries, you may also contact us on +[protected] between Monday to Friday (10:30 AM to 7:00 PM)

Regards,

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Sep 24, 2018

Junglee Rummy Customer Care's response Dear Pavitra,

Thank you for marking this complaint resolved.

As you have confirmed that your query has been resolved by us, however, there is no way this post can be deleted by consumer complaints. We really wish if you would have chosen to speak to us before posting this complaint online. Junglee Rummy is committed to giving you the best customer service at all times. The same is visible on this website as our complaint resolution is 96%.

With reference to the email you received, we'd like to inform that we take the fair play of Online Rummy on Junglee Rummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site, all user actions including deposits/identity verification/rummy games & individual hands are monitored to ensure a safe, legal and fair environment for all our users. Thus, we have a record of all games played and all actions taken on the site. Junglee Rummy is the safest and the most secure & fair site to play entertainment skill gaming Rummy because, along with strong prevention mechanics, we are continuously monitoring, auditing & catching all fraudulent activities that breach our fair play policy as mentioned in our terms of service https://www.jungleerummy.com/termsofservice.

Our Risk management team noticed a suspicious activity in your account and hence took necessary action as per our terms of service. The details of your transactions were shared with you on your registered email-id and basis your acceptance the needful was done.

Junglee Rummy charges a standard nominal fee for providing you an online platform and services to facilitate safe, secure, fair and entertaining skill rummy games for all our users. For more details, you may refer to https://www.jungleerummy.com/points-rummy. Also, we are legally obliged to deduct TDS on winnings of 10, 000 and above in a single game at the rate of 30%. This is as per the government guidelines and a TDS certificate is also issued in case your PAN details are updated with us.

Also, we would like to categorically state that we do not have auto players/bots as it is against our policy. Please be assured that you are playing against another individual just like yourself. We only give a platform on which, we charge a small fee.

We would further like to state that as a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills. With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

Once again, Thank you for your time and resolving the complaint.

Regards,

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Sep 24, 2018

Junglee Rummy Customer Care's response Dear Saravanakumar,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We are concerned you feel this way, to ensure your safety and well-being your account has been locked. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.

We recommend you to take a complete break from Rummy and not to take any extreme step. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times. We do not recommend our players to disrupt their normal lives and play rummy.

As a responsible and the fastest growing rummy website in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills. Entertainment Rummy is a skill game, winning/losing a game only totally depends on your skills and strategies.

Also, Junglee Rummy is RNG certified and you may find the certification on the link below:
https://www.jungleerummy.com/certification

Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our customers since our launch. Also, for your query regarding robots, Please be assured that you are playing against another individual just like yourself. We only give a platform on which, we charge a small fee.

Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future: https://www.jungleerummy.com/responsiblegaming

· Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

· Consider gameplay as a form of re-creation meant for entertainment.

· Keep track of the total time you spend while playing games and limit it.

· If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

· Always play with a positive mindset and avoid playing in a distressed mood.

· Never play to chase losses and stop playing it if you are on a losing spree.

Thank you for your time.

Regards,

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Aug 31, 2018

Junglee Rummy Customer Care's response Dear Parveen,

Greetings from Junglee Rummy - India's leading & most trusted Rummy Site.

We apologize for the inconvenience caused to you while playing, however, there was a technical glitch for a few moments which was immediately resolved by the team.

Also, as informed to you over the email - the deductions you got were not due to the technical glitch on the website. We have still given you the relevant credits, and understand that all your queries have been resolved by the team.

It's great to see you active on the tables every day and we wish you all the best on the tables! Do check our latest tournaments and leader-board promotions running every day,

Please mark this resolved if we have been able to resolve your queries to your satisfaction.

For further queries, you may also contact us on +[protected] between Monday to Friday (10:30 AM to 7:00 PM)

Thank you for your time!

Regards,

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Aug 31, 2018

Junglee Rummy Customer Care's response Dear Geetha,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

Thank you for your appreciation and it is great to hear that using your Rummy Skills you have been able to win cash prizes. We are regularly introducing new promotions & tournaments, do login & play on a regular basis to take the maximum benefit from these promotions.

Also, our withdrawal processing time is the fastest, all the requests placed by you have already been processed.

Do share a word with your friends and take benefit of our Refer a Friend Promotion in which you may win up to Rs. 15000 - https://www.jungleerummy.com/friends/referandwin.

Again, thank you so much for taking out time and posting this appreciation for us.

Be assured that Junglee Rummy is committed giving you the best support at all times and for further queries, you may also contact us on +[protected] between Monday to Saturday (10:00 AM to 7:00 PM)

Thank you for your time!

Regards,

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Aug 27, 2018

Junglee Rummy Customer Care's response Dear Nazma,

This is in reference to your request for deactivating your account.

We'd like to inform that Junglee Rummy is India's leading & most trusted Rummy Site. We are RNG certified and the certification is available online on our website https://www.jungleerummy.com/certification. The RNG system makes sure that the cards are distributed randomly and that no one has a manual access/control in the distribution of cards.

Rummy, being a skill-based game, is dependent majorly on your strategies while playing the game. Also, we are committed to giving you the best support at all times. Our team did speak to you on August 19th and basis your confirmation over the recorded line we did not close your account.
We’d like to inform you about the various benefits that you can avail:

A. It is not mandatory for you to deposit and play games, you have the facility of playing Free Tournaments and Practice games, where no cash is required.

B. We are constantly running high value free & cash tournaments – you can join these tournaments and if you win you can withdraw your entire winnings

C. On a daily basis, we run promotions and recently introduced daily/weekly/monthly leader boards – you may avail the benefits and win cash prizes on fulfilling the eligibility criteria.

D. We constantly introduce new deposit bonus codes and you may avail instant cash and other benefits as per the details of that promo-code.

E. For your assistance, we have a dedicated team who are available to assist you over the phone – Monday to Saturday between 10:00 AM to 7:00 PM.

F. You also have the facility to reduce your daily/monthly deposit limits so that you can limit the amount of money you can deposit to your account.
With reference to your bonus request, we would like to inform that the bonuses are extended only if special promotions are being run at a particular point of time and the amount of bonus totally depends on the terms & conditions of those promotions. Hence, it may not be possible for us to honor your request every time.

Please understand that Rummy is a skill based game played for entertainment and at no point in time we would want you to get addicted to these games, that is why we have given you to the facility to reduce your limits yourself and play free tournaments to win a cash prize. In fact, when you register on our website and accept our terms of service – you also agree to our Responsible Gaming policy which is as below:

• Strike a balance in your daily life to check any form of addiction to rummy
• Consider rummy as a form of recreational game meant for entertainment
• Never prioritize rummy over other activities that impact your daily life
• Keep a track of the total time you spend while playing online rummy games
• Set a limit for loss in cash rummy games and stick yourself to it consistently
• Always play with a positive mindset and avoid playing in a distressed mood
• Never play to chase losses and stop playing it if you are in a losing spree

For a follow-up, our team tried to reach out to you again, however, could not get through. You are requested to share a convenient time to talk to you so that we can resolve your queries.

Also, as observed you are regularly playing cash games and hence, we hope all your concerns are already resolved.

Do let us know if you still wish to close your account, if yes we will deactivate your account immediately and send you a confirmation on your registered email id.

For further queries, you may also contact us on +[protected] between Monday to Friday (10:30 AM to 7:00 PM)

Thank you for your time!

Regards,

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Aug 27, 2018

Junglee Rummy Customer Care's response Dear Ahtesham,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We are concerned you feel this way, however, We'd like to inform that Junglee Rummy is one of the leading and India's most trusted Rummy Website. Also, we are committed to giving you the best support at all times.

We recommend you to take a break for some time immediately. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times. We do not recommend our players to disrupt their normal lives and play rummy.

With reference to your query regarding our own site players, we would like to categorically state that we do not have site players and it is against our policy. Please be assured that you are playing against another individual just like yourself. We only give a platform on which, we charge a small fee. We would further like to state that as a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills.

Also, Junglee Rummy is RNG certified and you may find the certification on the link below:-
https://www.jungleerummy.com/certification

As you correctly mentioned, Playing Skill rummy games is a perfectly legal activity as the activity to play for cash in a game of skill is protected under the Indian Constitution – Article 19[1](g). The Supreme Court of India in the year 1968 has ruled that rummy is a game of skill. This judgment has been relied on and followed in many subsequent judgments. Hence, we operate within the legal bounds of the law.

Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our customers since our launch.

Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future: https://www.jungleerummy.com/responsiblegaming

· Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

· Consider gameplay as a form of re-creation meant for entertainment.

· Keep track of the total time you spend while playing games and limit it.

· If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

· Always play with a positive mindset and avoid playing in a distressed mood.

· Never play to chase losses and stop playing it if you are on a losing spree.

Again, if we were running an operation that defied our commitment to provide a safe, secure, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

We also request you to contact us at any point in time so that our " Customer service Champion" can assist you in resolving your issues at the earliest. We had also tried to contact you several times over the call however we could not connect to you. We also sent you an email to your registered email Id for establishing communication with you.


Thank you for your time.

Regards,

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Aug 10, 2018

Junglee Rummy Customer Care's response Dear Sir/Ma'am,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We understand your concerns, do share your username/registered email id for us to be able to help you. Please be assured that we are committed to giving you the best customer service at all times. The maximum time taken by our team to resolve your query is 24 hours.

Do send us an email with the reference number c2044072 and our team will resolve your queries.

Regarding your request for deactivation - we are sure it wouldn't be required as your queries would be resolved to your satisfaction.

For further queries, you may also contact us on +[protected] between Monday to Saturday (10:00 AM to 7:00 PM)

Thank you for your time!

Aug 27, 2018

Junglee Rummy Customer Care's response Dear Tehgan,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We are concerned you feel this way, however, We'd like to inform that Junglee Rummy is one of the leading and India's most trusted Rummy Website. Also, we are committed to giving you the best support at all times. As you confirmed that our team was able to resolve your queries to your satisfaction - hence in future for all your queries, you may get in touch with us directly.

We also recommend you to take a break for some time so that you are not taking any loan for playing rummy. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times. We do not recommend our players to disrupt their normal lives and play rummy.

With reference to your bonus request, we would like to inform that the bonuses are extended only if special promotions are being run at a particular point of time and the amount of bonus totally depends on the terms & conditions of those promotions. Hence, it may not be possible for us to honor your request every time.

As a responsible and the fastest growing rummy website in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills. Entertainment Rummy is a skill game, winning/losing a game only totally depends on your skills and strategies.

Also, Junglee Rummy is RNG certified and you may find the certification on the link below:
https://www.jungleerummy.com/certification

Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our customers since our launch.

Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future: https://www.jungleerummy.com/responsiblegaming

· Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

· Consider gameplay as a form of re-creation meant for entertainment.

· Keep track of the total time you spend while playing games and limit it.

· If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

· Always play with a positive mindset and avoid playing in a distressed mood.

· Never play to chase losses and stop playing it if you are on a losing spree.

We also request you to call us at any point in time so that our " Customer service Champion" can assist you in resolving any kind of issues. As you have mentioned that you are taking back your complaint and have resolved the complaint, we are considering this complaint as closed.

Thank you for your time.

Regards,

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com