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Address: New Delhi, Delhi, 110092

It's some mistake delete my complaint. They are resolved my problem so delete that complaint and thank you for supporting. Some missandsteding between me and junglee rummy risk management team so Mr naveen help me listen my problem and short out the my problem so now my problem are resolved. Now I am happy so delete that's complaint on your site sir thank you for supporting me that's a nice website for the people.

Feb 1, 2018

Complaint marked as Resolved

This complaint are resolved by Mr naveen junglee rummy agent so kindly delete this post on your site sir and thank you for supporting me

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2018

Junglee Rummy Customer Care's response Dear Jeet,

Thank you for informing us that the complaint has been resolved.

As informed in our earlier conversation with us, in Junglee Rummy, all verification measures are taken to ensure we give all our players a safe & fair environment to enjoy their favorite cash rummy games without worrying.

Since you are actively playing with Junglee Rummy you must be aware of our robust risk management process which ensures that all customer accounts are verified for your account safety.We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users by our risk management team. Hence, when you place a withdrawal request our team checks the deposits and games played by you and request documents for verification if required.

As you have yourself mentioned that the complaint has been resolved by us, We request you to continue your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy. Since we provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games which is evident on this platform as our complaint resolution is at 95%.

For any further assistance, please contact us directly on +[protected] from Monday to Friday 10:00 AM to 7:00 PM. We will be happy to assist you further and Customer Service Champions will assist you at all times.

Thank you for your time and resolving the complaint.

Regards,

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

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Sameer Ghule

from Pune, Maharashtra

Jan 23, 2018

I have playning this game for two month n first month I win amount of money but when I deposit to my account in bank I was losing money it happens all the time now I lose my all amount and huge amount of my self

Junglee Rummy Customer Care's response, Jan 30, 2018

Verified Support

Dear Sameer,

Greetings from Junglee Rummy.

We are concerned with your comment, however, please understand that Rummy is a game of skill and losing/winning a game of rummy depends on your skills & strategies.

In case you feel you are losing money, we strongly advise you to take a break from gaming or switch to practice games/free tournaments where no cash is required. Also, please note that there is no co-relation between losing games and crediting funds to your bank account.

In case you have any other queries related to your account, we request you to send us an email to [email protected] from your registered email-id with your queries along with your complaint reference number as "c1840873" for us to be able to resolve your queries.

Alternatively, you may contact us directly on +91-11-66481234 from Monday to Friday 10:00 AM to 7:00 PM.

We will be happy to assist you further.

Regards,

Team Junglee Rummy
+91-11-66481234 (Mon-Fri 10:00 - 19:00)
[email protected]

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Address: New Delhi, Delhi, 110092

Website: Www.jungleerummy.com

Hello sir i am jeetram my user id jeet234 of your junglee rummy site and i am deposits 1000 with promo code (Army) and i win 11000 nd withdrawal 10000" after 14 hour my withdrawal amount in under varification next 1 day he send me mail violation and term conditions. He says i am maximum number game play with (Manjumv). But i only play 5 games with her in single deal rummy. I say many times i am not wrong but he not listening. I request to you all of not deposit this rummy site its fake. He have not address in google.. If you lose you are good if you win you are wrong and thay don't give you money also block your account..

+4 photos

Jan 22, 2018

Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2018

Junglee Rummy Customer Care's response Dear Jeet,

We understand your concern, however, in Junglee Rummy, all verification measures are taken to ensure we give all our players a safe & fair environment to enjoy their favorite cash rummy games without worrying.

Since you are actively playing with Junglee Rummy you must be aware of our robust risk management process which ensures that all customer accounts are verified for your account safety.We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users by our risk management team. Hence, when you place a withdrawal request our team checks the deposits and games played by you and request documents for verification if required.

As you have yourself mentioned that the complaint has been resolved by us, We request you to continue your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy. Since we provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games which is evident on this platform as our complaint resolution is at 95%.

For any further assistance, please contact us directly on +[protected] from Monday to Friday 10:00 AM to 7:00 PM. We will be happy to assist you further.

Thank you for your time and resolving the complaint.

Regards,

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

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Website: www.jungleerummy.com

Hi guys,

This is really unfair website. I have been following up from past 3 days. I had created junglee rummy account in month of december 2017 only. After that i had won money after loosing. For the money i have won i have placed a request. But that money has not been refunded. More over it has been informed saying i have multiple accounts and i have violated terms and conditions and misused bonus amount. I never had multiple accounts. Also i had requested what are the other multiple accounts i have. I did not get response till now and they are claiming still there risk management team is working even after 3 days.
First they locked my account and second they blocked my money approx. 12k. If they really complain i have multiple accounts they would have shared the info. See the same response i got and reverted where there is no response from the site.
Please see the conversation happened:
—
Hi team,
Still waiting for ur response. Please provide my other user ids i don’t have any problem in accepting the issue. But i don’t remember i had created multiple accounts.
Please help me immediately as i am still waiting for unlock of my account. It’s been long time and still i don’t see response for query of having multiple accounts.
Thanks
Chiru
Sent from yahoo mail for iphone
On friday, january 12, 2018, 12:17 pm, chiranjeevi chowdary wrote:

Hi support team,
Please help me to understand what are the other multiple accounts created by me. As i really don’t remember creating multiple accounts. If it is really created please let me know all my user ids. I am ready to accept my fault incase i had created multiple accounts since i don’t remember i had created multiple accounts.
Please team really help me understand what are the other user ids created by me. Please resolve issue immediately so that i can play games.
Thank you for all your support.
Thanks
Chiru

Sent from yahoo mail for iphone

On friday, january 12, 2018, 12:04 pm, support wrote:
Type your response above this line to reply pedarla
Subject: violation of terms and conditions

Jan 12, 2018 | 12:04pm ist
Junglee rummy support - aniket replied:

Dear chiranjeevi,
As informed to you in our earlier emails you have violated our fair gameplay policy by creating and bringing multiple fraud accounts and engaging in collusion in order to get the instant bonus money by unauthorized means.
https://www.jungleerummy.com/termsofservice
Please note that unless we receive a genuine acceptance from your side regarding the same, we cannot proceed further with your request.
We’re offering you a fair chance at accepting your mistake and contributing towards making junglee rummy safe and secure.
Let us know how you would like us to proceed.

Thanks & regards,
Support team
Jungleerummy.com

Refer & win | invite and share up to rs.2000 with your friends. Get rs.1000 for yourself and rs.1000 for your friend - refer now!

Download junglee rummy app on your android phone: https://www.jungleerummy.com/android-apk

Jan 11, 2018 | 04:48pm ist
Pedarla replied:

Hi team,
I have only one account. I don't have multiple accounts. I am playing game using my user id: pedarla
Can you please let me know which other user ids do i have. Since i don't remember creating multiple accounts in junglee rummy. Also i am sorry if i had any other account as i don't remember i had created any other account other than my current user.
Thanks
Chiru

On thursday, january 11, 2018 4:28 pm, chiranjeevi chowdary wrote:

Hi team,
I have only one account. I don't have multiple accounts. I am playing game using my user id: pedarla
Can you please let me know which other user ids do i have. Since i don't remember creating multiple accounts in junglee rummy.
Thanks
Chiru

On thursday, january 11, 2018 4:22 pm, support wrote:

Jan 11, 2018 | 04:28pm ist
Pedarla replied:

Hi team,
I have only one account. I don't have multiple accounts. I am playing game using my user id: pedarla
Can you please let me know which other user ids do i have. Since i don't remember creating multiple accounts in junglee rummy.
Thanks
Chiru

On thursday, january 11, 2018 4:22 pm, support wrote:

Jan 11, 2018 | 04:22pm ist
Junglee rummy - subhash replied:

Dear chiranjeevi,
The following is a formal notice to you from our risk management team.
Your junglee rummy account has been locked on the account of fraud committed by you.
You engaged in serious fraud, by creating and bringing multiple fraud accounts and engaging in collusion in order to get the instant bonus money by unauthorized means. We would like to bring to your notice that creating multiple accounts and colluding in any form is a violation of our terms and conditions, and as such, your actions are susceptible to investigation and necessary action.

Our risk management team has collected complete records of your multiple users’ fraudulent gameplay. Your fraud activity report is ready to be submitted for necessary action and recovery of the cost of damages incurred by the company due to your fraudulent activity.

As per our terms and conditions, creating more than one account on junglee rummy, and then to further fraudulently launder that money to one single account, are all serious violations.

If you agree to commit this fraud, and further agree to not repeat this activity, we may choose not to take action or apply the cost of damages.

We’re offering you a fair chance at accepting your mistake and contributing towards making junglee rummy safe and secure.

Let us know how you would like us to proceed.

Thanks & regards,
Support team
Jungleerummy.com

Refer & win | invite and share up to rs.2000 with your friends. Get rs.1000 for yourself and rs.1000 for your friend - refer now!

Download junglee rummy app on your android phone: https://www.jungleerummy.com/android-apk

This message was sent to [protected]@yahoo.com in reference to case #: 285789.

Jan 16, 2018

Complaint marked as Resolved

Junglee Rummy folks initially took time it might be may because of holiday season or what so ever. Finally my issue has been considered for resolution. It has been confirmed it would be taken care by tomorrow. Team game multiple calls which is much appreciated. The reason my account locked is because of the user lost purposefully which game doubt to the site that I would have created multiple accounts. I am really not sure why he did so. But in the current world I agree it is hard to find out. But as a benefit of doubt they agreed and gave me a chance for which I would really appreciate. This kind of scenarios I agree even company can't do anything but I would suggest one way which i feel might help. It is to collect the mandatory documentation like Aadhar/PAN/Passport if user want to start playing cash games. So that user details would be available and the rest anyway company can recross check other things like IP address, etc which site normally follow. I would like to give little feedback for the team. Please consider issue resolution faster as players would be looking for the same. Here I am referring to turn around time to be much quicker. It would help site and people who play in the site. Also user friendliness need to be increased to attract more players. This will be beneficial to site and users as well. Also good part about the site is when my friend suggested this site I thought it would be same as other rummy sites. But here it is little different as players get at least winning chance which is good. As in other sites mostly I don't see the same.

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2018

Junglee Rummy Customer Care's response Dear Chiranjeevi,

Thank you for marking the complaint as resolved.

We understand your concerns, however, since you are actively playing with Junglee Rummy you must be aware of our robust risk management process which ensures that all customer accounts are verified for your account safety.

We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users. Creating multiple accounts and money laundering the bonus amount in any form is a violation of our Terms and Conditions. Hence all verification measures are taken to ensure we give all our players a safe & fair environment to enjoy their favorite cash rummy games without worrying.

We request you to extend your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy.Hence, when you place a withdrawal request our team checks the deposits and games played by you and process your requests within the stipulated timelines. As already informed over the call, your withdrawal amount has been processed after verification.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time and resolving the complaint.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

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Address: New Delhi, Delhi, 362720

It's should be fraud game I will play about 8 month and loss 3lakh in-between time.
I will ask to customer care but all says it's RNS system based gaming.
Then I will ask to it I will play regular 8 month I don't win why?.? Then it's says we are not helping in it...

Due to this gaming I will hang to my life but I will decide to many people like me how are playing so I will fail case in Gujarat high ahm after some time to stop gaming in Gujarat to batter future of Gujarati...

Feb 12, 2018

Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2018

Junglee Rummy Customer Care's response Dear Pankaj 1996,

We are extremely concerned about your comment.As a Responsible Skill Rummy games Website, we always ensure that all our customers play only for skill games entertainment to the extent they comfortably can. Even professionals who have mastered this game of skills know when to play, drop and leave the table, so play responsibly as outlined below.

Once again, here's our Responsible Gaming Policy, which you agreed to at the time of registration:

Strike a balance in your daily life to check any form of addiction to rummy.
Consider rummy as a form of a recreational game meant for entertainment.
Never prioritize rummy over other activities that impact your daily life.
Keep a track of the total time you spend while playing online rummy games.
Set a limit for loss in cash rummy games and stick yourself to it consistently.
Always play with a positive mindset and avoid playing in a distressed mood.
Never play to chase losses and stop playing it if you are on a losing spree.

As already stated in our responsible gaming policy above, you shouldn't play Rummy when you are distressed. Rummy is only for skill gaming entertainment.When you lose a game of Rummy, you lose it to another skilled user like yourself.

As you have already mentioned that we do not have any manual access to the distribution of cards and RNG system makes sure that the cards are distributed randomly. We always suggest our users that if they feel that the distributed cards are not good enough, they can surely opt to drop the game. As a Responsible Skill Rummy games Website, we will always ensure that all our customers play only for skill games entertainment to the extent they comfortably can. This is why we've also implemented responsible gaming features such as deposit limits that all players can control.

You are welcome to play as long as you know your limits towards the extent to which you can play. Your account has been locked because we are concerned for your safety.We do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

Junglee Games exists for its users. We are present to support our users and provide our user's skill gaming entertainment. However, we cannot go beyond the scope of providing skill gaming entertainment. We'll support our users always to the extent possible but our limit is within our operations as a skill games entertainment services provider.

Once again, we suggest that you take a break from playing Rummy & strike a balance in your daily life to check any form of addiction to rummy. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

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pankaj1996

from Ahmedabad, Gujarat

Jan 12, 2018

If this game is for skill Then you have option of cash play?.?
Why not you can play user like teenpati and other gaming for free. Why you can not stop to customer to deposit more money in junglee rummy AC.

Junglee Rummy Customer Care's response, Jan 30, 2018

Verified Support

Dear Pankaj 1996,

As already informed that Rummy is game of skill and the activity to play for cash in a game of skill is protected under the Indian Constitution – Article 19[1](g).

However, on Junglee Rummy you also have an option to play free tournaments/practice games - in which you are not required to deposit any cash.

Also, since we have deposit limits in place - you may decide how much you want to deposit in a day or a month - and the option to set your deposit limits is with you. To set your deposit limits, please log in to your account and visit - My Account --> Add cash limits and set your limits as per choice - you can also set your limits to "zero".

You can additionally play Junglee Teen Patti on Junglee Teen Patti Application which can be downloaded from Playstore - however, the TeenPatti application would be completely different from Junglee Rummy.

For any further assistance, please contact us directly on +91-11-66481234 from Monday to Friday 10:00 AM to 7:00 PM. We will be happy to assist you further and Customer Service Champions will assist you at all times.

Regards,

Team Junglee Rummy
+91-11-66481234 (Mon-Fri 10:00 - 19:00)
[email protected]

pankaj1996

from Ahmedabad, Gujarat

Feb 13, 2018

Problem has been resolved

Junglee Rummy Customer Care's response, Feb 14, 2018

Verified Support

Dear Sir,

Thank you for acknowledgement.

Regards,

Team Junglee Rummy
+91-11-66481234 (Mon-Fri 10:00 - 19:00)
[email protected]

Naveen Kommalapati

from Visakhapatnam, Andhra Pradesh

Feb 15, 2018

Hi janigul.this is Naveen from hyd.my email I'd [protected]@gmail.com.i am also lose jungleerummy more than 35lakhs.they also blocked my account.am going to die.i have a appointment to tv9, and abn andrajothi to talk about this issue and going Delhi APBHAVan please mail ur losses and everything.i will escalate the issue.am ready to die.so my death helps someone

Junglee Rummy Customer Care's response, Feb 19, 2018

Verified Support

Dear Naveen,

We are very concerned about your safety and urge that you do not take any extreme steps for a Rummy game which is just a mode of entertainment.

All your posts on this forum are also responded. Junglee Rummy is committed to making Rummy a fun & entertainment experience, and hence urge all our customers to follow Responsible gaming policy given on the below link, at all times:

https://www.jungleerummy.com/responsiblegaming - This policy specifically request you to:

- Strike a balance in your daily life to check any form of addiction to rummy
- Consider rummy as a form of recreational game meant for entertainment
- Never prioritize rummy over other activities that impact your daily life
- Keep a track of the total time you spend while playing online rummy games
- Set a limit for loss in cash rummy games and stick yourself to it consistently
- Always play with a positive mindset and avoid playing in a distressed mood
- Never play to chase losses and stop playing it if you are on a losing spree

Please understand that you should only play to the extent you comfortably can, and in case it is becoming a priority over your daily routine & relationships you should immediately stop playing.

We have in fact implemented Pre-defined limit for maximum cash deposits to discourage any gaming obsession. All our customers may control and manage their deposits and set their daily/monthly limits themselves.

As a responsible gaming provider, we proactively locked your account as we felt that you were unable to control your urge of playing the game which is also evident on this complaint as you are not hesitant to put your and your family life at risk.

You are welcome to play as long as you know your limits towards the extent to which you can play. Your account was locked because we are concerned for your safety. We do in fact provide a safe, secure and fair skill gaming platform and hence our users continue to utilize our services to play fair entertaining skill rummy games.

Please understand that Rummy is a form of a recreational game meant only for entertainment and it should not at any point impact your daily life.

Again, we request you to be safe and take a complete break from gaming for some time. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.

Thank you for your time!

Team Junglee Rummy
+91-11-66481234 (Mon-Sat 10:00 AM to 7:00 PM)
Email: [email protected]

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Dear sir

Site is 100% fraud. I have lost in this site almost more than the lacs. Site having own player. You people can also observe by playing in this site. When u start to win 2-3 games 1-2 player leaves from the table and another player joins the game and start passing card to each other and u will start loosing.
I know how you have developed the site and how they will cheat us. Planning send a mail to prime minister, president to banned all rummy sites. Because it is wasting our time money.

Junglee rummy :kindly deposit my money in my jr account otherwise i am going to write to pmo.

Thanking your regards

Feb 14, 2018

Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2018

Junglee Rummy Customer Care's response Dear Sundar,

Greetings from Junglee Rummy.

We are really concerned about this and would like to categorically state that we do not have/employ site players and it is against our policy.Please be assured that you are playing against another individual just like yourself. We only give a platform for which, we charge a small fee.

We would further like to state that as a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills.Also, Junglee Rummy is RNG certified and you may find the certification on the link below:

https://www.jungleerummy.com/certification

Please understand that you have lost fairly while playing rummy games and the same cannot be refunded as the winnings are with your opponents. Rummy is a skill-based Game, and winning/ losing depends upon your game strategy and skills. Rummy is a game of skill and should only be played as a mode of entertainment. We request all our users to follow the responsible gaming policy at all times, which also specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree. Please refer to the below link for more details:-

https://www.jungleerummy.com/responsiblegaming.

As per the terms & conditions, you agreed to at the time of registration, you should follow the responsible gaming policy at all times. Also, as confirmed to you in our earlier conversation with us, you have lost fairly to your opponents. Since the winnings of the games are with your opponents – the same cannot be refunded to you.

You are prohibited from creating or using multiple user IDs for registering on the Website.We have already communicated to you over the email with us that post verification of your account it was observed that you are holding multiple accounts on our website which is against our terms & conditions mentioned on the below link:-

https://www.jungleerummy.com/termsofservice

As we have already informed on your registered email-id and the multiple complaints posted by you, we did lock your account as we observed that you did not follow the terms & conditions of our website. We hope that you understand that we take these matters very seriously. The company protocol to lock your account is ultimately in your best interest and we thank you for your cooperation. Additionally, our team had tried calling you to resolve your queries many times, however, could not get through. You are requested to give us a convenient time to speak to you along with your alternate contact number if any.

Thank you for your time.

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

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Hi

I have been playing in your site for quit some time, i found its not doing fair legality.
I observed that its a system driven game, which is set by your site. And i do not think its is fair.

I have many experience which i can prove and have saved in my computer to show the same.

I found its fully system driven set by the company

I will make sure this fraud thing will be stopped

Feb 14, 2018

Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2018

Junglee Rummy Customer Care's response Dear Puran,

Greetings from Junglee Rummy.

We are concerned you feel this way. As a leading Rummy site, we indeed take fairness of gameplay and wellbeing o[censored]sers, o[censored]tmost importance.

Firstly, we’d like to inform that On Junglee Rummy, we cannot set any cards i.e. there is no manual intervention in card distribution. We are RNG Certified and you may view our certification at this link:

https://www.jungleerummy.com/certification

Rummy is a game of skill and should only be played as a mode of entertainment. We request all our users to follow the responsible gaming policy at all times, which also specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree.

https://www.jungleerummy.com/responsiblegaming.

Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

You have mentioned in your email to us that you have incurred losses. As a responsible gaming service provider, we have taken a step further to ensure that you don't incur any further losses and locked your account permanently so that you cannot fund your account any further. Hope you understand that your wellbeing is utmost important for us and your account was locked for your safety.

Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future:

· Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

· Consider gameplay as a form of re-creation meant for entertainment.

· Keep track of the total time you spend while playing games and limit it.

· If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

· Always play with a positive mindset and avoid playing in a distressed mood.

· Never play to chase losses and stop playing it if you are on a losing spree.

We would also like to categorically state that we do not have/employ site players and it is against our policy. In Junglee Rummy website, you are playing against another individual just like yourself. We only give a platform for which, we charge a small fee.

As a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills which is evident with the fact that we do not let anyone play rummy games if they don't comply to the terms & conditions.

We had also sent you an email regarding the same on your registered Email ID.

Thank you for your time.

Regards,

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

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Address: Malappuram, Kerala, 679579

Dear admin,
I submitted four complaints against junglee rummy regarding their fraudulent activity. I haven't got a satisfactory response for any of the complaints. But now it is shown as resolved. How it happens? Last complaint i posted was about their terms and conditions issue. They are not asking us to agree to their terms and conditions. Also there is nothing as terms and conditions in their registration page. So how a new user know about their terms and conditions? They are doing their fraud activity here in consumer complaints forum also. They marked complaint as resolved without resolving. Please check the issue.

Feb 6, 2018

Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2018

Junglee Rummy Customer Care's response Dear Zainul,

Greetings from Junglee Rummy.

We have already informed on your registered email-id and the multiple complaints posted by you, that your account was locked as you failed to follow the terms & conditions of our website on the below link:

https://www.jungleerummy.com/termsofservice

The investigation report was also shared on your registered email id. As stated multiple times we take the fair play of Online Rummy on JungleeRummy very seriously and if we observe any customer not following the terms, as mentioned on our website - it will result in swift and serious action taken by JungleeRummy against the suspected user.

Please understand that even if you post multiple complaints - our response will remain the same.

Thank you for your time!

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Viahnu

from Bhopal, Madhya Pradesh

Jan 10, 2018

I have lost my money with out any reason inspite of winning one game, so I want to get this account closed and I have send the mail for more than 20 days I got worst response

Junglee Rummy Customer Care's response, Jan 30, 2018

Verified Support

Dear Vihanu,

Greetings from Junglee Rummy.

We'd like to inform that we are committed to resolving your complaints at all times. May we request you to send us an email to [email protected] from your registered email-id with your queries along with your complaint reference number as "c1822712" for us to be able to resolve your queries.

Alternatively, you may contact us directly on +91-11-66481234 from Monday to Friday 10:00 AM to 7:00 PM.

We will be happy to assist you further.

Regards,

Team Junglee Rummy
+91-11-66481234 (Mon-Fri 10:00 - 19:00)
[email protected]

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Address: New Delhi, Delhi

Website: www.jungleerummy.com

Earlier i posted a complaint on 19th december. I was suggested by junglee rummy support team manager mr. Dattu, that he will solve my problem and add some bonus amount in my account. He told me to mark resolved to the earlier complaint by giving the 4 points which i have cleared in earlier complaint. I have kept all the recordings of the calls which were done by me and mr. Dattu. But now they are ignoring to unblock my account and give me some refund amount.

I have lost huge amount of money and i know i cannot get anything refund because they will take all players money and will not refund anything, they will just keep false promises.

I only want to know their office address, so that any new player playing in their website can know that they are not cheating with innocent public.

I have noticed some of players playing 24 hours continuosly 2-3 days whenever we come online they are playing (All site players - shiftwise person changes but players remains same), now make your common sense how a individual can play 24 hours in a day.

Jan 30, 2018

Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2017

Junglee Rummy Customer Care's response Dear Surjit,

Greetings from Junglee Rummy.

We'd like to inform that our support team did get in touch with you in order to understand your concerns you posted in your earlier complaint, however, since your account is locked - bonus cannot be credited to your account.

Your account got locked as you failed to comply with our "Terms of Service - fair play policy" which you agreed to at the time of registration given on the below link:
https://www.jungleerummy.com/termsofservice

Rummy can be played with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy and to prevent any form of Fraud & in-game Collusion all user actions all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Since we take the fair play of Online Rummy on JungleeRummy very seriously and provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games, your account cannot be unlocked and hence, you are not eligible for a refund.

When you lose a game of Rummy, you lose it to another skilled user like yourself, and when you are winning/losing games intentionally and with a team effort, you are entitled to pay the cost of damages to the company and are not eligible for any refund.

Also, as you have already agreed in your email that you had sent to us from your registered email id that you failed to comply with our fair play policy, please understand that these complaints will not help reactivation of your account as Junglee Rummy is committed to all customers to give them a fair and safe environment to play cash rummy games.

We would like to categorically state that we do not have/employ site players and it is against our policy. In Junglee Rummy website, you are playing against another individual just like yourself. We only give a platform for which, we charge a small fee.

As a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills which is evident with the fact that we do not let anyone play rummy games if they don't comply to the terms & conditions.

Thank you for your time & patronage!

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Allah Angel

from Badagara, Kerala

Jan 3, 2018

Dear surjith,

This website should be banned immediately. Otherwise more people will get cheated and will loss their lives. I am planning to write a letter to the prime minister regarding the same. I got support from many of my friends.
and I have contact with many political leaders. This is already banned in Telengana due to protest as a result of suicide. If this not banned urgently, more suicide will happen. I[censored] would like to support, send your complaint about this website with signature to my id [protected]@gmail.com

Junglee Rummy Customer Care's response, Jan 30, 2018

Verified Support

Dear Zainul,

Greetings from Junglee Rummy.

As we have already informed on your registered email-id and the multiple complaints posted by you, we did lock your account as we observed that you did not follow the terms & conditions of our website. The investigation report has also been shared with you.

Rummy can be played with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy and to prevent any form of Fraud & in-game Collusion all user actions are monitored and recorded as mentioned above.

You rightly said, that you registered through our exclusive offer "Free25", which was valid till you were a "non-depositing user". Once, you started playing cash rummy games, the terms of service of the website automatically get implied.

Again, we take the fair play of Online Rummy on JungleeRummy very seriously and if we observe any user not following the terms, as mentioned on our website - shall result in swift and serious action taken by JungleeRummy against the suspected user.

We also tried to contact you multiple times on your registered mobile number, however, could not get through. You may share your alternate contact number so that our team can get in touch with you and explain the same details. Alternatively, you may also call us on +91-11-66481234 from Monday to Saturday 10:00 AM to 7:00 PM.

Thank you for your time!

Team Junglee Rummy
+91-11-66481234 (Mon-Sat 10:00 AM to 7:00 PM)
Email: [email protected]

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Address: New Delhi, Delhi, 110027

Website: www.jungleerummy.com

Hello,
As I said in my previous complaint, still I am in critical situation... We should ban this cheaters... I have collected many contacts and spoke with them, they were also lost their money in this fraud company... They are ready to do anything against this money looting website ( www.jungleerummy.com ) ... Also one of my friend in media, I have consulted with him. Also one of my relation know a minister, and he got an appointment for us... We are going to meet the minister and will tell about this cheaters.

Jan 30, 2018

Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

Junglee Rummy Customer Care's response Dear Harikrishnan,

Greetings from Junglee Rummy.

We are concerned about your situation and as informed on your previous complaint your account was locked because we were concerned for your safety.

You already understand that Rummy is a game of skill and should only be played as a mode of entertainment. We request all our users to follow the responsible gaming policy at all times, which also specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree.

https://www.jungleerummy.com/responsiblegaming.

Junglee Rummy is one of the leading Rummy websites and we take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Since we provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games which is evident on this platform as our complaint resolution is at 96%.

Junglee Games exists for its users. We are present to support our users and provide our users entertainment with our games.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

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This is not the first time i am complaining about this website. This website has spoiled my life and carrier and lost family friends and everyone. I have been playing on this website for more than 5 year. Recently i requested to add some bonus after that i was checking with them on chat and simply they blocked my account after that they were telling stupid reasons.. Now i am mentally and exhausted. I lost my job and family and friends and not able to concentrate on anything. Feeling depressed. For the last few days, i have even not slept well. All because of this website. I have deposited more here 1, 23, 98500 on this website. This website is no doubt only a harm to the society. I am sure more people will get their life spoiled... Please some one take action on this site immediately and help me and other customers to get back their money whatever they lost here really this would be impacting on carrier and family and etc. Now i dont no about my situation they were saying that we will not be able to unlock ur account if they were unable to unlock my account please ask them to return my money whatever i deposited here. Now i lost my job because of this site with this site i lost carrier and family friends and everyone today i am alone getting frustration. Please some one help on this i would be thinking to proceed with media and political way to ban this site and i have some contacts in media and politics also. Please suggest me now i have only one option to die my self at least then government will realize and ban all rummy sites it would be useful for other peoples. Hope will some one respond and help me on this

Dec 21, 2017

Complaint marked as Resolved

issue has been resolved Account manager Mr Dattu, he has been added bonus thanks for your support

Junglee Rummy customer support has been notified about the posted complaint.

Dec 21, 2017

Updated by శ్రీకాంత్ రెడ్డి when i was in frustration given this complaint and now they have been added bonus and issue has been resolved and this was my error of judgement.

Dec 21, 2017

Updated by శ్రీకాంత్ రెడ్డి i was in frustration given this complaint and now after speaking with Mr Dattu issue has been resolved and this was my error of judgement .

Verified Support

Dec 22, 2017

Junglee Rummy Customer Care's response Dear Srikant,

Thank you for marking this complaint resolved. As we already informed you, the amount credited to your account was a part of our ongoing festive promotions and not related to this complaint.

Your account was locked because we were concerned for your safety.We do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

Your account was unlocked basis the confirmation received from you where you agreed that you will play skill Rummy only for entertainment, and you understand our Responsible gaming policies.

Also, as discussed, we reduced your daily and monthly limits of deposits so that you don't end up playing beyond your means.

As a Responsible Skill Rummy games Website, we will always ensure that all our customers play only for skill games entertainment to the extent they comfortably can. This is why we've implemented responsible gaming features such as deposit limits that all players can control.

Even professionals who have mastered this game of skills know when to play, drop and leave the table, so play responsibly as outlined below.

Once again, here's our Responsible Gaming Policy, which you agreed to at the time of registration:

Strike a balance in your daily life to check any form of addiction to rummy.
Consider rummy as a form of a recreational game meant for entertainment.
Never prioritize rummy over other activities that impact your daily life.
Keep a track of the total time you spend while playing online rummy games.
Set a limit for loss in cash rummy games and stick yourself to it consistently.
Always play with a positive mindset and avoid playing in a distressed mood.
Never play to chase losses and stop playing it if you are on a losing spree.

As already stated in our responsible gaming policy above, you shouldn't play Rummy when you are distressed. Rummy is only for skill gaming entertainment.

As you now understand, when you lose a game of Rummy, you lose it to another skilled user like yourself, and hence there can be no refund.
You are welcome to play as long as you know your limits towards the extent to which you can play.

Junglee Games exists for its users. We are present to support our users and provide our user's skill gaming entertainment. However, we cannot go beyond the scope of providing skill gaming entertainment. We'll support our users always to the extent possible but our limit is within our operations as a skill games entertainment services provider.

As you have agreed that it was your error in judgment, we hope going forward you will follow the responsible gaming policy implemented on the website for everyone.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

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Surjitsingh Nagpal

from Vadodara, Gujarat

Dec 21, 2017

You are absolutely right. lets all come up together and raise a complaint, so that Indian Prime Minister narendra modi can realise about the situation and handle this type of solution to save many lives & money of young India.

I have also submited a complaint, but no 1 is looking at it. I called junglee rummy site to provide their office address on Monday (18th Dec) afternoon 4 times, But their executive said we cannot provide it. He told me that Manager will call by the end of the day. But I received his call day after in the evening. He told me he will check the matter with their team and will call tomorrow, but what was then everyone knows. No call from Junglee rummy.

My mailid [protected]@gmail.com

I request all players who are suffering from this site, lets meet all and make a mission to save others life. "CHALO DEHLI"

Junglee Rummy Customer Care's response, Jan 30, 2018

Verified Support

Dear Surjit,

Greetings from Junglee Rummy.

We'd like to inform that our support team did get in touch with you in order to understand your concerns you posted in your earlier complaint, however, since your account is locked - bonus cannot be credited to your account.

Your account got locked as you failed to comply with our "Terms of Service - fair play policy" which you agreed to at the time of registration given on the below link:
https://www.jungleerummy.com/termsofservice

Rummy can be played with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy and to prevent any form of Fraud & in-game Collusion all user actions all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Since we take the fair play of Online Rummy on JungleeRummy very seriously and provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games, your account cannot be unlocked and hence, you are not eligible for a refund.

When you lose a game of Rummy, you lose it to another skilled user like yourself, and when you are winning/losing games intentionally and with a team effort, you are entitled to pay the cost of damages to the company and are not eligible for any refund.

Also, as you have already agreed in your email that you had sent to us from your registered email id that you failed to comply with our fair play policy, please understand that these complaints will not help reactivation of your account as Junglee Rummy is committed to all customers to give them a fair and safe environment to play cash rummy games.

We would like to categorically state that we do not have/employ site players and it is against our policy. In Junglee Rummy website, you are playing against another individual just like yourself. We only give a platform for which, we charge a small fee.

As a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills which is evident with the fact that we do not let anyone play rummy games if they don't comply to the terms & conditions.

Thank you for your time & patronage!

శ

శ్రీకాంత్ రెడ్డి

Dec 21, 2017

issue has been resolved please ignore and i get support from site thanks

శ

శ్రీకాంత్ రెడ్డి

Dec 21, 2017

issue has been resolved by account manager Mr Dattu, Thanks for your support

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Address: New Delhi, Delhi, 390009

Website: www.jungleerummy.com

I am playing rummy on junglee rummy site for more than 3-4 years. And till now i have lost round about 40 lakhs. I have taken mortage loan from my fathers property of 18.5 lakhs, have utilized all credit cards round about 6 lakhs. Have taken personal loan of 8 lakhs. And taken money on interest from my friends about 13 lakhs. Every month i have to make payment of 1.5 lakhs. It is hard to pay still i was able to manage from here and there. Due to depression earlier 1 year ago, i left my home (Because of rummy loss) and was committing suicide but some how my parents got to me and survived me. Otherwise it would have become a police case.

Now i have nothing with me all my savings and property are gone. I have lost all my parents savings to junglee rummy site. Now i have nothing to loose. I called their callcenter number and asked me to provide their office address at delhi, but they ignored.

If i am playing cheating games i would have made a huge money and i would have purchased a bungalow, a luxury car. But now its opposite, here i am loosing my money because there are some site players playing in this site and winning 80 % of games. This system is not made for genuine players. This site is complete money making machine from all players.

I need help, i want to get some of my lost money back and stop playing in jungleerummy for lifetime. Otherwise i am ready to come to the court (Kindly help me to provide jungleerummy office address) and lets make this an issue where every media should know.

My emailid is [protected]@gmail.com. Kindly help me out.

Dec 26, 2017

Complaint marked as Resolved

I am happy with the coaching given to me by Junglee rummy support team and I am marking the complaint as resolved. It was my error of judgement and I will never attempt to do anything to my life. All money I have mentioned and lost was not factful. I understand response of gaming policy of Junglee rummy and make sure that in future I will deposit and play to the limit within I am comfortable and I always follow the terms and service of Junglee rummy.

Junglee Rummy customer support has been notified about the posted complaint.

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bvr11111

from Warangal, Andhra Pradesh

Dec 28, 2017

Today night my account was locked, user id is "bvr11111" i want to know the perfect reason, i have 2000 rupees in my account. Please reactivate my account to with draw of money .

Thank you

Junglee Rummy Customer Care's response, Jan 30, 2018

Verified Support

Dear Vijender,

Greetings from Junglee Rummy.

We'd like to inform that as per your conversation with our support team through your registered email-id your queries were resolved.

Since you were playing from a territory which restricts you to play cash rummy games, we had initiated a refund of your payment of Rs. 2000 to your source account.

For further queries, you may also contact us on +91-11-66481234 between Monday to Friday (10:30 AM to 7:00 PM)

Thank you for your time and patronage.

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Address: Malappuram, Kerala, 679579

Website: www.jungleerummy.com

Jungleerummy.com blocked my account and took my account balance of around rs.9500. The reason their support team given was as below.

"your account was locked and funds were confiscated as per the"fair play policy"which is detailed in our terms & conditions you agreed to at the time of registration. Link:- https://www.jungleerummy.com/termsofservice
"

But i have not agreed to their terms and conditions while registering. There is no such clause in their registration page as "by joining this website, you agree to terms and conditions". Please find the screenshot of entire registration page in attachment. Even their terms and conditions only saying about the offer free 25.
Even after registering before playing cash games, they are not asking us to agree to their terms and conditions. Most website ask for this.
So kindly check the issue. First of all, i have not played fraud. Now i am talking about their terms and conditions issue just for getting justice for me. Hope you find everything in order.

+3 photos

Jan 18, 2018

Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2017

Junglee Rummy Customer Care's response Dear Zainul,

Greetings from Junglee Rummy.

As we have already informed on your registered email-id and the multiple complaints posted by you, we did lock your account as we observed that you did not follow the terms & conditions of our website. The investigation report has also been shared with you.

Rummy can be played with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy and to prevent any form of Fraud & in-game Collusion all user actions are monitored and recorded as mentioned above.

You rightly said, that you registered through our exclusive offer "Free25", which was valid till you were a "non-depositing user". Once, you started playing cash rummy games, the terms of service of the website automatically get implied.

Again, we take the fair play of Online Rummy on JungleeRummy very seriously and if we observe any user not following the terms, as mentioned on our website - shall result in swift and serious action taken by JungleeRummy against the suspected user.

We also tried to contact you multiple times on your registered mobile number, however, could not get through. You may share your alternate contact number so that our team can get in touch with you and explain the same details. Alternatively, you may also call us on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Dec 20, 2017

Updated by Allah Angel I don't want to talk over phone. This is not a silly matter to be solved over phone. You can contact me via my registered mail ID.

How can you say that rules and regulations automatically get implied? At least you should have put a clause in your registration page as " by joining this website you agree to our terms and conditions mentioned in link www.jungleerummy.com/termsofservice "
But you haven't done that. Or " by playing cash games, terms and conditions get automatically implied" . Nothing has mentioned in your registration page. Then how do a new user get to know of your terms and conditions? I am an accounts manager. Don't teach me about legal transactions. This is a big mistake from your side.
I need justice on this case.

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Address: Warangal, Andhra Pradesh, 505497

My account was locked on before of three weeks ago, user id is "bvr11111" i want to know the perfect reason, i have 2000 rupees in my account.i have getting call from your comany, he was said please upload your identification . Now iam attaching my adhar for your verification purpose. please reactivate my account to play the game for long and good relation ship.

Thank you

+1 photos

Jan 8, 2018

Complaint marked as Resolved

i have getting a call back from jungles rummy forum and they are said my problem is to be solved with in two days, thank you for responding my complaint

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2018

Junglee Rummy Customer Care's response Dear Vijender,

Greetings from Junglee Rummy.

Thank you for marking the complaint resolved.

Please be informed that an intimation email was sent to you when your account was locked. We observed that you may have been playing from an Internet connection, whose IP address belongs to Telangana district.

Unfortunately, as per recent changes to the Telangana gaming act, the state has decided to not allow online Rummy for cash to be played by residents of Telangana. In compliance with the ordinance, we have made changes to our services and have stopped offering online rummy games for cash in Telangana. Hence you will not be able to play any cash games.

Also as observed, your Name on the Adhaar card (attached to this query) and your name as per our records is different, hence the document cannot be considered as your address proof.

As you have already confirmed that you have got a call back from our team. Since we respect the privacy of personal information of all our customers, hence, we would not discuss your account on a public forum.

Hope you understand and will appreciate our concern for your privacy. Going forward in case you have any queries you may get in touch with us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

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Sundar -Mehta

from Delhi, Delhi

Jan 16, 2018

I have lost about 25000 on this fake website. They have their own players

Junglee Rummy Customer Care's response, Jan 30, 2018

Verified Support

Dear Sundar,

Greetings from Junglee Rummy.

We are really concerned about this and would like to categorically state that we do not have/employ site players and it is against our policy.Please be assured that you are playing against another individual just like yourself. We only give a platform for which, we charge a small fee.

We would further like to state that as a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills.Also, Junglee Rummy is RNG certified and you may find the certification on the link below:

https://www.jungleerummy.com/certification

As per the terms & conditions, you agreed to at the time of registration, you should follow the responsible gaming policy at all times. Also, as confirmed to you in our earlier conversation with us, you have lost fairly to your opponents. Since the winnings of the games are with your opponents – the same cannot be refunded to you.

You are prohibited from creating or using multiple user IDs for registering on the Website.We have already communicated to you over the email with us that post verification of your account it was observed that you are holding multiple accounts on our website which is against our terms & conditions mentioned on the below link:-

https://www.jungleerummy.com/termsofservice

Thank you for your time.

Team Junglee Rummy
+91-11-66481234 (Mon-Sat 10:00 AM to 7:00 PM)
Email: [email protected]

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Address: Malappuram, Kerala, 679579

To the kind attention of consumercomplaints.in, admin,
My name is zainul abid v p, working as accounts manager in a company. I have posted a complaint against jungleerummy.com before two weeks. I have not received a satisfactory response from the jungleerummy.com. They are fabricating false evidences in the name of risk management team saying that i am a fraud player. And they took my winning amount of rs.9500 and locked my account. So kindly check the issue and advice me what to do next. If this harm the customers, is there any way to block this website all india?

Jan 18, 2018

Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2017

Junglee Rummy Customer Care's response Dear Zainul,

Greetings from Junglee Rummy.

We would like to inform that all your complaints posted on this forum and emails sent to our risk management team have been responded to with the details of your activities.

Please understand that Junglee Rummy is one of the leading websites and since we maintain logs of all your activities there is nothing that we can change manually. Hence, there is nothing that can be fabricated by us.

In fact, the details of the games in which you did not follow the terms & conditions of our website have already been shared with you on your registered email id.

Your account was locked and funds were confiscated as per the "Fair Play Policy" which is detailed in our terms & conditions you agreed to at the time of registration. Link:- https://www.jungleerummy.com/termsofservice

As of now as informed to you on your email, we will not be in a position to unlock your account or refund the balance as we take the fair play of Online Rummy on JungleeRummy very seriously.

Any detection of breach of our Fair Play policy, such as and not limited to, fraudulent deposits under a stolen identity or collusion in gameplay, shall result in swift and serious action taken by JungleeRummy against the suspected user, as detailed in the section below entitled Breach and Consequences.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Dec 06, 2017

Updated by Allah Angel In this reply it states
"Your account was locked and funds were confiscated as per the "Fair Play Policy" which is detailed in our terms & conditions you agreed to at the time of registration. Link:- https://www.jungleerummy.com/termsofservice
"

But I have not agreed to their terms and conditions while registering. There is no such clause in their registration page as "by joining this website, you agree to terms and conditions". Please find the screenshot of entire registration page in attachment. Even their terms and conditions only saying about the offer free 25.
Even after registering before playing cash games, they are not asking us to agree to their terms and conditions. Most website ask for this.
So kindly check the issue. First of all, I have not played fraud. Now I am talking about their terms and conditions issue just for getting justice for me. Hope you find everything in order.

Verified Support

Dec 18, 2017

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rajacen

from Chennai, Tamil Nadu

Dec 8, 2017

Bro I will support you bro this is fraud site they just loofting our money and give salary to employees I am also faced the problem I placed withdrawal they put pending and ask pan card I submitted then ask my bank passbook I submitted again they ash deposit proof I told him I don't add cash via my bank account because Last time I rejected loan in bank because of adding cash In junglee rummy so I give my area Internet centre card they told OK no issues submit Paytm passbook only we will process the withdrawal after so many efforts I get the Paytm passbook from that vendor and submitted to junglee rummy now again they ask need source of deposit proof of Paytm account really I don't know how they are doing like this. Please try to publish all the social media I will support you

Regards
User name saravananna

Junglee Rummy Customer Care's response, Dec 18, 2017

Verified Support

Dear Saravanan,

Greetings from Junglee Rummy.

We understand your concerns, however, every website has their own terms of service. Our terms are informed to you before registration on the link - https://www.jungleerummy.com/termsofservice - which specifies that we may request you to send us your deposit proofs if necessary.

The proofs you had submitted were not in line with our terms of service hence, our risk management team had given you the specific requirement in the first email sent on your registered email id. Also, we tried getting in touch with you multiple times, however, due to time crunch at your end, the communication given to you over the email could not be discussed verbally.

Please note that we are a leading rummy website, and your funds are only locked in your account till we get the required proofs, and your funds cannot be used for any other purpose. As you are already aware and mentioned in our terms of service, it is very important for us to understand the source of deposits into your account which helps to give a safe environment to all our customers.

As of now, since you had submitted the authentic deposit proofs - your withdrawal got processed on December 14th, 2017.

For further assistance, you may also call us on +91-11-66481234 from Monday to Saturday 10:00 AM to 7:00 PM.

Thank you for your time!

Team Junglee Rummy
+91-11-66481234 (Mon-Sat 10:00 AM to 7:00 PM)
Email: [email protected]

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Website: jungleerummy.com

I played more than 8 months and i lost 70+ thousand... They are very intelligent guys when you deposited some money that time you can able to win to cover you and change you as addict to play more and more.. But finally you lose everything. I have 10+ exp in s/w industry so i studied that what they really doing. They will lose our energy, time and money and all. I strongly recommend you guys dont play with any online rummy companies. No one run as genuine.

Dec 11, 2017

Complaint marked as Resolved

Its not resolved. but marked as resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2017

Junglee Rummy Customer Care's response Dear Rajasekar,

Greetings from Junglee Rummy.

We are concerned you feel this way, however, Rummy is a social game and should only be played for entertainment. Please understand that you can anytime switch to free games & tournaments if you feel you are losing too much.

In fact, the terms & conditions you agreed to at the time of registration, you should always follow the responsible gaming policy which specifies that you should never play to chase losses and stop playing it if you are in a losing spree.

Winning and losing is entirely upon the user's skill and strategy in a game and Junglee Rummy is in no way or manner involved in any game. We stress again that Rummy should only be played for entertainment and as such we are not going to let the user play as he's clearly not playing for entertainment.

Again, if we were running an operation that defied our commitment to provide a safe, secure, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

Additionally, our team tried calling you to resolve your queries, however, could not get through. You are requested to give us a convenient time to speak to you along with your alternate contact number if any. Your association with our website is valuable for us.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Dec 06, 2017

Updated by rajaseekar Hello, I am not a beggar like you guys. i know very well about your technical thief group... many players are playing from your own employees. hey.. i dont want to argument with you worst people.. you guys always telling same things... we expect something but you guys are cheating... is it good business? ###.. i will post your services and fraud things to many social media groups and post articles.. etc.. regularly... i will make awareness other people to save them..

wait.. i will show you who am I?

Note: I tel you one user about your fraud company. whenever vijaysha(user name) plays with me i will loose that game even i have good cards... mANY TIMEs i lost my money(blood) like this your own users...

will see.. Dont CALL TO my no... I cant able to see your calls on my mobile.. getting more irritation whenever i getting your calls..

Dec 11, 2017

Updated by rajaseekar Hello, How you marked as resolved?

Verified Support

Dec 15, 2017

Junglee Rummy Customer Care's response Dear Rajasekar,

Greetings from Junglee Rummy.

We are really concerned about this and would like to categorically state that we do not have/employ site players and it is against our policy. Junglee Rummy is a leading rummy website and we take fair-play on our site very seriously.

Please be assured that you are playing against another individual just like yourself.

We would further like to state that as a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills. In case you feel a customer is not following our terms & conditions, you may report the games & usernames to us and we will get back to you with the investigation report.

Also, we'd like to inform that as we are RNG certified there is no manual intervention in card distribution. If you are loosing against a player that only means he is able to strategize his games better. We always request our customers to follow the responsible gaming policy which specifies that you should never play to chase losses and stop playing it if you are on a losing spree. That is why we give all our players the option of free games and tournaments.

Further, we did forward your request to investigate the user "vijaysha" and found he is playing fair games. Again, we would reiterate that there is no manual intervention in card distribution as we are RNG certified - https://www.jungleerummy.com/certification

Additionally, we would request you to kindly share your contact details in case you wish to speak to us. Otherwise, we will abide by your request not to contact you regarding the same.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

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rajaseekar

from Bengaluru, Karnataka

Dec 15, 2017

I know you guys always keeping readymade answers for all our questions... Lets see...

Junglee Rummy Customer Care's response, Jan 30, 2018

Verified Support

Dear Rajasekar,

Greetings from Junglee Rummy.

We have tried and responded to all your queries and questions and this is the best we could do to respond word by word to all your questions.

Additionally, we would request you to kindly share your contact details in case you wish to speak to us. Otherwise, we will abide by your request not to contact you regarding the same.

Thank you for your time!

Team Junglee Rummy
+91-11-66481234 (Mon-Sat 10:00 AM to 7:00 PM)
Email: [email protected]

mathan saran1984

from Chennai, Tamil Nadu

Dec 16, 2017

Five stars I agree raja se kar statement

Junglee Rummy Customer Care's response, Jan 30, 2018

Verified Support

Dear Mathan,

Greetings from Junglee Rummy.

We request you to share your queries with us so that we can try and resolve them to your satisfaction. You may either send us an email to [email protected] or contact us on +91-11-66481234 from Monday to Saturday 10:00 AM to 7:00 PM.

Thank you for your time!

Team Junglee Rummy
+91-11-66481234 (Mon-Sat 10:00 AM to 7:00 PM)
Email: [email protected]

ajithajith1

from Bhuvanagiri, Tamil Nadu

Dec 20, 2017

Hello mu name is ajithkumar my Kindle rummy account is locked in yesterday iam won 200 hundred ruppes my account user id " AJITHAJITH1" VERIFY U RELESE the account imidietly ok thank u

Junglee Rummy Customer Care's response, Jan 30, 2018

Verified Support

Dear Ajith,

Greetings from Junglee Rummy.

We understand your concerns, however, as informed to you on your registered email-id, your account got locked as you created multiple accounts on our website which is against our terms of service you agreed to at the time of registration mentioned on the below link:

https://www.jungleerummy.com/termsofservice

For further queries, you may respond to that email or alternatively contact us on +91-11-66481234 between Monday to Friday (10:00 AM to 7:00 PM).

Thank you for your time

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Address: New Delhi, Delhi, 110027

Website: www.jungleerummy.com

Dear consumer complain

My user id in junglee rummy saravananna

My name is saravanan from tamil nadu i played junglee rummy past 2 years now a days i am not satisfied with the service when ever i placed withdrawal request every time they and my id proof and bank statement already 3 time i submitted now again they ask the same now i have doubt about the company is they have any chance to misuse my id and bank statement. Kindly do the needful

My old junglee rummy complaint number 170430 & 126629

Jan 18, 2018

Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

Junglee Rummy Customer Care's response Dear Saravanan,

Greetings from Junglee Rummy.

We understand your concerns, however, since you are playing with Junglee Rummy since 2 years you must be aware of our robust risk management process which ensures that all customer accounts are verified.

We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Hence, when you place a withdrawal request our team checks the deposits and games played by you and request documents for verification if required. Your account came under verification again as you placed a withdrawal request immediately after depositing funds which is against our "Deposit & Withdrawal policy" given on the link - https://www.jungleerummy.com/termsofservice

As observed you are already in touch with our risk management team on email and have given your acceptance to cancel your withdrawal request.

Any detection of breach of our Fair Play policy, such as and not limited to, fraudulent deposits under a stolen identity or collusion in gameplay, shall result in swift and serious action taken by JungleeRummy against the suspected user, as detailed in the section below entitled Breach and Consequences.

Please understand that all verification measures are taken to ensure we give all our players a safe & fair environment to enjoy their favorite cash rummy games without worrying.

We request you to extend your support in keeping Junglee Rummy Fair for all our players.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Dec 02, 2017

Updated by rajacen other sites like rummy circle rummy passion are not like this henceforth I don't play and add cash in junglee rummy

Dec 07, 2017

Updated by rajacen I submitted all the required proofs but till they have not process my withdrawal

Dec 08, 2017

Updated by rajacen this is fraud site they just loofting our money and give salary to employees I am also faced the problem I placed withdrawal they put pending and ask pan card I submitted then ask my bank passbook I submitted again they ash deposit proof I told him I don't add cash via my bank account because Last time I rejected loan in bank because of adding cash In junglee rummy so I give my area Internet centre card they told OK no issues submit Paytm passbook only we will process the withdrawal after so many efforts I get the Paytm passbook from that vendor and submitted to junglee rummy now again they ask need source of deposit proof of Paytm account really I don't know how they are doing like this. Please try to publish all the social media I will support you

Verified Support

Dec 18, 2017

Junglee Rummy Customer Care's response Dear Saravanan,

Greetings from Junglee Rummy.

We understand your concerns, however, every website has their own terms of service. Our terms are informed to you before registration on the link - https://www.jungleerummy.com/termsofservice - which specifies that we may request you to send us your deposit proofs if necessary.

The proofs you had submitted were not in line with our terms of service hence, our risk management team had given you the specific requirement in the first email sent on your registered email id. Also, we tried getting in touch with you multiple times, however, due to time crunch at your end, the communication given to you over the email could not be discussed verbally.

Please note that we are a leading rummy website, and your funds are only locked in your account till we get the required proofs, and your funds cannot be used for any other purpose. As you are already aware and mentioned in our terms of service, it is very important for us to understand the source of deposits into your account which helps to give a safe environment to all our customers.

As of now, since you had submitted the authentic deposit proofs - your withdrawal got processed on December 14th, 2017.

For further assistance, you may also call us on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

View replies

bvr11111

from Warangal, Andhra Pradesh

Dec 18, 2017

Today night my account was locked, user id is "bvr11111" i want to know the perfect reason, i have 2000 rupees in my account. Please reactivate my account to with draw of money .

Thank you

Junglee Rummy Customer Care's response, Dec 18, 2017

Verified Support

Dear Vijender,

Greetings from Junglee Rummy.

We understand your concerns, however, as observed our team got in touch with you over the phone post locking your account and you had informed us that you are from Telangana State.

As per recent changes to the Telangana gaming act, the state has decided to not allow online Rummy for cash to be played by residents of Telangana. In compliance with the ordinance, we have made changes to our services and have stopped offering online rummy games for cash in Telangana.

In case you are playing from a location outside Telangana, then you are requested to send us the below documents to verify your KYC on our email id [email protected].

1. ID Proof (PAN Card/Adhaar Card/Passport/Driving Licence/Voter-ID)

2. Address Proof (Adhaar Card/ Telephone Bill/Passport/Adhaar Card/Voters Card/Electricity Bill)

By sending the above documents you also agree that you will not be depositing funds from or withdrawing funds to a bank account which is in a state where cash rummy games are restricted.

In case you are from Telangana, you may raise a request for refunding your account balance into your source account. For that, you may send us an email on [email protected].

For further queries, you may also contact us on +91-11-66481234 between Monday to Friday (10:30 AM to 7:00 PM).

Thank you for your time.

Regards

Team Junglee Rummy
+91-11-66481234 (Mon-Fri 10:00 - 19:00)
[email protected]

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Address: 110027

Website: www.jungleerummy.com

Dear editor

Hi everyone this is santhosh from chennai each and every time when ever i placed withdraw request on junglee rummy they just put under verification my withdrawal and take 3 to 5 days to process my withdrawal request.in this reason few months i don't play junglee rummy today i placed withdrawal request they just put on under verification. Hence you are kindly look into this and do the needful.

Regards
User id: cskl

Nov 29, 2017

Complaint marked as Resolved

Processed

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

Junglee Rummy Customer Care's response Dear Santhosh,

Greetings from Junglee Rummy.

We understand your concerns, however, since you are actively playing with Junglee Rummy you must be aware of our robust risk management process which ensures that all customer accounts are verified for your account safety.

We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Hence, when you place a withdrawal request our team checks the deposits and games played by you and process your requests within the stipulated timelines.

As mentioned on our website we process your withdrawal request within 24 working hours - and we ensure that we meet all our timelines. We observed that your withdrawal request came under verification on 28th November and as verified and confirmed by you, your withdrawal was processed on 29th November.

Also, as checked all your earlier requests were also processed within 24 working hours.

Please understand that all verification measures are taken to ensure we give all our players a safe & fair environment to enjoy their favorite cash rummy games without worrying.

We request you to extend your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time and resolving the complaint.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

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Address: Malappuram, Kerala, 679579

Website: www.jungleerummy.com

This is second time i am complaining about this website. This website has spoiled my life. I have been playing on this website for more than one year. Recently i made a withdrawal request. They rejected it and blocked my account by saying that i violated terms and conditions. Now i am mentally exhausted. I cannot concentrate on my job or anything. Feeling depressed. For the last few days, i have even not slept well. All because of this website. I have deposited more than rs.60000 on this website. This website is no doubt only a harm to the society. I am sure more people will get their life spoiled by playing on this website. All the savings money will be gone to the hands of website
So dear friends, don't play on this website. They give many offers for joining. But don't get trapped. Don't spoil your life. This is my request.

Dec 25, 2017

Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

Junglee Rummy Customer Care's response Dear Zainul,

Greetings from Junglee Rummy.

We'd like to inform that we have responded to your earlier complaint as well which was posted on November 16th.

We understand your concerns, however, we did not see this emotional turmoil coming earlier. Had you informed us earlier that you are going under depression on playing rummy games - we would have blocked your account much before.

As per your conversation with our risk management team on your registered email id, your withdrawal request was rejected, your account was permanently blocked and your funds were confiscated because you failed to follow our terms & conditions which you agreed to at the time of registration given on the below link:

https://www.jungleerummy.com/termsofservice

You have agreed that you are going through depression and addicted to the game hence we suggest that you take a break from playing Rummy. As of now seeing your emotional state and the fact that you failed to follow our terms & conditions, your account will remain locked.

Please understand that we take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.

You did deposit an X amount of funds, however as observed you have withdrawn almost 2x of your deposit, hence you have not lost anything to our website, you have only gained through playing rummy games. The exact amount of deposits & withdrawals cannot be quoted on a public forum as we respect confidential information of our customers and do not disclose any personal & financial details publically.

We do take out promotional offers for joining the website for all customers, however, joining the website and playing cash rummy games is on the will of the customer who is registering with us.

Once again, Rummy is played only for entertainment but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy and to prevent any form of Fraud & in-game Collusion all user actions are monitored and recorded. Any detection of a breach of our Fair Play policy, such as and not limited to, fraudulent deposits under a stolen identity or collusion in gameplay, shall result in swift and serious action taken by JungleeRummy against the suspected customer.

Thank you for time!

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

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Address: Malappuram, Kerala, 679579

Website: Junglee rummy

Hi, my name is zainul abid working as accounts manager.

I think this is a fraud website. I have been playing on this website for more than one year. I made a withdrawal request of rs.2800 on 13/11/2017. But they didn't give the withdrawal money and send me a mail that i am a fraud player. Copy of mail is below. This website should be banned all over india. Otherwise more person will get cheated. Day before yesterday, i deposited rs.1500 and yesterday i won around rs.850 in a tournament of entry fee rs.50. All these money now are in their hands.
Also i have lost a lot of money due to their server disconnection problem. When i complained this, they told me it's my internet connectivity problem. But at that time i am able to browse other websites and also their lobby. The problem is with their game table server. Every player got disconnected at that game table. But they never refunded any money in that case.

Here is their new trick to loot my winnings.. I don't even remember the name of the user mentioned below.

Junglee rummy support - aniket replied:
Dear zainul abid,

The following is a formal notice to you from our risk management team:

Your junglee rummy account will be locked on the account of fraud committed by you.

During our investigation, we went through all your game logs and noticed an increased number of games played by a user having a nickname “jaganmohan2”.in some of those games, it was noticed that you and the other user were intentionally losing to each other. You engaged in serious fraud by committing money laundering. As per our terms and conditions, fraudulently laundering the money to one single account is a serious violation and susceptible to investigation and necessary action.

Your junglee rummy account will be locked and account balance will be frozen. Our risk management team has collected complete records of your fraudulent gameplay and your fraud activity report is ready to be submitted to the authorities for necessary action and recovery of the cost of damages incurred by the company due to your fraudulent activity.

If you agree to commit this fraud, and further agree to not repeat this activity, we may choose not to take any action or apply the cost of damages.

We’re offering you a fair chance at accepting your mistake and contributing towards making junglee rummy safe and secure.

Let us know how you would like us to proceed.

Thanks & regards,
Support team
Jungleerummy.com

I will seek legal advice soon and see if i can block this website forever.

Dec 28, 2017

Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

Junglee Rummy Customer Care's response Dear Zainul,

Greetings from Junglee Rummy.

We'd like to inform that Junglee Rummy is one of the leading websites and we make sure that all customers playing on our website are following our terms & conditions.

We'd like to inform that you will only get an email like that when our risk management team observes that you are not following the terms & conditions of our website.

With reference to the server disconnection issue, you did report that you were unable to play a tournament however as informed to you over an email that must be due to an internet issue at your end because all our players were able to play and complete the tournament.

The refunds can only be processed when there may be an issue from our side and all our customers are getting affected due to that.

Also, as observed your withdrawals are almost 2 times than your deposits hence you have not lost anything on our website.

With reference to the email you have received from us - we observed that the player "jaganmohan2" intentionally lost games to you by giving you the winning card. He discarded low-value cards to make you win and kept the high-value cards with him. Those high-value cards kept by "jaganmohan2" were not helping him make any sequences/sets.

The details of the games where the player "jaganmohan2" intentionally lost to you have been shared with you on your registered email id.

Please note that we take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Rummy can be played with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy and to prevent any form of Fraud & in-game Collusion all user actions are monitored and recorded as mentioned above. Any detection of a breach of our Fair Play policy, such as and not limited to, fraudulent deposits under a stolen identity or collusion in gameplay, shall result in swift and serious action taken by JungleeRummy against the suspected user, as detailed in the section below entitled Breach and Consequences.

Our Risk management team observed that you were not following our terms & conditions hence an intimation mail was sent to you and your account was permanently locked.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Nov 20, 2017

Updated by Allah Angel All right. Thanks. Let me see if I can block this website all over India. I will seek a good advocate and try my best to stop this hunting. Also I will share this on Whatsapp, Facebook and all social media. This won't cost much. Because my RS.9500 is already with you.

Nov 20, 2017

Updated by Allah Angel Also with server disconnection issue, I am not talking about the tournament. It happened when I was playing a pool rummy game of entry fee RS 400. I complained and talked with your customer care team. Anyway all the best.

Verified Support

Nov 22, 2017

Junglee Rummy Customer Care's response Dear Zainul,

Greetings from Junglee Rummy.

We understand that you are already in touch with our risk management team in reference to your account. The suspicious game details were also shared with you. With reference to the Pool Rummy game - as informed to you on your registered email-id - there were no issues at our end hence the refund cannot be processed.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Nov 23, 2017

Updated by Allah Angel This website ruined my life. now i am mentally tired. i am afraid i will get depression. i cannot concentrate on my work. they have spoiled my life. i begged them to give my account back. i have been playing on this website for the last one year. anybody help me. i am depressed. what they earn by spoiling others life?

Nov 23, 2017

Updated by Allah Angel jungleerummy spoiled my life.. i am mentally exhausted.. sincerely saying.. dear friends, dont get addicted to this website. you will lose everything..your life, your family..

Verified Support

Nov 24, 2017

Junglee Rummy Customer Care's response Dear Zainul,

Greetings from Junglee Rummy.

We understand your concerns, however, we did not see this emotional turmoil coming earlier. Had you informed us earlier that you are going under depression on playing rummy games - we would have blocked your account.

Also, as per your conversation with our risk management team on your registered email id, since you failed to follow our terms & conditions your account was locked and it can not be reactivated.

In your best interest, your account would remain locked.

As you have agreed that you are going through depression and addicted to the game we suggest that you take a break from playing Rummy.

Thank you for time!

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Nov 24, 2017

Updated by Allah Angel dear junglee rummy support team,

please dont play a drama here. your fraudulent conspiracy blocked my account. i am sure about it. you are exploiting the users. i got mentally exhausted because u looted my money and not by playing rummy. you will account for this. one day i will get justice.

Nov 24, 2017

Updated by Allah Angel you suggest me to take a break. ok . i will take break..but give my money back. my rs.9500. as per your game log, how many games i played with that user? so far i have played mor ethan 25000 games. how much money, you are saying that, i laundered from that account? please clarify.

Verified Support

Nov 27, 2017

Junglee Rummy Customer Care's response Dear Zainul,

Greetings from Junglee Rummy.

The details of your games found by the risk management team are already shared on your registered email id. Please note that as per our terms & conditions and for security reasons we do not disclose any personal or financial details of our customer on a public forum.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Nov 27, 2017

Updated by Allah Angel I havent received such mail. All I got is game log which says other player discarded low value card.its his discretion to discard low or high value card. If a player discard low value card often, will you lock every accounts? Do something which make a sense.
These are my questions.
how much game I have played with the said user?
how much money I laundered from that users account?
Have you locked his account also? Has he consented your findings?

If you cannot discolse these details here in public, please send me a mail with answers for these questions.

Now I am playing rummy in rummycircle.com. I am not interested in playing on your website anymore. So kindly solve my queries asap.

Dec 03, 2017

Updated by Allah Angel Hello consumer complaints team,

I haven't got a satisfactory response from jungleerummy team. So what should I do now? Kindly suggest. I need justice. They have taken my money in the name of risk management team.

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Lenin Peter

from Tirur, Kerala

Nov 24, 2017

these like websites should be banned on urgent basis.

Junglee Rummy Customer Care's response, Nov 24, 2017

Verified Support

Dear Lenin,

Greetings from Junglee Rummy.

We'd like to inform that Junglee Rummy is one of the leading websites in India and that we believe in giving exceptional customer service to all our customers. You may judge that with our complaint resolution percentage which is at 98% right now.

In case you hold an account on our website and you have specific queries, do let us know and we will be happy to assist you.

For any further assistance, please contact us directly on +91-11-66481234 from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [email protected].

Thank you for your time.

Regards

Team Junglee Rummy
+91-11-66481234 (Mon-Fri 10:00 - 19:00)
[email protected]

Lenin Peter

from Tirur, Kerala

Nov 24, 2017

I know many people who have lost a lot of money by playing on this website.why should I start an account on this fraud website? If this is banned in Telengana, why not other states?

Junglee Rummy Customer Care's response, Nov 24, 2017

Verified Support

Dear Lenin,

Greetings from Junglee Rummy.

We understand your concerns, however, please understand that Rummy is a social game and should only be played for entertainment.

We always request all our customers to follow responsible gaming policy given on the link - "https://www.jungleerummy.com/responsiblegaming" and switch to free games and tournaments if they feel that they are losing too much.

Please understand that playing cash games is totally on the customer's will and they should know when to stop and check any form of addiction to the game. Even professionals who have mastered this game of skills know when to play, drop and leave the table!

In case you are not comfortable playing Rummy, you may choose not to play on our website.

Thank you for your time.

Regards

Team Junglee Rummy
+91-11-66481234 (Mon-Fri 10:00 - 19:00)
[email protected]

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Address: New Delhi, Delhi, 110027

Website: www.junglerummy.com

Hi jungleerummy,
Now another issue going with you i made withdraw on 26 oct 2017 but it gone underverfication now support team asking for proof deposit but i dont have proof for money that money i borrowed from other person support team told that atleast that person send mail to support team to process to withdraw but it cant happen he dont send so support team told otherwise we cant help you whats hurt me i am playing from 2013 feb my total deposits above 3 lakhs and my total withdraws 2lakhs only i dont know whats going on but you never questioned with playing with lakhs here now i dont hve proof for 3800rs/- you hold withdraws look all details i am the same person i am the person have same account if you send money the money go back same account from last 3 years you sending money why proof now but what i think is that i complainted against you so, happening this right so you paying back right if you made withdraw i am happy otherwise another 3 digit number added to my account in loss section 5 digut number that’s it man look they saying i don’t play enough games but i am following what support team told so far if i win some amount they said withdraw my money play with winnings i have done same but now saying not enough games all rules changed right sir, i am star think i wrote complaint against you but support team told we cant do that so i write this maybe you guys help this old player or kick from your site now ball in your hands how you play with me
Thanks

+1 photos

Nov 2, 2017

Complaint marked as Resolved

thanks daatu garu helping asap sorry for this complaint please support team give clarity on problems once again thanks dattu

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2017

Junglee Rummy Customer Care's response Dear Mr. Jani Basha,

Greetings from Junglee Rummy.

We checked that you did place a withdrawal request on Oct 26th and as you mentioned it went under verification. Since you are an old player of our website you already understand that Junglee Rummy takes fairness on the website very seriously hence, your withdrawal request went under verification as per the periodic checks conducted by our Risk Management team.

For the verification of your account, our team additionally requested you for the deposit proofs as we observed that you had placed a withdrawal request which was against our "Deposit-Withdrawal Policy". Please note that as mentioned in our terms & conditions we may request for additional proofs and the only intention is that we promote Fair Play on our website. This is for the security and in the best interest of our players.

As you said, you do not have a deposit proof and as mentioned by You that the money did not belong to you, please understand that we don't promote such deposits on our website. It is also mentioned in our terms & conditions - https://www.jungleerummy.com/termsofservice. You have always been a valuable player for us, however, the terms & conditions of our website are same for all our players.

Please understand that your complaint against us on this forum is separate from us processing your withdrawal requests. Our Team is still giving you the same customer service as before. Also, you too agreed that you did not have the proofs of deposit of specific transactions which makes it mandatory for us to hold your requests till we can verify the source of deposit made to your account.

You are always allowed to withdraw your winnings, however, your gameplay, deposits & withdrawals have to comply with the website rules given on https://www.jungleerummy.com/termsofservice

As of now, basis the deposit proofs submitted by you - necessary action was taken on your withdrawal request and same was informed to you in response to your email sent from your registered email-id to [protected]@jungleerummy.com

Again, if we were running an operation that defied our commitment to provide a safe, secure, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

Your association with our website is valuable for us and we would continue giving you the best customer service at all times.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Junglee Rummy Complaints & Reviews

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fraud game winning in small tabal loss in high tabal & its commission of parentage should be high

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100% fraud

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fraud site

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fake site and fake players and fake support team

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planning to ban

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very very fraud company

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every time under verification my withdrawal junglee rummy

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request to all of you

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not giving winning amount

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