Junglee Rummy Complaints & Reviews

Jan 12, 2018

Junglee Rummy Customer Care's response Dear Sundar,

Greetings from Junglee Rummy.

We are really concerned about this and would like to categorically state that we do not have/employ site players and it is against our policy.Please be assured that you are playing against another individual just like yourself. We only give a platform for which, we charge a small fee.

We would further like to state that as a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills.Also, Junglee Rummy is RNG certified and you may find the certification on the link below:

https://www.jungleerummy.com/certification

Please understand that you have lost fairly while playing rummy games and the same cannot be refunded as the winnings are with your opponents. Rummy is a skill-based Game, and winning/ losing depends upon your game strategy and skills. Rummy is a game of skill and should only be played as a mode of entertainment. We request all our users to follow the responsible gaming policy at all times, which also specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree. Please refer to the below link for more details:-

https://www.jungleerummy.com/responsiblegaming.

As per the terms & conditions, you agreed to at the time of registration, you should follow the responsible gaming policy at all times. Also, as confirmed to you in our earlier conversation with us, you have lost fairly to your opponents. Since the winnings of the games are with your opponents – the same cannot be refunded to you.

You are prohibited from creating or using multiple user IDs for registering on the Website.We have already communicated to you over the email with us that post verification of your account it was observed that you are holding multiple accounts on our website which is against our terms & conditions mentioned on the below link:-

https://www.jungleerummy.com/termsofservice

As we have already informed on your registered email-id and the multiple complaints posted by you, we did lock your account as we observed that you did not follow the terms & conditions of our website. We hope that you understand that we take these matters very seriously. The company protocol to lock your account is ultimately in your best interest and we thank you for your cooperation. Additionally, our team had tried calling you to resolve your queries many times, however, could not get through. You are requested to give us a convenient time to speak to you along with your alternate contact number if any.

Thank you for your time.

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Jan 11, 2018

Junglee Rummy Customer Care's response Dear Puran,

Greetings from Junglee Rummy.

We are concerned you feel this way. As a leading Rummy site, we indeed take fairness of gameplay and wellbeing o[censored]sers, o[censored]tmost importance.

Firstly, we’d like to inform that On Junglee Rummy, we cannot set any cards i.e. there is no manual intervention in card distribution. We are RNG Certified and you may view our certification at this link:

https://www.jungleerummy.com/certification

Rummy is a game of skill and should only be played as a mode of entertainment. We request all our users to follow the responsible gaming policy at all times, which also specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree.

https://www.jungleerummy.com/responsiblegaming.

Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

You have mentioned in your email to us that you have incurred losses. As a responsible gaming service provider, we have taken a step further to ensure that you don't incur any further losses and locked your account permanently so that you cannot fund your account any further. Hope you understand that your wellbeing is utmost important for us and your account was locked for your safety.

Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future:

· Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

· Consider gameplay as a form of re-creation meant for entertainment.

· Keep track of the total time you spend while playing games and limit it.

· If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

· Always play with a positive mindset and avoid playing in a distressed mood.

· Never play to chase losses and stop playing it if you are on a losing spree.

We would also like to categorically state that we do not have/employ site players and it is against our policy. In Junglee Rummy website, you are playing against another individual just like yourself. We only give a platform for which, we charge a small fee.

As a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills which is evident with the fact that we do not let anyone play rummy games if they don't comply to the terms & conditions.

We had also sent you an email regarding the same on your registered Email ID.

Thank you for your time.

Regards,

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Jan 04, 2018

Junglee Rummy Customer Care's response Dear Zainul,

Greetings from Junglee Rummy.

We have already informed on your registered email-id and the multiple complaints posted by you, that your account was locked as you failed to follow the terms & conditions of our website on the below link:

https://www.jungleerummy.com/termsofservice

The investigation report was also shared on your registered email id. As stated multiple times we take the fair play of Online Rummy on JungleeRummy very seriously and if we observe any customer not following the terms, as mentioned on our website - it will result in swift and serious action taken by JungleeRummy against the suspected user.

Please understand that even if you post multiple complaints - our response will remain the same.

Thank you for your time!

Dec 29, 2017

Junglee Rummy Customer Care's response Dear Surjit,

Greetings from Junglee Rummy.

We'd like to inform that our support team did get in touch with you in order to understand your concerns you posted in your earlier complaint, however, since your account is locked - bonus cannot be credited to your account.

Your account got locked as you failed to comply with our "Terms of Service - fair play policy" which you agreed to at the time of registration given on the below link:
https://www.jungleerummy.com/termsofservice

Rummy can be played with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy and to prevent any form of Fraud & in-game Collusion all user actions all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Since we take the fair play of Online Rummy on JungleeRummy very seriously and provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games, your account cannot be unlocked and hence, you are not eligible for a refund.

When you lose a game of Rummy, you lose it to another skilled user like yourself, and when you are winning/losing games intentionally and with a team effort, you are entitled to pay the cost of damages to the company and are not eligible for any refund.

Also, as you have already agreed in your email that you had sent to us from your registered email id that you failed to comply with our fair play policy, please understand that these complaints will not help reactivation of your account as Junglee Rummy is committed to all customers to give them a fair and safe environment to play cash rummy games.

We would like to categorically state that we do not have/employ site players and it is against our policy. In Junglee Rummy website, you are playing against another individual just like yourself. We only give a platform for which, we charge a small fee.

As a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills which is evident with the fact that we do not let anyone play rummy games if they don't comply to the terms & conditions.

Thank you for your time & patronage!

Dec 26, 2017

Junglee Rummy Customer Care's response Dear Harikrishnan,

Greetings from Junglee Rummy.

We are concerned about your situation and as informed on your previous complaint your account was locked because we were concerned for your safety.

You already understand that Rummy is a game of skill and should only be played as a mode of entertainment. We request all our users to follow the responsible gaming policy at all times, which also specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree.

https://www.jungleerummy.com/responsiblegaming.

Junglee Rummy is one of the leading Rummy websites and we take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Since we provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games which is evident on this platform as our complaint resolution is at 96%.

Junglee Games exists for its users. We are present to support our users and provide our users entertainment with our games.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Dec 22, 2017

Junglee Rummy Customer Care's response Dear Srikant,

Thank you for marking this complaint resolved. As we already informed you, the amount credited to your account was a part of our ongoing festive promotions and not related to this complaint.

Your account was locked because we were concerned for your safety.We do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

Your account was unlocked basis the confirmation received from you where you agreed that you will play skill Rummy only for entertainment, and you understand our Responsible gaming policies.

Also, as discussed, we reduced your daily and monthly limits of deposits so that you don't end up playing beyond your means.

As a Responsible Skill Rummy games Website, we will always ensure that all our customers play only for skill games entertainment to the extent they comfortably can. This is why we've implemented responsible gaming features such as deposit limits that all players can control.

Even professionals who have mastered this game of skills know when to play, drop and leave the table, so play responsibly as outlined below.

Once again, here's our Responsible Gaming Policy, which you agreed to at the time of registration:

Strike a balance in your daily life to check any form of addiction to rummy.
Consider rummy as a form of a recreational game meant for entertainment.
Never prioritize rummy over other activities that impact your daily life.
Keep a track of the total time you spend while playing online rummy games.
Set a limit for loss in cash rummy games and stick yourself to it consistently.
Always play with a positive mindset and avoid playing in a distressed mood.
Never play to chase losses and stop playing it if you are on a losing spree.

As already stated in our responsible gaming policy above, you shouldn't play Rummy when you are distressed. Rummy is only for skill gaming entertainment.

As you now understand, when you lose a game of Rummy, you lose it to another skilled user like yourself, and hence there can be no refund.
You are welcome to play as long as you know your limits towards the extent to which you can play.

Junglee Games exists for its users. We are present to support our users and provide our user's skill gaming entertainment. However, we cannot go beyond the scope of providing skill gaming entertainment. We'll support our users always to the extent possible but our limit is within our operations as a skill games entertainment services provider.

As you have agreed that it was your error in judgment, we hope going forward you will follow the responsible gaming policy implemented on the website for everyone.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Dec 18, 2017

Junglee Rummy Customer Care's response Dear Zainul,

Greetings from Junglee Rummy.

As we have already informed on your registered email-id and the multiple complaints posted by you, we did lock your account as we observed that you did not follow the terms & conditions of our website. The investigation report has also been shared with you.

Rummy can be played with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy and to prevent any form of Fraud & in-game Collusion all user actions are monitored and recorded as mentioned above.

You rightly said, that you registered through our exclusive offer "Free25", which was valid till you were a "non-depositing user". Once, you started playing cash rummy games, the terms of service of the website automatically get implied.

Again, we take the fair play of Online Rummy on JungleeRummy very seriously and if we observe any user not following the terms, as mentioned on our website - shall result in swift and serious action taken by JungleeRummy against the suspected user.

We also tried to contact you multiple times on your registered mobile number, however, could not get through. You may share your alternate contact number so that our team can get in touch with you and explain the same details. Alternatively, you may also call us on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Jan 08, 2018

Junglee Rummy Customer Care's response Dear Vijender,

Greetings from Junglee Rummy.

Thank you for marking the complaint resolved.

Please be informed that an intimation email was sent to you when your account was locked. We observed that you may have been playing from an Internet connection, whose IP address belongs to Telangana district.

Unfortunately, as per recent changes to the Telangana gaming act, the state has decided to not allow online Rummy for cash to be played by residents of Telangana. In compliance with the ordinance, we have made changes to our services and have stopped offering online rummy games for cash in Telangana. Hence you will not be able to play any cash games.

Also as observed, your Name on the Adhaar card (attached to this query) and your name as per our records is different, hence the document cannot be considered as your address proof.

As you have already confirmed that you have got a call back from our team. Since we respect the privacy of personal information of all our customers, hence, we would not discuss your account on a public forum.

Hope you understand and will appreciate our concern for your privacy. Going forward in case you have any queries you may get in touch with us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Dec 06, 2017

Junglee Rummy Customer Care's response Dear Zainul,

Greetings from Junglee Rummy.

We would like to inform that all your complaints posted on this forum and emails sent to our risk management team have been responded to with the details of your activities.

Please understand that Junglee Rummy is one of the leading websites and since we maintain logs of all your activities there is nothing that we can change manually. Hence, there is nothing that can be fabricated by us.

In fact, the details of the games in which you did not follow the terms & conditions of our website have already been shared with you on your registered email id.

Your account was locked and funds were confiscated as per the "Fair Play Policy" which is detailed in our terms & conditions you agreed to at the time of registration. Link:- https://www.jungleerummy.com/termsofservice

As of now as informed to you on your email, we will not be in a position to unlock your account or refund the balance as we take the fair play of Online Rummy on JungleeRummy very seriously.

Any detection of breach of our Fair Play policy, such as and not limited to, fraudulent deposits under a stolen identity or collusion in gameplay, shall result in swift and serious action taken by JungleeRummy against the suspected user, as detailed in the section below entitled Breach and Consequences.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Dec 18, 2017

Junglee Rummy Customer Care's response Dear Zainul,

Greetings from Junglee Rummy.

As we have already informed on your registered email-id and the multiple complaints posted by you, we did lock your account as we observed that you did not follow the terms & conditions of our website. The investigation report has also been shared with you.

Rummy can be played with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy and to prevent any form of Fraud & in-game Collusion all user actions are monitored and recorded as mentioned above.

You rightly said, that you registered through our exclusive offer "Free25", which was valid till you were a "non-depositing user". Once, you started playing cash rummy games, the terms of service of the website automatically get implied.

Again, we take the fair play of Online Rummy on JungleeRummy very seriously and if we observe any user not following the terms, as mentioned on our website - shall result in swift and serious action taken by JungleeRummy against the suspected user.

We also tried to contact you multiple times on your registered mobile number, however, could not get through. You may share your alternate contact number so that our team can get in touch with you and explain the same details. Alternatively, you may also call us on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Dec 06, 2017

Junglee Rummy Customer Care's response Dear Rajasekar,

Greetings from Junglee Rummy.

We are concerned you feel this way, however, Rummy is a social game and should only be played for entertainment. Please understand that you can anytime switch to free games & tournaments if you feel you are losing too much.

In fact, the terms & conditions you agreed to at the time of registration, you should always follow the responsible gaming policy which specifies that you should never play to chase losses and stop playing it if you are in a losing spree.

Winning and losing is entirely upon the user's skill and strategy in a game and Junglee Rummy is in no way or manner involved in any game. We stress again that Rummy should only be played for entertainment and as such we are not going to let the user play as he's clearly not playing for entertainment.

Again, if we were running an operation that defied our commitment to provide a safe, secure, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

Additionally, our team tried calling you to resolve your queries, however, could not get through. You are requested to give us a convenient time to speak to you along with your alternate contact number if any. Your association with our website is valuable for us.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Dec 15, 2017

Junglee Rummy Customer Care's response Dear Rajasekar,

Greetings from Junglee Rummy.

We are really concerned about this and would like to categorically state that we do not have/employ site players and it is against our policy. Junglee Rummy is a leading rummy website and we take fair-play on our site very seriously.

Please be assured that you are playing against another individual just like yourself.

We would further like to state that as a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills. In case you feel a customer is not following our terms & conditions, you may report the games & usernames to us and we will get back to you with the investigation report.

Also, we'd like to inform that as we are RNG certified there is no manual intervention in card distribution. If you are loosing against a player that only means he is able to strategize his games better. We always request our customers to follow the responsible gaming policy which specifies that you should never play to chase losses and stop playing it if you are on a losing spree. That is why we give all our players the option of free games and tournaments.

Further, we did forward your request to investigate the user "vijaysha" and found he is playing fair games. Again, we would reiterate that there is no manual intervention in card distribution as we are RNG certified - https://www.jungleerummy.com/certification

Additionally, we would request you to kindly share your contact details in case you wish to speak to us. Otherwise, we will abide by your request not to contact you regarding the same.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Nov 30, 2017

Junglee Rummy Customer Care's response Dear Saravanan,

Greetings from Junglee Rummy.

We understand your concerns, however, since you are playing with Junglee Rummy since 2 years you must be aware of our robust risk management process which ensures that all customer accounts are verified.

We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Hence, when you place a withdrawal request our team checks the deposits and games played by you and request documents for verification if required. Your account came under verification again as you placed a withdrawal request immediately after depositing funds which is against our "Deposit & Withdrawal policy" given on the link - https://www.jungleerummy.com/termsofservice

As observed you are already in touch with our risk management team on email and have given your acceptance to cancel your withdrawal request.

Any detection of breach of our Fair Play policy, such as and not limited to, fraudulent deposits under a stolen identity or collusion in gameplay, shall result in swift and serious action taken by JungleeRummy against the suspected user, as detailed in the section below entitled Breach and Consequences.

Please understand that all verification measures are taken to ensure we give all our players a safe & fair environment to enjoy their favorite cash rummy games without worrying.

We request you to extend your support in keeping Junglee Rummy Fair for all our players.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Dec 18, 2017

Junglee Rummy Customer Care's response Dear Saravanan,

Greetings from Junglee Rummy.

We understand your concerns, however, every website has their own terms of service. Our terms are informed to you before registration on the link - https://www.jungleerummy.com/termsofservice - which specifies that we may request you to send us your deposit proofs if necessary.

The proofs you had submitted were not in line with our terms of service hence, our risk management team had given you the specific requirement in the first email sent on your registered email id. Also, we tried getting in touch with you multiple times, however, due to time crunch at your end, the communication given to you over the email could not be discussed verbally.

Please note that we are a leading rummy website, and your funds are only locked in your account till we get the required proofs, and your funds cannot be used for any other purpose. As you are already aware and mentioned in our terms of service, it is very important for us to understand the source of deposits into your account which helps to give a safe environment to all our customers.

As of now, since you had submitted the authentic deposit proofs - your withdrawal got processed on December 14th, 2017.

For further assistance, you may also call us on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Nov 30, 2017

Junglee Rummy Customer Care's response Dear Santhosh,

Greetings from Junglee Rummy.

We understand your concerns, however, since you are actively playing with Junglee Rummy you must be aware of our robust risk management process which ensures that all customer accounts are verified for your account safety.

We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Hence, when you place a withdrawal request our team checks the deposits and games played by you and process your requests within the stipulated timelines.

As mentioned on our website we process your withdrawal request within 24 working hours - and we ensure that we meet all our timelines. We observed that your withdrawal request came under verification on 28th November and as verified and confirmed by you, your withdrawal was processed on 29th November.

Also, as checked all your earlier requests were also processed within 24 working hours.

Please understand that all verification measures are taken to ensure we give all our players a safe & fair environment to enjoy their favorite cash rummy games without worrying.

We request you to extend your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time and resolving the complaint.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Nov 24, 2017

Junglee Rummy Customer Care's response Dear Zainul,

Greetings from Junglee Rummy.

We'd like to inform that we have responded to your earlier complaint as well which was posted on November 16th.

We understand your concerns, however, we did not see this emotional turmoil coming earlier. Had you informed us earlier that you are going under depression on playing rummy games - we would have blocked your account much before.

As per your conversation with our risk management team on your registered email id, your withdrawal request was rejected, your account was permanently blocked and your funds were confiscated because you failed to follow our terms & conditions which you agreed to at the time of registration given on the below link:

https://www.jungleerummy.com/termsofservice

You have agreed that you are going through depression and addicted to the game hence we suggest that you take a break from playing Rummy. As of now seeing your emotional state and the fact that you failed to follow our terms & conditions, your account will remain locked.

Please understand that we take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.

You did deposit an X amount of funds, however as observed you have withdrawn almost 2x of your deposit, hence you have not lost anything to our website, you have only gained through playing rummy games. The exact amount of deposits & withdrawals cannot be quoted on a public forum as we respect confidential information of our customers and do not disclose any personal & financial details publically.

We do take out promotional offers for joining the website for all customers, however, joining the website and playing cash rummy games is on the will of the customer who is registering with us.

Once again, Rummy is played only for entertainment but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy and to prevent any form of Fraud & in-game Collusion all user actions are monitored and recorded. Any detection of a breach of our Fair Play policy, such as and not limited to, fraudulent deposits under a stolen identity or collusion in gameplay, shall result in swift and serious action taken by JungleeRummy against the suspected customer.

Thank you for time!

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Nov 20, 2017

Junglee Rummy Customer Care's response Dear Zainul,

Greetings from Junglee Rummy.

We'd like to inform that Junglee Rummy is one of the leading websites and we make sure that all customers playing on our website are following our terms & conditions.

We'd like to inform that you will only get an email like that when our risk management team observes that you are not following the terms & conditions of our website.

With reference to the server disconnection issue, you did report that you were unable to play a tournament however as informed to you over an email that must be due to an internet issue at your end because all our players were able to play and complete the tournament.

The refunds can only be processed when there may be an issue from our side and all our customers are getting affected due to that.

Also, as observed your withdrawals are almost 2 times than your deposits hence you have not lost anything on our website.

With reference to the email you have received from us - we observed that the player "jaganmohan2" intentionally lost games to you by giving you the winning card. He discarded low-value cards to make you win and kept the high-value cards with him. Those high-value cards kept by "jaganmohan2" were not helping him make any sequences/sets.

The details of the games where the player "jaganmohan2" intentionally lost to you have been shared with you on your registered email id.

Please note that we take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Rummy can be played with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy and to prevent any form of Fraud & in-game Collusion all user actions are monitored and recorded as mentioned above. Any detection of a breach of our Fair Play policy, such as and not limited to, fraudulent deposits under a stolen identity or collusion in gameplay, shall result in swift and serious action taken by JungleeRummy against the suspected user, as detailed in the section below entitled Breach and Consequences.

Our Risk management team observed that you were not following our terms & conditions hence an intimation mail was sent to you and your account was permanently locked.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Nov 22, 2017

Junglee Rummy Customer Care's response Dear Zainul,

Greetings from Junglee Rummy.

We understand that you are already in touch with our risk management team in reference to your account. The suspicious game details were also shared with you. With reference to the Pool Rummy game - as informed to you on your registered email-id - there were no issues at our end hence the refund cannot be processed.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Nov 24, 2017

Junglee Rummy Customer Care's response Dear Zainul,

Greetings from Junglee Rummy.

We understand your concerns, however, we did not see this emotional turmoil coming earlier. Had you informed us earlier that you are going under depression on playing rummy games - we would have blocked your account.

Also, as per your conversation with our risk management team on your registered email id, since you failed to follow our terms & conditions your account was locked and it can not be reactivated.

In your best interest, your account would remain locked.

As you have agreed that you are going through depression and addicted to the game we suggest that you take a break from playing Rummy.

Thank you for time!

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Nov 27, 2017

Junglee Rummy Customer Care's response Dear Zainul,

Greetings from Junglee Rummy.

The details of your games found by the risk management team are already shared on your registered email id. Please note that as per our terms & conditions and for security reasons we do not disclose any personal or financial details of our customer on a public forum.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Oct 31, 2017

Junglee Rummy Customer Care's response Dear Mr. Jani Basha,

Greetings from Junglee Rummy.

We checked that you did place a withdrawal request on Oct 26th and as you mentioned it went under verification. Since you are an old player of our website you already understand that Junglee Rummy takes fairness on the website very seriously hence, your withdrawal request went under verification as per the periodic checks conducted by our Risk Management team.

For the verification of your account, our team additionally requested you for the deposit proofs as we observed that you had placed a withdrawal request which was against our "Deposit-Withdrawal Policy". Please note that as mentioned in our terms & conditions we may request for additional proofs and the only intention is that we promote Fair Play on our website. This is for the security and in the best interest of our players.

As you said, you do not have a deposit proof and as mentioned by You that the money did not belong to you, please understand that we don't promote such deposits on our website. It is also mentioned in our terms & conditions - https://www.jungleerummy.com/termsofservice. You have always been a valuable player for us, however, the terms & conditions of our website are same for all our players.

Please understand that your complaint against us on this forum is separate from us processing your withdrawal requests. Our Team is still giving you the same customer service as before. Also, you too agreed that you did not have the proofs of deposit of specific transactions which makes it mandatory for us to hold your requests till we can verify the source of deposit made to your account.

You are always allowed to withdraw your winnings, however, your gameplay, deposits & withdrawals have to comply with the website rules given on https://www.jungleerummy.com/termsofservice

As of now, basis the deposit proofs submitted by you - necessary action was taken on your withdrawal request and same was informed to you in response to your email sent from your registered email-id to [protected]@jungleerummy.com

Again, if we were running an operation that defied our commitment to provide a safe, secure, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

Your association with our website is valuable for us and we would continue giving you the best customer service at all times.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Oct 26, 2017

Junglee Rummy Customer Care's response Dear Vignesh,

Greetings from Junglee Rummy.

As you agreed that your account was locked basis your request a few months back - we'd like to inform that post a verbal conversation with you we deactivated your account in your best interest.

Further, the details requested by you for your Deposits & withdrawals have been sent to you via email (on your registered email-id) as such information is private to you and cannot be shared online on public forum which as per the privacy policy of Junglee Rummy given on https://www.jungleerummy.com/privacypolicy

We would also like to state that this is not an easy decision on our part since we are losing you as a customer. However, the company protocol to lock your account was ultimately in your best interest and we thank you for your cooperation.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Oct 24, 2017

Junglee Rummy Customer Care's response Dear Harikrishnan,

Greetings from Junglee Rummy.

We are concerned you feel this way. As a leading Rummy site, we indeed take fairness of gameplay and wellbeing o[censored]sers, with utmost importance.

Firstly, we’d like to inform that On Junglee Rummy, we cannot set any cards i.e. there is no manual intervention in card distribution. We are RNG Certified and you may view our certification at this link:

https://www.jungleerummy.com/certification

Rummy is a game of skill and should only be played as a mode of entertainment. We request all our users to follow the responsible gaming policy at all times, which also specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree.

https://www.jungleerummy.com/responsiblegaming.

Secondly, Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

Thirdly, As you have your self-said that you were frustrated and you want your account to be locked, as a responsible gaming service provider, we have taken a step further to ensure that you don't incur any losses and locked your account permanently so that you cannot fund your account any further. Hope you understand that your wellbeing is utmost important to us and your account was locked for your safety. Any available balance in your account will be processed to the bank account held by you and/or used by you for your most recent withdrawal.

As already informed, you also have an option to play free games. You may also participate in free tournaments - the winnings from the tournament may also be fully withdrawn.

You have also mentioned in your comments that "you don't have any money to invest and play". Rummy is entertainment and not a way to waste money but a form of entertainment for those looking to enjoy a game of skill based Rummy. You are welcome to play as long as you know your limit and enjoy only the extent you know you can play etc.

Here, We would request you to use below tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future:

· Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

· Consider gameplay as a form of re-creation meant for entertainment.

· Keep track of the total time you spend while playing games and limit it.

· If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

· Always play with a positive mindset and avoid playing in a distressed mood.

· Never play to chase losses and stop playing it if you are on a losing spree.

Our resolution percentage on this website is 94% which is the highest and this explains that we care for all our customers equally and resolve their queries.

Again, as already informed Rummy is a game of skill and should only be played as a mode of entertainment and responsible gaming policy should be followed at all times.

Again, if we were running an operation that defied our commitment to provide a safe, secure, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

Playing Skill rummy games is a perfectly legal activity as the activity to play for cash in a game of skill is protected under the Indian Constitution – Article 19[1](g). The Supreme Court of India in the year 1968 has ruled that rummy is a game of skill. This judgment has been relied on and followed in many subsequent judgments. Hence, we operate within the legal bounds of the law.

Basis your communication with us on 18th Oct 2017- your account has been deactivated. We hope that you understand that we take these matters very seriously. The company protocol to lock your account is ultimately in your best interest and we thank you for your cooperation.

We would also like to state that this is not an easy decision on our part since we are losing you as a customer. However, given your association with jungleerummy.com, we have taken your personal well-being as our prime responsibility.

Thank you for your time!

Team Junglee Rummy
+[protected]Mon-Sat 10:00 AM to 7:00 PM)
Email: [protected]@jungleerummy.com

Oct 23, 2017

Junglee Rummy Customer Care's response Dear Mr. Jani Basha,

Greetings from Junglee Rummy.

You are a valued player for our website and please trust that you do not need this forum to express your grievances. We understand that you are continuously in touch with your host who makes sure to give you relevant support at all times.

With reference to your bonus request - We have informed to you earlier as well, that the bonuses are extended only if special promotions are being run at a particular point of time and the amount of bonus totally depends on the terms & conditions of those promotions. Hence, it may not be possible for us to honor your request every time.
With regards to the tournaments – we would like to inform that it is on Junglee Rummy’s discretion which tournaments to run and we may start or stop the tournaments at any point in time.
We understand your displeasure on not winning the Diwali tournament – however, you have to understand that it might be because the 384 winners of this tournament may have better strategized their game.

As informed multiple times in all our previous responses On Junglee Rummy, there is no manual intervention in card distribution. We are RNG Certified and you may view our certification at this link: https://www.jungleerummy.com/certification.

Again, if we were running an operation that defied our commitment to provide a safe, secure, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Oct 24, 2017

Junglee Rummy Customer Care's response Dear Mr. Jani Basha,

Greetings from Junglee Rummy.

We understand that you already had a word with your host yesterday and all your queries are resolved. We value your association with Junglee Rummy, however as informed earlier - we may not be able to entertain your requests for a bonus at all times. As suggested, please switch to free games, if you feel you may not be able to deposit at the moment.

Also, we'd like to inform that the terms & conditions all our players agree to at the time of registration - they are restricted to commit fraud, or use abusive language as it may also lead to termination of the account. We appreciate that you have always followed the terms and conditions you agreed to diligently.

As requested earlier, please follow the Responsible gaming policy given at the below link at all times, and set your limits to deposit cash. You always have the option not to deposit at all if you are not comfortable and just play free games and tournaments.

https://www.jungleerummy.com/responsiblegaming

Once again, you will always be a valuable player for us, and we are sure you will always trust the quality of service we have given to you, however, as we treat all our players equally, however, please understand that we may not be able to entertain your bonus requests at all times.

We are always thankful for your loyalty and association with us and we have reached to this position because of loyal players like you and no matter what you feel, you will always get the best customer service from our team.

We are sure that when our team spoke to you yesterday, they were able to clear your misconceptions.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Nov 02, 2017

Junglee Rummy Customer Care's response Dear Mr. Jani Basha,

Greetings from Junglee Rummy.

As discussed with you all your queries are resolved, you are requested to mark this complaint resolved.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com

Nov 07, 2017

Junglee Rummy Customer Care's response Dear Mr. Jani Basha,

Greetings from Junglee Rummy.

As per your telecon with our team today, all your queries are resolved, hence, you are requested to mark this complaint resolved.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com