JustDial.com Complaints & Reviews

I purchased a package of three months from justdial in november and the representative confirmed me to provide me the invoice of the same within 2 days of package initiation. And now its been a month the representative isn't taking my call either replying back and i even called customer care of just dial and they promised to arrange a call back within 24hrs which i never received.
Even i am not satisfied with the services.

Hi All,

I am Shilpa Vinkar (Jadhav), I registered my business Floraison-Makeup Studio on just dial in Sep 2018. As per the executive that visited me (named Ravi), I can avail the facility (get leads) on a payment of 3261 Every Month/- if require you can cancel the membership if need arise.

I have shared two scenarios below:

Whenever I raised the complaints, every time i have to repeat the situation and the conversation use to end up by we will discuss the issue with management and let you know. Most important they never reply to your emails.

Very first, I raised the issue of Fake Leads, where is used to receive a calls and people use to abuse me. Even I have got a call around 11.45 pm.
and when i discussed the issue with JD executive they told me that all calls we received where for makeup but they did not notice that i have mentioned my business hours from 10.00 am to 8.00 pm., still the calls used to route to me. After contacting them for several time and after no resolution, I asked them to stop the service. But fortunately, they managed to solve the issue which took a week for them.

2nd scenario, currently i am facing some maternity problem, wherein I cannot travel. I request the team to hold the service for a year. As it will be loss for me investing Rs.3261/ every month. I have raised the issue to Just dial 20 days ago, and it was informed to me that Ms. Sushma Pawar will contact me as she knows my history very well. I waited for 2 weeks for her call and suddenly i receive another call on 10 Dec, 18. Again i repeat the same story, the lady told me that if you need to cancel the service it will take 45 days. This means they will take 2-3 weeks to call back (Take followup) and on top of that i will have to wait for 45 days to process the request, and till that time Rs. 3261 will keep debiting from my account. Ass expected she told me that she will discuss the issue with the management and let me by tomorrow, means on 11 Dec, 2018. Unfortunately no call back yet.

Looking at the services they provide is quite annoying and decided to deactivate the service permanently. We believe spend money for business not to keep contacting their customer services executive.

Looking forward for your support.

Thanks

Hi Team,

I have done the transaction using Jdpay link for 40000rs using the credit card on July 21st, still the amount is not credited to the concerned account or to the credit card. Its been already 4 to 5 months, and it is highly impossible to contact your customer care and i am pissed off calling them and waiting for long hours. Please refund my money to the concerned account or to the credit card at earliest.

Transaction ID: BPK6Q7T4

Thanks,
Sanjay
Contact:[protected]

Dear sir/madam,
I am behalf of kamal motors use account from last 3years, i have good get good response from just dail,
Today i check my just dail account is shown close down, some is giving wrong information and just dail team wrong editing for my company
Request you to please up date my profile as company is working and in future do not entertain the call regarding kamal motors ulhasnagar -3 company close down
If any quarry call me on my no :[protected]
&please if possible please provide name and contact number who told you that company close dowan.

I wanted repair my sofa so contacted justdail n i got some numbers and a guy named nagaraj called me saying that i got your number from just dail and i heard that you want to repair your sofa and i said yes so he came and took our sofa and took the advance and went and its been more than a week he is not picking the calls and responding us.. So please do the needful.. His number is [protected] and his name is nagaraj...

Sir,
Mr. Nikhil from Just Dial, Ahmedabad has cheated us and renewed our product for the 309 days only instead of the proper package he offered to us while at the time of sale. He told us that before our first year subscription is getting lapsed if we pay 15000 all inclusive then we can get package of the 10 years. i.e we don't have to pay money for the 10 years. as he offered us the lifetime package while selling and after that when we inquired we came to know that we have been cheated and the package is only for the 309 days and not even for the 1 whole year.
We request you to take the action and get us the query resolved by giving us the 10 year package as committed or refund our money otherwise we will go for the consumer forum and register a case of fraud against the person responsible for the same.
Thanks,

Anurag Thakker
Partner
Trivedi Thakker & Associates

Iam from leex creation from kerala thrissur.we r rsted cusmer in jd.from begnig we didint gst invoice and proper keyworlds.give me a big and long attative offers..i didnt get eny thing..many times i send and trow fone i did compnts in ur cusmer care and jd exicutis.with in two days idint get eny thing our company leagaly move for a comlnt..

lex creation [protected]
[protected]

A marketing executive name mr. Sourav roy of just dial came to me on 06.11.2018 and he explained me about the activity of justdial. And i agreed to take subscription only for one month. And he also assured me that if i don't want it will cancel after one month. So i issued a rs 740/- for one month and also provide my bank details to him and rs 740/- is debited from my account as usual. But on 29.11.2018 i noticed that rs 740/- again debited my account through ecs without my any knowledge. I have discussed with mr roy about it and he assured me that it will stop from next month. But on within 12 days on 10.12.2018 again rs 740 debited from my accounts. I don't know what should i do for that. Mr roy totally cheated and misguide with me in behalf of just dial. If any suggestion please let me know. Samit. [protected]@gmail.com

Dear sir,
This people cheating with me, I have proof for that,
I am asking for cargo booking Ahmadabad to ranchi, they given me one massage for forward to other number to deduct charge of 225 RS., we also given then 6 digest of debit card number and OTP.

they have done 3 transaction of 10000 +5000+ 10000

please stop them and try to recover my money

https://www.justdial.com/Ahmedabad/Indigo-Airlines-Airport-Office-Near-Domestic-...⇄

At the outset I would like to thank Just dial for providing a platform for providing details for any kind of services.

With great sorrow I would like to bring your kind attention towards the malfunctions and fraud activities and the registration going on in your portal.

I have been using Just dial services for long period and satisfactorily using the same; however during last association with your services in September 2018 I have hired a service provider through Just dial. As I firmly believe about verification done by Just dial before registering any vendor or service provider however this time I would like to share my harassment and annoyance I have faced while availing the service of a service provided viz SECRET SERVICE BUREAU (owner Mr. Rajeev Gupta, A-17, Gupta Complex, Rajouri Garden, Delhi -110027).

I have transferred an advance amount of Rs. 12000/- (Receipt is attached) on the request of Mr Rajeev Gupta for providing the service and he has promised to complete the work in next 10 days however from the date passed the respective person is procrastinating the work. In mid of October 2018 I have complained the same to Just dial and consequently during a conference call with Just dial and the service provided and self, in which Mr. Rajeev Gupta has committed for 23rd Oct 2018 but since that date Mr Rajeev is again procrastinating and fooling me.

I have been calling this guy many times since the work is assigned but this person don’t entertain the calls and just reply with an auto response of “I ll call you later or I ll call you right back”.

I have attached call details, text messages, whstapp conversation, Payment details of Rs. 12000/- and his ID Proof for your ready reference.

It’s been four months since I have assigned a task for which he has committed to do in 10 days only which has already passed on dated 25 Sep 2018 and now I have been only chasing this person but not able to get any solution.

I request you kindly look into this matter which is image degrading point for Just dial and also look into my harassment and provide solution at the earliest.

Further request you kindly arrange to provide my refund and take strict action against this kind of malicious behaviors.

Vijay Negi
[protected]

On oct month my iphone screen got broken & i have called justdial so obviously my number circulated among different vendors of yours & i have received a call from joey who is working in prem mobiles located in perungudi. He came to my omr office & got 5600 amount & replaced the screen. But after two weeks its repaired & i came to know its duplicate. My humble request is please do the minimal level of background verification of your vendors. Now am searching for genuine vendor to replace screen
. Atlast i have last 5600 of my amount

From so many days i am getting irrelevant leads, i have website development business and the lead i am getting is of plumber, electrician, sewage, like this and even in most of the leads no contact details.

Continuously for more than 15 days i am calling customer care but they are disconnecting the phone after listening my problem. I have all the recordings with me. No body is helping and everyone fools you.

I have registerd my profile since last 2 and half months. And my experiance is very bad as there is not a single genuine enquiry since registration. Whenever i send reply to the user by his email id then they reply me back that there is no email id existing. Another thing is that very late message or email received when someone enquired for my profile so when i am trying to call them they told me that already their enquiry has been solved.

Hi,

I had registered my business on just dial in march 16, since then i have been paying 1500 per month, i closed my business from november 18 and i informed justdial well in advance before a month but they still deduct ecs every month. I mailed and called them many times but there is not even a single response from them. I requested bank, bank tried its best to stop ecs but they are unable to do it.

Even after doing so many emails and doing so many calls, there is not even a single reply from them. If you make a call stating that want to upgrade the plan then they will follow up like bee but while you want to stop services they do mental harassment like this by not responding and taking our money.

Want to get out of this problem asap.

Zarana

I sent them many emails like below but not even a single reply from them :

Sent: sat, 13 oct 2018 10:57:14
To: [protected]@justdial.com","ahmedabad","[protected]@sbi.co.in"
Subject: stop ecs from november

Dear just dial team,

After many call and emails, i have not received a single reply from you. I am not getting failure notice after sending emails, these are your official email ids as per customer representative and your website. Looks like my problems are ignored wantedly.

I pay money in advance for services since last four years. Money matters at the end of the day.

I am closing my business from november so kindly stop my ecs from november. I have not been sent copy of my contract even after requesting many times.

Zarana

I have contacted Just dial . com for getting home chimney fixed on 18 Nov. The executive provided me an online portal link and asked me to do the payment of 2600 Rs.

After completing the payment, the executive never attended my call or came to get the work done.

Please refund the money back.

This is completely not acceptable, Worst customer service experience.

I have taken contract with Justdial for my banner and page for one year in Jan'18 under my company name VAIBKUSH SOLUTIONS.
At the time of this contract, keyword POLYTRON was not available on justdial but the manager promised me that this is a very simple activity and can be updated / added with in 24 hours.
I have registered my complaint many times but never get my requested keyword updated on their system.
Now when the contract is about to over, they are following with me to take upper package to get this included. This is a fraud and they are making fool of the suppliers and business owner.
When I am now requesting that I have paid for somthing which they have never supplied, they are not ready to listen and asking me next year higher price to get it done.
I want my complete money back OR I must be given services with my requested keyword added, FREE OF COST for next one full year.

I have registered my 2 business since very long. Now, i want to discontinue the same for some of personal reasons... But they are not responding now. I want to close the registration on priority basis. They are telling me that they can not stop it till may. When i really dont need the services, why shud i pay money for the same till may. I wanna close it immidiate.

Thanks & regards

Divya consultancy
[protected]

Just dial agent come to survey and tell me free subscription for my shop now i realize this agent is made me paid subscription
But now i can't cancel this but customer care executive told i cannot cancel ecs for 1 year 8 want to cancel ecs contract just dial agent tell me wrong name and ask me for otp and made ecs for 1 year i got fraud by just dial company for 2nd time

#i registered with just dial as challengers educational academy and i was informed that i will get inquiries my area i. E. Golconda fort but i did not get any inquiries and when asking them to cancel my contract no one is responding, i called multiple times sent email to [protected]@justdial many times but no response.

I seriously advise every please please please never ever take just dial subscription.

#it is loss of your valuable money. #

Regards,
Challengers educational academy.#

My business is registered on justdial as sbp associates. I had registered my business with justdial in previous month, but as the marketing executive told me the flow of enquiries are not good, in the initial period i got few enquiries after that now i am not getting enquiries of my keywords they just sending me the mail id of the client and on the same hand one of my freind is registered in the similar category with similar amount and he is geeting the enquiories. I had a worst experience with just dial, even the marketing executive is not supporting now and they are deducting the ecs amount even after i requst them to stop the ecs. Its just totally fraud justdial doing with us.
The marketing executive now saying that please increase the amount of ecs than you will get enquiries, what the hell is that you had deducted approx 5000 rs in just one month and not even sending me the proper enquiries.