JustDial.com Complaints & Reviews

In short,

Beware: contract content & date manipulation without client knowledge/ no response for more than 6 query mails / unethical behavior after receiving contract money

24/01/2018
Company name: kolam apartments, chennai

After amount transfer for contract renewal, agreed slots have not been allotted, duration of one year is manipulated in to less duration.

All these have been done by justdial itself through its employees without our knowledge & when we try to question that, (On 24/01/2018 - just one example) the executive mr. Rajadurai says that the person who worked at that time of renewal has left his job from justdial, so its impossible for just dial to answer for the loss. (Which is hilarious as well as atrocious)

I have sent more than 6 mails collectively to chennai and mumbai justdial official mail id, but not even a single response turned up other than the automatic reply.

I am getting many calls every week (Which mostly i don't attend) just to sell other promotions and renew the contract again for some discount (Which obviously is a trick)

When someone is not ready to answer a customer complaint and address any issues of a client, its simply going to downgrade itself because of those target-minded executives who are pushing themselves on money based selling instead of service motive.

All we can do is to make all service providers and our friends, neighbors and family members to make aware of the collective mentality of justdial itslef on money minded business.

Lets see, how word of mouth promotion of people like us works on the justdial's business.
Awaiting to see that result.

Dear Sir/Madam,

I am Mr. Avinash Mandavkar and I registered my business on just dial in 22nd Nov'17. As per the executive that visited me (named Rahul), I can avail the facility (get leads) for 3 month on a payment of 18, 497/-. I took the risk as I was starting my business and gave him the cheque. The amount got deducted from my account in 28th Nov 2017 end. I started getting leads but was insufficient.

Later in 11 Dec 2017 and 20 Jan 2018, a deduction of 5, 900/- happened in my bank account. I called just dial customer care and they said it is ECS payment and that I will be charged this amount every month. I informed that I was not told about this at the time of registration and would like to stop this ECS service, to which they denied and said that it will continue for 1 year as per the contract I signed.

I went to my bank to stop the ECS service but as per bank it is an agreement between two parties and they can't stop it.

The worst part is, the just dial executive got my signature on the ECS form telling me that it will be an EMI for 3 months and the amount will deduct from 18, 497/- that I am paying just dial and if I want then I can stop the services by intimating just dial one month before.

I talked to few people regarding this and in bank as well. Everyone said that they have heard of similar ECS cases from just dial. Some have already been victim of this. One person was getting these ECS charges deducted even after their business stopped. The just dial customer care ignored this as well.

I would request you all who got the similar issue in past or if any of your friends/relatives got the similar issue, to please sign this petition and help stop this ECS service provided by Just Dial. I have already become a victim of this. It should not happen with others.

Looking forward to your support.

Hello jd,

Again worst services, for the queries regarding my key words and my business category, i was only given a pan card search query. But keeping in my mind, just dial as an organisation who is just for grabbing the people hard earned money with no business potential, i stopped mailing.

In-spite off solving the previous problem, you people are troubling more and more. It is regarding the virtual no. Just dial has provided me. At the time of the contract, i have been assured of that i will be given a landline virtual no. And i got that. Now without conveying me you people changed the landline no. To mobile no.

Have some business etiquette. What kind off business organisation it is with no principles and no values. You people just know to fool business man with the completely nonsense promises which you never fulfill.

From that too the mobile no. Provided previously belongs to some other persons. Every day i get almost 5-10 calls from different persons regarding the loan recovery, bill recovery asking different names.

Now the story is, i get daily almost 5-10 calls from unknown persons not asking about my business but about the different names

Like santosh, arijit and mohit, harish
Some times i do get calls from vodafone as well for not paying the bills,
Sometimes i do get calls about the vodafone promotions.
Sometimes i do get calls from icici bank for loan recovery.

Have some brain, i already have a mobile no. Why would i need a virtual mobile no.

No business, no ethics and even after letting it all, now you people are troubling and harassing by giving nonsense virtual mobile no. S with nonsense calls.

Either give me a landline no. Or just be sensible by not giving a virtual mobile no. When i already have a mobile no.

After all when i called your customer care no.[protected], the very ethical executive ask me to complain to vodafone and ask vodafone all the matter myself. Wow i mean they think its my responsibility to take care of the services provided by just dial as if it is proper or not. If there is any problem i have to fix it myself. What a great customer service you have.

Good day gentlemen,
Greetings,

My company name is mr. Solth and my registered mobile # [protected]. I actually belong to tamil nadu and for the business purpose i came to mumbai. First time when i approach the just dial employee to start up my business with just dial she required my mumbai based documentation such bank cheque, aadhar card and pan card. All my documents are based in tamil nadu as i told her and she said "no worries get some one's documents whose documents based in mumbai". After long struggle one of the strange person came to help me. I received his documents with the cheque 3540k and submitted to the just dial field executive and within one week my business was started up greatly. My business was rapidly developed and i was so happy with just dial.in end of the entire month contract i called mrs. Isha # [protected] to renew my another month contract (Till yesterday they didn't even explain ecs amount will be deduct from the account). Unfortunately the person who was helped me in first time to given his documents and cheque, he went to his hometown in tamil nadu. This is why i asked her shall i give another person's cheque with mumbai based documents for the next month contract. She said "okay no problem you can give".in next day 08/01/2018 she sent a just dial field executive to collect cheque and documents. His name is mr. Sahil khan # [protected]. He verified the documents and received it. By the time also i asked him "if there any problem to give the other person's cheque and documents please tell me". He said "no problem i will take care of everything your business will be activated after cleared the cheque". After that within 3 to 4 days my cheque was cleared and just dial took the money from the account. Even though my business was not started up. When i asked mrs. Isha and mr. Sahil they said "your documents are not sufficient you have to provide the person (Mr. Nelson) who was given his documents in first time". I clearly said that person is not in mumbai and he went to tamil nadu this is why i confirmed you in before i had given another person's cheque and documents. If the documents are not proper why did they collect the cheque and documents..??? If the documents are not sufficient why did the cleared my cheque and took money..??? Is it my mistake..??? After long conversation mr. Sahil asked my own aadhar card and passport copy as well as i sent to him. Whenever i called them (Mrs. Isha and mr. Sahil) both were lying without shy by saying words "sir end of the day before your business will be activated don't worry" since the day my cheque was cleared. Then they said we need only mr. Nelson's aadhar card once we receive his aadhar card we will activate your business within one hour. And finally mr. Nelson came back to mumbai and i got his aadhar card and sent it to mr. Isha and mr. Sahil thru what's up. As they said my business was activated yesterday (24/01/2018) evening. Within a few hour i received a sms from just dial that "your monthly ecs amount of rs.3540 is due to be deducted on 27/01/2018 from mr. Nelson's account". I got massive shock and i called mr. Sahil why are you going to deduct money from mr. Nelson's account? And i paid 3540k on 08/01/2018 and my business activated a few hours before only. They are not give any proper explanation at all. This is why i am sending mail to you sir. Basically i am from tamil nadu, i am very poor in hindi, i came to mumbai a few months before only. I have none other option to complain. Because they are only saying lie, lie, lie. They did not explain about the contract and anything. Whenever i ask something they were saying only "okay sir no problem i will take care". Atlast i lost 3540k for mrs. Isha and mr. Sahil's mistake. Mother promise i don't have money sir. I was so happy and hope with just dial. Because i got a good benefits thru just dial. This is why i paid again for the next month to renew my contract. Now i am so fed up with just dial. Your peoples are pushing me to depression mood. Full of tension. I have no words to explain how much mentally i am getting torture by just dial. This is really a emotional torture. I don't have money then how could i give 3540k again without getting my business. Also the person (Mr. Nelson) who helped me in first time by giving his documents for me to just dial he is stranger actually. I asked him a help and he did. Now as i receive the sms from just dial they are going to deduct 3540k from his account on 27/01/2018. If there is no money my business will be deactivated. What to do sir..?? I am helpless. I am so depressed. Even i don't know much hindi then how can i survive in mumbai. I have already been traumatized. Your peoples giving me a huge mental torture. I can't tolerate it. Please do the needful sir. Your earliest action in this regard will be immense valued.

Best regards,
Kathiravan velsamy nadar.

I have registered my business annai consultancy with justdial from nov 2016. For my business development i advertised my business through justdial, sulekha and google. The is no issue from sulekha and iam getting more leads from sulekha, but from justdial and google i didn’t get even one lead. Then i complaint google customer service and then google stopped advertisement and crediting money from my account. Justdial marketing executive told me to pay ecs amount for 1 year and i have paid that too but still they deduct ecs from my account so i asked customer care they said auto renewal activated for my business, marketing executive didn’t explain about that auto renewal so i told customer care ecs section to stop my ecs. I asked more than 5 times to justdial customer care for marketing executive appointment, they told that justdial marketing executive will call to your mobile and they will make appointment to clarify these ecs issues but still ecs amount bounce from my account and no executive not even called related my complaint. Iam not satisfied with justdial service.

Thank you,
Regards,
Annai consultancy[protected]

I m not satisfied with ur service n i got call in name of just dial were wrong number
It's been 5 months n not a single right call i get
N ur executive also misguided while taking contract
So many time i called to stop but every time they told to contact bank n avoid talking
It's in ur hand to stop contract
Pls stop contract n save my money
Thank you

Just dial executive come to me n told about marketing ur business as i convinced with him.
What he said was you hav to give cheque for this month n later on money deducted from your account and i[censored] don't want to continue than only call your bank to stop payments
He misguided us as he was not mentioned it's a ecs for year n now we call them they told us contact to bank n bank told us contact to just dial
Beware of just dial
N call we get for business all were wrong number

I stop business then also ecs debiting in my account.

My registered mobile no. Is [protected]

I already inform your customer care executive but they did not help me out.

Please educate your executive because they are not telling ecs part.
They took sign and saying its like registration process. They are not allowed to read documents.

Do not fool the people who believes you.

As i approached thirumala cabs in kokkurpet chennai through just dial so i have transferred money for booking but he has not booked since he could not and at the same time he has not returned the money till which happened in the month of august and contact person is chandrasekar and no one found in that address

And i have raised many complaints regarding this no response from just dial so i decided to register complaint against just dial in cyber crime for sure

Reach out to me i[censored] need clarity [protected] [protected]@gmail.com

I called so many times to stop my ecs and cancel my contract in feb 2017 but still ecs detected from my account.

It's one year contract but without my permission they renew my contacts. They told me that we cancelled your contract after one year completion

Company executive doesn't support to solved our problem. I called so many times but they didn't receive our calls.

Dear sir,
Warm greetings from saroja school of embroidery ramnagar coimbatore 641009
We would like to inform you that our esteemed concern m/s saroja school of embroidery received review 2 people posted today this two people not belongs to our school & any way we find out all records and phone calls. We conform that someone business competitor to write review
Our institution run more than 22 yrs and powered by saroja memorial trust giving lot of benefits to students community we got leading tv channel awards and university support also
Kindly remove today 2 review 1. Mr vignesh 2. Swathi
It will negative impact to our brand image
Kindly do the needful very past
Thanking you

Hello team,
Marketing executive of just dial (Chandigarh) mrs. Madhuri exective code "10054045" dey can make you any type of fake commitment to fulfill his target and will completely brainwash you with different types of fake offers and make you start the contract with justdial.
This incident happened with me
Company name: guru kirpa association home tuition
Contact no.:[protected] and [protected]
T first, i am suffering a lot with leads from just dial, because you to know that before the contract your marketing executive mrs. Madhuri dey have given me fake commitment that regularly basis.
And since i tried to communicate with her but she never even bothered to talk with me.
On 08 september 2017 she come to me in my office and she said that just dial is giving a offer of rs 2124 for 1 month for live banner and after that no ecs will hit my account for banner but recently an ecs of rs 2124 hit my account but balance not available in my bank acount but debits 8 times in my account return cheque charge rs 236 in my bank account
Even she said me that for supreme package there will be no ecs for next any months, again it was a fake commitment.

After all this i pay to rs 1864 for a contract that was not started due to insufficient amount in my account. I paid this amount at the of 20 september 2017 to till today 22 january 2018. I didn't get any respond from me.
Since that i am calling that guy on regular basis but she is showing an arrogant attitude to me and from last four months she is not responding to my calls. I am really very much surprised how can a marketing representative of a reputed company can behave like with your client.
I hope just dial will give a look on it and take some step on this matter as soon as possible. I will request just dial to send this guy to my office as soon as possible to solve out this misunderstanding. I have full prove what type of fake commitment she has made to me on the name of justdial. I think in this reputation of the company will be hampered.

I am suffering a lots of much, kindly arrange a meeting in my office as soon as possible since i cant discuss all the problems over phone or over mail and one more thing stop my ecs for urgent basis and return my debit charge otherwise i am puting rti from your company.

I have opted for tempo traveller service buy checking their availabilty through just dail.

And traveller name is akshita.

We gave pendrive to driver for songs but he did not return back to us. When we call him he is saying like i will gove you after first ew days from last 2 months.

It is actually belongs to my office and we have sensitive information in that.

When i spoke to his owner he is saying driver has taken that ask him only.

Please help me to get that from him.

His details are below.

Mobile 1 : [protected]
Mobile 2 : [protected]
Driver name: ravi keshava reddy ganta
Email : [protected]@gmail.com
City : hyderabad

Company name jai shri ram tour and travels
Iam jagdish chandra joshi
Registerded mobile no [protected], [protected]
Dear sir,
Iam using paid service of just dial company add a special no on my account without my permission so i request u please remove special number provide by just dial or u please cancel my paid serveice i dont want to usee this.
— i dont want to use this no...

Dear team,
I want to check with you about one of the amout deducted from my axis bank branch without my confirmation as i didn't take any service from you company. I was shocked when i saw amount of "3540" has been deducted from my account on behalf of just dial. When i called the bank they said that this is a auto confirmed amount which is signed by you at the time of service purchase from just dial but i didn't apply for any service from just dial. After a long discussion with branch they told me that the id and signature are not as per your documentation submitted by you at the time of account opened.
I am struggling from[protected] to get back my money to my account and also locked complaint against branch more then 3 times every time they said the delay is occurred from just dial end as the bank already requested refund from just dial. I also asked the bank executive about why its taken too much time and from now onward how much time it will take to refund my money, he said i dont have any idea it depends on just dial. Please suggest me where i have to go and protest to get back my money. Please look into the matter and provide appropriate resolution for the same. Also close if any of the ecs auto payment mode deduction is requested from your end

Just dial company marketing head i think dont have any brain

International packers and movers is the basic keywords for sending parcel abroad
And in this same name so many company is registered with company name of international packers and movers and playing game with just dial and customers
Same name almost 20 companies is registered and just dial dont verified also

I had to line up transportation for material transfer from pata to dadri in u. P. And i registered on justdial to identify transport vendors. I got a call from lokendra singh (Fraud) with following details :
Phone no. - [protected]
Email - [protected]@gmail.com
Company name - shree krishna roadline
Office location - lucknow, up
Vehicle & driver details he provided -
Truck no. - mh04hd5151
Driver's no. - [protected]
Truck no. - hr55s5912
Driver's no. - [protected]
Account details - ravi kumar, a/c no. - [protected], ifsc code - sbin0008949
Arun kumar, uco bank, a/c no. - [protected], ifsc code - ucba0002883

He agreed on arranging two vehicles at pata next morning against 50% advance payment and also agreed to provide the vehicle and driver contact details. He did provide the details but fake ones and since the payment was made to him he stopped responding. He gave his account details to which the imps transfer failed twice. After that paytm was used to process the advance payment. Later when we searched driver's contact on google, we found that the vendor is a fraud and he has already cheated others and ran with their money.

I have been registered in just dial by their marketing person jubair alli who was an pakka cheater not only be was also the company of just dial. They are detecting my amount against my contract amount. So i request those guys who are willing to join or to register in justdial is my humble request please don't waste your valuable money this kind of cheaters.

Hi,

My Complaint number raised on 19-December-2017 is marked as RESOLVED... which is still OPEN yet.

Donno, How did this happen..

Below is the same complaint, copy pasted.. below..
_______________________________________________________________
[Resolved] JustDial.com — unethical behaviour

2 Reviews
Sa satyam21 on Dec 18, 2017

Dear ​sir / madam,

Date of the incident : 14 - september - 2017
Client name : vasanth
Client number : [protected]
Desirable resiolution : refund the money back.

I was contacted by vasanth, who introduced he was working for just dial,
Early september 2017

Our startup concern required marketing for our business ​through ​any marketing sources.​

As vasanth was in contact and gave trustworthy commitments.
I'd personally suggested our concern to go through with just dial vasanth
Where he had promised an offer package (Valid for 2 years) commitments asd below for our business.

Offer package commitments :

our business shall receive calls and messages on ​d​aily basis.
payment by cheque in for inr 17, 000 (Handed over the cheque on 14 / 09
/ 2017)
offer valid for 2 years

With these commitments, got approval from our management to proceed.

We awaited for his input from the date he received cheque. But invain, we
Never got a call / message from his side, never yet.

After some repeated calls, where he picks up and says always, that his manager is on leave, or i'm currently doing your work.. I really have no idea on the same. Please check the clippings correspondingly with
Date.

He not only spoiled our friendship and relationship, but also the concern he
Is working for.

The main conversation where he was caught in conference, where he don't
Know what that offer pack stands for.

I've got some conversation recordings on the same to show, how much height he has driven us into frustration ​and false promises​.
​
We were mentally and physically worried about the happenings, as it is still going on till this year end. Where he was never bothered about the customer to visit nor contacted. I couldn't imagine if there are persons in the world, who
Would be happily seated somewhere driving customer much worried and
Their money in stake.

A customer should be happy and they should refer your concern happily.

​

​as there were no healthy sign of him, who never visited us to explain nor
Bothered to call. I've came to just dial office on 08 december 2017

We strongly trust that your support would be bring justice to get the money
Back sooner and take appropriate action on this regard.

Thanks!
K sathish kumar
_

Op : +[protected]
Hp : +[protected]
_

"smile! You dont own all the problems in the world"


Complaint marked as Resolved Jan 19, 2018
Complaint Status
[Dec 18, 2017] JustDial.com customer support has been notified about the posted complaint.
Updated by satyam21, Dec 18, 2017
Dear Sir / Madam,

The voice recordings of the Attachments are briefed below.

: Asked him why the calls are not attended. Vasanth says
Gone Bangalore and its Roaming. As well as he was on 20 days leave.

Rec_[protected]_[protected] Attachments 1
Rec_[protected]_[protected] Attachments 1
Rec_[protected]_[protected] Attachments 1

: Vasanth was in Conference, where he don't know what
that Offer pack stands for.

Rec_[protected]_[protected] Attachments 2

: Vasanth not shown his responsibility or Ownership to
solve, as Manager was in multiple leaves.(Shown many excuses with
superiors condition)

Rec_[protected]_[protected] Attachments 3
Rec_[protected]_[protected] Attachments 3
Rec_[protected]_[protected] Attachments 3
Rec_[protected]_[protected] Attachments 3

Also, there were more than 100 calls made to him, where few calls were
attended by Vasanth.

Vasanth Calls Made after Issue : < None >
Vasanth Visit Made after Issue : < None >
[ As per many mobile conversation ]

Vasanth, had neither shown interest nor did a Customer Visit.

If he says that he had visited Our place once after the issue, we don't
want the money back. Does he ?

This clearly shows that he shows a very lethargically interest in the job
he had taken, where customer was badly affected, likewise the concern he
is in.

We again trust and rely on your process to get our money back with
appropriate action taken.

Thanks !
k sathish kumar
______________________________________________

OP : +[protected]
HP : +[protected]
______________________________________________

"Smile ! You dont Own all the Problems in the world"
Updated by satyam21, Dec 18, 2017
I was told by Just Dial executive. that I shall receive a call by last saturday (16-December-2017) to get this resolved by this Monday (16-December-2017). But unlucky, didn't get any call.

Upon my call enquiry, seems like they have not looked into the issue.
This is not happening for the First time, where promised call back from Just Dial were not happening.
We have the records for the same to show how many times in past Just Dial Team had committed for a call back and never called.

Couldn't hold my patience. Extremely Poor Service and total negligence to the Customer.
JustDial.com Customer Care's response, Dec 19, 2017
Hello Mr. k Sathish Kumar,

Greetings from Just Dial Limited.

We are sorry to hear that you have a concern in your contract. We would like to inform you that we have forwarded your request to our concerned complaint specialist department & you will be contacted shortly to resolve the issue.

Team JustDial.
Updated by satyam21, Dec 20, 2017
Dear Sir / Madam,

I was told by Just Dial Team, that I would receive a call back this evening.
Awaiting still..

Thanks !
Updated by satyam21, Dec 21, 2017
Dear Sir / Madam,

I was told, yesterday that Vasanth shall contact. But not yet..
still awaiting..

Thanks !
Updated by satyam21, Jan 01, 2018
Dear Sir / Madam,

Vasanth still didn't contact me.
still awaiting..

Just an update.

Meanwhile, someone called for solar enquiry from justdial 2 days. I told them clearly, if their communication channel is through jusdial, then I'm really Sorry that I won't be able to support them. (Communication Recorded)

Thanks !
Updated by satyam21, Jan 10, 2018
Dear Sir / Madam,

No updates from Just Dial or vasanth.
Please expedite.

Thanks !
Updated by satyam21, Jan 10, 2018
Dear :

No updates yet from Just Dial.
Please expedite the process.

Thanks !
Updated by satyam21, Jan 19, 2018
Dear :

No updates yet from Just Dial.
Please expedite the process.

Thanks !
Updated by satyam21, Jan 19, 2018
Hello JustDial.com Customer Care,

I still didn't any response from your concerned complaint specialist department.
Its been a long period. Kindly resolve the issue.

Thanks !
Sathish kumar K

[protected]--Your Email Below[protected][protected]-------

JustDial.com Customer Care's response, Dec 19, 2017
Hello Mr. k Sathish Kumar,

Greetings from Just Dial Limited.

We are sorry to hear that you have a concern in your contract. We would like to inform you that we have forwarded your request to our concerned complaint specialist department & you will be contacted shortly to resolve the issue.

Team JustDial.
Updated by satyam21, Jan 19, 2018
Hello JustDial.com Customer Care,

I still didn't any response from your concerned complaint specialist department.
Its been a long period. Kindly resolve the issue.

Thanks !
Sathish kumar K

[protected]--Your Email Below[protected][protected]-------

JustDial.com Customer Care's response, Dec 19, 2017
Hello Mr. k Sathish Kumar,

Greetings from Just Dial Limited.

We are sorry to hear that you have a concern in your contract. We would like to inform you that we have forwarded your request to our concerned complaint specialist department & you will be contacted shortly to resolve the issue.

Team JustDial.

A person came to my and taken case for a month and 100rs check than just dial has given add for a month. As i have not signed any ecs form so they can't my ecs with the bank. But yesterday i noticed that just dial has made the ecs with the made a taking 3540 rs from last 5 mouth. I have asked for this illegal transfer of funds now it will take 3days for this to check. The question is how they manage to create ecs with the bank. Wating from bank what they tell me on this after i will complain to police for this forgery done to me. My number is [protected] from delhi.