Kaff Appliances India Complaints & Reviews

Hi,

I'm writing to escalate a total failure from KAFF Appliances in resolving my burner issue which was raised on 16th of September 2022.
Complaint No.:[protected]
HOB model No.: VHB-763
Purchased on: 14th of February 2021.

I encountered issues with the two big burners and had raised a ticket for the same on 16th of Sep 2022 where a technician visited and claimed that the burner needs to...

Not yet came for fixing circuit board from last 2 months....

Service person came and dismantled all the parts past 2 months back he is not yet came for fixing back and nor replying the whatsup message.

Product is KAFF stove...

Dishwasher complaint no[protected]

As i have marked complaint on[protected]
About my dishwasher was not working properly

My dishwasher parts were sent by courier of repair but this time also dishwasher didn’t worked this is my third remender to your company it has been 3 months i am struggling

I had payed 2500 for TCB repair on[protected]
This device was sent to company for repair...

I have bought a kaff chimney from my near store, and it has been broken, so I need its service as soon as possible...kindly keep it on your view and take action soon

Thank you...

My MFBX 603 is under 2 years warranty and I had raised service request on Sept 25 2022.Its been 15 days but there is no proper responses from KAFF team.

They are telling they don't have spare parts to be replaced and may get the parts in Nov.As all burners have same issues should my family stop cooking for another 1 month.

We are using induction currently for cooking and burner have turned very dangerous.br...

Very bad experience. We have been raising complaint on the Kaff chimney several times (from the time of purchase), but till now it’s not been resolved. I spoke with the kaff manager and he sent the technician for changing some parts, but still the issue is not resolved. It is automatically switching off. We have already requested for replacement for the defective product, but no response. Requested the contact numbers to escalate to the...

I have complained about cooking top service through my Cell No. [protected]. My mail Id is [protected]@gmail.com.

He had attended the service and charged Rs 450. He did not given the receipt either.

The next day I received message from you that the Rs 250 is received. I don’t understand how come he took extra 200. This will dampen the reputation of your company as well

His phone number is...

Kaff india (andheri east) has created mental stess on me and my family. I had bought their chimney but it started giving problem in May 22. Now, in Sept 22 it has stopped working. I am raising this issue with their representative and also taking follow up for which they say “it will be taken care”. Its high time now. Senior person Vinay is not picking the calls. And no one is looking into this issue. They have created this a joke. From...

Raised the complain with Kaff customer service number a couple of times. It's almost more than 2 months. Nobody turned up till today to resolve the issue...didn't expect such an after service care from KAFF....

We bought a Kaff chimney in February 2021. The other day ( 27 August 2022) when I entered home, I saw glass pieces everywhere and realised that this is coming from the kitchen. What had happened is that the glass over the chimney top had fallen and shattered all over the house, the sharp glass pieces where everywhere. Luckily we weren’t at home when this happened, else we would have been severely injured as the glass shattered and spread...

Dear Sir,

I had paid Rs 16, 990/- for a Kaff Kitchen Double SS Sink, Model no. KS 940 DB (R10), Vide Receipt Voucher No. 911 dated[protected].
Your Sales person, Mr Sahadev Das, in Kaff Appliances (india) Pvt Ltd, CC2, New Town, Rajarhat, Kolkata-700157, attended to us and to whom we paid the above amount. He promised that that delivery will be done at my residence in 2-3 days time.

Since yesterday I...

Since DAY 1, The hob works fine only on full flame. When it's flame is lowered there is no flame coming out of most of the holes and the service person says Kaff stovesbehaves this way. This is highly risky and I would need a replacement if better model if this is model issue....

I lodged a complaint of hob on 30 may 2022. Despite of several reminders and chat conversations, they don't bother about attend the complaint.
I want to file a complaint against the company...

I registered request for service vide service request no.[protected] Dt 11/7/22. I was told to pay 350/- plus gst for service to technician. But technician charged me 1400/- for service and even did not issue gst invoice for it. On enquiring from customer care, I was told whatever he is charging is correct and you have to pay that amount.
I was really grieved to get this response from customer care respresentative.
Atul Guptabr...

Chimney KAFF RELDHC-60 Chimney was bought on 27.03.2022 and it was very rubbish product. Please return and solve.
I communicated manager and others, no cooperation from Santragachi, Great Eastern...

We have purchased KAFF Cooktop from Daksh sales, Bihat, Begusarai (Bihar) on 15th June'22. Serial number 2019 F KC 8638.

We have opened the cooktop on 18th June'22. The auto ignition is not working. We have lodged complains with customer care @ [protected] (Request No.[protected] the same informed to the Dakh sales. 48 Hrs over now, But my issue is unresolved even after reminders & regular follow-ups. I thinks it's outdated...

I'm using a Kaff 4 Burner Gas stove since many years but few weeks back my mother was facing an issue with the burner as more than 2 or 3 burners were not burning at the same time because of some nozzle issue in the back of the burner & also the burner was giving flames or not working on sim. I registered a complaint through Kaff customer service where they sent their executive to look into the matter on the same day of complaint which is...

Pls provide main pcb repair...

We have purchased KAFF Cooktop from Girias Bangalore Yelhanka on 25-May-2022. We have opened the cooktop on 26th May. The auto ignition is not working. We have lodged 3 complains with Girias and one techncian came but my issue is unresolved. The product is faulty and not working from day 1. Kindly get me a replacement.

Chandramouli Bharadwaj - [protected]...