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Kaff Appliances India Complaints & Reviews

www.kaff.in
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Updated: Nov 13, 2024
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Bad 😕 It seems that Kaff Appliances India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Kaff Appliances India reviews & complaints page 2

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R
Rishab Malhotra
from New Delhi, Delhi
Mar 7, 2023
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Chimney & Hob

Address: 437/14 sonepat

HOB is not working Chimney Blocked...
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E
Er gagandeep Singh
from Jalandhar, Punjab
Feb 18, 2023
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Kaff chimney services

I had called customer care for deep cleaning of my chimney and on 1 jan 2023 it was done by kaiff service provider at my home by (vishal [protected]). After deep cleaning i had observed that the colour of strip of the chimney is destroyed by the chemical used by him. Secondly they also misadjusted the automatic flap of the chimney. When i raised a issue with them than he(vishal) told me that he will correct the issues tommorow morning. I had...
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N
Nikhil Doe
Jan 21, 2023
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Kaff Chimney - Serious Safety Hazard - Glass exploding without use

The rotating glass of my Kaff Chimney (purchased in Feb-2022) just shattered into pieces all of a sudden one day (13-Jan-2023). The gas or chimney was not in use at the time. Luckily, no one was close to the chimney at the time or there could have been some serious injuries.

I checked online and others have also complained of the same issue.

On stop of having poor quality glass which can cause serious injuries...
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J
jyotilal
from AGRA, Uttar Pradesh
Dec 12, 2022
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Kaff Built in Hob MSM 783

Address: LAURIES HOTEL, M.G.ROAD,PERTAPPURA,Agra-282001

Latest model of kitchen Kaff hob not functioning and after repeated complaints no one from the company is responding and coming to fix the problem. I am fed up with it and wish to return it as it is causing too much. It is supposed to be a reputed company but its after sales services are pathetic....
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O
[email protected]
Dec 11, 2022
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Worst customer service

Address: Hno 39 shaheen colony wanbal yayil rawalpora Srinagar 190005

Dear Customer care
I have brought kaff hobb and kaff chimney in the month of Oct.The Hobbs lighter is not working.I have made service request earlier.and ur customer executive has visited and told us one of the ignition lighter is to be replaced.I have been following with him he told me that company's is ready to replace at this moment.Even he seems to be helpless..
Contact me [protected]
Owais.[protected]@gmail.com...
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V
vishalhaorongbam
from Bengaluru, Karnataka
Nov 24, 2022
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In-built HOB burner out of stock since months

Hi,

I'm writing to escalate a total failure from KAFF Appliances in resolving my burner issue which was raised on 16th of September 2022.
Complaint No.:[protected]
HOB model No.: VHB-763
Purchased on: 14th of February 2021.

I encountered issues with the two big burners and had raised a ticket for the same on 16th of Sep 2022 where a technician visited and claimed that the burner needs to...
+2 photos
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W
we are Sridhara Nagaraj
Nov 4, 2022
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Repair / Servicing / Installing.

Address: Srinika Nilaya,Yellareddy Circle,Kadugudi,Bangalore-560067.

Not yet came for fixing circuit board from last 2 months....
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we are Sridhara Nagaraj
Nov 4, 2022
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Repair / Servicing and completing the work.

Address: Srinika Nilaya,Yellareddy Circle,Kadugudi,Bangalore-560067.

Service person came and dismantled all the parts past 2 months back he is not yet came for fixing back and nor replying the whatsup message.

Product is KAFF stove...
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R
Ranvir0706
from Rāikot, Punjab
Nov 2, 2022
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Dishwasher complaint no 220726193

Address: Kothe govindpura distt barnala VPO DHANAULA 148105

Dishwasher complaint no[protected]

As i have marked complaint on[protected]
About my dishwasher was not working properly

My dishwasher parts were sent by courier of repair but this time also dishwasher didn’t worked this is my third remender to your company it has been 3 months i am struggling

I had payed 2500 for TCB repair on[protected]
This device was sent to company for repair...
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S
Sukanta Kumar Dalabehera
Oct 22, 2022
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I'm complaining about my chimney

Address: Plot no-1145,trinath temple,Laxmisagar,bhubaneswar,odisha

I have bought a kaff chimney from my near store, and it has been broken, so I need its service as soon as possible...kindly keep it on your view and take action soon

Thank you...
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A
adityakapileshwarkar
Oct 10, 2022
Oct 10, 2022
This thread was updated on Oct 10, 2022
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Built in Hob MFBX 603

Address: Bren Imperia, Wing 3-102, Harlur Road, Shubh Encalve, Bangalore - 560102

My MFBX 603 is under 2 years warranty and I had raised service request on Sept 25 2022.Its been 15 days but there is no proper responses from KAFF team.

They are telling they don't have spare parts to be replaced and may get the parts in Nov.As all burners have same issues should my family stop cooking for another 1 month.

We are using induction currently for cooking and burner have turned very dangerous.br...
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S
Sangee013
from Chennai, Tamil Nadu
Oct 7, 2022
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Escalating the issue - Kaff chimney automatically switched off and on

Address: 100feet Radial road, chennai

Very bad experience. We have been raising complaint on the Kaff chimney several times (from the time of purchase), but till now it’s not been resolved. I spoke with the kaff manager and he sent the technician for changing some parts, but still the issue is not resolved. It is automatically switching off. We have already requested for replacement for the defective product, but no response. Requested the contact numbers to escalate to the...
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N
nagesh nemmani
Sep 25, 2022
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Service technician charged RS 450 instead of Rs 250

I have complained about cooking top service through my Cell No. [protected]. My mail Id is [protected]@gmail.com.

He had attended the service and charged Rs 450. He did not given the receipt either.

The next day I received message from you that the Rs 250 is received. I don’t understand how come he took extra 200. This will dampen the reputation of your company as well

His phone number is...
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P
Pratikkharat
from Mumbai, Maharashtra
Sep 10, 2022
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Albury Chimney not working

Kaff india (andheri east) has created mental stess on me and my family. I had bought their chimney but it started giving problem in May 22. Now, in Sept 22 it has stopped working. I am raising this issue with their representative and also taking follow up for which they say “it will be taken care”. Its high time now. Senior person Vinay is not picking the calls. And no one is looking into this issue. They have created this a joke. From...
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A
a_gadre
Sep 6, 2022
Sep 6, 2022
This thread was updated on Sep 6, 2022
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Kaff built-in electric oven/inside light stopped working

Address: A-103; Mayfair Greens complex, 449 S. N. Ghosh avenue, Narendrapur, opposite Select House Baganbari

Raised the complain with Kaff customer service number a couple of times. It's almost more than 2 months. Nobody turned up till today to resolve the issue...didn't expect such an after service care from KAFF....
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S
Shona Monteiro
Aug 29, 2022
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Kaff Chimney explosion

Address: 002, Golden Spring Apartments, Chilimbi, Urwa

We bought a Kaff chimney in February 2021. The other day ( 27 August 2022) when I entered home, I saw glass pieces everywhere and realised that this is coming from the kitchen. What had happened is that the glass over the chimney top had fallen and shattered all over the house, the sharp glass pieces where everywhere. Luckily we weren’t at home when this happened, else we would have been severely injured as the glass shattered and spread...
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A
anirban9
from Kolkata, West Bengal
Aug 17, 2022
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SS Kitchen Double Sink, Model KS 940 DB (R10)

Dear Sir,

I had paid Rs 16, 990/- for a Kaff Kitchen Double SS Sink, Model no. KS 940 DB (R10), Vide Receipt Voucher No. 911 dated[protected].
Your Sales person, Mr Sahadev Das, in Kaff Appliances (india) Pvt Ltd, CC2, New Town, Rajarhat, Kolkata-700157, attended to us and to whom we paid the above amount. He promised that that delivery will be done at my residence in 2-3 days time.

Since yesterday I...
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A
Aarthi Vedhavalli
Jul 20, 2022
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Hob FBB 604

Since DAY 1, The hob works fine only on full flame. When it's flame is lowered there is no flame coming out of most of the holes and the service person says Kaff stovesbehaves this way. This is highly risky and I would need a replacement if better model if this is model issue....
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L
Lokeshmehta1979
Jul 16, 2022
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Complaint not attended from 2 months

I lodged a complaint of hob on 30 may 2022. Despite of several reminders and chat conversations, they don't bother about attend the complaint.
I want to file a complaint against the company...
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A
Atulkuma@707
Jul 14, 2022
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Wall mounted chimney

Address: 83 Adhchini Sri Aurobindo Marg New Delhi-110017

I registered request for service vide service request no.[protected] Dt 11/7/22. I was told to pay 350/- plus gst for service to technician. But technician charged me 1400/- for service and even did not issue gst invoice for it. On enquiring from customer care, I was told whatever he is charging is correct and you have to pay that amount.
I was really grieved to get this response from customer care respresentative.
Atul Guptabr...
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