Kaff Appliances India Complaints & Reviews

I registered request for service vide service request no.[protected] Dt 11/7/22. I was told to pay 350/- plus gst for service to technician. But technician charged me 1400/- for service and even did not issue gst invoice for it. On enquiring from customer care, I was told whatever he is charging is correct and you have to pay that amount.
I was really grieved to get this response from customer care respresentative.
Atul Gupta
[protected]
New Delhi

Chimney KAFF RELDHC-60 Chimney was bought on 27.03.2022 and it was very rubbish product. Please return and solve.
I communicated manager and others, no cooperation from Santragachi, Great Eastern

We have purchased KAFF Cooktop from Daksh sales, Bihat, Begusarai (Bihar) on 15th June'22. Serial number 2019 F KC 8638.

We have opened the cooktop on 18th June'22. The auto ignition is not working. We have lodged complains with customer care @ [protected] (Request No.[protected] the same informed to the Dakh sales. 48 Hrs over now, But my issue is unresolved even after reminders & regular follow-ups. I thinks it's outdated (2019 make) & faulty product. So it's not working from day 1. So, please arrange replacement immediately. I don't have enough time here. So, Please look into this matter seriously & do the needful on urgent basis/ priority

I'm using a Kaff 4 Burner Gas stove since many years but few weeks back my mother was facing an issue with the burner as more than 2 or 3 burners were not burning at the same time because of some nozzle issue in the back of the burner & also the burner was giving flames or not working on sim. I registered a complaint through Kaff customer service where they sent their executive to look into the matter on the same day of complaint which is highly appreciable. When Mr. Kuldeep (executive) came he told us that these nozzles can be repaired instead of new ones. He told the charge of repairing 4 nozzles + service charge + Visiting charge . In total we paid him 1100 and he gave us a guarantee that they would work for more than 2 months and if any kind of problem occurs he'll bear the expense of new nozzles. After 2 days of service the same problem continues to occur and when we informed him about the issue he says there's some personal issue at his family due to which he'll send some other executive or if not he'll come in 2 days. On the same day due to the burner problem my mother's hand also got burned. Afterwards to not to disturb him we didn't called him for 3 days but there was no response from his side but on the 4th day when we were facing a lot of issue with the burner we decided to call him and what he said was that i thought the problem must have been resolved. But we still requested him to come as the company didn't send any other executive. He kept doing the same for 2 days, promises to come but at the end of the day gave a reason that company is not allowing me to go. I decided to call the customer care support but they were neither less than this. Every time i call them they say that we'll send someone to look into the matter next day but nobody came. One day when they were sending the person on the same day, they provided me the contact number of the personal named Ravi who said on call to us 'why don't you approach IGL?', they will solve your problem. We told him that someone had to come as we cant bear this anymore and this is not our duty to inform everyone daily to repair this as the service was under guarantee . We kept calling all the three persons (Mr. Kuldeep, Mr. Ravi & the customer support team) This is the third week going on with the problem but there is no response from their side. I would request everyone not to buy or use their products as their after sale service is below expectations. As soon as they receive money they would hardly respond to your problem. For me 1100 is not a big amount but it's about the trust or faith we had on a big brand's after sale service. This is really disappointing for the customers to trust on brands like Kaff after facing such a nuisance.

Pls provide main pcb repair

We have purchased KAFF Cooktop from Girias Bangalore Yelhanka on 25-May-2022. We have opened the cooktop on 26th May. The auto ignition is not working. We have lodged 3 complains with Girias and one techncian came but my issue is unresolved. The product is faulty and not working from day 1. Kindly get me a replacement.

Chandramouli Bharadwaj - [protected]

My gas hob’s ingnition is not working on one burner and theres lower flame output on other, made several complants but nobody came or attended. they never attend to complaints and after a few days they themself close it. i will add past 3 complaint numbers here which werent attended to
[protected] on 26th april 2022
22420124 on 20th april 2022
[protected] on 14th march 2022
[protected] on 11th may 2022
none attended

Complaint Request Number:[protected] Dated 25 April 2022 still remains unresolved.

I raised a complaint for servicing on the registered number on google.

[protected]. I shared my phone number and address.
Soon after the service guy called me requesting me to share the location, and called from another number again. Long story short, here are the numbers, , in case any one is genuinely trying to read these emails and help . [protected] and [protected].

He came home along with another guy. i clearly instructed i need only servicing for the stove. no replacements.

without even seeking permission he broke the gas cock that he claimed was worth 4500 in local market and 8000 if i chose to buy from the company.
When i objected, he showed me a new piece to be replaced and claimed this is work 8000 and costs about 6000 on Amazon.
He could not even justify why was he carrying such expensive stuff in a dirty cover what no boxing and expects me to pay 8 k for a stove i purchased for 6k

The guy was happily standing there almost masturbating until i kicked them off my house.

My stove is nonoperational now. I called up the same toll free number, the lady did not even register my compliant and the number is switched off from that time.

Incident date 1- May-2022

I bought Kaff Hob in year 2019 and in last 3 years i have paid enough on hob cleaning, around 3000 rs spent on this.

2. In 2 years only one of the iginititaion point also has been changed worth rs 3000 + spent on that.

3. Alas, in this month, the so called toughened class has been broken, while cooking. No physical damage or bang on was done by user.
Now they are charging 6500+ rs for replacement including service charges.

Phathetic product.
Poor performace.

Will never ever in life time think of buying KAFF products.

N one from company is bothered to check on quality and neither they contact customer to understand the concern.

I recently purchaswd kaff chimney from vijay sales worth rupees 17000 and after 5 days it stopped in between .2 times service enginner came and now he is saying that motor is to be changed.why i changed motor as it is only 15 days o[censored]se.i want my money back.

I had purchased a microwave oven from kaff and it was installed in feb 19, 2022. At the time of installation itself we noticed that the door of the oven was opaque instead of transparent and when asked about it the person/technician replied that it might be nee model. But it is a manufacturing defect and under warranty.

On 26th march 2022, i was sitting in another room when the glass of the kaff chimney installed in the kitchen spontaneously cracked to a thousand pieces. Thank god that no one was around no one got injured. This was dangerous situation where the glass spontaneously broke. It was not in use, the gas was not on.
I called the CC and raised a complaint[protected]. I did get a call from Kaff Chandigarh and subsequently spoke to abhay katyal the regional head. They refused to reimburse fully or replace it for free. apparently i have to shell out 4000rs which is almost 50% the price of the chimney. I was told by these representative of this company that they have never heard of such incident. I see in this forum there is a complaint from 2021 one from 2019 etc. so obviously this is not new or unique. however kaff has not taken into account any of this and has not taken any steps to rectify it. meanwhile the glasses spontaneously crack and shatter all over India. while the representative feign ignorance and are there only to make money out of customers pocket. It is their responsibility to check on this and plug this defect . but they are just pushing it under the rug.i even asked Mr katyal that they should check once as to why is this happening? The response -" glass is broken what is there to check?" so obviously no interest or checkpoints to correct this from the company. their answer kaff will agree to reimburse this for free. Really! what standards!
I would like the glass to be replaced for free irrespective of warranty or no warranty . why should i shell out from my pocket since clearly this is a manufacturing defect and that they should take this matter seriously and learn from this rather than shrugging away from their own responsibility. The attitude of Indian companies is always as such- take more from customer and never accept mistakes.

After purchase in 31.10.21, chimney is stop working.I have complain to customer care on 21.02.22.Company representative taken demage motor on 07.03.22.Till date no response about my motor. I have complain 02 times but company not response.

I have raise a service request on 19th of March with service no[protected], and the customer care person told me that the service person will visit within two days, but no one has visited till 5 days and again I called your customer care and they have sent the person on next day and the person visited is unable to solve the problem, and he told that he will visit next day with his senior person and solve the problem, but no one has visited till now and on saturday i have escalated with the senior customer care executive and he promised that he will see that the senior service person will visit on Monday and solve my problem.

But unfortunately no one has visited till now, is this the way u solve the problem by offering worst service from ur end and i will never recommend ur company to anyone, one of the worst after sales service.

Location: Ludhiana Punjab
Product: Kaff Automatic Hob
Issue: Glass Shelve of Hob is broekn and required to be replaced

I have already complaint to your concerned dealer, Employee Mr Abhay (Mobile-[protected]) regarding the same issue and now its been nearly a month i am following up the rectification of the error.
No one has turned around till date

earlier even I have filed a complaint with ref no[protected]
but till date waiting for reply and resolution of the issue

Pl do the needful

Regards
Gursharan Singh
[protected]
Ludhiana Punjab
INDIA

Repair / Servicing.

Contact Details[protected] /[protected] /[protected] /[protected].

Email Id - sridhar.[protected]@gmail.com

I have bought a Cooking Range (KGM 60) and Chimney (Albury DHC 60) on June 2020.
From then the Chimney Board got problems 3 times and went for repair and fixed, each time it took more than 30 - 45 days to complete the service request.
When we raised the issue on the Oven, technician checked with the water and said it's working, but we were never been able to use the oven for anything aside than storage o[censored]tensils. The gas top stand is very poorly designed and on multiple occasions the vessels with hot contents fell down while cooking. The rubber bush on the gas top stand came loose and broke in a couple of months. The small burner after 6 months became ineffective and not burning properly, the technicians say that's how it works.
Now the Glass on the front door blasted without any hit, when we were having a lunch we heard a blast sound in kitchen and saw that the Cooking range glass was shattered and all around the house.
We raised a complaint immediately, they mentioned the service technicians are busy and will attend the call within 48 hours.
It's been more than 8 days as of today and no one visited the location.
There's no information on this will be covered by the KAFF.
Very poor service and very poor product. Had a bad experience right from purchase, delivery, installation, servicing and even operations and utility.
There's no direct escalation contact provided for the customer service.

The only good thing is less wait time on the customer care toll free number. And they disconnect the call without even listening and providing proper feedback.

Chimney is making noise above the prescribed level, but they are unable to resolve it.
Hob knobs are defective from day one, These are damaged and I had been assured to replace it, but they don't have spare parts to replace.service center telling that we have sent request for spare parts, It is not done since one month.
Very pathetic and irresponsible after sales from kaff appliances.the complaint sms is here lodged on Feb 12, 2022 "Your req no is[protected]. Our Tech. will contact you shortly. Pls share HAPPY CODE 4369 once issue get resolved. Pls dial [protected] for further queries.KAFF"
No response is taken thereafter.

We bought a brand new machine which just Operated for an hour and stopped working
The company people came and took out the main Device claiming to put it back in 2-3 days
And now it's been 30 days with worst customer experience and yet pending the product replacement