Kaff Appliances India Complaints & Reviews

I have bought a Cooking Range (KGM 60) and Chimney (Albury DHC 60) on June 2020.
From then the Chimney Board got problems 3 times and went for repair and fixed, each time it took more than 30 - 45 days to complete the service request.
When we raised the issue on the Oven, technician checked with the water and said it's working, but we were never been able to use the oven for anything aside than storage o[censored]tensils. The gas top...

Chimney is making noise above the prescribed level, but they are unable to resolve it.
Hob knobs are defective from day one, These are damaged and I had been assured to replace it, but they don't have spare parts to replace.service center telling that we have sent request for spare parts, It is not done since one month.
Very pathetic and irresponsible after sales from kaff appliances.the complaint sms is here lodged on Feb 12, 2022 "Your req no is[protected]. Our Tech. will contact you shortly. Pls share HAPPY CODE 4369 once issue get resolved. Pls dial [protected] for further queries.KAFF"
No response is taken thereafter.

We bought a brand new machine which just Operated for an hour and stopped working
The company people came and took out the main Device claiming to put it back in 2-3 days
And now it's been 30 days with worst customer experience and yet pending the product replacement

Month of September I purchased chimney and stove. Recently auto clean in chimney and one burner ignite are not working. I raised complaint 16th Feb (Req No[protected]. no responds. Again i called and inform. Nothing happened.
Nearly waiting for 2week no information.
HUGE mistake by trusting KAFF. Please help me out this issue.

I have purchased hop top las aug and the product received was damaged however as installation was done the dealer is not ready to change..my complaint is still open and company is not bothered to support

Dealer aakar marketing
invoice 0522

Bought KAFF Rover DHC 60 Filterless Chimney on 8-Dec-2021.
After auto clean oil is not collecting in oil collector. Rather than it is dripping outside from motor housing and it falls either on the mesh cover or directly on the stove.

Waited for nearly 2 months to see if this works, but didn't worked at all.
Technician visited and he said nothing can be done and this product works like that.

I have already used Faber in my other houses but never got such issue.

HUGE mistake by trusting KAFF. I am looking to get the product RETURN and REFUND the amount.

Terribly upset with the extremely bad and shoddy service of Kaff chimney installation in Kalina area. After harassing me for one week for installation the technician who finally arrived said the earlier technician sent by the company fit the wrong ducting pipe. I am completely dissatisfied with Kaff. If new customers are treated this bad i shudder to think how existing customers may be suffering after buying their products.
NEVER AGAIN WILL I EVER BUY OR RECOMMEND KAFF.

Hi All

My kaff cooktop.burner has been broken. Kindly look into it on urgent basis.

Purchased a chimney a month back. After 20 days it stopped working. Tried to follow customer call complaints but Company is not responding properly.

Worst service ever provided. Looking

My mother and maid was cooking in the kaff stove and it suddenly blasted without any reason. It has injured my mother and she was lucky she just turned back when her maid called at the right moment. It has completely broken down and fell apart and also broke the same kaff chimney.
We called the shop and absolutely pathetic response from their side. I am not sure how pathetic the product and service is and how the life of people are endangered. I am planning to file a case against the company as this is endangering the safety of people.

Chimney is not working, warranty claimed service has removed the hydraulic motor and given for service. More than 03 months completed so far not rectified and continuously mailed to customer car no reply received....

Hopeless product …I’m facing problem from first day all the burners are cracked and extra fire is coming from the burners my all utensils are getting black….I complaint many times but no one listen to it …never take this product….I want to replace my cooktop

The touchpad chimney is not turning on. Last time it was repaired by Kaff Support who told that it is due to chip. Upon that we paid him for the new chip but after a few weeks its still not switching on. Please resolve the issue at the earliest.

Bought Kaff hob khb 60 br4 hob in Dec-2018. above model. within 3 years the burners wornned out, flames are uneven. complained to service center. the service person said to replace the burners which is costing around Rs.8000. warranty is only for 2 years. A burner bought for 16K with n 3 years we need to replace the spares in less than 3 years costing 50% of the cost. On the other hand bought Faber stove it is working in charm for last 15 years. why so poor quality burners are supplied with such a good brand KAFF? it is a normal 3 member family usage of burner.

I bought the kaff Hob this year and within 6 months...I encountered lot of problems and called service centre. They come and repair it..again I called, I have spent nearly 3000 and now the service guy says there is problem in the burner. Ignition is not working too.Need to change. Why is the quality so low. I need this to be replaced free of cost.

Date of purchase-16/10/2021
Date of Installation - 19/10/2021
Date of Complaint- 22/10/2021
Dates of call to customer care-18/11/21, 16/11/21, 10/11/21, 08/11/21, 31/10/21, 26/10/21, 23/10/21, 18/10/21, 16/10/21
We have purchased kaff chimney from authorized kaff store in bhopal (m.p) on 16.10.2021 .chimney was purchased on dusshera under diwali dushssera offer of extended warranty of 2 year. Chimney was opened...

KAFF burners are always poorly functions and end up having bends and the part replacement takes months and no follow up from the company. very poor services and follow ups. Being an architect myself, i don't recommend this to any of my clients. such pathetic services.

My chimney was not working so i contacted jaipur customer care no and they provide me a technician. technician came and repair our chimney and charges ₹4000 and after some days it again stopped working so i called back on technician no and customer care many times but nobody bother to respond to call. after so many efforts customer care jaipur again provided me a technician and he came and repair the chimney and charges ₹6000 and not provided any bill even though we asked it many times. again after 10 days it stopped working and now neither techinician nor customer care service is replying to our call. we are mentally pissed off of calling again and again and wasting my time on such pathentic appliances

I purchased Kaff Albury chimney, newly purchased almost 3 month back, giving problems even after repairs by Kaff executive. Its auto open panel got faulty on the 2nd day o[censored]se. After complaining on helpline, Kaff executive came, removed the panel, took it with him and came after almost 20 days to refit. It hardly worked ok for almost 3 weeks and again panel is hanging now.
Our experience with Kaff is too bad.
Please change the product, if it has to go faulty again and again

Within two weeks one of my burners auto ignition not working.
I had a HIndware 4 burner hob for 7 years. Working almost fine .But at last their pan support not available. So I decided to buy a new one from Kaff.