Kaff Appliances India Complaints & Reviews

Hi team,

I purchased a kaff cooking hob (Khb 78 br4) from your store at pio mall, bejai, mangalore.

Purchase date: 28/9/2015
Invoice number: 405/2015-16
Warranty period: 1 year

Since day 1 of installation, we have observed that the flame intensity is very low, not suitable for indian cooking. It is almost like cooking on firewood. Also, all the utensils were turning black. When we...

Hello,

I had purchased a kaff hob with a glass top. The glass top shattered within 15 days o[censored]se and i complained with kaff customer care @[protected]. The complaint reference was sn2316. After 2 - 3 follow-up, i was asked to talk to their service centre @[protected]. Once again after couple of follow-ups, the service representative visited our house, inspected the shattered glass and agreed to replace under warranty...

Dear kaff,

I called up the kaff service helpline number[protected] to request chimney/hob servicing and a person showed up on 25th march 3weeks after my request.
Kaff technician (From k-tech, a kaff service partnner) strongly recommended that chimney motor needed a thorough cleaning as there was lot of oil in the same. He picked up the chimney and gave me a receipt no: 2258 ackowloding the chimney pick-up for deep...

Dear Mr. Dudeja,

I am forced to take the liberty of escalating a rather unfortunate episode of your team, in service of our KAFF wine chiller, since March 20, 2016.

Its been nearly 3 weeks, and apart from speaking to engineers and sales agents who seem to differ on what is wrong with the machine, we are really at the end of our tether.

1. On the week of March 20, we were promised a visit and...

We bought a Kaff hob with model non9042TRG.It was installed on 26.12.2015.Right after the instalation the glass broke and till date the glass has not been replaced.Complaint has been registered with no HYD462 on name of subhashini.It has been more than 3 months but no replacement has been done.The Hyderabad service team is not responding properly.Kindly arragnge a solution for us at the earliest...

Buttons was not working. your customer care person came last three months back. but he is not repair anything. can you please correct senior technician. Thank you.....

I have purchased a HOB and CHIMNEY from KAFF in Bangalore. However, within 15 days o[censored]sing the hob, I started seeing cracks in the paint on the burner stands and discoloration. Also, while installation, the engineer damaged the touch control panel of the chimney. I have logged multiple complaints and have called up KAFF multiple times in the last 5 months and have been told that the issue has been escalated. But senior management has absolutely...

The filter of KAFF chimney is not working properly. I'm logging repeated calls for 2 months now, no Service person has visited till now. I have been given multiple reference numbers, some exists, some fake also. The last compliant number is SN1694. Because chimney is not filtering properly, my kitchen and cabinets are getting greased. I dont know what to do now. I'm struck with this equipment which doesnt work as it should. To top that, the...

Complaint no-SU 3390, 22nd Feb 16.
Email reminders sent several times to Customercare KAFF", ,
And Waseem, their head.
Sunil Rao
Bangalore...

I have purchase 2 month back kaff hobs but burner cover is bend i have raised compliant twice but spare part was not available with them. i am struggling since last 45 days but still issue was not resolve.

just need burnner cover hardly 2 min job but i am struggling since 45 days to replace,

i will not recommend kaff appliances as after sales is Honorable not responding service team...

I am from Tripunithura, Kochi, Kerala and in March 2015, I purchased Builtin HOB, CHIMNEY, Built-in Induction HOB, Built-in Fridge, Built-in Microwave Oven, and Built-in Oven all from KAFF, Kochi.
After few months the writings/markings on the Microwave Oven(model-KB-4A) front panel started to fade away making it impossible to operate the oven since nothing is readable. It was reported immediately to KAFF local dealer, KAFF Kochi office...

Hello
I am fed up with kaff after sale customer service and support, after getting hopeless from their support I am left with the option to send certain emails and try to get help.
My request to everyone who is reading this letter please escalate my request though your channel so that I will get some response.
Here is the problem
I brought a Kaff 3 burner Gas stove model number (KC 70 GBK) from Chandigarh Jain...

I Purchased kaff Hob with chimny in the month of November 2015 with a warrent of one year after and installed in the month of December 2015, after working a period of only one month the chimny stopped working, the same is Registerd in the customer care with the compl no NK O691 on[protected], after reminding many times one technician came to my house on[protected] and said that some part is not working and it requires replacement and then...

We bought a Kaff Chimney in June 2015. The Chimney stopped working withing two months. we lodged a compalint and got a very bad customer service. after three months a person cam eto replace the motor and was demanding Rs 450 for the service charge.

First they give us a Faulty product and then ask us to pay the service charge even though my product is in warranty. This is very unfair. every time something or other will stop...

I have purchased Kaff's Hob (Model:KHB 78 BR4 black) and Chimney (Model:OPEC BGX 90) on 29.9.15 at Nuevo Home Apps, Banasawadi, Bg-43 .so soon one of the Hobs's knob is not working and other knob auto ignition is not working. compliant booked on 29.12.15. till now not attended....

I have bought Kaff KC 70 GBK 3 Gas stove from a local store S.K. Refrigeration Prem Nagar through Zopper. Knobs did not work properly since the first day, which was reported to the store and market place. Both of them offered no help but asked to call Kaff Service center. Kaff customer care took the query but there has been no reply or service executive visit since 06 January, 2016. They assured of a visit in a day or two, saying " We...

Chimney stopped working in the middle of operation. The light provided in the chimney just malfunctioned and after some time the chimney stopped. i called the kaff customer care, but i guess the people there are the least bothered about there customers. On Friday they said that the complaint has been taken up No. BH195 & BH196 and you will be hearing from our technician within 48 working hours. But even after 5 days of waiting and repeated...

General Manager Kaff
India

This is with regards to my complain lodged at your customer care on 10 sept that our chimney was not functional..repeated follow up with the gurgaon center and then hyderabad local center ph[protected] but for 1 month no technician was sent.
After a month technician Ravi visited and mentioned a blower problem he said he would replace it but never came back for 2 weeks on following...

We purchased a Kaff Lumix 90 chimney from a Kaff authorized dealer in Bangalore and it was installed on Oct 4, 2015. On Oct 31, 2015, the chimney stopped working. Called the Bangalore customer care number [protected] (the number is answered by Nandish, Bangalore Manager) on the same day but they refused to consider the complaint as it was a Saturday. On Monday, Nov 2, the complaint was taken and number given was BAN 309. But, no action...

We have purchased the Glass hob on July Month. We were cooking some dishes on 24 September 2015, suddenly the glass hob blasted and all the glass particles around the kitchen. By God's Grace nothing happened to my Family. We have raised the complaint on same day morning itself. There was no proper response from the people. So we called the Area manager Shivakumar Bangalore and the way he responded was very Pathetic. And he was telling its...