Kaff Appliances India Complaints & Reviews

I registered request for chimney repair on 4 th may 2017 at kanchan services Mald (E) which claims authorised service centre for kaff. Technician came and open whole chimney stating motor has gone and needs to be replace. I agree with him and told him to order new motor. It took him 2 weeks to get motor and he came on 14 th may to change the motor. He couldn't open the old motor and went away without changing .I have been continuously calling...

Have purchased Kaff Hob and chimney about 3 years ago. Very frustrating after sales service, so far have raised couple of service request for servicing the products agreeing to pay all service charges yet there has been no visit from company technician. These products do no have any resale value and with such poor after sales service one has no choice but to throw these in trash and take oath of not buying KAFF products ever again.
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I had given a complaint regards the exhaust fan of the chimney not working. They sent a serv. engg. and I was told fan needs to be sent for repairing to Gurgaon and it will take 10 days. The fan was taken on 24 March and it is about a month. Neither the authorized service center nor the toll free number provide sufficient details for the delay.

Also, the authorized service center person evades my calls. The Toll Free number...

My name is Kavery Bhattacharyya & my Complain No is # KF79451. My complain has been pending for a month now. Have received no response, very poor service so far. I am extremely dissappointed and finally after speaking to supervisors Paramjit who said I will receive call within half an hour from service centre which obviously I neva received and then spoke to Sumit Yadav who finally provided me the no. of your service centre. But again the...

Have purchased Kaff Hob in the month of Jan 2017. Installed on 05.02.2017. After installation a rubber part was missing due to which utensil cannot be balanced. Person came for installation said request has been placed after follow up he said to put request to customer care which was done on 17.03.2017 Compliant No. KF 75998. After 8 days I followed but they said that within 15 days of compliant it will resolved. Till date the same is not...

It was my misfortunate to buy an in built oven from Kaff. It broke down about about a year. contacted the dealer who took it in about 6 months back. 1st he replaced the thermostat and charged Rs3500 for no reason because the fault was with the element. every time I call him he say the parts are on their way. for God Sake please buy it back as scrap so that I can buy an more reliable brand....

We had purchased Kaff chimney about 3years ago and have since regretted it because the customer service is atrocious.In the first year when four free services were to be provided, we had to call repeatedly to avail service. In the second year, we signed up for Annual maintenance Contract and it was money down the drain because they never came for service. When we called them, it was attended to after several calls were made.
In the...

The Canberra 90 chimney was enthusiastically purchased vide Bill No. Dt/15-16/506 dt 25/08/15 and bearing Sr.No. 2234A04015.
For the first service of the same we contacted the customer care and M/s Shiva K Services, Noida were assigned to do the job.
Our chimney was then serviced by them on 21/06/2016 vide their service slip No.057 dt. 21/06/16. We were shocked that these people had no experience for the service of the same...

Service Ticket : KF62405

Hi,

I would like to bring in notice that, the kind of pathetic service i am receiving from KAFF service, ~10 month back i bought KAFF Chimney and ~1.5 month back it's PCB got issue and it stop working after following two week then send one service person who taken PCB mentioning that it faulty and promise that within 10 days he will come and replace with new one, and most previous 3...

I have brough Kaff HOB KHB60 BR 4 about 3 months back. Hob came with faulty electrode in one of the burner. This electrode is very loose and do not work. Another issue is with the brass burner. One of the burner polish(black) is faded and brass color is showing of. This is the bad quality of product has been supplied to me. Even after several complaints no one visited my house. I want a refund of the faulty product.
I can provide photo...

I bought a kaff chimney in 2013. The filter was out of shape and i had to replace it. So i contacted the local kaff technician in 2016 aug. He said the part has to replaced and said he placed an order for the spare part.

It's feb 15th today. Till now, they didn't arrange for the spare part irrespective of multiple calls.

Kaff after sales is so PATHETIC !!

I would never ever buy a kaff product again...

Hi,

I have purchased Kaff Ray 60 Chimney from Amazon & installed it two weeks back.It has been hardly a week or so and the motor started dripping oil from it.

The service engineer who came is asking me to pay 800 Rs for Motor cleaning saying if there is motor problem then it comes under warranty but if it needs motor cleaning then i have to pay 800 RS .

I am not sure are you guys out of your mind...

We had put complaint for non working of our chimney. One of your executive visited the house, check the chimney and informed one of the parts not working and told us he will bring the part and replace. Already 6 to 8 months have past, we called the employee on [protected] thrice, but till today only one answer and will check the status and get back to you.
Atleast inform us whether your staff is going to repair or we have to replace...

I am baffled and appalled at the callousness attitude of KAFF customer care team. Phone number [protected]
We have been requesting for our microwave to be fixed since last last one week, today is 3rd FEB, however no one shows up and fixes the Microwave. I spoke to one Mr Avlin after profusely requesting to speak to the supervisor, advising him about our apathy. He heard us and did call us back and said some would call in the next half...

I filed complaint on 31/12/2016 regarding gas leakage from burner. And customer care officer said our representative will visit your place within 24 hrs, but till date no one vested and even no one called from service department. Still gas is leaking from burner I am unable to you’re the gas stove since last 12 days. If any accident happen due to gas leakage who will be responsible KAFF???
Really very poor response from Kaff. I think...

Hi There,

I have registered a complaint in September (KF23533) about the micro wave panel getting rusted in 2 months time from when i bought it. I have been promised several times by all your executives that this will be sorted out next week every time i call, but that's is all that is i have and nothing else, I'm hoping some one will respond to this mail and take corrective action....

The complain is from bangalore -560027

We have an 4 burner gas stove in our md residence and we have lodged a complaint on date 11 jan 2017 regarding that the stove one burner is not in function and the complaint number - kf57002 in the name of swetha. There was no any call from the technician/ service centre after the complaint have registered to till date & and i was frequently following the complaint through the customer...

I purchased a chimney model no. Kaff ELBAA 900m3/h online from paytm. on 31.12.2016 i had raised a request for the installation of the same with the request number KF53977. i was told that the installation engineer would contact me within the next 48hrs and i shall have to bear the installation charges to which i had agreed. i waited for 1 week from then yet no one contacted.then on 09.01.2017 i called up the toll free no once again and i...

We purchased kaff microwave 2 years back. From last 6 months we have been in so much pain due to this product. Six months back there was a spark in it while using it and your service person mr. Akhilesh came 5 days after the complaint was registered and he left the microwave parts opened saying that a part will get changed. He didn't turned up for 2 months even after repeated calls. After 2 months when he changed the part and charged...

I am facing a problem with my built in hob with four burners. I just built a new house and bought a new built in hob and chimney both of the same brand "kaff" as i really thought of it as an esteemed and renowned brand name. Now coming to the problem. Firstly, the product came with one of the burners not working and the same has been taken by the technicians on grounds of getting it repaired. (As can be seen in the photographs where one burner...