Kaff Appliances India Complaints & Reviews

We had done amc for kaff stove few months back. The service man which came said all burners are not working fine and he will replace it when they are in stock. He had replaced two of the burners, and two are still remaining. We have been following up with company and the service man for past 3 months, but no response. No one responds to the complaints, no one knows about anything at the call center. The minimum support kaff can provide is...

I had brought a gas stove one year back. Since the purchase, it is constantly giving complaints and now one burner has been broken because of the service man mistake. He had attached a mseal to make it attach and he went. Apart from having a service contract no man is attending our grievance. They would ask for useless service charge apart from contact charge and for the mseal....

Complaint was registered on 20th april 2018. Ticket number is kf208827. Till date no one has attended. 20th april 18 being a friday, i waited till monday. I have been re-minding over phone every day starting from tuesday. Yesterday someone called me and told to be at home, he will be attending in the after noon. Today is 26th still no news. Hope kaff has not closed down their operations in kerala. Kindly help, if you can. Regards,
Vijayan,...

Dear sir,

I had purchased one number of kh60br31 - built in hob from kaff appliances (India) private limited, aynavaram branch, chennai, vide invoice no, chn/17-18/02098, on 13th february 2018.

I regret to inform you that within a day o[censored]sing the product out of the three burners, two burners started producing yellow flame and black smoke fumes produced by the burner on the vessels. The coating on one of the...

Hi, i have purchased kaff khb60br4 built in hob in 2016. This hob is having multiple issues for one year i got proper support after a year now they are asking for money normal burner replacement costs 2100. On the website i verified there they have mention 2 years of warranty and still asking for money.

https://www.kaff.in/hobs-premier-khb60-br-4.html...

I m very disappointed by urs service as i have been doing call every day for my chimney installation but not yet anyone has came to my end for the process, and i m facing too much difficulty in its fully installation process. Everyday ur service center people are saying tomorrow they will come but no one has till come at my end for the installation process.

So requesting you to kindly send some one as soon as possible....

I bought a kaff chimney in 2013. The filter was out of shape and i had to replace it. So i contacted the local kaff technician in 2018 feb. He said the part has to replaced and said he placed an order for the spare part.

It's mar 28th today. Till now, they didn't arrange for the spare part irrespective of multiple calls escalations.

Kaff after sales is so pathetic!!

I would never ever buy a kaff...

Dear sir,

I had purchased one number of kh60br31 - built in hob from kaff appliances (India) private limited, aynavaram branch, chennai, vide invoice no, chn/17-18/02098, on 13th february 2018.

I regret to inform you that within a day o[censored]sing the product out of the three burners, two burners started producing yellow flame and black smoke fumes produced by the burner on the vessels. The coating on one of the...

In oct 2015, the kaff gas was purchased in goregaon east, mumbai, model khb60br4. Within 2 years, the 4 gas burners are broken and red flames are coming. One of the gas plates has completely ruptured and large fire is coming out. We called kaff customer care on 29 jan 2018, one of their persons - samir came to inspect on 1 feb 2018 (He took inspection charges). Samir suggested we replace all the burners and one plate. Since last one month,...

I have purchased a hob from jalandhar, but after installation it is not working properly. I have register a complaint having no. Kf190189 and they promised to resolve the complaint with in two days, but until today i. E after three days nobody comes to resolve the complaint, i m very much feeling harassed. I will be very thankful if someone help me in this regard...

Defective piece since purchase. Made complaints so many times. I can trhow it now. All 5 burners burn my utensils. All my utensils have become black. It makes a lot of sound. It gives the smell as if you are using a chulha using kerosene oil. I have made a complaint atleast 3-4 times but their service is pathetic. I either need an exchange or the hob to be repaired completely....

I bought a chimney and hob from Kaff appliances Bangalore - BTM outlet. The marketing staffs promise one thing at the time of purchase and another after sales. We bought chimney and hob together in the month of August 2017, and it's not even 6 months, the chimney stopped working all of a sudden. Infact we keep our kitchen so tidy, clean the chimney and hob regularly. When informed to the service centre of Kaff, the person who attended to...

Hai this is major varma i have registered a complaint about my my kaff oven not working with customer service no [protected]-[protected]-[protected]
Complaint no. Kf 124661 dated 16aug 2017

After one month of my complaint and repeated reminders the technitian visited and he is clue less abut the problem and went off saying that another tech will visit. After another 20 days are so one more technition viste and said the...

I have registered complaint for my gas hob for conversion of my hob from png to lpg 6 days back. I am following up on daily basis with your call centre in the morning and evening but my complaint not attended till date.

Today morning i was told that the complaint has been closed on saturday as mechanic called me up on saturday and my phone was not reachable according to the mechanic. If this was the case the same should be...

We purchased kaff stove & chimney on Dec 14 . It was installed by their service centre -Kanchan services who billed us for installation & for putting carbon filter in the chimney .

We shifted to this place on Dec 31 & started using it post that .

On Jan 6, spark came from one of the burner knob & one other had become too hot to touch . And some gas leakage.

We called the service centre . This...

Dear team

I lodged a compain for kaff product 26 nov 2017 and till today 5 dec 2017 my issue is unsolved and no person contact me for solving the issue. It is only a brand name and customer sarisfaction is not their responsibility. I called so many time ob customer care and their answer is same we will sovle

With regard
Lokesh gupta l
Mob [protected]...

I have a kaff dishwasher and i have requested several times for servicing since many months on the company's customer care helpline. They said that their engineer will come soon but no one has come yet.
We are facing a lot of problem and we are really shocked on seeing such poor after-sales response from such a reputed company like kaff appliances....

Dear sir,
We are in s block gk-1. (S-351, 3rd floor). We need urgent maintenance support on the gas burners.2 of the 4 burners are not working.. They are not working at all. They are of kaff make. Need urgent support as soon as possible. Please inform us of the time when technician will come to fix it.

Address-
Cb sood
S-351, 3rd floor, greater kailash-1, new delhi, 110048
Ph - [protected], [protected]br...

To,
Kaff appliance india

I bought a burner set of 5 pc for my personal use about one and half year back.

All of a sudden the glass burst and luckily i was saved.

I have been complaint this to the delhi office regarding but nobody has bothered to even see my problem.

I am going to take this matter up to germany to show the after sales service.

I shall even...

Horrible service. Kaff chimney yet to be repaired. Lying on my house floor because the technician removed it in the pretext of repairing and disappeared. Logged a complaint on sept 3 which was closed without being resolved. Relogged sept end. One technician visited, said i have to change the motor and went away. After so many calls and a month later, another one fixes the motor but said capacitor needs to be changed.. We are still waiting...