Kaff Appliances India Complaints & Reviews

I bought the above model of a kaff chimney in march 2017. The chimney started malfunctioning within 10days and we had called kaff to request service. Ever since then we have called 14 times over 7 months. Kaff never bothered sending anyone over, but always promised they would act on the issue.

Given it has been over 7 months i suspect kaff will probably never send anyone and i have essentially lost my money. What are my options...

I bought a large modular kitchen 10 years back and insisted on kaff hinges and fittings. There are 30 doors including 4 corner units. Hinges of these corner units have been breaking down every 2-3 years and i have replaced the corner units 3 times during this period. This time i do not want to just replace hinges again but insist on getting confirmation from kaff if:
The hinges are faulty
If not why breaking regularly?
Your...

It's been over a month since i placed complaint for my oven not heating. It was after 2 weeks that technician sarnveer singh visited after repeated calls. He made some guesswork, made me pay in advance of 2500/- for a new filament and then disappeared for another 2 weeks, saying that he will visit after part is procured. On visiting again and change of filament my oven is still not working. I was promised another visit by a more senior technician,...

I have purchased kaff hob from snap deal on august 24 2017. After 15 day for installation a person name harsha came to attain the sevice. He was very irresponsible with the product and which lead to damage of a igniter of one of the burner. When the parcle was arrived it was in the best condition with out any damage but with the technistions mistake it was broken while installing and when we asked him he said he will replace and wrote a complaint...

We bought 2 chimneys and cooktops atgurgaon on 21 sept and same day request for installation was submitted. No response was received for installation; we even called at call centre couple of times but always received reply that you will get a call back within next one hour, but nobody responded. Our installation request nos. Are kaf/137/422 and 424.
It's been almost a week now but nobody has contacted for installation....

I complain my chimney oil leakage on 20/08/2017 but my problem has not solved till now. Your service centre is not response of my complain
My complain no. Is - kaf126228. Your service is very poor i am not satisfied of your service and technician. My contact no.-[protected]. And kaff technician is not responsing my call and my complain. If my complain will not solve within 48 hrs then i shall lodge a case in consumer forum my all emails...

We have purchased nova60 chimney from shiv shakti appliances shiva market pitam pura delhi and get it installed at d-133 ashok vihar phase - 1 delhi on 27/7/2017. Invoice no 5195 dated 27/07/2017.
This product is not working properly and we had made complaint sevral times and mr gulab singh visted the site and after that nothing is resolved by him he only replies that you contact with the dealer and the other side dealer says you contact...

Complained about main burner malfunction to customer care on july 18th. Technician came next day and informed part needs replacement. Informed him to get necessary done as burner a safety hazard. Was told part expected in 10 days. Nearly 2 months have passed, no resolution nor any confirmation about part availability. Consistent follow up has yielded no result. Each time told wait a week....

I am not satisfied with the customer service department of kaff appliances India. I purchased a stove from kaff model no. KHB86BR5 on 28.11.15. I didn't had any Complaint previously, but on 21.7.17 nozel of my stove got broken due to shifting the kitchen. I called the customer care service of kaff and they gave me complaint number KF116825 (on 21.7.17). On 22.7.17 the technician Visted my home and told me to wait for 2-3days as the nozel...

Dear sir / ma'am,

I would like to bring under your notice that i have registered a complaint with customer care since 21st, july'2017 of leakage of gas at a very high rate.

Sorry to say despite raising an emergency alarm no one came to attend it. Since then we are not able to use cooking range and doing up a follow up on it everyday. No result at the end.

Writing this after facing so much disappointment...

I am using kaff hob and chimney but today my hob got bursted due to malfunction in hob input.in this hob top is fine but input nob got damaged. I have already registered complaint on urgent basis but no one has shown up to repair it. My complaint no. Is ks116356. So please send someone to repair it asap. My address is flat no. 150, surbhi apparrment, sector-11, pocket-1, dwarka, new delhi-110075. Phone no. [protected]...

I had lodged a complaint for my built in induction about two months ago, complaint number kf85300. I stay in faridabad, haryana.
Firstly, the engineer took around 10 days to pay a visit and informed me that a part of the induction will have to be changed which i agreed to. The part was then repaired and brought back after a few days but the induction still would not function.

The engineer then took the whole induction...

I purchased your chimeny last year the chimney is not having any suction
we are trying to contact your call centre unable to get them since three days
last year we requested for extra filter for my chimney with your chennai dealer and reminded through their service representative mr jayarajan
inspite of our calls nothing is working
please rectify the defect and issue me extra filters on payable basis...

I have bought a chimney of KAFF in the year 2017 and it is not even an year old. In early april something happened within my chimney of its own and the inside portion of the chimney got fire. Due to which the chimney burnt and to stop that we had to put soil on it otherwise due to this chimney my home could have also caught fire.
Now regarding this i have complained on kaff customer care on 15th April and firstly your personnel troubled...

I purchased a chimney kaff model bass mx-60 k/c from your dealer m/s maruti interiors, g s road, suraj nagar, six mile, guwahati vide retail invoice no 2301 dated 08 may 2017. It was installed on 10th may 2017. The concerned representative was mr. Basishtha asm from kaff, guwahati.

A few days after installation the chimney was switched on but had to be immediately switched off due to a cracking sound inside. On lodging the...

I bought Kaff Chimney and Hob in February this year (2017) and am having issues with ignition ever since.

A previous complaint made was not fruitful. He only came cleaned the hob. The issue still exists. He mentioned that the ignition is a problem because the spark generator is an issue and I have got a wrong model spare part for this.

He promised to get back in 2 days and took 350 bucks from us and also insisted...

I bought a hob and chimney of kaff in october 2016 through cmm arena retails pvt ltd, margao, goa. Goa. Today the glass top of the hob burst and has turned into crystals. Photos attached. Tne knob of one of the burners also malfunctions. My mobile no [protected]. Product narration : sc5116/10948 kaff hob &chimney

The hob top needs replacement and knob of burner sometimes goes tight. It needs servicing.
As per reviews...

Myself dr furia has purchased kaff 4 burner hobb just before 25 days, within 1 week there was an issue with burner,, which technician from aryan services successfully did,, within next three days again the same problem occurred then inspite of repeated complaints to aryan services no one came., but the lady operator was honest and gave a false commitment daily of sending a technician. Den i complained at toll free no. After 3 days technician...

I have been trying to buy a chimney from your brand. But to my surprise, there are a lot of price mismatch between online prices and the prices offered by your dealers. I have few of them to bring you to light.
Model no-ideal dx 60- rs12333 pepperfry.com price (Active)
- rs17090 dealer/showroom at guwahati
Model no - nero 60- rs 12990 dealer/showroom price ghy
9690 - e-bay price (Active)
Ray 60, mark lx60,...

We had registered a complain in Kaff CC on 20 April & no is - KF86590. Technician visited our house and told that it's Motor problem and. We need to replace. He told that if motor is available in service centre then will get replace next day else will take 2-3 days BUT now it's more than 1 month but no progress.

In fact we contacted CC and service centre both but every time same answer that Kaff team will contact you in 30...