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Kaff Appliances India Complaints & Reviews

www.kaff.in
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Updated: Nov 13, 2024
Complaints 569
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Bad 😕 It seems that Kaff Appliances India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Kaff Appliances India reviews & complaints page 23

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P
pgpl65
from Delhi, Delhi
Nov 27, 2017
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kaff appliances india complaint not served months and on

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

To,
Kaff appliance india

I bought a burner set of 5 pc for my personal use about one and half year back.

All of a sudden the glass burst and luckily i was saved.

I have been complaint this to the delhi office regarding but nobody has bothered to even see my problem.

I am going to take this matter up to germany to show the after sales service.

I shall even...
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A
AnouR
from Hyderabad, Telangana
Nov 20, 2017
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complaint not served three months and on

Address: Hyderabad, Andhra Pradesh

Horrible service. Kaff chimney yet to be repaired. Lying on my house floor because the technician removed it in the pretext of repairing and disappeared. Logged a complaint on sept 3 which was closed without being resolved. Relogged sept end. One technician visited, said i have to change the motor and went away. After so many calls and a month later, another one fixes the motor but said capacitor needs to be changed.. We are still waiting...
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Z
Zylo
Nov 3, 2020
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Product

Address: Dhulian,p o. Dhulian, dist. Murshidabad W.B.

Sir;
I am from dhulian ;Murshidabad district in west bengal. I buy a kitchen chimney from kaff store(bath plaza in dhulian) on 22/10/2020.I pay all the amount.But till now they not install it or not supply me the product I contact severel times but till now no response.As the store is kaff outlet so I contact with you.please tell me what to do.I also want to know is this shop authorized by you or not.cash memo attached
Thanking...
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A
anandpandey19
from Bengaluru, Karnataka
Nov 7, 2017
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cheap service by kaff. servicemen broke my hob spark plug

Address: Bangalore, Karnataka, 560035
Website: www.kaff.in www.goservice.in

I've asked for servicing of my kaff n604bgff hob as it was not working properly and they assigned a company called goservice (Bommanahalli, bangalore) which is a third class company. Their servicemen came on 06-oct-2017 and while repairing he broke the spark plug. When i asked for replacement he said we will provide you in 1 week. Its more than a month now there is no update from kaff neither goservice. Whenever i call goservice their representative...
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V
vinoovarghese
from Bengaluru, Karnataka
Nov 3, 2017
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chimney circuit board

Kaff's is the most pathetic service i have seen. Their service engineer has taken my circuit board close to a month ago (It's under warranty) and still no reply as to when my circuit board wil come. I am totally fed up of calling them. Each time i need to call, i am given some excuse or other. I was told that the piece will be coming in last wednesday. It's been 1.5 weeks now... Still no response. What sort of crap service is this. I am not...
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K
Kanishka Bhattacharya
from Kolkata, West Bengal
Nov 2, 2017
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kaff opec gx - 60 wall mounted chimney

Address: Kolkata, West Bengal, 700068
Website: kaff.in

I bought the above model of a kaff chimney in march 2017. The chimney started malfunctioning within 10days and we had called kaff to request service. Ever since then we have called 14 times over 7 months. Kaff never bothered sending anyone over, but always promised they would act on the issue.

Given it has been over 7 months i suspect kaff will probably never send anyone and i have essentially lost my money. What are my options...
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M
[email protected]
from Bengaluru, Karnataka
Oct 26, 2017
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hinges in kitchen cabinets especially corner units

Address: Bangalore, Karnataka, 560029
Website: [email protected]

I bought a large modular kitchen 10 years back and insisted on kaff hinges and fittings. There are 30 doors including 4 corner units. Hinges of these corner units have been breaking down every 2-3 years and i have replaced the corner units 3 times during this period. This time i do not want to just replace hinges again but insist on getting confirmation from kaff if:
The hinges are faulty
If not why breaking regularly?
Your...
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M
Mallika Rao
from Delhi, Delhi
Oct 25, 2017
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oven

It's been over a month since i placed complaint for my oven not heating. It was after 2 weeks that technician sarnveer singh visited after repeated calls. He made some guesswork, made me pay in advance of 2500/- for a new filament and then disappeared for another 2 weeks, saying that he will visit after part is procured. On visiting again and change of filament my oven is still not working. I was promised another visit by a more senior technician,...
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K
khateeja
from Bengaluru, Karnataka
Oct 4, 2017
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hob

Address: Udupi, Karnataka, 576104

I have purchased kaff hob from snap deal on august 24 2017. After 15 day for installation a person name harsha came to attain the sevice. He was very irresponsible with the product and which lead to damage of a igniter of one of the burner. When the parcle was arrived it was in the best condition with out any damage but with the technistions mistake it was broken while installing and when we asked him he said he will replace and wrote a complaint...
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A
ajayy78
from Kanpur, Uttar Pradesh
Sep 26, 2017
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installation of chimneys

Address: Gurgaon, Haryana, 122001

We bought 2 chimneys and cooktops atgurgaon on 21 sept and same day request for installation was submitted. No response was received for installation; we even called at call centre couple of times but always received reply that you will get a call back within next one hour, but nobody responded. Our installation request nos. Are kaf/137/422 and 424.
It's been almost a week now but nobody has contacted for installation....
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PRABODH jha
from Ranaghat, West Bengal
Sep 18, 2017
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service not providing

Address: Khordha, Odisha, 751017
Website: [email protected]

I complain my chimney oil leakage on 20/08/2017 but my problem has not solved till now. Your service centre is not response of my complain
My complain no. Is - kaf126228. Your service is very poor i am not satisfied of your service and technician. My contact no.-[protected]. And kaff technician is not responsing my call and my complain. If my complain will not solve within 48 hrs then i shall lodge a case in consumer forum my all emails...
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A
ANUPKUMARsinghal
from Nagpur, Maharashtra
Sep 16, 2017
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nova 60 chimney

Address: New Delhi, Delhi, 110052

We have purchased nova60 chimney from shiv shakti appliances shiva market pitam pura delhi and get it installed at d-133 ashok vihar phase - 1 delhi on 27/7/2017. Invoice no 5195 dated 27/07/2017.
This product is not working properly and we had made complaint sevral times and mr gulab singh visted the site and after that nothing is resolved by him he only replies that you contact with the dealer and the other side dealer says you contact...
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Umesh Luthria
from Mumbai, Maharashtra
Sep 11, 2017
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kaff nord 4 burner hob

Complained about main burner malfunction to customer care on july 18th. Technician came next day and informed part needs replacement. Informed him to get necessary done as burner a safety hazard. Was told part expected in 10 days. Nearly 2 months have passed, no resolution nor any confirmation about part availability. Consistent follow up has yielded no result. Each time told wait a week....
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A
Aryan Kaundal
from Delhi, Delhi
Aug 8, 2017
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complaint for stoves broken nozzle

Address: 1100uu
Website: www.kaff.in

I am not satisfied with the customer service department of kaff appliances India. I purchased a stove from kaff model no. KHB86BR5 on 28.11.15. I didn't had any Complaint previously, but on 21.7.17 nozel of my stove got broken due to shifting the kitchen. I called the customer care service of kaff and they gave me complaint number KF116825 (on 21.7.17). On 22.7.17 the technician Visted my home and told me to wait for 2-3days as the nozel...
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Parul Kapoor DLF
from Bareilly, Uttar Pradesh
Jul 27, 2017
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cooking range

Address: 122002

Dear sir / ma'am,

I would like to bring under your notice that i have registered a complaint with customer care since 21st, july'2017 of leakage of gas at a very high rate.

Sorry to say despite raising an emergency alarm no one came to attend it. Since then we are not able to use cooking range and doing up a follow up on it everyday. No result at the end.

Writing this after facing so much disappointment...
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S
Sameer thatai
from Noida, Uttar Pradesh
Jul 20, 2017
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bursting of hob

Address: New Delhi, Delhi, 110075

I am using kaff hob and chimney but today my hob got bursted due to malfunction in hob input.in this hob top is fine but input nob got damaged. I have already registered complaint on urgent basis but no one has shown up to repair it. My complaint no. Is ks116356. So please send someone to repair it asap. My address is flat no. 150, surbhi apparrment, sector-11, pocket-1, dwarka, new delhi-110075. Phone no. [protected]...
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arundeep madan
from Delhi, Delhi
Jun 19, 2017
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No action taken since 2 months

Address: 121006
Website: www.kaff.in

I had lodged a complaint for my built in induction about two months ago, complaint number kf85300. I stay in faridabad, haryana.
Firstly, the engineer took around 10 days to pay a visit and informed me that a part of the induction will have to be changed which i agreed to. The part was then repaired and brought back after a few days but the induction still would not function.

The engineer then took the whole induction...
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A
alagasingar
from Chennai, Tamil Nadu
May 31, 2017
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Chimney block and extra filter required

Address: 600078
Website: nll

I purchased your chimeny last year the chimney is not having any suction
we are trying to contact your call centre unable to get them since three days
last year we requested for extra filter for my chimney with your chennai dealer and reminded through their service representative mr jayarajan
inspite of our calls nothing is working
please rectify the defect and issue me extra filters on payable basis...
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I
Issan R
from Delhi, Delhi
May 25, 2017
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Chimney complaint

Address: 201304
Website: www.kaff.in

I have bought a chimney of KAFF in the year 2017 and it is not even an year old. In early april something happened within my chimney of its own and the inside portion of the chimney got fire. Due to which the chimney burnt and to stop that we had to put soil on it otherwise due to this chimney my home could have also caught fire.
Now regarding this i have complained on kaff customer care on 15th April and firstly your personnel troubled...
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Pranjal Barua
from Chennai, Tamil Nadu
May 25, 2017
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Against defective equipment and non responsive attitude

Address: 781022
Website: www.kaff.in

I purchased a chimney kaff model bass mx-60 k/c from your dealer m/s maruti interiors, g s road, suraj nagar, six mile, guwahati vide retail invoice no 2301 dated 08 may 2017. It was installed on 10th may 2017. The concerned representative was mr. Basishtha asm from kaff, guwahati.

A few days after installation the chimney was switched on but had to be immediately switched off due to a cracking sound inside. On lodging the...
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