Kaff Appliances India Complaints & Reviews

We purchased kaff stove & chimney on Dec 14 . It was installed by their service centre -Kanchan services who billed us for installation & for putting carbon filter in the chimney .

We shifted to this place on Dec 31 & started using it post that .

On Jan 6, spark came from one of the burner knob & one other had become too hot to touch . And some gas leakage.

We called the service centre . This personnel found that there was gas leakage from the Stove as the fitting done earlier was not proper. The same had led to spark & was making knobs heated . It was shocking to know that we were living with such a big risk of gas leakage just because the product was defective or installation was not done properly.

We had bought this product considering the brand . But to see how their service is lagging & irresponsible ; which could have led to a big accident . We just survived that . We stay in this house with our little baby & elderly parents .

To top of it this new service person told us that carbon filter is not installed in our chimney . We showed him the bill of his company done less than one month back . But it's surprising to know that it was not there & we were just billed for a product which was not installed . Further there have been damages in the burner sheet due to this, which they are yet to respond on.

I am writing this to bring to notice -
There is no control on service centres .
Products being charged premium are illfitted & unsafe .
You cannot trust the service & product

And within one week post that two knobs have become very tight again leaving the risk of knob not being closed properly and any gas leakage due to that. Kanchan service is least bothered about severity of the issue. Their standard service time for attending the same is two working days.

Really disappointed. Unbranded cooktop burner are better and safe than Kaff products.

Dear team

I lodged a compain for kaff product 26 nov 2017 and till today 5 dec 2017 my issue is unsolved and no person contact me for solving the issue. It is only a brand name and customer sarisfaction is not their responsibility. I called so many time ob customer care and their answer is same we will sovle

With regard
Lokesh gupta l
Mob [protected]

I have a kaff dishwasher and i have requested several times for servicing since many months on the company's customer care helpline. They said that their engineer will come soon but no one has come yet.
We are facing a lot of problem and we are really shocked on seeing such poor after-sales response from such a reputed company like kaff appliances.

Dear sir,
We are in s block gk-1. (S-351, 3rd floor). We need urgent maintenance support on the gas burners.2 of the 4 burners are not working.. They are not working at all. They are of kaff make. Need urgent support as soon as possible. Please inform us of the time when technician will come to fix it.

Address-
Cb sood
S-351, 3rd floor, greater kailash-1, new delhi, 110048
Ph - [protected], [protected]
Email - [protected]@gmail.com

To,
Kaff appliance india

I bought a burner set of 5 pc for my personal use about one and half year back.

All of a sudden the glass burst and luckily i was saved.

I have been complaint this to the delhi office regarding but nobody has bothered to even see my problem.

I am going to take this matter up to germany to show the after sales service.

I shall even write to the german embassy.

I am totally shocked and ashamed of how we are treated by such a big company.

I am a senior citizen and its been now 3 weeks since this glass top burst and no executive even inspected.

The complaint is being done almost every day and a deaf year is being made.

Mr dudeja is not even bothering to respond.

I demand my money back or a replacement.

My son lives in munich and i shall be taking this matter forward.

Remember one unsatisfied customer leads to 100s unsatisfied.

Regards

Madhushree gupta

From: pacific [mailto:[protected]@pacificgarments.com]
Sent: friday, november 10, 2017 3:38 pm
To: '[protected]@kaff.in'
Subject: fw: damaged gas stove

Dear mr dudeja,

My complaint no. S are kf148789 — 25.10.2017

Kf152055 — 09.11.2017

There are more complaints but i am sending the recent ones.

Regards

Madhushree gupta

From: pacific [mailto:[protected]@pacificgarments.com]
Sent: friday, november 10, 2017 3:35 pm
To: '[protected]@kaff.in'
Subject: fw: damaged gas stove

Dear mr rohit dudeja,

This is to inform you we bought a gas stove of kaff about 18 months back but this stove had a glass tom with 5 burners (I have 2 connection in the same kitchen) but theis glass top suddenly burts with 1000 small pcs of glass all around.

This glass pcs we are nervous to touch and is still as it is.

No one has bothered to do anything except a word of sorry.

It is now more than 2 weeks.

I am going to take legal action soon if my problem is not solved and also put this word to germany kaff head office if my problem is not solved.

It could have created a mess if i was cooking at that time. Fortunately i was not.

But being the senior head instead of your staff advising me to buy from here and there you should look into my problem and solve it.

Pls give me the e-mail id of your head office too asap

Pls do not ignore my mails as all legal actions will be at the cost of your company for the sub-standard product sent to us.

Regards

Madhushree gupta

Nandita gupta

From: pacific [mailto:[protected]@pacificgarments.com]
Sent: thursday, november 09, 2017 4:37 pm
To: '[protected]@kaff.in'
Subject: damaged gas stove

Dear sir,

This is to inform i have been making a complaint for past 2 weeks regarding the kaff gas stove (Burners with 5 stove0 at full price from your company.

In less than 5 years the glass top just burst with a sound and came to pcs.

When i made a complain i was given a dealers no. Saying just buy anther one.

I am totally surprised that i bought a product from a multi national branded company and a sub-standard product has been sold to me.

My latest complaint no. Is kf152055 and the gas is in the regd no. [protected].

Pls kindly note the glass 1000 small pcs are still on its place and i have small grand children in the house.

I am a senior citizen and i want an early action of replacement to be done.

Moreoevr i need the general managers no. And e-mail contact too.

Regards

Madhu gupta

Managing director

Pacific garments pvt. Ltd.
D-65, hosiery complex, phase - ii extn.
Noida - 201 305,
India
Tel: +91.120.4720000
Fax: +91.120.4334565
Email: [protected]@pacificgarments.com
Web: www.pacificgarments.com

Horrible service. Kaff chimney yet to be repaired. Lying on my house floor because the technician removed it in the pretext of repairing and disappeared. Logged a complaint on sept 3 which was closed without being resolved. Relogged sept end. One technician visited, said i have to change the motor and went away. After so many calls and a month later, another one fixes the motor but said capacitor needs to be changed.. We are still waiting for the individual... The technicians don’t waste time in replying that you are not answering your phone which happened only twice and despite telling them to show up anyway given that someone is always home. Even if you call back after a missed call within the hour, there is no response.. Customer care asks us to call technician directly and i have no clue what their job is. Pathetic.. We are going to move to another manufacturer.

Sir;
I am from dhulian ;Murshidabad district in west bengal. I buy a kitchen chimney from kaff store(bath plaza in dhulian) on 22/10/2020.I pay all the amount.But till now they not install it or not supply me the product I contact severel times but till now no response.As the store is kaff outlet so I contact with you.please tell me what to do.I also want to know is this shop authorized by you or not.cash memo attached
Thanking you
Ashim roy

I've asked for servicing of my kaff n604bgff hob as it was not working properly and they assigned a company called goservice (Bommanahalli, bangalore) which is a third class company. Their servicemen came on 06-oct-2017 and while repairing he broke the spark plug. When i asked for replacement he said we will provide you in 1 week. Its more than a month now there is no update from kaff neither goservice. Whenever i call goservice their representative miss swetha dont answer the call. I called from different number one day and she said "sir please talk to my manager, i cant do anything. When i said i'l file a case she said do whatever you want"
This is the real face of company like kaff. They sell their products in high rate and provide third class service.
I want a stringent action this company else i'l move to karnataka consumer forum and i'l settle this in court

Kaff's is the most pathetic service i have seen. Their service engineer has taken my circuit board close to a month ago (It's under warranty) and still no reply as to when my circuit board wil come. I am totally fed up of calling them. Each time i need to call, i am given some excuse or other. I was told that the piece will be coming in last wednesday. It's been 1.5 weeks now... Still no response. What sort of crap service is this. I am not ever going to buy kaff products ever again..
When i called their manager, i was asked to contact the sales and services department.

My complaint no with kaff is kf140818.

I bought the above model of a kaff chimney in march 2017. The chimney started malfunctioning within 10days and we had called kaff to request service. Ever since then we have called 14 times over 7 months. Kaff never bothered sending anyone over, but always promised they would act on the issue.

Given it has been over 7 months i suspect kaff will probably never send anyone and i have essentially lost my money. What are my options to try and recover the approx inr20k i had paid for the product?

Many thanks,

Kanishka

I bought a large modular kitchen 10 years back and insisted on kaff hinges and fittings. There are 30 doors including 4 corner units. Hinges of these corner units have been breaking down every 2-3 years and i have replaced the corner units 3 times during this period. This time i do not want to just replace hinges again but insist on getting confirmation from kaff if:
The hinges are faulty
If not why breaking regularly?
Your service engineer mr. Nagendra visited about 3 weeks back and did not find any thing wrong in fixing of hinges.
Have talked to mr. Nandish your customer care chief a number of times for solution. He has stopped taking my calls. He does not have one.
Can you give a solution. Shall i go for another make - say hettich or some other suggestion.
You have a very unhappy customer. I am former director of siemens.
Pl solve! Save reputation of german products and service.

It's been over a month since i placed complaint for my oven not heating. It was after 2 weeks that technician sarnveer singh visited after repeated calls. He made some guesswork, made me pay in advance of 2500/- for a new filament and then disappeared for another 2 weeks, saying that he will visit after part is procured. On visiting again and change of filament my oven is still not working. I was promised another visit by a more senior technician, which hasn't happened so far and the said technician is absconding.

This is clearly a situation of very poor after sales service by kaff. Their technicians are inept and not trained enough to understand the working of the appliance they are assigned to attend to.

To top it all kaff itself doesn't follow up on pending complaints or help expedite inspite of repeated calls. Really sorry state of affairs. This will surely have to be the first and the last appliance from the company from me.

I have purchased kaff hob from snap deal on august 24 2017. After 15 day for installation a person name harsha came to attain the sevice. He was very irresponsible with the product and which lead to damage of a igniter of one of the burner. When the parcle was arrived it was in the best condition with out any damage but with the technistions mistake it was broken while installing and when we asked him he said he will replace and wrote a complaint letter and the igniter will replace in next 15 days he said later on he collected ₹ 1000 as installation fees
After 18 days we called him back after waiting for 15 days
But the responsible person delayed the work saying it will arrive today - tommaro
Again waiting for 4days we called back and we got the news that the igniter is arrived but we have to pay ₹400 again to the technistions but my question is why should we pay the 400 as we have not damaged that it was completely technistions mistake?
Then on 29th september they said the technistions will come but as usual he didn't come.. On the same day we contacted kaff customer care and we got some rubbish answer that u ll get call from us in 15min - half an hour.. Or u will get a call from our technistions. Till the present day we dint get any positive response from the customer care. I must say kaff is having the worst service with there customer

We bought 2 chimneys and cooktops atgurgaon on 21 sept and same day request for installation was submitted. No response was received for installation; we even called at call centre couple of times but always received reply that you will get a call back within next one hour, but nobody responded. Our installation request nos. Are kaf/137/422 and 424.
It's been almost a week now but nobody has contacted for installation.

I complain my chimney oil leakage on 20/08/2017 but my problem has not solved till now. Your service centre is not response of my complain
My complain no. Is - kaf126228. Your service is very poor i am not satisfied of your service and technician. My contact no.-[protected]. And kaff technician is not responsing my call and my complain. If my complain will not solve within 48 hrs then i shall lodge a case in consumer forum my all emails will be proof for this purpose this is for your kind information and necessary action please. My chimney under warranty.

We have purchased nova60 chimney from shiv shakti appliances shiva market pitam pura delhi and get it installed at d-133 ashok vihar phase - 1 delhi on 27/7/2017. Invoice no 5195 dated 27/07/2017.
This product is not working properly and we had made complaint sevral times and mr gulab singh visted the site and after that nothing is resolved by him he only replies that you contact with the dealer and the other side dealer says you contact to the company directly... We are in trouble and my wife is suffering from sinex disease and for this she has to suffer more please resolve the matter otherwise we will go toward consumer court

I am not satisfied with the customer service department of kaff appliances India. I purchased a stove from kaff model no. KHB86BR5 on 28.11.15. I didn't had any Complaint previously, but on 21.7.17 nozel of my stove got broken due to shifting the kitchen. I called the customer care service of kaff and they gave me complaint number KF116825 (on 21.7.17). On 22.7.17 the technician Visted my home and told me to wait for 2-3days as the nozel was not available. It's 8.8.17 today and no reply came from the company nor from the technician. I called them regularly but they always told that next day nozel will be fixed and the next day never came yet.
And also Ms.shivani who attended me on helpline was refusing for connecting to a senior available there. I requested her several time and then she connected me to Mr. Niranjan who apolazised and ensured me that the nozel will be fixed the next day (which was today on 8.8.17) but no one came today to attend me. Its a hectake for me to arrange food every day for my family. I request you to take strict action on kaff appliances India. And it's over 20 days and my problem is not solved yet. I hope you will do the hopefull at the earliest.

Regards
Ashwani Kaundal
RZF-905/10, Raj Nagar-2
Dwarka sec 8, New delhi
Mob. [protected]

Dear sir / ma'am,

I would like to bring under your notice that i have registered a complaint with customer care since 21st, july'2017 of leakage of gas at a very high rate.

Sorry to say despite raising an emergency alarm no one came to attend it. Since then we are not able to use cooking range and doing up a follow up on it everyday. No result at the end.

Writing this after facing so much disappointment from customer care's lazed around team. Please suggest a way out to resolve it at the earliest.

The last resort would be posting the same on kaff's fb page to highlight my experience with the company, if my request left unattended in a day or two.

Hope to get it resolved on urgent basis!

Kaff's customer
Priti kapoor
([protected])

I am using kaff hob and chimney but today my hob got bursted due to malfunction in hob input.in this hob top is fine but input nob got damaged. I have already registered complaint on urgent basis but no one has shown up to repair it. My complaint no. Is ks116356. So please send someone to repair it asap. My address is flat no. 150, surbhi apparrment, sector-11, pocket-1, dwarka, new delhi-110075. Phone no. [protected]

I had lodged a complaint for my built in induction about two months ago, complaint number kf85300. I stay in faridabad, haryana.
Firstly, the engineer took around 10 days to pay a visit and informed me that a part of the induction will have to be changed which i agreed to. The part was then repaired and brought back after a few days but the induction still would not function.

The engineer then took the whole induction with him telling me they would repair it and re install it within the next five days.
Since then, it has been more than a month and a half and i've still not got my induction and upon regular follow up with the service centre, they keep telling me every time that it will reach next week.

Upon my last chat with them today, they still did not have any idea where my product is and when will it reach me. My frustration level has now touched its peak and i want immediate clarification on this matter or i will be forced to take some action against the company that they have taken my product for repair and now not returning it to me.