Kaff Appliances India Complaints & Reviews

I have bought a chimney of KAFF in the year 2017 and it is not even an year old. In early april something happened within my chimney of its own and the inside portion of the chimney got fire. Due to which the chimney burnt and to stop that we had to put soil on it otherwise due to this chimney my home could have also caught fire.
Now regarding this i have complained on kaff customer care on 15th April and firstly your personnel troubled me a lot and he took 10 days to even attend me secondly since then he has taken my motor and not responding for it in a proper way. Then he is saying we cannot do anything even if your chimney is in warranty as it is an accident.
I being an upcoming lawyer myself also know this that what is a difference between an accident and a FAULT within an electronic product. I have studies various case studies on this and the thing i came across is that it is due to fault in the chimney.
I have purchased the good high end model of your chimney and i seriously expected some good customer satisfaction from the company with such a good reputation. I seriously am very appointed with the service. And i have all the recordings of all the conversations i have had with any of your staff till date. It is hereby please requested to kindly look into the matter on an urgent basis otherwise i have no other option and go to consumer court for the same. Kindly treat it as the final notice in a written form. Earlier i also have all verbal communications recorded.
My complaint id is KF - 85185 made on 15th april.

I purchased a chimney kaff model bass mx-60 k/c from your dealer m/s maruti interiors, g s road, suraj nagar, six mile, guwahati vide retail invoice no 2301 dated 08 may 2017. It was installed on 10th may 2017. The concerned representative was mr. Basishtha asm from kaff, guwahati.

A few days after installation the chimney was switched on but had to be immediately switched off due to a cracking sound inside. On lodging the issue to mr. Basishtha, two technicians were deputed who came late around 8.15 pm in the evening. On inspection they found the two flaps which fit over the motar and cover under the pipe obstracting the functioning of the chimney. The defect was attended to, but not the entire satisfactory level. These flaps work like door when the machine on these flaps suppose to get open to pass the suctioned air. But these flaps remain closed. The representative was scheduled to visit again but did not do so as scheduled. Today on 25th may 2017 again a another service representative mr. Umesh kalita who was advised by kaff representative mr basistha ([protected]) came to inspect but he didn't open the machine as complained by us as a customer to show him the issue. But he had refused as he was in hurry and said he had been informed only for the noise... Enclosing the bill and a footage of the area.

It is really in fortunate to experience such a poor response from your people who claimed to be best in industries. After having such issues i will not recommend to any body for kaff. Even i have been told few users to avoid kaff hence this has been proved.

Kindly request you to take up this issue on priority for appropriate remedial action at the earliest...

I bought Kaff Chimney and Hob in February this year (2017) and am having issues with ignition ever since.

A previous complaint made was not fruitful. He only came cleaned the hob. The issue still exists. He mentioned that the ignition is a problem because the spark generator is an issue and I have got a wrong model spare part for this.

He promised to get back in 2 days and took 350 bucks from us and also insisted we sign on the service document. He is not to be found later.

Due to the issue, my mom nearly survived a fire accident couple of times.

Frequent followup to Nandeesh, a Kaff representative in Bangalore is going to deaf ears. We have been following up since 30 days now and no reply what so ever. Is this how you treat your customers after you take money from us?

I am not going to make any payments for this issue since it is your mistake you got the wrong spare part. I however need the issue to be fixed ASAP

I bought a hob and chimney of kaff in october 2016 through cmm arena retails pvt ltd, margao, goa. Goa. Today the glass top of the hob burst and has turned into crystals. Photos attached. Tne knob of one of the burners also malfunctions. My mobile no [protected]. Product narration : sc5116/10948 kaff hob &chimney

The hob top needs replacement and knob of burner sometimes goes tight. It needs servicing.
As per reviews this is a regular affair and consumers seek replacement by some other material.
I have attached photographs of the damaged hob.

Pl do the needful and replace the top of the hob - burners.

Francis viegas
Sarzora chinchinim goa
Mobile[protected]

Myself dr furia has purchased kaff 4 burner hobb just before 25 days, within 1 week there was an issue with burner,, which technician from aryan services successfully did,, within next three days again the same problem occurred then inspite of repeated complaints to aryan services no one came., but the lady operator was honest and gave a false commitment daily of sending a technician. Den i complained at toll free no. After 3 days technician comes promising to replace burner.. With again no response for another 3 days, again i register a complaint today at toll free no, and i receive a call from same honest operator saying will do it in 2 days,, i argued that i want a replacement because in 15 days why the burner flame conked off twice,, but i guess she has the authority on behalf of kaff company to deny a replacement for hob,, so kind,, i ask her to email me same,, awaiting her mail since 2 hrs,,, highly impressed with kaff company and specially with aryan services for such a service and i have already been a fool and paid them for yearly contract also
Don't know whom to call and wat to do.. As i have already paid and at their mercy...

I have been trying to buy a chimney from your brand. But to my surprise, there are a lot of price mismatch between online prices and the prices offered by your dealers. I have few of them to bring you to light.
Model no-ideal dx 60- rs12333 pepperfry.com price (Active)
- rs17090 dealer/showroom at guwahati
Model no - nero 60- rs 12990 dealer/showroom price ghy
9690 - e-bay price (Active)
Ray 60, mark lx60, etc.
Moreover, i was told that kaff does not provide any warranty on online products. Please let me know if it is true. Also added that everything will be chargeable with regards to it service.

We had registered a complain in Kaff CC on 20 April & no is - KF86590. Technician visited our house and told that it's Motor problem and. We need to replace. He told that if motor is available in service centre then will get replace next day else will take 2-3 days BUT now it's more than 1 month but no progress.

In fact we contacted CC and service centre both but every time same answer that Kaff team will contact you in 30 minutes BUT 30 minutes didn't come so far.
Today also contacted Kaff CC and spoke to Sumit (Supervisor) but KAFF CC team is USELESS team having no details and update on parts.

I registered request for chimney repair on 4 th may 2017 at kanchan services Mald (E) which claims authorised service centre for kaff. Technician came and open whole chimney stating motor has gone and needs to be replace. I agree with him and told him to order new motor. It took him 2 weeks to get motor and he came on 14 th may to change the motor. He couldn't open the old motor and went away without changing .I have been continuously calling at above centre at 022 _ 60607066 to send senior experience technician but no action has been taken till today .request you to look into the matter immediately and take strict action against authorized service centre .

Have purchased Kaff Hob and chimney about 3 years ago. Very frustrating after sales service, so far have raised couple of service request for servicing the products agreeing to pay all service charges yet there has been no visit from company technician. These products do no have any resale value and with such poor after sales service one has no choice but to throw these in trash and take oath of not buying KAFF products ever again.
Learn...

I had given a complaint regards the exhaust fan of the chimney not working. They sent a serv. engg. and I was told fan needs to be sent for repairing to Gurgaon and it will take 10 days. The fan was taken on 24 March and it is about a month. Neither the authorized service center nor the toll free number provide sufficient details for the delay.

Also, the authorized service center person evades my calls. The Toll Free number just takes the complaint and says someone will get in touch within 60 minutes. This has been going on for almost last few calls and days.

I do not know when the motor is going to get repaired.

My name is Kavery Bhattacharyya & my Complain No is # KF79451. My complain has been pending for a month now. Have received no response, very poor service so far. I am extremely dissappointed and finally after speaking to supervisors Paramjit who said I will receive call within half an hour from service centre which obviously I neva received and then spoke to Sumit Yadav who finally provided me the no. of your service centre. But again the service centre person said that nobody can help me there and I need to call back again. I have just 1 request, I am so disppointed and mentally tortured that I request you to refund my money and take back the chimney.

Have purchased Kaff Hob in the month of Jan 2017. Installed on 05.02.2017. After installation a rubber part was missing due to which utensil cannot be balanced. Person came for installation said request has been placed after follow up he said to put request to customer care which was done on 17.03.2017 Compliant No. KF 75998. After 8 days I followed but they said that within 15 days of compliant it will resolved. Till date the same is not resolved. I will say this is horrible company for after sales service don't you ever buy any Kaff product. For small part they are not able to provide service. Ridiculous.

It was my misfortunate to buy an in built oven from Kaff. It broke down about about a year. contacted the dealer who took it in about 6 months back. 1st he replaced the thermostat and charged Rs3500 for no reason because the fault was with the element. every time I call him he say the parts are on their way. for God Sake please buy it back as scrap so that I can buy an more reliable brand.

We had purchased Kaff chimney about 3years ago and have since regretted it because the customer service is atrocious.In the first year when four free services were to be provided, we had to call repeatedly to avail service. In the second year, we signed up for Annual maintenance Contract and it was money down the drain because they never came for service. When we called them, it was attended to after several calls were made.
In the third year, we decided to avail service on as and when basis. I have registered complaint vide Complaint No KF74212 on 11.3.2017 and was told that complaint will be attended in 48 hours.
No body visited to attend the complaint and when I called the customer care today to check the status, I am shocked to be told by Ms Tarannum that my complaint status is 'spare part awaited'.
Kaff is a highy priced product in its range and it is expected that the after sales service must be very good.
kindly look into the matter

The Canberra 90 chimney was enthusiastically purchased vide Bill No. Dt/15-16/506 dt 25/08/15 and bearing Sr.No. 2234A04015.
For the first service of the same we contacted the customer care and M/s Shiva K Services, Noida were assigned to do the job.
Our chimney was then serviced by them on 21/06/2016 vide their service slip No.057 dt. 21/06/16. We were shocked that these people had no experience for the service of the same and were told that they had never seen this model of chimney earlier. After service my chimney could not open or close properly, the closed glass flap had a huge gap and was making noise. A written and verbal complaint was immediately sent to the Service Head / Owner. It was again serviced by a team of service personals under my supervision and then it was made alright.
Now in December when it again needed 2nd service, I called the customer care and they again sent the same Service Company to my place. I am shocked to learn that even till now they haven't seen or serviced Canberra. I again called Customer care and asked them to send somebody who knows to service Canberra 90 but they sent the same service people again who again told me that they don't know a thing about this chimney and has to give a hit and trial for this model. This is not acceptable to me as this will lead to total destruction of my new chimney.
Kindly solve the problem and get my Chimney serviced properly.
Thanks

Service Ticket : KF62405

Hi,

I would like to bring in notice that, the kind of pathetic service i am receiving from KAFF service, ~10 month back i bought KAFF Chimney and ~1.5 month back it's PCB got issue and it stop working after following two week then send one service person who taken PCB mentioning that it faulty and promise that within 10 days he will come and replace with new one, and most previous 3 week i am following and service center guys keep telling that it will be sorted out and they will followup with service team, but even though all escalation nothing is moving fast it really frustrating why i bought their product .

Thanks
Dinesh Yadav

I have brough Kaff HOB KHB60 BR 4 about 3 months back. Hob came with faulty electrode in one of the burner. This electrode is very loose and do not work. Another issue is with the brass burner. One of the burner polish(black) is faded and brass color is showing of. This is the bad quality of product has been supplied to me. Even after several complaints no one visited my house. I want a refund of the faulty product.
I can provide photo and my address on request.

I bought a kaff chimney in 2013. The filter was out of shape and i had to replace it. So i contacted the local kaff technician in 2016 aug. He said the part has to replaced and said he placed an order for the spare part.

It's feb 15th today. Till now, they didn't arrange for the spare part irrespective of multiple calls.

Kaff after sales is so PATHETIC !!

I would never ever buy a kaff product again in my LIFE!!

Hi,

I have purchased Kaff Ray 60 Chimney from Amazon & installed it two weeks back.It has been hardly a week or so and the motor started dripping oil from it.

The service engineer who came is asking me to pay 800 Rs for Motor cleaning saying if there is motor problem then it comes under warranty but if it needs motor cleaning then i have to pay 800 RS .

I am not sure are you guys out of your mind first of all even if there is no problem in motor then too why it should drip oil from it just within one week !!! Or you mean to say all of your brand chimney started dripping oil and we are suppose to pay 800 rs every two weeks to get the Motor clean???
It sounds so stupid that i couldnot stop laughing when the service engineer told me that!!!When i made him understood how silly it sounds he is telling me to open manual and clean the motor every two weeks myself.

I am sure you guys dont want me to spread this product & post installation horrible & laughable experience in social media internet & consumer court.

So please correct this issue immediately & yes i can pay you that 800 rs for service change but then be ready to go to Consumer court post that!!.

Thanks & Regards,
Rajdeep

We had put complaint for non working of our chimney. One of your executive visited the house, check the chimney and informed one of the parts not working and told us he will bring the part and replace. Already 6 to 8 months have past, we called the employee on [protected] thrice, but till today only one answer and will check the status and get back to you.
Atleast inform us whether your staff is going to repair or we have to replace with new chimney. How long should we wait for you to repair.