Kaff Appliances India Complaints & Reviews

I purchased last year four KAFF appliances - Hob, Chimney, Oven, and Microwave Oven. At the time of installation, done by their technician one Mr Raju, it was found that the ignition-stone is loose. He had told that it would attended "shortly". It never happened. I also kept on ignoring it till last month when the stone became very loose. Then, I called the KAFF customer care at [protected] on 17-Sep-2015. Two persons visited my home on 19-Sep-2015,...

I am writing to complain about the absolute lack of response from Kaff to multiple service requests. Our dish washer has broken down for over a month now and the Chimney was initially inspected by a service engineer and issue identified to replacement of the choke but was never delivered. This is a serious issue as we have picked up the equipment thinking that the co is a reputed one and I can't believe that we have been unsuccessfully behind...

Had purchased goods worth rs 90300 on 24/12/14.the induction plate never worked.despite repeated complaints nobody helped.the product was taken by Mr dheeraj who claims to be a sales guy.it was returned after a Month still not working.the engineer who came to give the product Mr krishan said it is a useless product.then talking on phone with Mr dheeraj said the right person to talk with is Mr rohit.Mr rohit fixed up a time with me to personally...

Hi we bought a Kaff chimney and built in hob a week back and installed it by kaff technicians in our new apartment in prestige shanti niketan bangalore . On day one the hob glass got cranked and clattered all over the place in the kitchen. It was so scary that my wife and my kid(9 month old) who was in walker started shivering . All over the place the glass pieces got scattered. It was so dangerous that my neighbors got panic by the sound...

we had purchased a chimney on 8 th april 2015 but the chimney is not working properly .
I had cubmit the complaint for the same on 8 july 2015 but have not received any response from the technician . after calling the toll free no ten times i was told that my complaint has been escalated and will be resolved as soon as possible .
Kindly ask your technician to attend the complain as soon as possible ....

I raised a complaint on 22 april 2015 for glass broken of the hob but its been nearly 3months but they hav no responsibilty or even courtesy to call back n help us out they have a very poor service team and coustmer care with no concern or authority they only no playing games never ever buy a kaff appliance they r worst at service i am planning to throw away the 25000 rs hob on thier face no need of your service thnx very much and a guy called...

My complaint was registered on 22-april-2015 for glass broken of the hob but till date the issue has not been rectified or has been taken any concern over it from kaff. The only answer i get is sir we will call back to u in half an hours time but have not recieved a single call back from thier side really the poorest service given by anyone or for any product in my whole life they really are cheaters. Please dont go for kaff anytime complaint...

This is very unfortunate that your service team visited but the broken part is not replaced although the product is purchased in Aug 2014.I am taking it very seriously and going for legal action.Also I will circulate this customer unfriendliness approach into social media. Most dissatisfied customerPijus Mandal [protected] I have purchased it from Sadhna Enterprises Haridwar....

I purchased a cooktop on 25 November 2013. After 2 months of purchasing i start facing a problem in one of the burner and after 6 months again in the same burner and now again after six months a sound of blast comes from the same burner which damaged the cooktop badly. I thank to my God that he saved me from the major injury but now I am cursing the day when I purchased the product of your company. I asked your technician to tell me whether...

i hv purchased 2 chimney about a yr bck and frm tht time onwards it has not worked properly even for one single day. I hv raised complaints again and again in the company but all i get from them is a futile response. They usually register the complaint and thn snd some technician after 15 days. And whn the technician arrives, he told that he will send his senior for the problem. Almost a yr has passed but tht senior hasnt arrived yet. My...

This is to inform that i have lodged a complaint with the Kaff service centre Hyderabad several months back as my microwave was not working even after spending Rs2500 on a part called magnetron which is under warranty. The microwave has stopped working completely. Several calls have been to the service centre, Toll free number and also via e mails. The company seems least interested to solve customer complaints. Please look into this...

Purchased one chimney in July 2014, still under warranty, developed problems, lodged complaint on Jan 14th, still unattended even after lapse of 2 weeks and having regularly calling them to do it ASAP. strongly advise all to stay away from KAFF INDIA....

Chimney model OPEC 70 got self burnt spontaneously at midnight on 16/17.10.14 thereby leading to kitchen fire. Chimney totally burnt and damaged. Complaints lodged on 17.10 and again on 29.10.14 (compl nos. TT 90215 & 2415). No action taken yet by firm to replace chimney....

We purchased a Kaff hob and chimney 2012. The knob of the gas hob is not working and we lodged a complaint on 14.5.14 regarding this and it was informed that our complaint will be solved in 48 hrs, but till 4 days no one has attended the complaint. The Call centre gave the number of the Kaff repair centre at Bangalore. The lady at the Kaff local service centre keeps telling us that she will call me back in 5 min regarding the service of...

New kaff refrigerator purchased on 9th of july is not working since 15 th of august and a complaint is registered on 16th of august and still it is not resolved inspite of calling them regularly. Very poor service from kaff and the kaff technician from Hyderabad doesn't even answer the call...

I had purchased and installed KAFF chimney with life time warrenty and now after 4 Years whole chimeny with Cabinet had been burnt due to shortcircuit. I had filed the complaint but they are not replacing the chimney and offering 25% discount on parts. I want to file case against them in consumer coart and claim for chimney, cabinet and mental and phyical trauma, my family faced during fire in my kitchen....

my gas stove and chimney is not working fine i have given a complaint on kaff toll free number [protected] on 21may2013 my complaint no.is TT 03037 AND time given to me for solution was 48 hrs and then today also i have contacted them several tymes but then also no response is being given to me from their side.
i have also complained about this to HOME AIDS. situated rama market pitampura new delhi from where i have purchased this...

We bought elica chimney on 21 may 2012 with the following model details,

Model Name : Glace LTW 60 Power IC
Serial Number KI11024750

Shop - Mahavir Electronics Kothrud


On its installation today we noticed that the duct cover had a huge dent that spoiled the look of the entire chimney and thus the kitchen as well.

In fact the product itself was seen covered with dust...

To,
The General Manager
Kaff appliances (india) pvt ltd
Gurgao
Subject : Product S.no[protected] Faulty Filter Not Changing
Dear Sir / Madam
As I purchased chimney from Kitchen Boutique E-96 sector 9 Noida Gautambudh Nagar U.p. Model No Mable DX 60 L.T.W Ddated 14/07/2010 bil no 184. I register complaint on 10 feb 2012 complaint no 32032. as its filter faling from main chimney. Technican came and...

I had purchased KAFF cookTop Model no KC70 SSGI vide invoice no 1476 dtd 27/1/2011 from Crystal Enterprises Chembur, Mumbai. This had been giving continuopus problems and always one burner is out of order. Inspite of repeated complaints the service person does not visit. There is always smell of gas in the kitchen and is a safety issue. Even now one burner is out of order and is not working and there is gas leakage. No response from KAFF...