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Kaff Appliances India Complaints & Reviews

www.kaff.in
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Updated: Nov 13, 2024
Complaints 569
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28
Unresolved
541
Bad 😕 It seems that Kaff Appliances India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Kaff Appliances India reviews & complaints page 26

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B
babukiranmay22
from Bengaluru, Karnataka
Aug 28, 2016
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Kaff stove(hub) burner issue

Address: 560097
Website: KAFF CUSTOMER CARE

We purchased kaff hub khb78br4 from kaff square prakash nagar on 31/10/2015 but in that it has observed that 3 burners are found bent we request a complaint regarding this issue on 20th aug 2016 the request # kf16015 but still now it has not replaced with the correct burners.we called many times to kaff customer care [protected], [protected] and [protected] but its no issue

i am planning to raise complaint against these people...
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B
B_mohit
from Delhi, Delhi
Aug 25, 2016
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Low quality product

Address: New Delhi, Delhi, 110052
Website: www.kaff.in

I have purchased hob model-khb-60br-4 on. 25 january till the date 4 times burner. have been replaced after a long delays..

The company has no exact answer to make their customer satisfy..

I am very disappointed with the company service..

The products especially hob is Lowest quality product ever seen .

The after sale service is so bad and frustrating ..

The service...
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M
Maneesh Chowdary
from Mulki, Karnataka
Aug 13, 2016
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Dishwasher

Address: Guntur, Andhra Pradesh, 522201
Website: kaff

I have purchased kaff dishwasher 3 years ago. But i wasn't able to use it because i don't know how to use it. Its running for 4-5 hours continuously. I called nearest kaff service center in vijayawada but they weren't able to explain how to use. So what should i do now? This shows how much knowledge your company has. I want immediate action on this issue. I want to know how to use it. I am not able to find any video in youtube too. So i want...
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R
Radha Sreedhar Harish
from Bengaluru, Karnataka
Aug 13, 2016
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Kaff Chimney Service

Hi,

This is regarding complaint number KF10745 and KF3409.

I raised this for getting new filters for chimney IDEAL DX 60.
Even after a week did not get any call from service centre.
Mr Nagesh kept on telling that there is no stock and would call me once stock is arrived.
No call or no info even after a week.
Since I have their technicians numbers I called them and enquired on the...
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H
hridyansh
from Dehra Dun, Uttarakhand
Aug 10, 2016
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Misbehave and misguide from your distributor and worker

Address: New Delhi, Delhi, 110034

I have purchased a chimney from a distributor of yours, shiv shakti appliances, pitampura, first floor in first week of june. I made full and final payment in cash to the distributor. After payment they said that the chimney is out of stock and continuously fooled me that it will come in day or two. After a month they delivered me the chimney and that also from the showroom. The worker who came to install the chimney has installed it wrongly...
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F
fathimas
from Nashik, Maharashtra
Aug 3, 2016
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Chimney - cleaning

Address: 560035

This is the second time i am booked a complaint with kaff consumer service but there is no response.

My chimney exhaust is not working and tried to reach to reach to consumer service several time but other than "we will be sending technician and will try our best" there is no other answer.

Can someone look in to this? My reference number is kf9610...
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N
naveendm
from Mumbai, Maharashtra
Aug 2, 2016
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Kaff chimney: opec bgx - 60 chimney not working (pcb needs replacement)

Address: Bangalore, Karnataka, 560067
Website: www.kaff.in

Very bad service from kaff. My chimney stopped working one month back and i have logged a complaint with kaff: compliant no. Kf 3245 dated: 7-jul-2016.
I have called their call center and local area managers many times but none of them are of any help. Even i have escalated the issue to the service center head with no real relief.
The persons i connects with who did not support to resolve my problem are:
1. Suresh (Kaff...
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V
Vicky patoosa
from Jalandhar, Punjab
Aug 1, 2016
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Kaff chimney

Address: Kapurthala, Punjab, 144626

We have purchased two kaff chimnies with model no. Opec bgx 60 with touch pannel, few months before. One chimney stopped working. We complained about that and the company charged us rs.300/- for repairing. And now same happened to another chimney. It means kaff chimney is designed for that, after some time it would stopped and kaff will charge us rs.300/- every time. So should we go to consumer court with that. Please tell us....
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V
vivekn10
from Bengaluru, Karnataka
Jul 28, 2016
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Product under warranty of 5 year, replacement of capacitor even customer is ready to pay part cost.

Address: 560100

Hi,

I purchased kaff idea 60 model chimney in nov`2014. Product is under 5 year warranty. Month of june `16 i called person from kaff too do full cleanup of chimney. While cleaning he identified that capacitor is leaking. I logged complain to customer care for part replacement. Its being more than month no one from kaff service center came to replace the part.
Every time customer service is giving excuses but no resolution.br...
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L
Lorna Dsilva
from Perumbavoor, Kerala
Jul 25, 2016
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Very poor service

Address: 600011

I have a kaff hob bought at 2yrs back which has been giving me problems ever since I purchased it.I hv been servicing it many times in 2yrs.Now for the past 2-3 months I have made multiple requests for service 3 techicians attended and promised to replace the burners for the past 2months but nothing has been done.I have spoken to the service centre in charge person who promises to call back but does not respond.I'm frustrated and very unhappy...
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D
Daljeet Dhillon
from Noida, Uttar Pradesh
Jul 20, 2016
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Kaff chimney - opec gx 60 (complaint number vi07)

Address: 201309

My chimney stop working on 16 july and i have register complaint on same date, till now no action, even not received any call and today i called on call center thrice, still not able to provide number of any person who going to attend my complaint, very pathetic service and this chimney two month back only on 15-may-2016 and dealer was ss enterprise niti khand, indirapuram ghaziabad...
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L
Lorna Dsilva
from Perumbavoor, Kerala
Jul 16, 2016
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Resolved

Kaff hob/ service centre not attending to problem

Address: Chennai, Tamil Nadu, 600011
Website: Kaff service

I have purchased this hob 2yrs back and had problem from the beginning. Which has been serviced nw n then. Hob flameis leaving black soot on all utensils for the last 3months. Several requests were made technician comes and promises to deal with the problem but then no action is taken in spite of multiple service request's. I also spoke to the service centre in charge in ayanavaram chennai who promises to call back on 3 instances but never...
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S
Shikha A Agarwal
from Ajmer, Rajasthan
Jul 10, 2016
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Microwave not working

Address: 311001
Website: Kaff

Kaff service people say that a steel spoon has been warmed up in the microwave n becz of tht its nt working. kaff ppl think that users are foolish and can put any blame on the customers for their bad products and earn money.
Please look into the matter and repair my microwave giving satisfying results.
My contact num is [protected].
We are from bhilwara...
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P
prachinigotiya
from Bengaluru, Karnataka
Jul 8, 2016
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After sales service of kaff hob within warranty

Address: 560048

I have logged a complaint of my hob on 12th may 2016, regarding its malfunctioning. This hob is under warranty (Purchased on 07/08/15). From then till now the problem has not been resolved completely. My complaint no. Is at0914. I have done all kind of follow-ups possible, through mails, calls, to service center, customer care, area manager.
After registering the complaint & following up for 10-12days, a technician turned up for the...
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D
Deep Kumar NS
from Bengaluru, Karnataka
Jul 4, 2016
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Pathetic service from kaff

Address: Bangalore, Karnataka, 560099
Website: KAFF

I have purchased several kaff products 8 months back, i will list it out first:
Island chimney,
Inbuilt oven
Inbuilt dishwasher
2 gas stoves
Bbq grill

I have a complaint with my gas stove and raised a complaint on june 12th. i rasied the second complaint 1 week back. till date, none of my complaint has been addressed.
I'm extremely dissatisfied with the level of service provided by...
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S
Santosh1602
from Mumbai, Maharashtra
Jun 20, 2016
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Kitchen chimney base mx60

Address: Valsad, Gujarat, 396195

: i purchased and installed a kitchen chimney from above agency model no base mx 60 on 23.07.2015. The chimney broke down on 07th april 2016 and i lodged a complaint with the agency on 08.04.2016, complaint number : at0033. I had been following with the agency for attending to the complaint as i ahd been facing problem with kitchen fumes daily. But neither the personnel nor the company staff called to enquire about the problem, finally in...
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M
mkm123
from Bengaluru, Karnataka
Jun 17, 2016
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Gas leakage from kaff stove

Address: 560073

We purchased a KAFF gas stove 4 years back. There is a gas leakage from the stove. We got the tube tested and there is no leakage from the tube confirming leakage from the stove. We suspect leakage from one of the burners as we get a strong smell from one of the burners.

We tried to call the Toll free number given but there is no response. No one is answering at the Toll free number given....
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N
NagendraSingh1971
from Bengaluru, Karnataka
Jun 16, 2016
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Complaint noap-5910

Address: Ranga Reddy, Andhra Pradesh, 500049

Hi,
I am having a gas stove hub model no n 904 2 trg purchased in jan 2015. From last two month i am regularly following up with your customer care but not get any service support. Then i have discussed with mr dhawan & he promised me that the top glass will be arranged with in next 7 days (Means by 8th june). Now on 15th june he is not picking my call.
Then i have tried to discuss with mr rohit @ [protected]. But i surprised...
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V
Vijay Titre
from Khopoli, Maharashtra
Jun 9, 2016
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Resolved

Replacement of faulty burners of model khb 78 br4

Address: 400071
Website: kaff.in

Right from the beginning I have been facing problems with 2 burners. It was replaced once, that too after rigorous follow up and it took almost 3 months for the company to arrange replacement. The new burners again started giving problem after 2 months use. Lodged complaint almost 45 days back. Even today they are not replaced. Latest assurance given is, it will be replaced in next one weeks time. Company's after sales service is very poor....
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S
Sukhbir Sandhu
from Mumbai, Maharashtra
Jun 6, 2016
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Resolved

Dishwasher defective and company not attending the customer complaint

Address: Faridkot, Punjab, 151204
Website: Not known

We bought a dishwasher, a chimney and a cooking range from authorised dealers of Kaff company from Bathinda. All other appliances except dishwasher are working fine. Problem is with soap dispenser of the washer and a few times their mechanic visited but was not able to resolve the issue. For last few months, they are not sending any mechanic even at all. Kindly instruct the company so that we keep believing in so called quality products as...
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