Kaff Appliances India Complaints & Reviews

This is the second time i am booked a complaint with kaff consumer service but there is no response.

My chimney exhaust is not working and tried to reach to reach to consumer service several time but other than "we will be sending technician and will try our best" there is no other answer.

Can someone look in to this? My reference number is kf9610...

Very bad service from kaff. My chimney stopped working one month back and i have logged a complaint with kaff: compliant no. Kf 3245 dated: 7-jul-2016.
I have called their call center and local area managers many times but none of them are of any help. Even i have escalated the issue to the service center head with no real relief.
The persons i connects with who did not support to resolve my problem are:
1. Suresh (Kaff...

We have purchased two kaff chimnies with model no. Opec bgx 60 with touch pannel, few months before. One chimney stopped working. We complained about that and the company charged us rs.300/- for repairing. And now same happened to another chimney. It means kaff chimney is designed for that, after some time it would stopped and kaff will charge us rs.300/- every time. So should we go to consumer court with that. Please tell us....

Hi,

I purchased kaff idea 60 model chimney in nov`2014. Product is under 5 year warranty. Month of june `16 i called person from kaff too do full cleanup of chimney. While cleaning he identified that capacitor is leaking. I logged complain to customer care for part replacement. Its being more than month no one from kaff service center came to replace the part.
Every time customer service is giving excuses but no resolution.br...

I have a kaff hob bought at 2yrs back which has been giving me problems ever since I purchased it.I hv been servicing it many times in 2yrs.Now for the past 2-3 months I have made multiple requests for service 3 techicians attended and promised to replace the burners for the past 2months but nothing has been done.I have spoken to the service centre in charge person who promises to call back but does not respond.I'm frustrated and very unhappy...

My chimney stop working on 16 july and i have register complaint on same date, till now no action, even not received any call and today i called on call center thrice, still not able to provide number of any person who going to attend my complaint, very pathetic service and this chimney two month back only on 15-may-2016 and dealer was ss enterprise niti khand, indirapuram ghaziabad...

I have purchased this hob 2yrs back and had problem from the beginning. Which has been serviced nw n then. Hob flameis leaving black soot on all utensils for the last 3months. Several requests were made technician comes and promises to deal with the problem but then no action is taken in spite of multiple service request's. I also spoke to the service centre in charge in ayanavaram chennai who promises to call back on 3 instances but never...

Kaff service people say that a steel spoon has been warmed up in the microwave n becz of tht its nt working. kaff ppl think that users are foolish and can put any blame on the customers for their bad products and earn money.
Please look into the matter and repair my microwave giving satisfying results.
My contact num is [protected].
We are from bhilwara...

I have logged a complaint of my hob on 12th may 2016, regarding its malfunctioning. This hob is under warranty (Purchased on 07/08/15). From then till now the problem has not been resolved completely. My complaint no. Is at0914. I have done all kind of follow-ups possible, through mails, calls, to service center, customer care, area manager.
After registering the complaint & following up for 10-12days, a technician turned up for the...

I have purchased several kaff products 8 months back, i will list it out first:
Island chimney,
Inbuilt oven
Inbuilt dishwasher
2 gas stoves
Bbq grill

I have a complaint with my gas stove and raised a complaint on june 12th. i rasied the second complaint 1 week back. till date, none of my complaint has been addressed.
I'm extremely dissatisfied with the level of service provided by...

: i purchased and installed a kitchen chimney from above agency model no base mx 60 on 23.07.2015. The chimney broke down on 07th april 2016 and i lodged a complaint with the agency on 08.04.2016, complaint number : at0033. I had been following with the agency for attending to the complaint as i ahd been facing problem with kitchen fumes daily. But neither the personnel nor the company staff called to enquire about the problem, finally in...

We purchased a KAFF gas stove 4 years back. There is a gas leakage from the stove. We got the tube tested and there is no leakage from the tube confirming leakage from the stove. We suspect leakage from one of the burners as we get a strong smell from one of the burners.

We tried to call the Toll free number given but there is no response. No one is answering at the Toll free number given....

Hi,
I am having a gas stove hub model no n 904 2 trg purchased in jan 2015. From last two month i am regularly following up with your customer care but not get any service support. Then i have discussed with mr dhawan & he promised me that the top glass will be arranged with in next 7 days (Means by 8th june). Now on 15th june he is not picking my call.
Then i have tried to discuss with mr rohit @ [protected]. But i surprised...

Right from the beginning I have been facing problems with 2 burners. It was replaced once, that too after rigorous follow up and it took almost 3 months for the company to arrange replacement. The new burners again started giving problem after 2 months use. Lodged complaint almost 45 days back. Even today they are not replaced. Latest assurance given is, it will be replaced in next one weeks time. Company's after sales service is very poor....

We bought a dishwasher, a chimney and a cooking range from authorised dealers of Kaff company from Bathinda. All other appliances except dishwasher are working fine. Problem is with soap dispenser of the washer and a few times their mechanic visited but was not able to resolve the issue. For last few months, they are not sending any mechanic even at all. Kindly instruct the company so that we keep believing in so called quality products as...

I received kaff chimney on 15-mar-16. I requested for installation at kaff customer care and the technician came on 8-april. When he opened the original box he found that the protective cover is of another model and needs to be replaced (Wrong item packed by kaff). He promised to replace the same in 3 to 4 days. I have since then called and emailed kaff customer care atleast 25 times and they always tell me someone will call or come to address...

I have purchased kitchen chimney (Model: canberra) from kaff appliances store in kondapur, hyderabad in october last year for my new house.
From 2nd day itself, the chimney was not opening and we lodged a complaint. Kaff technician (Mr vinay) attended to the complaint and in his attempt to open up the chimney, he broke the glass cover. He said the company will replace it and make the appliance good. We have subsequent recorded telephone...

I have purchased kaff base 60 model from sai associate, satellite ahmedabad, gujrat dated 10 nov 2015. Till date my chimney is like showcase piece of my modular type kitchen due to facing problem in motor i complaint many time in kaff customer care, main service center dealer of gujrat mr. Hitesh (Mob-[protected] & [protected]) is a very irregular and irresponsible person continuously i follow up with service center, dealer, gujarat head, mumbai...

Despite friends telling me not to purchase kaff for my new modular kitchen i was convinced by hardware solution gurgaon and purchased a oven model hpz s/s & chimney havana 90cm. Microwave kb 25t.

All three have serious issues and there sales team has accepted that they would inform the company and get the same resolved. Oven and microwave over heat and shut down on there own. The chimney switch / led lights dont work.
br...

I have purchased kaff chimney hood model ray 60 pdca from haridwar authorized dealer but when need after sales support the dealer washed its hand saying contact toolfree customer care no.When raised my service request on 26'th march(Docket no# kd0734) no one responded to the service request.I did 3-4 followups every time i was told it will be attended soon and finally after 30 days the service request was closed automatically saying the contact...