Kaff Appliances India — chimney filter is not replaced. it's been more than two months!!

zullu84

from Pune, Maharashtra

Address:

411057

I bought a kaff chimney in 2013. The filter was out of shape and i had to replace it. So i contacted the local kaff technician in 2018 feb. He said the part has to replaced and said he placed an order for the spare part.

It's mar 28th today. Till now, they didn't arrange for the spare part irrespective of multiple calls escalations.

Kaff after sales is so pathetic!!

I would never ever buy a kaff product again in my life!!

Compaint number : kf192049

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Kaff Appliances India customer support has been notified about the posted complaint.

Apr 30, 2018

Mukund Pandey's response I had purchased this product from Gurgaon
Malibu Arcade, First Floor, Malibu Towne, Sohna Road, Gurgaon, Haryana, India - 122101

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Comments

kaff appliances

from Gurgaon, Haryana

Dear Zullu84,

Thank you for writing to us. We have escalated this to our head office and will be following up with you shortly.
You can also stay connected with us and follow up on this at:

Link for Facebook Messenger: m.me/kaffindia

Regards,
Team KAFF

s agrawal 1234

from Udaipur, Rajasthan

I had purchased kaff cook top last year.
it is having problem with the burner. so i lodged a complaint. they claim complaint to be taken care of within 48hours.
however in my case there is undue delay and i am still waiting for serviceman to appear even after a month.

Mukund Pandey

from Delhi, Delhi

Your product suddenly broke his glass and some flame was coming out but no one is taking care