Kaff Appliances India — More than 5 months delay in complaint resolution from KAFF

Address:560068

I have purchased a HOB and CHIMNEY from KAFF in Bangalore. However, within 15 days o[censored]sing the hob, I started seeing cracks in the paint on the burner stands and discoloration. Also, while installation, the engineer damaged the touch control panel of the chimney. I have logged multiple complaints and have called up KAFF multiple times in the last 5 months and have been told that the issue has been escalated. But senior management has absolutely no respect for the customers and there has been repeated issues from Customer care side (delay in delivery of parts, wrong parts delivered, service engineer not visiting the site, etc.)

I am extremely disappointed with KAFF service and would request the company to take some action.
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Kaff Appliances India customer support has been notified about the posted complaint.
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We are extremely sorry for the inconvenience. Could you please share your contact details & complain id with us? We shall resolve this on priority.
Team,

My contact details are given below:

sushant.[protected]@gmail.com
[protected].
The complaint numbers are given below:

SU2725
SU2726
SU2727

However, these are the latest complaint numbers, but I've been following up with Kaff more a much longer time.

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    Malibu Arcade, First Floor, Malibu Towne, Sohna Road, Gurgaon, Haryana, India - 122101
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