Kalyan Jewellers Complaints & Reviews

My name is Ramya. My in-laws purchased a bangle worth 32, 000 from Kalyan Jewellers Navi Mumbai on 16/06/2014. Since this bangle was a gift I got to use this only on 25/06/2014. On the same day we could see that the bangle was bent completely while trying to wear it. The next day we approched Kalyan Jewellers in Bangalore and reported the same. We spoke to the manager there and he was of no help. All he could say is that he can do nothing about this. He was not even ready to repair the bangle nor replace it. We also told him that we shall bare the making charges and replace us the gold with another product. This is the first product that we purchsed from Kalyan and it was a complete nightmare. Till today im not using that bangle jus bcoz of the damage nor i could replace it. The salesmen there complained taht the bangle is of light weight and that caused it to bend. In that case this should have been informed at the time of purchase rather than informing this after the damage. Kalyan should have taken full reponsibility about the ornaments that they sell, but in my case all they were trying to do is get rid o[censored]s from the shop at that moment. This is a very poor customer management. I will hereby attach the scan of the bill and photo of the bangle. A quick response from you si much appreciated. Email: [protected]@gmail.com Phone: [protected]

Respected Sir, Greetings. On[protected] th evening, we went to kalyan jewelers- tirunelveli, to purchase 2 gold chains. But we could able to choose one chain in 32grms. We requested the shop people that we have 2 girl babies, so that the same design we need another one more gold chain. The shop people replied that now we don’t have the same design in stock, if you like to order within 20 days we can give to you. So we specially requested them, the design should not be changed. They also conformed us, exactly we will give you a another chain like the purchased one. They took the photo and Xerox of the chain. We paid 80% of the chain cost as advance. Now, yesterday[protected], my parent went the shop to collect the ordered chain. They saw the design is not like the old chain. They don’t have interest to purchase the ordered chain, because of the change of design, however there is no way, so they purchased. They are extremely uncomforting in this purchase. My parent are regular and sincere customers to kalyan jewelers. They couldn’t get right reply from the shop people also. And they unable to send you, the old and new chain Xerox, because they don’t have the internet facilities and aged people also. I am also staying in north india for my works. I am requesting you to take needful action and give the same design chain, which we purchased from you. I expecting your favorable reply. Thank you. My parent cell no:- [protected] (Mrs.Sarojini leele bai) My cell no:- [protected] (P.Jeba durai) My mail id:- [protected]@gmil.com Yours sincerely, P.JEBADURAI, 1-11-14.

Hi Sales Executive of kalyan jewellers asked me to start monthly saving scheme I told him I travel lot so can I deposit later he said yes before maturity you can deposit anytime and now when m doing the same supervisor says its possible only in special customers case so That's how you treat your normal customers ?? And no where it is written that you have to pay monthly only neither I have got any reminders anytime my account no is 56002719 kindly help to get the benefit of my policy else refund my money. Its at vashi store navi mumbai behaviour of supervisor Mr. Rajesh over the phone was not acceptable at all right training is reqrequired.

From Umesh Meena, Customer cell NO.[protected] R/Sir, Yesterday on 27.10.14 at around 12.00 my wife Manju Meena went to your show room located at Kalawad Roda, Rajkot to get repaired her one bangle which she purchased around two years back with the same show room.When she gave her bengale to one of the staff member and requested to get the same repaired. Instead of asking about bill of the same bengle the staff members started behaving in interrogating manner with her after taking bengle in their pussassion.The staff neither asked for bill to her nor done weighment of bengal.The staff also behaved suspectedly with her. After long long hot discussion they manage to repair the bengle and return to her after weighment of the bengle. They have simply note down the weight of bengle after repair, on simple chit and submitted to my wife without sign and stamp on the chit.When she insisted for signature and stamp on the weighment chit, they refused to do the same even manager refused for doing same. Sir, here i complain for gross misbehaviour of your staff members with a lady customer which is highly concern with your reputed firm too. Second query is that is it rule of your firm to give unsigned chit of weighment of the costly gold articles to the customers as stated by your show room staff as well as manager ? Kindly take inquire the same and submit the compliance if possible. In a day or two i will go to your show room with bill of bengles. Regards Umesh Meena H/O ledy customer [protected]@yahoo.co., mv

Today we purchased jwellery worth Rs. 1 lakh+ at your Trichy store, but the service we got by your salesperson was very arrogant and unprofessional. I being a regular customer at your stores and have purchased from your stores in different cities as well, but after today's experience i dont think so i can think of going to Kalyan again. Salesmen like this are enough to spoil your brand name and i felt so bad for my parents whom i took to Kalyan jwellers for the first time and they had to face such disgusting attitude of your salesman. All we asked him was scope for further discount, to which he responded very rudely and instead asked us to look for cheaper options or leave. It was so shocking to see such unacceptable customer service at your shop. And there was no in charge of the store available there to whom we could have complained. When we started walking out without purchasing only then some other salesmen came and asked us to not to leave. But this is not at all an acceptable behaviour of your sales person and because of whom now I will think twice before going to your any store again. I hope this complain reaches you and is read and you pass on the message to your Trichy store in charge that what happened today never repeats with any customer.

hai iam srinivas rao.ch from nellore actually my sister buy a daimond year rings in 2013.and the next day we change that rings we buy a bangles.and refund moneyis having to me 4010rs.we gived to me refund slip actually that slip is missing we went to ur show room in nellore i explained the issue to ur staff they said sir nothing to worry pls tell the date i told my bill no 6027, name b.sailaja, date[protected], in that bill mentioned the refund amount also rs4010.00. i refered and call to you after 2 days we buy some item in kalyan jew iasked ur superwiser mr.jagadish garu my problem what happend.they told some we have no software for last year iwiill asked the head office and called to u no phones for me.and after 5 days we went to ur show room and also asked mr jagadish garu they says i allready mailed no reply for head office. note.this is not good thing i gave all the details but no response for ur side jagadish sir is telling very bad response.first give good response to customers. srinivas roa.ch, nellore, [protected]

I have bought one black beads mangalsutra in kalyan jewellers, panjagutta, hyderabad on 15 th august and went to karimnagar and i weared it daily after one week my friend noticed that gold ball in it is damaged an it is broken and i don't know where it fell. i took the chain and went to kalyan jewellers after one month as i have no leaves.their response is worst and in case we exchange they told that they will give money excluding making charges which they took 22% at the time i bought and if we want to get it repaired they will have to send it to mumbai and it will take minimum 15 days.I dont have leaves to go again after 15 days to hyderabad

Me and two of my friends Padma Gurkha and Nilam Thapa started a scheme in June 2014 at the Vashi Branch in Navi Mumbai, for paying money at the Kalyan jewellery store for 10 months and getting the same amount for the 11th month towards making a purchase equivalent or more that the amount . At the time of starting the scheme we were informed that should we discontinue the scheme we would be refunded money but without the interest. In the 3rd Month, on 8th August 2014, when we (Myself and Padma Gurka) went to make the payment for the month, we were informed by one of the staff members that the RBI rules have changed hence the scheme has been discontinued. But they informed us about another scheme which involved making the payment for the stipulated time and interest received in the last month would be adjusted against the making charges. Also we were explained that we would needed to select the design to be purchased at the end of the scheme. Hence we would need to come back at another time when we have ample time to go through the designs they have on offer. We consulted few friends and myself decided to discontinue the scheme, but Padma decided to continue with the same. But before we could go to the store, we decided to pay a visit to the Joyallukas jewellery store, which is next door to the Kalyan jewellers store in Vashi. We were informed by Joyallukas store that the RBI rule has changed for the 24 month and 15 months scheme and made to 11 months now. And that we could start the scheme at their store if we wished to. Me along with Padma went to Kalyan Jewellers on 21st August to discontinue the scheme as we felt that we were given wrong information and felt cheated. However we were informed that there was some problem, which has been resolved, and that we can continue with the original scheme. I informed the help desk that I would like to discontinue the scheme as I was given wrong information, and would like the money refunded, to which they said that there has been some misunderstanding and if we were given information about the scheme, where is the paperwork for the same as they would not accept anything without the paper work. The person who Informed us about the scheme was present in the store and was asked to come and verify, but he denied in front of the Manager and said that he had not mentioned about the old scheme being discontinued and had only informed us about the new scheme being more profitable. Whereas he had not given us a choice when we went there first time. The Manager then said that there was some language/ communication problem with the employee, which I think is a complete lie as well. We discontinued the scheme and bought jewellery, but the attitude of the Staff at the Vashi Branch brought us lot of stress, which was not necessary. The customer service at the Vashi Branch is pathetic as they do not even have courtesy to listen to the customer complaint, rather just try and prove that the customer is wrong and is lying. We even mentioned that we were planning to get some more friends to join the same scheme, but they said that they already have about 15000 customers and didn’t really care about new customers. I have decided never to buy or advise any of my friends and Family to buy anything from the Kalyan Jewellers store.

I am started to pay Rs. 500/month in the account of 24039103 for 4 months. and 5th Month when my wife will go and pay, your people at arcot as misguide my wife and starts new account 24000570. Why they will not intimated who is started. They will confuse the ladies and change the plan. And the old scheme amount is not updated in my sms. What is happen, why i can't go to consumer court. kindly confirm. I am waiting for your reply as early as possible. S.Nandakrishnan [protected]

Dear Sir My Self Shalender Sharma A/C No 61014665 We Are Not Satisfied Ur Serivces In Service Center i am not Satisfied For Ur Gold Scheme.Mr.Rajesh Jangla not clear all function in ur scheme. Regards Shalender Sharma M.[protected] Pls call us as soon as possible

I am writing this letter to inform you that we have received less than satisfactory service from your company. Although we have tried to rectify the problem with your company but still nothing has been done. Kindly resolve these problems List the problems:- 1. All Pattikonda field staff (My Kalyan) are not come monthly Renewal collection properly & he tells Irresponsible answer to customer. 2. Please send Better Manager & Field staff to pattikonda branch. That we have encountered as a result of an engagement with your company, at the earliest possible. I would also like to forewarn you that we intend to receive a quality service for our money or we would like to have our money back. We hope that this is a main problem and are keen to work with your company in future as well. Note:- if any more details wanted call me on [protected], Name: C.Munna, Passbook No: 43015947.

I have become a member of the Gold Saving Scheme from Kalyan Jwellers, Round North, Thrissur, during my pilgrimage trip to Sabarimala during February, 2014. A/c.No.11099662. After reaching Nagpur, our place of stay I had sent three post dated cheques to them towards premium for March, April and May'14. Inspite of my repeated requests over phone and also in writing, they are not giving any confirmation about the receipt of the payment either by post or on my E-Mail ID already given to them at the time of joining the scheme. This very much defeats the transparency in their dealing.

My self Rathan Bearing debit card no [protected] purchased gold worth of 9445 DHS swiped debt card but bill showing Transaction incomplete but amount has been debited from my account Kindly Suggest how retain money to my account when approached bank people they replied its gold merchant mistake and Merchant says its bank mistake... I am travelling to home country 18 August 14 so need amount ASAP. Hope you people can understand the My situation Gold Merchant details :Kalyan jewellers Al Fahidi street Bur Dubai Thanks and Regards

Staff working in ahmedabad branch r misguiding and making fool to customers like us. We talk to manager and staff give different stories on our scheme what money we pay every month to them santhos kumar staff id 3892. Some manager. They don't care what staff told us than same they don't and who told what of their staff. Really pissed off with this people won't go for any more scheme like this any more as they cheat us every time I will tell my friends and family don't to Kalyan to buy staff or get into there any scheme specially in ahmedabad branch. If anymore details wanted call me on [protected] name Arvind

I have purchased Bangles of 40000Rs from Kalyan Jewelers Pune Karve road branch before 4 months. After purchasing the item cashier was not able to produce the bill receipt because of the Item has not registered in their system. He told me that they will deliver the bill receipt to my home address within 4 days. Now it’s 4 month passed but still not receive receipt. Everytime when I call them they promise to deliver in 2 days. I don’t understand that they are selling Item without registering in the system. .It is a cheating trick just to avoid giving the original bills. I want they should give the bill within 5 days or take their item back and give me my original value of item.

My name is raja ravivarma from tamil nadu. I did worked in my kalyan at 2010.And after 8, months resigned job.But i am not get bf amount and doposit cash. Many time, i ask complaint to karur journal manager and karur job manager.But no response to me.

I have started gold saving scheme in month of january, with monthly installment of rs.1000. Now when I go to pay next installment, they said scheme has been changed. You have to book advance ornaments of same value. After completion of scheme, you will be charged at price which is at that time plus you have give mould cost. You havr to bare extra charges. In short they are cheating us by saying scheme has been changed. They are also refusing to surrender and repay of my money.

i have purchased a neckless worth 91043 on 24-3-14 for son marraige. neckless while puttig get automatcally broken, stones also fallen. the same was shown to belgaum branch, they have taken neckless and that same wiill be delivered within 15 days fully repaired. but even after 18 to 20 days i have not received any communication. purchase receipt 36531 dtd[protected]. my mobile no.[protected]. i have also brougt this to the notice of customer care over phone .

Wastages charges are being collected more than 20% of gold at Kalyan Jewellers Vijayawada which is illegal as per Legal Metrology rules. Be cautious before purchasing with them and demand bifurcated bill so as to challege legally. Around 20 customers are ready at vijayawada and arranging for a suit with their bill ready.

Dear all my name is suresh i went to purchase gold jewel in kalyan Bangalore . they charged 23% wastage charges for 80 grms after discount. i trusted that kalyan is genuine gold quality is fine. design are fine. i really don't understand per gram 23% is 230 ml that means for 10 gram 2.300 gms wastage. per 100 grms 23 grms wastage which is 23*2669=61387 rs is it true. i don't understand how they make this gold. Making that must...