Kalyan Jewellers Complaints & Reviews

We were not initially aware about kalyan chit cheatings. We opened chit in kalyan last year 11 months scheme as 1 month premium bonus. As 11 months got completed we went to close chit and puchase jewel. But they told there no such scheme last year which is a complete lie and only 8% discount for chit holders. Which discount is given by other jewellers for normal purchase. Also when we mentioned the name of kalyan representative who told us abt 1 month bonus and asked for him to come and explain to us why he told us a year ago. They told he was transferred. Also the making charge is too high that 8% discount is not at all good as the making charge is still high after discount. One month bonus would have been a benefit which was denied. Moreover the collections in pune hadapsar is very bad. I saw the same jewels a year ago. No change in collection. At last we got cheated that is it.

I have had a 3 years old relationship with Kalyan Jewellers(in Delhi). However, circumstances warranted me to come to Bhubaneshwar. The Kalyan Jewellers Branch in Bhubaneshwar is the worst Kalyan Jewellers branch I have been to.They work like a mafia here and hound customers who ask for discounts...totally horrid customer handling and customer service at Kalyan Jewellers Branch in Bhubaneshwar(Odisha)

I bought ring for my daughter in may from kalyan jewellers Jaipur soon after it was opened. That time they told me about a scheme of paying installment for 6 months and then I can buy at dhanteras with 45 percent discount on making charges but today when I went to buy gold item they are just giving me 2000 benefit and denying about any such communication.

I am the monthly member of kalyan jewellers and paid all the monthly emi through cheque on time. while purchasing the item. i have been informed that last cheque is not passed. whereas as per my bank record this has been debited on 5th of sep'16. this has put us very odd position in front of many customer and also in front of my family. also not delivering the chosen item. its very humiliating.

I have purchased around 1 lakh 20 thousand rupees and i was issued a gold card which can be used as a discount/cashback for the next purchase.
In gold card the amount is 1200rs. And when i wanted to purchase the gold with this card in kukatpally hyderabad branch, they rejected it to accept this gold card, as they claimed that, points/cash expired just 1 month back.

I asked them, did you inform me that this points/discount 1% would be expired after few months/days???
Is it written on gold card issued to me??? (No where i can see that clause)
Did you written/stated somewhere on the bill??? (No where they have stated)
Did you informed me via mobile number that your points/cash going to be expired within so and so months/days??? (Didnt receive any message)

Then why are you not accepting my gold card points???

Literally they are cheating the people/customers...
Kindly do the needful asap.

People like us get lured by the big names and investment schemes. Please beware of what these cheats tell you and what actually you get at the end of 11 months.

This is what happened, I have paid monthly scheme @ Rs.5000 for 11 months in Gurgaon branch from November 2015 and we were informed that we can select a chain (22.04 gm) on maturity at the rate applicable in starting of the scheme i.e. Nov. 2015 and 4% making charges but when we came to know the actual fraud at the time maturity only as when we selected the item, they calculated as per the current market rate and making charges also varies.

Please not get into this scheme. Beware of KALYAN Jewellers. These guys are fraudsters. They will dupe you of your hard earned money.

I have tried 10 times to pay online monthly installment for my purchase advance scheme through link forwarded by you as well as through the official website. But no use.. Payment window not opening..
I have subscribed to the above said scheme from Adoor branch of Kalyan jewellers with assurance of paying through online. They have also sent the link to my mobile. The link always gets stuck just before the payment gateway.
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Dear Team,

We purchaced the gold ring by intallments with 11 EMIs that was completed on July'2016 but product we not yet received by them. Whenever we visits there and ask about are gold ring they says ring not maked by them.

Please help us
Thanks & Regards
Geeta Devi
[protected]
New Delhi

We went to kalyan jewellers show room in panjagutta, hyderabad. The designs were good however we had the below complaints

1. Slow billing: it took close to 2 hours to bill the product that we bought. I wish, the customer service was faster.
2. Untidy bathroom: since the cs was slow we were stuck in the showroom for lot more time than intended. This made us use the rest rooms which were extremely not useable. With such abig showroom, the least one can expect is clean bathrooms.
3. We were told one price and then the price was modified saying these are not uncut diamonds but rosecut. I didn't care which cut they were as long as the price was not modified. Cs team needs to be more proactive and careful in mentioning the rates to the customers.

Appreciate you looking into the concerns of the customer.

It was worst experience with kalyan jewellers chrompet chennai showroom.. They r trying to cheat the customer is in everyway.. I went on to exchange old gold with new gold.. The quality of the jewell's r very poor.. Plz do not buy in that jewellery jus bcoz of ads.. They broke my trust completely.. Kalyan na nambikkai... They don't deserve this tag line

I have purchased diamond ring in July 2015, which contains 3 small diamonds on top. I lost 2 diamonds, one on Sep 2015 and second one on May 2016 in span of one year. We used only occasionally . While purchasing they took more than Rs. 500 for mounting for each diamond.
Its very disheartening for me coz I gave my 1st gift to my better half.
Itz very shame to me for giving gift as this diamond ring to my wife by choosing Kalyan jewellery diamond ring.

Itz very poor product .

Worst quality ring that i have ever came across... Brought that ring in first week of june and one of the diamond fell in the same week as the fitting was good.. Took that ring to the store and they agreed that it was there mistake and i gave it for repair... They kept that ring for more than 1 and 1/2 month... And when got it back it was the same issue with other diamonds in the ring ... They might fall at anytime... Show it to them ... They agreed to their mistakes but they are not ready to help me so asked they to return my money as i am returning my ring they said they will but as per their calculations i am at a huge loss... All the calculations were fraud ... Even then i said get this over and dont want to step in this shop ever in my life .. Till now i haven't got my money... Gone through soo much harassment... Feeling soo bad that i went to this shop and wasted soo much money..

Hey my name is shilpa I'm regular customer of kalyan I have brought 3 products here and making charges were 15-17 percent and I have made a investment of 7000 each month...

Today I had come to buy the mudhar collection which I had bought even previously for 15% told the same to executive about it and he sits there underestimating me... So asked for manager who I think he was another executive speaking the same again asked for manager and person came was named naveen who says I can reduce only 2percent if you don't want you can leave in rude manager... I even want to withdraw the investment of 7000 which is for every month he says directly get the bond and I'd proof so I'm not happy with the service provided I want to know if I can transfer the investment to Malabar jewellery... If no I want to withdraw the investments please

It's been a week since i was getting messages regarding 0% making charges offer by the company on 19 of june 2016. I live in panchkula and it's far away from mohali. So i called up on a no.[protected]Given in there website) and enquired about the offer. The person who received the call was firstly reluctant to give any details about the offer and later on he transferred the call to another person. That person assured me that the 0% making charges offer is available on the item [saharas] which i was supposed to buy.
I repeatedly asked him about the offer has i had to travel for about an hour by cab but that person assured me of providing me the 0% making charge offer.
When i reached the store there was hardly anyone to attend me and after requesting a lot a salesman came with 2-3 pairs of saharas and told me that there is no offer on them.
I told them about my telephonic conversation and he said they don't know that who had attended my call. To my surprise he asked me to call upon that number again and recognize the voice of the person. I asked them to call their manager but they said he is busy.
This unprofessional behavior of them wasted my cab money and my time. I was really disappointed.

I have purchased ornaments on May 1, 2016 from Kalyan Jewellers, Palakkad. The purchase was done in a considerable bulk quantity as it was a part of marriage purchase. Two of the bangles I bought is having very poor quality that it was damaged with a single use. Enamel was washed off and the golden flakes (part of the designs on the bangle) was detached away just like a local fancy material. It would be better to have a satisfactory refunding or replacement as soon as possible. I have complained about this to the customer care of the same firm but there was no response even after 2 days.

This concern is cheating the public in so many ways.when ever u go for exchanging your old gold they test it in the machine which shows less purity.Ex.i had taken my bangales for exchange with mangalore branch of Kalyan jewellers where it was showing 19 carat where as the same gold was showing 21 carat in the othere renowned jeweller there by reducing the rate of my bangales rate by about Rs.10000/.they manupulate the machine reading also.besids this they offer loyality points instead of discount which u can adjust next time.but when u approch next time to encash it they give some vague reason and further i[censored] insist they say your points are expired and ur not eligible for the points . customers care service is only eyewash and the staffs handing the same ate even more rude than the staff on the counter

People like us get lured by the big names and investment schemes. However, beware of what these cheats tell you and what actually you get.

This is what happened,

We had invested in this 11 month gold purchase scheme wherein we are supposed to select a necklace and at the end of 12 months, which is the maturity period you get some discount on the making charges. Now, were you made aware that you need to reconfirm the necklace after 8 months of the start of this scheme. And well, they don't care to call and remind you of this reconfirmation period, but they do care to remind you about the missing monthly payment. So, finally at maturity when you are all set to realise your investmentvyou have to go through a horrid experience. When you reach there you are greeted with the most unprofessional guys, who really don't give a damn about you. Next, they tell you since you did not come and reconfirm at the end of 8 months, which is clearly mentioned in the terms and conditions of the agreement you are not eligible for the discount, which was mentioned at the start. So, if you actually want the discount, you have to order the same necklace and wait for another 30 days for the order to be delivered. Now, you decide to go for some other necklace and I don't know how they calculate the discount which is being offered to you and the customer service executive keeps talking about your eligibility for the same discount on purchase of any other item on display. Again, there is a lot of calculation that is involved and finally they give you some discount and you accept it and go for billing. Here, at the billing counter you are told that there was some miscalculation and we missed adding 1 hm to the grand total and you have the pay for the same. That too is agreed upon. So, finally you go to the collection counter where this guy writes 55.88gm and at the time of weighing the actual weight is 55.86gm. On confronting this guy says there is some air around and it might make a difference in the weight. However, on persisting this guy gives you 60 rupees for the difference in the weight but does not change the weight in the final bill.

Please do not get into this scheme. Beware of KALYAN Jewellers. These guys are fraudsters. They will dupe you of your hard earned money. Check the weight of every item that you purchase from them.

The worst ornaments, worst experience and worst quality. I have purchased a screw type bracelet from kalyan jewellers, kukatpally, hyderabad branch. The screw of the first bracelet was very loose and kept falling off my hand. I feared i would lose it sometime considering that i had spent 42k on it. When i went to them for repair for the second time, the man standing at the entrance did something to tighten it up. But it never worked. I again went for the third time, he agreed to exchange it with another screw type bracelet. This bracelet looked and fitted alright when i was in the store but 2 days after i purchased it, the same started to fall off again. The screw fitting of the bracelets is very bad in this store. I'll never purchase anything again from kalyan jewellers.

We went to buy some gold thing today.. A guy named shivraj bhaskar suryavansi employer code - 24081 was attending us. We asked to see brestleate he just said this is only we have in normal. We didn't say heavy or low range. Than we asked to show us chain. He had attitude check by yourself in display than i will show you. How is possible to see design from so far. Than we said you have no good option not even like small shop he said ok but from there.

Is that your policy for your employers not to give proper attention to customer who has low budget or who wants to buy 20 30 grams.

Your entire staff than had support to him only that he is rite we were wrong.

Ridiculous experience this was and shall never look back to your showroom. I will float this experience in social media and my entire circle as well.

Your sale staff has attitude like they own kalyan jewellers.

He has no apology for his misbehaviour too.

When i took picture of his id card manager said let him take he can't do anything he was so confident that complaint department will do nothing to him or staff.

Regards,
Harun kazi
+91-[protected]
Vadodara-gujarat

In this kalyan Jew I'm paying some amt for saving to buy a gold coin abt 11months as i selected ring after 8 months now I'm finished tht 11months now I'm asking gold ring they a refusing to give ring n saying to pay extra money for tht same ring. For tht me questioned them for tht they r replying tht it was wrong ring which we selected..we r having tht receipt also which we selected bt they r refusing to give the ring which we selected. And...