Kalyan Jewellers Complaints & Reviews

Hi, I did online shopping yesterday date December 2nd, 2019 from https://www.candere.com/, for the gold necklace - NIDHRA TUSHI KYRA GOLD NECKLACE, Style No: KCGN076 in Yellow Gold 22K 3.8 Grams, Order number 386464, At the time of purchase, their website shows the price of Rs. 17, 039.00 including insurance amount. I paid the same and completed the purchase, the same amount got deducted from my account and I got a confirmation email as well about my purchase citing product name, image and amount paid from candere.

The next day i.e, today December 3rd, 2019, I got a call from Kalyan jewelers with number +[protected], and the lady started talking about my order and informed me that due to technical glitch they are not able to find the product details and there is variation in price. They asked me to pay more to get my order delivered, they were not ready to take responsibility of the technical glitch which happened from their side, at the end, I told over call please cancel the order and initiate the refund.

I waited for a couple of hours but did not get an email for a refund, at the end, I logged in to candere site and chatted with customer care. I did chat with Hetal, Mansi, Neha. They kept on changing the operator over the chat window. I asked them what is an issue with my order, initially they said you have paid amount and there is nothing else to pay. Then I enquire about the call which I got to pay more, the lady Hetal changed the operator and assigned to Mansi. I asked her the same question to her, and she told payment was not captured because of technical glitch and asked me to share the proof of payment. When I did the share the proof (bank email for amount debit and a confirmation email from candere), by this time Manci changed the operator and handed chat to Neha. After giving all the proofs of my purchase, they informed me that because of some technical glitch from their side they could not capture the order details, and If I pay more they will proceed with the order. By this time their website shows the price of the product is Rs. 18, 932.

When I told them being an online user I can not edit the price money before paying and since this fault happened from their side they should bear the responsibility and continue with the order. But they are forcing me to either cancel the order or pay extra to get the product.

Kindly help me in this issue. There are other questions that arise from this incident, maybe tomorrow they might say again price has changed today and give us extra money, this is a fraud.

Im regular customer and i also have gold scheme of 5000pm last month i have ordered mangalasutra for my marriage and they said by13th nov 19 they will give.. But still no communication. I called the outlet they are not sure when it will reach some say it may take more than week and some says by 20 or 21st i will reach. If i dont get on my marriage before date then what is the use..in bill also mentioned due date 13.11.19. I need quick solution

I have went to kalyan jewellers in erode to buy a baby stud for my little girl. i chosen a design and i asked can i have a trial for my baby a particular stud. they said they it is not possible you can just see that and you can buy. if you do a trial then compulsory you have to buy if that fits or not. my question is how is it possible to buy a baby stud without have a trial.very bad .. treating customers who are buying for lakhs and crores. for small gold purchase they are treating very bad.very bad service. i have went to malabar gold n diamonds, they have treated us in very good way . such a wonderful customer service. i suggest people not to go to kalyan jewellers in erode district

Hello i am from usa. Citizen of india. Lives in karnataka dharwad city. Last week we went for shopping to hubli station road branch with family. And the branch manager is very useless and #. He dont know how to behave with womans. Shameless #. Kick that # from kalyan. Else i will file complaint against kalyan because of hes bad behaviour.

I'm very dissatisfied with the kalyan jewelers service.. They break customer dreams by making false promises to customer.in ambawadi branch in ahmedabad staff is give us wrong information about gold price by installment.. I have pay 6 installments but today this team change his word and this is the wrong..
And they spoiled my special diwali plans and it is very hurt for me.. So kindly help us.. Because this festival is very important for me, so do something for us, because customer emotional is also important..

Today i had vsited kalyan jewellers mangalore branch for to give order for engagement ring. I had showed a pattern and requested to do that types one for that they informed they can't to do on that patter which is an normal palin ring with the name only then also they said they can't so i requested their pattern and selected one, for that also they are saying it will take one month.. Local jewellery worker can also give it within one week but they need one month.. I requested to give on 26th of oct but they said its impossible!!! Iam having your scheme for that only i had gone to kalyan.. Worst expierience...

I have enrolled for the one scheme for 11 emis at kalyan jewellers with 65% bonus scheme, and when i gone to store to purchase the gold, there wasn't any collection at all and also no staff were interested to serve us to show something varieties. No service at all.

I decided to purchase gold coin instead of any ready made item, and they told me that you can not avail the 65% bonus scheme if you purchase the gold coin. Also they applied 500 rs dine charge and 3% gst on top of the gold price. When i applied for this scheme, sales mane bhargav makwana told me that you can purchase the gold coin in the same scheme whenever you need it.

Basically i didn't get anything after investing 11 emis in this scheme. I advise to everyone do not waste your time as well as money in this type of [censored] scheme. We should keep this in our bank, and bank should give more interest than this type of scheme.

Basically, they take the money from the customers and than utilize our money for their business.

I request government to inform this type of store ti close this type of [censored] scheme where customer should not get any benefits.

I also request big stars to promote this type of business across the country. If you promote this type of ghatiya store, you are getting down your value as well as respect.

Thanks

I have emailed the same issue to customercare 10days back and resolution received.

We bought this gold long chain with pearls dec 2018 from dubai. Bill attached.

The chain was bought in bur dubai showroom. The pearl are not real, they are plastic beads with pearl color coating. The coating has worn out after 6 months of daily use.

Looking forward for resolution.

Thanks
Namratha

Dear team,

Request you to look into the case as i have opted for a kalyan dhanvarsha & priority combo scheme from kalyan jewellers, nakodar. I have paid two installments but i don't want to continue with the policy now. I visited the showroom which is in nakodar but they are not refunding the same.

My customer id is - [protected] & account id - [protected]. My name is jagmohan.

Today I have closed my Akshaya Priority scheme vide bill no BHUGNSC04653of 16 Jun 2019. As per bill balance of RS 1178.61 (say 1180/) iis required to be paid, but your sales executive advised to make payment of RS 2180/-. Without informing me he charged Rs 1000/- as insurance premium. I couldn't give proper attention towards the bill because of trust on Kalyan Jeweller's. Though it is a good gesture, but prior permission and proper information must have given to the customer as taking an insurance plan is sole discretion of the insurer It will be a good thing if the customers should not be in the dark. Future attention may be given at your end, Thanking you

Dear sir,

Regarding to the above, the aksyaya prioiarity id no, [protected] scheme (Registred no:[protected]) i have taken and up to 5 installment paid, but now only 1 installment is balance to make payment, but which is not accepting by your web site online payment.

Next step what we have to do kindly suggest and do the needful.

Regards,

Manappa madar
[protected] /[protected]

How am i supposed to pay for my installment scheme?? Until feb, i was able to pay via kalyan payments url. Now its not working from march. I am fed up of searching for payment site. If i call customer care, i never got connected to it. Its a real torture for customers. Invest little money in enabling services for customers rather than paying crores and crores for celebrity advertisements.

I am not a new customer. I have been purchasing something or the other every year from the past 10 years from kalyan and its so shameful that they don't even respond.

I am a old customer of kalyan jwellers camac street, kolkata. Regret to say that yesterday when i visited the kalyan, no proper response has been given. No tea coffee even limited number of drinking water is available at the store. You keep on spending so billions on rupees for decor and prompting your brand but if the customer is not happy then everything is loss. I spoke to the floor manager also but he showed his disability to help us. He said the coffee tea machine is out of order. Very disappointed with his answer. Also there are parking charges for the customer inside, i don't understand why i need to pay for parking or stamp on my parking token before getting out from the kalyan. Solve these issues which pinches customers. Leaving so many other options we have choosen kalyan and request you to let our relationship to rise.
In anticipation of corrective action.
A customer
Goutam

Hello
I have taken diamond set for 1.42l just 2 moths back from marathalli brance bangalore. They clearly told, if you want to sell, we will take for 10% less value but now i want to return or sell, now they telling 102000. Made me surprise. The sales person not responding to me. No issue i never recomand any of my friends and relative to "dnot know the value of the customer".
Do bussiness but not telling lies to customer. Even i am applied for membership 10k for month
Chabdramohan raman
[protected]
Bangalore

I'm complaining about the poor service in delivering the ordered jewellery items. It was my wedding jewellery which i ordered and recieved with different sizes and few sets are even missing. My wedding is in coming week and now they are saying like its not possible to make those designs. It was their fault & no actions, worst part is i have ordered all my wedding jewellery from kalyan.

I am deeply regret to say this to you guys that i have lost complete hope and trust on your services. As there are so many option in current market i trusted your so called genuine customer services but today i have seen your employees that who are well trained manipulation of the figures and rules of the organisation. While purchasing the scheme they mentioned that there no issue even if you forgot to pay for the month so that you can pay on combinly in next month. But at the end of the show they mentioned due to irregularities in you payments we are not able to provide the scheme befits completely. This is how you people think an organisation run on trust and transparency. Anyway thanks once again for your fraud schemes it is a big lesson for me to never trust upon such type schemes and kalyan jewellery marchentice.

I have purchased a gold bangle under emi scheme which total cost was 35000. I have completed all my installments at the time of despatch mr vishal calls from your support saying that the metal weight has increased and i have to pay 9800 more which is completely unacceptable and im not ready to pay that amount. I want the bangle at the amount promised to me earlier. My name shazia subhan my contact number is [protected] my order id is 135616. Please despatvh my product asap else i have to complain in consumer forum.

I decided to purchase a gift voucher form kalyan jewellers website (https://www.kalyanjewellers.net/purchase-gift-voucher.php) on february 27, 2019. After filling up the requisite forms, i was directed towards payments site, and i paid rs. 5000/- (Inr five thousand rupees only) to kalyan jewellers via sbi internet banking. The amount of rs. 5000/ got deducted from my account instantly, and it got credited to kalyan jewellers account. I have my bank statement as proof. However, no option of printing the gift voucher came to me.
I contacted the customer care phone number, and they said they only deal with 'offline purchase', whereas i purchased online. So they provided an email, and told me to send a detailed report on that email. I did so, and also attached the banking transaction record as proof.

I request them to kindly refund the amount of rs. 5000/- to my bank account from where the original transaction was made.
Till date i got no response from the company. It saddens me that a company of such name would resort to this kind of dirty business.

I request advice on how i could get refund from them.

Avik roy

I have purchased gold mangal sutra from kalyan jewellers which is faulty design, due to faulty design mangalsutra turn round on neck and looks ugly. When I go to showroom at baroda salesman replied we can not do anything in this. I think I have wasted my money and values in time.very poor response received from manager and salesman that we can not do anything in this case you have to manage by own with design only.

I think this is very crucial matter of not attaining customer complaint at showroom.

I have register the complaint in their complaint book but till date no response received from them. This shows poor approach.

Dear sir,

I made a payment of rs. 3000/- online on 12.02.2019 due to inter-net problem i could not get my receipt on line. The error appeared the payments failure. But the amount is deducted from my a/c of sbi bank.
You are requested to look into for my payments of rs. 3000/- and send me the receipt on my mail address.

[protected]@gmail.com
No-[protected], [protected]