Kanti — amount cut but not paid

Address: 380004

Website: paytm

I paid my landline telephone bill bsnl on 24 january 2018 amount 1125 rs by paytm wallet amount cut from my account and it show in passbook but not paid yet it company message for due amount transaction id is #[protected] for bsnl account no [protected] is that so what to do so refund the amount how much time it reflect in my account please write in my mail account [protected]@yahoo.com