Kaunsa.com / Mify Solutions Complaints & Reviews

Refer item code no CLO/ MEN/ LAN/ 2189. The above T-shirt size XXL, booked online on[protected] is not yet received ; Payment made through Visa credit card. Amount Rs. 349/- Take necessary action to send the item immediately. B.SIVAKUMAR BHAKTA CELL: [protected] MAIL: [protected]@yahoo.com

i have not received my product on time, and i don't want this product know, and i have make the payment from indusind bank credit card no.[protected] on date[protected] and Trsnsaction number 470478.and i want my payment refund. Reguard from, PARESH K PAREKH

SIR I AM SHAKTI KUMAR MAKE A TRANSACTION ([protected])ON 25/07/2014 WITH RS 699 BUT TRANSACTION FAILED AND AMOUNT NOT REFUND INTO MY SBI ACCOUNT NO [protected] .I HAVE MAKE COMPLAINT TO KAUNSA.COM CUSTOMER CARE MANY TIMES BUT MY QUIERY HAS NOT BE SOLVED.KAUNSA.COM HAS DECEIVE ME.

Respected Authority, This is to inform you that I ordered for a Ray Ban (order no. [protected]) from your website on 22nd Aug 2014 and i received the same by 15th sep 2014. I was very happy for that. But, on 26th sep 2014 i got drenched in the rain and as a result my sunglass colour went off, so i went to one of my friends optical shop (Ray Ban Outlet) where he confirmed me after inspection that my sunglass which was purchased from your esteemed organisation is a fake/duplicate. Actually this was beyond my imagination that a renowned organisation like you had done such cheap thing. I feel very upset for such stupidity. So i want back my money or else replace the product with original one. Looking forward for your quick respond / action. Regards Raj Sharma Tamuly Sashtripith Road, Near Tarajan Somshan Jorhat, Assam Pin-785001 Cell: +91 [protected] email: [protected]@gmail.com

I received the faulty product (Tissot watch) from Kaunsa.com with order ID no.[protected] (order no.36566). There were following problems when I received the product. 1) Box of the watch was damaged/broken when I opened the parcel. 2) There is no warranty card in the box. 3) There is no user manual in the box. 4) Seconds hand (bottom circle out of 3) is not at all moving. 5) Resetting of all 3 counters (30-minute counter, 60-second counter, 1/10 second counter) is not happening as per instruction from online Tissot manual. 6) After seeing all these issues when I tried to contact the seller (Watchvilla, New Delhi) on the cell number (i.e. [protected]) mentioned on delivery form, the number does not exists. I had lodged a complaint on their website (with no.Kaun/T340154/2GE16O85BT) on 23 Aug'14 but there is no response and shocking they closed the complaint without any resolution. As per their Return & Refund policy I sent back the product to Noida address as mentioned on their website. Surprisingly I got to know that they changed address from Noida to Gaziabad. Accordingly I sent the product to new address which was received by them on 05 Sept'14 (sent thru Blue Dart - Waybill No. [protected]). However till date they are not responding me on the status. I need my money back as I do not want to deal with such fraud company and faulty service. Please help me to get the resolution.

IM Rahber Alam. im product ORDER is lime pack of two polo Tshirts (M-size) one tshrits is dark green an secnond tshirt maroune color. but im product reseved thruugh ARMEX COURER at SEP-18th 2014. im open the packed, im sad .size and color diffrent. so pls im request p-ls changed my product. PRODUCT ID No[protected]. thanx.

I have 15 time call and Kaunsa has every time promising to sent your mail id within 24hour working days. Its been 25 days now am waiting for my credit points but neither complaint at Call center or email communication is helping me. money is no problem but correct speech correct time is valuable

ORDER ID - LIF/RAY/RAY/97411. I have written 44 mails and Kaunsa has replied me 13 every time promising to refund me the amount within 7-10 working days. Its been 5 months now am waiting for my money but neither complaint at Call center or email communication is helping me. i am ready to knock doors till the highest level. How come our governing bodies of The Government of India is allowing these on-line Traders to do business by cheating on common man's money. Hoping to get a resolution and fast refund.

I had odder one spectacles from this site. I did online payment. So after querying too many times I got to know that they are not shipping the item, so they mail me the coupon code for the same amount. So I went to their site to order some other item, while apply the voucher code at the time of payment, it tells that you have entered the wrong voucher. Thanks.

Respected Concern Person I want to complain report to Kaunsa.com its online shopping site. They are using online site name of Kaunsa.com and promoting their product and showing cheaper rate on site and after buying any product they never deliver and respond either on call or Email even they never refund money what I had already paid via online transfer. I am requested you please suggest me any way to refund my money from them. I am mentioning detail what I have got from their. I Recived WING M1 Smart Phone[protected] evening 6.30 P.M via DTDC Courier. I have ordered Galaxy Note III 6 Inch 2GB RAM through your website.then i have paid the amount Rs. 7999 /- which you required. But, finely the product which i expected is not same( WING - M1 -Smart Phone) . It is entirely different (Technical Specification ) from which i have ordered. so, i need a call to kaunsa.com customer care number ([protected]). They have said to take snapshot, and mail to [protected]@kaunsa.com. I have done yesterday[protected] At 11 A.M ) itself . Yesterday they have said through phone(+91 [protected]) near about 6.25pm to send this product to following address. So today[protected] i am sending the same DTDC courier.The Courier Way bill number is D19484300. The Courier ADDRESS IS :- kaunsa.com C/o Mify Solutions Pvt. Ltd 204 - 2nd Floor, Singhal Tower Near Labour Chowk Sector 58, Noida – 201301 Uttar Pradesh ( INDIA ) . If not please refund the amount which i have paid Rs.7999/-. Here i am attaching DTDC way bill copy, Purchase Detail, Order Detail, Galaxy Note III 6 Inch 2GB RAM Technical Specification and Snapshot of the phone(WING M1 Smart Phone). Please do the needful things for me as possible as soon. Thanking you, by Joseph Arockia Raj [protected]

I had ordered a watch worth Rs.5, 799/- fromKaunsa.com with order ID [protected] (order no.36566). However there are so many issues (listed below) which I highlighted it on their online customer service portal through complaint ticket no.Kaun/T340154/2GE16O85BT on 23 Aug2014 but there is no response from online customer service till date. There are following problems when I received the product. 1) Box of the watch was damaged/broken when I opened the parcel. 2) There is no warranty card in the box. 3) There is no user manual in the box. 4) Seconds hand (bottom circle out of 3) is not at all moving. 5) Resetting of all 3 counters (30-minute counter, 60-second counter, 1/10 second counter) is not happening as per instruction from online Tissot manual. 6) After seeing all these issues when I tried to contact the seller (Watchvilla, New Delhi) on the cell number (i.e. [protected]) mentioned on delivery form, the number does not exists. Since I am not at all happy with such faulty product I wanted to return the product so as per their Return nd Refund Policy I sent back the product to their Noida address (c/o Miffy Solutions). I also wrote an email to [protected]@kaunsa.com and updated them on my complaint and return of product, but I was shocked to see revert that they shifted their office from Noida to Gaziabad. Their new address is not updated on website and it is surprising that till date the same old address is published to cheat customers. Since I had already spent around Rs.500 on courier charges (ideally it should be borne by them like other online shopping websites), I re-sent the product to their new address which was dispatched on 05 Sept 2014. Since the product was faulty and I returned it within 30 days as per their policy I have demanded full refund of my money but now they ([protected]@kaunsa.com)are repeatedly sending response that I will get same product after rectifying the issues but will not get refund of money. I am clear that I do not want such faulty product from such cheater service provider so I need my money back. Request you to please help me on the same. Thank you, Minal Vanjare +[protected] / [protected]

Dear Sir, I had purchased a i phone 5c(Apple) from this site on 5th may 2014, its price was Rs. 19999/-.I have been demanding from 5.6.2014 for invoice.Because. I am unable to take service facility from authorised centre.I am facing lots of problem in few days in my mobile like touch screen & software & complained against this.I have visited apple service centre, all are denied to give the services without invoice.I have rights to raise the voice against invoice as a customer.This site review is not good, they are cheated so many Indians from prolonged time & still going on.I had followed lots of mails with them but finally they denied to give invoice.They know very well that they are selling duplicate chinese made mobile set that's why not giving invoice. My complaint no or Ticket no.- kaun/T284233/OL8LR9ZH8, Order no.- [protected], Customer care no.[protected], [protected] Pl. help me, I am salary class people, very hard to earn money.Finally this site is to be blocked for saving innocent people. Thanks Truly NISAR AHMAD [protected]

My order no. is [protected]. I had booked for an I phone and also may a debit card payment on 13th of August. When I did not receive the product after one week, I contacted the firm and was told that my order has not been booked. after verifying with the bank i informed them the payment has been made and sent the copy of the bank statement. they said that they have received the payment on 29th of august and the product will be sent soon. when contacted on 4th of Sept I was informed that the product is yet to be despatched and will be sent by Blue dart today. Even after making the payment they have not taken any action so far. It is very fradulent way of extracting money from the customers. As I have recently read many reviews the same is being done with a lot of customers. I think necessary action should be taken to overcome these fradulent measures other wise it is going to bring downfall to your firm. please ensure that my product reaches me by 5th of this month failing with i will take up the matter in the consumer fourm and also see that the same is published in all leading news papers. buvaneswari

The folowing cash voucher code given to me is not working.The
Confirmation regarding cash voucher from kaunsa.com also attached
Below for better understanding. I, am not able to purchase anything
With this cash voucher code, given me.


Kaunsa .com
<[protected]@kaunsa.com> mon, apr 7, 2014 at 12:08 pm
To: [protected]@gmail.com
Reply | reply to all | forward | print | delete | show original

Dear customer

This is in continuation to the conversation that you recently had with
Our customer care department. With reference to your order id with
Kaunsa.com "ka/100953/3nianowr" we are issuing you a cash voucher
Worth rs. "999" reference voucher code " 3wrf-7fx3-4t6j-1lc6" that you
Can use to purchase anything that you wish to on our site with amount
Being more then the value of the cash voucher being issued to you.


Happy shopping!!

With regards
Kaunsa support team

- show quoted text -

Kaunsa .com <[protected]@kaunsa.com> Mon, Apr 7, 2014 at 12:08 PM To: [protected]@gmail.com Reply | Reply to all | Forward | Print | Delete | Show original Dear Customer THE FOLLOWING ATTACHMENT HAVE BEEN GIVEN FOR BETTER UNDERSTANDING, THAT I, HAVE BEEN GIVEN THIS VOUCHER CODE FROM YOUR END, BUT THIS IS NOT WORKING WHILE I WANT TO BUY SOMETHING FROM YOUR SITE.PL. GIVE ME AN ANOTHER CASH VOUCHER CODE SO THAT I WILL BE ABLE TO DO SOME3THING. THANK YOU. This is in continuation to the conversation that you recently had with our customer care department. With reference to your Order Id with Kaunsa.com "KA/100953/3NIANOWR" we are issuing you a cash voucher worth Rs. "999" reference voucher code " 3WRF-7FX3-4T6J-1LC6" that you can use to purchase anything that you wish to on our site with amount being more then the value of the cash voucher being issued to you. Happy Shopping!! With Regards Kaunsa Support Team

My order is item Galaxy note III 6 inch 2 GB RAM
Order Number Is [protected]
But you deliver DTDC courier consign no X08948930
Deliver date 28/07/ 2014 model 10X mobile.

I am complaint kaunsa customer support but not solution.
2 complaint online kaunsa.com but not answer.
Complaint no Kaun/T335293/L8ZCH9F7DW date 1 Aug 2014
Complaint no Kaun/T335293/KVF30QKUNL date 15 Aug 2014

I ordered a wrist watch in December 2013 which I received in January 2014, it was a defected piece so I returned the it to the given address as told by their customer service. They provided me a voucher of Rs 6000 (amount I paid for the product) instead of returning my money or replacing the product (I didn't approve of any such voucher). THEY FORCED ME TO MAKE ANOTHER ORDER OF RS 6000 AND ABOVE. Finally I decided to agree to their fraudulent demands and conditions to get out of this scam. So I ordered the same wrist watch again with a pair of sunglasses. This time they provided me a fake product. It was not an original Tissot wrist watch which I ordered. On complaining again and again everyday, they told me to send back the product. They gave me a return address ( FF 09, Omaxe Park Plaza, Shakti Khand- 2, Nr. Sawarnjayanti Park, Indrirapuram, Ghaziabad - 201012.) but didn't specify about the refund of my money. The fake wrist watch was not even worth Rs 100, so I returned the product through FIRST FLIGHT COURIER SERVICE to the given address. Now according to the courier service the product has been delivered at the given address and received by P. Kumar (an employ of kaunsa.com) but KAUNSA.COM clearly denies the fact that they received the product and states that nothing can be done unless they receive the product. Tracking details of first flight courier service : U[protected] Order Id.- Kaunsa.com : [protected] I have all the documents and proofs to support each and every fact I stated here.

I am Anish form Tamilnadu.My order id is [protected].Pay the full amount Rs.898 through SBI net banking.After 1 week i was call their customercare for knowing the delivery date.But they said to me, that product was out of stock now.I said pl"Plz refund my cash".But they did not agree with this.Stock not available means, This is not my Problem.Then after they give one vocher code for buying another item.I will be not working.Today I'm called their customer care many times, My call automatically cancelled.I am totally unsatisfied with this website.Please Refund my Full amount. Thanking You.

Hi, Iam imtiaz basha from chennai, has purchased three products on june 14th only Brand Premium 23 LED Rechargeable Emergency Lamp Torch Light product delivery came by two days and balance 2 products not delivered and i didnt get any response from their side.No proper response from their side. then after two weeks Non Electric Mini Beater Dek 39 product. Balance Bio Magnetic Massageing Insole product not delivered they mentioned me that all product get delivered by one week now one moth over. Till i didnt get all the products. So people dont buy things at this website.They are frauds.

I have purchased Galaxy note III (6inch, 2GB ram and internal memory of 32 GB) Order no. [protected]. Payment - I have made the payment through Credit card, and payment confirmation received from Kaunsa. On the same day.i.e on 10/5/2014 at 15.35 hrs. Along with the order confirmation the expected delivery date they have mentioned was 25/5/2014. I was in position to receive the delivery before expected date i.e. on 24/5/2014. When I open the parcel and observe following discrepancy ----- 1) Smart phone box was unsealed. 2)2GB ram not available. 3) Only 125 MB memory available. 4) Instead of Single sim(as per offer specification) double sim slought observed. With observing all the problem, I have contacted Kanusa people through [protected], as per their advise I have raised complaint tickets, following are the ticket details --- 1) Kaun/T199950/PWAJOQ8GU6 - DEMANDING RETURNS AND REFUNDS -26/5/2014. 2)Kaun/T199950/YOQF95OQMJ - DEMANDING RETURNS AND REFUND- 30/5/2014 3)Kaun/T199950/ZSI7SMTZA - demanding the same as mention above - 31/5/2014. 4)Kaun/T199950/3WV9VMLHSC[protected]--do[protected][protected]/6/2014. 5)Kaun/T199950/3MNIFBLOQ[protected]-----do[protected][protected]/6/2014. 6)Kaun/T199950/7BCJKS8KUX[protected]-----do[protected][protected]/6/2014. 7)Kaun/T199950/MTYS9F4QLQ[protected]---do[protected][protected]/6/2014. 8)Kaun/T199950/INNLIJXTDM[protected]--------do[protected][protected]/6/2014. 9)Kaun/T199950/KB2OQZSAVD[protected]---do[protected][protected]/6/2014. Kaunsa support team has given reply and asked me to return the product to specific address given by them. According to that I have return the product through Blue Dart Courier on 18/6/2014. AWB no is [protected]. while cross checking with the help of Tracking system it reaches to Mahaipalpur Hub on 19/6/2014. It was lying their up to 2/7/2014 for the cause of Regulatory Paper requirement. ( I have demanded the Form 38 to Kaunsa team through the mail to support team, but no reply experience. On 2/7/2014 Shipper has cleared the requirement and ask Mahipalpur Hub to return the courier to origin. I hav e collected New AWB no -[protected]. The same has return as per the tracking system and its Journey ends on 4/7/2014, system Indicates the delivery had been made. BUT ACTUALLY I DIDN NOT RECEIVED ANYTHING ON 4/7/2014, SYSTEM INDIUCATING FALLS RESULT. ALONG WITH THE COURIER AFGENCY kaunsa team trying to fool me, and so many others. HENCE I AM REQUESTING KAUNSA TO RETURN MY MONEY Rs. 9999+ Rs. 2601 a courier charges, immediately.