Kaya Skin Clinic Complaints & Reviews

This is regarding some of the packages I have taken from Kaya, Galleria, DLF Gurugram.
Recently I called to check the number of sessions remaining for the packages I had taken but I was told that all my sessions are expired. This is not acceptable as while giving the packages I was clearly told that these are valid for life long. Below are the packages I had taken:

1- Laser hair removal - underarms and bikini linebr...

I visited the Kaya Mira Road branch for my acne treatment. The doctor there are totally Unprofessional and they didn't informed me anything properly about the treatment, the precautions that need to be taken, the pros and cons of the treatment. After the 1st sitting the doctor didn't even informed me that whether or not i need to avoid washing my face and whether or not i need to use the products that she recommended. It was mw who asked...

Dear Sir / Madam,

I am writing to you to raise an issue about Beauty & Personal Care

The issue that I have experienced was: Useless products, 1 st day of the appointment: came for my acne and pimple problem, Doctor checked my face and she asked me to do peeling + laser treatment it cost 35k something I don't remember exactly and she suggested and given me, some products after bathing 1st step is Soothing Cleansing...

Appointment for bikini laser @ 2pm sector 18, noida branch.
Waited for 45 minutes, no executive available. Then after complaining the centre manager sophie rushed me for the service where i was told to either proceed without the stadard numbing procedure to save time or give additional 30 minutes for the service. I had my 4 year old waiting at daycare to be picked up. So i had to cancel the service. Sophie was completely disconcerned,...

Hi team,

This is to apprise you that i have taken laser hair reduction service two years back. My friends and sisters got same package between 50k to 70k for eight body parts and same package was given to me for 90k. The employee who sold me the package left kaya. We are taken into meeting room for the discussion and then depending upon the convenience we are being fooled and charged money on their fancies. I was also told...

This is regarding multiple bills dated 28/06/2019 with ticket no. Inv82437 by kaya mega mall, gurgaon clinic.

Through snapmint a total sum of rupees 22565/- had been already debited from my account but kaya mega mall gurgaon team denied to provide me services for which payment was received that’s for q-switch. Several emails/calls and even consumer forum complaint has been done by me regarding same but so far only a refund...

I had kind of just tanning on my face so doctor in kaya skin clinic, galleria market gurgaon suggested me with q switch laser and chemical peeling. But actually it backfired on me, my skin doesn't get any better instead, it got worst than before. My treatment cost 40000/- in which i paid 36000/- and products of around 4000/-. And they are saying they are not responsible for anything. If my skin doesn't get results it shouldn't get worse....

12/27/2019. 16:30 (04:30 pm) appointment to me for laser hair removal, kaya, bandra west. I called at around 12:49 to change the appointment for the same. Ms. Tarannum answered. She was reluctant to cancel my appointment. I had told her i have to take my mom to doctor. I called on kaya cell which was switched off. But then i called landline at 18:51 and someone by name of ankita answered saying tarannum is not available. I was told by tina...

12/27/2019. 16:30 (04:30 pm) appointment to me for lazer hair removal, kaya, bandra west. I called at around 12:49 to change the appointment for the same. Ms. Tarannum answered. She was reluctant to cancel my appointment. I had told her i have to take my mom to doctor. I called on kaya cell which was switched off. But then i called landline at 18:51 and someone by name of ankita answered saying tarannum is not available. I was told by tina...

I was suppose to take 3 prp session from kaya, pacific mall for hair growth. The first session showed results. However, when the second session was to take place, their machine was defective, which they failed to inform in advance instead asked me to go to another doctor for the second session. I took the second session from kaya clinic located in rajouri but that showed no results....

Hi. I am niyashi jain, i am taking sittings for facial hair removal from delhi dlf promenade, vasant kunj. There was no growth on neck and under chin part but while taking the facial sittings, growth started on these parts. This is second time when i am facing this problem earlier my friend has also faced same problem at same centre. So i requested you to kindly look into this issue seriously, as it’s being long time i ve been discussing...

Booked 6 sessions of laser hair reduction using their latest state-of-the-art infrastructure and paid a lumpsum.

1st session: went well enough
2nd session: that's when the nightmare started. The lady in charge was incompetent and completely burned my face and neck. I told her it was burning, she didn't pay heed. After the laser my skin had lumps and redness which i thought would subside.in a couple of days my skin looked...

I had started my laser treatment last year.in 2 sessions there was no result, therefore the doctor increased my reading in the 3rd sitting for my bikini and underarm laser treatment leading to continuous abscess in both the areas.
I’ve undergone 2 surgeries only for my abscess drainage. I had visited the doctor after my laser but the medicines didn’t work on me. Its been 6 months since my last session and i’m still developing...

I purchased their services in the influence of the managers luring customers. My hard earned money have not been refunded and compensated despite numerous calls and mails since 2018. As a bride to be, my skin got burnt and now suffer from laser induced paradoxical hair growth. Never seen a cheat before!! No action taken so far. I want my refund n compensation for the trouble and embarrassment i am going through and also my all unused services...

I am highly unhappy with the customer service provided by kaya, the beauty services provided are good, however the customer service is highly disappointing. Been a customer with kaya since more than a year, the staff kept suggesting me to take a package instead of single session which did make sense at that time however i did mention it to them that i worked abroad and my schedules won’t be fixed, they did promise me to accommodate as much...

I would like to complain about the customer service quality of kaya clinic, kankurgachi branch in kolkata. 17th november 2019 was my last session of wart removal for which i had to wait for 1.5 hours. They had confirmed my appointment the previous day, i. E. On the 16th of november 2019, for 3:15 pm. Then why is it that i had to wait till 4:45 to get my service? There was no cooperation! Please take it up with the clinic manager, pallavi....

I went to kaya skin clinic in september and met with their resident dermatologist dr. Bhavna. I have always had acne prone skin but had it under control for sometime. I had asked her to help me with some pigmentation as i am getting married in december. Dr. Bhavna prescribed alternate sessions of q switch lasers and peels every 2 weeks over the next 2 months. At the time i was told there will be no side effects. After the first few sessions...

Once they receive money they just forget that they have taken money for services. I need my money back. Can't waste 25k on this horrible place.

I got skin allergy because they used numbing cream for more than 2 hrs and ideally its suggested not to use more than 45 mins to 1 hr 15 mins.. I have suffered a lot because of this and paid all the money. Still they are not refunding if i am not happy and faced problem here....

I have been diagnosed with ashy dermatosis, doctor at kaya suggested that i can a q switch done. But i later reasearched and i had to go with ayurveda for the complete cure since it's a chronic disease. I paid 30k for 16 sessions from which i have taken 3 sessions (Face+ neck, chest and hands). I immediately asked for a refund but they say i can't get a refund. This is insane! I have to go to australia in 15 days and i will be back after...

I had paid 32k for q-switch insta clarity laser + chemical peels + under eye peels from kaya worli as a pre-bridal package. I had specifically mentioned my wedding dates & we decided on the schedule accordingly so that it ends before my marriage.. Dr navya went out of station for 15 days in oct without informing... When i tried to register a case she said she again is going on leave for another 15 days till nov and hence could not be able...