Kaya Skin Clinic Complaints & Reviews

I am sick of writing emails to your company helpline, complaining that the points on my account keep expiring even though i was promised that for the 1 lakh rupees package the points collected will not expire and can be used at anytime in the future for maintenance sessions for full body laser.

This is the second complaint i am filing here on this portal, and hereafter if my complaint is not taken up seriously i will have no...

I've been a Kaya customer for years now, and never have I had a smooth sailing ever. Neither with respect to the treatment results and nor with respect to renewal or transfer of my package.

The latest issue at hand is as that I had some sitting pending from my last renewal that I got done some 3 years back. I could not continue as I had conceived and then was nursing my baby, and was advised not to take laser treatments. And,...

Hi,
I would like to bring to your notice that the cutera laser machine used at pusa road, karol bag mostly shows error, whenever i go there for laser services.
But during my last session on april 7, it completely shut down. Helpless kaya therapist came to me that being sunday it can't be repaired today and either i had to go back or take pain-free laser (Which is never pain-free except pain), in fact much more painful than...

I take laser hair removal treatment from kaya skin clinic, noida
They haven’t followed the sop even once.
They didn’t click the pictures of area before treatment, which us used as reference for upcoming sessions.
Not even once did the treatment start on time.

Today when i complained about the time related issue, they sent me for the normal laser treatment (For which the doctor had not recommended)...

Hello everyone,

The call center team of Kaya is fake. Never aware of the SOPs. They pushed me like anything to visit for a service of laser underarms at 85 Rs. Booked an appointment, sent reminders telephonically as well as SMS to make sure I attend. The call log clearly mentioned of a client who has already a Kaya customer but laser of another body part.still they just wanted me to avail service.
I changed my schedule...

I went to kaya skin clinic around 1.5yrs back for consultation about laser hair reduction treatment. I wanted to go for only legs and bikini area but manager at the clinic suggested to go for full body. I would say it wasn't a suggestion but kind of compulsion as the manager kept forcing me to go for full body. But it seemed out to be the worst decision of my life. The hair growth on my body has increased instead of reducing. Moreover doctor...

I paid for lower face laser treatment 21/2 years ago, at the start of the treatment my facial hair on the side of my face but after almost 10 sitting the hair has increased and become denser, MY FACE IS RUINED, i can't wax the facial hair nor bleach it, the doctor at the bangalore phoenix kaya central Dr Veena has made me do tests worth 8000, all have come clear i do not have any hormonal imbalance or PCOD. its a harassment to the extreme,...

Regret the day i decided to get full body laser hair removal from kaya. Initially before the session they seemed to be very polite that no reaction or side effects arr there and it is all safe. I got my second session done on 15th january 2019 from preet vihar branch and since then i am reaction and marks on all my body. I went there to show that and then they prescribed me some medicines but still no improvement is there.
I mailed...

As from d beginning of session no such improvement been seen on my face neither on my hair.
Huge investment made by me which i requested for installments but forced by kaya people to make it at once.
Now after raising my voice two times, i 've been suppressed by them telling their own dermatological terminology to me.
I feel like cheated.
I request now u people to refund my money back, otherwise i have to go...

Hi, I m Uma I hv a complain about Preet Vihar customer care manager ""Bhawna"" she is very rude and money sick lady. I have taken laser services for arms, bikini and under arms, peeled, facials etc. I didn't use my service for 2 yrs as I was in the city. Now they don't entertain me well. They always say that the settings left are expired on the day of booked appointment. It happened twice. Bhawna os not at all customer friendly, always come...

I had undergone filler treatment for under eye sunkeness hollowness.. Completely dissatisfied with the results visited the clinic day after the treatment to which the area manager assured me to wait for fewdays and if the results are stillnot visible she would provide the filler treatment again at her own expense.
Completly flipping after 10days she refused to accept what she promised.
This has been the worst experience ever....

I was advised q switch, which was totally useless, exhorbitant amount was charged for six sittings with no significant improvement, also i was not informed of the option of four sittings, by parul who had attended to me. Total waste of money and fooling customers.
I had visited the clinic at ambience mall vasant kunj and the staff didnt bother to mention about alk the treaments. I was speaking with parul there, who just told me about...

Why did you guys suggest me to go for pain free laser when you want me now convert to ndac? Just because you can get more money?
I was not informed that at kukatpally, you don't have pain free laser and even prp. But you made me to pay for it.

Instance1- they booked a slot at kukatpllay and made me to go to banjarahills who dont know anything
Instance2- they said they booked an appointment at banjarahills. After...

Yesterday it's a big mistake, i visited kaya clinic city center for basic facial with extraction, and made an appointment at 6:45 for the following day.in the afternoon the next day i received a call from the clinic asking me if i want to come earlier around 2pm as they have available slot to do the facial but this timing wasn't suiting me. At 5:55pm again i received a call from the clinic asking me to rebook my appointment for tomorrow in...

Hi,
My name is anju,
I have taken the full face and underarms laser 6 session package. 5 session has been finished but i don't see any decrease in hair growth (You can see the pictures taken by them). Due to face laser treatment, i have developed pimples on my face. At the time of purchasing of the package, the receptionist and doctor said that after six-session you will need a session in either in 6 months or in a year. Now...

Sold package to me promising that the points do not expire and can be used throughout life for any service in the future.
All points have expired within one and a half year of purchase; the company says they sent messages and so they are not liable to keep up to the false promise they made while selling the package.
I have been enquiring since i received the first message; assuming that it is some system issue as i trusted...

I visit kaya regularly. One of my session which was scheduled on 29th novbut because i was out of town i couldnt avail that
Since 15th jan i am asking them for this last session but they havent arranged yet
Also my last left session is for bikini but my sole purpose for taking kaya session was to reduce my facial hair (Which has apparently not been reduced yet even after taking maintennace sessions)
Now i want to convert...

I wanted to do facial hair reduction treatment. Staff told me the is some offer going on go for full body. I took the advice. I had only two sessions and now they are saying only 1 is left whereas i was promised 6. Wat is use of investing lakhs of amount over the yrs where they are just fooling and cry for. Giving apointment
They first cry out for appointment then make the work so slow nd kill our time. Also the is no female doctor...

The clinic at galleria market gurgaon is only concerned about meeting their sales targets and cheating and misguiding their customers. The clinic managers (Kavita and chanda) are also of no help. They only know how to make money. I had paid full amount for the package but later in between the sessions i was informed that there is a pending payment and without clearing the pending payment i cannot consume those sittings. It happens with me...

Visited the indiranagar bangalore branch yesterday, i had a voucher of rs.1000. When i asked them to redeem it on a clean up they said they cannot because there is a difference amount of rs.10. Just for 10rs can such a reputed and big organisation loose a client?? Is this is what you inculcate in your employees?
I have been a regular client since 2010 - 8 years of a valuable customer who is now in the gold level since i have paid...