Kaya Skin Clinic Complaints & Reviews

I’m neena . I was getting my acne treatment at kaya Pusa Road, Karol Bagh . My course duration was 3 months . When I 1st made my appointment doctor suggested me 6peel + 6 qswitch + 3 fractional laser, which was costing around 56500₹ . I instantly paid 36500 ₹ & started my sessions . 1st I had my chemical peel and qswitch done . Everything was good . For the second session doctor changed . Dr Rajiv was attending to me then, i said everything about my concerns, to continue the ongoing treatment he did peel and qswitch, now the staff manager at kaya ms akriti comes and says that was the last day for fractional laser equipment at the clinic . Immediately after conducting peel and qswitch doctor and the manager decided to do fractional laser aswell, which had adverse affect on my skin .infact, it made my skin worse. Had I known the consequences or the availability of equipment I wouldn’t have chosen for everything to be done on the same day . Neither the doctor nor the staff bothered to inform me . Ms akriti, who was supposed to b managing and informing the client did a worst job . Whole clinic is mismanaging.only cared about taking the damn money!!! This treatment left me w dark marks on my face . I went for asking refund bc i no longer intended to continue my treatment at kaya . They said they don’t have such option . Then 3rd doctor Dr saijal, convinced me and did a peel on me .which had no affect no peeling happened even after 3 days.now they asked me for remaining ₹20000.I said I don’t want to continue and asked for detailed bill, ms akriti conveniently adjusted my 36500 ₹ for the treatments done .she said she’d send it to me via mail .i haven’t received anything yet . I’m so done w kaya . The worst staff . They din’t care for my skin . I urge yu to attend to the grief they’ve caused me . Bcoz nothing and no one is more sensitive about their face and skin and kaya clinic, pusa road did very good job ruining my face .🙏🏻 I regret my decision going to kaya . I urge you to pls attend to my complaint

I want to know if my complaint has been registered . User name :Neena sipporah
Mail if :[protected]@gmail.com

I was a regular patient at Kaya but not from now onwards.I went to Kaya (Lulu mall, Kochi) today to do my laser.I took the appointment at 2pm and reached there on time and waited till 3 pm to do the laser.They kept on asking me to wait telling they want to eat food and stuff.I could see the staffs and doctors laughing and roaming inside the clinic.I asked more than 5 times whether it’s gonna get delayed .They acted so irresponsible and this is not the way staff should behave.Worst experience ever.Never gonna visit Kaya again !!!

Firstly weong service has veen reccomended to me aeeing my face type. More ovee, i see my facw ia becoming worst than before and i am not at all happy with the service.

They have set up Bajaj finance for this package which is again i feel is a waste. I am paying like that for the service which ia actually of no use.

My wedding is nearby an di am now vrry much worried whata gonna happen to my skin.

I am not at all happy to see my skin condition after i started taking the service.. It has become pathetic.

Call me back on this no. [protected] please.

This complain is regarding unethical behaviour of staff name Sofiya sitting in noida sector 18 branch. I brought a package for a Q switch and botex on dec 2019 before the pandemic so I didn’t know the situation of pandemic would come through which is why I won’t be able to avail the service. Required amount was already paid and since last two year I never asked kaya to refund my money as I was aware of the service and benefit.but from last four months I was trying to resume the service but unable to avail the appointment as per our convinces. Always there was problem with timing and slot.although I manège.
Today incidence is really shocking Ms Sofia at Kay’s noida 18 is behaving like immature and unethical.This is the customer service you are providing.I am also a banker and well know how the treat our customers.she is shouting like no other. I have 20k due which I already asked her to be paid by month end and already discussed one day before then I went foe session.After that she is behaving like this.Since last two year I have never asked for my money which I already paid and you guys are treating you customers like this. I am raising my complaint to customer foram to as I and my husband who is also humiliated by her is not going to tolerate this .

Extremely unhappy with the service provided. I went for full body hair reduction laser treatment at Kaya clinic. Now after 2 years of 6 sessions for all the body parts and 6 months of waiting to get back to waxing I have so many parts in my body which gets hair like a man- thick, sharp and poky. Especially my hands and facial area, I am so afraid to even wear dresses without sleeves now and have to go for waxing my hands and face every other week. It is annoying and very depressing. I wouldn't recommend Kaya to anybody for Laser hair reduction. It is a total waste of money.

The maintenance sessions are very expensive. No package is provided for it and per body part paying 2000 minimum is not done. You should provide a discount for it. Otherwise signing up for the main package is also not worth it. I have spent 80000 so far on hair reduction and to spend so much more is not justified

My Registration is with Kaya t Nagar Chennai.
I have taken acne peel 2 sessions and 2 sessions of Q switch facial laser in 2016 with the assurance of lifetime validity. Also promised by service person that validity can be extended regardless of date.

Now when I went to redeem the pending sessions, I was told it was expired and no longer available. As I am a regular customer of Kaya, I am disappointed at the moment.

Can you please resolve the false promises of validity and help me to get continued service in the near future?

Hello good afternoon,

I khushbu Vishwakarma is unsatisfied with your online registration as I have opted for kaya trial session sorry to inform but it not updated system you guy use as a customer if I have opted for this trail 3 years back an if again I have choosen to do your system should have straight away denied me by saying ‘’ You cannot avail this service’’

Very bad experience as after reaching at kaya clinic which at Vile Parle staff name Ms Minaaz says me I cannot opt as I asked her what if I have not told u and done…….such a strange n weird reply I got by her by saying I would have later checked system……..if it’s a matter of checking later then I should have not been honest an said yes……. Very bad an worst experience I would never recommend this to any1.

It was an insult seriously…..poor management.

I had visited Kaya GK2, Delhi for my daughter for pimples. Instead of doing the service for which I had given consent and have paid for Dr Priyanka took my daughter who is not an adult inside the cubicle and did Q switch and Chemical peel on her face together. No one took any permission from me before doing the treatment. She came out of the after the service with her face burning. The kaya team of GK 2 Delhi clinic charged me extra for the Q switch they had done without my permission. Which is unethical considering my daughter is a minor. Within few hours of reaching home my daughter's face turned total black. By midnight we were in total panic. The night was spent in mental trauma.
1. Treatment was done without consent. I had paid for some other service just because they did not have that laser machine the team did another treatment. I was not informed the machine was not there.
2. We were not explained after effect of the treatments. Q swtich along with strong chemical peel if its advisable.
3. The scabs now are falling off leaving brown patches on face.
4. Have mailed Kaya customer care several times. Just got reply over mail once clinic and experienced doctor will call me.Which now seems like a cheap lying statement. No one till date got in touch with me for remedial measure. No phone calls from any doctor
I feel the doctor in Kaya clinic is not trained at all. The clinic knows they have done a gross mistake so just trying to close up the issue.
Their actions unethical, disastrous they are playing with life of people bothe physical health and mental health.

Hi,
All the Kaya clinics sell their laser treatment packages stating they can be used towards maintenance sessions and is therefore valid for lifetime. And they themselves suggest a longer gap between sessions for better effect.
However after the pandemic, I received an email from them stating my package is expiring. This is after almost a year of the clinic itself shutting down due to covid protocols. After an email I sent, I was assured that this will be extended until Dec'21. Please note that the clinic reopened only in Jul'21.
Firstly I'm not sure how they can mention that this is something they're doing as a gesture when clearly their staff refers to the package as lifetime valid. Now in September, I've received an email from them again stating my package expires by end of Sep'21. I seeked a clarification from them on 16th, however Haven't received a response yet.
Although the staff at the clinic deals with the customers well, the administration is ridiculous in dealing with customers who have spent more than 50k on their packages.

Dont visit kaya at all, its better that you go to oliva or vlcc or something. Because they actually care about their CUSTOMERs. I had visited kaya because skin condition called keratosis pilaris(small dots on legs due to ingrown hair) and was told to do chemical peeling for it, even after 3/4 sessions which was a waste as there were no changes at all, so then they asked me to do laser hair removal full legs, for which i again had to pay extra money in order to convert my package(around 20 k along with my previous payment of 30/35 k). I asked them before paying off the procedure if painless and they said it is painfree as they use the âlatest technologyâ. But during my first session because of having ingrown spots on my legs i had extreme pain during the laser session, felt like literally someone was poking me badly with needles. I told then it was painful and they just asked me to bear it, somehow i managed it the first time, then during the second session there was even more pain, which is not supposed to happen if you are reallyy using the latest technology. I then asked them if something can be done about the pain, so then they said they can apply numbing cream and then do the procedure, I was like great.. finally some solution, but to my surprise, they asked me to purchase numbing cream from outside even though they have numbing creams with them. I asked them that if your patient is having pain during a procedure which you said is painfree it is Kayaâs responsibility to provide numbing creamâs. Instead they asked me to spend additional money on numbing creams everytime i have a session. After all this â¦. Post my 2 sessions of laser they shut their clinic in lulu saying covid restrictions blah blah, and rest all clinics were open in kochi. Neither did they inform or send a mail about this⦠its going to be 5/6 months now since i had my 2 nd laser session and still it hasent opened. So the 2 sessions that i did also went to waste since laser has to be done every month for results. I then contacted kaya so that they change my service, because there was no point i getting laser done if they keep shutting down their clinic. So i told them that either you change my service so that instead of wasting the 50k+ That i have spend i do something else. Or you give me a refund of the last payment i did, or you give me at least one complimentary session of laser along with numbing cream. This way its no loss to kaya or to me. But no, kaya is refusing to do anything. They expect me to come back like a kid and do 4 sessions of laser with unbearable pain and zero results. All they keep saying is that they cant change the package twice. Kaya, if you cant change the package twice then dont shut your clinic in the middle and run off with our money. I wish i could have invested that money on some other clinic that actually cares for its CUSTOMERs that this ###. What a waste if time and money.

Me and my Mom have taken a package over 1 lakh of rupees and I belong to Rajasthan and we only have Kaya in jaipur which is like 4 hours to and fro from my place and they call me Like every 15 days to grab the service. I was managing to go until the last session but 10 days back my grandmother suffered from Heart attack and we are not in the position to leave her for 8 hours for any skin service
So, today I called Kaya and told them about the situation and the receptionist is like it’s not in our hands to cancel the order then how was it in your hands to take the order first tell me this
Do, refund my money back as it will not be possible for me to travel this long and take the services
If you refrain from doing this I will file a case and also take the police to the clinic where I was taking the services - Kaya skin Clinic, Malviya Nagar, Jaipur

Do understand someone’s situation,
Do the Needful

I had clearly informed my issue was chin hair only due to hirutism. I was upsold full body package n the kaya team is aware i had come primarily for chin hair. After first treatment on 31st may i developed white hair on chin in 1 month. To which doc said that its unusual n has kept on buying time without any resolution. Treatment is useless on white hair. I have asked for refund of my money which I guess your team does not understand. But now i am intent on suing you as to why I developed white hair after your treatment. At the age of 42 my head hair are jet black without any dye and colors. Then how come chin area became white after your treatment. The staff is nice and speaks professionally but r clueless on solution and keep on postponing the resolution. I dont stay next to your centre to take repeat vist follow up on my concern. However i have all the time to file grahak suraksha complaint and let me tell its my hard earned money we r talking about. Extremely upset that my pateince is taken for granted.

Its the worst place anybody can visit. No way that this place can be called a kaya center. I had got brain washed many times and stole lots of money but no results. Moreover they keep asking for upgradation 3-4 times for each treatments (so called). Their beauty services are pathetic and will be done so very differently every time because none are professionals there except Dermatologist. they are only to steel money and not to give the services. They give the services according to the person and their laser treatment is an utter waste and a flop show. They have been telling they get their own laser machines from 5 years but havent happened and get different machines everytime and finally say its a better machine and results are good but thats just to fool the people. Please dont watse your time and money- no value for both of them in this place.hrs ANS WHITEFELD i send many email so i dint get responce

My registered email id : [protected]@gmail.com

This is regarding some of the packages I have taken from Kaya, Hsr layout bangalore.

I have taken a package for Laser hair removal - full body, & i have been told package validity will be lifetime as hair growth isn’t predictive & sessions can be taken on need basis then there is no concept of validity.

Recently I called to check the number of sessions remaining for the packages I had taken but I was told that all my sessions are expired. This is not acceptable as while giving the packages I was clearly told that these are valid for life long. Below are the packages I had taken:

1- Laser hair removal - Full Body

There were many sessions remaining for all the above packages.
While taking the package I had clearly informed that I usually travel abroad and as such will not be able to visit the clinic frequently. I was given an assurance at that time that I can avail the service from any part of the country whenever I want. But unfortunately in bhopal there is no clinic( due to covid) This kind of false promise I highly unacceptable from such a reputed clinic.

I want you to add all the remaining sessions into my account so that I can avail the service from KAYA. Due to COVID last one year no one was using the services and now they are saying the packages are expired.

Also i have taken facial : AQUA FAIRNESS LUXE but couldn’t consume all sessions because their representative told me there are services available then i purchase their new service with the promise that remaining aqua facial sessions won’t be expired otherwise why will someone purchase new packages . Now look they said validity can’t be extended so this is completely false promises.

Many other sessions also sold me telling validity of the sessions only starts when you avail the first session now they are associating validity dates . If that is the case they should have clearly mentioned the same rather giving false statements.
Kindly take required action & extend all the validities

Sneha
Number [protected]

I complained about unethical behaviour of company on portal but when I checked it said they resolved it. I want to understand how they resolved it without involving me. Do they self talk and resolve. I urge that complainants too should be. Omar yes before mentioning that complaint is resolved . It still remains unresolved.
Regards

They are not refunding my 16 sittings left over even after conveying them a) that I bought it on dec 2019 before pandemic so I didn’t know the situation of pandemic would come through which is why I won’t be able to avail going forward, b) I told them I lost my father due to second wave which is why I am in dire need my own funds to be with me now and require so, but hearing this out they are refusing to payback my own money

I have requested the invoice stating the same and they are not willing to share .

[protected] Forwarded message[protected]
From: [protected]@kayaindia net
Date: Sat, May 22, 2021 at 2:39 PM
Subject: Re: [#81210] - Response from Kaya India: Payment reimbursement
To:

Dear Mr. Bhackiaraj,

Greetings from Kaya!
With reference to your below email, we wish to inform you that all the packages in Kaya comes with a validity and the same has been mentioned on the invoice copy and as checked the details we understand that you have enrolled for your package in 2016 and 2017 and the same stands expired. Hence we will not be able to extend the validity of your packages any further.

Company who hasn't provided refund back to me: Kaya Clinic
Branch: MGF Mall, Jaipur, Rajasthan, India
Service: Laser Hair Reduction
Amount Paid to Kaya Clinic: 31, 398

Story -
My name is Jaishree and I had visited Kaya's MGF mall, Jaipur branch on 14th March 2021 and had a consultation with the doctor who misguided me in a very big way. How?

She did not inform me that anyone with a skin condition cannot undergo the Laser Hair Reduction procedure, even after me repeatedly asking her the do's and don'ts of the procedure. Post which I made a part payment of Rupees 31, 398. The next day - 15th March 2021 - after putting me on the bed and starting the procedure, they made me lie down for more than an hour ‘unattended’.

Post which they barged in and informed that they cannot perform the procedure on me due to my skin condition. I had LITERALLY WASTED 1 whole day, taken 2 day’s leave from work (1 for consultation and other for the procedure) . They did not even refund my money, they said i would receive my refund in the next 20 days - post which I would have to (again take the leave from work) to come and collect the cheque.

Now it has been more THAN A MONTH (1 month & 16 days) and I have STILL NOT RECEIVED MY hard earned money back, because of the doctor's silly mistake. Kaya's doctor was very unprofessional and I have to PAY SUCH A PRICE.

I got in touch with the customer care and they sent an email saying - [protected]@kayaindia.net -
"Greetings from Kaya!
With reference to your below email, we wish to inform you that your refund request is under final processing and we shall get back to you at the earliest with an update on the same." sent to me on Apr 23, 2021

Recently only I spoke to customer care and they only keep telling me one thing - We'll get back to you within the next 2 days. But haven't refunded my money back yet. Also their sales representative said that their entire staff at MGF mall, Jaipur branch has been COVID positive due to which they aren't able to take any action.

CASE
Please help me get my refund of Rs 31, 398 back from Kaya Clinic, which was due to their irresponsible doctor.